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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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Singapore Airlines Customer review :  28 July 2014 by Alan Tan    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

July 2014, SIN-MNL-SIN. Seats were OK for both sectors. Leg space for A330 was narrow, but MNL-SIN B777-200 retrofitted seats have more space. However B777-200 'new' PTV shrunk and low resolutions. Both sector's in flight meals were disappointing. SQ's meals standard have dropped in the past one year. They should ask their own chef to try out first before sending to cabin.



Singapore Airlines Customer review :  21 July 2014 by E Tan    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9 July, Auckland - Singapore. Seats not comfortable; leg space just about adequate. PTVs small and old. Cabin too warm. In flight meals disappointing. Service was reasonable, but could have been better. Disappointing flight all round. Not looking forward to journey home.



Singapore Airlines Customer review :  21 July 2014 by T Kam    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-SIN-LHR then reverse. Originally was meant to be A380-B747 outbound then A380 for both legs inbound. This was changed to B777-300 and B747 out and B777-300 in. The B777 was exceedingly cramped with very little leg room. When reclining, the seat moves forward further reducing your already limited legroom and when the passenger in front reclines, the seat back comes very close to you. Sardines in a can spring to mind. On the return trip because of the change of 'plane outbound, I checked on-line and discovered the change so for the second leg, SIN- SYD, I managed to change my seats to next to emergency door, definitely worth paying the extra. As for the seats themselves, on the B777 the seats are very hard with not much in the way of cushioning making a bad situation worse. From LHr-SIN, the in-flight entertainment was a modern touchscreen unit with an extensive choice but was extremely sensitive and with the closeness of it next to your knees, the slightest choice would activate it illuminating your area and your fellow passengers with light, not good if wanting to sleep that is if you can sleep in the crowded conditions. From SIN-SYD, the unit was an old system with very limited choice and I soon gave up with it. Having flown SIA many times before, I was really looking forward to flying with them to experience the (relative) comfort of the A380 yet again. What a disappointment! Previously whenever asked, I would say that SIA was my favourite airline but these cost-cutting measures have made me re-evaluate that.



Singapore Airlines Customer review :  18 July 2014 by H Watson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled SYD-SIN-ZRH. SYD-SIN on the old (and very full) 777-200. The entertainment system on this leg is awful, barely any good movies to watch, very limited. Food was fine. Arrived in Singapore early, gate to connecting flight just next door, too good to be true. They say if it's too good to be true, it probably is - the flight to Zurich was delayed 4 hours due to a hydraulic problem with the plane (oil leaking throughout the wing). Although this was extremely frustrating, the staff were extremely helpful, assisting people who were going to miss their next connecting flights etc. When we finally got on the flight to Zurich (an A380) the staff were great. Food pretty good and entertainment much better. Singapore Airlines always provide excellent service and Changi airport is very easy to navigate.



Singapore Airlines Customer review :  18 July 2014 by Lau Ni    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Redeemed an award flight for the family on NGO-SIN leg on 8 July 2014. Fantastic service, as expected of SQ Business Class. IFS switched effortlessly to dialect and Mandarin when speaking to my parents, who do not speak English. The crew were professional, attentive and friendly. Seats were excellent, better than the Asiana Business Class which I took 3 weeks prior. The noise-cancelling headsets given gave me painful ears after a while though. This was the first time I used their headsets as I used to carry my own - room for improvement on that. While everything else worked perfectly, the privacy screen was stuck and took a strapping male FA some effort to take out. Food was very good, except for dessert where the Chocolate Truffle Cake for dessert was disappointingly dry and hard. We enjoyed both the Japanese and the Western options. Food was served upon being airborne, which was about 11am, so it was rather early for lunch. When we asked for some fruits for snacks (or anything, really) at around 3pm, the FA said they did not have any food left and offered us mixed nuts instead. Perhaps SQ should stock up on snack items?



Singapore Airlines Customer review :  18 July 2014 by Siauw Steve    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-SIN-CGK on A330-300 and B777-200 (retrofitted) respectively. First leg, Tokyo-HND to Singapore-SIN morning flight. Very generous volume and options of food and drinks. I always like the Singapore Sling cocktail by the way. Second leg, retrofitted B777-200 from Singapore to Jakarta. Tasty fruit platter and excellent hot towel service, as always.



Singapore Airlines Customer review :  18 July 2014 by N Hodgson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-SIN-LHR-SIN-MEL in Economy using points redemption. Comfortable enough flight on all legs, legroom good in economy and service typically robotic and boring. IFE excellent. No issue with inflight as they are definitely good. No recognition whatsoever for status despite my partner spending significant sums with this airline, but no surprises there as this is the usual procedure with Singapore Airlines these days. Lounge in Singapore not good. On a long haul flight such as this, there are no showering amenities. I realise for Business and First travellers this is available in SilverKris lounge but in KrisFlyer Gold not. The lounge is very basic, and as their hub being Changi, I had expected more. Food options were lacklustre and overall quite disappointing. The flight itself however couldn't fault and arrived feeling fairly refreshed at either end, but their lounges at all destinations where SQ operated are always fairly average. LHR, SIN, MEL all initially come to mind.



