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SINGAPORE AIRLINES customer review :  17 January 2010 by Andrew Maile    (Indonesia)

LHR-SIN B777-300 ER. The economy section was full due to the final SQ flight on the previous day having been cancelled and we departed approximately 1 hour behind schedule due to missing luggage. Very comfortable seating with adequate legroom. The crew was professional and polite throughout. A couple of minor issues I had, eg. incorrect menu and a TV that wasn't working were resolved. IFE very good. Food and drinks were more than adequate and snacks were available through the flight.

SINGAPORE AIRLINES customer review :  16 January 2010 by Alicia Ng    (Malaysia)

Houston-Moscow-Singapore-Malaysia. Started off well except for babies crying but that is unavoidable. Excellent crew and service. However flight was delayed as we could not land in Moscow due to severe bad weather and they took us to Copenhagen instead. Everyone was anxious but SIA handled it perfectly. SIA booked a room at Copenhagen and handled everything for us. They were very professional, apologized profusely for the inconvenience caused.

SINGAPORE AIRLINES customer review :  14 January 2010 by J Tou    (Singapore)

SIN-BKK return. Check-in efficient. Nice and attentive cabin crews. Food was just average. As for AVOD, the Krisworld was below expectation with only 22 selections of movies on the return leg. As the ticket was bought at a promotional price, I think it is value for money. I think Singapore Airlines should improve on the food, both quantity and quality, and to upgrade their AVOD system.

SINGAPORE AIRLINES customer review :  12 January 2010 by Mark Sarakis    (Australia)

SYD-SIN-JNB, CPT-SIN-SYD. Found the B772ER more spacious and comfortable than the A380, which was rather underwhelming. Food ranged from the worst to the best eaten. Service was good to excellent, but not markedly better than BA or Qantas, though better value than either of those carriers at the price. Had no less than 3 infants on SIN-SYD sector who took it in turn to scream hysterically throughout the entire flight with little intervention from parents or crew - so would certainly echo the prior suggestion that SQ consider making the A380 upper deck a baby-free zone.

SINGAPORE AIRLINES customer review :  10 January 2010 by Matthew Kelliher    (Australia)

MEL-SIN-CAN return. Check in at Melbourne exceptional. Directed to first class check in as no first class passengers currently checking in. Cabin crew polite and efficient. Nice newer model 777 with good personal entertainment screens. Had seat 31A B and C to myself next to the emergency door, lots of room. Meal served quickly and lights out after a short time. Landed 10 min early in Singapore. Second flight to Guanzhou on an older 777 was full. Crew staff polite and efficient even though cabin was full. Older model 777 also has personal entertainment screens but software is a little outdated, ok for 5 hour trip. Overall I always feel like I can trust this airline to be on time and provide good service.

SINGAPORE AIRLINES customer review :  10 January 2010 by S Blair    (Luxembourg)

LHR-SIN-MNL return. Outbound A380 upper deck, seat hard and uncomfortable, good legroom, one toilet out of service, bad smell coming from the others. 777-200 SIN-MNL, seats more comfortable. Return flight SIN-LHR on 777-300ER, preferred this aircraft for such a long flight. Food quality average, plenty of snacks and drinks between meals. Cabin crew relaxed, polite, professional and hard-working.

SINGAPORE AIRLINES customer review :  10 January 2010 by B White    (Australia)

MEL-SIN Business Class 777-300 and 777-300er. Melbourne to Singapore sector was full, nothing was any trouble for FAs - one glass of champagne that wasn’t quite cold enough was whisked away and replaced after a comment to the crew. The food selection is good, but the Book the Cook has more and perhaps a better selection. All food perfectly presented and in a timely fashion. B777-300 is showing its age, but in some ways I feel that seats are more comfortable than the 300er service. It does however have small video screens. Singapore T3, is a breeze and the lounge is very spacious and extremely well serviced.

SINGAPORE AIRLINES customer review :  10 January 2010 by Arthur Chan    (Canada)

SFO-HKG-SFO. Counter agents very helpful and friendly. The cabin crew were very attentive and helpful. Meals were great on both flights!

SINGAPORE AIRLINES customer review :  8 January 2010 by R Lehmann    (Singapore)

SIN-MEL-SIN on A380 upper deck 71A. SIN-MEL flight left 2 hours late due to connecting passengers coming from London, so arrived in Melbourne much later than expected and had to wait for 30 minutes before allowed to disembark (quarantine issues?). Got sms 4 hours earlier to notify me about the delay, nice touch. Seating in economy upper deck is much better and not so crowded, although full plane. Seats nice and comfortable, food nice, drinks a plenty, was addressed by name a few times, AVOD is nice and selection great. Return leg on same seat, left on time, day flight and no eyeshades and socks etc given. Food was nice, I pre ordered the low calorie meal, alcoholic and other drinks offered generously - senior staff more attentive and friendly than juniors.

