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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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Singapore Airlines Customer review :  7 December 2013 by A Fox    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN-PER return. First leg fantastic, upstairs economy on the A380, flight half full with plenty of room stretch out, flight attendants friendly attentive, very enjoyable. Both legs to and from Perth comfortable enough but nothing to rave about. Return from Singapore was terrible. Boarding call for flight was a late and all classes, families with children, etc. we're called within in minutes apart, total chaos ensued. First class, business and economy all cramming in a rush to get on, felt like budget airline experience. Flight was full with no room to move, attendants stretched to handle the demands of anxious late night passengers, lots of small children, it's a thin line between a good and a bad flight in economy when full. Still the better economy airline for long haul.



Singapore Airlines Customer review :  7 December 2013 by A Difiori    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SQ318 (SIN-LHR), Suite 3A. I had the fortune to fly in one of the suites on my return trip. The service in this class is what you would expect, private entrance at the airport with the added bonus of a separate security channel. I was taken to the SilverKris lounge and upgraded from the 1st class lounge to the private room. This was a great experience, especially having a cook to order breakfast service and a nice sized dinning room. The boarding service itself with a private walkway to the suites was very speedy and as soon as I arrived at the plane door you are taken to your suite by a steward. Seated and then given a guided tour of all the facilities and features. The service itself was amazing if not a little over attentive but being served my the most senior stewards, you would expect this. The food was good, although some items were a little overcooked. I would recommend this but only if you have about 10k to spend without missing it. The suite itself it very comfortable and when the bed is made it was large enough for me to lay out fully, even being 6ft2.



Singapore Airlines Customer review :  6 December 2013 by L Michael    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown SQ for a long time, but in the past couple of years I was disappointed to notice the decline in service. I fly between JFK and Singapore a lot and they have not changed the menu on the route in a while. The seats were also cramped and the legroom was awful. I'm 6 feet and my legs were pressed against the seat in from of me. The foot rest doesn't help at all if you are above 5'8". Boarding is usually pushed back to about 10 minutes before the scheduled departure and the boarding staff in SIN didn't seem to care much. overall the service is now a far cry from what it used to be and I now refuse to fly with them.



Singapore Airlines Customer review :  6 December 2013 by Jan Cafferty    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Singapore-Sydney/Melbourne-Singapore-LHR. Check in staff polite and efficient, cabin crew attentive but not over bearing, food as good as you can get when flying, drinks readily available and plentiful and seat that comfortable I slept the majority of each flight. All in all a very pleasant experience, I always fly Singapore Airlines when flying to Australia.



Singapore Airlines Customer review :  6 December 2013 by Xiao Steve    (Japan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-HND the end of November with Boeing 777-300 (non-ER). The plane is amongst Singapore Airlines' oldest fleets, but everything was just comfortable as aircraft's are clean, cabin attendants are helpful, polite, overall service was great. Two thumbs up for SQ as always.



Singapore Airlines Customer review :  4 December 2013 by K Le Quang    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Perfect airline to me! Every time I had to fly in a long-haul flight, I chose SQ because of its high quality service. It never let me down. The flight from Auckland to Changi SIN was as excellent as usual. Food was great and plenty. The staffs also recommended me to try Singapore Sling and it was great. Whenever I woke up during the night, I always saw the crew's smiles. The transfer at Changi Airport was very good too!



Singapore Airlines Customer review :  2 December 2013 by B Vincent    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew PER-SIN on a 777 and SIN-SUB on A330 last month. Good points: punctual, comfortable seats, great food, great IFE (when you get the chance to use it). Bad points: On these aircraft types at least, Singapore Airlines aircraft don't have individual air vents and it can become incredibly stuffy, especially on the 777 where the cabin temperature was too hot - not the first time I have had this problem. Also the Surabaya flight was about 2hrs 15min, which should have been enough to take in a 90 minute movie; but they didn't turn on Krisworld until about 30 minutes after pushback, then 70 min later they collected the headsets and said they would be turning it off. In fact Krisworld kept running for another 30 minutes and was only turned off 15 minutes before landing. Had I known this I could have continued to watch the movie with subtitles - I think this was very poorly managed. Why can't they have IFE throughout the flight? - Qantas manages it.



