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Singapore Airlines reviews, SIA reviews, Singapore Airlines passenger reviews, SQ review, SIA customer review


SINGAPORE AIRLINES   Passenger Reviews

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5-Star Airlines          Quality Approved Airlines



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Rating from 1.0 [very poor] to 5.0 [excellent]




SINGAPORE AIRLINES review :  5 February 2008 by Kaushal Goshalia   (Australia)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL SIN on a day flight .Check in a breeze as I had done E-check in and they have a special queue for internet check-in. I like the Singapore Sling they serve which is a premixed drink during the bar service. I am always served first because of my special meals order which can be sometimes embarrasing in front of others. SIN-BOM evening flight. They serve delicious Indian options Vegetarian and Non Vegetarian. The service of the crew is excellent and they make you feel so comfortable. BOM-SIN Night flight which was full but very smooth ride and full dinner served even at 01:00am which was done with very minimal clutter of trolleys and dim lights which gave plenty of time for passengers to rest on this short flight. SIN-MEL day flight which was excellent. I also liked the ice cream they serve as desert which a real nice touch when you are watching movies! The entertainment is the best with the AVOD on all flights. SQ would be my number 1 choice for this region.



SINGAPORE AIRLINES review :  29 January 2008 by Riccardo Lehmann   (Singapore)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-HKG-SIN flight on 777-200. Aisle seat good, food and drinks good for economy. AVOD only regional selection. Service ok, but not that charming and nice on regional flights as on longhaul flights. Overall its still worth the money, but the difference of CX is getting smaller.



SINGAPORE AIRLINES review :  29 January 2008 by Jacques Tang   (Singapore)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

SIN-PVG-SIN on a B773. Seats were of the non-lie flat type but it was more than adequate for a 5 hour day flight. The onboard service and food definitely made up for the shortcomings of the business seat. The service on the SIN-PVG sector was the best I have ever experienced onboard any flight and the return flight was of average SQ standards. Food was excellent though I was told that non-BTC food wasn't as good. IFE was AVOD and again, selection was a rather bland, but system was faultless.



SINGAPORE AIRLINES review :  27 January 2008 by Michael Schade   (Singapore)

 

Customer Trip Rating : 

3 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Colombo-Singapore Y class. Check in with Star Alliance gold card fast; lounge rather basic. Flight on time, food quality and quantity very good, IFE pathetic - tiny screen, flickering with sub standard sound quality. Rather worn 777-200 with narrow seats.



SINGAPORE AIRLINES review :  27 January 2008 by Irene Sanchez   (Singapore)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-PER-SIN on a regionally configured B772. Crews were friendly though I must say standards have slipped a little. Food was ample and tasty and inflight entertainment were above average. Overall, even though standards have slipped, SQ is still worthy of being a 5 star airline that is hard to beat in value.



SINGAPORE AIRLINES review :  24 January 2008 by Lewa Pardomuan   (Singapore)

 

Customer Trip Rating : 

4 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JKT-SIN. Flight delayed for more than an hour because of mechanical problems. Passengers were transferred to another plane. Passengers boarded Boeing 777-300 aircraft after a rather chaotic process of giving new boarding passes. Another comfortable flight despite the delay - my first experience of delay with SQ. A very tasty dinner and plenty of drinks.



SINGAPORE AIRLINES review :  21 January 2008 by J White   (Singapore)

 

Customer Trip Rating : 

4 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-SFO via HK. I make this trip every couple of months. Unlike the Incheon route, the older 747s are used when travelling via HK. For 3 out of my 5 journeys in 2007 I had problems with the IFE and had to move seats several times to find a working screen. On 1 occasion, no alternative seat was available from HK to SFO so I spent 13hrs with no entertainment! SQ is generally good, but it would be good to see planes on this route upgraded.



SINGAPORE AIRLINES review :  21 January 2008 by Keith Jenkins   (UK)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-SIN-BNE. First time with this airline and ended up with the best trip I have experienced - an absolute joy on all elements and legs. Check-in by PC in advance was simple and easy + fast efficient loading at all 3 airports. Singapore Airlines have got it right - queue jumpers are dealt with quickly! Cabin staff were attentive, nothing was too much trouble. Inflight catering above the standard of other airlines and inflight entertainment simple and easy to use. Plenty of legroom, seats of ample width for me. Loads of nice touches - hot towels, ice cream and drinks on demand. Worth spending extra to fly Singapore Airlines.



SINGAPORE AIRLINES review :  17 January 2008 by Brian Looc   (USA)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

SFO-SIN via Incheon Business class. The new seats were huge and could be passed for a First Class seat on most major airlines. IFE the best I've seen, hundreds of new movies and thousands of music. Onboard catering excellent, plentiful food and drinks. Most professional cabin service.



SINGAPORE AIRLINES review :  15 January 2008 by H Coronado   (USA)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Economy class NYC-FRA-SIN-MNL vv. NYC-SIN was in a not-so-new 747-400. Flight full. Inflight service was top notch - hot towels prior to departure, menu handed out and dinner served. Food was excellent. Flatware and dinnerware were of the new product design. Drinks offered through the flight. MNL-SIN in 777-300. Flight full too, it being the Christmas holiday, with lots of Filipinos returning home. The same service was offered - hot towels, menus and brunch served.



