Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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Tokyo to Singapore. Food portions were small, service was disappointing considering SIA is famous for quality service. Smiles were missing, flight attendants seemed agitated. The flight was very empty (30% full), yet service was slow. Inflight Entertainment was very good except that mine was not working and they had to move me to a seat with a working screen. Generally things were above average. Food tasted good, seat comfort was excellent, but I was expecting a bit more from a 5 star airline beloved by the world.

SFO-ICN-SIN-CGK. I have tried different airlines in my travels between SFO and CGK. Singapore Airlines is the best option in my opinion. The IFE has an array of relatively new movies that kept me entertained. FAs were attentive but nothing spectacular.

My family and I flew Sydney-Singapore-Paris, and back from Rome-Singapore-Sydney. The whole trip is about 24 hours, with a couple of hours layover in Singapore. The food was pretty good, and the seats were about as roomy and comfortable as you can expect from economy class. Toilets were always clean. A great selection of in-flight entertainment, and what really shines, is the service. Staff regularly came by to offer drinks, and were attentive and helpful the few times myself or my family pressed our assistance buzzer. I'm returning to Europe at the beginning of 2013, and will be flying Singapore despite the small extra price, because I feel I can rely on them.

SIN-MUC, FRA-SIN. 1st leg on a 77W. I really enjoy this seat and especially the fold forward flat bed. The Krisworld Interface has been changed and this results in much faster selection of options. My book the cook dinner and breakfast menu were excellent as usual. Crew were friendly. 2nd leg was on an A388. Quiet and spacious. Again the flat bed was brilliant as it enabled me to sleep 7.5 hours on a 12 hour flight. Service was the usual excellent SQ standards. The new Krisworld interface was a pleasure to use. Overall, two very enjoyable flights. The selection of movies on Krisworld has improved.

HKG-SIN-MLE-SIN-HKG. Overall was good. Happy with the aircraft and services on board. FAs were proactive and attentive. Only surprise a bit on the return from Melbourne to Singapore where only one meal was served with no additional snack. Other than that, keep on good work Singapore Airlines!

Flew MAA-SIN on SQ529. Top notch service to match its 5-star rating. Crew efficient and service was courteous. Push back 30 mins behind schedule but crew sprang into action as soon as the seat belts sign were off with a drinks run. Excellent Continental dinner option was available along with local favorites. Drinks were flowing in continuously the FA managed to serve me generous rounds of Singapore sling without request.

Melbourne to Nagoya, Business Class. A380 cabin to Singapore is spacious and quiet experience. Food on the plane to Singapore and in the lounge in Singapore is top class. Only complaint is the staff are not as friendly and polite as they have been in the past (compared to 3-4 years ago) - and it's not an individual experience either.

SIN-MEL A380 Upper Deck - Seat 52K. Flight scheduled to depart at 21.00 but left at 23.00 due to mechanical problem. For the premium price I thought it was a pretty lousy experience to be honest. The seats are hard and legroom very tight. The most annoying part of the set-up is the ridiculous distance between the seat and the window which makes it impossible to rest your head and get any sleep. It was a night flight and an uncomfortable and tiring experience. Dinner was served 2 hours into the flight then lights switched off for 90 minutes, then they brightly illuminated the cabin and served breakfast. It was very difficult to get a drink outside the service intervals and cabin crew were rarely sighted walking the cabin. Krisworld system only so so in my view - not much choice. I wouldn't pay the extra to fly SQ again based on this experience. They simply do not offer the point of difference anymore and as such the additional price can't be justified.

Flew Boeing 777-200 on both legs of the flight. Food was excellent on both flights. Flight Stewards were fast when serving and when I required drinks. In-flight system - KrisFlyer was great with its variety of shows and movies.

