SINGAPORE AIRLINES   Passenger Reviews and Customer Trip Reports

SINGAPORE AIRLINES review :  10 August 2009 by C Bond   (Australia)

MEL to Narita via Singapore. Melbourne to Singapore on 747 in the upper cabin. Whilst the planes are getting old the business class seat was comfortable whilst not fully flat. The cabin service was very friendly and efficient. Singapore to Narita on the A380, The new Business Class seat excellent and flat bed was a great. I found the service to be very poor compared to my flight to Singapore from Melbourne - I found the service on the A380 on both flights poor. There were plenty of crew but they were more interested in speaking amongst themselves rather than looking after passengers. I found the food on all sectors very good quality. In general I would fly with Singapore again, though I prefer the in flight service offered by Thai Airways.

SINGAPORE AIRLINES review :  8 August 2009 by S Held   (Germany)

SIN-MNL in C Class and MNL-SIN in F Class. B777-300 regional layout used on both fights. I have not really experienced any big differences between C and F Class on these flights. F seat slightly more pitch and degrees of recline. F Food was almost the same( I could get a business class menu on the return trip to compare) and the difference is only the servings on different crockery. The only really F class experience is that from the 18 seats only 4 were taken, so more personal service. But if recommended, C Class for radius of 3 hours flight is adequate enough.

SINGAPORE AIRLINES review :  7 August 2009 by L Lim   (Hong Kong)

SIN-JNB return in business. Old business class seats were a disappointment. Service was excellent - I asked to skip breakfast and to be woken up with enough time to change on the return leg, and the cabin crew did just that. Food was excellent in both directions - fishball soup noodles on the outbound leg impressed me. It is of a standard that makes one look forward to meals on board, something that cannot be said for Cathay any more. One excellent small touch is checking if I was a medical doctor after take-off to avoid embarrassment should an emergency arise - first time it has happened. The only let down (aside from the seats) was that SIA did not provide an amenity kit - you get a sleep mask and socks, and earplugs on request.

SINGAPORE AIRLINES review :  3 August 2009 by Torsten Hvas   (Denmark)

Copenhagen-Hanoi, food and service very good, despite the service from Copenhagen is in the "old" cabin type, I never had a problem with finding a comfortable seating position or to sleep. However a better beer selection would be nice.

SINGAPORE AIRLINES review :  27 July 2009 by Peter Schweizer   (Australia)

BNE-SIN-FRA business class return. New regional business class seats on the A333 between BNE- SIN very comfortable even for a tall guy like myself. Great for sitting/relaxing but also good for sleeping with no hard edges and sufficient space so even I managed to sleep on my side. Business class seat/flat beds on 773ER in service between SIN-FRA simply fantastic and very private. Never before did I manage to sleep 8 hours on a flight. Do have to admit that it can be challenging to find a comfortable position while sitting upright due to the enormous width of the seat. Catering very good on all flights but did notice a quality difference between the catering ex Singapore (top notch), Frankfurt (very good) and Brisbane (average). Crew excellent but did notice that the smiles are no longer genuine but well trained. Good and clear information from the flight deck and all flights on time. KrisFlyer lounge in SIN T3 simply fantastic. SQ really deserves the 5 star rating in business class.

SINGAPORE AIRLINES review :  27 July 2009 by Colin Renfrew   (UK)

Mumbai to Singapore, and Singapore to London. On both flights the crew, food and service was probably the best I have encountered in economy. A38O is outstanding, had 3 seats to sleep on the flight to London which was great. It is easy to see why they rate so highly.

SINGAPORE AIRLINES review :  27 July 2009 by Alex Jafarzadeh   (Australia)

SIN-MEL SQ217. Was scheduled as a 777-300ER but at last minute aircraft was changed to a tired-out 777-300. This was the first of my disappointments - would not have paid the premium that SQ still charges if it was for their old economy class. Service ordinary and inflight entertainment was full of kid's films, not the so-called amazing selection of movies and television programs their publicity material raves about. Seats tired and by SQ standards are in need of replacement. Might be better than other airlines but fact is most people on this flight booked for a 777-300ER with the new Economy and Business Class and were given an outdated product from early 2000s. Food was dire - terrible omelet with cold beans and dry hash brown. Have stuck with SQ for the last few years in the face of serious competition from others, and have finally decided to start shopping around. Buck your ideas up or risk losing more loyal customers, Singapore Airlines!

