Home Page

 

Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

  5-Star Airline ranking

SINGAPORE AIRLINES

a World 5-Star Airline

 
 
Singapore Airlines
4.5 Star Rating: Excellent
1642 reviews


PAGE

1 2 3 4 5 6 7 8 9 10
 






Singapore Airlines Customer review :  21 July 2014 by E Tan    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9 July, Auckland - Singapore. Seats not comfortable; leg space just about adequate. PTVs small and old. Cabin too warm. In flight meals disappointing. Service was reasonable, but could have been better. Disappointing flight all round. Not looking forward to journey home.



Singapore Airlines Customer review :  21 July 2014 by T Kam    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-SIN-LHR then reverse. Originally was meant to be A380-B747 outbound then A380 for both legs inbound. This was changed to B777-300 and B747 out and B777-300 in. The B777 was exceedingly cramped with very little leg room. When reclining, the seat moves forward further reducing your already limited legroom and when the passenger in front reclines, the seat back comes very close to you. Sardines in a can spring to mind. On the return trip because of the change of 'plane outbound, I checked on-line and discovered the change so for the second leg, SIN- SYD, I managed to change my seats to next to emergency door, definitely worth paying the extra. As for the seats themselves, on the B777 the seats are very hard with not much in the way of cushioning making a bad situation worse. From LHr-SIN, the in-flight entertainment was a modern touchscreen unit with an extensive choice but was extremely sensitive and with the closeness of it next to your knees, the slightest choice would activate it illuminating your area and your fellow passengers with light, not good if wanting to sleep that is if you can sleep in the crowded conditions. From SIN-SYD, the unit was an old system with very limited choice and I soon gave up with it. Having flown SIA many times before, I was really looking forward to flying with them to experience the (relative) comfort of the A380 yet again. What a disappointment! Previously whenever asked, I would say that SIA was my favourite airline but these cost-cutting measures have made me re-evaluate that.



Singapore Airlines Customer review :  18 July 2014 by H Watson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled SYD-SIN-ZRH. SYD-SIN on the old (and very full) 777-200. The entertainment system on this leg is awful, barely any good movies to watch, very limited. Food was fine. Arrived in Singapore early, gate to connecting flight just next door, too good to be true. They say if it's too good to be true, it probably is - the flight to Zurich was delayed 4 hours due to a hydraulic problem with the plane (oil leaking throughout the wing). Although this was extremely frustrating, the staff were extremely helpful, assisting people who were going to miss their next connecting flights etc. When we finally got on the flight to Zurich (an A380) the staff were great. Food pretty good and entertainment much better. Singapore Airlines always provide excellent service and Changi airport is very easy to navigate.



Singapore Airlines Customer review :  18 July 2014 by Lau Ni    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Redeemed an award flight for the family on NGO-SIN leg on 8 July 2014. Fantastic service, as expected of SQ Business Class. IFS switched effortlessly to dialect and Mandarin when speaking to my parents, who do not speak English. The crew were professional, attentive and friendly. Seats were excellent, better than the Asiana Business Class which I took 3 weeks prior. The noise-cancelling headsets given gave me painful ears after a while though. This was the first time I used their headsets as I used to carry my own - room for improvement on that. While everything else worked perfectly, the privacy screen was stuck and took a strapping male FA some effort to take out. Food was very good, except for dessert where the Chocolate Truffle Cake for dessert was disappointingly dry and hard. We enjoyed both the Japanese and the Western options. Food was served upon being airborne, which was about 11am, so it was rather early for lunch. When we asked for some fruits for snacks (or anything, really) at around 3pm, the FA said they did not have any food left and offered us mixed nuts instead. Perhaps SQ should stock up on snack items?



Singapore Airlines Customer review :  18 July 2014 by Siauw Steve    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-SIN-CGK on A330-300 and B777-200 (retrofitted) respectively. First leg, Tokyo-HND to Singapore-SIN morning flight. Very generous volume and options of food and drinks. I always like the Singapore Sling cocktail by the way. Second leg, retrofitted B777-200 from Singapore to Jakarta. Tasty fruit platter and excellent hot towel service, as always.