SIN-CPH-SIN. Previous flights from Singapore to Manchester and Frankfurt on the 777-300ER were superb, particularly in the small 2 row front Business Class cabin. Single travellers have their own stand alone very large and comfortable window seat. Unfortunately the Copenhagen flight seems to be an afterthought in the schedule. An ancient 777-200ER is scheduled and the Business Class seats are terrible. Rock hard, difficult to manoeuvre and very uncomfortable for a 12+ hour flight. The 2-2-2 layout means window seat passengers are trapped if the aisle person knocks themselves out with pills as my neighbour did. The attendants could not budge him. The video screen was small, old and blurry. The plane itself creaked and groaned with age. Very disappointing. All other Singapore Airlines flights have been superb.

SIN-DAC-SIN in business class. Much prefer the regional business class seats to the long haul ones. A well padded leather recliner that merely needs the push of a button to go up and down, as opposed to having to faff about flipping the back of the seat over to then lie diagonally on the back of a thinly padded bed! Four hour flights. Food and beverage and cabin service to its usual high standards, but yet again a disappointedly poor choice of IFE.

HKG - SIN, A330-300. Speedy check in at Kowloon train station. FA's provided very good and friendly service. Meals were great. Big selection of entertainment. Seats had generous leg room for economy seat. Very pleasant experience overall.

SIN-HKG-SIN, excellent A380 upper deck for both ways, and both booked row 76, window seat. Had 2 extra storage compartments instead of the usual 1 at no additional cost, wide entertainment choices and delectable meals. Great service and hospitality from crew despite a full flight both ways. Would recommend SQ to all. Downside was cabin maintenance, seemed to have been worn down probably due to cost cutting.

We flew London Heathrow to Singapore on SQ319 on the 11th of July. Information given was that the aeroplane was ready for pushback on time but somehow had missed its takeoff slot. Reasons given for this delay were a little confusing, so rather than departing at 18.30pm, pushback happened at 20.25pm. I know Heathrow is a busy place, but I'm hard placed to figure out where the problem was and that the length of delay given was unrealistically short. People were getting a little grumpy when things finally happened.

SIN-LHR-SIN. Check-in and lounge at Changi excellent as usual. Paid extra for seats with more leg room on upper deck of A380 - this does give you more space but means you have fellow passengers doing their exercises or queuing for the loo in front of you for most of the flight. Food and wine good for Economy. What I did not like was the introduction of "muzak" during the landing approach, which made me feel as though I was travelling with an American carrier.

SQ's website can be a total nuisance, but flights are regularly excellent. Separate cup holders, bi-folding tray tables, generosity with free toiletries, wide-ranging IFE and beverage options, frequent drink runs, and a prompt and immaculately-presented cabin crew, are some of the things I've grown accustomed to. Most recently did LHR-SIN for the first time in an A380. Have always been a fan of the B777's three-seat central block because SQ seat pitches tend to be on the short side. On this flight, the window-seat passenger opted to leap over the two guys in between himself and the aisle rather than trying to squeeze past. Take nothing away from this five-star airline though!

NRT-SIN-MEL-SIN-HND. Excellent VOD entertainment, nice meals, constant drink service, extremely clean cabin with great mood lighting on some sectors. The crew are very professional but I find the senior crew quite rude. Other than this, an excellent experience aboard SIA.

CGK-SIN-LAX via Narita in Economy. Very good first two flights with two small children. Well looked after, child meals came first and priority boarding. Small ones slept most of the time. Break in Japan was welcome, but third flight was very long with a screaming infant (not ours) just in front of us. LAX on arrival actually quite civilized except for a long wait to get bags. Given the fact that the plane was absolutely full, staff did a good job and made sure we were well looked after. ANA lounge at Narita is worth going in to - good for a snack. Recommended. A380 very quiet and a smooth professional experience.

