SINGAPORE AIRLINES review :  10 March 2008 by J Bywater   (New Zealand)

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Recommended:

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Cabin Flown:

Economy

Economy class Christchurch-Singapore-London and Rome-Singapore-Christchurch. Staff very friendly seats aren't that soft. Food delicious and range of beverages was big. The service continues at Changi.

  SINGAPORE AIRLINES review : 10 March 2008 by Conrad Chang   (Singapore)

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Recommended:

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Cabin Flown:

Economy

Onboard the trouble prone A380 flight Sydney to Singapore on 5 March. The plane did not take off due to mechanical failure. We sat on the tarmac for 3 hours before being herded back into the terminal. Waited for more than 5 hours before SIA informed us about what their next steps were going to be. Transferred on a Domestic flight to Brisbane and then the overnight flight to Singapore. Overall, it seems that SIA has no contingency plan in case the A380 breaks down and overall quite chaotic.

SINGAPORE AIRLINES review :  10 March 2008 by Nick Williamson   (UK)

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Recommended:

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Economy

LHR-SIN-MNL. Service great, but the 747 used on the flight to SIN is definitely showing its age. The seats are not that great, if you're tall and the person in front of you has his seat reclined, it is almost impossible to see the screen, because its angle can only be adjusted marginally. The meals were also not the greatest - dinner was alright, but the breakfast served prior to landing in SIN was soggy and not warm. The worst part was that on the flight to MNL they served exactly the same breakfast. This was the first time I took this airline, but all in all in did not live up to its high reputation.

  SINGAPORE AIRLINES review :  9 March 2008 by Rob Sauer   (Australia)

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Recommended:

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Economy

Just for a change (one-world platinum FF) I decided to try the Singapore Airlines A380 SYD-SIN for a three night business trip. Check-in would not allow a soft 10kg carry on (7kg is maximum, apparently, although I have never had that enforced on a full-service airline) and so had to check the bag after removing lap-top, reading material etc and buying another bag to carry these at airport store. Later I came to understand why they have to enforce the carry-on rule so strictly because the overhead locker in upstairs economy on the A380 above the double seats takes us back to the days of Fokkers! It is tiny. The usual robotic performance from the SQ cabin staff, but the screens are an improvement - the alleged extra 1.5 inches of pitch was undetectable. Will definitely stick to 747's for business.

SINGAPORE AIRLINES review :  6 March 2008 by Ian Matheson   (UK)

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Recommended:

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Economy

LHR-SIN-AKL and return. SIN-LHR legs were 747/400 but they are looking a bit tired now and the seats are uncomfortable. SIN-AKL legs in 777/200 and much more comfortable. IFE was of its usual high standard. Unfortunately our choices for some of the meals were not available which was disappointing. My wife and I both have the impression that the airline is not too anxious to serve alcohol. Only limited wine was available with the meals and the service of some of the attendants was surly at best. As on previous flights with this airline my wife and I have been awoken by attendants, when we were clearly asleep, eyeshades and blankets in place, to be asked if we wanted something to eat. With such a good reputation these incidents come as a surprise.

SINGAPORE AIRLINES review :  4 March 2008 by Y Lee   (UK)

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Recommended:

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Economy

AKL-SIN-LHR Economy. Excellent service, brilliant IFE, food very good. Transit 6 hrs in the new Terminal 3 of Changi Airport which is a showcase. We prebooked a room for 4 hrs at the terminal hotel - cheap, clean, comfortable - an excellent way to break up journey. Terminal 3 has many shops and affordable eating places, and offers a gym.

SINGAPORE AIRLINES review :  3 March 2008 by Mike Chambers   (Netherlands)

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Recommended:

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Business

PER-SIN-AMS Business class. The trip was very well handled and comfortable.777/300 was better than the Perth leg for cabin layout. Food was not up to scratch but every other department was fine. Terminal 3 in SIN was a delight but it is only handling limited flights at the moment as they test the Terminal and passenger usage will increase as the year goes by.

  SINGAPORE AIRLINES review :  27 February 2008 by Dom Grundy   (Australia)

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Recommended:

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Cabin Flown:

Economy

SYD-SIN-LON Return. The in flight entertainment, particularly on the A380 is superb. Terminal 3 is a masterpiece of efficiency and design. Check in at Sydney and Heathrow was fast and efficient and the ability to select your seat and print boarding pass online is a great time saver. My only complaint would be the seat comfort on the new A380. Although you don't get the TV screen right in your face, there just isn't enough recline to get comfortable.

