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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports
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Singapore Airlines Customer review : 16 May 2012 by D Leong (Singapore) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SIN-LHR on A380. The A380 is very quiet and spacious. I was in the forward section of business class so it
was even more pleasant as there were fewer passengers in that section. The expanded book the cook menu
was excellent - good food and very consistent in terms of standard and quality. Krisworld is getting on in
years and needs a revamp. As a frequent traveller, I had to look really hard to find a movie that I had not
previously seen. It would be nice if some classics were available. I enjoy the flat bed and the wide seat. I
have no difficulty getting comfortable in either mode. The crew were excellent. I found the two flight
stewardess looking after much section to be very nice, warm and friendly.
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Singapore Airlines Customer review : 16 May 2012 by A Webster (UK) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We travelled Singapore to Auckland on newly refitted 777 300-ER. Service and food were excellent. Seat not
so good. "Lie flat" bed was very uncomfortable. Not enough leg room and couldn't see TV screen when bed
was made up. Aircraft noise was very loud in this cabin. Wouldn't do another night flight in this cabin, but
wait to see how our return day flight will be.
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Singapore Airlines Customer review : 16 May 2012 by Bernard O'Dea (Australia) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Perth to Singapore, then Singapore to Barcelona. Seats hard, tail bone ached for days afterwards. Return
flight - same plane and same issues, worse as it was flying through day and into night, very difficult to try
and sleep. Why a supposedly great airline as Singapore airlines would use an old plane on an 11hr flight
escapes my imagination. Would I fly Singapore Airlines - very much doubt it.
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Singapore Airlines Customer review : 9 May 2012 by Z Liong (Singapore) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK-SIN-ICN-SIN-BKK all on A330's. Staff were consistently efficient albeit mechanical. Catering was very
average with small portions compared to the 'desert' airlines. Menu cards distributed with a good selection of
beverages as with most full-service airlines. Seats were none too clean with dirt stuck on the seat belts and
stains on the fabric. Hot towel service before meals, but I still can't fathom how on their website and
advertisements that they are the airline that 'even other airlines talk about'. Instead of distributing glossy
paged menus and inflight magazines, SQ could perhaps channel the money used for such things into better
catering and have reading material digitised into Krisworld.
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Singapore Airlines Customer review : 9 May 2012 by Ron Kuhlmann (USA) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HND-SIN-KUL. Everything up to SQ standards and a most enjoyable trip. Went to sleep immediately on
departure and had an excellent breakfast before arrival. I had a Business Class award ticket but the SIN-KUL
sector had only been available in Y. When I arrived at the gate, there were C seats available but they
refused to upgrade to the "fare" I had paid. The curt "no" was a bit of a surprise but the flight was only 40
minutes and had an exit row in Y. The arrangement was fine but a bit put off by the refusal to even consider
my request, which was fully reasonable.
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Singapore Airlines Customer review : 9 May 2012 by Patrice Santiago (France) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MNL-SIN. First time on Singapore Airlines on this short 3 hours flight. Boarding in Manila was somewhat
hectic due to inefficient and chaotic terminal 1. Once past the security control, everything was just perfect
from lounge to cabin. Very comfy and classy business cabin on this regional route with angled lie flat seat,
excellent food and wines and good and attentive service. Best cabin ever flown on a medium haul flight.
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Singapore Airlines Customer review : 8 May 2012 by R Mcbryde (Indonesia) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Singapore to Jakarta. A Krisflyer Gold customer for many years. Was waiting with my daughter in the Gold
Lounge, staff made an announcement telling passengers for Jakarta to stay in the lounge, flight delayed due
to operational problems. We duly waited until flight was boarding, while collecting our belongings my name
was called. We arrived to find the gate closed and were yelled at by a staff member who said we should go
to the transfer counter where a male staff member yelled at us. I tried pointing out that we were in their
Krisflyer Gold Lounge so could not hear airport announcements. We waited and were served by a female staff
member who was pleasant, we were then rebooked on the 21.50 flight - a big difference from the 18.40 flight
we were originally on and had to sit towards back of plane. A horrible experience. Service and food onboard
is no longer guaranteed.
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Singapore Airlines Customer review : 4 May 2012 by Brian Lamprell (Vietnam) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew economy SGN-SIN-BNE in Apri-May and found Singapore Airlines faultless. Apart from the occasional
malfunction of the SIA website, every other aspect was very good. The check-in, boarding, inflight service,
punctuality, friendly, helpful cabin attendants - it was all a very satisfying experience. And best of all, the
price was about $230 cheaper than the so-called "discount" airlines.
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Singapore Airlines Customer review : 4 May 2012 by Kevin Choi (Hong Kong) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HKG to SIN, return in A380. Extremely comfortable seats and great service. One of the best inflight meals
ever experienced. Both flights arrived early for at least half an hour. Large variety of inflight entertainment.
Temperatures and lighting were perfect. Almost everything was new and of a great standard.
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Singapore Airlines Customer review : 3 May 2012 by A Mackrill (Australia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ZRH-SIN-SYD, the return of a European round trip. ZRH-SIN on A380 and as good as the two A380 legs up to
Zurich. I couldn't fault anything that SQ did on that leg. Connected in SIN to a B777 and a bit of a step back
in time. A fairly full airplane didn't help. Only a short 7hr leg back to Sydney but the crew, while very nice just
didn't seem to get into their groove. A full and nice breakfast was served 2hrs into the flight and it seemed
like we all got our meals an hour after the vegetarians. Then a light lunch was rushed out an hour before
landing. The actual SQ service and quality of food was just as good as all 3 other legs. One thing that did
impress me was that finally someone thought to hand out Australian landing cards in the boarding lounge in
SIN which meant you could complete it before getting onboard.
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Singapore Airlines Customer review : 3 May 2012 by L Nielsen (Denmark) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CPH-SIN-BKK. 777-200ER is old and as all others 777's I tried, a little noisy. Seats were ok, the staff better
than any other airline I've flown, food was fantastic and I had a special meal. IFE a little outdated but
worked fine. The seat pitch long haul is some of the best I've tried.
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Singapore Airlines Customer review : 30 April 2012 by Andrew Lau (Hong Kong) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Hong Kong to Singapore 777-300ER. Wonderful seats, very comfortable, enough seat pitch even when the
person in front of you reclines. Impeccable service, hot towel service before take off, full menu (comparable
to business class), F and B the best I have had, beautiful cutlery and table setting. Entertainment - 10 inch
HD screens.
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