SINGAPORE AIRLINES   Passenger Reviews and Customer Trip Reports

SINGAPORE AIRLINES review :  18 June 2009 : by Thomas Girke   (Australia)

Melbourne-Singapore-Melbourne. Boarding both flights on a 744 was on time and arrived at our destinations early. Crew went out of their way to assist passengers stow hand luggage. Hot meals served with a number of offers from the bar before and after. A snack and hot breakfast before landing. Crew were smiling, helpful and responsive.

SINGAPORE AIRLINES review :  18 June 2009 : by Alan Wan   (UK)

LHR-SIN-AKL, AKL-SIN and SIN-LHR. LHR-SIN return on the A380 and it was fabulous - IFE was available from when we boarded and you could watch films if you brought your own headphones. We managed to get a window/aisle seat on the upperdeck on the outward flight which is fantastic if there are only two in your party - storage bin by the window was very handy. SIN-AKL on a B777-300ER and return on B777-200 the only difference was the latter with older seats which only had a smaller IFE screen. FA were very good with drinks runs through out the flight and servicing the toilets to ensure they were clean and stocked. The quality of food was excellent. A fantastic experience and all for £581 each.

SINGAPORE AIRLINES review :  14 June 2009 : by Shirley Lum   (Australia)

Brisbane/Singapore/Brisbane. Very pleasant and comfortable even the midnight flight. The cabin staff are very kind, professional and helpful.

SINGAPORE AIRLINES review :  10 June 2009 : by Pieter Boone   (Netherlands)

HKG-SIN, SIN-KUL and SIN-HKG in economy. All flights on 777 and on time. I prefer the old style seating over the newer seats that slid forward when reclining. It is worth mentioning that the 777 does not have air vents and my last flight was downright uncomfortable because the cabin was way too hot. Food is excellent and crew could not be more professional. Singapore Changi is an amazing airport.

SINGAPORE AIRLINES review :  10 June 2009 : by Steve Weller   (New Zealand)

DXB-SIN 777-300 Business. Excellent check in at Dubai. Star Alliance lounge at Dubai Term 1 is tiny but well presented and good offering of beverages. Near empty business cabin but somehow all of the 8 passengers were seated together. Great inflight service throughout and superb dining. AVOD is ok, but would not rave about it. Flight arrived SIN Term 3 which made it nice and easy for connection. SIN-AKL 777 300-ER. Business Class. Seat 12A (I reckon on of the best seats in Business). The seat is in the mini cabin just behind First with excellent privacy. The new Business Class is one of the best and very private and comfortable. Term 3 Silver Kris Lounge is state of the art and very close to most departure gates. On time departure but slight delay starting up the AVOD. Once running it was superb. Dining and service top notch throughout the flight. We were treated to amazing views of Cape Reinga and the Upper North Is of NZ as we descended and it was a shame that there was no mention from the flight deck. All round probably the best flight ever.

SINGAPORE AIRLINES review :  10 June 2009 : by Andrew Tucker   (Australia)

Perth to Singapore, economy class. Cannot fault anything at all, an economy passenger treated like a first class passenger. Aircraft clean, staff happy, kind, very helpful. Plenty of legroom, got my requested seat. Flight was right on time.

SINGAPORE AIRLINES review :  8 June 2009 : by S Foster   (UK)

Brisbane-Singapore-London Heathrow Economy. SIN-LHR on new A380, very nice and comfortable, and incredibly quiet for an aircraft of its size. Excellent IFE. Owing to the sheer number of people on an A380 at maximum capacity, boarding and disembarking was painfully slow. FAs were pleasant enough but seemed to rush through service in economy, however understandable given the number of passengers. Very generous overhead luggage space. Seating is 3-4-3 configuration, I was on an aisle seat in block of 4. Seats very well designed, both the back reclines and the seat pushes forward. I'm an insomniac at the best of times so long haul flights are normally hell, but with earplugs, eye mask, reclined seat and a good firm adjustable head rest, slept for a total of 6 hours including one stint of 3 hours straight! Food on both flights was a little disappointing, I found it bland, overcooked and at times inedible. Overall, probably the best Australia-Europe flights I've had. Economy class is still economy class though!