SYD-SIN-SYD. Outbound flight on A380 in the upper deck economy section. This section proved a good choice with a smaller and quieter cabin and a shorter boarding line than economy cabins on the lower deck. Return flight on A330, in which I chose to sit in the rear economy cabin. Seats are the most comfortable economy seats I have experienced, good in seat storage, an reading light, drink holder and a bi-fold table. Inflight entertainment system contained a comprehensive listing of new movies, television shows and games. Service is efficient and with a consistently high level of attention to detail. Flight attendants are polite and service is with a smile. Food is of a high standard and drink runs are frequent. My one criticism of the food is that breakfast could be improved. Overall, an excellent experience.

JFK-SIN. Overall an excellent trip. Boarding organized and efficient from both JFK and FRA. On time departures and final arrival into SIN. Had a seat on the upper deck of the 380. Nice, quiet cabin with friendly, efficient crew. Aircraft was SIA's first A380, so while spotlessly clean was surprisingly showing some signs of age. Meals better out of Frankfurt than New York but either way decent and ahead of any US carrier. Crew always present and obliging with snacks and drinks in between meal times. IFE - interesting and somewhat eclectic. The Flight Path feature should be updated. I've seen better ones on JAL and CX. The seat while comfortable for the first 7 hours starts to feel otherwise for the remainder of the journey. A more padded seat cushion perhaps and a bit more lumbar support might help. Apart from that, looking forward to my return flight with them.

Cabin crew were enthusiastic and friendly throughout the flight from Singapore to London. Toilets were kept clean and drinks served throughout. Toothbrushes/pastes and combs were well stocked in the toilets. However, there were some thumbs down issues - the quality of the meals were pretty poor, the main courses tough and hard to chew . Cabin crew seemed not too keen to offer wine and alcohol with meals, unless you asked them several times. Their self-service snack bar was very soon exhausted of many items. While on the LHR-SIN flight, amenities were handed out, this was not done so on the SIN-LHR flight. The quality of sound in the IFE was variable between the one on the outbound and return sector. Probably what was the biggest let down was the seats in the A380 in economy. The hard headrests jutted out so much that both me and my partner found them very uncomfortable especially when trying to sleep on an overnight flight. If we are to fly SIA again, perhaps we should save up to fly business class and maybe we will see the difference in service! For economy class, in our view, it is just another airline and its service did not really stand out of the crowded skies.

MAN-MUC-SIN. Travelled with Singapore Airlines for only the 2nd time. The quality of service provided was second to none. Food was excellent. The only slight negative comment I would have was that the air conditioning became quite cold.

My family took economy class on Turkish Airlines from Istanbul to Hong Kong and then connected on Singapore Airlines to Singapore. The difference between the two were glaringly obvious. Both airlines had inflight entertainment screens which seem to be the standard on international flights. TK flight crew were grumpy, food was awful, seats were tightly squeezed together - not a good experience. SQ was such a great relief for all of us. SQ crew were friendly, helpful and pleasant. Food was good - by airline food standards. Seats were well spaced. Highly recommend Singapore Airlines.

SGN-SIN-FRA-MAN. Affordable ticket fares, friendly and helpful staff. Seats were very comfortable and easily adjusted. Boarding was on time and flight was smooth and landing punctual. Wide variety of food and beverages. Inflight entertainment was good and updated. Extra service was fast and precise.

I have flown to Manila from the UK on pretty much every other route, but this was my first time with Singapore Airlines. Best thing was Changi Airport itself - miles ahead of the others, even on a 13 hour layover in a bad mood, I still enjoyed it! FA's are superior to competitors with more drinks runs, better attitude and generally a better service - of the 4 meals I had on the journey overall, 3 were excellent with 1 average. A couple of these were more like business class meals. I was disappointed to find that from LHR- SIN, the A380 was substituted for a 777 - had been looking forward to my first flight on this aircraft. The TV screens on the 777's are actually very small and in this area, do not compare well to Emirates, Etihad, Cathay etc. However on the return journey on the A380, the newer screens were a lot better. Screen aside, the entertainment wasn't actually anything special and certainly no better than the competitors. I sat upstairs on the A380 from SIN-LHR, actually a bit disappointed as the seat was cramped with little leg room - wish I had paid for the preferred seats as I did from LHR-SIN - for anyone like me 6ft plus, highly recommend paying the modest fee for this for a long flight. The only real difference I could see with the A380 compared to others is that it is significantly quieter on board - landings were actually almost silent! Overall - definitely the best experience I have had from UK to Manila, not perfect but definitely the best.

