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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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Singapore Airlines Customer review :  28 April 2014 by Steve Siauw    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ-011, Tokyo NRT to Singapore SIN on Airbus A380-800. Almost all seats on the economy class were occupied, but FAs stayed professional and smart. Effective F&B services, clean cabin, good amenities, acceptable IFE options. Two thumbs-up for SIA as always.



Singapore Airlines Customer review :  28 April 2014 by Chan Anthony Dominic    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a Kris Flyer "Silver Elite" member and I have recently travelled the Suites from Hong Kong to Singapore. I enjoyed every moment of the flight. A nice glass of bubbles (Dom Perignon) was offered before take off. The cabin crews were very attentive and helpful on every aspect of my flight. The food was more than adequate for me. A nice touch when a head cabin service officer apologized to me about the delay when the flight took off behind schedule from HKG, was due to late arrival to HKG from Singapore. I'll recommend this airline.



Singapore Airlines Customer review :  28 April 2014 by B Smith    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been on many business class trips, all lovely but Singapore Airlines tops them all. Their cabin crew are friendly and always smiling, the meals were excellent, the seat was huge and IFE was excellent. The lounge in Singapore was the best I have been in. For the 25 hours it took to get from Sydney to Paris I enjoyed every second, what I liked the most was the express passes at Sydney International Airport skipping the queue at customs. I don't usually fly on business trips with the kids but they loved it too!



Singapore Airlines Customer review :  28 April 2014 by M Obermann    (Korea)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with family ICN-SIN-DPS and back. Food was very tasty (for economy standard). Entertainment selection is very extensive. Cabin crew service and safety attitude is above standard. All flights were on time.



Singapore Airlines Customer review :  24 April 2014 by J Stephenson    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to London Heathrow on 17th April 2014 at 11.30pm. The best seats on any airline would be in a child free cabin, having just returned on another flight having to endure 13 hours listening to a screaming child, I think all airlines should ensure children/infants are in a separate cabin.



Singapore Airlines Customer review :  24 April 2014 by U Ashwathy    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a fairly new traveller with Singapore with 7 trips in 2014 usually from Singapore to and from my homeland India or my office in Germany. Today returned from my short Easter vacation with a round trip Pune-Mumbai- Singapore in Business class on 421 and 422. Spacious seats with extendable leg space for sleeping. Excellent Service - offered blankets and head rest within minutes. They serve the best inflight fresh food. You must not miss their 'Book the Cook' option and their speciality is the delicious Lobster Thermidor. Staff pronounced my difficult name correctly and the stewardess offered to fill in my landing visa form, my luggage was already towed in advance to my waiting car so I wont have to wait at the terminal after my flight.



Singapore Airlines Customer review :  23 April 2014 by L Harper    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 321-31/3/14, SQ 297- 1/4/14, SQ 298 - 17/4/14, SQ 308 - 18/4/14. Just returned from a trip to New Zealand and was very impressed with the level of service and efficiency. I would have no hesitation in travelling with Singapore Airline again or in recommending them to others.



Singapore Airlines Customer review :  20 April 2014 by T Kimberley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 305, 1/3/14. I have flown with them before but quite few years ago so assumed they would of gone downhill like so many airlines but what a pleasant surprise nothing had changed! Great service from the cabin crew, comfortable seating, really nice food and best of all a brilliant IFE system. I have flown with Cathay Pacific and Malaysian a lot and they are good but no where near the same class as Singapore.



Singapore Airlines Customer review :  17 April 2014 by J Choi    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is my second time travelling with SQ. This time, it was HKG-LHR with a transit in Singapore (SQ856 and SQ306). The trip was excellent in all respects, especially the catering and the seat, which has footrests unlike CX (which I found to be much needed on 13 hour flights). However, the transit in Changi was confusing, as it is against convention in the way that arrivals and departures are in the same area, and I was trying to find somewhere to go through immigration again, which turns out to be at the gate itself. Also, the A380's on both trips had a good variety in their IFE, despite not being touch screen, because the remote controller was not always responsive. I loved the rear economy section on the upper deck of the A380, it was cosy and small, meaning less noise and less people knocking against you when you are trying to go to the galley or bathroom. The purser was great, trying desperately to look for the other meal option from the downstairs cabin after it ran out on the upper deck. In a nutshell, a well deserved 5 star airline and something that is a class above Emirates.



Singapore Airlines Customer review :  16 April 2014 by C Chun    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just completed a return trip BKK-IST in biz class on 777-200 retro fitted. What a great way to fly! Service was excellent, got addressed by name on all 4 sectors and food was generally high standard overall. We tried the 'Book the Cook' Service and ordered their famous Lobster Thermidor. It was very good. The waffles unfortunately were terrible. The seat itself is very wide and not too bad for sleeping if you sleep diagonally. It was my first time in the seats and I didn't realise that the seat back didn't go back flat the full width of the seat. Perhaps the only disappointing thing would be the KrisWorld Entertainment System - it wasn't as extensive in selection of movies as say Cathay Pacific. The lounges were very good especially the Turkish Airlines one in Istanbul - incredible!!! This was a FF Points trip -if only we could afford to fly like this all the time.