Singapore Airlines Customer review :  18 July 2014 by N Hodgson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-SIN-LHR-SIN-MEL in Economy using points redemption. Comfortable enough flight on all legs, legroom good in economy and service typically robotic and boring. IFE excellent. No issue with inflight as they are definitely good. No recognition whatsoever for status despite my partner spending significant sums with this airline, but no surprises there as this is the usual procedure with Singapore Airlines these days. Lounge in Singapore not good. On a long haul flight such as this, there are no showering amenities. I realise for Business and First travellers this is available in SilverKris lounge but in KrisFlyer Gold not. The lounge is very basic, and as their hub being Changi, I had expected more. Food options were lacklustre and overall quite disappointing. The flight itself however couldn't fault and arrived feeling fairly refreshed at either end, but their lounges at all destinations where SQ operated are always fairly average. LHR, SIN, MEL all initially come to mind.



Singapore Airlines Customer review :  18 July 2014 by Lau Ni    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took an Airbus 330, SIN-KIX on 29 June 2014. Flight departed and arrived on time. Service was average - good but not excellent. Perhaps it has to do with the full load. Aircraft was alternating between very cold and very hot throughout the flight. Restrooms were clean, IFE working perfectly and food was standard. The major flaw was the seat pitch. Couldn't remember the last time I took SQ's A330, but the seat pitch was way smaller than even ANA Domestic, which I took twice during this trip. It was very cramped.



Singapore Airlines Customer review :  14 July 2014 by J Wong    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ285 from SIN to AKL. Despite a full flight, service was good. Flight steward were attended to fulfil my request very soon after the bell was pressed. But disappointed over the ageing aircraft. SQ ticket price definitely not in the lower bracket, but the 777-300 cabinet condition and facilities were just too old when comparing to other carriers.



Singapore Airlines Customer review :  14 July 2014 by D Roberto    (Italy)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta - Singapore - Milan, July 9-10. Everything fine, cabin crew excellent as always. Still my favourite airline.



Singapore Airlines Customer review :  14 July 2014 by S Stephen    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Zurich to Jakarta via Singapore, all flights were on time, and friendly attentive cabin crew, they really give attention to passengers. Seat was very comfortable and the entertainment was great, enough for a 12 hour flight, but the flight path was not as informative as before. First flight from Zurich to Singapore, had horrible seafood menu as I ordered before and the fourth flight from Singapore to Zurich the problem was the entertainment system - we couldn't see the flight path, and the audio or video was stuck every few minutes. I did try the Wi-Fi onboard. I think $5.99 for 5 MB was far too expensive and the connection was slow. Other than that, every aspect was went very well (check in, boarding, transit, baggage handling).



Singapore Airlines Customer review :  9 July 2014 by Ala Lim    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX - Singapore via Tokyo. Entertainment system in the new Airbus A380 was excellent, had all new movies. Service was good, they had hot towels and many choices of food. The headphones weren't working well, I could only hear from one side. Seats were pretty small for a new aircraft but overall satisfying.



Singapore Airlines Customer review :  7 July 2014 by T Alex    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 218 from Melbourne to Singapore on a Boeing 777-300ER. Renowned Singapore Girls were friendly and exemplary. A passenger seated next to me spilled her orange juice on my lap and they courteously offered wet towels to me when I requested for them. Food was great and Krisworld was amazing as usual.



Singapore Airlines Customer review :  7 July 2014 by Peter Fitzgerald    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIA business class, Christchurch - Singapore - Istanbul and then London - Singapore - Auckland. Staff service was superb. My only negatives are the smallish TV screens and rather overly warm cabin.



Singapore Airlines Customer review :  7 July 2014 by A Makiol    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BNE-SIN return in Economy class. All flights departed and arrived on time. Aircraft was modern and clean A330, with nice interior. Seats were not the most comfortable and felt a bit cramped. IFE was very good, user friendly. The cabin crew are wonderful, very helpful, kind and courteous. Food was of high quality, however the continental breakfast was a let down. All kinds of amenities were available and snacks provided on request. I did enjoy my trip with Singapore Airlines, maybe a tad overrated. I feel other Asian airlines such as KE, CX, CI are just as good, but still one of the best airlines you can fly!



