Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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DPS-SIN (B777-200) + SIN-NRT (B777-300ER). First leg was on a rush, due to very strong tail wings service had to be o a rush. Even so, they managed it well. Old seats, old aircraft, but Ok for less than 2hours. Second part, was new "bed" seat. Excellent. We had ordered BOOK-THE-COOK on SQ website and I strongly recommend to do it, as on this very late departure 11.55 PM, dinner is very small, and breakfast is large.

SYD-LHR-SYD. The planes are comfortable and clean. The A380 is quiet, the staff are always attentive. Sometimes the food is a bit dubious. Changing planes at Changi is always a pleasure and a great place for some serious leg- stretching. I'm looking forward to my next trip with them.

Booked SQ flight SYD - SIN - LHR on early bird fare rate and despite it being higher cost than other airlines was certainly value for money. This is an airline that makes it a pleasure to fly the long distance to the cities I was travelling to. On time, clean and modern planes , decent food and great service. Staff on board actually seem pleased to serve you and all with a smile. Why can't all airlines be like this? Next travel plans will definitely be with SQ.

Melbourne - Singapore - Milan on May 17 and return on June 8 - in business class. Shorter leg was A380 with the longer one 777-300ER. It had been many years since I had flown SIA and this trip confirmed that they are at the very top across all facets of their offering. Positive experience on check in, on time departures and arrivals. Service was exceptional throughout and I rarely needed to use the call button because the staff were passing by the whole time. When I had to use the call button I waited no more than 10-15 seconds. These are the best seats in business class especially for sleeping. The food and beverage offering was good - the only part of the experience I would not have called exceptional. Perhaps also the inflight entertainment - good not fantastic.

Singapore to London on 26 May SQ318. Service was good, cabin crew presence was felt throughout the flight. I was very satisfied with the entire trip experience. However I was a rather disappointed with the meal. Food portion was small and tasted nothing special. I was quite hungry during the flight, and had to rely on constant snacking to keep myself filled before the second meal was served.

Took SQ from Manila-Bangkok on June 7 with stop-over in SIN in return. I noticed inconsistencies with their product presentation. Meal choice was taken before take-off and table cloth was set before meals on flight out of Manila. This was not the case from SIN to BKK where meal option was taken right when the trolley is in front of you and no tablecloth set on the tray table. But all in all, a very excellent flight. Great food, comfortable seats, and superb service. Gracious, attentive and professional.

SIN-ZRH, 11 May 2013. Overnight flight to Zurich on A380. I had a priority exit row seat with generous leg space in front of me. Slept well throughout the 12.5 hour flight. Supper was great with a choice of 2 main courses - more like dinner. Throughout the night, cabin crew came around serving drinks and snacks. A very enjoyable flight indeed.

Sydney to Singapore (SQ222) then on to London (SQ322) May 17th/18th. First leg on Boeing 777, plane in shocking condition. Dirty seats, unventilated cabin and toilets left unclean for 8 hours! Cabin temperature was unbearably high and many passengers complained repeatedly requesting it be turned down, nothing happened. Very poor seats with a small 32 inch pitch and little to no legroom. When the passenger in front reclined, I had the screen in my face making viewing uncomfortable. Terrible IFE on a dated and worn system with no flexibility of use. Did not eat on this leg. Flight to London was on an A380 which had a cleaner cabin but toilets were still heavily used and just left that way. Seats no better than those on the first leg and felt even more cramped. Food was nothing special just typical airline food. Service onboard difficult to judge as crew were barely visible but ground staff were very disorganized and checking in was a disaster. They allocated the same number of booths to those who had checked in online but only a handful were using it and the rest of us stood waiting in long, disorderly lines for quite a while. Staff were also rude. Disappointed with the unpleasant experience and wouldn't fly Singapore Airlines again.

Flew A333 from SIN-Cairo via Dubai. Plane looked new and everything was clean. IFE was excellent with lots of choices. Cabin crew was proactive and excellent. They would come by the aisle asking if you wanted water/drinks frequently. Food was good.

LHR-SIN, A380 on 18/05, SIN-BKK, B772 on 19/05 and SIN-LHR, B773ER, 27/05 mixed reviews. A380 was new and comfortable with good food but the cabin crew were lacking personality and robotic. The B772 although old was comfortable with good friendly service and enjoyable, lastly the B773ER on the SIN-LHR sector was cramped and uncomfortable for a 12 hour flight and needed refurbishing as tatty in places inside. The crew were friendly and engaged and the meals very good. overall good but not 5 star.

