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SilkAir Passenger Reviews and SilkAir Customer Trip Reports



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SilkAir Customer review :  18 September 2014 by William Lay    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-SUB and SUB-SIn on A319-100 and A320-200. Old aircraft, but good service. Seat comfortable with more legroom than budget airline. Cabin service was smiley and efficient. The meal was nice. IFE was very limited, just a rather farcical comedy show but we can still use the newly SilkAir Studio. Overall, this is a pleasant flight with courteous service.



SilkAir Customer review :  11 September 2014 by David Harrison    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Simply atrocious lack of service and responsiveness. On Friday 5th Sep I was in Hangzhou, expecting to catch the 16.20 flight to Singapore, allowing a 2,5 hour connection window to an SQ flight. At 10.30 am got an SMS advising a 2.10 delay, so I'll miss the connection. I called my travel agent in Australia and asked him to find an alternative. I was quite willing to drive to Shanghai and change onto SQ 17.00 flight - it had seats. I was given the complete run around by Silk Air, directed to three different phone numbers with no one willing to act. Next I got my secretary in Hangzhou to try, she got the exact same outcome. After about 6 calls over 3 hours, time had run out. I took the original flight and missed the connection. At Singapore at midnight, SQ gave me a hotel voucher for the Conrad and told me to take a taxi. The taxi queue was at least an hour long. I would have had a couple of hours sleep before needing to get up and return. At the SQ desk I swapped this for a much more logical bed in the "pay by the hour" mini hotel in T3. Why wasn't this offered in the first place? Why do I have to ask? Silk Air A320? I had a seat in 2nd row, avoiding the 1st row - that has too little leg room. There is in no power point despite being a 5 hour flight, so my PC battery ran out. No in-seat video, so no alternative entertainment.



SilkAir Customer review :  2 September 2014 by J McCloud    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Silk Air MI 411, KTM to SIN, Aug 27th - Business Class. Flight departed about 45 min late due to late arrival of the aircraft and air traffic control delays. Business class seats are quite spacious and comfortable for a single aisle aircraft. The service was impeccable and the food delicious. I really like the WiFi video streaming service so you can watch movies on your laptop or tablet. The movies could be more current, but that's a small matter. My only disappointment is that there are no power outlets in business class. Otherwise, I give Silk Air a big thumbs up.



SilkAir Customer review :  2 September 2014 by Garg Akhil    (India)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Terrible experience with Silk air from Singapore to Wuhan return. First of all, I had pre-booked my Vegetarian meal, but, I was served non-vegetarian. It is not worth the money they charge. They don't give headphones, no TV. The air hostess didn't serve me drinks Would never take Silkair again on any route.



SilkAir Customer review :  29 August 2014 by Michael Schade    (United Arab Emirates)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore - Manado return. Very nice C class product for a 3.5h flight. Flight on time, decent seat pitch, good food and efficient and friendly cabin staff. The only negative aspect of the journey was the terrible business class lounge in Manado.



SilkAir Customer review :  29 August 2014 by Talluri Sesha    (Brunei)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Brunei to Hyderabad via Singapore, using Airlines website. Brunei to Singapore was by Singapore airlines, where it was a bigger aircraft with good leg room. Singapore to Hyderabad was by Silkair, smaller aircraft, little leg space, bottom line, it's Cattle Class. The fare paid is Singapore Airlines, service is budget. For certain cities, SQ uses Silkair but the fare is SQ. If this continues, SQ will see customers choosing budget airlines.



SilkAir Customer review :  21 August 2014 by Karen Lim    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took MI for my flight from SIN to Phuket and I must say service standards were far better as compared to Singapore Airlines (the latter service standard dropped drastically over the years). It was a short flight and I wasn't expecting to be full service which includes meal and refreshments. Inflight entertainment is lacking but I am not concerned about it since the flight was short. The airline could do better by providing ear phones for those who didn't want to watch silent movies on board.



