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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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Singapore Airlines Customer review :  30 October 2013 by C Joel    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BKK-SIN. Flew this leg on the 772 aircraft's which are one of the oldest in SIA's fleet. What was disappointing was the poor KrisWorld in-flight entertainment system. It was really old. The display on the screens were barely visible and that the buttons on the controls were hard to press. The seats was a bit cramped on the older planes. On food, SIA met its expectations. I chose a seafood meal on the return trip, and it was certainly appetizing.



Singapore Airlines Customer review :  29 October 2013 by C Hoffmann    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-FRA on A380 upper deck emergency exit seats 71 H&K. Note these seats have no overhead storage as they are full of first aid equipment so try to get on early as you will struggle to find space. Initial start to flight was not good with a 1 hour delay and later finding out that the TV screen did not lock into place. What happened next was nothing short of amazing and should be a lesson in customer service (Emirates I hope you read this as SIA economy is better than your Business Class). Leading stewardess managed to tape the screen in place and I was able to use for the rest of the flight with juts a minor inconvenience. I was offered the chance to move but declined as my wife and I wanted the extra leg room. Service was fantastic thought out the flight which staff coming around with drinks and snacks often (we were not singled out) We were given a voucher to use on duty free which we used straight away to buy a honeymoon present. On hearing this the leading FA said she had a surprise for us and later came back with a congratulatory gift of a slice of cake and 2 glasses of Dom Perignon from First Class. This was the best experience I had on a flight regardless of class. The last four flights on SIA have been very good and consistent, it is also nice to see that the staff are allowed to let their personality shine through.



Singapore Airlines Customer review :  29 October 2013 by C Hoffmann    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SIN on B772 older aircraft with reduced entertainment selection. Seats were hard and in need of re-padding. Staff were friendly and genuine with a sense of humor. Also nice to see that they don't tell you every time that there is turbulence to sit down fasten seat belts etc once when it occurred was fine the rest of the time they assumed we listened. The last time I flew this leg the announcement was made 20 times. Good flight departed 15 min late arrived 15 min early.



Singapore Airlines Customer review :  29 October 2013 by C Hoffmann    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SIN-PER. First leg on A380 upper deck window seat. Seat was ok for a 12 hour flight storage bin between seat and window was really handy. Service very good with FA friendly and come around often which drinks and snacks. Meals offered on both legs were much better than anything I have eaten on economy in a very long time. Entertainment system worked fine with enough movies to keep you entertained for 3 days non stop. B772 on second leg was an older plane but still clean seats offered a bit more leg room but were hard as padding seemed warn out. Standard of service was again excellent. Both flights delayed FRA was by 45min due to tower and SIN by 1.5 hours due to a connecting flight being late. Latter part annoying as it got me into Perth airport when 4 planes had landed around the same time. The airport cannot cope and took me 1.5 hours to get out. (not the airlines fault).



Singapore Airlines Customer review :  26 October 2013 by H Sharp    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-SIN and return. The flight into Singapore was on the new B77W that was really state of the art. The seats were indeed more spacious as advertised. The IFE was totally top-notch with the huge screen and countless entertainment options. Food was terrific on both flights. Back to London on the A380 with the older (although still quite new) product. I sat in the small cabin at the upper deck which is really a big plus since it was way more cosy. Staff on both flights were very friendly and welcoming, as always. SIA is still my airline of choice while travelling to Asia or Australia.



Singapore Airlines Customer review :  24 October 2013 by M Davies    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SIN-KIX and FUK-SIN-MEL in Economy with MEL-SIN on A380 and all others on A330. Enjoyable flights in terms of comfort, food and entertainment, although the seats on the SIN-KIX leg was definitely a bit firmer than expected. Excellent service from cabin & ground service on all flights with the latter especially friendly & efficient at FUK. Probably the most consistently enjoyable food my wife and I have had on SIA or on any other carrier in Economy over the past 5 years or so. The entertainment system is extensive with more than enough choice for us, although the advertising can be annoying after a while. A problem I experienced with the unit on the SIN-MEL flight was overcome when a particularly helpful cabin staff member re-started my system several times and then checked with me 2 or 3 times after that to ensure there had not been any further issues. SIA continues to be our airline of choice between MEL and Asia.



