Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports   Singapore Airlines   613 reviews an official 5-Star Airline   Add your Singapore Airlines Review   Singapore Airlines detailed 5 Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

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SINGAPORE AIRLINES customer review :  16 March 2010 by Francesco Agozzino    (Italy)

FCO-SIN-PER in economy class, first leg on Boeing 777-200ER, then new A330-300. Cabin crew very attentive and helpful, tasty food, good IFE, relaxed cabin environment. I appreciated a lot their "now or never" promotional fares from Rome to Singapore! Nobody could give you so much with same amount of money. Check in was pretty quick. They should allow a complete choice of seats through the internet.

SINGAPORE AIRLINES customer review :  15 March 2010 by C Worth    (UK)

LHR to SIN economy on A380 upstairs section. Cabin crew charming and very attentive, food was perfectly acceptable - also liked the little touches toothbrush /paste etc. I was amazed how they worked through out the night providing snacks water, fresh juice always with a smile. We felt very well looked after would fly with them again.

SINGAPORE AIRLINES customer review :  15 March 2010 by A Tiong    (Singapore)

SIN - PER Comfortable seats with ample leg room and generous seat recline. Lunch was a choice of chicken or fish on the menu, but by the time the meal carts reached our row the cabin crew had run out of chicken, and my wife is not a fan of fish, but the Chief Stewardess sacrificed her own meal which was seafood fried noodles.

SINGAPORE AIRLINES customer review :  10 March 2010 by T Neyrinckx    (Belgium)

LHR-SIN-KUL return, the LHR-SIN-LHR legs on B777-300 and A380. Their business class seat is a huge disappointment, especially on very long flights. FAs, IFE, foods and drinks are top- notch, but I'd rather have the perfect seat! I think BA's Club World seat is much easier to use and better also, for sitting, lounging and sleeping.

SINGAPORE AIRLINES customer review :  9 March 2010 by Alan Thompson    (UK)

Singapore to London. B777 with good new style seats and big personal screens, good footrests, 3-3-3 configuration though still short of legroom. Good food served, cabin crew pretty attentive and slightly bossy as usual - they are very fussy about turbulence and seat belts but a really good thing is they make everyone sit upright at meal service. Downside was a cracked coffee cup meant a huge stain on my shirt for which I had little apology.

SINGAPORE AIRLINES customer review :  9 March 2010 by L Arthajinda    (Australia)

BKK-SYD on B777 and upper deck of A380 .Overall a very pleasant flight and one of the best economy experiences in many years. Check-in at BKK presented problems with a "minor" accompanying us and took almost 30 mins to resolve to SQ and our satisfaction. Overnight trip SIN-SYD and cabin crew - although up to usual SQ high standards and did not abandon us - were a little less attentive but still a happy lot. Cabin cleanliness and condition excellent as was comfort of seats with good leg room. Food good but catering out of Singapore not same standard as other airports.

SINGAPORE AIRLINES customer review :  7 March 2010 by S Reiziger    (USA)

JFK-FRA-JFK on Boeing 747. The flights were good, the attendants were attentive calling us by our names. The drinks were excellent but meals were not as good as what we had from other Asian airlines. The seats were comfortable sitting up or reclining but did not lie horizontally flat so sleeping was uncomfortable. Amenities were skimpy with only booties and eye shades. Have to find toothbrush and razor in toilets. Business class passengers got to use Star Alliance lounges: Oasis Lounge in JFK was nice but not as good as SA lounge in Changi airport. Lufthansa Business lounge in FRA was a shame, not worth the long walk.

SINGAPORE AIRLINES customer review :  7 March 2010 by Cliff Redman    (UK)

LHR-SIN-PER and BNE-SIN-LHR. LHR-SIN (B777-300ER) and SIN-LHR (A380-800) had the wide seats and flat beds in business class. Both very comfortable and no problem to use. SIN-PER and BNE- SIN were both A330-300 with the older inclined beds and narrow seats which were much less comfortable. Stewards were generally good although the food choices were a little haphazard. Flights were right on time and Singapore airport was, as usual, a delight. Our first time long haul with the airline and we would happily use them again.

SINGAPORE AIRLINES customer review :  7 March 2010 by R Mortara    (UK)

Return flights London to Singapore on the A380 - amazingly quiet and every aspect down to stair cases and toilets much bigger than on any other aircraft. SIA inflight service is to an extremely high standard. Food is varied and presentation is better than on some other carriers I've experienced. AVOD has a good mix of music, games and films. The crew always on hand to fulfil requests and they keep toilets very clean. Shame the check-in clerk at Changi did not rise to the same high standards. I would have expected more warmth from someone checking in an economy class passenger let alone on in business class. I have to agree with other comments on these pages about the lack of padding on the seat when its in the 'lie flat' mode, although its very comfortable when use in normal mode whether its fully upright or reclined. Certainly it is too hard and needs to be made more comfortable for use on very long sectors. I also think the small inset where the permanent foot rest is placed (on the seat in front) is poorly designed. It needs to be wider to offer more room to move both feet, rather than them being 'hemmed in'. Sure they are better then the rest now but they've not got the seat right yet and that prevents them getting full marks

SINGAPORE AIRLINES customer review :  6 March 2010 by W Boardman    (UK)

LHR-SIN-BKK return on B777ER. My wife and I travelled with our 2 children (3-years and 10-months). Staff were most attentive I've experienced in 15+ years of long haul travel, they even asked our children's were before take off and used their names throughout the flight. IFE the best, seat pitch pretty good in Y class, and service was great. My only down point would be the food, not very good on any of the 4 flights we took with SQ.

SINGAPORE AIRLINES customer review :  1 March 2010 by Rohit Sharma    (India)

DEL-SIN-ICN. Its a very good airline. Good professional staff and they come into their own at Changi. SIN-ICN flight had a problem - took off at midnight and reached ICN at 6.30 am. Unfortunately most of the night, they were busy serving which meant very little time to sleep. But still its probably the best in this sector.

SINGAPORE AIRLINES customer review :  1 March 2010 by David Johnson    (Indonesia)

I am a long time SQ fan - Gold Krisyflyer for many years and will go out of my way to fly SQ especially as I usually travel economy class and SQ seem to give the best service, IFE, food, etc imaginable in modern air travel. My recent Business class on "the widest seat in the sky" on A380 SIN-LHR-SIN was terrible due to the seat. Great amenities, service, IFE of course but the seat is torture. When a seat, it is too big (I am a large guy) and you cannot get comfortable despite putting it back, seat extension out etc. But trying to use the "flat bed" is the real disaster on such a long trip (12 h/ 14h), it is complicated to put down and easily gets stuck. Once four crew members had to manhandle it back to seat position, including one poor FA sitting on it, yanking for all it was worth. But even down - it is the back of the seat - there is no padding beyond a thin strip of felt. So after 20-30 minutes, everything starts to ache. I think unless you are a very, very small you would suffer. Next time, I will go with 2 economy seats - better chance of getting a decent rest. Very disappointed in this as I was so looking forward to trying Business class on the A380.