Return flight Brisbane to Singapore as well as a flight Bangkok to Singapore. Brisbane leg was on a newer A330 with the kris entertainment system. As good as any entertainment system found, I fly a lot and they a seem the same to me. Meals were not spectacular but edible. Enjoyed the ice cream for desert. Service a little slow, both my flights were late. Cabin lights were on for the first 2 hours or so and no eye mask provided. Bangkok to Singapore old config 777-200. This aircraft was older but the seats were heavenly. Unfortunately got straight into an A330 after this flight and was so cramped. Service the same and entertainment a little older but still enjoyable. Highly recommend!

SIN-Denpasar. B777-200, Old config. Very fast check-in. Lounge at T3, empty of people and full of delicious meals. Champagne OK. White wines OK. Red wines poor. Thanks to Book-The-Cook food onboard was great. IFE did not work properly. Seat are reclinable, which is ok for a 2.5 hrs flight. Dedicated staff. Old plane.

Round-trip from Singapore to Los Angeles (with a stopover in Narita) in first class on 09/05/13 and returned 28/05/13 on flights SQ11 and SQ12. Silver Kris lounges in Changi and LAX were disappointing and doesn't offer much besides stale sandwiches and flat beer. Suites onboard the A380 looked inviting at first glance but had its hidden flaws in design. Seats are pretty uncomfortable and too hard in the sitting position making it difficult to comfortably relax, eat or work especially because they don't lean back as much as it's supposed to be transformed into a bed. Sleeping was good enough though not as comfortable as I had hoped and would have liked more width considering this is first class. Entertainment screen was not aligned exactly with the seat and off to the side quite high for the seat. Catering was minimal, options not extensive and presentation was lousy. Crew were attentive but their limited English skills hindered the service. Cabin announcements in English were also often muffled and incomplete. Overall didn't fulfil 5 star expectations and value for money was poor considering the pricey fare.

SIN-BNE-SIN. I have been flying Singapore Airlines for the last 26 years. I can see their food and service dropping rapidly. For my outgoing flight to BNE, SQ255 on May 24th. Flight was empty but I do not understand why I keep getting mutton curry every time for my muslim meal? Movie choices were poor and limited, maybe because it is only a 7 hr flight. Seat was comfortable. Crew were attentive and look fresh. For the return flight, I flew SQ236. Lunch was ok. Creamy chicken, rice and vegetables. I was expecting a better dinner but I only got a sandwich, what is wrong with giving passengers 2 full meals?

SYD-SIN-DEL on 19/20 May 2013 and return on 1 June 2013. The usual excellence from Singapore Airlines - the big A380 is magnificent and even the 777-300 retrofit offers plenty of comfort and facilities. Flight attendants attention to detail and attitude first class as always - a real pleasure flying with them.

IST-SIN, B777-200ER, with new seats. Everything nearly perfect. Large Choice of entertainment. Excellent Champagne, Very dedicated staff, on time. What to be improved: 1) choice of wines (competition does better, specially on French ones). 2) Toilets were not cleaned during an 11 hours flight, which is not usual on SQ.

We had 3 days in Singapore and 5 days in Bali and all flights were with Singapore. Airbus 380-800 from London and a Boeing 777-300ER to Bali. Good flight and good food on all flights. I didn't like that they didn't tell us our flight was delayed until we should have been boarding, most airlines would tell you at check-in. Flight back to Singapore was a Boeing, I booked an aisle seat on all flights but got a window seat. Flight from Singapore to London was again a Boeing 777-300ER and window seat again but a bit better. All in all mixed review but most of it good.

MEL-SIN round-trip both on A380. What was once an excellent carrier even just some 3 years back, service has not only become stagnant but also degrading. Started off with difficult call centre staff who were unhelpful and rude with poor English. Ground staff have a dismissive attitude and treat customers like a task: check bags, send it off, print ticket, wave you off. Onboard crew were better but still no genuine smile service and not visible throughout the flights other than serving food or when call button is pressed. Seat comfort is really poor and not good enough as a premium service carrier. Very claustrophobic and didn't get an ounce of sleep on both legs arriving feeling tired and exhausted as a result. Food was hit or miss with outbound meals generally ok just typical airline food, but on the return flight food was inedible and only proper food I had was ice cream. Had to ask for snacks frequently which crew didn't seem happy about. IFE system is ageing with faulty equipment like unresponsive remotes that has to be dealt with some force.