Singapore Airlines Customer review :  18 July 2014 by Lau Ni    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took an Airbus 330, SIN-KIX on 29 June 2014. Flight departed and arrived on time. Service was average - good but not excellent. Perhaps it has to do with the full load. Aircraft was alternating between very cold and very hot throughout the flight. Restrooms were clean, IFE working perfectly and food was standard. The major flaw was the seat pitch. Couldn't remember the last time I took SQ's A330, but the seat pitch was way smaller than even ANA Domestic, which I took twice during this trip. It was very cramped.



Singapore Airlines Customer review :  14 July 2014 by J Wong    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ285 from SIN to AKL. Despite a full flight, service was good. Flight steward were attended to fulfil my request very soon after the bell was pressed. But disappointed over the ageing aircraft. SQ ticket price definitely not in the lower bracket, but the 777-300 cabinet condition and facilities were just too old when comparing to other carriers.



Singapore Airlines Customer review :  14 July 2014 by D Roberto    (Italy)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta - Singapore - Milan, July 9-10. Everything fine, cabin crew excellent as always. Still my favourite airline.



Singapore Airlines Customer review :  14 July 2014 by S Stephen    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Zurich to Jakarta via Singapore, all flights were on time, and friendly attentive cabin crew, they really give attention to passengers. Seat was very comfortable and the entertainment was great, enough for a 12 hour flight, but the flight path was not as informative as before. First flight from Zurich to Singapore, had horrible seafood menu as I ordered before and the fourth flight from Singapore to Zurich the problem was the entertainment system - we couldn't see the flight path, and the audio or video was stuck every few minutes. I did try the Wi-Fi onboard. I think $5.99 for 5 MB was far too expensive and the connection was slow. Other than that, every aspect was went very well (check in, boarding, transit, baggage handling).



Singapore Airlines Customer review :  9 July 2014 by Ala Lim    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX - Singapore via Tokyo. Entertainment system in the new Airbus A380 was excellent, had all new movies. Service was good, they had hot towels and many choices of food. The headphones weren't working well, I could only hear from one side. Seats were pretty small for a new aircraft but overall satisfying.



Singapore Airlines Customer review :  7 July 2014 by T Alex    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 218 from Melbourne to Singapore on a Boeing 777-300ER. Renowned Singapore Girls were friendly and exemplary. A passenger seated next to me spilled her orange juice on my lap and they courteously offered wet towels to me when I requested for them. Food was great and Krisworld was amazing as usual.



Singapore Airlines Customer review :  7 July 2014 by Peter Fitzgerald    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIA business class, Christchurch - Singapore - Istanbul and then London - Singapore - Auckland. Staff service was superb. My only negatives are the smallish TV screens and rather overly warm cabin.



Singapore Airlines Customer review :  7 July 2014 by A Makiol    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BNE-SIN return in Economy class. All flights departed and arrived on time. Aircraft was modern and clean A330, with nice interior. Seats were not the most comfortable and felt a bit cramped. IFE was very good, user friendly. The cabin crew are wonderful, very helpful, kind and courteous. Food was of high quality, however the continental breakfast was a let down. All kinds of amenities were available and snacks provided on request. I did enjoy my trip with Singapore Airlines, maybe a tad overrated. I feel other Asian airlines such as KE, CX, CI are just as good, but still one of the best airlines you can fly!



Singapore Airlines Customer review :  4 July 2014 by J Murray    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome to Singapore, SQ 365 on 27 June. We were advised at check-in that there had been a change of aircraft and our hearts sank when we boarded, it was an ancient 777, surprised that Singapore Airlines still uses these dinosaurs. I have never experienced such old, uncomfortable business class seats (you could select either seat recline or leg raise, not both at the same time). I am only 5 ft 4" and I felt scrunched up. There was no storage around the seat area for personal belongings on this very old plane, really not good enough for a five star airline on a long haul route. No mattress over the seats as you get with Qantas and no amenities pack (only slippers and eye shade). The only saving grace were the crew, they were exemplary, fantastic in fact and the meals were fantastic. If only the aircraft matched the wonderful service on board.



Singapore Airlines Customer review :  4 July 2014 by H Davis    (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai-Singapore-Perth. Very disappointing. What has happened to Singapore Airlines? The standard of the aircraft was just not up to today's standards and that's not because I usually fly Emirates which is in another class altogether compared to this flight, at the same price! The whole interior of the aircraft was that of the 1980's. The seats were old and didn't function properly, entertainment screen was tiny, dim (even on full brightness) and blurry. I flew economy, but felt sorrier for business class where seats looked like they were out of the 1970’s. Yes there are some other airlines that are as bad, but you pay for what you get and this flight was not cheap. Note: even low cost airlins these days have new fresh interiors albeit basic.



Singapore Airlines Customer review :  4 July 2014 by Pathmarueban Naidu    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ919, MNL-SIN, 24th June 2014. From check-in to deboarding the plane, check-in personnel were good. Excellent customer service, inflight meals were great. Singapore Airlines Cabin Crew are the best too. Will fly them anytime anywhere.



Singapore Airlines Customer review :  2 July 2014 by Alan Ford    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Auckland, SQ281 777-200. Can't believe Singapore still use this aircraft, it desperately needs an overhaul, tiny 6 inch displays, no touch, even with full brightness I was struggling, switched to using my tablet instead. Seat rests do go fully up. Service was poor this time around, Food normally in economy is ok to good, this wasn't. Not a nice way to come back to NZ. will consider other options.



