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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports
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SINGAPORE AIRLINES customer review : 17 January 2010 by Andrew Maile (Indonesia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-SIN B777-300 ER. The economy section was full due to the final SQ flight on the previous
day having been cancelled and we departed approximately 1 hour behind schedule due to missing
luggage. Very comfortable seating with adequate legroom. The crew was professional and polite
throughout. A couple of minor issues I had, eg. incorrect menu and a TV that wasn't working
were resolved. IFE very good. Food and drinks were more than adequate and snacks were
available through the flight.
SINGAPORE AIRLINES customer review : 16 January 2010 by Alicia Ng (Malaysia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Houston-Moscow-Singapore-Malaysia. Started off well except for babies crying but that is
unavoidable. Excellent crew and service. However flight was delayed as we could not land in
Moscow due to severe bad weather and they took us to Copenhagen instead. Everyone was anxious
but SIA handled it perfectly. SIA booked a room at Copenhagen and handled everything for us.
They were very professional, apologized profusely for the inconvenience caused.
SINGAPORE AIRLINES customer review : 14 January 2010 by J Tou (Singapore)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-BKK return. Check-in efficient. Nice and attentive cabin crews. Food was just average. As
for AVOD, the Krisworld was below expectation with only 22 selections of movies on the return
leg. As the ticket was bought at a promotional price, I think it is value for money. I think
Singapore Airlines should improve on the food, both quantity and quality, and to upgrade their
AVOD system.
SINGAPORE AIRLINES customer review : 12 January 2010 by Mark Sarakis (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-SIN-JNB, CPT-SIN-SYD. Found the B772ER more spacious and comfortable than the A380, which
was rather underwhelming. Food ranged from the worst to the best eaten. Service was good to
excellent, but not markedly better than BA or Qantas, though better value than either of those
carriers at the price. Had no less than 3 infants on SIN-SYD sector who took it in turn to
scream hysterically throughout the entire flight with little intervention from parents or crew
- so would certainly echo the prior suggestion that SQ consider making the A380 upper deck a
baby-free zone.
SINGAPORE AIRLINES customer review : 10 January 2010 by Matthew Kelliher (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MEL-SIN-CAN return. Check in at Melbourne exceptional. Directed to first class check in as no
first class passengers currently checking in. Cabin crew polite and efficient. Nice newer
model 777 with good personal entertainment screens. Had seat 31A B and C to myself next to the
emergency door, lots of room. Meal served quickly and lights out after a short time. Landed 10
min early in Singapore. Second flight to Guanzhou on an older 777 was full. Crew staff polite
and efficient even though cabin was full. Older model 777 also has personal entertainment
screens but software is a little outdated, ok for 5 hour trip. Overall I always feel like I
can trust this airline to be on time and provide good service.
SINGAPORE AIRLINES customer review : 10 January 2010 by S Blair (Luxembourg)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-SIN-MNL return. Outbound A380 upper deck, seat hard and uncomfortable, good legroom, one
toilet out of service, bad smell coming from the others. 777-200 SIN-MNL, seats more
comfortable. Return flight SIN-LHR on 777-300ER, preferred this aircraft for such a long
flight. Food quality average, plenty of snacks and drinks between meals. Cabin crew relaxed,
polite, professional and hard-working.
SINGAPORE AIRLINES customer review : 10 January 2010 by B White (Australia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MEL-SIN Business Class 777-300 and 777-300er. Melbourne to Singapore sector was full, nothing
was any trouble for FAs - one glass of champagne that wasn’t quite cold enough was whisked
away and replaced after a comment to the crew. The food selection is good, but the Book the
Cook has more and perhaps a better selection. All food perfectly presented and in a timely
fashion. B777-300 is showing its age, but in some ways I feel that seats are more comfortable
than the 300er service. It does however have small video screens. Singapore T3, is a breeze
and the lounge is very spacious and extremely well serviced.
SINGAPORE AIRLINES customer review : 10 January 2010 by Arthur Chan (Canada)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SFO-HKG-SFO. Counter agents very helpful and friendly. The cabin crew were very attentive and
helpful. Meals were great on both flights!
SINGAPORE AIRLINES customer review : 8 January 2010 by R Lehmann (Singapore)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-MEL-SIN on A380 upper deck 71A. SIN-MEL flight left 2 hours late due to connecting
passengers coming from London, so arrived in Melbourne much later than expected and had to
wait for 30 minutes before allowed to disembark (quarantine issues?). Got sms 4 hours earlier
to notify me about the delay, nice touch. Seating in economy upper deck is much better and not
so crowded, although full plane. Seats nice and comfortable, food nice, drinks a plenty, was
addressed by name a few times, AVOD is nice and selection great. Return leg on same seat, left
on time, day flight and no eyeshades and socks etc given. Food was nice, I pre ordered the low
calorie meal, alcoholic and other drinks offered generously - senior staff more attentive and
friendly than juniors.