Singapore Airlines Customer review :  14 April 2014 by V Cardinale    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled using Singapore Airlines on the weekend returning from Phuket and I must say I am nothing but impressed. The staff were extremely helpful and friendly, the plane itself was comfortable having ample room to stretch out (with two children that can be a bit hard). The flight was smooth and comfortable. I would highly recommend using them I have used them previously and have always been happy with their service.



Singapore Airlines Customer review :  12 April 2014 by L Darius    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Melbourne to Singapore on a Boeing 777-300ER. Entertainment options available were aplenty. Excellent service from the cabin crew. Who knew this tiny little country could produce one of the world's best airlines. Can't wait to fly with them again soon!



Singapore Airlines Customer review :  11 April 2014 by S Hanvey    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester UK - Munich - Singapore - Brisbane and same for return. Very friendly crew, very welcoming and helpful. Hot towels before take off, nice food and a good range of snacks available at any time. Good range of TV programmes and films that keep you entertained. Blankets, socks and headphones provided on each flight. Seats not particularly big with only slightly more leg room than a short haul flight, but still fairly comfortable. Always on time, with no problems/delays. Overall, a great airline with a great service! Would definitely recommend.



Singapore Airlines Customer review :  8 April 2014 by K Piddick    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN-BKK return. SQ232 and 231 on A380 and SIN/BKK sectors on A330. Having flown with the rest, I have now again, flown with the best. Return flight SIN to SYD not full - was seated upstairs and upon request was granted exit row seats without fuss. Everything about these flights was near perfect and yet the fares paid were no different from the other airlines. Most pleasant, relaxing flights with nothing more needing reporting. Definitely, a cut above the rest.



Singapore Airlines Customer review :  7 April 2014 by H Thordarson    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SIN, 25th March. After having to endure a flight from Copenhagen to Bangkok with SAS Scandinavian Airlines, the Singapore flight was like ascending from hell to heaven. The contrast could not have been greater. Wonderful service, great food and excellent entertainment. Singapore Airlines really care about their customers and it shows. Definitely worth every penny and highly recommended.



Singapore Airlines Customer review :  7 April 2014 by H Thordarson    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-AKL, 28th March. Very nice smooth flight. A printed menu, good food, a great entertainment system. The 777 is not the most spacious aircraft, but never mind, at least Singapore Airlines have the brains to stick to a 3x3x3 seating arrangement and do not push it to 3x4x3 like some others, such as Air New Zealand do. (In my opinion there should be some international law that forbids this practice because the cramped isle compromises safety.) The service and entertainment made up for the lack of space so I would still rate it as a 5 star experience.



Singapore Airlines Customer review :  3 April 2014 by Wilson See    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DXB-SIN. Both were on the B777-300ER series. Adequate legroom, and good IFE to keep me entertained throughout the flight. As usual, the service was up to standard, professional and efficient, but Singapore Airlines service tends to lag the warmth and personable service despite being efficient and professional. That being said, a worthwhile flight on both leg under Singapore Airlines and I will recommend to choose Singapore Airline compared to Emirates for this route.



Singapore Airlines Customer review :  31 March 2014 by P Tanner    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN-SYD and return. A380 for the first and third legs, B777 for the second and fourth. Booked early enough to get the upstairs economy cabin for the A380 flights, seats in rows of two with a storage bin on the window side. Only quibble, which is trivial, is that the library of movies and audio books wasn't that great. Helpful cabin crew rebooted non-functioning IFE very promptly on one leg. Fruit option for meals excellent. Hot towels and regular juice/water supplies much appreciated and the service across the board could not be faulted - the crews seem highly efficient anyway but it helps that there are enough staff for them not to get irritable through needing to work at breakneck pace. We've done this journey with Qantas when they flew Heathrow-Sydney Singapore but switched because a Dubai-Sydney leg is just too long. T3 at Changi is an oasis of calm compared to Dubai and if you book flights with a medium layover you can be asleep in the airside transit hotel minutes after landing. A definite choice of airline and route when we next make the trip.



Singapore Airlines Customer review :  31 March 2014 by M Nisa    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ942 from Singapore to Denpasar: service was friendly, food was good - had no problems with the flight. SQ943 from Denpasar to Singapore: service was cold, they had only one meal option left by the time they got to me (thankfully it tasted good). Wondering if SQ has done away with the kids' activity packs because my kids were not given any and I had to ask for the kid-sized headphones for them on both legs.



Singapore Airlines Customer review :  31 March 2014 by Hilary Simm    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We recently travelled business class return to Auckland via Singapore. We used both the 777, and airbus 380. What an experience! A lovely huge flat bed, an excellent choice of food and wines, and amazing service. How they managed to provide such excellent food 32,000 feet up was mind boggling! The stewards and stewardesses, were so helpful and friendly, nothing was too much trouble. They may charge more than some other airlines, but they are well worth the money. They will always be my airline of choice!





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