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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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SINGAPORE AIRLINES

a World 5-Star Airline

 
 
Singapore Airlines
4.5 Star Rating: Excellent
1677 reviews


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Singapore Airlines Customer review :  14 October 2014 by C Murch    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from HKG-SIN onboard a B777-300ER (9V-SWO). The seats were fairly comfortable there was a good selection of movies on the IFE system. The food was good and the flight attendants were friendly. The only problem was that the PTV was not touch screen and the seats were getting a little worn out. I then flew back to Hong Kong on one of their 777-200's (9V-SRO). The aircraft had been retrofitted however, the TV's were still old and the remote was stuck on the side of my armrest. Being 180cm the legroom was insufficient as their was an IFE box under the seat in front of me. Even with a massive box to run the IFE it was still slow. Once in the air the movie I was watching kept pausing because I kept accidentally banging the remote as it was on the side of my armrest. The food was good and the crew were impressive and had learnt the names of all the kids seated around me prior to the flight. After having the meal the lights were dimmed for the remaining hour. Even though the 777-200 hand been retrofitted it was obviously done in a rush as the remotes and TV's were still old. The crew are very good and the food is good however, their seats are getting old and all their aircraft could do with an upgrade or replacement.



Singapore Airlines Customer review :  14 October 2014 by S Flynn    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-SIN and then Silk Air SIN-CEB. Seating comfortable and the food and overall service was great. What can you say about the cabin crew, they are above the best, both directions the flight was well on time and connections and transfers met. The overall service provided across all levels of both Singapore and Silk Air exemplary. An airline is only as good as the crew that it employs and to that end they are the best in what they do.



Singapore Airlines Customer review :  14 October 2014 by Khalid Ahmed    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-SIN-SGN and back with A380/777-200. All in all nice flights with very good cabin service and an unbeatable Changi Airport. Positive: Staff very attentive and professional, food of good quality, good IFE, reliability and safety. Great and well-priced stop-over program which has a lot to offer. Negatives: Though seat pitch of 32 in is not bad, the seats on the A380 are not very comfortable, sleeping is quite difficult. For the price you pay for SIA they could have gone easily for 33-34 inches. The cabin is wide and silent, the windows are a bit far from the seat. The food is nice, though i ate better food on Qatar for example. The 777-200 are a bit old and worn out, not up to date. Though SIA is one of the best airlines I've flown with, I don't think they offer the best Economy experience, there are better products on the markets like Qatar, Asiana or Garuda or Malaysia Airlines.



Singapore Airlines Customer review :  14 October 2014 by Hamilton Warren    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SIN-HKG and return flew out on 7 Sep 12.05 a.m. on a 777/300 - older plane but service good, arr SIN 6.30.am connected to HKG - this flight also good. Return HKG-SIN-MEL both legs on A380 - what a plane, service seemed better than the outward leg. Could not fault cabin crew - all flights full. All in all will definitely fly with SQ again.



Singapore Airlines Customer review :  14 October 2014 by T Harland    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The overnight Airbus A380 flight from Singapore to London Heathrow on Saturday October 4th was one of the best flights we have experienced. The seats were comfortable, the leg room was adequate and the meals or snacks were very good. Best of all was the frequency with which drinks were brought round so that the demand from passengers using the call button was minimal ensuring very little disturbance for the 13 hour night flight. The 11.30 pm departure and 6.30 am arrival helps get over the jet lag provided one can sleep during the flight.



Singapore Airlines Customer review :  6 October 2014 by Richard Johnson    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Frankfurt, Germany to JFK. A380 had a great flight, was 30 mins late but the flight experience was great. Seats were comfortable and inflight service was good. I would recommend this airline.



Singapore Airlines Customer review :  29 September 2014 by P Mandarino    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have recently flown HKG-SIN-HKG on B777-200, economy. Singapore airlines not only did not meet the expectations but were also below the average level of other airlines. The plane was old. The seats were old and the in-flight entertainment system was outdated. The selection of movies was very limited. The food served on board was basic. The meals were served long after take off forcing you to be awake for the most part of the flight and fall asleep just when it is time to land. Never again.



Singapore Airlines Customer review :  29 September 2014 by Angela Cockburn    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We took four long haul flights with Singapore Airlines in June and July and were frankly disappointed. On one flight they shut down the cabin for sleep at 3.30 on a bright sunny afternoon, and insisted the window shade be drawn, when I would have liked to see out. After that cabin staff disappeared and only offered water twice in the next six hours or so. On two very long flights only one meal and a snack was offered, and once it took three quarters of an hour to get a second drink after meal service was over and the aisle was clear. On one flight the air con was set on an extremely high temperature, most unpleasant. We paid extra to fly with them, on the basis of their reputation for service, which was poor. Meal service was slow, and the choices of food ran out on two flights. In contrast a one hour flight with a regional airline managed to serve a full meal and two drinks between Manchester and Heathrow, so it can be done!



Singapore Airlines Customer review :  25 September 2014 by Wilde Margaret    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I boarded the Airbus flying from London to Singapore on 18 September, it was two hours late, owing to technical difficulties. Sometimes these things happen. However, I was sitting in seat 41c. From the start the air conditioning was frightful. A freezing cold breeze blew around all of the passengers near the back of the cabin while the passengers towards the front complained that it was too hot. Also the stench from the toilets was unbearable and seemed to be wafted out of the toilets at regular intervals during the trip. I did not experience this on any of the aircraft's I flew with both to Amsterdam six weeks previously or on the flight home from Singapore to New Zealand. Although spoken to, the staff were unwilling to acknowledge that there was something wrong. On the Singapore to NZ part of the trip I also tried to charge my Air iPad but it would not charge on any of the seats near where I was sitting. The steward said there had been difficulties with Apple products. Potential customers need to know this as it could be important to work during a long haul trip. I had been relatively pleased with Singapore Airlines but my experience on the Airbus has left me wandering if I would fly with them again.