Singapore Airlines Customer review :  4 July 2014 by J Murray    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome to Singapore, SQ 365 on 27 June. We were advised at check-in that there had been a change of aircraft and our hearts sank when we boarded, it was an ancient 777, surprised that Singapore Airlines still uses these dinosaurs. I have never experienced such old, uncomfortable business class seats (you could select either seat recline or leg raise, not both at the same time). I am only 5 ft 4" and I felt scrunched up. There was no storage around the seat area for personal belongings on this very old plane, really not good enough for a five star airline on a long haul route. No mattress over the seats as you get with Qantas and no amenities pack (only slippers and eye shade). The only saving grace were the crew, they were exemplary, fantastic in fact and the meals were fantastic. If only the aircraft matched the wonderful service on board.



Singapore Airlines Customer review :  4 July 2014 by H Davis    (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai-Singapore-Perth. Very disappointing. What has happened to Singapore Airlines? The standard of the aircraft was just not up to today's standards and that's not because I usually fly Emirates which is in another class altogether compared to this flight, at the same price! The whole interior of the aircraft was that of the 1980's. The seats were old and didn't function properly, entertainment screen was tiny, dim (even on full brightness) and blurry. I flew economy, but felt sorrier for business class where seats looked like they were out of the 1970ís. Yes there are some other airlines that are as bad, but you pay for what you get and this flight was not cheap. Note: even low cost airlins these days have new fresh interiors albeit basic.



Singapore Airlines Customer review :  4 July 2014 by Pathmarueban Naidu    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ919, MNL-SIN, 24th June 2014. From check-in to deboarding the plane, check-in personnel were good. Excellent customer service, inflight meals were great. Singapore Airlines Cabin Crew are the best too. Will fly them anytime anywhere.



Singapore Airlines Customer review :  2 July 2014 by Alan Ford    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Auckland, SQ281 777-200. Can't believe Singapore still use this aircraft, it desperately needs an overhaul, tiny 6 inch displays, no touch, even with full brightness I was struggling, switched to using my tablet instead. Seat rests do go fully up. Service was poor this time around, Food normally in economy is ok to good, this wasn't. Not a nice way to come back to NZ. will consider other options.



Singapore Airlines Customer review :  2 July 2014 by Peter Britain    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-JFK over three separate legs. Encountered crews ranging from good to excellent on these flights. Catering was mainly Book the Cook and very good (FRA food is never as good as most other ports). Choice of DOM or Krug and great wine selection. SQ are still close to perfect in first class.



Singapore Airlines Customer review :  26 June 2014 by Mumford Patricia    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The plane seemed to be extremely old and in need of upgrade. Flight SQ0324, Friday 6th June. In the past I have always praised Singapore Airlines for having more room in Economy than any other airline - I was evidently very wrong and I guess lucky in the past. I had bruises on my leg where I had squeezed out of my seat to go to the bathroom - the passenger in front had reclined his seat and I couldn't get out of my seat easily. Flight was so bad I cancelled my flight home with Singapore (and lost the money) rather than suffer that trip again, I flew back to Melbourne with Qatar.



Singapore Airlines Customer review :  21 June 2014 by Davis Jennifer    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew 30th May, London - Singapore - Bali. First leg on the A380 double decker, second leg Boeing 777\200 series. Return flight 14th June as above but Singapore to London to our disappointment the aircraft was changed to a Boeing 777 300er series much prefer the A380. Cannot fault the service staff, very polite did their job well - we were given plenty of drinks during the flight. Seating and legroom good with good choice of entertainment. All flights very punctual.



Singapore Airlines Customer review :  21 June 2014 by Chew Daniel    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7th June, SIN-BKK, 10th June, BKK-SIN. Both were on A330s with on time arrivals. Something seems different with SQ now; The cabin crew now exude character and warmth. They're quick to start a quick conversation with you and go the extra mile to make sure that your flight is comfortable. Definitely heading back to being one of the best airlines in the world. Keep it up Singapore Airlines! Indeed a great way to fly.



