SINGAPORE AIRLINES   Passenger Reviews and Customer Trip Reports

SINGAPORE AIRLINES review :  25 May 2009 : by S Lekwanitchakul   (Thailand)

Bangkok-Singapore-Istanbul. There was a big difference between the Bangkok-Singapore sector and the Singapore-Dubai-Istanbul sector. Singapore-Dubai-Istanbul sector was great. The main meal was a full meal (but no dessert) and there was also a range of aperitifs, including liqueurs - very classy. Throughout the night, there were snacks and chocolates, and drinks came round often. A choice of three wines - 1 red, 2 whites, was a luxury. Overall a high standard of service. There were too few staff, as a result the meal took forever to come. And seating was quite tight and cramped.

SINGAPORE AIRLINES review :  18 May 2009 : by C Barkei   (China)

Shanghai-Singapore-Jakarta and return in economy was a real pleasure. With a 17 month old baby the crew could not have been more helpful. One small detail shows the care the crew show: during a drink service our baby woke up in a bassinet - and I asked whether the crew could therefore remove it. I assumed they would say yes and remove it after they had finished the drink service - but they called the senior steward, he took over the drink service there and then and the lady dismantled the bassinet in a trice. Really a cut above the rest and with a grace and poise I have seldom encountered before.

SINGAPORE AIRLINES review :  15 May 2009 : by G Laurence   (Australia)

SYD-SIN-PEK return. First sector A380 in J class - excellent service and seats are huge! It was disappointing to then transfer to a worn out, old B777-200 to PEK. These planes are really in need of a refit. Seats recline only a little way and are uncomfortable. Service was no way as good as SYD-SIN sector. Meal choice was supper or breakfast (not both) - which is not good enough when you are paying high business fares.

SINGAPORE AIRLINES review :  12 May 2009 : by Roberto Ligot   (Saudi Arabia)

RUH-SIN-MNL-SIN-RUH.. I was satisfied of the service of FA's and prompt service on the ground. Not included in the route is the one hour stop over in Dubai for FA shift and loading of the food. During the flight FA's were busy attending to the passengers - flight was full during my flight - and the plane clean and very orderly. Food great and of course who would forget the Singapore Sling readily available in all flights. Upon arriving the destination, announcement of gates for connecting flights were flashed in the individual LCD's which makes the passenger aware where to proceed. Baggage handling was excellent, upon reaching the carousel, you do not have to wait for hours for your checked-in baggage to appear in the carousel. It was my first time to take an SQ flight and I agree that this airline is a 5 Star airline.

SINGAPORE AIRLINES review :  11 May 2009 : by Goh Kang   (Singapore)

BCN-SIN Economy Class. After taking off from Barcelona, was served a turkey sandwich as a snack. After landing in Milan, had to stay on the aircraft for 1 hour while they cleaned the aircraft, a change of crew and boarded more passengers. After departing from Milan, Lunch was served. Personal seat-back TV screen with a huge range of on-demand Movies and TV programs. Also, every 25 minutes or so, FAs would go around with a tray of juices or water, and once in a while Tiger beer would be offered. FAs were very efficient and courteous. My only complaint, the female FAs put on too much make-up, as its company policy. I think its time to change this policy. Times have changed.

SINGAPORE AIRLINES review :  11 May 2009 : by Joerg Boese   (Germany)

FRA-JFK-FRA Business Class. Lounges ok. Both flights did not have the business class seats Singapore advertises, but rather old and plushy seats, which have seen quite a few years. Seat entertainment system had a great selection, but handling of the system was not too user friendly. Food a big disappointment on both flights. Service was excellent on the FRA-JFK flight and average on the flight back. I was more than a little disappointed. I have had worse flights, but also better ones. I will fly Singapore again if it fits my schedules, but I will not go out of the way to use them.

SINGAPORE AIRLINES review :  7 May 2009 : by S Weller   (New Zealand)

SIN-JNB Business Class. Terminal 3 Silver Kris Lounge state of the art. Plentiful supply of hot food and beverages and great showers. Just a shame this flight leaves from terminal 2! Can use Term 2 Krisflyer Lounge but this is in major need of a revamp along with the whole Term 2 building. Major difference with SIA new business and old business classes. The 777 200 Business Class is very different and this was almost a shock after the 777-300 ER. Late boarding due to Business Class AVOD needing repair so we boarded after Economy. Due to early morning departure (2am) only food on offer was a sandwich. AVOD in old business class is no longer up to standard and was slow to load (maybe due to pre-takeoff problems). Excellent cabin staff who seem to have permanent smiles even though things don't go so well. Good flight if you want to sleep. This particular flight is not value for money.