SINGAPORE AIRLINES review :  8 June 2009 : by R Mortara   (UK)

It deserves its status as one of the best airlines in the world. Seating on the A380 and 777ER are the same and include the latest AVOD offering from Krisworld. The standard 777's do not have AVOD and whilst the screens are smaller and the handset is in the side of the seat as opposed to being in the back of the seat in front, the seats themselves were comfy for a 3.5 hr flight. Service from the crews was much as expected; speedy friendly and efficient. I heard the call bell a few times and almost without exception one of the stewardesses promptly went to assist. It was nice to see water/juice runs every hour or so and hot towels were provided before meals. Toilets were kept clean especially on the leg to Singapore but on the way back the crew seemed to take less care of them. Indeed the crew on the return were, by the end of the flight, rushing and getting slightly surly with those passengers who had not raised window blinds, given back headsets etc. My two points of criticism are, firstly the food. Good quality and quantity (although the bread rolls are poor) but of the 6 meals I had on this trip, 3 were fish (one included Perch - the sticker on the foil cover indicating the contents) and 3 were chicken. Two of the lunches were even identical. Even though these were dietry meals I would expect some more variation. Finally after a flight which lasts more than 13 hours; 13:40 on the way back for instance, why does the airline expect seat backs to be upright, blinds opened, and everything cleared more than 30 minutes before landing. The A380 is big but such a panic that long before landing is not necessary and took a little of the shine off the flights for me.

SINGAPORE AIRLINES review :  3 June 2009 : by David Wallace   (Australia)

SYD-SIN-LHR return A380. All legs of the journey excellent. Had upper deck seats, which feels more spacious than down stairs. Crew service was good as it always is with SQ.

SINGAPORE AIRLINES review :  1 June 2009 : by Louis Ong   (China)

I have been going back and forth from Singapore to Beijing at least 8 times. The flights back to Singapore offers the B777-200ERs which have smaller screens and the planes are older. However, the flights to Beijing offers the B777-300ERs - legroom on economy seats are good, snacks good too. The screen is huge, has the new KrisWorld entertainment system. Food on both flights awesome.

SINGAPORE AIRLINES review :  1 June 2009 : by J Morley   (UK)

LHR-SIN-HKG and KUL-SIN-LHR. Both London flights on A380, Singapore HKG on 777ER . The planes are great, the seats have very good space, the AVOD is on of the best. The service was below average. Toilets out of service 2 hours before landing on London Singapore leg. No alternative offered. On the return leg the section at the lower deck economy at the back was empty which was great. Most of the people intend to seat on the upper deck which is much more crowded. The upper deck window seats have extra storage space under the window. Very good product with a lot of cost cutting and robotic service.

SINGAPORE AIRLINES review :  28 May 2009 : by Duncan Whiting   (UK)

LHR-SIN-LHR on A380. On outbound leg seated in 32c which is right at the front, just behind First. Very very quiet as seated in front of the engines, although this aircraft is quiet wherever you sit. It is many years since I last flew SQ and I can see why they are a 5 star airline. Good food, good IFE and exceptional crew. They simply cannot do enough for you. Return leg I was seated at the very last aisle seat on the upper deck on a full flight, and again, crew were exceptional. Other airlines are good, but SQ are on another level.

SINGAPORE AIRLINES review :  25 May 2009 : by W Ireland   (UK)

We flew to Perth from Heathrow and back and were very pleased with the service. Everything worked perfectly and the changeover at Singapore was so easy. The airport at Singapore is so well organised and clean. A380 was a very comfortable aircraft and the crew were very attentive and pleasant. Food excellent. Toilets were kept very clean and rubbish was constantly picked up by crew. All in a good experience.

SINGAPORE AIRLINES review :  25 May 2009 : by L Lim   (Hong Kong)

SIN HKG in economy on a current 777. Nice seat, good legroom, big screen with AVOD (Krisworld), hot towels, good drinks, good quality meal. Better than Cathay Pacific on this sector by a long way - in fact Cathay has no AVOD on this sector even in business except on the one flight a day that is a 747. The only thing I can fault is that the crew were lax about keeping passengers in their seats when the seatbelt sign was lit - I saw many passengers continuously get up to go to the toilets.