Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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Perth-Singapore-Perth. Outward flight on an old 777 that was in a need of an upgrade. Flight crew seemed to be mainly new at the job and did not really give confidence. When checking in at Changi for the return flight we were told there was no record of our booking despite having it in writing. Did eventually get boarding passes. Our seats were then changed when we got to the gate. On the flight the choice of food ran out before reaching us and despite the senior flight attendant trying to help my wife was left without a meal as she cannot eat the heavily spiced food available. Definately gone down in the last two years.

SYD-SIN-FCO and return. SYD-SIN was on the new A380 and the entertainment and comfort was brilliant. However, being 193cm, I did find the legroom a bit restrictive. Crew were friendly. SIN-FCO was an older (full) Boeing 777-200 with an older entertainment system, yet more legroom and more heavily padded seat and less robotic crew who were up for a chat. Upon arrival in FCO, it was necessary to be bussed to the terminal - not something I would expect from an airline like SQ. FCO-SIN same type of plane and the crew were outstanding, going out of their way to make the flight comfortable and enjoyable on this full flight. In the words of one crew member "the Rome kitchens always oversupply us with food" so the meal trays were brimming with food throughout the flight. SIN-SYD A330-300 was comfortable enough, yet crew treated it like a local flight and weren't all that present. All in all, a very enjoyable experience on this airline.

Our family of 4 flew economy round trip from Manila to Europe and vv. On the MNL-SIN-AMS segment the cabin attendants were in terms of attention and service, "average". On the FRA-SIN-MNL flights, the stewardesses were less stressed and appeared friendlier. Food offered on both directions was above average. AVOD has a wide range of choices. However it malfunctions, as experienced by passengers in front of our row on the MNL-SIN flight. One passenger kept on calling the stewardesses to complain about it and berate them for being helpless in not being able to fix it. Meanwhile, the section where we were seated kept hearing a very annoying series of beeps. The A380 on the FRA-SIN flight wasn't as comfortable as I had presumed. Being full on the upper deck, and with the not-so-wide seats, one feels cooped up. During the long intervals between meals on the two long haul flights, sandwiches, fruits, candies, water, juices are offered. A stewardess comes down the aisle with a basket of these snacks and another one brings a tray of drinks, but since the cabin is very dimly illuminated it's not easy to notice them. Overall, travel experience was good.

Two flights in Business Class, to Singapore from Melbourne and return, as part of an Air France / Singapore Air ticket to Paris and return. Both Singapore flights were terrific. FA's were extremely attentive, the food was excellent as were the wines. The A380 upper deck is quiet and the noise-cancelling headphones added to the sense of quiet. We found the seats very comfortable for sitting and sleeping and we appreciated the sense of space. We really could not ask for anything more. This was the first time my travelling companion had flown Business Class and the flights were a great introduction to luxury flight. The experience was way above the Air France Affaires experience. Thoroughly recommended.

MEL-SIN return. SQ218 night flight to Singapore sat in upper deck of A380. Cabin crew were fantastic regular drink runs throughout flight more then every hour. Small meal out of Melbourne. Able to get some sleep before being served breakfast. Return trip SQ227 also night flight. Served dinner out of Singapore with regular drink runs and breakfast before arrival into Melbourne. Found seats on bottom deck more spacious. Couldn't complain about anything from cabin crew call bell answered immediately. Both flights arrived early into destination. A380 great so quiet and so easy to get sleep on. Overall first time flying Singapore Airlines and definitely won't be my last. Couldn't complain about anything from this airline.

JFK to Frankfurt to Singapore via Airbus 380. When I had entered the airplane, the Flight Attendants and the Cabin Crew greeted us in a polite manner. Staff were attentive and helpful, especially to our one year old daughter, during our 18 and a half hour flight. The food was prepared well and was delicious. The entertainment system had a wide variety of programs and games to choose from and I was not bored at all. The seats were okay. All in all the flight was a great experience.

Sep 15 2012, we flew Singapore - Auckland on SQ281. Hassle free and easy check in. Boarding was orderly and efficient. Food was of a high standard . The stand out for us was the crew. Very professional and polite.

SAO-BCN-SAO. Excellent service onboard, attendants were attentive and kind at all times, the cabin was spacious for economy class and the meal choices very good, although both options were a bit spicy for my taste. Ground service was also very good, both in São Paulo and in Barcelona.

Flew SIN-AKL 15/9/12. Cabin Crew warm and friendly, food was excellent and generous portions given the length of the flight, cabin spotless and entertainment options were varied. Having travelled around the world utilising five different airlines, Singapore Airlines outshone the others.

SYS-SIN-ZRH (A380) returning BCN-SIN (777) - SYD (A380). I've been lucky enough to fly F or J on all my trips in last 15 yrs so was a bit weary of Y after such luxury. The crew were friendly and attentive, a senior purser did a garbage bag run as junior staff were busy and later handing out eye shades to those still awake in the dead of night. We paid for exit row seats to ZRH so had unlimited legroom and were given the same returning from BCN. The food was excellent and plentiful (always pick the S.E. Asian option especially at breakfast) and between meals the crew appeared with water juice fruit sandwiches and chocolates in Y! SIN terminal 3 is beautiful as it is functional. The SQ contract check in staff at BCN cut short their team meeting to open the check in desks 30 min ahead of usual 3 hr prior to departure time as a queue had already started to form. They had 6 desks and 2 floor assistants for one 777 flight. Professional and efficient.

Booked a pair of tickets from Shanghai to Singapore at the very last minute from SQ website when our original flight via Hong Kong on Cathay was grounded due to typhoon. I booked the flights online literally 5 hours before departure on the same day and paid a very reasonable price for a premier airline. As usual, I have come to expect excellence in service, food and entertainment. I appreciate the attention to details; bathrooms are always clean and dry, cabin smells nice and good selection of international magazines like Forbes Asia etc.

BNE-SIN-HKG-SIN-BNE. Very disappointing experience all round. Famous Singapore girls not so friendly, the guys were much nicer. Heated towels at the beginning of each flight nice, and meals were generally good. Annoying that they serve all special meals first and make everyone else wait. My first flight on A380 HKG-SIN, no good - seat/tray table filthy, one toilet not working so all economy section upper deck made to share 1 toilet - choice! Asked for tea with meal, got a coffee plonked on the tray table, when I asked again for tea, cabin crew rolled her eyes, snatched the coffee and never returned.

Travelled from KUL-SIN-DXB and return on J class. The flight departed and arrived on time on all legs. Service was excellent with attentive crews. Dining was impeccable. Seats were great for medium haul flight. Entertainment was good, could be better though. The only hiccup was they missed my bag in Singapore on arrival in KUL, but had it rushed to KL within the same day. Overall, another great flight from SQ.

JFK-KUL economy. I had to change the flight plans at the last minute and when we turned up for the new departure, there was a snafu. The ticketing and reservation were not on the same page, and the inbound flights were changed from confirmed to wait-listed. We assumed WL was standby, given that impression by ticketing but later found out that was not so. Anyway, we had trouble getting back to JFK as flights were full but I managed to put my foot down. The flight itself was OK.

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