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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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Read Singapore Airlines Passenger Reviews and Singapore Airlines customer trip Reports


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Singapore Airlines Customer review :  30 January 2014 by Carol Roestorf    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was a passenger on 4 flights between December and end of January 2014. Johannesburg to Singapore, was good with excellent staff service and 5 star service for everything. Singapore to Adelaide the staff were less attentive. Adelaide to Singapore, my return was again 5 star service. The cabin crew were visible the whole time. Singapore to Johannesburg was not a good flight. My screen did not work properly, my headset was not working and as a diabetic traveller, the lack of food service was panic stations for myself. As we left at 2.10 in the morning, a filled bread roll for the entire flight back does not suffice. I explained to the staff that I needed to have something to eat and was afforded a small bread roll and an apple. Snacks were available, but they do not take the place of a meal for passengers. Meals are necessary for diabetics and they cannot travel on snacks for 8 hours, especially as the inbound flight would have also just served a snack prior to landing.



Singapore Airlines Customer review :  28 January 2014 by K Peterson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MLE-SIN, SIN-PER on A330-300. Flight was Male to Singapore was on a fairly dated aircraft. There were dirt and scuff marks across most of the surfaces which detracted from the feeling of luxury! Good service though and food and meals were of a high standard. Singapore to Perth flight was a much newer and cleaner aircraft with fantastic staff. This flight would be a 10/10 and, by comparison, the flight from Male was lacking in the service area. Seat was quite difficult to sleep on as angled seats are used.



Singapore Airlines Customer review :  24 January 2014 by Saltis Harald    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great flight all round! I flew SYD-SIN and really enjoyed my flight on Singapore's A380. The inflight entertainment was great with all the latest movies and TV shows. I was lucky enough to be sitting on the upper deck which offers more cabin space. The food was great and had a good variety of Western and Asian food. The seats were comfortable and had an ok recline. The cabin attendants were friendly and always had a smile!



Singapore Airlines Customer review :  24 January 2014 by B Jones    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Singapore, Singapore to Beijing. Semi-traditional Christmas Day dinner option, decorations in cabin, festive music and the best flight attendants. My airline of choice for long haul because nothing was a problem for them.



Singapore Airlines Customer review :  23 January 2014 by Anders Pedersen    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent trip in Boeing 777-200. Flight delayed 45 Minutes. Request for certain seat was accommodated and the flight was only half full resulting in several empty seats given options for sleep. Service good and 2-3 hot meals were served (dinner, hot snacks, breakfast). Staff hard working and professional. A true 5 star airline with a genuine economy class product.



Singapore Airlines Customer review :  22 January 2014 by H Watson    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Paris CDG-SIN-SYD. First leg was on the A380, and we were seated in exit row seats on the upper deck. Much quieter and nicer than downstairs. The attendants were great, food pretty good and as it was a long flight, there were trays of drinks and snacks available at the back - you could just help yourself. Flight left about 30 mins late but still arrived in SIN on time. Second leg from SIN-SYD was on an older 777. Seats nowhere near as comfortable, very few movies on an old entertainment system. The attendants on this leg weren't as good either, they just didn't seem interested in helping, compared to the other leg. So the first flight was wonderful, the second one not so much. Singapore Airlines is still very good and recommend it.



Singapore Airlines Customer review :  15 January 2014 by Michael Rouse    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester-Singapore-Sydney return. Brilliant service, good food for economy class. Flight attendants worked hard and were first class. On the outward journey suggested we might want to move to have more space, sadly the plane was packed coming back. We will use them again.



Singapore Airlines Customer review :  14 January 2014 by G Treano    (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-SIN-JNB-SIN-NRT. Took off late from HND in an A330, due to aircraft arrival. Cabin crew did a good job. No amenity kits distributed. Seat had a lot of space, and IFE was loaded with good selections. Had the Japanese style breakfast which was good. Later served refreshment (had a choice) which was nice. I had the Spaghetti and Eggplant, really good. Cabin crew made continuous drink runs. A330 had dirty seats that needed cleaning or replacement, but a good flight. Took off late from SIN in a revamped 777-200. Lots of space, and legroom. Amenity kits distributed. Refreshment was a sandwich and I fell asleep after eating. Had the Omelette for Breakfast. Really good. IFE was not loaded up. Arrived early into JNB. Ground staff at JNB really nice and friendly for being 0605 in the morning. JNB-SIN took off on time. Full flight, and again in a revamped 777-200. Amenity kits distributed. Served lunch after an hour. I had the braised pork, which was really good. Fell asleep, but was awakened by the constant snack runs of sandwiches, which were small but very tasty. Constant wine refills were also done. Fruit, cookies, and chips were also distributed as snacks. For Breakfast asked for chicken but was served the Omelette, with sausage. No complaints as it was perfect! Arrived into SIN early. SIN-NRT gate said closed, but they were letting pax check in. Seemed like boarding took forever. Took off on time in A380. Seat was cramped, and smaller than 777-200, and A330 seats. Served lunch, I had the Japanese selection, it was ok. Fell asleep, and was occasionally awakened to cabin crew doing drink runs. Aircraft seemed to be really cold. Landed in NRT early. With all the late UA flights arriving Immigration was a nightmare! The last flight seemed to be a little low on standards, but overall Singapore Airlines is still right up there, next to ANA.