SINGAPORE AIRLINES review :  13 January 2008 by Robert Cooper   (UK)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Economy class FRA-SIN-FRA. Both flights using the older 744 aircraft which continues on to New York. Flights were packed in both directions which makes the long flights less pleasant as it is cramped. Aircraft clean in both directions even after a short turn around in FRA due to late arrival of the flight from New York. Despite being an old 744 aircraft it is still well maintained. Seats very comfortable although very tight width wise, legroom good for economy class. SQ still retain the small touches of air travel such as hot towels, menus and amenity kits which make a difference. Meals of high quality and plentiful food provided. The ice cream for desert goes down well. Inflight entertainment AVOD with an impressive selection of movies, tv, music and games to choose from which makes such a difference on these long flights. Crew provide a very professional and efficient service and nothing is a problem.



SINGAPORE AIRLINES review :  10 January 2008 by Frank Winter   (Singapore)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-HKG-SIN Economy Class in new B777-300ER. The video on demand system is the best I have seen. Sufficient legroom, great food, good service. SIA is using 4 different types of planes on this route so your experience might be different (although they should all use the World AVOD (Audio Video On Demand) entertainment system). I would recommend you try to book the flight that uses the new B777-300ER.



SINGAPORE AIRLINES review :  10 January 2008 by Agus Setiawan   (n/a)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

n/a

Value for Money:

n/a

Cabin Flown:

Business

Business class SYD to SIN and SIN to CGK. Checked-in at Sydney airport, fast and efficient and the new express lane at the immigration and custom is a great plus. Seating is SpaceBed on the upper deck and all seats occupied. No complaints, except that there's nothing special about the lunch served. Return flight was Airbus A380, and new seats are huge, spacious. One needs to get used to it, IFE screen is amazingly sharp and larger! The new entertainment system is a real improvement from the previous one. No complaints for the excellent and generous services on board on all flights.



SINGAPORE AIRLINES review :  10 January 2008 by T George   (UK)

 

Customer Trip Rating : 

4 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-SIN-SYD : first leg Manchester to Singapore was much more enjoyable than the Singapore - Sydney leg. MAN-SIN had excellent service and food - bright new plane and pleasant staff. SIN-SYD leg was on a 747 that looked very shabby, parts of the interior looked tired and faded. Quite contrasting experience - which was repeated on the return leg. I really don't understand why there is a much more noticable difference in service / plane comfort depending on which leg of the journey you are on?



SINGAPORE AIRLINES review :  8 January 2008 by Simon Gilmore   (New Zealand)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

A380 in Business Class from Sydney to Singapore and return. The aircraft and the service was superb. Unfortunately some of the fittings on the seat are flimsy and I broke off the cupholder accidentally which embarrassed me. The washrooms have quality taps and magnified shaving mirrors. Standard of the amenity kit has dropped, with only slippers and eye mask handed out. I departed on New Years Eve from Singapore and there was no attempt to celebrate the coming of the New Year which I found a bit strange. However a five star experience which is unlikely to be rivalled.



SINGAPORE AIRLINES review :  8 January 2008 by A Perl   (Canada)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

YVR-SIN on a 777-200 ER in a spacebed. The flight could not have been better. Food, drink, cabin service were exceptional. It does not get any better than this, at least out of YVR.



SINGAPORE AIRLINES review :  5 January 2008 by Malcolm Huang   (Singapore)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Singapore - Perth on a 777-200. The service was good. The seat pitch was great and had a good sleep. They had all the recent movies and for kids they had disney and cartoons. The cabin was spotless. It is definitely a 5 star airline.



SINGAPORE AIRLINES review :  5 January 2008 by Jacques Tang   (Singapore)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-ICN-SIN on a B773ER in economy. Very comfortable economy seats with new reclining mechanism made the trip very bearable and IFE selection, although with the new eX2 system, was a little bland in my opinion but was otherwise good and responsive. Flight attendants were up to the usual standards.



SINGAPORE AIRLINES review :  4 January 2008 by Ross Clark   (UK)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

EDI-LHR-SIN-AKL return. An almost-perfect trip, except for the cramped gate lounge at LHR. IFE is now past its best (does not offer real AVOD, unlike EK), screen too small, but this will be no doubt corrected. Other plus was a check in at AKL that took less than fifteen minutes. Will be my first choice in future, esp as NZ via LAX has little to commend it.



SINGAPORE AIRLINES review :  1 January 2008 by C Steiner   (Canada)

 

Customer Trip Rating : 

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

ICN-SFO on a B777-300ER with new business class seats - I see why they are rated a 5 star airline. The new seats in business class are your own private little suite and I found them quite comfortable. The only negative about the seats, if you are a family or couple the configuration makes it very difficult to carry on a conversation, play cards or conduct business. The food and service was amazing, the inflight staff could not do enough for you. The inflight entertainment Kris World can keep you entertained for days, with a great 15in LCD screen and stereo headphones. Overall I can find no fault with SQ, this was one of 3 flights I had with them in both economy and business class and all the flights were great. Even when I ran into a small problem they managed to resolve the issue without hesitation, this is a true sign of a quality airline.



SINGAPORE AIRLINES review :  1 January 2008 by Lewa Pardomuan   (Singapore)

 

Customer Trip Rating : 

4 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-JKT-SIN. Pleasant flights, with tasty omelette served for breakfast on the way to Jakarta, and not-too-bad pasta with beef for dinner on the way back to Singapore. The cabin was clean and crew was cheerful. Singapore Airlines is consistently good in this sector. A spacious Airbus A340, which is normally used to fly passengers directly to New York from Singapore, was used in the Jakarta - Singapore sector.




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Satisfaction Rating use scores from 1.0 [very poor] to 5.0 [excellent]



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