SINGAPORE AIRLINES review :  22 July 2009 by G Hamilton   (Australia)

BNE-LHR return with a 15 month old. Bassinets good and staff helpful. Have tried Emirates, Thai and JAL bassinettsand would rate SIA the best as will fit a larger heavier baby. My only problem was the window seat in the new A330-300, the curvature of the plane encroaches on your space. Liked the newer and larger PTV.

SINGAPORE AIRLINES review :  22 July 2009 by H Smythe   (Thailand)

Bangkok-Tokyo-Bangkok. Bangkok to Narita full, meals served quickly so sleep was possible. An overnight bag was provided (socks, toothbrush, eyemask) and headphones were distributed. The food was high quality, international or Japanese menu. The wine glass though was microscopic - one mouthful. The return leg was an early morning flight and was half full. The drinks and meals served after two hours, and meals excellent. Boeing 777-300 on both legs and a 3-3-3 seat configuration. The crew flight were attentive and delightful, and for economy class, this was probably the best flight I have had in recent memory. I am just saddened that the BKK-NRT route (direct) ends July 31st 2009!

SINGAPORE AIRLINES review :  20 July 2009 by James Henson   (UK)

LHR-SIN-BKK-SIN-LHR. Travelled A380 on outward and return LHR-SIN legs. Food very good quality, plentiful alcohol including Singapore Slings. Inflight entertainment system (Krisworld) very good with a good variety of music, films and TV shows. Large high resolution screen. SIN-LHR was better as seated on upper deck (which feels more spacious and with the window seats you have a little sill to put things on with a little compartment to put things in) and cabin service was more polished. Older 777-200 on SIN-BKK routes with much smaller low resolution screen but fine for 1hr 45mins flight. Crew very good and hard working on all legs - all very professional.

SINGAPORE AIRLINES review :  20 July 2009 by Riccardo Lehmann   (Singapore)

SIN-HKG-SIN on a special offer ticket in economy. HKG-SIN will be upgraded to A380. I chose a seat on the upper deck - a special boarding row for the upper deck economy passengers, so you board with business class. The small economy cabin is a bit more exclusive than the normal Y class. The seats are the most recent seats at SQ, the same which are on the A330 with the upgraded iPod connectivity etc. Service is just the usual top service from SQ, food catered from HKG seems to be a worse than the food loaded in Singapore. Even during take off, you hardly could hear the engines.

SINGAPORE AIRLINES review :  20 July 2009 by B Hughes   (Ireland)

LHR-SIN and return - outstanding service. Check in smooth. Lounge in Singapore fantastic. Only minus, on the return flight we always find the staff less friendly unhelpful.

SINGAPORE AIRLINES review :  20 July 2009 by Tyler Thia   (Singapore)

SIN-HKG return. A380 both ways, took the inaugural flight out, there was a complimentary buffet breakfast service at the departure gate. Outbound on upper deck was quiet and had an exclusive feel. Return leg delayed by 50 min, but no big deal. Main deck boarding queue took a while to clear, so its better to be upstairs. Cabin air was less dry, so you don't feel the need to slap on moisturizer and lip balm constantly.

SINGAPORE AIRLINES review :  15 July 2009 by R James   (USA)

SFO-HKG-SIN-DPS round trip in Economy. Check-in in SFO was painfully slow. Once in the air, most staff polite and welcoming. The menus handed out list an Indian food option, but don't expect this option to be available to you (or maybe they were holding back because I am not Indian). The food was edible but I think Lufthansa has the edge when it come to food quality. Boeing 777-300ER has a large IFE screen with many entertainment options. Boeing 777-200 used between SIN and DPS had a small, low resolution screen. Still, even these old planes were much better than what's offered by United or Lufthansa Y class.

SINGAPORE AIRLINES review :  14 July 2009 by Nick Fortuna   (Australia)

BNE-SIN-Moscow-SIN-SYD on A330-300 and B777-300ER. These aircraft feature the new interior with excellent features such as a small mirror hidden on the tray table and additional reading lights under the PTV screen. Krisworld AVOD is amazing. Service superb, the best economy class I've experienced. Meals excellent and well presented. Frequent drink runs, helpful flight attendants. The let-downs were the telephone sales because they would not extend a waitlist and sometimes their English is a bit hard to understand. The other gripe relates to the seats - they are very firm and the headrest is awkwardly shaped.