Singapore Airlines Customer review :  2 July 2014 by Peter Britain    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-JFK over three separate legs. Encountered crews ranging from good to excellent on these flights. Catering was mainly Book the Cook and very good (FRA food is never as good as most other ports). Choice of DOM or Krug and great wine selection. SQ are still close to perfect in first class.



Singapore Airlines Customer review :  26 June 2014 by Mumford Patricia    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The plane seemed to be extremely old and in need of upgrade. Flight SQ0324, Friday 6th June. In the past I have always praised Singapore Airlines for having more room in Economy than any other airline - I was evidently very wrong and I guess lucky in the past. I had bruises on my leg where I had squeezed out of my seat to go to the bathroom - the passenger in front had reclined his seat and I couldn't get out of my seat easily. Flight was so bad I cancelled my flight home with Singapore (and lost the money) rather than suffer that trip again, I flew back to Melbourne with Qatar.



Singapore Airlines Customer review :  21 June 2014 by Davis Jennifer    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew 30th May, London - Singapore - Bali. First leg on the A380 double decker, second leg Boeing 777\200 series. Return flight 14th June as above but Singapore to London to our disappointment the aircraft was changed to a Boeing 777 300er series much prefer the A380. Cannot fault the service staff, very polite did their job well - we were given plenty of drinks during the flight. Seating and legroom good with good choice of entertainment. All flights very punctual.



Singapore Airlines Customer review :  21 June 2014 by Chew Daniel    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7th June, SIN-BKK, 10th June, BKK-SIN. Both were on A330s with on time arrivals. Something seems different with SQ now; The cabin crew now exude character and warmth. They're quick to start a quick conversation with you and go the extra mile to make sure that your flight is comfortable. Definitely heading back to being one of the best airlines in the world. Keep it up Singapore Airlines! Indeed a great way to fly.



Singapore Airlines Customer review :  21 June 2014 by K Staal    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DPS-Singapore, 28 May 2014. Excellent flight and service. Friendly and efficient staff. B777-200. Singapore - Amsterdam, 28 May 2014, B777-200. Although old aircraft, again very pleasant and comfortable. Staff very good. Flatbeds - we slept very well. Great flights, great airline.



Singapore Airlines Customer review :  21 June 2014 by Gonzales Pedro    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I normally take China Airlines for my monthly flight from Surabaya to Singapore. I found that the departure time is nice but the return time is far too early in the morning so my travel agent advised me to use SIA sister company, Silk Air for the return. Expecting something special as I'm paying more money, I didn't find anything special except the extra amenities. The so called Singapore Ladies/stewardess that are heavily advertised are nothing special. Please prepare to be disappointed.



Singapore Airlines Customer review :  17 June 2014 by John Marles    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SQ 308, 9th June 2014. The worst business Class seat, too wide, no support, hard as a rock. You can't sit comfortably in any position and it is pathetic to lie on. My back actually aching on arrival. Never again. Food lousy, choice too small, service without a smile and even then only when you asked. No pyjamas SIN to London and one meal served with no cloth at all. Used to be great. Flying back Emirates, and saving $1250 per seat on top.



Singapore Airlines Customer review :  17 June 2014 by Siauw Steve    (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SIN, SQ 967 / SIN-NRT, SQ 638. CGK-SIN with a retrofitted 777-200. It has always been nice that SIA has meal options other than standard meal. I opted for fruit platter and everything was tasty. Smooth take-off and landing, arrived SIN on time for connecting flight to Tokyo-NRT. SIN-NRT leg on B777-300ER with brand new interior. Tasty refreshment, breakfast, superb touch-screen IFE, ergonomic seat, comfy headrest. Two thumbs up as always!



Singapore Airlines Customer review :  11 June 2014 by K Marshall    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-SIN-BNE. Both flights very poor service offered by staff if you could find them! ICN-SIN did not see flight attendants for a full hour after take off, no offer of any drinks before take off or after. Poor selection of lunch offered - Braised beef with lentils! Staff hid behind curtain no offer of refills during a 5 hour flight. SIN-BNE - FA's were rude, midnight flight there was no offer of any snacks during 8 hour flight and made to feel I was an inconvenience when asking for a drink. Breakfast meal (received 6 hours into flight) was rubbish. Have flown Economy with Singapore and it was fine. I thought flying Business Class was going to be an amazing experience -it was just terrible. Rude staff and poor service. Will never fly with them again as it was such a waste (of a lot) of money!



Singapore Airlines Customer review :  11 June 2014 by Graves Kristian    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BNE always had a slight fear of flying before this trip! This was by far the best service I have received on an airline. Any long haul flights I make in the future will always be with Singapore.



