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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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Singapore Airlines Customer review :  30 May 2014 by Chiew Robin    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore Airlines in its heydays was the service and efficiency pacesetter amongst international airlines. Unfortunately it has lost much of its shine, and has reduced itself to relying on price advantage to survive the onslaught by more progressive, truly international airlines, which are more in tune with today's international travellers. Case in point: during my last 2 trips from Melbourne to Singapore and back, on First and Business Class, 1) Cabin crews lack communication and English language skills, most are not able to carry a decent, mature conversation. 2) Male crews lack discipline and female crews rushing around like pre-programmed robots without genuine warmth. 3) Filthy leather seats and the lack of general cleanliness show up an ageing, tired airline. 4) Second rate food even in First with badly stocked kitchens without essentials such as Soy milk for coffee and fresh chilli sauce for food. And the list goes on. Wake up Singapore, the world has moved on.



Singapore Airlines Customer review :  30 May 2014 by C Lin    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew SIA (B777-300ER) from Houston to Singapore (return), it was great. However for the first trip, I ordered the seafood meal. It was very disappointing. One of the seafood meals (breakfast) was just eggs and a little bacon (it looked like a low calorie meal). On my return trip, I opted for regular meals, all were satisfactory. I will never order seafood meals from SIA.



Singapore Airlines Customer review :  30 May 2014 by Joel Ong    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on SQ856, SIN-HKG, 388 and SQ871, HKG-SIN, 772. The A380 was excellent as it's a brand new aircraft with new comfy seats and more legroom. Also, the crew provides excellent service for my family. Food was pretty decent, but the IFE could be improved. The return leg was an old 777-200ER. The service is as usual the SIA high standards and the interior and seats are well- maintained and not worn out despite being an old aircraft. In overall, the entire experience with Singapore Airlines journey was splendid and worth the money, will definitely fly the carrier again.



Singapore Airlines Customer review :  26 May 2014 by M Mejia    (Philippines)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MNL-SIN return with 3 kids. Fantastic airline despite using old equipment (777-200) for the regional route. Kids meals very tasty that even my daughter who is a very picky eater had no problems finishing the generous portions. Specialised headsets for the kids as well as some activity materials too. IFE acceptable, and adequate to keep the young ones entertained for the 3 hour flight. Well worth the money.



Singapore Airlines Customer review :  25 May 2014 by Andrew Rumpel    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-MNL-SYD. Our first sector from Sydney to Singapore was good, seat comfort was good, food was good for economy, IFE was average since it wasn't the SIA KrisWorld flagship system. Singapore to Manila was good flight, A330, full flight. Security and boarding was slow (typical for Manila bound flights however), however it was SIA's Economy product seen on the A380. Returning back to Sydney, the Singapore to Manila leg was on a older B777 aircraft, with an old IFE system with loop programming, food was good and seat comfort was good. Our final leg to Sydney was on an A380, on the upper deck. The flight wasn't full, and the cabin crew during pushback, invited us to come downstairs and check out an empty row, so we got a row to ourselves and it was a very comfortable trip back to Sydney. IFE was good, food was good, however a bit disappointed with the continental breakfast which was essentially a fruit and muffin. Service overall was excellent, same high standard that Singapore Airlines provides, and the flights ran on time, some flights arriving earlier than scheduled. Price was great, and would definitely recommend SIA to anyone travelling.



Singapore Airlines Customer review :  24 May 2014 by Oscar Nyholm    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SIN - 777-300ER. The flight was ok but the service was amazing! The food was good, the seat was good. It was a red-eye flight that was 7hrs and only 1:30hrs of sleep - it took 2:30hrs for dinner and 2hrs for breakfast. I would recommend that Singapore Airlines should do short meal services for red-eye flights.



Singapore Airlines Customer review :  17 May 2014 by Philip Peace    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Sydney, LHR/SIN on the 777-300ER with new business class and SIN/SYD on the A380-800 with the older business product. The food and service was superb. I used book the cook for both legs, lamb chops on the second leg were memorable. Champagne was Bollinger. The new business seats are excellent but suffer from the requirement to place ones feet in a small pocket to sleep diagonally. If you can get the bulkhead seats do so as this avoids the problem. I got bulkhead seats for the second leg on the A380. SIA do not offer sleeping suits in business.