SINGAPORE AIRLINES review :  27 February 2008 by K Bright   (Australia)

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Recommended:

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Cabin Flown:

Economy

Economy SYD-SIN (A380), SIN-FRA (773ER), FRA-JFK (744) with SQ and service fantastic for all flights. Their new economy class product on first 2 sectors is excellent. After taking these flights and going back to the 747 for the last sector it was disapointing - their economy product on 747's still has VOD and is better then most airlines, but I was spoilt with their new product.

SINGAPORE AIRLINES review :  25 February 2008 by Sam Eades   (Australia)

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Recommended:

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Cabin Flown:

Economy

Melbourne - Singapore - Shanghai return. We arrived early on all legs. Cabin crew very friendly and on-demand entertainment was very good with many new release movies. Economy seat pitch was reasonable on the 777s but a little small on the 747s.

SINGAPORE AIRLINES review :  25 February 2008 by S Fu   (UK)

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Recommended:

n/a

Value for Money:

n/a

Cabin Flown:

Business

Just arrived in the new terminal 3 in SIN, yet I am sitting in the Premier lounge in terminal 2 because of the lack of showers in the SIA lounge. Their answer, "there are showers in the lounge in terminal 2, or you can pay $8 to use the Ambassador's lounge"! Most people would use the lounge, especially in SIN as they are in transit to relax and shower before the next flight, especially if they've just taken the red-eye out of London, and connecting onto a flight bound for Australia. Yet, for some unknown reason, they have decided not to install showers for loyal customers of their own airline.

SINGAPORE AIRLINES review :  21 February 2008 by C Assi   (UK)

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Recommended:

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Economy

Not much Leg room in Economy Class and the ageing B747 seat cushions are not very comfortable. Plenty to choose from on the IFE, some systems did not seem to work very well. Service is great though with drinks being served right through the flight.

SINGAPORE AIRLINES review :  19 February 2008 by D Wright   (USA)

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Recommended:

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Business

EWR-SIN return. Singapore Airlines makes this long, long flight as bearable as possible. Excellent food, adequate seating. Reassuring and friendly service. As others have noted, the seat is not as comfortable for sleeping as some other business class products (not as good as British Airways Club World, for example). AVOD system very good, with a decent selection of movies. Changi's new Terminal 3 is a gem: well organised, bright and airy, with a great new Silver Kris lounge.

  SINGAPORE AIRLINES review :  19 February 2008 by Frank Sterpin   (Singapore)

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Recommended:

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Business

SYD-SIN A380 Business Class. Looked forward to this flight for a while and was not disappointed. Easily the quietest plane I have ever been on. As wonderfully large and fitted out the Business class seats are, they are still somewhat uncomfortable, due to a design flaw where no lumbar support exists in these almost perpendicular seats - so trying to find a comfy position to watch a movie on the large screen can be tricky. All else is perfect.

SINGAPORE AIRLINES review :  15 February 2008 by Jean-Pierre Isal   (UK)

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Recommended:

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Business

SIN-NRT in Business class, morning flight. Easy check in in the newly opened international terminal. Lounge large and comfortable. Boarding for premium Class passengers was quick. Aircraft was an old 747 with seats which were not as nice as those on 777 but nevertheless OK. Excellent service on board. My luggage did not arrive in Narita. Singapore airlines was very efficient in dealing with the issue: gave me some cash to buy few clothes, and delivered the suitcase at my hotel 12 hours later. Good handling of the missing baggage issue, plus excellent service on board.

SINGAPORE AIRLINES review :  15 February 2008 by Dave Morgan   (Brunei)

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Recommended:

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Business

SIN-LHR return. I travel this route around 6-7 times a year and cannot think of a bad experience with SQ. The only downside is that due to the delivery delays in the A380 aircraft from Airbus, the airline has been forced to continue to use its rapidly ageing 747-400 fleet. Whilst this is not a bad aircraft by any means, the interior is now really starting to show its age, and the non flat seatbeds in business class are well outdated.

SINGAPORE AIRLINES review :  12 February 2008 by P Bonner   (UK)

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Recommended:

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Cabin Flown:

Business

HAN-SIN. Check was easy. Lounge in Hanoi was okay, internet was slow and choice of food was limited. Boarding went smoothly. Flew in Business class. Being on 5'7 in height, the legroom was massive, although armroom could have been better (I believe the newest planes are now improved). Food was good, service excellent (as expected) very attentive and friendly staff. IFE was good. No amenity kit, but for a short trip, didn't expect one. Toilets were clean and had all the usual toiletries. Landed on time, and immigration was a doodle. Picked up my bags and off I went.

