SINGAPORE AIRLINES   Passenger Reviews and Customer Trip Reports

SINGAPORE AIRLINES customer review :  24 October 2009 by R Pritchard    (UK)

LHR-Singapore-Auckland and Christchurch-Singapore-LHR. A variety of planes, including A380 SIN to LHR. Seats reasonably comfortable, with adequate legroom. Food tasty, though my wife was less impressed with the vegetarian option. Flight attendants excellent as always, apart from one very impatient and rude woman checking the boarding passes at Christchurch. All flights arrived on time or a little early. We took the Singapore Stopover option, which was excellent value.

SINGAPORE AIRLINES customer review :  22 October 2009 by J Hulianto    (Indonesia)

NRT-SIN on the A380. On-time, check-in pretty fast and controlled boarding. Cabin was very clean and neat. Seats are nice with a large seat pitch and luggage store, and every seat is installed with the biggest PTV I have seen, complete with the coat hanger, reading light, power supply and cup holder. Pillows, blankets and headphones available for everyone. Menus and hot towels given soon after passengers on board. FAs are friendly and helpful, and the food delicious. Large range of movies, games, and music.

SINGAPORE AIRLINES customer review :  22 October 2009 by B Jacovou    (Australia)

MEL-SIN night flight, economy. Staff friendly and well presented. Food surprisingly nice as was drink menu. Entertainment superb with many on demand new and older movies as well as other options. Legroom sufficient. Aircraft was clean and flight was smooth. Great overall service.

SINGAPORE AIRLINES customer review :  13 October 2009 by B White    (Australia)

Melbourne/Frankfurt 1st class 747/777-300. From check in to arrival absolutely superb service, food and FA’s. The new Singapore T3 is smooth and effortless to transit thru, and the 1st and business class lounges are expansive and very well serviced, including the A la carte menu offerings. The 777-300ER seats are as big as they appear in the advertising, and are easily and quickly converted to the sleeping position. Upon waking your pre selected coffee (I think 6 choices) or tea is waiting, and nothing was to much trouble for the crew.

SINGAPORE AIRLINES customer review :  8 October 2009 by J Kurzava    (USA)

SFO-HKG-SIN-BKK and BKK-SIN-HKG-SFO, 777-300ER on SFO to SIN, 777-200 SIN-BKK. Due to the fantastic prices offered by SQ in June, I booked our annual golf group on SQ instead of our usual carrier EVA. Extremely courteous check-in at SFO and well organized boarding. Very attentive flight crew that kept beverages full. As stated in other reviews, flight attendants do a fantastic job with unruly children. I was happily surprised at the seat pitch in the new 300ER, recline was acceptable although the seat was a bit hard for a 17 hour flight. Food was above any other economy class and better than deluxe economy class I have flown. SIN-BKK flights on the older 777-200 are a bit of a let down after the 300ER, but the flights were short and the excellent service made up for the shortcomings of the hardware. If the plan of the deep discounted fares was to introduce SQ to other airlines flyers and entice them to switch in the future; it worked, we will be back.

SINGAPORE AIRLINES customer review :  8 October 2009 by Peter Anderson    (Australia)

MEL-SIN-BKK. The website suggests video on demand (no), in-seat power (no) and various other bits and bobs. What we got was a looping video reel of rubbish entertainment' woeful video quality and a map function that would constantly break up. On the plus side the crew were their stylish selves, food something of an airline revelation and the cabin was clean and well looked-after. The transfer to another low-tech cabin 777 was a disappointment for the same reasons but the good points applied again. Very close inspection of the website revealed we shouldn't have been expecting much but you really had to look. Still, it was reasonably priced and our only complaint was that we didn't have enough time in SIN.

SINGAPORE AIRLINES customer review :  7 October 2009 by David Kemp    (Australia)

BNE to SIN return. New aircraft with excellent inflight service. When I flew these legs 12 months ago I felt the standards had slipped - this time the service was faultless.

SINGAPORE AIRLINES customer review :  6 October 2009 by T Olmstead    (UK)

LHR-SIN on the A380 with a stop in Singapore and new B777 SIN-SYD. On the way back I was on the A380 straight through SYD-LHR. A380 is quiet and I like the fact that Singapore has economy seats on the upper deck. The extra storage space with most window seats is great. The seats are comfortable (for economy) with good width and pitch even when the person in front is reclined. KrisWorld entertainment is great, with a huge selection of choices and good size personal screen. Only complaint would be that the headphones don't stop you from hearing your neighbour's movie - annoying when trying to sleep. Food was good and service exceptional, with flight attendants constantly coming through with drinks and snacks.

SINGAPORE AIRLINES customer review :  6 October 2009 by P Sammons    (Australia)

I should preface my remarks by explaining that owing to last minute changes to our itinerary, we ended up paying well over the odds for our SYD/LHR return flights (circa $AUD5,000 each). Firstly, the A380 seats - am around 6 feet and of average build but just could not get comfortable - footrests too high and seat base too firm. As a result, slept for about four hours (in total) on a 22 hour flight. Between main meals, snacks and drinks (other than water or tea/coffee) almost non-existent. On the positive side, the flight attendants were very hospitable and willing to assist with small requests.

SINGAPORE AIRLINES customer review :  1 October 2009 by R Watson    (Australia)

Brisbane to Heathrow. Daylight fight Singapore to Heathrow in Boeing 777 (economy) was one of the most pleasant I have had. Service, food and video was very good.

SINGAPORE AIRLINES customer review :  30 September 2009 by T Merter    (Turkey)

Dubai-Istanbul on a B777-200. I was disappointed with their 90s style Business Class seat which was narrow and offered little comfort. IFE outdated with poor picture quality from a pop-up screen from the armrest. Inflight service also poor - I had to wait for 25 minutes to be told that my earlier breakfast selection was not available. I was disappointed with SQ as I choose them over TK on this route because of their reputation.

SINGAPORE AIRLINES customer review :  30 September 2009 by Michael Schade    (Singapore)

Singapore-Johannesburg return in Y class. 777-200ER, crammed, hard and generally uncomfortable seats. This made the journey rather unpleasant. IFE on demand, but tiny screens. Service good with below average quality of food. Overall a rather mediocre experience for a long haul flight!