SINGAPORE AIRLINES review : 18 May 2008 by J Strijker   (New Zealand)

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Business

HKG-SIN-AKL. At check in at the Airport Express Station in Kowloon I was told that my flight was delayed for an hour and that I would miss my connection to AKL. That would inconvenience me obviously. The check in lady suggested she put me on CX which would leave in time and that would allow me to make the flight from SIN to AKL. I agreed and she took me to the CX desk where check-in was quick and she stayed with me and ensured that I was OK. Great service and showed true concern. Upon arrival in SIN Terminal one, I was greeted by airport staff and taken to terminal 3 by an electric trolley. The trolley driver took my ticket and passport and was going to check me in. when he came back he advised me that he had given me an upgrade to business. Great, Singapore Airlines, from check-in in HKG to deplaning in AKL, this was a remarkably smooth trip, despite having to change planes and the worries about connections.

SINGAPORE AIRLINES review : 17 May 2008 by Nguyen Bich Tran   (Vietnam)

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Recommended:

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Cabin Flown:

Economy

Hanoi - Singapore - Brisbane. The staff were very kind and took good care of my family. The aircraft was clean, modern and the seats were comfortable. Transferring at Singapore was very easy. The entertainment and the food were also of a very high standard!

SINGAPORE AIRLINES review : 17 May 2008 by Werner Wettstein   (Switzerland)

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Business

SIN-SGN in Business Class. Check-in, Lounge, Seat comfort, inflight service, meals were all excellent. SQ is simply the best airline in the world.

SINGAPORE AIRLINES review : 17 May 2008 by Franz Koepernik   (Germany)

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Business

SIN-KUL, short morning flight in Business Class, but service really top. Crew friendly and smiling. Definitely five star airline and what a difference to European Airlines for such a short flight!

 SINGAPORE AIRLINES review : 6 May 2008 by Simon Clixby   (Australia)

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Economy

PER-SIN-LHR return 777R & A380 Economy. Was pleased to have an empty seat next to me for the first leg. Food and service good, plane average. New terminal at Changi nice if you like upmarket shopping malls, however plenty of space to sit and relax. An improvement on the previous terminal. I Chose seat 80D on the upper deck for legroom which was fine but be warned pax will use it as a walkway/social area. Seat 79D on way back more privacy, and legroom is still ok. Seats are hard and don't recline much so didn't sleep too well. AVOD fantastic with bigger screen, and food/service very good. This was the first time I had flown economy after several years 'up front' but I was pleasantly surprised. The 777R on the PER-SIN is a bit shabby and the seats on the A380 are a bit hard but that isn't enough to deny a 5 star rating.

SINGAPORE AIRLINES review : 5 May 2008 by P Perera   (Sri Lanka)

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Economy

San Francisco to Singapore. Checkin at SFO very fast and helpful staff. The Flight was not too full so we had ample space to relax. It was a 777-ER aircraft which was fantastic. I was seated on 44h a bulk head seat lots of space. The interior of the aircraft looked new and well kept. The service was great!

 SINGAPORE AIRLINES review : 5 May 2008 by M Moore   (UK)

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Economy

LHR-SIN-SYD return. Check in was a little slow The 747 to Singapore was a little disappointing. Service excellent, as was food and entertainment. The staff were very helpful and efficient. The next leg to Sydney was in the A380! I was upstairs - extremely spacious, better lighting and a more open and spacious environment. If upstairs and by the window, you also have a large compartment between the window and you where you can put your bag etc. The entertainment was fantastic with a very wide variety to choose from! The A380 is so much more comfortable ad spacious with much better screens + entertainment. If you get onto the A380, try to get upstairs on the outside two seats - the only place on the plane where the seats are in just twos, not threes or fours.

 SINGAPORE AIRLINES review :  30 April 2008 by Natalie Aldiss   (Ireland)

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Economy

LHR-SIN-SYD return. 747 on LHR-SIN leg a big disappointment. If you have been lucky enough to travel on the A380 (like we did the SIN-SYD) you will know what iI mean. While the AVOD was still ok on the 747, the seat is narrow and uncomfortable, the service was a big disappointment. Once we got on the A380 in SIN it was so much better - service was fantastic, AVOD was brilliant, even the food was better. I really recommend the A380 but wont go on a 747 again if I can help it.