Singapore Airlines Customer review :  17 May 2014 by A Moffatt    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very disappointed by the Singapore Airlines business class travel experienced recently. My partner and I flew from Australia to Europe and back with Singapore Airlines, three sectors on the A380 and one on a B777. Surprisingly, the B777 provided the more comfortable experience despite the lack of a fully flat bed. The seats on the A380 are extremely wide (which was the initial draw card and the reason for spending $1500 more than for Cathay Pacific), but you have to sit in them diagonally to reach the foot rest - this was comfortable for about 5 minutes. The beds in the fully flat position are quite comfortable, but unlike other business class seats, there is no smooth transition from sitting to lying - you are required to 'make' the bed. When in the bed position, there is no comfortable backrest to allow you to sit comfortably - hence the large number of business travellers seen sitting cross-legged in bed throughout the flight! Furthermore, the seats are leather, but are very worn, sometimes damaged, and the headrests do not stay in position. There are no individual amenities kits (just an eye mask and some slippers) - a selection of items are available in the toilet cubicles. There are no pyjamas as on some other airlines. The service was highly variable. The worst sector by far was from Singapore to Heathrow. The staff were anything but attentive, the bathrooms were unclean, and food was dreadful. Garlic bread was cold and rock hard, and the "Book the Cook" proved to be extremely disappointing. The lobster thermidore was a complete let-down, and looked nothing like the pictures posted online by the airline and other travellers. The nut-encrusted veal was unfortunately the toughest and coldest piece of meal I have had on a flight, and the "crust" was more like a soggy coating. That said, the meals that were not pre-ordered were generally of very high quality. The entertainment system was excellent. Having previous travelled in Business Class with Qantas and Cathay Pacific, I would not hesitate to return to these two in preference to Singapore Airlines in future.



Singapore Airlines Customer review :  17 May 2014 by Terry Teo    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-Singapore-Dubai and return. The seat were spacious with good storage spaces but a bit dated due wear and tear. Crews were attentive, food served was generous and the entertainment selection was good.



Singapore Airlines Customer review :  12 May 2014 by Teng Joon Seng    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent carrier, everything is excellent. Steward/Stewardess are very polite and when I entered the aircraft, I had a sense that everything is going to be excellent. Meals are excellent and captain announcements were very clear and aircraft cabin was new and modern.



Singapore Airlines Customer review :  12 May 2014 by C Jones    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Quick business trip involving 4 long haul sectors on SQ. AKL-SIN-AMS-CPH-SIN-AKL. First two on 777-300ER and return on 777-200ER. As always fabulous and consistent service and quality all round. SQ is refitting their 777-200ER fleet with decent Business class seats similar to those fitted to the 300's and A380's but they still have 4 or 5 aircraft's not yet done. Unfortunately I got one sector with one of these and they are bad after you've experienced their newer product. If you are unlucky enough to get one of these you probably won't know until you board, see the seats and get that sinking feeling! Looking forward to them finishing the job as they appear to be using the old ones to NZ a lot!



Singapore Airlines Customer review :  12 May 2014 by Julia Lim    (Singapore)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Service standards are disappointing. My flight was on SQ 298 from Christchurch to Singapore, in general, for the price of the ticket, I expected much better. Food was very poor. For someone with high tolerance in salty food, the Chinese dinner meal (rice with pork in gravy) was very salty. Lamb stew served for lunch was undercooked. Choice of meals ran out for both lunch and dinner, and entertainment systems were surprisingly outdated (compared to other airlines with touch screen and consoles, SIA only had old fashioned consoles). Air stewardesses were decent, but not the most helpful or courteous. Having flown SIA and other airlines like Emirates, and even budget carriers in recent years, I find that the standard of SIA has been poorly maintained, and sad to say, even though I am a Singaporean who would want to support the main airline of our small country, the substandard flight service and appalling customer service I experienced this flight definitely does not live up to the price of its reputation and premium airline tickets. I would not be flying Singapore Airlines again.



Singapore Airlines Customer review :  11 May 2014 by James Wall    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR to MNL - to give some context I've done pretty much every route to Manila in recent years usually based on price at the time. I found Singapore Airlines still to be a cut above the rest - but not perfect - and wouldn't hesitate to use again. Main leg on way out was on a modern 777, very nice and clearly more space than competition due to 3-3-3 layout - food all good and I can't remember any other carrier proactively offering so many drinks and refills in Economy. However the Singapore to Manila leg (and same coming back) was a much older 777 cabin with mediocre screens etc. Still no complaints as the equivalent leg on Malaysian (comparable due to distance) is on a real shocker of a 737. On way back my video screen was down for the whole flight and the staff asked me to stay behind to speak to the customer service team at Changi for 'compensation' - they gave me some kind of wallet which was a nice touch but not worth waiting behind on an empty plane for. Singapore to London on A380 upstairs - great flight and great space. All 4 flights were delayed which was frustrating but hey not the airlines' fault. Generally - the long haul legs very impressive, the shorter flights average but overall far better than any other route to the Philippines. One frustration is security rules at the gate at Changi - confiscating water bought 2 minutes before at the airport which seems excessive.



Singapore Airlines Customer review :  9 May 2014 by Charles Kennedy    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN. Check-in agent was extremely helpful - even though I was travelling on a reward ticket issued by TACA and booked through Avianca (a tortuous provenance one would expect to preclude changes), I asked at check-in if I could take the later, 2230 flight, instead of the 2100 I was booked on, so I could get more work done in the lounge before the flight (and also as I prefer A380 to 777-300ER). Not only did he manage to do this, but having done so he realised my bag had already been tagged and sent down the chute, so printed a new tag, gave me my travel documents then raced off to intercept my bag and re-tag it somewhere in the bowels of T3. Amazing effort (and obviously successful as my bag indeed made it on the right flight). SAS lounge pretty good, nice view of the airfield action. Onboard, SQ were using the hi-J config A380 with business class taking up the entire upper deck. My window seat was the last row and on it’s own between the rear exit just ahead and the galley just behind. Service was very nice as usual from SQ, and again dispelled the myth that they are smiling robots as I had several nice conversations with different members of the crew. Food was a bit of a letdown (seafood and rice dish very bland) but the bed is so good, it’s almost too comfortable - I slept so well that I had awful jetlag for a week, arriving at 6pm incredibly refreshed left me hideously out of synch with the local time zone. I will manage my sleep patterns better and ask for some spicy sauce on the side of my main next time, but SQ remain one of the best in the air.



