SilkAir Passenger Reviews and SilkAir Customer Trip Reports     an official 4-Star Airline     Add your SilkAir Review   SilkAir official 4 Star ranking   Airline Reviews : A-Z Index       Customer Review scoring : SilkAir   8.1 out of 10 90 reviews

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Check SilkAir passenger information in our customer travel guide
		SilkAir official 4-Star Airline Ranking		Modern fleet of Airbus A320 and A319 aircraft
		SilkAir Passenger Trip Reports		Very high standards of onboard staff service
		SilkAir Economy class seat reviews		Complimentary Food & Beverages offered
		SilkAir Aircraft Seat Plans		Extensive regional route network served from Singapore

SILKAIR customer review :  4 May 2012 by C Erdogan (Australia)

Got a flight from Siem Reap to Katmandu in one booking, although there was an 18 hour transit in Singapore, they did not provide hotel, nor informed us about the situation so we could plan and book accommodation earlier. All transit hotels were full so we had to stay in nap areas of the airport all night. Never again flying with Silk.

SILKAIR customer review :  10 April 2012 by S Goodwin (UK)

Singapore-Cebu. Very good service, nice, friendly flight attendants. No delays at all - nice clean plane (A320), one meal which was nice, often came round with drinks and snacks. Overall great service.

SILKAIR customer review :  28 March 2012 by N Werner (Switzerland)

PEN-SIN in Business Class. Check-in quick and due to lack of lounge you get a voucher which can be used in Coffee Bean and McDonalds. Boarding on time and staff very friendly and pleasant, addressed all Business Class passengers by name. Meal served was very nice and tea offered afterwards. Arrival on time but priority baggage did not arrive first, which was disappointing.

SILKAIR customer review :  22 March 2012 by B Sharma (Singapore)

SIN-CJB-SIN on A319. Aircraft full but in good condition. Outbound to CJB - a delay of 45 mins but return on time. IFE was virtually non existent; only a few silent features played over and over on drop-down screens. The meal was the same both ways, edible on the way in, served at cabin temperature on the return to SIN. Crew very professional and pleasant. In short, a fairly good flight, but for the amount we paid for the tickets ($800+ per person), SilkAir did not offer good value for money.

SILKAIR customer review :  14 March 2012 by Suhail Vadgaokar (India)

SIN-HKT-SIN. Short flight to Phuket and back. Full service where crew begins with an offering of two kinds of newspapers! No IFE, but hardly matters. Meals offered with a choice of meats. Drinks offered twice during the flight. Great seats with ample leg room. All in all a very good regional product offering great value for money.

SILKAIR customer review :  28 February 2012 by Jens Jensen (Denmark)

SUB-SIN. On time. Choices of meal was rice with beef or noodles with chicken. For both choices there was an additional small cake and a cup of sealed water. Furthermore you had own choice of whatever you wanted to drink. A320 used on this flight is much better than the A319. You have a full day in Surabaya, then board and arrive in Changi 2 hours before many of the European flights leave. That leaves you enough time to enjoy Changi airport at bit, with no rush to catch your plane.

SILKAIR customer review :  25 February 2012 by Jens Jensen (Denmark)

SIN-SUB. Departed 10 minutes early. A319 is starting to get a bit old. Seats look very used. Food was good but not excellent. I would recommend, since this fits perfectly with the European flight arriving in the morning in Singapore, so you have around 2 hours layover in Changi, before landing at 9.10am local Surabaya time.

SILKAIR customer review :  17 January 2012 by M Eggleton (UK)

SIN-CNX. Efficient service. It was only a 3hr flight so only one meal (which wasn't great), but we were given plenty of water and juice. Plane was an A320, so small seats, not too much bother on short flights though. Good overall service, friendly and helpful staff. Not much of inflight entertainment though, and no headphones to watch one of the screens.

SILKAIR customer review :  29 December 2011 by A Krummacher (Sri Lanka)

SIN-DAD on Airbus A320. Plane departed and arrived on time. Service onboard excellent, directly after take off drinks were served and crew made several rounds during the flight. Food a big disappointment - a tasteless chicken curry and no salt and pepper in the cutlery bag. In terms of seating, just like any other standard airline. Price was low and got me to my destination safely so will use them again.

SILKAIR customer review :  29 November 2011 by V Bolton (Australia)

Singapore to Kathmandu return. Seats reasonably comfortable. Service and food were good. Return flight was much better, although was late leaving, making it a rush to connect to our flight from Changi. Overall a good experience.

SILKAIR customer review :  28 November 2011 by J Henderson (Australia)

Chennai-Singapore, Business Class A319. Despite the small aircraft operating this route, the business class cabin was comfortable and the service was excellent. The flight leaves at a great time and I prefer this to the usual midnight flights. Food was more to the Asian palate and spicy but good. Would like to see a better quality Western option. Excellent inflight drinks and snacks and great service.