Singapore Airlines Customer review :  2 December 2013 by Frank Gan    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Singapore to Osaka and back in November 2013. Must say that this has to be the best flight I have taken, from boarding to the service and the meal as well as the inflight entertainment. It was an experience that is worth the premium.



Singapore Airlines Customer review :  29 November 2013 by Kathryn Rudland    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow - Singapore - Perth, 31/10/13.Perth - Singapore - Heathrow, 18/11/13. The cabin crew made a long flight a pleasure, they couldn't do enough - always smiling, nothing was too much trouble. I will recommend and certainly fly with them again.



Singapore Airlines Customer review :  27 November 2013 by R Fitra    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-HKG-SIN. Check in at both airports were fast and efficient. The planes on both legs were the Boeing 777-200. The IFE on the plane is in serious need of upgrading. Watching movie was a struggle as the screen resolution is very low. Furthermore, it can only be used after the plane took off and before it landed. This is in contrast to some Middle Eastern airlines where the IFE can be used right after stepping in to and before getting off the plane. The cabin crews were polite especially the one on the return leg. She was very helpful and full of smile. The special foods that I requested were available on both leg and tasted ok.



Singapore Airlines Customer review :  27 November 2013 by D Duggins    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew out of Heathrow on 20th November, flight 317 to Australia (via Singapore), the onward flight departed Singapore on 21st November, flight number 217 to Melbourne. Quite simply the best airline we've flown with. All staff immaculately dressed and turned out. Customer service was second to none. All other airlines should aspire to be like this. British Airways take note you need to up your game.



Singapore Airlines Customer review :  25 November 2013 by D Kusiak    (Sweden)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from CPH-SIN-AKL on 777-200 and return AKL-SIN-LHR on 777-200/777-300. Perfect service. Amazing staff on board. Great quality of food. A lot of space in Business Class. Comfortable seats especially on new Business Class on 777-200ER and 777-300ER.



Singapore Airlines Customer review :  22 November 2013 by Dan Poh    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Singapore to Los Angeles (SQ11/SQ12). Being a krisflyer member, I never regret taking a Singapore Airlines flight. It has truly made my flight comfortable. Food was excellent, customer service was good and so were the seats.



Singapore Airlines Customer review :  21 November 2013 by Franz Koepernik    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've been flying SQ now for more than 30 years (Business and Y-Cl/Longhaul and shorthaul) and have never experienced any problems with this airline: Last Flight: MUC-MAN return: at both airports no queues at check-in, organised boarding, friendly and helpful crews, even on this short route choice of different snacks and additional drink rounds and full IFE. Prices below Easyjet fares on this route! Flights on time or ahead of schedule! There are only 2 small negative points for this route: quite early departure from MUC (06.10 am) and since some time you are not any more allowed to earn LH Miles on this route despite SQ is a STAR Alliance member.



Singapore Airlines Customer review :  21 November 2013 by E Saunders    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What a refreshing experience. We travelled to Singapore, less expensive than alternatives and better value for money. Our flight was on time, the plane clean, modern and well presented. The staff delightful on both outbound and Inbound journeys, impeccably presented and with a welcoming smile. They were attentive and went about the cabin helping passengers with a smile and minimum fuss. Unlike other airlines we had a printed menu, the food was excellent, served very nicely, proper cutlery too. Ample choice of entertainment, if you can't make a choice from all offered you're not trying. Very nice 'wake up' gradual using staged lighting, relaxing music playing for landing. Could not fault this airline will be looking to book with Singapore Airlines again.



Singapore Airlines Customer review :  21 November 2013 by P Hillier    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-SYD. Flight not full, so plenty of room on board. Refurbished 777 was comfortable and in-flight entertainment good, without being spectacular. As usual, service was excellent - cheerful, attentive, polite - everything you come to expect from SQ! Very satisfied and will continue to use this airline.





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