Singapore Airlines Customer review :  9 June 2014 by A Genner    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from LHR - Singapore - Brisbane - Cairns, then the same return journey. In general the service was good, and we all enjoyed the food very much. There was a problem on the route from Singapore to Brisbane, in that our seats were in the centre block, and for some reason the crew kept missing us, first we got no food (they ran out just as they got to us, then started serving people around us, but not us) and in spite of several attempts to get their attention, they ignored us. Eventually my husband had to go down and ask them for food. The stewardess was very apologetic. I also noticed that when seatbelt checks were done on that flight, they didn't actually look along our row. I witnessed a couple of people pressing the Call button, and getting no response, at least for quite a while. On the same flight the entertainment monitors were unreliable. Mine didn't have sound for a while, and my son's just stopped working. The other legs of our journey were quite good, and I was impressed that our luggage reached our final destination efficiently. I did find the legroom a bit cramped, but that was more to do with the pillows and blankets. The main problem on the final leg of our return journey was a child a couple of rows behind us that just cried incessantly for almost 16 hours. Being a night flight, we'd hoped to sleep most of the way, but the whole section of the plane around the child was kept awake. There seemed to be no bassinets on our flight, so no doubt the child had to try to get comfortable sitting on parents lap? The crew were no doubt also affected by the crying, but what can anyone do in such a situation?



Singapore Airlines Customer review :  30 May 2014 by Chiew Robin    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore Airlines in its heydays was the service and efficiency pacesetter amongst international airlines. Unfortunately it has lost much of its shine, and has reduced itself to relying on price advantage to survive the onslaught by more progressive, truly international airlines, which are more in tune with today's international travellers. Case in point: during my last 2 trips from Melbourne to Singapore and back, on First and Business Class, 1) Cabin crews lack communication and English language skills, most are not able to carry a decent, mature conversation. 2) Male crews lack discipline and female crews rushing around like pre-programmed robots without genuine warmth. 3) Filthy leather seats and the lack of general cleanliness show up an ageing, tired airline. 4) Second rate food even in First with badly stocked kitchens without essentials such as Soy milk for coffee and fresh chilli sauce for food. And the list goes on. Wake up Singapore, the world has moved on.



Singapore Airlines Customer review :  30 May 2014 by C Lin    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew SIA (B777-300ER) from Houston to Singapore (return), it was great. However for the first trip, I ordered the seafood meal. It was very disappointing. One of the seafood meals (breakfast) was just eggs and a little bacon (it looked like a low calorie meal). On my return trip, I opted for regular meals, all were satisfactory. I will never order seafood meals from SIA.



Singapore Airlines Customer review :  30 May 2014 by Joel Ong    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on SQ856, SIN-HKG, 388 and SQ871, HKG-SIN, 772. The A380 was excellent as it's a brand new aircraft with new comfy seats and more legroom. Also, the crew provides excellent service for my family. Food was pretty decent, but the IFE could be improved. The return leg was an old 777-200ER. The service is as usual the SIA high standards and the interior and seats are well- maintained and not worn out despite being an old aircraft. In overall, the entire experience with Singapore Airlines journey was splendid and worth the money, will definitely fly the carrier again.



Singapore Airlines Customer review :  26 May 2014 by M Mejia    (Philippines)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MNL-SIN return with 3 kids. Fantastic airline despite using old equipment (777-200) for the regional route. Kids meals very tasty that even my daughter who is a very picky eater had no problems finishing the generous portions. Specialised headsets for the kids as well as some activity materials too. IFE acceptable, and adequate to keep the young ones entertained for the 3 hour flight. Well worth the money.



Singapore Airlines Customer review :  25 May 2014 by Andrew Rumpel    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-MNL-SYD. Our first sector from Sydney to Singapore was good, seat comfort was good, food was good for economy, IFE was average since it wasn't the SIA KrisWorld flagship system. Singapore to Manila was good flight, A330, full flight. Security and boarding was slow (typical for Manila bound flights however), however it was SIA's Economy product seen on the A380. Returning back to Sydney, the Singapore to Manila leg was on a older B777 aircraft, with an old IFE system with loop programming, food was good and seat comfort was good. Our final leg to Sydney was on an A380, on the upper deck. The flight wasn't full, and the cabin crew during pushback, invited us to come downstairs and check out an empty row, so we got a row to ourselves and it was a very comfortable trip back to Sydney. IFE was good, food was good, however a bit disappointed with the continental breakfast which was essentially a fruit and muffin. Service overall was excellent, same high standard that Singapore Airlines provides, and the flights ran on time, some flights arriving earlier than scheduled. Price was great, and would definitely recommend SIA to anyone travelling.



Singapore Airlines Customer review :  24 May 2014 by Oscar Nyholm    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SIN - 777-300ER. The flight was ok but the service was amazing! The food was good, the seat was good. It was a red-eye flight that was 7hrs and only 1:30hrs of sleep - it took 2:30hrs for dinner and 2hrs for breakfast. I would recommend that Singapore Airlines should do short meal services for red-eye flights.



Singapore Airlines Customer review :  17 May 2014 by Philip Peace    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Sydney, LHR/SIN on the 777-300ER with new business class and SIN/SYD on the A380-800 with the older business product. The food and service was superb. I used book the cook for both legs, lamb chops on the second leg were memorable. Champagne was Bollinger. The new business seats are excellent but suffer from the requirement to place ones feet in a small pocket to sleep diagonally. If you can get the bulkhead seats do so as this avoids the problem. I got bulkhead seats for the second leg on the A380. SIA do not offer sleeping suits in business.



