SINGAPORE AIRLINES   Passenger Reviews and Customer Trip Reports

SINGAPORE AIRLINES customer review :  29 September 2009 by Geoffrey Earl    (New Zealand)

Auckland-Frankfurt and Istanbul - Auckland. Business Class. Flights to Europe on the B777-300 with the new flat bed - a wonderful product. Easy to sleep and plenty of room. Coming back Istanbul to Singapore was on an older B777-300 and via Dubai and there was nothing special about the flight. The stopover in Dubai seemed a waste of time. Singapore-Auckland leg was on a B777-200 and nice lie flat seats and usual fine service from the crew. Another added bonus is going through Changi Airport which was so efficient and well run.

SINGAPORE AIRLINES customer review :  28 September 2009 by M Hickey    (Ireland)

LHR-SYD return on B777-300 and A380. All flights full and on time. The usual excellent on- board service. IFE on B777-300A is poor when compared with system on the other legs. Food was okay, although drinks service did appear to be limited on the packed A380.

SINGAPORE AIRLINES customer review :  28 September 2009 by Michael Crossan    (New Zealand)

AKL-SIN. Good check-in & boarding procedures. Seat pitch & comfort better on this flight, inflight service was poor. Crew attempted to deliver drinks service quickly by dispensing pre- poured beer, wine or juice (no drinks trolley used or peanuts given out). It came back to bite them as numerous passengers requested other drinks than those offered, which doubled their workload! During the flight, two meals handed out - food quality ranged from bland to poor, with mains overcooked. The most noticeable pointer of the whole flight was the almost non- existent cabin crew. One drinks service (water/juice) was given out between meals. No snack service was provided throughout the flight. Had the crew made themselves more visible, they would have noticed that many passengers did not sleep despite being a nightime flight. 6-7 hours into the passenger call bells were ringing frequently with requests for drinks & snacks. As a result of the above, I suspect the breakfast service was deliberately started early as it commenced with over three hours flying time before landing. Follow on flight with ANA to Tokyo (NRT) was in stark contrast - an excellent service.

SINGAPORE AIRLINES review :  25 September 2009 by Tim Short    (Australia)

Sydney - Heathrow B777-300ER both legs. I paid for exit row seats which made life much more comfortable. Seats fine, but very firm base makes for a numb backside after a short time. Food service good, but signs of cost saving with very limited alcohol offered (available by asking) and almost empty amenity kit (no more eye shades). Regular water runs and toilet checking and a smile from the Singapore girls.

SINGAPORE AIRLINES review :  24 September 2009 by M Graham    (UK)

LHR-SIN-MEL on A380 then B777. Hot towels, amenity kits and service with a smile. I have never seen so many families on a flight no doubt because of the attentive flight crew. The meals were very good and crew regularly came around with drinks. All flights on time. I would certainly choose this airline again to fly to Australia.

SINGAPORE AIRLINES review :  19 September 2009 by Bob Andrews    (UK)

LHR-SIN-LHR on A380. Check in at Heathrow very quick and soon in the lounge which is pleasant enough. On board the service was up to its usual high standard even though the flight was full. The very large seats take a little bit of fiddling to be comfortable when sitting but I had many hours of good quality sleep in the flat bed position. The food was excellent as was the AVOD system but the SQ wine quality has slipped in the past year as well as the bottled water. The return check in was again very easy and the lounge at T3 at Changi is superb. On board another full flight, there was a noticeable lapse in the usual high standards. I had to ask for headphones, then slippers and then for bottled water long after everyone else had received theirs and on one of the meal services the waiting time for the main course was over half an hour after the starter (I was last again - maybe I said something wrong or seat 15K is plagued!). Of course the usual apologies, etc and although very minor things, I hope that this really was an unusual event and not the start of a downward slope.