 SINGAPORE AIRLINES review :  28 April 2008 by A Lam   (Australia)

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Business

A380 SYD-SIN, B777 SIN-SGN/HAN-SIN and A380 SIN-SYD. A380 quiet and spacious. Mood lighting fantastic. Business class seat on A380 may be the biggest in the sky but definitely not the most comfortable. Limited range of recline and lack of back support. When turned into a flat bed it is great though. AVOD and food were great as usual. Service SYD-SIN was not up to the usual SQ standard. Crew seemed a bit disorganised. Drinks ordered by other pax were delivered to me on 2 occasions, and passengers weren't addressed by name. Regional business class seat on B777s but adequate for short hauls. AVOD, food and services on SIN-SGN, HAN-SIN and SIN -SYD impeccable. New SQ lounge at Changi T3 is nice and modern. SQ should really bring the T2 and the SYD lounges up to the same standard, both look really tired.

SINGAPORE AIRLINES review :  28 April 2008 by Paul Beer   (Spain)

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Business

Barcelona-Milan-Singapore-Phuket. We were checked in within 2 minutes and taken to the SpanAir Lounge. Nice selection of papers, magazines, drinks and light refreshments. SIA operate the 777-300 on this route so we had the new seats. The crew were wonderful and the meals were hot and tasty. KrisWorld inflight entertainment system had a few problems during our transit in Milan, but SQ spent 3 hours getting it up and running again before we departed on the main leg of our journey.

SINGAPORE AIRLINES review :  28 April 2008 by S Shan   (Canada)

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Economy

Vancouver - Singapore - Chennai - Flight departed an hour late due to late arrival of aircraft from Singapore. Boarding was quick and efficient to catch up lost time. A detail explanation was provided for the delay. Once inside the flight, the meal was exceptional and Kris entertainment system was the best I experienced. The crews were very attentive.

 SINGAPORE AIRLINES review :  28 April 2008 by Howard Long   (UK)

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First

LHR-SIN-KUL-SIN-AKL-SYD-SIN-LHR. First Class/Suites, LHR-SIN (A380), SIN-KUL-SIN (B777), SIN-AKL (B744), AKL-SYD (Emirates B773ER), SYD-SIN-LHR (A380). The outbound was in seat 1A of the inaugural A380 from Europe. Lots of press on board making a nuisance of themselves.The very first impression of the A380 Suites is without a doubt the space. Nothing else comes close. You could get four pax sat in there, two pairs facing each other across the table, although there is a sign saying "max 2 pax in compartment". It is very reminiscent of the old train carriages. Service on the A380 is almost identical to that in Singapore's F service, with only miniscule changes. Food and beverage identical to F, so it's OK but still definitely a long way to go to a Michelin rating of any sort at all. Wine selection OK if limited and of unexciting quality, except for the Krug and Dom. I wish they would pay the same attention to the other wines that they do with the Champagne. The Suites initially seem very similar in concept to Emirates' A340-500 Suites, but Singapore's are a lot more spacious. Most functions like door opening/closing are manual. I had difficulty getting the seat and table to the right heights for eating. The bed is very comfortable although it's a little narrow. The pax are not expected to make the bed. To deploy the bed, the seat is first folded down and the side table moved down out of the way. Behind the seat is a folding bed that comes out of the back wall of the suite. I found it too narrow to sleep on my side, but I found it exceptionally comfortable to sleep on my back. Boarding and deplaning LHR/SIN was fine except for the press getting in the way. At LHR and SYD only two airbridges are deployed, one on the lower deck and one to the upper deck. At SIN three and used, so Suites pax get their own jetway. This works except that sometimes the airbridge operators manage to open other doors before the Suites. At SYD boarding is difficult because there is little logistical opportunity to properly herd the pax despite lots of vain attempts. At LHR, as expected, ground crew had little clue how to operate the airbridges at all. At least there were people there to operate them. The SIN-KUL-SIN segments were in F but it felt more like a limited J. F on the route finished a few days afterwards. A very short and limited meal service was distributed. The only alcoholic beverage was beer. SIN-AKL was on a leased Malaysian B744. It was very comfortable indeed. Service is still with SIA crew, and it's as good as it gets. I was looking forward to a fairly empty sector until I discovered that they'd over booked J so it ended up full in the F cabin. The Silver Kris F lounges in LHR, SIN T2 and T3, KUL and SYD are rather disappointing. There is no longer premium Champagne in the F lounges. On the last segment, SIN-LHR, I was offered a trip on a buggy to the gate from the F lounge as the only tangible service related benefit I have been able to identify for the A380 Suites. Fifteen minutes before my flight it hadn't turned up so I mentioned this to one of the lounge staff, at which point a minor panic broke out. In the end the buggy was hardly worth the effort considering the short distance involved to the A380 gates in T3. My F and Suites baggage was always lumped in with business class, so it took quite some time to emerge on each occasion. The biggest disappointment as always is landing back in grotty LHR T3 after all the pampering in the air. My favourite A380 Suite? 1A and 1F. I also tried 3A and 3F, and also used the bed in 3C and 3D. 3A and 3F are the only suites with three windows. The other window suites only have two, but I found that plenty. You still get some galley noise in row 3. Row 1 has the least amount of traffic and most privacy. Some say that row 1 is overlooked by the stairs going up to the upper deck where Business resides, but no-one except occasionally crew use this as it is roped off throughout the flight. Despite my sometimes critical notes above, Singapore F/Suites remains my favourite way to fly.

 SINGAPORE AIRLINES review :  27 April 2008 by Martin St. Hill   (Spain)

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Economy

SIN-LHR on A380. Seats did not recline much, so I could hardly sleep. I recommend not to sit in row 43 on the main deck. Passengers always leant on my seat as it was near the toilet. But apart from the seat, same excellent Singapore Airlines service, and entertainment up-to-date. I'll try the plane again but maybe in a different seat. I think they need to redesign the seats so they are softer and more comfortable, like on 747s. Toilets also very noisy. New T3 is excellent and had no problems there, but to conclude, Singapore Airlines need to consider the standard of seating in economy.

SINGAPORE AIRLINES review :  27 April 2008 by Susanne Riel   (Austria)

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Economy

Sydney to Delhi in Business Class was not the experience I expected given SIA reputation. I found the seats not up to standard compared to British, Virgin and Air New Zealand. They were the typical 80 degree reclining seat, cabin air was so cold that people wore their coats and covered themselves with blankets, entertainment system was down for 2 hours. The lounge during our stoppover in Singapore was crowded, shabby and staff rather unfriendly.

 SINGAPORE AIRLINES review :  24 April 2008 by Steven Blanchard   (UK)

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Economy

LHR-SIN A380 Economy Class. Great experience. Make sure if you are travelling in economy to try and get a seat on the upper deck. Consists of only about 12 rows with configuration of 2-4-2 compared to 3-4-3 downstairs. Very quiet, AVOD is outstanding, food good and if you get a window seat on the upper deck you have some cupboard space to put your bags between your seat and the window. (you can then put your feet up on it to rest during the flight). Seats are wider and you don't feel so cramped. I went downstairs to the economy section during the flight and although there is a feeling of more space, as the LHR-SIN A380 leg is a day flight you have a huge amount of economy passengers wandering about and it feels a bit like you are in a busy supermarket. My advice - get a window seat on the upper deck - you won't be disappointed.

 SINGAPORE AIRLINES review :  23 April 2008 by Frank Sterpin   (Singapore)

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Recommended:

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Cabin Flown:

Business

SYD-SIN A380. How can a seat that is so comfortable to sleep in, be so uncomfortable to sit in? Watched 3 movies in about 40 different positions. AVOD and food great as always. Worth noting that the A380 has replaced the overhead compartment with a glove box, so watch the size of luggage you bring on the plane. Also noticed that First Class was completely empty and I was told that this is not uncommon, so I would dare say the suites will have a limited life span as a product offering.

 SINGAPORE AIRLINES review :  23 April 2008 by Ian Benson   (Australia)

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Economy

A380 Sydney to Singapore on Main Deck. Very comfortable seats. Service excellent. Inflight entertainment kept us amused the whole flight. A380 from Singapore to Sydney on the Upper Deck this time - same excellent service. Well worth flying and enjoying the experience.

SINGAPORE AIRLINES review :  22 April 2008 by T Ang   (Singapore)

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Economy

SIN-KIX-SIN in April. Both journeys were on aging 777-200. What was misleading was that SIA online site displayed both aircraft as 777-200ERs the day before I flew. Seats were frayed at the edges. Chose the aisle seat "G" on both legs as these were the only aisle seats without the entertainment boxes at the bottom so that there is more legroom. Aircraft on both legs were very cold, in one instance on the forward journey the Japanese couple seated next to me had to ask for an additional blanket, 2 blankets to cover one person. The cabin service on board was on par with airlines like Thai, ANA, Malaysian, nothing spectacular. Two meals served to Osaka, a small breakfast of muffin, bread & fruits followed by a second meal, lunch, which was more substantial consisting of salmon, salad & ice cream. Lunch was the only meal served on board the return journey back to Singapore and it was a miserly portion of seafood paella, perhaps the higher catering cost of Kansai's airport may have been the big factor in reducing portion sizes & reducing the meal service to one meal instead of two on the return journey. It is not worth paying for the much higher economy fares that SIA charges than most airlines if its coming out of your pocket. It would be worthwhile only to board this flight if it was an award redemption ticket that I managed to get.