SINGAPORE AIRLINES customer review :  7 January 2010 by Hamzah Yaacob    (Singapore)

SIN-CAI-SIN (Via Dubai). Boarding at Changi was efficient. Unfortunately it was an ageing 772ER. Seats were old and narrow. I ended up raising the armrest for the entire trip. Legroom was run of the mill. It really felt like being on some 3 star carrier. However, there was on- demand entertainment with okay selection, amenity kits and above average service. If this were a medium-haul day flight it would be acceptable. Seats were really hard and it was difficult to sleep. We were not allowed to disembark at DXB. It was another 3 hours to CAI. I ate breakfast and it was of sub-par standard. Maybe it was just the DXB catering. On the way back, I got upgraded to business class. Again, it was the old sky bed seat. Legroom was relatively good and service was great. However, we were delayed by 45 mins due to a technical problem. That's no surprise, the aircraft was ancient. Food was surprisingly good, given it was CAI catering. January entertainment selection was rubbish even though it had a tone of selection. Seat wasn't lie flat and you kept on sliding off as it was at an angle. Overall, there were no improvements. In fact the journey home was worse. Some business class seats refused to work but eventually did after coaxing from the crew. According to my family members, the entertainment system in economy wasn't working well. They were given a $50 voucher because of that. All in all, the experience was okay. It's not that I wouldn't recommend SQ entirely but I would for its Middle Eastern flights. I've had much better experiences on other flights. Firstly, they seem to shun these flights with old aircraft. The timings for these flights are horribly late at night and lastly all flights go through DXB or AUH where you're not allowed to disembark the aircraft. SQ has started refurbishing its old 773 fleet (not the ERs) which ply the Istanbul and Riyadh routes. However, unless you know you're on a refurbished aircraft and you're travelling to the ME, don't use this airline. Even so, the timings will still be bad and you'll find yourself dead tired, stuck in your seat while being serviced by ground crew.

SINGAPORE AIRLINES customer review :  7 January 2010 by S Lubis    (Indonesia)

CGK-SIN-HKG, Economy Class. CGK-SIN in a B 777-300, the interior shows its age, PTV was available but since it is a short flight (1 hour 20 minutes), no program was shown, service is good typical SQ. SIN-HKG in A380, nice cabin ambience, excellent service, loved the variety of KrisWorld, food presentations on both flights could improved as this is a 5 star airlines. Garuda Indonesia has better food presentations than this SQ. Service on both flights were flawless.

SINGAPORE AIRLINES customer review :  7 January 2010 by Tim Short    (Australia)

SYD-BKK via Singapore. Seats on 777-300ER and A380 the same with good size screen and pockets etc., but very hard. Seats on older 777-200 between Singapore and Bangkok softer and more comfortable. Food good on all legs except the breakfast for the morning flight into Sydney which has been cut back to roll/cake/fruit from something warm. Crew usual disciplined selves, but do seem to be getting quite strict! Last comment is really a suggestion that upstairs in Economy could be declared a baby free zone. SQ seems to attract more than it's fair share of screamers.

SINGAPORE AIRLINES customer review :  7 January 2010 by D Bertram    (USA)

SIN-LAX (with a stopover at NRT). I was quite disappointed. I know this aircraft is aging, but most 5-star airlines are able to keep them in wonderful repair. Not this one. The flight attendants were a bit surly. 7 hours before landing - just as we were finishing dinner - my girlfriend was asked if she wanted a full breakfast before landing. She said 'no' thinking (as stated in the menu) that the alternative was the continental breakfast. When the continental breakfast did not arrive and she asked about it, the flight attendant became huffy, scolding her for changing her mind from 7 hours previous (which she had not – but even if she had). There were only 2 other passengers in the entire business class section - so it was not like the poor woman was overworked. Maybe I caught Singapore on a bad day - but our flight over on Thai Airways was much more pleasant.

SINGAPORE AIRLINES customer review :  6 January 2010 by J Falappi    (Australia)

A330 PER/SIN/PER & A380 SIN/LHR/SIN. Service faultless expect PER/SIN seemed a little rushed. IFE superb. A380 upper deck seating A & C seats definitely the way to go if travelling as a couple. Upper deck cabin doesn't seem crowded even though the flights were full.