SINGAPORE AIRLINES review :  7 May 2009 : by Stefan Drenkelfuss   (Germany)

FRA-SIN and return in Y-Class in a 777-300er. On the first leg the aircraft was very empty, only 100 on board, 80 in economy, so nearly everybody had its own row. Food on both legs very good, Flight attendants served the rows very often with water, orange juice and food apart from the main meals. Very helpful staff at the airport and in the reservations office, for I had made a mistake on the booking and although the purchased ticket was issued under the condition of being non-changeable, the staff from the ticket office helped me to get the flight which I originally intended to. IFE also very good.

SINGAPORE AIRLINES review :  6 May 2009 : by S Weller   (New Zealand)

AKL-SIN b777 300-ER Business. Air NZ Lounge great start to the trip. Fast and efficient boarding. Business cabin looks a little cramped due to the new business class design but when you sit in the seat you are well and truly in your own sanctuary. Helpful staff after checking in online for window seat turned out my seat had no window so opted to change. Only 6 pax in entire cabin so no problems there. Excellent cabin staff throughout the flight and very helpful. I highly recommend the satay accompanied with several Singapore Slings then relax with a movie on the flawless AVOD. I found the seat comfortable both sitting and sleeping even though you are on a weird angle. One dissapointment was the food. No first choice even with only 6 pax! The food was almost the same as economy just better presented. All round an excellent flight and great new business class.

SINGAPORE AIRLINES review :  6 May 2009 : by Patricia Reis   (Luxembourg)

Frankfurt-Singapore B777-300ER, vegan meals, excellent service, very kind crew. Singapore- Frankfurt B747-400, the best service I ever get, crew smiling 12 hours. In the end of the flight thanked the crew for the great service provided - in reply to my compliments I receive a bag with some souvenirs from the cabin crew.

SINGAPORE AIRLINES review :  30 April 2009 : by G Cassie   (Canada)

Singapore to Seoul business class on a night flight and was sorely disappointed. The staff bungled all sorts of meal and drink orders - they were exceptionally gracious but seemed to be bustling and needlessly busy in the aisles. The food was mediocre. In fact, the American breakfast was so revolting I had them remove it from my tray. The seats - and I'm not exaggerating - were the worst business class seats I've sat in. They reclined in a Z pattern. It was exquisitely painful to try and sleep in any position whatsoever. No sleep amenities were provided except for slippers. I had to ask multiple times for a mask and there were no earplugs available. They spent the first half hour taking drink orders (on a flight that left at midnight) when half the passengers wanted to sleep. Why not have a sleep package on every seat at take-off? I found this omission inexcusable. I arrived in Seoul disappointed and sore from the seats. On a previous leg I'd taken Asiana and found them to exceed expectations. Singapore may have some flight segments down pat, but this one was a bomb.

SINGAPORE AIRLINES review :  30 April 2009 : by A Ramsay   (Australia)

10 sectors in 14 days with Singapore Airlines, mostly on B777's, Cannot fault service one of them. Capped off with great final leg home on A340-300 SIN-BNE in new business class.

SINGAPORE AIRLINES review :  24 April 2009 : by Stuart Davies   (Australia)

Mel-Sin-Pek was a disappointment, after all the advertising for the A380 and new business class products, my family an I had 3 out of 4 flights on older 777-300 on what can only be described as domestic business class seats for 13 hours in the air. Service and food was at its normal high standard, however the down grade to their older aircraft makes the package over priced. Out of Melbourne depending on the flight you can go from laying flat, to sitting nearly upright all flight.

SINGAPORE AIRLINES review :  22 April 2009 : by A Briggs   (UK)

SIN-LHR. Completely full A380. Flight perfectly okay, did not feel as crowded as it evidently was or the 747 would have felt. Attendants up to the reassuringly high standard. But the 'Asian vegetarian - Indian' meal option was inedible and irredeemably awful. No-one should ever be tempted to order it. Given that you can packet a good curry for S$4 in Singapore, this was really disappointing.

SINGAPORE AIRLINES review :  19 April 2009 : by P Anda   (Australia)

MEL-SIN-PEN return. A consistently pleasant airline to fly with; crew worked hard and made a big effort to keep a number of difficult people happy (how do they do it?). Crew look immaculate and attentive and work very hard to provide a consistent product; it's something that many other airlines could strive to achieve.