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Rating from 1.0 [very poor] to 5.0 [excellent]

SINGAPORE AIRLINES review :   11 September 2007  -  C Andrade   (India)

Traveller Satisfaction Score

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Was it value for money?

Cabin flown

5.0

Economy

 
BOM-SIN-JKT return. SQ service was excellent throughout. IFE very good with latest movies. The only area that comes to mind where I would like to see some change in SQ is that their processes and procedures are far too rigid - from the scripted inflight announcements (I know them by heart) of the captain, first officer, leading stewardess etc.

SINGAPORE AIRLINES review :   6 September 2007  -  Terry Stokes   (Australia)

Traveller Satisfaction Score

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Cabin flown

5.0

Economy

 
SYD-SIN-AMS and return. I returned to flying with SA after trying a few of the others and must say that they are without comparison for economy flying. Food, entertainment, comfort, and service were all what you would expect. The advantage of being able to check-in online helps save time otherwise spent waiting at the airport.

SINGAPORE AIRLINES review :   5 September 2007  -  D Simcock   (Australia)

Traveller Satisfaction Score

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Cabin flown

5.0

Economy

 
LHR-SIN-BNE in Economy. Singapore Airlines offer tremendous value for money on this route to Australia. The flight from London to Singapore was made by the amazingly friendly and attentive cabin crew who kept our daughter very well entertained and stocked with toys. The leg from Singapore to Brisbane was much the same except that the planes used on this leg seem to be old and tired looking in comparison to other airlines I have used. Also, due to flying with young children the seats at the front of economy do not have any windows, so you feel a little claustraphobic for a 8hr flight. Overall, a pleasant experience and would use again when they obtain the new fleet of planes for the Australasian routes.

SINGAPORE AIRLINES review :   5 September 2007  -  P Karunaratne   (Australia)

Traveller Satisfaction Score

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Cabin flown

5.0

Business

 
Recently flew Colombo - Singapore - Melbourne, and it was a great experience. The flight from CMB to SIN was on a 777-200, the groung service, as always with SQ, was excellent. The prioritized check in was well organized at CMB, and I was through immigration and near the gate in less than 12 minutes. The service onboard was perfect, and Kris World, is not as good as ICE, but the service by the crew makes up for all of it. The flight from SIN-MEL was on a 747, and the service was again faultless, and every request was greeted with a smile by the FAs.

SINGAPORE AIRLINES review :   5 September 2007  -  Steve Leung   (Hong Kong)

Traveller Satisfaction Score

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Cabin flown

3.0

First

 
SIN-HKG route. Ground services were poorly managed. My ticket needed to be changed and it takes 45 mins at First Class check-in. On-board service was excellent. Great dishes were served on board. When I landed at Hong Kong airport, my bag was like 10 mins late (coming with Economy class) and even it was tagged with First Class priority.

SINGAPORE AIRLINES review :   5 September 2007  -  J Lynde   (USA)

Traveller Satisfaction Score

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Cabin flown

5.0

Business

 
JFK to Singapore via frankfurt, business class. Impeccable service throughout. Space bed quite comfortable with some adjustment. Smooth, quiet. It is very easy to see why this airline wins all the awards.

SINGAPORE AIRLINES review :   29 August 2007  -  Louise Davis   (UK)

Traveller Satisfaction Score

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Cabin flown

5.0

Economy

 
LHR-SIN and return. Economy Class. Service was excellent, the cabin crew worked tirelessly, endless trays of soft drinks and water. Very pleasant attitude. Both flights full but the service didn't suffer. The child meal we had was not great but no-one expects michelin standard catering.

SINGAPORE AIRLINES review : 27 August 2007 by  Trish Hudson   (UK)

Traveller Satisfaction Score

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Cabin flown

5.0

Economy

 
Have used 6 times in last 3 weeks as four of us holidayed in Singapore, Bali and Penang. Husband diabetic so special diet, all food excellent. Cabin crew helpful and pleasant at all times. Would recommend to anyone.

SINGAPORE AIRLINES review :   27 August 2007  -  J Fox   (Ireland)

Traveller Satisfaction Score

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Cabin flown

5.0

Economy

 
LHR-SYD via Singapore return. Although I was in economy you feel as if you are in first class with the cabin service, food, friendliness and IFE. All drinks including alcohol are complementary whenever you want. No request is not too big nor too small for them. If you are flying to any destination serve by this airline especially Australia from Europe just take this advice fly Singapore Airlines and you won't be disappointed. Their whole attitude is courteous and exemplary from the word go.

SINGAPORE AIRLINES review :   20 August 2007  -  P Karunaratne   (Australia)

Traveller Satisfaction Score

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Cabin flown

5.0

Business

 
MEL to CMB Business Class, and the five star rating is thoroughly deserved. 747 from Melbourne to Singapore was a bit outdated, but crew made up for it with the service. Absolutely immaculate service, and every request was met with a smile and attended to immediately. The food was above average. SIN- CMB was again faultless! Far better service on SIN-CMB sector than Emirates.