SINGAPORE AIRLINES review :  18 September 2009 by Peter Kubler    (Australia)

Adelaide - Singapore. The aircraft was a new Airbus A330, seats with personal video screen and films on demand. The food was as good as one can expect in tourist with plenty of wine or spirits available. The staff were helpful and friendly. The seat was passable for comfort provided one is not too tall. The only criticism I have is that there should be a day time flight option as one loses one night's sleep coming back. For the return trip I was not able to check in online which was rather strange.

SINGAPORE AIRLINES review :  18 September 2009 by Terry Stokes    (Australia)

Sydney-Singapore-Cape Town return in a mixture of B747, 777-200, and a 777-300ER. All flights on time. Aircraft spotless, quality of the meals is very high. Crew constantly supplying drinks and had high levels of customer service on all flights. Promptly fulfilling requests and they pay special attention to anyone travelling with babies and young children which helps.

SINGAPORE AIRLINES review :  18 September 2009 by Arlo McCubbin    (Canada)

Eight flights around Asia and the South Pacific from SFO. All on time with excellent service. Some business cabins (eg. Seoul to SFO) very lightly loaded, which perhaps added to the quality of service.

SINGAPORE AIRLINES review :  17 September 2009 by B Sumuan    (Indonesia)

CGK - PNH via SIN. The first leg was on SQ and the second leg to Phnom Penh was a codeshare with MI. Excellent service, great food, FAs friendly and helpful unfortunately due to the short flying time between CGK and SIN on 773-ER the crew did not hand out the headsets. So I just stared the silent screen in front of me. On the return flight, I had an overnight transit in Singapore. The service was also excellent.

SINGAPORE AIRLINES review :  17 September 2009 by Sanjaya Kuruppu    (Australia)

MEL to FRA return. Inflight service excellent, IFE up to date with latest movies and music hits on demand. FAs very helpful, food is above average. Only downside is that some of the old planes need a refurbishment, but a minor issue. Although a bit pricy will certainly fly with SQ again.

SINGAPORE AIRLINES review :  15 September 2009 by D Waterfall    (Australia)

Beijing to Melbourne. Crew greeted us by name. Seat room brilliant and comfortable, crew were great, and come around with the drinks between meals. FA's are made us feel special.

SINGAPORE AIRLINES review :  14 September 2009 by James Halley    (Thailand)

BKK-SIN return trip. Onboard service up to the high standard I have come to expect. But for once a downside. I checked in at the Kris gold card section in Singapore and the check in girl I had was the worst I have seen in the 42 years I have been flying. No words were spoken to me at all during the whole process. As a gold card holder checking in over 2 hours before the flight, I was given a middle seat which I failed to notice (the J seat on an Airbus is the aisle and thought they were running a new A330 instead of the B777 which is normally on the route). It was a B777 but I didn't inconvenience the person on the aisle as I had expected. He also tagged my luggage through to Chiang Mai as I was connecting through to CNX with Bangkok Airways. When I got to BKK this is when the next set of problems arose as SQ and PG do not have any form of co-operation agreement and one cannot simply transit there, but have to join the lines of people going into BKK and then go up to the departure level and check-in there. Having so much time on my hands, I checked that the bag didnt get offloaded in BKK before proceeding upstairs. I checked in and drew the attention to the PG check in guy that I had a bag coming through from SIN on SQ. No comment offered. When I arrived in CNX, I was told that my bag was not listed as a transfer bag as PG doesn't work with SQ (I begged her not to go down that route again!). She sent me to the domestic arrivals where much to my surprise the bag came up and so it entered Thailand without ever seeing a Thai customs officer, still bearing the original label put on in SIN. So anyone following in my footsteps, please note the inconvenience of being unable to transit in BKK and use the special immigration facilities set up about 100 metres from the Bangkok Airways transfer desk. PG of course blame thai immigration (and the latter blame the carriers). One bright note is that SQ and TG now co- operate. So next time I'll skip PG and fly TG. But the girl in Singapore was almost zombie like and should not be let loose on passengers. She would be better off in the cargo department where crates and boxes dont expect any interaction