SIN-LHR-SIN on A380. I actually booked the 9am flight from Changi because it used to be on the 777-300ER, only to find that they'd changed the flight schedule and it was now on the "big bus". The layout of the biz class cabin is slightly different and the seats lose some of their storage space for smaller items as a result. That's not a major criticism in itself, but the shallow overhead bins are. They are only just able to accept a standard size carry on. The 777-300ER cabin is still preferable in my opinion. Choice of movies surprisingly poor this month (June). Food, drink and service all up to SQ's usual high standards. The SQ lounge at LHR T3 is shut for renovation, you'll be shunted off to one of the "pay for" lounges (No 1 Lounge & Spa) rather than the big Star Alliance lounge, which I thought was a bit rubbish but only a temporary arrangement.

PVG-SIN-PVG. Overall a good experience, however its the crew that makes a difference to a flight. PVG-SIN, crew not so friendly, 777-300 ER was clean with good choice of movies. SIN-PVG, crew friendly and always smiling, had a special meal which was tasty. Toy given to our infant daughter.

I have been flying from my local airport Newcastle to Australia for the last 5 years. After my last flight with Emirates, my wife and I decided that enough was enough, with indifferent and inconsistent flight attendants and the ordeal of Dubai airport making the journey not one to look forward to. The difference in standard between the two airlines is in my view quite remarkable. I arrived into Melbourne feeling comparatively refreshed as opposed to feeling drained after the flight with Emirates. The standards in welcome, attentiveness of flight attendants, food and above all comfort on board is far superior with Singapore Airlines. Both airlines use B777 aircraft at some point in the flight but I hadn't realised just what a difference the cramped 3x4x3 seating on Emirates makes on a long international journey compared to the comparatively spacious 3x3x3 seating of Singapore Airlines. Singapore Airlines, in my opinion, beats Emirates in all departments.

Flight: In last month. AKL-SIN 777-300ER, As promised, the return flight. Plane was a lot cleaner, although parts of the seat were broken - just the covers to hide the accessories etc. Planes are old, but you know, there are some travellers who treat equipment like trash, They are actually the ones who damage it. The lay flat bed lining was clean and you could tell it had been washed properly. All and all a good experience, still I look forward to the newer aircraft. Food was good and as always there is a great wine to be had. There is one comment that I forgot to make, of recent, in the last year, whatever Singapore airlines are washing the eye masks in, it leaves a very toxic smell, one that is not pleasant. The staff were well up to the standards that Singapore have always produced. Late for departure, but still good service across the board.

LAX-SIN and return in Economy. Staff were friendly and very attentive throughout flight. Food was great and little menus were provided. KrisWorld AVOD large screens with so much to do that some people didn't want to get off the plane when it had landed. Would definitely fly again.

JFK-FRA-SIN on A380. SIN are still top of the class. A380 is a quiet comfortable aircraft with excellent AVOD (lots of new movies). The food was first class with top quality meals and a good selection of wine. Snacks were passed out through the entire flight. FAs are the best in the business with constant attention to detail and make frequent passes with water/juice etc. Compared to what we are used to SIN is like flying used to be.