Zurich to Singapore. 15 Jan 2013. Lacking in cleanliness. Too many restrictions on the use of ear phones etc. Inflight entertainment gets turned off too early! Seats need to be refurbished.

Auckland to London Heathrow and return. All flights left on time. Crew were fantastic on all sectors and catering was of a high standard. They are definitely the best airline for long haul.

Recently returned to Sydney from Singapore with SQ in J class. B777 is now dated and the plane needs refurbishment. Cabins and toilets were clean before flight but gradually became dirtier especially the toilets which crew didn't think to clean or restock toiletries. Seats ok for sitting but sleeping was terrible as seats were very hard. Options pretty limited for food and wine but both tasted alright. Big letdown was the mediocre service at the airport and during flight. Cabin crew were polite but very robotic and inattentive considering the slow response to requests. Can't rate efficiency of check in as J class had separate desks but the check in staff also weren't too welcoming and greeted me by asking how many bags I had. Hard products are ok not great but soft product needs improvement.

Just returned from a 2 month trip to UK. We always travel business class and this was our first flight with Singapore Airlines. Business class lounge at Perth airport was woeful. Left at 2.30am so a sleep would have been good. We were woken 2 hours into flight for breakfast! Blinds then pulled down to continue to Singapore. 2 hour stopover for refuelling and then onto the A380. Breakfast served just after take off! Blinds then pulled down and lights dimmed for the next 10 hours! Staff conspicuous by their absence. Lunch served just before Heathrow and it was awful. Staff were offhand and flight was uncomfortable. Return journey was much the same but staff made an effort to appear slightly interested.

I saw some comments that suggested standards were slipping. I have to say that I find the opposite. LHR-SIN. SQ317. 20 May 2013. The service was always great but probably even better now. The only category I can't give them top marks is in value for money because they are a bit more expensive than other airlines, but in saying that I still give them 4 stars! This the airline that makes others sit up and try to emulate.

LHR-SIN-LHR. Check-in was fairly simple and staff from SQ's ground handlers were excellent. Boarding was fairly relaxed however, many crew did not great me or other passengers. As it was a late booking I was given a window seat in the second to last row. 777 on the outward flight was very uncomfortable and cramped, the inflight entertainment was difficult to use and personally had a poor choice of movies, TV programs and music. The air- conditioning was not on or broken resulting in a very warm stuffy cabin. 1.5 hrs into the flight Cabin Service began, opted for a Vegetarian Meal which was one the poorest meals I had been served. When I asked for glass of water the stewardess told me she would come back to me, after 10 minutes I asked again, a further 20 minutes later had still not been given a glass of water, after 4 attempts of asking I finally received a glass of water. Return flight was marginally better being on an A380, the day before the flight I reserved my seat getting an aisle seat. Upon boarding, I again was not greeted by the door crew, my seat was much wider and more comfortable with much better leg room than the 777, however rubbish from the previous flight was still left on the floor and in my seat pocket. Before take-off amenity kits handed out which contained Flight Socks and basic toiletries. 2 hours into the flight the first meal was served, most went un-eaten. The IFE was much better on the A380 with easier controls and much better selection of programs, music and information tools. Initially had High Expectations of Singapore Airlines, but after this experience with poor customer service and a poor meal I don't think I would fly them again.

Sydney to Jakarta via Singapore return. Sydney to Singapore sector was on A380 business seats which I had mixed feelings about. What I found unfathomable was forcing the passenger to stand up and fiddle with the seat to make it flat. It may be easy for those who already knew but as a first time traveller with Singapore Airlines, it was difficult and somewhat embarrassing. I noticed some travelers who didn't bother converting it had already drifted into sleep and were dangling off the side especially those with a broader build. Not ideal for tired business travelers! Food, service and entertainment all good on this sector. Singapore to Jakarta was a disappointment. Plane was ancient, old blue seats with stained fabric, and entertainment screens were same as or smaller than economy PTV screens with no AVOD! Recline was very poor and seats were bunched closely together. Food was terrible with everything served up as a messy clump on one plate. Very inconsistent offering and found it hard to believe it was the same airline.

JKT-SIN, SQ957, 25 May, 777-300A. Pre-takeoff drinks, including Champagne, then hot towels, pre-lunch drinks and a choice of lunch, several wines followed by coffee tea puts other business class offerings to shame. Seating is excellent 2-2-2 pods, excellent entertainment and friendly nothing any problem cabin service.

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