SINGAPORE AIRLINES review :   20 August 2007  -  D Rein   (Germany)

Traveller Satisfaction Score

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Cabin flown

5.0

Economy

 
FRA-SIN-JKT flown in economy. FRA-SIN leg on new 777ER. Pre ordered special meal was really tasty and available on all legs. Service friendly and professional. SIN to JKT in premium economy. My bags don't make the short transfer in SIN, but was offered some money and they delivered it late at night to my hotel. Next day also got a call from SIA to make sure everything went alright! I would strictly recommend SIA - in economy the best option in the sky at the moment.

SINGAPORE AIRLINES review :   18 August 2007  -  D Harley

Traveller Satisfaction Score

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Cabin flown

5.0

n/a

n/a

Business

 
London-Singapore-Sydney & return. Business Class. Check in very Quick. Heathrow lounge was good. Singapore lounge busy and not as relaxing. Sydney lounge okay. Service onboard perfect. All meals excellent apart from a sad attempt at omelette/scrambled egg on the LHR-SIN leg. Re previous negative comments about the seats in business class, these were the old ones on a 747. Yes the controls are somewhat confusing at first and they don't go completely flat. I am 6'3 and managed to sleep OK once I had found the ideal position. Would definitely use Singapore airlines again.

SINGAPORE AIRLINES review :   10 August 2007  -  Roger Thompson

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

n/a

n/a

n/a

 
Manchester-Singapore-Auckland return. Every aspect of these four flights was professional. The food was the best we have had on any airline. What was impressive was hard work and courtesy of every single member of cabin staff. Although we are occasional rather than regular travellers, we would always fly with Singapore Airlines if possible.

SINGAPORE AIRLINES review :   07 August 2007  -  Ramón Fretz

Traveller Satisfaction Score

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Cabin flown

5.0

n/a

n/a

n/a

 
ZRH-SIN-PVG. Impressive service ZRH-SIN in the new Business Class of 777. Cabin, comfort and service difficult to be topped. Food excellent, so was IFE. SIN to PVG onboard regular 777. Cabin and comfort ok, service excellent. Same experience on the way back to SIN. SIN to ZRH just confirmed excellent impression of this airline. SQ flight attendants know how to cater for the needs of the passenger. Attentive, smooth and always present.

SINGAPORE AIRLINES review :   07 August 2007  -  J Busby

Traveller Satisfaction Score

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Cabin flown

5.0

n/a

n/a

n/a

 
SYD-SIN-IST via Dubai then LHR-SIN-SYD in Raffles Class. I wasn't enamoured with the seat from SIN- IST. Not up to modern business class standard. On an overnight flight with a stop it did not allow much sleep. The SIN lounge seems old, tired and very 'busy'. Other lounges also seemed cramped - not really havens from a bustling world. However cabin staff were attentive, pleasant and efficient, without being intrusive. In addition, the meals, refreshments and in-flight entertainment were excellent. All flights left and arrived on schedule. I (mostly) arrived rested, refreshed and generally feeling great.

SINGAPORE AIRLINES review :   02 August 2007  -  Brett Watson

Traveller Satisfaction Score

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Cabin flown

4.0

n/a

n/a

n/a

 
MNL-SIN-MEL economy. Same aircraft (777-200) for both legs. FA's friendly and efficient. Meals served quickly and efficiently. Additional requests met with a smile and attended to quickly. Food reasonable and plenty of beverages supplied (some things at request). A little disappointed that the full KrisWorld system not available on this flight. 777 more spacious than the 747 and easy to have a reasonable rest.

SINGAPORE AIRLINES review :   29 July 2007  -  Colin Ip

Traveller Satisfaction Score

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Cabin flown

5.0

n/a

n/a

n/a

 
You often read about how great an airline is for its business lounges, IFE, food, seats, business class etc. How about how the cabin staff look after passengers with infants and children? Over the past 9 months since our son was born, we have flown with him to HK, Brisbane and Manchester twice and it never ceases to amaze my wife and I how good SQ's cabin crew are with babies, toddlers and children. Go into the galley and you will see lists with babies names and their seating locations marked with food arrangements, time of feeding etc.. On their rounds they will chat to the kids, take the toddlers for a stroll around the aisle, our infant son was passed from one stewardess to another to another, he loved every moment of it. There was a mother travelling with two toddlers and a baby sitting next to us, what is a difficult journey was made a lot easier by the SQ's cabin staff taking turns to look after one of the kids as the mother attended to the other. I once dreaded flying with children sitting close by, but now being a father who wants his child to travel at an early age, the fear of screaming kids on long hauls is considerable tempered when flying with cabin staff who can handle kids with deft touches.