SilkAir Customer review :  30 July 2014 by T Peter    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Danang - Singapore, business class. A bit late but nothing too serious. Ipad equivalent handed out but no headphones. On enquiry told "out of stock" just this flight I enquire, no all flights no headphones. So what is the point of a movie let alone music without headphones? You can get them on cheap airlines for $2 or any cheap store so why? Is the Singapore airline group taking their reputation and customer loyalty for granted? The meal I had was ok but my wife had a chicken dish that was terrible and I notice other passengers with the same dish largely left it. On arrival in Singapore no one to drive the air-bridge. At the price these guys charge compared to say Vietnam Air on the same route with similar equipment meals and service oh and headphones I know which one I will be on next trip.



SilkAir Customer review :  28 July 2014 by Lars Kirk    (Denmark)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

That's how to do it. I just flew two short sectors SIN-PEN, and PEN-SIN. I had something to eat and drink in 20 minutes. I flew on the same trip on EK and the same took 3 hours.



SilkAir Customer review :  18 July 2014 by Siauw Steve    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BDO on A319-100. Old aircraft, but superb service. Identifiable that SilkAir is a subsidiary of Singapore Airlines. Although a bit overpriced, SilkAir offers good connection at Changi, decent meal options and IFE through overhead screen installed on the aircraft.



SilkAir Customer review :  4 July 2014 by Andrew Tan    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Yogyakarta via Silkair return 20-24 Jun 14. Both flights quite full, seat comfortable with more legroom than budget airline. Long queue at Yogyakarta airport Check-in. We received complimentary bottle of mineral water from the Silkair ground service manager. Cabin service was smiley and efficient. Meals edible but very small portions compared to SIA portion.



SilkAir Customer review :  26 June 2014 by J Lim    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Yogyakarta and Singapore to Kalibo return. Both flights on A320. Flight Yogyakarta was delayed on landing due to congestion in the airport-not really the airline's fault. Served hotcakes for breakfast which was nice. Flight back to Singapore was delayed because of the late arrival in Yogyakarta (again airport congestion), but cabin crew were very nice and professional with a semi-full load. Business class line in Yogyakarta was also used for economy which meant long wait for all passengers. Flight to Kalibo took off on time. Full load but cabin crew were warm and friendly. Flight back to Singapore was delayed because of delayed arrival of aircraft from Cebu. Meal was delicious and again, friendly cabin crew. Check in was chaotic because of the small airport size with 4 international flights checking in at the same time and the different queues intersecting each other. However, Silkair was the only one with clear and audible announcements in the airport and the staff tried their best in the chaotic check-in even though the space constraints limited what they could do.



SilkAir Customer review :  14 June 2014 by Woo Elton    (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with SilkAir recently from SG to Penang on 7 June and back on 9 June. It was my first time flying with them and I was very disappointed. Really bad experience. Firstly, the flight on the 7th was delayed for an hour and no announcements were being made, leaving me and my family very puzzled. Next, there was a lack in variety for the in-flight meals. The chicken pie served on the return flight was terrible as there was a burnt taste. Drinks wise, they only serve water, orange juice and tea. The last point was on the flight attendants. As the regional wing of Singapore Airlines, I was utterly surprised at their dressing. They looked so sloppy in their uniforms with unkempt hair. However, they still portrayed excellent service qualities such as being polite and attentive to address customers' needs.



SilkAir Customer review :  19 May 2014 by S Klass    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-REP return. Enjoyed my flight with Silkair to Siem Reap a couple of weeks ago. Cabin Crew were very friendly and cheerful. On both legs they seemed a lot more engaging than your usual cabin crew on other airlines. Breakfast onboard was pretty good with rounds of coffee and water following. Shame that the wireless streaming IFE had not already been implemented. Departure and arrival were both a little late but not a big deal. Disembarkation at Siem Reap via stairs which for some strange reason I really like. Bags were out fast.