Singapore Airlines Customer review :  17 May 2014 by A Moffatt    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very disappointed by the Singapore Airlines business class travel experienced recently. My partner and I flew from Australia to Europe and back with Singapore Airlines, three sectors on the A380 and one on a B777. Surprisingly, the B777 provided the more comfortable experience despite the lack of a fully flat bed. The seats on the A380 are extremely wide (which was the initial draw card and the reason for spending $1500 more than for Cathay Pacific), but you have to sit in them diagonally to reach the foot rest - this was comfortable for about 5 minutes. The beds in the fully flat position are quite comfortable, but unlike other business class seats, there is no smooth transition from sitting to lying - you are required to 'make' the bed. When in the bed position, there is no comfortable backrest to allow you to sit comfortably - hence the large number of business travellers seen sitting cross-legged in bed throughout the flight! Furthermore, the seats are leather, but are very worn, sometimes damaged, and the headrests do not stay in position. There are no individual amenities kits (just an eye mask and some slippers) - a selection of items are available in the toilet cubicles. There are no pyjamas as on some other airlines. The service was highly variable. The worst sector by far was from Singapore to Heathrow. The staff were anything but attentive, the bathrooms were unclean, and food was dreadful. Garlic bread was cold and rock hard, and the "Book the Cook" proved to be extremely disappointing. The lobster thermidore was a complete let-down, and looked nothing like the pictures posted online by the airline and other travellers. The nut-encrusted veal was unfortunately the toughest and coldest piece of meal I have had on a flight, and the "crust" was more like a soggy coating. That said, the meals that were not pre-ordered were generally of very high quality. The entertainment system was excellent. Having previous travelled in Business Class with Qantas and Cathay Pacific, I would not hesitate to return to these two in preference to Singapore Airlines in future.



Singapore Airlines Customer review :  17 May 2014 by Terry Teo    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-Singapore-Dubai and return. The seat were spacious with good storage spaces but a bit dated due wear and tear. Crews were attentive, food served was generous and the entertainment selection was good.



Singapore Airlines Customer review :  12 May 2014 by Teng Joon Seng    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent carrier, everything is excellent. Steward/Stewardess are very polite and when I entered the aircraft, I had a sense that everything is going to be excellent. Meals are excellent and captain announcements were very clear and aircraft cabin was new and modern.



Singapore Airlines Customer review :  12 May 2014 by C Jones    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Quick business trip involving 4 long haul sectors on SQ. AKL-SIN-AMS-CPH-SIN-AKL. First two on 777-300ER and return on 777-200ER. As always fabulous and consistent service and quality all round. SQ is refitting their 777-200ER fleet with decent Business class seats similar to those fitted to the 300's and A380's but they still have 4 or 5 aircraft's not yet done. Unfortunately I got one sector with one of these and they are bad after you've experienced their newer product. If you are unlucky enough to get one of these you probably won't know until you board, see the seats and get that sinking feeling! Looking forward to them finishing the job as they appear to be using the old ones to NZ a lot!



Singapore Airlines Customer review :  12 May 2014 by Julia Lim    (Singapore)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Service standards are disappointing. My flight was on SQ 298 from Christchurch to Singapore, in general, for the price of the ticket, I expected much better. Food was very poor. For someone with high tolerance in salty food, the Chinese dinner meal (rice with pork in gravy) was very salty. Lamb stew served for lunch was undercooked. Choice of meals ran out for both lunch and dinner, and entertainment systems were surprisingly outdated (compared to other airlines with touch screen and consoles, SIA only had old fashioned consoles). Air stewardesses were decent, but not the most helpful or courteous. Having flown SIA and other airlines like Emirates, and even budget carriers in recent years, I find that the standard of SIA has been poorly maintained, and sad to say, even though I am a Singaporean who would want to support the main airline of our small country, the substandard flight service and appalling customer service I experienced this flight definitely does not live up to the price of its reputation and premium airline tickets. I would not be flying Singapore Airlines again.



Singapore Airlines Customer review :  11 May 2014 by James Wall    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR to MNL - to give some context I've done pretty much every route to Manila in recent years usually based on price at the time. I found Singapore Airlines still to be a cut above the rest - but not perfect - and wouldn't hesitate to use again. Main leg on way out was on a modern 777, very nice and clearly more space than competition due to 3-3-3 layout - food all good and I can't remember any other carrier proactively offering so many drinks and refills in Economy. However the Singapore to Manila leg (and same coming back) was a much older 777 cabin with mediocre screens etc. Still no complaints as the equivalent leg on Malaysian (comparable due to distance) is on a real shocker of a 737. On way back my video screen was down for the whole flight and the staff asked me to stay behind to speak to the customer service team at Changi for 'compensation' - they gave me some kind of wallet which was a nice touch but not worth waiting behind on an empty plane for. Singapore to London on A380 upstairs - great flight and great space. All 4 flights were delayed which was frustrating but hey not the airlines' fault. Generally - the long haul legs very impressive, the shorter flights average but overall far better than any other route to the Philippines. One frustration is security rules at the gate at Changi - confiscating water bought 2 minutes before at the airport which seems excessive.