SINGAPORE AIRLINES review :  12 February 2008 by M Levin   (USA)

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Recommended:

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Cabin Flown:

Premium Economy

Newark-Singapore non-stop. A glitch in the check-in system in Newark caused a long check-in wait in lne. The long, 17 plus hour, flight was fine but there was a wait of over 90 minutes for the first bag to arrive in Singapore. SQ in F class Singapore-Kuala Lumpur, and a 30 minute wait for the first bag to appear (almost as long as the flight itself). Lastly, the check-in line for economy in the new Terminal 3 in Singapore for the non-stop back to Newark was almost out the door. While their inflight service is still world-class, their ground operations are starting to show cracks. Calls to customer relations in Singapore were not returned.

SINGAPORE AIRLINES review :  5 February 2008 by R Ledger   (UK)

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Recommended:

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Economy

LHR-SIN-SGN Y Class. Excellent in all ways. Travelling with three kids, the cabin crew were very helpful and seemed to anticipate all of the things we would need. Faultless. Connection in SIN seamless. Very good value for money.

SINGAPORE AIRLINES review :  5 February 2008 by J Weiss   (Canada)

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Recommended:

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Cabin Flown:

Economy

7 hour transit in SIN connecting from United's midnight arrival from Tokyo to SIA 0710 flight to KUL. Went to transfer counter in Terminal 2 at 0430 expecting it to be open 24hrs. No agents were there and no sign indicating when the counter would open. An agent showed up around 0530 but made no indication she was prepared to process any passengers. There were 30-40 people seated in the transfer area waiting for service. Fifteen minutes later I simply went up to the counter and said I needed a boarding pass for my connecting flight. The process was completed and still she did not indicate to any others waiting that she was available to assist them. Once it became clear that I had a boarding pass in hand, those waiting started to queue. One representative to serve 30 to 40 people. I'm not sure how much control SIA has over it's ground handling contractor at SIN, but it needs improvement. At 0700 the incoming aircraft arrived at the boarding gate. It was obviously going to be a late departure but no mention was made by ground staff or cabin staff once on-board. Boarding both flights in SIN and KUL was completely shambolic. There was a complete lack of control over the boarding process by both ground and cabin staff and this created or compounded delays. As for in-flight service e

SINGAPORE AIRLINES review :  5 February 2008 by Bardia Amini   (Australia)

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Recommended:

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Cabin Flown:

Economy

MEL-SIN-AUH return. B777-300ER flight out of MEL is always over booked but nonetheless the crew made it a lovely experience. My onward flight to AUH with no one sitting next to me to and from AUH it was a real pleasure. SQ girls are very hard working and happy to take a request. The food is splendid. The amenity packs are good. Changi T3 is the best I have seen. The 747 on the way back was dated and I hope that all planes will be refitted with the new configuration.

SINGAPORE AIRLINES review :  5 February 2008 by A Jafarzadeh   (Australia)

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Recommended:

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Cabin Flown:

Economy

SIN-MEL B777-300ER. Extremely pleasant flight. As it was a daytime flight I opted for a window seat right at the back of the aircraft, for a person of my height this was quite a gamble but plenty of legroom to stretch out there. Entertainment system needed restarting and wasn't operational until about an hour into the flight but once it was working no one minded at all, quite clearly the best inflight entertainment in the skies. Was dreading the usual omelette served for breakfast on so many flights out of Changi, but was treated instead to a lovely continental breakfast. At no point did I feel I needed to stand up and move around, which for a seven hour flight is extremely impressive and attests to the comfort of Singapore Airlines' new Economy class. After a thirty hour journey across the pacific with Northwest just a couple of days prior, this was the perfect contrast between the two classes of airline.

SINGAPORE AIRLINES review :  5 February 2008 by J Turner   (UK)

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Recommended:

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Cabin Flown:

Economy

LHR-SIN-AKL return Economy. Excellent flight and fantastic service from cabin crew. TV screens are a little small but fine. Having flown a lot recently with Emirates I had forgotten how the flight should be the start of a holiday and not something that must be endured! Thanks to Singapore I experienced this again even though it was very long!