Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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London-Singapore return. Best entertainment system and I have used more than 50 airlines. Food quality not much different from the past, but serves good ice-cream. Stewardess all smile and helpful. Will always support them for long-haul flight.

Flew SGP-Bangkok return. Crew need to be more responsive, when I say thank you every time, they just give a plain look with no expression. I had requested a special meal (fruit) on both legs. Outbound fruit meal was better than the inbound one. Ground staff at check in especially in SGP are rude and unfriendly and double standard at Changi. I had gifts for my friend in my checked bag which were fragile and when I told the staff that I needed it labelled fragile, she said she had run out of stickers, she unwillingly walked to the next empty counter to get one. Check in line is terrible, they clump all departing flights leaving at the same time frame to a couple of counters and signage is bad. Inbound fruit meal was awful, couldn't eat more than three bites. No variety at all. Inflight entertainment screen was extremely tiny and blurred.

Flew last month HKG-SIN-FRA-SIN-HKG and HKG-SFO-HKG. All flights were excellent, smooth boarding, comfortable Y-seats, excellent food and drink choice. Presence of crew during night times. IFE - best in class. Ticket hotline, very friendly with good solutions and pro-active calling me back once my connection request was confirmed etc.

I travelled on 08-Dec-2012 (SQ 285). My audio connection was not working and the airline staff tried their best to fix it but could not. Staff felt quite bad about the fact that one of their customers could not enjoy the audio facility and decided to compensate, I was pleasantly surprised when staff offered me a 75 SGD coupon for inflight purchase. I am impressed with the way the staff dealt with my problem.

Singapore Airlines used to be my carrier of choice. I travelled recently with my wife and noticed that what was once a 'premium' airline was now very average. Cabin crew were attentive and the inflight Krisworld entertainment was excellent. However, the seats (economy, A380) were not comfortable, and the meals were 'average' at best - certainly not to the standard of the past. Although booking confirmed seats for my wife and myself in February and stating a seating preference, 11 months later they couldn't seat us as a travelling couple! As a result, we travelled from Europe to Singapore separately - with no apology, just a comment that 'we only have limited seats available'. In transit in Singapore, we had to go through the usual 'pain' of security, but then Singapore Airlines insisted on inspecting the cabin baggage of all 500 passengers again - and only 20 metres from security where the baggage had been checked only minutes previously. This took about 45 minutes and delayed the flight. On the flight from Singapore to Melbourne, some of the toilets ran out of water only 4 hours into the flight. Internet seat booking was convoluted and took several attempts as the site kept crashing. In all, it was a pretty shoddy experience.

LAX-SIN-MNL-SIN-LAX. First time on Singapore and was very impressed. The non-stop all business class LAX- SIN was very comfortable, I thought the seat was great and the bed easy to bring down and made for a good nights sleep which makes this long trip fairly painless. IFE excellent as were the drinks and food. Service sometimes seemed a bit rushed but friendly and efficient. Leg to Manila was on newer 777 with great business class experience and return leg to Singapore on the older 777-200 which was still nice but older style seat and small entertainment screen but its only a 3 hr flight so not that big of a deal. Will definitely fly Singapore business class again!

MXP-SIN-PER, SYD-SIN-MXP. Seats are very comfortable on the 777-300er and A380, both for relaxing and sleeping. Crews seemed sometimes a bit rushed, however always very friendly and helpful. Food presentation is nice, but the quality could be improved.

ADE-SIN-DAC-SIN-ADE. All flights on A330's so the seats didn't lie fully flat but flights weren't long haul and I was able to get a fairly good sleep on the SIN-ADE sector. As always, the experience depends so much on the staff. Our outbound flight was fantastic, staff were attentive and food and beverages delicious. However, on the way back, staff seemed a bit preoccupied and we were only offered 1 meal (either just after takeoff or before landing) which made sense but I would have thought that for the cost they would serve both if people wanted. They also ran out of the meal I wanted, which was a little bit annoying. The lounge in ADE was quite small but it was nice to have an airside lounge. The lounges in Changi were lovely and spacious with a good selection of food though I didn't like that they don't make boarding announcements. Overall I probably would fly with them again and cross my fingers that I get the attentive cabin crew.