Singapore Airlines Customer review :  9 May 2014 by B Le Quesne    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In the last 2 weeks I flew from Perth to Singapore to Johannesburg back to Singapore then to Hong Kong from Hong Kong back to Singapore and finally home to Perth! All with Singapore Airlines. Every flight was quite simply the best I have experienced. I actually found myself looking forward to a meal on a plane. All aspects were fast, efficient, friendly and professional. Economy seats on the 777 are far better than any other airline I have flown, IFE was very good with a wide selection, all flights on time and onboard staff very good. Quite simply I can see why they are always rated so highly.



Singapore Airlines Customer review :  8 May 2014 by R Montgomery    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have been Silver Krisflyer members for 15 years at least and just flew Johannesburg to Singapore, SQ479, 26 Apr and Singapore to Brisbane, SQ235, 27 Apr and the disinterested and offhand manner of the staff was very noticeable. The females with one exception, were unsmiling and almost snatched trays from us. During meal service, flight attendants in the past always ensured the comfort of passenger dining by requesting the seats be upright but on these two flights I had to ask that this be done. Also, there was a huge rush to get a stone cold awful breakfast served before landing in Brisbane - why? Then they missed the fact that a passenger in front still had his seat reclined for landing. We noticed similar problems on a return Europe flight last year.



Singapore Airlines Customer review :  8 May 2014 by M Lau    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ222, SYD to SIN on Airbus 380, punctual take-off, excellent in-flight service, great seat, cabin crews were very friendly and attentive. Singapore Airlines is a class above others!



Singapore Airlines Customer review :  6 May 2014 by O Kelvin    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore Changi to Guangzhou Baiyun return. Stewardess were attentive and polite. Hot towel upon arrival. Food was excellent. Seats were comfortable. Good serving time and the drinks were great. Power sockets were found on the seats, great for my laptop! Something that I have not seen on my previous trip to Taiwan with the local airlines there. Everything was taken care off and you know that you are in good hands.



Singapore Airlines Customer review :  6 May 2014 by Pauline Mary Vind    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Left Heathrow on 21st February, stopping in Singapore for 1.5 hours before flight to Auckland. I had the pleasure of flying for the first time, not only to New Zealand from Heathrow but with Singapore Airlines. I just had to write to say how excellent my flying time was. I was made to feel safe, secure, welcome and as if I was the only passenger on the plane. Nothing was too much trouble. The staff were immaculate in all areas of appearance. A great flight.



Singapore Airlines Customer review :  1 May 2014 by Koh Chwee Lee    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to San Francisco on 26 April 2014 which was a full flight. Before take off, it seemed that some passengers were not assigned seats but the ground and cabin crew were on top of sorting things out. Food from Singapore to Hong Kong was pretty good but the food from Hong Kong to San Francisco was quite disappointing.



Singapore Airlines Customer review :  30 April 2014 by William Knight    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 25, April 19, 2014 and Flight 26 on April 27, 2014. My wife and I have flown Singapore Airlines before and have always been more than satisfied with every aspect of the flight. This trip was even better than in the past. The crew on both flights were exceptionally helpful since my wife had hip surgery recently and needed extra attention. We were accommodated at every turn during the flight. The American carriers could learn a lot from Singapore Airlines.



Singapore Airlines Customer review :  29 April 2014 by L Holmes    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We are long time Kris flyers, our flights SQ 224 and SQ 866, 7 April 2014, Perth - Singapore, Singapore - Hong Kong, there were no problems as was SQ 805, 22 April 2014. Beijing - Singapore, however SQ 223, 25 April 2014, Singapore - Perth, what a shambles, full flight, cabin staff were more interested in 'special meals etc'. Eventually after a 1.5 hour delay we were served lunch, you read about staff not answering call button, this happened to us, eventually our call was answered, there was definitely a problem. No coffee and tea was brought around, eventually my husband took our meal trays down to the back galley only to be met with oh! We forgot! On leaving the aircraft - there was not one cabin crew member to be seen.



Singapore Airlines Customer review :  28 April 2014 by Raoul Dasilva    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Denpasar (Bali) to Singapore on SQ 943. This was a great flight. Gracious and charming service on a 7 year old 777-200 in the old configuration with comfy armchair style recliners. Delicious beef steak, with great red wine and champagne. The cabin crew were professional and friendly. The IFE was very old fashioned, but that was the only demerit, otherwise excellent.





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