Singapore Airlines Customer review :  15 September 2014 by N Kumar    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 224 and SQ 401, 4-5th Sep. Best service. Flew MEL-SIN-DEL, A380, super efficient service. Got upper deck which had ample space. Overall a great trip.



Singapore Airlines Customer review :  15 September 2014 by L Ayasse    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NYC to Frankfurt to Singapore. SQ25, 8/23. Singapore to Heathrow to Boston. SQ308, 8/30. We were very impressed with Singapore Airlines service from beginning to end. The food/beverage service was unlike any we have ever had on an airplane. The flight crew was more attentive than I have experienced at an elegant restaurant! The access to and variety of entertainment (movies and music) exceeded our expectations. The "little extras" (such as hot towels at the beginning and end of each flight, socks, and toothbrushes) were a pleasant and welcome surprise. Overall, Singapore Airlines made a grueling 24hr flight much more tolerable! The only criticisms I would offer are the poor leg room (particularly in the middle section), and the location of the security check-in prevented the use of restrooms, restaurants, and shopping after going through security. We usually check in early enough to ensure there is ample time to handle any issues that could arise, and then we use the restrooms/eat/fill water bottles/shop/etc after we are all set for the flight.



Singapore Airlines Customer review :  15 September 2014 by Zeng Yixie    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sep 5th and Sep 9th, PVG-SIN return trip. A380-800 on all legs. I have travelled with Singapore Airlines several times. I think they are on a downward slope. Both trips were on an A380-800(9V-SKK), the inflight entertainment was a little bit old and wasn't a touch screen. The seat pitch is little bit narrow and I'm 175cm. Next, SIA have kept a lot of traditions such as the hot towel service, menu distributed to all classes of passengers etc. Catering quality in SIA is still high, food was freshly prepared, beverages were plentiful, wines and cocktails are never out of stock. Most of the cabin crews provide service with a smile. Overall, a nice trip and good experience.



Singapore Airlines Customer review :  11 September 2014 by Tercon Bojan    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The Amsterdam flight is on the retrofitted 777-200ER which is excellent, except for the business class IFE, which is still the old version. It seems that SQ has decided not to upgrade the IFE on this retrofit thus the movie selection is not as grand, the user interface is old and the pix quality of the screen is lower. I have always loved the SQ biz class seat for I find it a good balance between privacy and comfort. The meals were superb as was the service.



Singapore Airlines Customer review :  7 September 2014 by Morgan Ianto    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Singapore Airlines 777-300ER - on 21st August - Manchester Airport to Singapore on SQ327 then Singapore to Sydney on SQ 211 and I can only praise all the cabin crew working on all the sectors for their professionalism, politeness, attentiveness when assisting passengers and serving meals, drinks and snacks. The food served, was of great quality, tasty and hot, and throughout the long sectors the cabin staff were constantly serving beverages and snacks. Inflight entertainment had newly released films.



Singapore Airlines Customer review :  7 September 2014 by Brian Adam Pratama    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flown with SQ from CGK-SIN-CDG last December in their B777-200 and A380-800 respectively. Easy breezy departing flight from CGK-SIN, check-in was quick and professional (apart from CGK airport condition with their on-going development). Arrived in SIN, surprised with a 20$ gift voucher to spend in Changi (SQ flights only). The next flight from SIN-CDG on 'THE' A380 (appropriately decorated with some mistletoe) was nothing but sheer pleasure. Although their seats are rock-hard, the legroom is all that I could ask from a cattle class (I am 184cm tall, that is a smidge over 6 feet). The IFE was good, even though it is a little bit outdated, it was still decent. The food? Inappropriately good! You should try the infamous Singapore Sling, too! The service was well-mannered, well- presented and well-trained cabin crews. The same goes with the return leg.



Singapore Airlines Customer review :  2 September 2014 by K Cai    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MEL-SIN-FRA and Munich-SIN-MEL in Aug 2013. Excellent staffing, food and IFE system. 1st flight automatic upgrade to bulkhead seat, which had so much room! Dream flight. 2nd flight got put on last row windows seat. Nightmarish as so limited room! Plane on 2nd flights both times had severe turbulence, to extent the food- servicing was suspended. Plane was old, had leaking liquid from a baggage door! Nevertheless given amenity pack and offered plenty of drinks etc. Very good experience, especially when I got to Changi airport.



Singapore Airlines Customer review :  2 September 2014 by Jezrel Sabaduquia    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown with them for quite some time now, and while, their service is usually robotic, impersonal and lacking warmth, flying with other airlines makes you appreciate how Singapore just does it right. Recently flew from MNL-SIN-DEL. MNL-SIN on a fully loaded B777, the aircraft is up for retirement but it is spotlessly clean and well maintained. The IFE was ancient but for such a short flight, I did not mind it. Food was decent and cabin crew were as efficient and reliable as one should expect from SQ. Had a 6 hour layover in Changi, which is without a doubt, SQ's best asset. It's an airport beyond compare and would not mind a longer layover. Flight to DEL on the A380 with less than 100 passengers. