SILKAIR Passenger Reviews and Customer Trip Reports

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SILKAIR customer review : 24 December 2008 : by Daniel Tay

Customer Rating : 5/5

Singapore to Chiang Mai return. No delays for departures from both the airports and it landed on time for both legs. I feel that Silkair should have Personal IFE for all passengers. Felt very comfortable with the A320 from the SIN-CNX leg as well as the A319 from CNX-SIN. Meals onboard were great. However, the flight attendants were a little slow while serving the food.

SILKAIR customer review : 10 December 2008 : by H Mutschler

Customer Rating : 5/5

SIN-HKT-SIN, Economy. Flight was not full, so we had lots of space. Boarding went quickly at Changi Airport, Terminal 2. We were offered two hot meal choices and the tray was full of nice food. Drinks were served and we had full bar service. This leg was on time. On the return leg, flight was full, due to Bangkok Airport closure. Check was divided for passengers with confirmed reservation for this flight and for passengers on waitlist or later flights who wanted to take this flight. So they managed the cue well and check in was perfect done. But once again, boarding in Phuket was efficient and we took of about 10 minutes late, but we arrived at Changi on time. Crew was very polite and we had two hot meal choices and full bar service. During the flight we were informed about departure times at Changi Airport for onward flights. I wish that kind of service would be in Europe.

SILKAIR customer review : 3 December 2008 : by J Lee

Customer Rating : 1/5

Not long after we confirmed and bought our return air tickets from Silkair, we received an e-mail from Silkair informing us that the return flight was cancelled, and has now been changed to a flight the following day. Silkair simply assumed that we could change our travel plans just like that. There was no offer of a choice of return flights, or a proper explanation of why the flight was cancelled in the first place. It was only after a painful series of e-mails that we managed to change the return flights to one that we could accept. Silk Air's hotline for "urgent" cases is a joke. It simply does not work. I was put on hold for 30 minutes before the line went dead. I tried calling afterwards but the line could not be put through subsequently. It's quite clear that they are saving money by not manning the hotline (why then advertise the number on the Silkair website in the first place?).

SILKAIR customer review : 1 December 2008 : by J Cheong

Customer Rating : 4/5

Singapore-Kota Kinabalu by economy class. Crew friendly and nice. Seat clean and comfortable with no foot rest. Magazines are nice and they provide newspapers from Singapore. They really need to work on the food they serve and they really need to clean up the toilets.

SILKAIR customer review : 16 September 2008 : by R Pointing

Customer Rating : 5/5

SIN-SZX-SIN Business Class. Excellent service on both legs, attendants very good always checking if you needed anything else, food and drinks very good. Both flights on time overall a very pleasant experience.

SILKAIR customer review : 4 August 2008 : by B Lakin

Customer Rating : 4/5

Kota Kinabalu to Singapore (Business Class). Quick, if antiquated (hand written boarding cards), check in at KK but no business class lounge. A good albeit short flight to Changi with a full meal service. The best attribute of Silkair are the cabin crew who are very attentive and continually offering snacks and refreshments.

SILKAIR customer review : 13 June 2008 : by Edmund Carew

Customer Rating : 4/5

Cebu to Singapore. Checkin was fairly slow with passengers being handed a paper version of their ETicket to present to check in staff. The flight had arrived on its 'triangle' from Singapore and Davao a couple of minutes early, but once at the holding gate passengers who were due to commence their trip in Cebu or who had come from Davao and were travelling to Singapore were informed of additional engineering inspections. The engineers worked, and worked. Time passed us by. Warm sandwiches and cold soft drinks were distributed about 1715, about two hours after the scheduled departure. Eventually at 1815 the staff announced that due to there being only one serviceable 'loo' (at the front of the plane), the captain and first officer would only allow half the passengers to travel. About 60 passengers were transferred to Cathay Pacific via Hong Kong, which from the schedules would have left at 2000 and required an overnight stay in HK: a most indirect route to Singapore. Some passengers were upset and a few minor arguments broke out. The other 75 passengers were asked to board the SilkAir A320. SilkAir upgraded me to business class which with only 10 of 16 seats occupied was pleasant. Once onboard, there was immense confusion between the 'Station Manager', other Cebu-based staff and the onboard crew. Staff continually checked the economy section, presumably trying to match headcounts with manifests. Unlike some SilkAir, Singapore and Tiger Airlines staff, the purser's English was impeccable and easily understood.

SILKAIR customer review : 31 May 2008 : by Mark Freyton

Customer Rating : 4/5

Phuket-Singapore Business Class. Overall a nice smooth journey. Full meal on this short flight including a choice, and drinks service (although slightly disappointed it was a choice only of bad red or bad white wine). A smart and clean aircraft and a pleasant crew.

SILKAIR customer review : 27 May 2008 : by A Richards

Customer Rating : 5/5

SIN-HKT-SIN in business. Agree with the other posters, a very competent operation. A320s both ways, one with 16 C class seats in four rows, the other, newer, with 12 C class seats in three rows, but only two of us up front going and four returning. A nice hot lunch served both ways, with choice of a chicken or a fish entree, salad and dessert, service friendly and very quick; flights in both directions ran ahead of schedule. Check in at HKT very fast, and no wait at customs/immigration either on arrival or departure, possibly because May is off season, and not so many tourists. All in, a very pleasant pair of flights. Highly recommended.