Singapore Airlines Customer review :  23 October 2013 by H Punnapayak    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 978, Biz on Airbus 330. This is a short-haul flight from SIN-BKK. Comfortable seat that lay fully flat. I had a meal of chewy roasted pork. Service from FAs were nice.



Singapore Airlines Customer review :  23 October 2013 by H Punnapayak    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SIN, Old 777-300, Biz with no private TV screen and no inflight entertainment at all. Food was OK. Service OK. Seat reclined but not flat.



Singapore Airlines Customer review :  23 October 2013 by M Widjaja    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SIN-CGK on the new A330. Utilized the web check-in and the process was fast when collecting boarding pass at the counter. Flight was only half full for the outbound flight. Cabin crews were going extra mile to serve the passengers - continuously offering drinks after meal. The inbound flight was also pleasant with the same high quality standard in terms of services. Very pleasant flight.



Singapore Airlines Customer review :  23 October 2013 by H Punnapayak    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 298, CHC-SIN, Biz with no amenity bag. Boeing 777-300 with reclined seat that did not lay flat. Braised duck meal was so tough and not really edible. Had to ask for a roast beef sandwich instead. Older FAs were very nice and gave good service.



Singapore Airlines Customer review :  23 October 2013 by H Punnapayak    (Thailand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 297 from SIN-CHC. This is a long haul overnight flight on a Boeing 777-300, Biz , seat reclined not fully flat. No amenity bag provided, only the useless slippers and blind shade, in Biz class. Food was OK. FAs were attentive.



Singapore Airlines Customer review :  21 October 2013 by P Sorli    (Norway)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SQ22, from SIN-EWR (the world's longest flight) on 26th September on board a A340-500, approx. 18-20 hour flight (depending on winds). Unfortunately this route is disappearing very soon, and I will miss the specially design all-business class airplane a lot. This day, the service was spot-on, the airplane/seat/configuration (1-2-1), food, drinks - everything was exemplified "best practice". It was surely a memorable flight, and yes, I was the last to get off the plane.



Singapore Airlines Customer review :  19 October 2013 by H Lim    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A380, LHR-SIN Return sector of round-trip on 14/10/13. A faultless flight experience on the all-Business Class upper deck, thanks to the swift check-in and boarding, impeccable seat and cabin, an exemplary cabin crew, delicious meals and impressive IFE. No other airline offers such a calming inflight Business Class environment. I always arrive rested and refreshed after a long-haul flight with SIA, and look forward to the next. It never fails to impress me how well-groomed the crew are (an important detail many passengers fail to notice, such as the ambient music played at the right volume after landing) and how promptly attentive they are to passenger's needs. SIA remains polished, peerless and focused on their product and services for the FIT. This flight demonstrated all SIA's qualities perfectly.



Singapore Airlines Customer review :  17 October 2013 by M Cymbalak    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SIN-MAA-SIN-MEL. MEL to SIN on 777-300. SIN-MAA-SIN on A330-300. Home trip SIN to MEL on A380. Staff excellent. Food very good (book the cook). No amenity kit. Lounge food was OK but not great. Breakfast at MEL lounge was terrible, I left and went to ANZ lounge. Lounge at MAA is not worth commenting (not great at all). The MAA to SIN flight is tough as it departs close to midnight and arrives in Singapore less than 4 hours later so not much time for decent sleep. But overall I was rather comfortable on the 777 and A330 angle seats. But the A380 lie flat bed is not long enough (am 6ft 1). Terrible night's sleep, I couldn't fly Singapore again until they have a bed that caters for near average height people. Expected more from a reputable airline.





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