SilkAir Customer review :  18 May 2014 by J Curtain    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Lombok, a very enjoyable flight. IFE was very limited, just a rather farcical comedy show. The breakfast they served was excellent as was the service.



SilkAir Customer review :  18 May 2014 by J Curtain    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Penang. A pleasant flight with courteous service. The meal was a bit paltry, even for such a short flight. Just a small tuna sandwich.



SilkAir Customer review :  1 April 2014 by Lau Ni    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled SIN-HKT-SIN on 28/31 March. Both flights boarded quickly and departed/arrived on time. Service is good, with fair enough seat pitch for a regional airlines. Food was the usual airlines fare, with a main, fruits and drinks. For the price, though, there is nothing to complain about. Plane was clean and I got to try their new 737 SIN-HKT.



SilkAir Customer review :  17 March 2014 by Van Hiep Hoang    (Vietnam)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MI 654 on SIN to HAN on March 11th. Pros: flight was on time, food was okay. Service was good. Some choice of magazines. Cons: no personal in-flight entertainment, only on overhead monitor w/o tune. I use my own airline headphones but tune was off so we could not hear anything. SilkAir as daughter company to Singapore Airlines but cant earn mileage for Star Alliance.



SilkAir Customer review :  3 March 2014 by E Santoso    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy class from Singapore to Surabaya on Feb 28. Silk Air operates A319 on this sector. We got a front row seats as we traveled with one child and one infant. The flight attendants were very helpful and friendly. One of them even helped us by carrying our two hand luggage and stored them in the overhead compartment. During the meal time, my wife decided to skip the meal service, but a purser approached her and offered some bread - she had our daughter on her lap. I would say Silk Air in-flight services were better than SQ.



SilkAir Customer review :  3 March 2014 by Blanka Vancurova    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN - Koh Samui - SIN. The crew on the flight to KS were very slow and we still didn't have our food by the time the captain said that we were starting our descent. Flight back the crew were very efficient and food was tasty.



SilkAir Customer review :  27 February 2014 by T Sellicks    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights from Singapore to Penang on 16th February, return sector to Changhi on 26th February. Smooth flights, both ways, with attentive cabin crew and informative flight crew. For such a short flight, approximately an hour, each way, drink and sandwich served. Only criticism, was the lack of sandwich choice, tuna on first leg, sardines on the return. An alternative would have scored maximum choice. Flights all on time.



SilkAir Customer review :  24 February 2014 by N Lau    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-SBY-SIN on 30 January and 1 February. The SIN-SBY leg was okay - cabin crew forgot about my son when distributing children meals and only remembered when they saw him at the general meal service. One stewardess blurted out that they missed out a child, another hushed her though I had already heard it. The service on the return leg was much better. Food was good, though the portion size was rather small, even for my 8-year-old. Seat pitch is comfortable, with reasonable leg space. Would have rated them better if not for the lapse in service on the outbound flight.



SilkAir Customer review :  8 January 2014 by A McNicol    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DVO-SIN. This is a gem of an airline, I have used this service to Davao on many occasions and always been extremely impressed with the staff, food and aircraft comfort. When you consider that this is the only direct service into Davao from outside the Philippines it represents great value for money when compared to having to transit either Manila or Cebu.



SilkAir Customer review :  29 December 2013 by L Ha    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-KCH. The plane was a full one but the SilkAir crew handled the crowd professionally. The four lovely air stewardesses greeted and smiled all the time which resonates with the company's latest campaign, "Feeling Home Onboard". The only downsides are: The crew should speak better English and when the leading air stewardess made any announcement, she should needed to be a little louder. Other than that, a simple, pleasant short flight which I enjoyed.