Singapore Airlines Customer review :  13 January 2014 by S Palmer    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Singapore, Singapore to Sydney, 5th January 2014. We had our dates mixed up and turned up to the airport for the wrong flight, a day late. This was our fault, and Singapore Airlines were very helpful and managed to put us on the next flight (the one we wrongly turned up for). We were not charged anything for this and the ground staff were very professional and helpful. The flight were good, seats were as comfortable as economy gets and the entertainment was excellent. The cabin crew were polite and very professional. The food was really good. Because we were headed all the way to Sydney, we had to try and get on another flight at Singapore. Once again the ground staff were helpful and professional, and put us on the next flight to Sydney at no additional cost. The second flight was as good as the first, with comfortable seating, great entertainment and service, and good food. All round very pleased with Singapore Airlines, and grateful!



Singapore Airlines Customer review :  13 January 2014 by Shu Wen Teo    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy from LA to SIN in May 2013. The seat is spacious and provides enough legroom. However, I was utterly disappointed with the service. I fell asleep when they were handing out the meals. I woke up when all the passengers were just about to dig in and I immediately asked for my meal. But, I was told that they had run out of lunch and the rude air stewardess walked away without offering anything else. Aren't they supposed to have enough meals for everyone? Even though the air stewardess offered 2 small bags of chips later, this still did not make up for it. Light snacks for main meal? I don't think so.



Singapore Airlines Customer review :  13 January 2014 by Imtiaz Riadi    (Indonesia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SIN-DEL, SQ 967 and SQ 406. Connection time more than sufficient. The seat was comfortable but not fully flat. The meal choices I had on the CGK-SIN Route were Rendang and Lasagne. I tried the Rendang and it was delicious, soft, tender and quite spicy. The TV was sufficient and I'm thankful they have charging port on the SQ 406. I slept for the rest of the flight and managed to do some last minute inflight shopping before landing.



Singapore Airlines Customer review :  13 January 2014 by Velvon Almeida    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to Singapore to Mumbai return. Excellent service by cabin crew, B777-300ER from AKL to SIN. Seats were comfortable. Inflight entertainment was excellent. I had pre arranged a special meal that was delicious. At Singapore airport ground staff member was waiting to guide passengers to Mumbai as it was a fast connection. Singapore to Mumbai was B777-200 - another nice flight.



Singapore Airlines Customer review :  10 January 2014 by Anders Pedersen    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-SIN-SYD on 9th January 2014. First leg on B770-200. Excellent and proactive, ambitious, and diligent staff whether old or young. Seats not lie flat but no need for a two hours ride. Lounge access, food, and drinks very good. 3-4 options for hot food given! The Bollinger champagne is now replaced. No cheese table could be offered. No wifi available. SIN-SYD on A380-800. The cabins provide some privacy. Beds are flat but not fully horizontal, a small angle of 3-4% remains, disturb sleeping, and annoys. The TV screens are heavily light reflecting and are more mirrors than TVs – what a disaster as compared to the investment. The tray tables are in a funny, skew position, forcing the gourmand to lean sideways while eating. Disappointed by this seat furthermore its hard to operate. Food is excellent and options are plenty. No cheese table offered. No wifi available. FAs were kind, caring and attentive. SQ is the only airline serving stout beer - quite charming. Wines are good and food is good as well.



Singapore Airlines Customer review :  9 January 2014 by Steven Cao    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dec 26, Shangahi Pudong-Singapore-Auckland with brand new B777-300ER, very efficient check-in and pleasant transit experience, comfortable seat with spacious legroom, large AVOD screen with plenty of movies/tv shows/music channels. Cabin crew very friendly and polite, lots food and very tasty, beverages/snacks/fruit served frequently during the mid-might flight of Singapore-Auckland. Return flight Christchurch-Singapore-Shanghai Pudong with old and dated B777-200, can't believe SG still use this type of aircraft for 10hrs flight, mini VOD screen is like a joke, again, outstanding cabin crew and food service.



Singapore Airlines Customer review :  9 January 2014 by A Turner    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy from Frankfurt to Singapore. Food was decent, leg space sufficient. A very smooth flight with good customer service. Our flight out of Frankfurt was delayed due to bad weather in New York, missed our connecting flight from Singapore to Perth as a result. We were very impressed with their service in this situation. They organised a room and paid a return taxi fare to the very nice Hotel Village Changi. We spent most of our 10 hour wait there eating the free buffet meals and resting in the comfortable room. Although we were frustrated that we were so severely delayed, having a hotel room and meals provided made the situation less stressful.





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