Singapore Airlines Customer review :  9 May 2014 by Charles Kennedy    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN. Check-in agent was extremely helpful - even though I was travelling on a reward ticket issued by TACA and booked through Avianca (a tortuous provenance one would expect to preclude changes), I asked at check-in if I could take the later, 2230 flight, instead of the 2100 I was booked on, so I could get more work done in the lounge before the flight (and also as I prefer A380 to 777-300ER). Not only did he manage to do this, but having done so he realised my bag had already been tagged and sent down the chute, so printed a new tag, gave me my travel documents then raced off to intercept my bag and re-tag it somewhere in the bowels of T3. Amazing effort (and obviously successful as my bag indeed made it on the right flight). SAS lounge pretty good, nice view of the airfield action. Onboard, SQ were using the hi-J config A380 with business class taking up the entire upper deck. My window seat was the last row and on it’s own between the rear exit just ahead and the galley just behind. Service was very nice as usual from SQ, and again dispelled the myth that they are smiling robots as I had several nice conversations with different members of the crew. Food was a bit of a letdown (seafood and rice dish very bland) but the bed is so good, it’s almost too comfortable - I slept so well that I had awful jetlag for a week, arriving at 6pm incredibly refreshed left me hideously out of synch with the local time zone. I will manage my sleep patterns better and ask for some spicy sauce on the side of my main next time, but SQ remain one of the best in the air.



Singapore Airlines Customer review :  9 May 2014 by B Le Quesne    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In the last 2 weeks I flew from Perth to Singapore to Johannesburg back to Singapore then to Hong Kong from Hong Kong back to Singapore and finally home to Perth! All with Singapore Airlines. Every flight was quite simply the best I have experienced. I actually found myself looking forward to a meal on a plane. All aspects were fast, efficient, friendly and professional. Economy seats on the 777 are far better than any other airline I have flown, IFE was very good with a wide selection, all flights on time and onboard staff very good. Quite simply I can see why they are always rated so highly.



Singapore Airlines Customer review :  8 May 2014 by R Montgomery    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have been Silver Krisflyer members for 15 years at least and just flew Johannesburg to Singapore, SQ479, 26 Apr and Singapore to Brisbane, SQ235, 27 Apr and the disinterested and offhand manner of the staff was very noticeable. The females with one exception, were unsmiling and almost snatched trays from us. During meal service, flight attendants in the past always ensured the comfort of passenger dining by requesting the seats be upright but on these two flights I had to ask that this be done. Also, there was a huge rush to get a stone cold awful breakfast served before landing in Brisbane - why? Then they missed the fact that a passenger in front still had his seat reclined for landing. We noticed similar problems on a return Europe flight last year.



Singapore Airlines Customer review :  8 May 2014 by M Lau    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ222, SYD to SIN on Airbus 380, punctual take-off, excellent in-flight service, great seat, cabin crews were very friendly and attentive. Singapore Airlines is a class above others!



Singapore Airlines Customer review :  6 May 2014 by O Kelvin    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore Changi to Guangzhou Baiyun return. Stewardess were attentive and polite. Hot towel upon arrival. Food was excellent. Seats were comfortable. Good serving time and the drinks were great. Power sockets were found on the seats, great for my laptop! Something that I have not seen on my previous trip to Taiwan with the local airlines there. Everything was taken care off and you know that you are in good hands.



Singapore Airlines Customer review :  6 May 2014 by Pauline Mary Vind    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Left Heathrow on 21st February, stopping in Singapore for 1.5 hours before flight to Auckland. I had the pleasure of flying for the first time, not only to New Zealand from Heathrow but with Singapore Airlines. I just had to write to say how excellent my flying time was. I was made to feel safe, secure, welcome and as if I was the only passenger on the plane. Nothing was too much trouble. The staff were immaculate in all areas of appearance. A great flight.



Singapore Airlines Customer review :  1 May 2014 by Koh Chwee Lee    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to San Francisco on 26 April 2014 which was a full flight. Before take off, it seemed that some passengers were not assigned seats but the ground and cabin crew were on top of sorting things out. Food from Singapore to Hong Kong was pretty good but the food from Hong Kong to San Francisco was quite disappointing.



Singapore Airlines Customer review :  30 April 2014 by William Knight    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 25, April 19, 2014 and Flight 26 on April 27, 2014. My wife and I have flown Singapore Airlines before and have always been more than satisfied with every aspect of the flight. This trip was even better than in the past. The crew on both flights were exceptionally helpful since my wife had hip surgery recently and needed extra attention. We were accommodated at every turn during the flight. The American carriers could learn a lot from Singapore Airlines.



Singapore Airlines Customer review :  29 April 2014 by L Holmes    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We are long time Kris flyers, our flights SQ 224 and SQ 866, 7 April 2014, Perth - Singapore, Singapore - Hong Kong, there were no problems as was SQ 805, 22 April 2014. Beijing - Singapore, however SQ 223, 25 April 2014, Singapore - Perth, what a shambles, full flight, cabin staff were more interested in 'special meals etc'. Eventually after a 1.5 hour delay we were served lunch, you read about staff not answering call button, this happened to us, eventually our call was answered, there was definitely a problem. No coffee and tea was brought around, eventually my husband took our meal trays down to the back galley only to be met with oh! We forgot! On leaving the aircraft - there was not one cabin crew member to be seen.