After close to 7 years flying with SQ i have noticed a significant drop in the food quality over the past 6-8 months. Additionally, the ground staff at check-in in New York were some of the least friendly I have come across despite the fact I am a gold elite member. After requesting a preferred seat due to errors in the online booking system and checking in with a colleague who is not a gold member and being advised that there were no such seats available, my colleague then was surprised that the seat she was confirmed in was not the issued ticket (she had been moved from an aisle seat to a middle seat). After she expressed her disappointment at this and showed proof of her confirmed seat, the counter staff said well miss I can offer you a preferred seat - both my colleague and I took a double take at this, as he was adamant to me that there were none available within 60 seconds of this conversation taking place! I regularly fly international routes between Singapore/Frankfurt/New York or Singapore-London or Singapore-New Zealand and am sorry to say that the once fantastic service has been let down by the very problematic online booking system, seat selection and meal service. Whilst I still commend the airline for the staff on-board service and the exceptional commitment to on-time departure the cost cutting is starting to show in other areas however at this time I would still commend SQ but would hope my comments are noted. By far the best ground staff globally I have come across are in London a credit to the team in London!

Singapore to Melbourne on the Airbus A380. The Krisworld that month was excellent and the windows and the plane were bigger and better than the Boeing 777-300ER. I could see the engine clearly and I liked the food on board! The takeoff and landing both were smooth and comfortable.

Flew SIN-TPE-SIN sector on A330-300. Check in was fast and smooth. Flew economy class and the seat was rather hard and legroom rather tight. I had to recline and place the pillow on my back. I pre-ordered a Muslim meal which I found delicious. It's a bonus to get your food served first. Cabin crew were attentive and always served drinks. IFE was great with many choices. 1st leg was a morning flight while second leg was a night flight. Overall comfortable and wonderful flight although the legroom and seat cushioning could have been better. Would recommend and fly them again.

IST-SIN-BKK-SIN-IST. All flights operated by 777-200's. Older aircraft but well maintained. Service was top as usual. Food and wines were very good as well. My only reservation in flying them again on a 11hour flight would be the inclined seats which I find very uncomfortable for sleeping. Most airlines nowadays have upgraded those seats with full flats and I hope that would be the case with SQ soon.

We flew LAX-NRT-SIN (and returned) on the A380 in business class. I agree with the seat width issues discussed in many of the reviews. The extra width seems great in concept, but does not add extra comfort. The seat does not adjust to lie flat using controls. Instead, one must get up and manually adjust the seat back in order to make the bed. This can be awkward. The leather seats on the A380 do not age well. We flew SQ 9V-SKG and 9V-SKH and in both aircraft, the seats were already showing signs of wear. I was shocked by the service. Singapore is famous for great service, but I was let down. Cabin crews were not very good at keeping the meal service straight. I used the book the cook option and apparently they failed to book mine correctly, causing me to miss out on two of my selected meals. The food quality was not what I was expecting. Presentation was excellent, but all of the dishes were not tasty, with the exception of the satay. Beer options are very poor. On the return, the staff was extremely noisy in the galley during "lights out" causing both my girlfriend and myself to be unable to sleep. That said, the staff did regularly fill drinks, give hot towels, etc. They were also very friendly and remembered our names. The KrisWorld system is intuitive and offers excellent content. Overall, I expected a lot more from an airline of this reputation, and quite frankly, for the amount of money it costs to fly business. I was very excited for this trip and I was let down, especially by the food.

I flew Manchester to New Zealand via Munich with a stop in Singapore. The service food and little touches like letting families with small children on first, then reversing service with trolleys the opposite way each time a meal was served were lovely, as were the Xmas decorations and music on the way home, and the relaxing music while you board. There was more than enough food and drinks and I arrived at my destination not needing a meal for several hours. The short stay hotels at Singapore that you can book for a min of 6 hrs were worth every penny. Singapore airport is huge and has lots to keep you entertained, the shops are excellent. I look forward to flying them again!

SFO-HKG-SFO. I agree with many others that the super big seat in Business on the B773s is not all that comfortable. I found myself adding pillows just to fill the space and not topple to one side or the other. On the outbound, no one told me that the flatbed was not accessed by the controls and so I slept in a very uncomfortable position. On the return, they flipped open the bed and it was fine. There was no information on the seat operation and that was a shortcoming. With every airline having its own secret code for using the seats, an information sheet is essential. Other than that, the flights were a delight. The food was excellent and the service was exemplary. Now, if they could just do something about that seat.

A380 SIN-MEL-SIN in Business Class. The service was fine, seat is not very good. Very hard and wide. I was excited to finally fly on the A380 but not these seats. Cathay has a much better seat in business class. Sorry SQ I will not pay for business on the A380 again.

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