SILKAIR customer review :  12 September 2011 by J Kurniawan (Indonesia)

Singapore to Phuket, nice aircrew and the food was good. The seat was comfortable.

SILKAIR customer review :  24 August 2011 by Brooke McInerney (Philippines)

Surprised at the comfort of the plane and professional staff. On such a short flight Singapore-KL I wasn't expecting much, however the cabin was clean, new and nicely fitted out. Leg room was fine and staff were attentive. I was happy to be flying a 737, rather than something smaller.

SILKAIR customer review :  23 August 2011 by Dilip Mathew (Australia)

Singapore-Kochi on A320. Cabin crew professional, seating comfortable. Cabin was clean and well maintained. No shortage of pillows and blankets, making for a pleasant 4 hr night flight. Luggage delivered promptly at Kochi.

SILKAIR customer review :  23 August 2011 by Sarah Lopez (Spain)

Cabin crew were helpful and friendly. Offered drinks constantly and gave my 6 year old games to keep her entertained. We were 4 passengers from Singapore to Lombok and were all happy with their services.

SILKAIR customer review :  6 August 2011 by Pawel Wujec (Poland)

AMI-SIN. Very impressed by this short haul flight. Very food crew. Staff were efficient from check-in at the smallish Lombok airport and throughout the flight. Plane was A320, clean and airy. Very good fish for dinner. Arrival in SIN 30 mins before scheduled time.

SILKAIR customer review :  1 August 2011 by Neil Ha (Australia)

KCH-SIN A short and pleasant flight. Despite the crowded plane, the cabin crew is still warm and friendly. SilkAir has finally launched new menus which makes frequent traveler more appertising. The ground staff is friendly and extends warm welcome to everyone. Also, SilkAir has also introduced the new autumn theme seating. Simple, soothing yet truly makes passengers feel exclusive. SilkAir also departs and arrives on time.

SILKAIR customer review :  16 June 2011 by A Owen (Thailand)

Chiang-Mai to Singapore, flight was on time cabin crew were nice and friendly. Plane was in good condition, food average, inflight entertainment was good. Overall a good short flight.

SILKAIR customer review :  9 June 2011 by D Leong (Singapore)

SIN-MES-SIN. Excellent service both ways. Staff courteous and efficient - surprised to be addressed by name by cabin crew. Never got this treatment from the crew on my SQ SIN-CGK-SIN flight the following day.

SILKAIR customer review :  7 June 2011 by E Tan (Singapore)

SIN-PEN-SIN, chose Silkair because it offered good departure and arrival times for a weekend trip. Legroom was okay and departure / arrival via Changi Terminal 2 is better than via the Budget Terminal. However, there was no inflight entertainment, snacks were of poor quality and the aircraft wasn't looking too new either. On this 1 hour 20 minute flight, if you're not a connecting passenger from an SQ flight, there isn't really that much to differentiate Silkair from the other airlines that fly this route, such as MH, AK, 3K and TR.

SILKAIR customer review :  15 April 2011 by H Kean (Australia)

SNE-HKT return. Outbound flight left 20 minutes late, very full plane. I was carrying a large garment bag containing my wedding dress and crew happily hung it in wardrobe for me. Decent refreshment served even though only a 1 hr 20 minute flight, special meal and my partner normal meal and both were quite good. Seats ok - cabin is 3x3 config. Cabin looking a little old and tired but fine for a regional flight. Only inflight entertainment is on overhead screens. Newspapers supplied on inbound flight, again another refreshment which was fine. Both directions the cabin was very hot and stuffy which got a bit uncomfy. Crew efficient and fine to deal with.

SILKAIR customer review :  26 January 2011 by Leon Ha   (Australia)

Kuching-Singapore returng. The ground staff in Kuching and in Singapore are friendly and helpful. Cabin crew friendly and shows great hospitality. The only thing I would like to comment is that SilkAir should make new safety videos and also provide different kind of inflight meals. In general, it is an airline worth recommending to everyone!

SILKAIR customer review :  11 January 2011 by D Duffy   (Ireland)

A320 economy service SIN-LGK was very satisfactory. Both legs on time, check in completed expeditiously, seat pitch better than SIA A380 economy. In flight food adequate for 90 min short haul flight, served by well turned out and attentive cabin staff.

SILKAIR customer review :  18 December 2010 by G Marsh   (UK)

SIN-PEN. Excellent flight, comfortable seats on A320. Friendly and efficient cabin crew. Hot snack and drink provided on this short flight.

SILKAIR customer review :  13 December 2010 by H Mutschler   (Germany)

Singapore-Phuket on A320. Seat fine and clean. Cabin staff very friendly and professional. Special Meal was served as requested, drinks very good and served twice. Overall very satisfied with everything and will choose them again as first airline option. Baggage was very fast on belt at Phuket.