Singapore Airlines Customer review :  28 April 2014 by Raoul Dasilva    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Denpasar (Bali) to Singapore on SQ 943. This was a great flight. Gracious and charming service on a 7 year old 777-200 in the old configuration with comfy armchair style recliners. Delicious beef steak, with great red wine and champagne. The cabin crew were professional and friendly. The IFE was very old fashioned, but that was the only demerit, otherwise excellent.



Singapore Airlines Customer review :  28 April 2014 by Steve Siauw    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ-011, Tokyo NRT to Singapore SIN on Airbus A380-800. Almost all seats on the economy class were occupied, but FAs stayed professional and smart. Effective F&B services, clean cabin, good amenities, acceptable IFE options. Two thumbs-up for SIA as always.



Singapore Airlines Customer review :  28 April 2014 by Chan Anthony Dominic    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a Kris Flyer "Silver Elite" member and I have recently travelled the Suites from Hong Kong to Singapore. I enjoyed every moment of the flight. A nice glass of bubbles (Dom Perignon) was offered before take off. The cabin crews were very attentive and helpful on every aspect of my flight. The food was more than adequate for me. A nice touch when a head cabin service officer apologized to me about the delay when the flight took off behind schedule from HKG, was due to late arrival to HKG from Singapore. I'll recommend this airline.



Singapore Airlines Customer review :  28 April 2014 by B Smith    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been on many business class trips, all lovely but Singapore Airlines tops them all. Their cabin crew are friendly and always smiling, the meals were excellent, the seat was huge and IFE was excellent. The lounge in Singapore was the best I have been in. For the 25 hours it took to get from Sydney to Paris I enjoyed every second, what I liked the most was the express passes at Sydney International Airport skipping the queue at customs. I don't usually fly on business trips with the kids but they loved it too!



Singapore Airlines Customer review :  28 April 2014 by M Obermann    (Korea)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with family ICN-SIN-DPS and back. Food was very tasty (for economy standard). Entertainment selection is very extensive. Cabin crew service and safety attitude is above standard. All flights were on time.



Singapore Airlines Customer review :  24 April 2014 by J Stephenson    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to London Heathrow on 17th April 2014 at 11.30pm. The best seats on any airline would be in a child free cabin, having just returned on another flight having to endure 13 hours listening to a screaming child, I think all airlines should ensure children/infants are in a separate cabin.



Singapore Airlines Customer review :  24 April 2014 by U Ashwathy    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a fairly new traveller with Singapore with 7 trips in 2014 usually from Singapore to and from my homeland India or my office in Germany. Today returned from my short Easter vacation with a round trip Pune-Mumbai- Singapore in Business class on 421 and 422. Spacious seats with extendable leg space for sleeping. Excellent Service - offered blankets and head rest within minutes. They serve the best inflight fresh food. You must not miss their 'Book the Cook' option and their speciality is the delicious Lobster Thermidor. Staff pronounced my difficult name correctly and the stewardess offered to fill in my landing visa form, my luggage was already towed in advance to my waiting car so I wont have to wait at the terminal after my flight.



Singapore Airlines Customer review :  23 April 2014 by L Harper    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 321-31/3/14, SQ 297- 1/4/14, SQ 298 - 17/4/14, SQ 308 - 18/4/14. Just returned from a trip to New Zealand and was very impressed with the level of service and efficiency. I would have no hesitation in travelling with Singapore Airline again or in recommending them to others.



Singapore Airlines Customer review :  20 April 2014 by T Kimberley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 305, 1/3/14. I have flown with them before but quite few years ago so assumed they would of gone downhill like so many airlines but what a pleasant surprise nothing had changed! Great service from the cabin crew, comfortable seating, really nice food and best of all a brilliant IFE system. I have flown with Cathay Pacific and Malaysian a lot and they are good but no where near the same class as Singapore.



Singapore Airlines Customer review :  17 April 2014 by J Choi    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is my second time travelling with SQ. This time, it was HKG-LHR with a transit in Singapore (SQ856 and SQ306). The trip was excellent in all respects, especially the catering and the seat, which has footrests unlike CX (which I found to be much needed on 13 hour flights). However, the transit in Changi was confusing, as it is against convention in the way that arrivals and departures are in the same area, and I was trying to find somewhere to go through immigration again, which turns out to be at the gate itself. Also, the A380's on both trips had a good variety in their IFE, despite not being touch screen, because the remote controller was not always responsive. I loved the rear economy section on the upper deck of the A380, it was cosy and small, meaning less noise and less people knocking against you when you are trying to go to the galley or bathroom. The purser was great, trying desperately to look for the other meal option from the downstairs cabin after it ran out on the upper deck. In a nutshell, a well deserved 5 star airline and something that is a class above Emirates.



Singapore Airlines Customer review :  16 April 2014 by C Chun    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just completed a return trip BKK-IST in biz class on 777-200 retro fitted. What a great way to fly! Service was excellent, got addressed by name on all 4 sectors and food was generally high standard overall. We tried the 'Book the Cook' Service and ordered their famous Lobster Thermidor. It was very good. The waffles unfortunately were terrible. The seat itself is very wide and not too bad for sleeping if you sleep diagonally. It was my first time in the seats and I didn't realise that the seat back didn't go back flat the full width of the seat. Perhaps the only disappointing thing would be the KrisWorld Entertainment System - it wasn't as extensive in selection of movies as say Cathay Pacific. The lounges were very good especially the Turkish Airlines one in Istanbul - incredible!!! This was a FF Points trip -if only we could afford to fly like this all the time.



