Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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We flew from Perth to Singapore on a 5.5 hour flight. Plenty of movies and shows to choose from. Cabin Crew very helpful and they came around every 5 minutes. Seats were spacious. We really enjoyed our flight.

DPS-SIN. Slightly late departure and late arrival into Changi. A surprisingly disappointing flight compared to the outbound one we took a week earlier. Crew seemed completely disorganized and flummoxed when it came to the meal service. It was interminably slow and we didn't get served until 35 mins before landing. And they ran out of any meal choice by then. A senior stewardess serving in our aisle was visibly annoyed with a new crew member working ahead of her, correcting her on how she opened a beer can and balanced a tray. No passenger needs to see or hear that. On a popular route with cheaper high quality airlines like Qatar, or even KLM, its starting to get harder to justify the extra in the fare for very ordinary service like this.

I fly SIA at least once a year, if not twice a year from London to Kuala Lumpur via Singapore. I choose to fly SIA because of the good service and the equally good cleanliness. They always have staff at hand who come around with water and juices every 2 hours or so, and you can always ask for tea or coffee should you require a hot drink. You can ask for additional nuts, crisps etc should you get peckish its all available. If you book directly online with SIA you can choose your seat and if you have any special dietary requirements you can get those ordered too. As a veggie, I tend to ask for either oriental or Asian veggie option and it has always been pretty good. Staff will come and check once everyone has boarded that you have asked for the special meal and they have a sticker which they mark your seat with that they know. Boarding is done in a civilised manner, you board according to row numbers and they do prevent "jumpers" from trying it on. The entertainment is pretty decent, selection of different films. More than often you do get some the newer releases. I have noticed that every so often staff do ensure that they the toilets are cleaned, so if you are fussy like me, keep an eye out and go right after they have cleaned it.

Economy class from Guangzhou to Auckland via Singapore. Check in was simple and fast because of the online check in. No long queues at the airport. A330 Flight from GZ to Singapore was at 1.30 am in the morning was spotless and the crew were great. 777-300 to Auckland also very new and clean. The service was effortless with many drink runs and lots of snacks for the 10 hour trip to AKL. The inflight entertainment was very good with all the latest releases. 777 from AKL to Singapore and then another spotless A330 to GZ on the return. Overall a fabulous experience which would take a lot of beating from other airlines.

Not a bad airline to go with overall. Bit tight with any alcohol you may desire. Flew with them from LHR to BKK. The A380 is not comfortable at all. I am 6'4 and the seats are tight together. Flight service ok considering how many onboard. Flight up to BKK on 777 was much better. Bigger seats with much more recline. Would however not fly this route again to BKK as its too long - pay the extra and fly direct.

Have been flying very frequently with SQ for over 7 years now, I am a PPS member on their loyalty program and up to recently was a fan. However, I am sad to say there has been a recent discernible drop in the standard I have become accustomed to. Of the last 5 flights I have taken there have been issues with every one. My last flight from Shanghai to Singapore was really unacceptable in level of service. When I noticed the in flight entertainment system was not functioning I pointed it out to the cabin attendant, who suggested I change seats. When I pointed out that the flight was actually full, I rewarded with a shrug of the shoulders and a look that said "tough luck". When I further suggested they try and fix it, I was told that it has been not functioning for a number of days now and that they had not been able to fix it. On the same flight, we had a food cart whose hand brake failed and required staff to hang on to it to stop it rolling down the aisle, a toilet leaking, the wrong in flight magazine from 3 months previous, the passenger beside me asking for soda water 3 times before he was handed cold tea. Overall a very poor level of service for what is an above average fare.

SIN-DPS. Efficient, early boarding and on time push back. Friendly cabin crew, all smiles. 777 was in pretty good nick, very clean and with AVOD entertainment. Apart from that, service was a little slow due to turbulence early on but pleasant enough once it got going. No menus on the flight like on our long haul flight from JFK. Food was decent with wine, but choices none too memorable. Cold, stale bread rolls a surprise from SIA. Arrived a few minutes late but all in all a good trip over.

BNE-SIN-CPT return economy. Service was great, as was the food. Inflight entertainment in seat was excellent as well. Comfy seats, plenty of leg room and storage on all flights. amenity's clean. FA's very attentive and helpful. 1.5 hour stop in Johannesburg to let passengers off there before continuing to Cape Town was marred by not being allowed off the plane, but this is a customs issue and I've since discovered that all flights to Cape Town that go via Johannesburg are required to keep ongoing passengers on board regardless of carrier. In all an excellent experience and value for money, I could recommend few others better.

SIA used to be a brilliant airline with customer servive second to none, had high expectations for my flight Singapore to UK, but flight attendants hardly noticed that you were there; never mind a friendly smile, there was virtually no interaction.

HKG-SIN-LHR-SIN-HKG. Hong Kong to Singapore - the programmes provided are limited. However, boarded A380-800 to London Heathrow. The plane was almost empty and I slept on three seats which was wonderful! However, on the return to Hong Kong, the seats were packed. Still, the cabin service was brilliant and I enjoyed my trip.

Flown SIN-PVG in Business Class. This was, as usual, excellent. Crew very attentive. The meal, the service, the entertainment system, the seat (bed) - all something to make a passenger feel at home and make travelling a pleasure.

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