SilkAir Customer review :  12 December 2013 by B Sharma    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew SIN-CJB-SIN in Economy Class on November 17th and 29th. I have flown on this route twice before (in 2009 and 2011) but the flights had since been retimed to be more convenient. Both flights were close to 100% full. The aircraft were two very new A320-233s (9V-SLR and -SLQ respectively), and each flight took just over four hours. The Economy Class seats were fairly comfortable, with adequate lumbar support and average pitch and legroom. Seat recline was limited, though. One of my biggest gripes about flying with SilkAir is the lack of in-seat screens, which many other airlines in the region and worldwide have fitted in their narrowbody Economy Class cabins. In- flight entertainment was the Silkwinds magazine (a fairly interesting read) and overhead screens showing silent films, which in my opinion is insufficient for any flight of over two hours in duration. Drinks and a packet of nuts were offered a few times during the ascent, cruise and descent and at mealtimes. The meals (lacto-ovo vegetarian in my case) were satisfactory, though not as good both in terms of quality and quantity as the meals served onboard parent company Singapore Airlines' shorter flights. It is worth noting, however, that all service was conducted very courteously and to very high standards. Also worth noting is SilkAir's new 30 kg checked baggage allowance, which I found very useful. All in all, for the price paid (S$641.80 round-trip per adult), SilkAir offered fair value for money - though I hope to see an improved onboard product with the arrival of the airline's first B737-800s next year.



SilkAir Customer review :  9 December 2013 by Tercon Bojan    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SilkAir from Singapore to Kathmandu and back. It was an A320, with very generous legroom in its economy class. The service was solid, the meals were OK (although the meal out of Kathmandu was less good than the one out of Singapore) and although there is no in-seat IFE system, time flew by quite quickly. Nothing extraordinary but good enough!



SilkAir Customer review :  21 November 2013 by P Hillier    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hanoi to Singapore - excellent service - polite and attentive. Flight not full so able to move around the cabin and find a seat without someone next to me, food and drinks absolutely fine. Great value for money. Would definitely fly Silk Air again.



SilkAir Customer review :  18 November 2013 by P Hillier    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN to Chengdu on 10 Nov 2013 - first time with Silk Air and very pleasantly surprised for a low cost carrier - excellent service, food and drinks good.



SilkAir Customer review :  8 October 2013 by Megs Siem    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was travelling from Singapore to Manado, 30 April and 21 June. It was amore than 3 hour flight. It departed from Changi at 9am.Everything was fine, except the in-flight entertainment was quite boring. This made the trip seem longer and boring. Wish there was a movie. If this was an evening flight, passengers would be resting or sleeping.



SilkAir Customer review :  25 September 2013 by Al Brown    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have flown with Silk Air many times on the SIN-PNH route but have not wrote a review before. The service has always been good and plenty of leg room. The food and drinks are just right for this short 1hr 45min flight. The return to SIN this time was hampered by bad weather and we were delayed 15min landing but the pilot managed to keep clear of the worst and kept us informed. There is no in flight entertainment as such but I'm aware of this and have my ipod and book. Will fly Silk Air again.



SilkAir Customer review :  9 September 2013 by Chris Ford    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flights from SIN to Penang in early September travelling as a couple with two kids under 2. Just like it's big brother, SQ, Silkair maintained it's excellent approach to customer service. Attendants were patient and accommodating in helping with our two little ones, offering toys and baby food as well as blocking a seat next to us. On the return flight, I left a carry on bag on board and didn't realise until we had reached LHR! By the time I was able to access email, there was already a message from the airline saying they had the bag at Changi and asked how they could get it back to me. I asked if it could be forwarded to Munich, the next step on our itinerary and they have arranged it. Outstanding.



SilkAir Customer review :  30 August 2013 by N Ledwell    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-HKT return on A320. A great experience! Friendly helpful staff with bright clean comfortable cabins and nice food. Both flights on time and the aircraft were spotless. I hope I get to fly with SilkAir again!