Singapore Airlines Customer review :  14 April 2014 by V Cardinale    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled using Singapore Airlines on the weekend returning from Phuket and I must say I am nothing but impressed. The staff were extremely helpful and friendly, the plane itself was comfortable having ample room to stretch out (with two children that can be a bit hard). The flight was smooth and comfortable. I would highly recommend using them I have used them previously and have always been happy with their service.



Singapore Airlines Customer review :  12 April 2014 by L Darius    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Melbourne to Singapore on a Boeing 777-300ER. Entertainment options available were aplenty. Excellent service from the cabin crew. Who knew this tiny little country could produce one of the world's best airlines. Can't wait to fly with them again soon!



Singapore Airlines Customer review :  11 April 2014 by S Hanvey    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester UK - Munich - Singapore - Brisbane and same for return. Very friendly crew, very welcoming and helpful. Hot towels before take off, nice food and a good range of snacks available at any time. Good range of TV programmes and films that keep you entertained. Blankets, socks and headphones provided on each flight. Seats not particularly big with only slightly more leg room than a short haul flight, but still fairly comfortable. Always on time, with no problems/delays. Overall, a great airline with a great service! Would definitely recommend.



Singapore Airlines Customer review :  8 April 2014 by K Piddick    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN-BKK return. SQ232 and 231 on A380 and SIN/BKK sectors on A330. Having flown with the rest, I have now again, flown with the best. Return flight SIN to SYD not full - was seated upstairs and upon request was granted exit row seats without fuss. Everything about these flights was near perfect and yet the fares paid were no different from the other airlines. Most pleasant, relaxing flights with nothing more needing reporting. Definitely, a cut above the rest.



Singapore Airlines Customer review :  7 April 2014 by H Thordarson    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SIN, 25th March. After having to endure a flight from Copenhagen to Bangkok with SAS Scandinavian Airlines, the Singapore flight was like ascending from hell to heaven. The contrast could not have been greater. Wonderful service, great food and excellent entertainment. Singapore Airlines really care about their customers and it shows. Definitely worth every penny and highly recommended.



Singapore Airlines Customer review :  7 April 2014 by H Thordarson    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-AKL, 28th March. Very nice smooth flight. A printed menu, good food, a great entertainment system. The 777 is not the most spacious aircraft, but never mind, at least Singapore Airlines have the brains to stick to a 3x3x3 seating arrangement and do not push it to 3x4x3 like some others, such as Air New Zealand do. (In my opinion there should be some international law that forbids this practice because the cramped isle compromises safety.) The service and entertainment made up for the lack of space so I would still rate it as a 5 star experience.



Singapore Airlines Customer review :  3 April 2014 by Wilson See    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DXB-SIN. Both were on the B777-300ER series. Adequate legroom, and good IFE to keep me entertained throughout the flight. As usual, the service was up to standard, professional and efficient, but Singapore Airlines service tends to lag the warmth and personable service despite being efficient and professional. That being said, a worthwhile flight on both leg under Singapore Airlines and I will recommend to choose Singapore Airline compared to Emirates for this route.



Singapore Airlines Customer review :  31 March 2014 by P Tanner    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN-SYD and return. A380 for the first and third legs, B777 for the second and fourth. Booked early enough to get the upstairs economy cabin for the A380 flights, seats in rows of two with a storage bin on the window side. Only quibble, which is trivial, is that the library of movies and audio books wasn't that great. Helpful cabin crew rebooted non-functioning IFE very promptly on one leg. Fruit option for meals excellent. Hot towels and regular juice/water supplies much appreciated and the service across the board could not be faulted - the crews seem highly efficient anyway but it helps that there are enough staff for them not to get irritable through needing to work at breakneck pace. We've done this journey with Qantas when they flew Heathrow-Sydney Singapore but switched because a Dubai-Sydney leg is just too long. T3 at Changi is an oasis of calm compared to Dubai and if you book flights with a medium layover you can be asleep in the airside transit hotel minutes after landing. A definite choice of airline and route when we next make the trip.



Singapore Airlines Customer review :  31 March 2014 by M Nisa    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ942 from Singapore to Denpasar: service was friendly, food was good - had no problems with the flight. SQ943 from Denpasar to Singapore: service was cold, they had only one meal option left by the time they got to me (thankfully it tasted good). Wondering if SQ has done away with the kids' activity packs because my kids were not given any and I had to ask for the kid-sized headphones for them on both legs.



Singapore Airlines Customer review :  31 March 2014 by Hilary Simm    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We recently travelled business class return to Auckland via Singapore. We used both the 777, and airbus 380. What an experience! A lovely huge flat bed, an excellent choice of food and wines, and amazing service. How they managed to provide such excellent food 32,000 feet up was mind boggling! The stewards and stewardesses, were so helpful and friendly, nothing was too much trouble. They may charge more than some other airlines, but they are well worth the money. They will always be my airline of choice!





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