Perth to New Delhi and return in March 2012. Hadn't flown with SIA for quite a while, and felt that the standards have slipped a bit. The thing that most surprised us was that on the SIN-DEL section of the flight in both directions the meal timings were very inappropriate. In each case both to and from New Delhi, the flights departed very late ( around midnight and later) so we'd already had dinner before boarding. However, as soon as the flight was underway they served a hot meal that we didn't really want, we wanted to just go to sleep! When we were woken after the night's flight we didn't get any breakfast, although we would have preferred this meal rather than the dinners. I don't remember refreshments such as even a cup of coffee were offered at the end of the flights which we found rather surprising. I didn't think that the inflight entertainment was as good as it is on some other airlines, either. Although there seemed to be a lot on offer, there wasn't much that I wanted to watch. Generally, we were very disappointed with this experience.

Singapore-Bali-Singapore, in regional B777-200ER. The return flight was delayed by 45 minutes, with no reason provided. The aircraft were aging and the Economy Class cabin was not in very good shape; there were many stains on the panels, and seats were very worn out. On the way in, I was sitting in seat 52H, which had a lot of legroom because there was no seat in front of it. As a result, the AVOD screen had to be folded up, and this was not too easy as the screen was jammed. AVOD system on the way in did not work properly, and on the way out it was nothing close to what SIA has on its long-haul flights (which, in my opinion, are very good). The screen was really small, and it flickered a lot. While the Economy Class seats were old, they were relatively comfortable for a regional flight, however, considering these were B777s and that they also operate many longer-haul flights, I do not think the seats were adequate. The service was very polite but slightly hurried, though not to the standard I would expect from SIA, while the meals were too bland (perhaps it is because I ordered vegetarian meals). All in all, I feel that my flights with Singapore Airlines were not worth the S$500+ ticket cost; KLM and Qatar seem to offer newer aircraft etc, at a much lower price.

From Singapore to Perth on Boeing 777-200 , excellent staff service with smiles, very effective and efficient, comfortable seats, good AVOD plus big HD screen. Comfortable flight from takeoff to landing.

Singapore to Kuala Lumpur on B777. Quite fast to take-off due to less people bringing hand-carried items that need to be placed in the overhead compartment. Despite a short 45 minute flight with an orange juice given to all passengers.

SIN-PEK. Cabin crew were friendly and courteous. Food and IFE was great and flight was on time. They flew an A330 on this route for the evening flight from SIN, the aircraft was in good shape. Would fly SQ again.

LHR to Jakarta via Singapore. Flight was late departing, due in no small part to the hours it takes people to put their bags in the overhead lockers. The airline gave me a meal voucher and rebooked me on the next flight for missing my connection, there was someone waiting for me in Singapore to explain this to me. I had expected to have to fork out heavily Ryanair style but the airline assumed accountability for getting me on my way which is a very pleasing attitude. Food was alright, service very attentive, movies somewhat limited and few I was interested in. The major fault was the seating. Economy class is unbearable due to a lower back problem I have that made sleeping and sitting still impossible. Unless you are the kind of person that can fall asleep sitting on a spike, you might want to pay the extra and upgrade for long haul.

ICN-SFO return. Crew greeted us as we boarded and were generally efficient throughout the flight. Food was not too bad although far better than American carriers. Highlight was the selections of wine for economy class. IFE was only average and almost half the duty free items I ordered were not available or had to be pre-ordered. Seat pitch was surprisingly narrow at just 32 inches. Overall I did not feel we received what we paid for and the standards have dropped. Service is not up to scratch with Asiana or Qatar.

SIN-AKL, 777-300ER. I have flown Singapore Airlines for many years now. This was the most disappointing flight I have ever had, I'm not sure if the staff were new, or they were shoved on this plane at the last minute. My seat was covered with tomato sauce from a meal served some days ago, as it was baked on the seat when made into a lie flat bed. The are many areas of Singapore airlines that are great, but if you were to compare them from as little as 2 years ago, they have gone down hill rather fast. Cabins are dirty and seemly are getting worse. I hope this was a one off, however a few flights prior to this were also heading down the road a little. I hope the 787 will fill the long haul spots under the A380. Let's hope the return proves me wrong.