SINGAPORE AIRLINES customer review : 7 January 2010 by Hamzah Yaacob (Singapore)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-CAI-SIN (Via Dubai). Boarding at Changi was efficient. Unfortunately it was an ageing
772ER. Seats were old and narrow. I ended up raising the armrest for the entire trip. Legroom
was run of the mill. It really felt like being on some 3 star carrier. However, there was on-
demand entertainment with okay selection, amenity kits and above average service. If this were
a medium-haul day flight it would be acceptable. Seats were really hard and it was difficult
to sleep. We were not allowed to disembark at DXB. It was another 3 hours to CAI. I ate
breakfast and it was of sub-par standard. Maybe it was just the DXB catering. On the way back,
I got upgraded to business class. Again, it was the old sky bed seat. Legroom was relatively
good and service was great. However, we were delayed by 45 mins due to a technical problem.
That's no surprise, the aircraft was ancient. Food was surprisingly good, given it was CAI
catering. January entertainment selection was rubbish even though it had a tone of selection.
Seat wasn't lie flat and you kept on sliding off as it was at an angle. Overall, there were
no improvements. In fact the journey home was worse. Some business class seats refused to work
but eventually did after coaxing from the crew. According to my family members, the
entertainment system in economy wasn't working well. They were given a $50 voucher because of
that. All in all, the experience was okay. It's not that I wouldn't recommend SQ entirely but
I would for its Middle Eastern flights. I've had much better experiences on other flights.
Firstly, they seem to shun these flights with old aircraft. The timings for these flights are
horribly late at night and lastly all flights go through DXB or AUH where you're not allowed
to disembark the aircraft. SQ has started refurbishing its old 773 fleet (not the ERs) which
ply the Istanbul and Riyadh routes. However, unless you know you're on a refurbished aircraft
and you're travelling to the ME, don't use this airline. Even so, the timings will still be
bad and you'll find yourself dead tired, stuck in your seat while being serviced by ground crew.
SINGAPORE AIRLINES customer review : 7 January 2010 by S Lubis (Indonesia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CGK-SIN-HKG, Economy Class. CGK-SIN in a B 777-300, the interior shows its age, PTV was
available but since it is a short flight (1 hour 20 minutes), no program was shown, service is
good typical SQ. SIN-HKG in A380, nice cabin ambience, excellent service, loved the variety of
KrisWorld, food presentations on both flights could improved as this is a 5 star airlines.
Garuda Indonesia has better food presentations than this SQ. Service on both flights were
flawless.
SINGAPORE AIRLINES customer review : 7 January 2010 by Tim Short (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-BKK via Singapore. Seats on 777-300ER and A380 the same with good size screen and pockets
etc., but very hard. Seats on older 777-200 between Singapore and Bangkok softer and more
comfortable. Food good on all legs except the breakfast for the morning flight into Sydney
which has been cut back to roll/cake/fruit from something warm. Crew usual disciplined selves,
but do seem to be getting quite strict! Last comment is really a suggestion that upstairs in
Economy could be declared a baby free zone. SQ seems to attract more than it's fair share of
screamers.
SINGAPORE AIRLINES customer review : 7 January 2010 by D Bertram (USA)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
SIN-LAX (with a stopover at NRT). I was quite disappointed. I know this aircraft is aging,
but most 5-star airlines are able to keep them in wonderful repair. Not this one. The flight
attendants were a bit surly. 7 hours before landing - just as we were finishing dinner - my
girlfriend was asked if she wanted a full breakfast before landing. She said 'no' thinking (as
stated in the menu) that the alternative was the continental breakfast. When the continental
breakfast did not arrive and she asked about it, the flight attendant became huffy, scolding
her for changing her mind from 7 hours previous (which she had not – but even if she had).
There were only 2 other passengers in the entire business class section - so it was not like
the poor woman was overworked. Maybe I caught Singapore on a bad day - but our flight over on
Thai Airways was much more pleasant.
SINGAPORE AIRLINES customer review : 6 January 2010 by J Falappi (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
A330 PER/SIN/PER & A380 SIN/LHR/SIN. Service faultless expect PER/SIN seemed a little rushed.
IFE superb. A380 upper deck seating A & C seats definitely the way to go if travelling as a
couple. Upper deck cabin doesn't seem crowded even though the flights were full.
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