Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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For the fifth time, my husband and I are flying to Barcelona via Singapore. We booked months early at the Sydney Airport office of the airline. At that time, we were told it was not possible to allocate our seats for the hop from Singapore to Barcelona, but we should be able to choose them nearer the flight time. We emphasized it was essential we have one aisle seat, for medical reasons. Today, on the eve of our flight, my husband phoned the Sydney office and was told seats A&B were allocated, neither of which is an aisle seat! Despite about 25 minutes on the phone, the operator said we would have to try at the airport when we checked in.

DUR-JNB-SIN-BNE-SIN-JNB-DUR. Usual high standard of service expected on Singapore Airlines. Good food, decent legroom, and excellent cabin staff. Put to the test when flight from SIN to JNB delayed by technical problems. Initially 1 hour delay announced whilst waiting for boarding call in departure lounge at 0130. Drinks and snacks immediately organised. Full information regarding delay was provided, and updated regularly. When further delay was announced more drinks and snacks were supplied, and blankets provided. On boarding after 3 hour delay, letter of apology handed to each passenger with a feed-back form. On arrival in Johannesburg all passengers with onward connections were handed details of rearranged flights as they left the aircraft. A perfect example of how to handle delay in a manner that impresses passengers rather than upsetting them.

Had a great flight with Singapore Airlines a couple of years ago. Unfortunately our flights from Perth to Singapore to Beijing last month was much less desirable. Aircraft's are now very old with small old style PTV screens and bits of upholstery coming apart. The worst part were the seats. Seat pitch was very tight and our attempts to create more room by putting seat magazines etc in overhead bins were made futile whenever passengers in front reclined. We found this so unbearable that on our return flights we requested a bulkhead seat each but was told this was only an option if we paid extra. Also the ground staff attending to our matter wasn't very friendly and displayed quite a bothered attitude. Meal quality varied on each flight. Food was plentiful but often it was inedible and we found ourselves leaving most of it. It's a shame SQ has become like the rest of them as they were our carrier of choice and we will look in to different carriers for future flights.

SIN-MLE. Excellent crew. The seat was comfortable for a 5hrs flight and the inflight entertainment was fabulous. After 30 mins of departure, meals came out with smile and delicious drink. I tried all the juice available, so far so good.

SIN-LHR on the A380. Check-in was smooth at Singapore, there was hardly anyone! Staff service had improved on this flight, with most cabin crew smiling. Food was great, with Singaporean, Western and Indian choices. Seat was ok. Inflight Entertainment was the same standard. Overall, the flight was a good one.

LHR-SIN on the A380. Check-in was quite long at London (20 mins), even though I had arrived at the airport more than 3 hours before my flight. First trip service was good, with the exception of one leading stewardess who stepped on my toe and did not apologise. Food was mediocre, the noodles being a bit dry. The seat was ok. Entertainment was great, with up to date movies and AVOD. Touched down at Singapore on time. Overall, Singapore Airlines has lost a bit of its shine that it used to have 2-3 years ago, but I will still fly with them if they have any good promotions.

Round trip Johannesburg - Manila - Denpasar - Johannesburg. First time flying Singapore business. Flights on all sectors very good. Staff very professional and friendly. Entertainment brilliant. Two small niggles. Still flew in old business class seats for all flights. That was a big disappointment. Bags given to passengers lacked toiletries. Will fly again most definitely.

Round-trip from MEL-SIN-LAX. Flight experience not as good as I hoped. Noticeable decline in food and service standards. Meals tasted alright however not enough was offered and presentation didn't exist. One or two very good wines but options need to be better and more varied. Service from crew attentive but there was no warmth and interaction was minimal with passengers. Felt the same way with their lounge staff at Melbourne and Changi, polite though not really accommodating. Big letdown on every sector were the seats. Not a fan of their business seats and whilst the concept of additional width is tempting, it has been executed poorly. The length is too short and not good for tall passengers when sleeping and knees have to be bent if not in a diagonal position. Consequently woke up feeling tired and exhausted from a lack of proper sleep. Didn't feel I got proper lumbar support either when sitting to watch IFE or to eat. Overall, would think twice before flying this business route again and value for money was poor.

ADL-SIN-MNL-SIN-ADL. An enjoyable and comfortable trip. A330 aircraft had excellent entertainment system. B777 needs to upgrade to larger screen. Flights on time and crew attentive and friendly. The taste of the food has declined slightly over the years. Excellent value for money. Still my first choice for international travel.

SIN-JFK. Full A380 flight but very organized boarding both in Singapore and Frankfurt made it less harried. Punctual departures and arrivals. Had a seat on the upper deck which was great. Service on the whole - efficient and friendly. The crew seemed to be less present and did very few drink runs on the longer 12+ hour sector to FRA. Meals were good for the most part. Breakfast was the only downer. Snack counter set up at the back - the selection in my opinion is better when flying out of London. Enjoyed the IFE a lot more than I did a couple of months back. Enjoyed having entire seasons of some TV series to watch along with good selection of films. Legroom is decent but the seat starts to feel a bit hard after a few hours only. Early arrival into JFK with bags out in a reasonable time.

Disappointing flight from London to Sydney. Ground staff in London were polite however staff at Changi were at times unbelievably rude and determined to get the job done and over with. Overall comfort of seats aren't good at all with very minimal room and small recline made sleeping almost impossible. Planes beginning to show their age and halfway through the flight to Sydney, one of the toilets was closed due to a drainage problem with the sink which caused very long waits and they were rarely cleaned by crew leaving it very filthy. Food ranged from good to awful and options really limited even for economy class. Positives with IFE but really not good enough in other areas and expect better when paying a premium.

SYD-SIN-SYD mid April. First leg on an A380 was the better flight and seats were alright but not overly comfortable. Upper deck makes a big difference in noise levels and is quieter but downside is noise from the galley is much more audible. Found the food portions quite small (even though I'm not a big eater) and taste was quite salty for me. Drink rounds were appreciated with water or juice and ice cream was very nice. Return leg was terrible on a very old 777 aircraft which felt like it could break apart during turbulence. Seats very cramped and tightly placed together and definitely didn't feel suitable for long distance flights. Food on this leg was inedible for me and drink rounds not as frequent. Checking in at Changi for the return flight became manic and queues kept growing due to limited booths being allocated and lots of staff around but very disorganized. Would only fly again if the price is right and not recommend.

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