Flew BNE-SIN-LHR on 8th to 9th June. Liked the fact that you could choose to have your meal (dinner or breakfast) either early in the flight or just before landing - worked for me as I wanted to sleep straight away and woke up to a pleasant light breakfast. Lounge in Singapore quiet and very pleasant with good food on offer. A380 to London was superb, service always with a smile, nice AVOD and some good rest. All in all, cannot fault Singapore Airlines and looking forward to return leg.

KUL-SIN on newish A330 aircraft. Quick check-in and pleasant short 45 minute flight. Crew warm and friendly with frequent updates from the cockpit. The only thing that could have improved the experience would have been a snack to go with the drink they served. I know it's a short flight taken mid-morning but a muffin or biscuit would have been nice.

I flew Auckland to Singapore on a 777. The aircraft looked a little bit old and tired but was clean. Managed to get exit row seat so could stretch my legs. Seats felt a little narrow. Entertainment system was great, huge choice of movies. Food was good, service was excellent. Bag with socks, toothbrush and paste issued to all customers.

JFK-BKK via FRA and SIN on A380 and B777. Their planes are clean and well maintained. Our A380 had seatback AVOD with hundreds of programs available. The seats had connections for Ethernet, USB, and Power and reclined by moving slightly back and down so as not to intrude on another's space. The seats had dual position foot rests, the meals in economy are equal to meals in first class on other airlines. All sorts of wine, spirits, beer, and soft drinks are available for free. FAs did not disappear or hang out talking in the galley. If there is one thing that I might change - it would be the 32 inch pitch in economy. Singapore's seat pitch should be equal to Korean's and Thai at 34 inch. Otherwise there is little comparison between Singapore and any other airline.

Krisflyer Gold member for years as I always travel SQ for business. Travel SIN-DUB-SIN, service from crew as usual is robotic, food is ok. Kris world is good provided you get a new plane or upgraded 777-200. Over the years this airline is getting worse, don't bother to fly by SQ if you are travelling coach class as even the FFP keep changing policy and the program is taking customers for granted.

Perth to Singapore, then Singapore to Barcelona. Seats hard, tail bone ached for days afterwards. Return flight - same plane and same issues, worse as it was flying through day and into night, very difficult to try and sleep. Why a supposedly great airline as Singapore airlines would use an old plane on an 11hr flight escapes my imagination. Would I fly Singapore Airlines - very much doubt it.

BKK-SIN-ICN-SIN-BKK all on A330's. Staff were consistently efficient albeit mechanical. Catering was very average with small portions compared to the 'desert' airlines. Menu cards distributed with a good selection of beverages as with most full-service airlines. Seats were none too clean with dirt stuck on the seat belts and stains on the fabric. Hot towel service before meals, but I still can't fathom how on their website and advertisements that they are the airline that 'even other airlines talk about'. Instead of distributing glossy paged menus and inflight magazines, SQ could perhaps channel the money used for such things into better catering and have reading material digitised into Krisworld.

HND-SIN-KUL. Everything up to SQ standards and a most enjoyable trip. Went to sleep immediately on departure and had an excellent breakfast before arrival. I had a Business Class award ticket but the SIN-KUL sector had only been available in Y. When I arrived at the gate, there were C seats available but they refused to upgrade to the "fare" I had paid. The curt "no" was a bit of a surprise but the flight was only 40 minutes and had an exit row in Y. The arrangement was fine but a bit put off by the refusal to even consider my request, which was fully reasonable.

MNL-SIN. First time on Singapore Airlines on this short 3 hours flight. Boarding in Manila was somewhat hectic due to inefficient and chaotic terminal 1. Once past the security control, everything was just perfect from lounge to cabin. Very comfy and classy business cabin on this regional route with angled lie flat seat, excellent food and wines and good and attentive service. Best cabin ever flown on a medium haul flight.