SilkAir Customer review :  19 August 2013 by E Santoso    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-SUB in Economy Class. Flight delayed by 15 minutes and the pilot made an apology to all passengers. The in- flight service was better than SIA. FA were friendlier and attentive. Food was tasty but there are no PTV. Overall, it was a pleasant trip with Silk Air.



SilkAir Customer review :  31 July 2013 by Anton Gautama    (Indonesia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thu, 25 July 2013, I flew (MI 221) from Surabay to Singapore. During the meal service, it was surprising that they just passed me by without offering anything. All passengers in front, behind and next to me got offered the meal. They were 2 trolleys with 4 stewardess. When they passed me by, I called one of them and asked if I could talk to their supervisor, and again surprisingly, they still did not notice that I haven't been served.



SilkAir Customer review :  25 July 2013 by S Fletcher    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-CEB return flight on SilkAir, flight was punctual. Seating was good, but food service was somewhat disappointing. Entertainment is provided on shared drop down screens, but no sound! You watch programming in silence. Silkair is claiming to be best regional airline, but service provided is only on par with other budget carriers such as Cebu Pacific. Cost of flights are vastly greater than the other low cost carriers who offer comparable service, and only becomes a viable choice when used as an add on flight to Singapore Airways flights.



SilkAir Customer review :  18 July 2013 by W Coulton    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Chiang Mai-Singapore as part of a Singapore Airlines codeshare ticket. Flight to Chiang Mai was a little late departing, but flight back to Singapore departed on time. Both aircraft very clean and well presented. Cabin crew were very friendly and responsive to any request. Legroom quite acceptable for a regional airline. Food was also very nice and actually more than we had expected. If these two flights were typical of Silkair, we would be very happy to fly them again anytime.



SilkAir Customer review :  16 July 2013 by Rishab Roy    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 488 from Singapore to Kolkata. Flight was a night flight and was very comfortable. It was very easy to fall asleep since the seats were comfortable as well. The food served was satisfactory. There was a shared entertainment system showing some TV shows. Flight did not have a personal entertainment system but I like the atmosphere without a personal TV. Flight was very comfortable and I would fly with them again.



SilkAir Customer review :  2 July 2013 by Andrew Tan    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIN - Phnom Penh on 28 June 2013 return on same date. Flight on time, food and service is great. Would like the s$620 fare for such a short flight to be more affordable and that the food quantity was slightly more.



SilkAir Customer review :  8 June 2013 by C Sansom    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Koh Samui-Singapore, 26/05/13 on a newish A319. A great flight, comfortable seating, smart clean cabin, excellent meal and very friendly staff-cannot fault and definitely recommend.



SilkAir Customer review :  7 June 2013 by J Greenhorn    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Singapore to Phuket as part of my Singapore airlines flight. Aircraft was an A320, very comfortable. We had a spare seat next to us as the flight wasn't very full. Flight time was just over an hour had a full meal which was one of the best airline meals I have had. Spicy chicken and fried noodles! Overhead monitors but didn't watch as I had my iPad! Beautiful approach into Phuket flying over Phang Bay! Rate the airline highly and is a true image of its parent company Singapore Airlines.



SilkAir Customer review :  1 June 2013 by Chatterjee Krishna    (India)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Singapore to Coimbatore (29/5/13) in business class. Though we were the first ones to clear immigration, our luggage arrived last with the priority tags intact! It looked like no one had any idea what was happening with all the business class luggage! After I complained repeatedly, I was told that the luggage was there but the loaders for some reason were not loading the priority luggage. Why did we pay business class fare if we had to wait for our luggage until the end?



SilkAir Customer review :  2 May 2013 by L McKenzie    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Silk Air for the first time on a recent holiday in April USM-SIN and was very pleased. The flight departed and arrived on time, meals and drinks were served on this short 1h30 flight and were good. Inflight entertainment was silent video and amusing, staff were helpfull and polite. The one bonus to the whole experience was the S$40 Changi Airport stopover vouchers we both received as part of a promotion they had. I would recomend Silk Air and would fly them again.





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