Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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MNL-SIN, Economy on 11th November 2012, SQ 917. I was on this flight a couple of days ago and the flight was rather smooth except when we were about to arrive Singapore whereby I know around 5-6 pm, the air space is always congested which caused a slight delay. The main issue is the Inflight Entertainment System was perceptually not working properly and multiple seats had the same problem. The system kept on hanging and the Steward had to keep on resetting it. It clearly shows the poor maintenance of the 777-200 (not retrofitted yet). In addition, being a priority member, the luggage was also delayed coming out and those no priority bags came out much faster than ours. Overall flight was okay only.

CDG-SIN-KOH SAMUI. 1st class suites on A380. Was eager for this leg of the journey. The whole experience was not as I had expected it. Check in at Paris, with good ground staff, smiley and kind but not very good at their job. Good 1st class lounge. Fast track for security and boarding is a mess. Once onboard, the Airbus is fabulous, quiet and calm. Cabin staff attentive but not so experienced. Suites are ok and spacious. Food and drinks are ok but not to a 5 star airline level. Amenities are a laugh. Good lounge in Changi. 2nd leg, with Silk Air a lot better quality wise. Will not recommend.

MEL-SIN return in economy. Flight wasn't as great as I expected. Ground staff at Changi were very nice and no fuss at check in and boarding was orderly. However things changed once in the air. Whilst the crew were generally friendly, the service was often quite poor. Too often I had to move out of my seat and approach staff with my requests as they either forgot or simply ignored it. Lavatories were frequently out of stock of toiletries and when I asked a simple request for a toothbrush I was told multiple times they were available in the lavatories when clearly they were not otherwise I would not have asked. The cabin was clean but the airbus A380s seem to show their age. There were some positives with food and entertainment which were decent but for the fare I paid the service was unacceptable.

I flew last month from London to Hong Kong and back. Excellent service, as always. A remark about the inflight entertainment, on the London Singapore (A380) segment everything was good, on the other 3 flights (Boeing 777) the controls were already old and did not respond well, changing programmes with just a minor touch and so on. Excellent staff, friendly and efficient on all flights, namely the supervisor on the flight HKG - Singapore.

AKL-SIN, SIN-FCO, IST-SIN and SIN-AKL. Flight from Auckland to Singapore was on a 777-300 and the big flat seats were really good. An enjoyable flight. However, all the other 3 sectors were on somewhat ancient 777-200 planes. In fact the Singapore Airlines image of operating new planes obviously did not apply on those flights. The planes were dirty, carpet looked worn out as too were the seats and the entertainment system. Clearly their fleet is now two tiered with the A380 and 777-300 being good value but to charge the same fare to Europe on the 777-200 planes is just not worth the money. There are other airlines who provide comparable service and flights and I perceive them to be better value. Maybe I expected too much. I will need to be convinced to fly with them again to Europe.

BNE-SIN, HKG-SIN-BNE. Night flight from BNE-SIN, A330, actually quite disappointing service. Cabin crew distracted and not very friendly, certainly not the Singapore Airlines experience we are used to. First time flying BC with Singapore Airlines so wasn't aware that this night flight was a sleeper service and only one meal option 'allowed'. Hadn't had a chance to eat dinner, so took the snack option just after takeoff, but then advised that not allowed to have the breakfast option when we tried to order it. However, upon waking, attendant did offer some fruit and bread, so that was very much appreciated. Return from HKG-SIN-BNE in BC on 777/A330 much better. Service on all legs exceptional. Friendly staff, so faith restored. Again, sleeper service on return to BNE, so better prepared on our behalf. Overall, very good experience - but definitely only because of the crews on the return legs.

Siem Reap - Phnom Penh - SIN- HKG economy. Silkair flights very slick and professional. Good leg room. Stop in PP fine, no hassle. SIN to HKG flight ok, great meal and service. AVOD not as extensive as CX but good. Leg room a bit tight for long flight. Seats seemed a little flimsy. Lovely crew spent about 45 mins doing ' special meals' and the rest of us had to wait! One or two high maintenance pax took a lot of their attention and they forgot to do landing cards! Really poor seat selection choices, went online at first possible minute and got possibly the worst seats on plane. Not sure who these 'assigned' seats are for. On reflection I will go with CX next time.

Flew London-SIN-MEL on 22 October, both flights upper deck window (pre-booked). I had ordered vegetarian Indian meals and found them to be wonderful. Also it was a bonus to continually get your food first. The crew attentively offer wine by hand (as well as several drink trolley runs), and throughout the flight. In between meals there were plenty of drink runs with water and juice offered. The upper deck A380 provides 88 seats with two bathrooms (good ratio), great storage boxes for window seats and is quick to board and disembark compared the main floor. AVOD fine, not a heap of movies, but good TV and albums; refreshing to not have censorship on content/language. For the price I paid, outstanding value for money.

Melbourne to Barcelona via Singapore and Milan and returned via Paris, Singapore to Melbourne. Outbound both legs Boeing 777-300 and 300ER, return legs A380. Service very good, flight attendants, friendly and efficient, food of good standard. A380 Singapore to Melbourne, showing signs of wear, some electrical items not working (lights and headphone plug). Have flown SIA for a number of years and will continue to do so as it is my airline of choice. Changi airport a great place to spend time with good facilities.

HKG - Singapore - Siem Reap economy. Outstanding service, food and good entertainment from HKG to SIN. Silkair to Siem Reap, no entertainment but nice meal and good drinks service. Only downside is reserving a seat. Tried as soon as online check in opened, managed to get pretty much the worst seats on both flights. Flight showed as full, lots of empty seats in the end. AVOD is good. Crew and food service excellent, very professional and helpful.

Heathrow-Singapore-Phnom Penh Return (SIN-PP leg on Silkair). Great service on all 4 flights. Outbound regular drinks, decent meals. IFE great. Lots of choice of movies etc. Flight smooth on A380. USB port to charge phone. Flight back was same but I did get sleep for about half the 13 hour flight which is unusual. Silkair was just 1hr 40 min flight each way but meal and drinks offered. Overall would use again no problem.

BNE-SIN-MNL on A330 and B777-200) and MNL-SIN-BNE B777-200 and A330. Found seats and legroom on "old" 777 much more comfortable than the A330. Getting a comfortable sleeping position on A330 almost impossible on overnight leg SIN-BNE. (same problem on QF A330 too!). IFE offered good choice and food of usual acceptable quality. Have one complaint re Star Alliance Gold lounge in T3 at SIN - there's no shower, you have to pay to use shower facilities at nearby gym.

CPH-SIN-CPH on SQ in Business Class. Ground staff helpful and lounge was SAS lounge which was fine and had lots of space. Boarding on time and crew were helpful. B777-200ER which had the old Spacebed seat. Food was good and I could get some sleep on the Spacebed although it was angled and not fully flat. Arrival on time. Return was a similar experience but could get much more sleep as it was a night flight. Book the cook worked well and food was delicious. The crew was good but I had better service on board SQ. Krisworld was AVOD but not quite the same as on the newer aircraft.

Amsterdam-Singapore-Denpasar return. Very good and friendly staff, food was excellent. Enough legroom. They do everything to let you have a good flight.

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