SINGAPORE AIRLINES review :   23 July 2007  -  C Saunders-Tack

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

n/a

n/a

n/a

 
Christchurch to Singapore - Business Class - Travelling with 18 month old child. Travelling in Business class we did expect better service than economy. The staff couldn't do enough for my daughter. They seemed rather disappointed that she actually slept for half the daytime flight and didn't want to eat her meal. The childs food tray was rather overloaded with sweets and chocolate, so it was a good job she didn't want to eat it (parents may want to remove a few items before the child gets to see the tray) extra fruit was offered by the staff. I was travelling with a friend who was in Economy, when the staff realized this they brought her up to business. There were no problems with my daughter walking around the plane and staff made excuses just to come up and play with her or take her off for a tour of the plane.

SINGAPORE AIRLINES review :   19 July 2007  -  W Sillick

Traveller Satisfaction Score

Would you recommend this airline?

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Cabin flown

5.0

n/a

n/a

Economy Class

 
SYD - CDG return Economy. The new 777 300 ER is nicely decorated and feels more spacious, though I suspect the only real difference is a shade more seat width over the 747-400. One item that stood out was the crew on the SIN-CDG leg (and return) were very different from the SYD- SIN leg (and return). Singapore seem out to impress their passengers travelling to and from Paris as the cabin crew appeared to be a more experienced (and would one say less jaded?) than on the SIN-SYD service. The new IFE is terrific and is available immediately for passengers as they take their seats. This was very much appreciated on departure from Paris when a missed ATC slot resulted in a on-hour delay at the gate. These delays are normally very annoying as adding an hour to the sitting time of a 13 hour flight is not what one wants. As it was, I watched a couple of half hour comedy TV shows and hardly noticed the time. Good stuff! A good IFE can make or break the customer experience for those of us who have to sit up and SIA have a really good product. Food was good and interesting. Toilets cleaned during the flight, Hot towels before meals are great, crew availability between meal services is excellent.

SINGAPORE AIRLINES review :   12 July 2007  -  Bruno Serrien

Traveller Satisfaction Score

Would you recommend this airline?

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Cabin flown

3.0

n/a

n/a

First Class

 
SIN-IST F Class) via Dubai (1 stop) B-777-300. SQ offers their old first class seats (no first class suites, no lie flat skybeds) which do not reach the comfort of their business class sky suites. This product is not anymore up to date and does not reflect what we expect on a long haul from a five star airline as SQ. The meal was not complete (caterer did not deliver all items). The crew did their utmost to please and help, but not a first class experience worthy of SQ.

SINGAPORE AIRLINES review :   11 July 2007  -  Aaron Spicker

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

n/a

n/a

n/a

 
DXB to Sin in First. Check in is chaotic with no one really knowing what to do. Star Alliance Firsts Class Lounge is a joke with only 16 seats available and inadequate offering of food but ok selection of drinks. You can use the Mahabar Lounge as well which is better. Flight on a 777 with old First seats. But very comfortable. Pre takeoff drinks, nice Salvatore ferragamo amenity kit. Cabin Crew beyond perfect. Food not as good as hoped but still better as on US carriers in First. The seat itself is still very comfortable.

SINGAPORE AIRLINES review :   19 June 2007  -  J Allen

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

n/a

n/a

n/a

 
Raffles Class LHR-SIN-SYD return. Everything worked from check-in through luggage to lounges and entertainment. All four flights were on time, staff friendly and helpful and could have done no more to make our trip comfortable. The seats are a bit odd, but we did get a good amount of sleep despite the slight slope. Definitely go for seats in row 11 to get the most space, though you are close to the toilets there, but with only 24 people, it's really not a problem apart from the occasional nasty smell. Even the food was surprisingly good.

SINGAPORE AIRLINES review :   14 June2007  -  A Knittel

Traveller Satisfaction Score

Would you recommend this airline?

Was it value for money?

Cabin flown

5.0

n/a

n/a

n/a

 
FRA-JFK-FRA Y-Class. Both flights on older 747-400 that look a bit tired but still better than some other airline's planes less old. Service was absolutely superb on both sectors. Y- class completely full on both sectors but the FA's were very efficient and professional.As a reviewer earlier noted it seems they use some kind of specific manual to deal with situations- so at times they feel a bit "robotic".However, every request I had was met quickly and with a smile.The catering was very good tasty fish and a full snack before landing at JFK.On the return flight time was only about 6hrs 50min but they still managed to serve full dinner and a good continental breakfast before landing. It is claimed that seat pitch is 32 inches- it felt more like 30 to me. Even though IFE is the earlier version you still have a great choice of movies and music and even up to date news. I am an United Executive Premier Member (Star Alliance Gold status) however they did not have any lounge facilities available at JFK for Star Alliance Status members. There was some confusion about that when I checked in, but in the end the choice was no lounge at all or ride to Terminal 1 (SQ uses Terminal 4) to the SWISS lounge and maybe missing my flight in the process. Not a good solution and I wrote to SQ about it-but no answer yet. All in all SQ is definitely one of the top airlines in the world but they still have some areas of improvement. Lately I have been flying on Qatar Airways a lot and their very "international" flair with a top notch product in both Y and C class is in my opinion a bit better (in C class a lot better) and more "fresh". Unfortunately, they do not have the route network of SQ. All told flying SQ transatlantic is still an experience much, much better than the competition.

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