SILKAIR customer review : 22 May 2008 : by A Richards

Customer Rating : 5/5

SIN-DV0-SIN and SIN-HKT-SIN on A320. All flights on time, clean comfortable cabin. Crew very courteous, nothing too much trouble. Hot meals served and of good quality, soft drinks and alcohol offered a few times. It would be a good idea for Silk air to implement a better form of IFE as only a silent movie was offered unless you rented the digital table top players. Its nice to fly such a quality airline with professional crew.

SILKAIR customer review : 29 April 2008 : by K Pellberg

Customer Rating : 5/5

Chiang Mai to Singapore in Business on April 11th. Check-in very smooth. No lounges in Chiang Mai. The cabin was clean, good legroom in business. Excellent service on board. A very nice experience !

Silk Air review - by S Kuhlmann

2 March 2008  Customer Trip Rating :

Singapore to Langkawi and the flight was very nice, Check in staff and crew very nice. Crew helped you find the seat, handed out news paper, blankets and pillows on request. They were friendly and even for this 1 hour and 20 min flight served a light snack and drinks.

Silk Air review - by Frank Winter

20 December 2007  Customer Trip Rating :

SIN-REP (Siem Reap) in Economy (stopover in DAD=Da-Nang, Vietnam). Afternoon flight. This flight/route was quite disapointing. First the flight is not direct but with the stopover in Da- Nang, Vietnam. This means that the journey takes 4 hours 40 minutes instead of 2 hours 15 minutes. The same airplane then flies back from REP to SIN on a direct connection. I am sure this arrangement maximizes the utilization of the aircraft but it also maximizes the flight time for the passenger. This means that what should be a short haul flight is actually a medium-haul flight. No IFE (except silent 'Mr Bean'-style TV for all passengers overhead), not even the DigEplayer (not available on this route). Very disapointing for a nearly 5 hour flight. Internet check-in somehow does not work properly with Silkair (unlike SIA) as I could not check in the other passengers travelling with me. This happened to me the second time so I suspect there is a problem with their website. No e-ticket available on this route so had to pick up paper-tickets (!) at the SIN airport first. Jetstar manages to have e-tickets on the same route, why does Silkair insists on paper-tickets? Check-in lines were mobbed, I have never seen it like this in Singapore, at least 100 ppl queuing up for economy but only 2 out of 6 check-in counters open! We had to queue for 60 minutes and therefore nearly missed our plane. When we tried to use the group check-in (we were 10 ppl), the ground staff just said 'NO' very impolitely (ok, she seemed to have a group check-in of at least 30 ppl before us but still no reason to be so rude). We had to ask another counter-staff who then allowed us to jump the queue so we would not miss our flight. Overall very dissapointing, Silkair is generally not bad but on the Siem Reap route I would recommend Jetstar instead. They flight direct and although seats are crammed (and flight times less convenient) at least the check-in worked smoothly and the prices are cheaper. Silkair needs to up its game on this route if they want to continue to charge those high prices.

Silk Air review - by Kenneth Cheng

2 December 2007  Customer Trip Rating : n/a

Singapore-Kaohsiung Business Class on the Airbus A320. Flight departed on time and arrived 30 minutes ahead of schedule. FAs were exceedingly courteous, warm and hospitable. Aircraft was new and clean, and seat was fairly comfortable. The two chief complaints I have are that food was insipid and choices were limited even in Business Class, and the 10 movies screened on the DigEPlayer (complimentary to all Business Class passengers) were not up-to-date. But the excellent cabin service made up for all of its shortcomings.

Silk Air review - by Michel de Bona

9 January 2007  Customer Trip Rating : n/a

SIN-REP-PNH-SIN economy. All flights on time and pleasant. Warm, good- quality meals served in and out of SIN for the 2-hour flight. Flight attendants very pleasant and attentive. In Phnom Penh, it is a pity that boarding passes cannot be issued for connecting SQ flights in Singapore even though the MI flights code share with Singapore Airlines (probably due to third party ground handling staff in Cambodia).

Silk Air review - by Billy Tan

7 December 2006

SIN-Kunming return economy on A320. Both legs were good, FA were super courteous. Meals were served quickly and efficiently. Needs of passengers were always attended to promptly. An excellent choice for anyone. Shame about the IFE though. If Silkair were to implement IFEs (and not those rubbish digital portable players which are usually out of stock) it is a very strong contender for a 5 star rating.

Silk Air review - by Kevin Tay

20 November 2006

SIN-Chiang Mai-SIN in Economy. A319 aircraft on a 2hr 45mins journey. Did internet check-in with advance seat selection (newly implemented by Silk Air) a few days before this flight. The economy seats are comfortable with good legroom. No PTV. Silent features played on overhead screens during the flight. Breakfast choice of Chicken Hor Fun or Omelette. FAs efficient, attentive and friendly. The aircraft cabin interior modern and clean. Washrooms are clean. Return flight - Internet check-in currently not available for Silk Air flights departing from Chiang Mai. Requested for same seats at airport check-in. Flight 97% full but was fortunate that no one sat next to us, giving us more space to stretch out. Dinner choice of Chicken with Potatoes or Sambal Sotong (Squid) with Rice. Inflight service was excellent. Overall, a good experience, and I will travel with them again.