Singapore Airlines Customer review :  21 June 2014 by K Staal    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DPS-Singapore, 28 May 2014. Excellent flight and service. Friendly and efficient staff. B777-200. Singapore - Amsterdam, 28 May 2014, B777-200. Although old aircraft, again very pleasant and comfortable. Staff very good. Flatbeds - we slept very well. Great flights, great airline.



Singapore Airlines Customer review :  21 June 2014 by Gonzales Pedro    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I normally take China Airlines for my monthly flight from Surabaya to Singapore. I found that the departure time is nice but the return time is far too early in the morning so my travel agent advised me to use SIA sister company, Silk Air for the return. Expecting something special as I'm paying more money, I didn't find anything special except the extra amenities. The so called Singapore Ladies/stewardess that are heavily advertised are nothing special. Please prepare to be disappointed.



Singapore Airlines Customer review :  17 June 2014 by John Marles    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SQ 308, 9th June 2014. The worst business Class seat, too wide, no support, hard as a rock. You can't sit comfortably in any position and it is pathetic to lie on. My back actually aching on arrival. Never again. Food lousy, choice too small, service without a smile and even then only when you asked. No pyjamas SIN to London and one meal served with no cloth at all. Used to be great. Flying back Emirates, and saving $1250 per seat on top.



Singapore Airlines Customer review :  17 June 2014 by Siauw Steve    (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SIN, SQ 967 / SIN-NRT, SQ 638. CGK-SIN with a retrofitted 777-200. It has always been nice that SIA has meal options other than standard meal. I opted for fruit platter and everything was tasty. Smooth take-off and landing, arrived SIN on time for connecting flight to Tokyo-NRT. SIN-NRT leg on B777-300ER with brand new interior. Tasty refreshment, breakfast, superb touch-screen IFE, ergonomic seat, comfy headrest. Two thumbs up as always!



Singapore Airlines Customer review :  11 June 2014 by K Marshall    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-SIN-BNE. Both flights very poor service offered by staff if you could find them! ICN-SIN did not see flight attendants for a full hour after take off, no offer of any drinks before take off or after. Poor selection of lunch offered - Braised beef with lentils! Staff hid behind curtain no offer of refills during a 5 hour flight. SIN-BNE - FA's were rude, midnight flight there was no offer of any snacks during 8 hour flight and made to feel I was an inconvenience when asking for a drink. Breakfast meal (received 6 hours into flight) was rubbish. Have flown Economy with Singapore and it was fine. I thought flying Business Class was going to be an amazing experience -it was just terrible. Rude staff and poor service. Will never fly with them again as it was such a waste (of a lot) of money!



Singapore Airlines Customer review :  11 June 2014 by Graves Kristian    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BNE always had a slight fear of flying before this trip! This was by far the best service I have received on an airline. Any long haul flights I make in the future will always be with Singapore.



Singapore Airlines Customer review :  9 June 2014 by A Genner    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from LHR - Singapore - Brisbane - Cairns, then the same return journey. In general the service was good, and we all enjoyed the food very much. There was a problem on the route from Singapore to Brisbane, in that our seats were in the centre block, and for some reason the crew kept missing us, first we got no food (they ran out just as they got to us, then started serving people around us, but not us) and in spite of several attempts to get their attention, they ignored us. Eventually my husband had to go down and ask them for food. The stewardess was very apologetic. I also noticed that when seatbelt checks were done on that flight, they didn't actually look along our row. I witnessed a couple of people pressing the Call button, and getting no response, at least for quite a while. On the same flight the entertainment monitors were unreliable. Mine didn't have sound for a while, and my son's just stopped working. The other legs of our journey were quite good, and I was impressed that our luggage reached our final destination efficiently. I did find the legroom a bit cramped, but that was more to do with the pillows and blankets. The main problem on the final leg of our return journey was a child a couple of rows behind us that just cried incessantly for almost 16 hours. Being a night flight, we'd hoped to sleep most of the way, but the whole section of the plane around the child was kept awake. There seemed to be no bassinets on our flight, so no doubt the child had to try to get comfortable sitting on parents lap? The crew were no doubt also affected by the crying, but what can anyone do in such a situation?





PAGE

1 2 3 4 5 6 7 8 9 10
 

If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




 


top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2014  Copyright Skytrax