Singapore to Jakarta. A Krisflyer Gold customer for many years. Was waiting with my daughter in the Gold Lounge, staff made an announcement telling passengers for Jakarta to stay in the lounge, flight delayed due to operational problems. We duly waited until flight was boarding, while collecting our belongings my name was called. We arrived to find the gate closed and were yelled at by a staff member who said we should go to the transfer counter where a male staff member yelled at us. I tried pointing out that we were in their Krisflyer Gold Lounge so could not hear airport announcements. We waited and were served by a female staff member who was pleasant, we were then rebooked on the 21.50 flight - a big difference from the 18.40 flight we were originally on and had to sit towards back of plane. A horrible experience. Service and food onboard is no longer guaranteed.

Flew economy SGN-SIN-BNE in Apri-May and found Singapore Airlines faultless. Apart from the occasional malfunction of the SIA website, every other aspect was very good. The check-in, boarding, inflight service, punctuality, friendly, helpful cabin attendants - it was all a very satisfying experience. And best of all, the price was about $230 cheaper than the so-called "discount" airlines.

HKG to SIN, return in A380. Extremely comfortable seats and great service. One of the best inflight meals ever experienced. Both flights arrived early for at least half an hour. Large variety of inflight entertainment. Temperatures and lighting were perfect. Almost everything was new and of a great standard.

ZRH-SIN-SYD, the return of a European round trip. ZRH-SIN on A380 and as good as the two A380 legs up to Zurich. I couldn't fault anything that SQ did on that leg. Connected in SIN to a B777 and a bit of a step back in time. A fairly full airplane didn't help. Only a short 7hr leg back to Sydney but the crew, while very nice just didn't seem to get into their groove. A full and nice breakfast was served 2hrs into the flight and it seemed like we all got our meals an hour after the vegetarians. Then a light lunch was rushed out an hour before landing. The actual SQ service and quality of food was just as good as all 3 other legs. One thing that did impress me was that finally someone thought to hand out Australian landing cards in the boarding lounge in SIN which meant you could complete it before getting onboard.

CPH-SIN-BKK. 777-200ER is old and as all others 777's I tried, a little noisy. Seats were ok, the staff better than any other airline I've flown, food was fantastic and I had a special meal. IFE a little outdated but worked fine. The seat pitch long haul is some of the best I've tried.

Hong Kong to Singapore 777-300ER. Wonderful seats, very comfortable, enough seat pitch even when the person in front of you reclines. Impeccable service, hot towel service before take off, full menu (comparable to business class), F and B the best I have had, beautiful cutlery and table setting. Entertainment - 10 inch HD screens.

CGK-SIN-BKK roundtrip. Staff were very polite and friendly. The food was good and they served me first as I requested a special meal. Fleet on CGK-SIN was more comfortable as they use 777-300 Retrofitted. Will try their long haul flight especially if I get promo deals.

SIN-HKG-SIN 772 reconfig aircraft on the way out and older 772 on the return. Service okay with one or two crew that showed hospitable service attitude, but generally quite surly from others. Business class standards have dropped significantly, food offered unimpressive as a whole. Made use of Book-the-cook service on return, food awful. No comment from crew when collecting my full tray with food untouched. Obviously regional flying is a different mindset with SQ crew, but as a whole, very disappointing experience.

I regularly fly MNL-SIN-MNL route. Generally, my experiences have been very good, but this last one set my bar low. Flight out of MNL crowded and full, the crew used to deliver good to outstanding service. Not this time. Service was slow and impersonal. IFE system getting worn out and needs replacement on 777 200 series. Return flight - attendant spilt drinks on me while cleaning and collecting the trays from dinner with a perfunctory apology. Good thing the company paid for this trip and I was not out of pocket.

KIX-SIN, A330-300, Had seat 11A which really helped for a night flight as it had lots of legroom being the bulkhead seat. Was able to rest in the flat position and Krisworld entertainment was excellent. The food however, was nothing to shout about and I personally find the food much better on other airlines. The only saving grace were the mixed fruits. Overall, OK experience and not as excellent as other previous SQ flights.

 
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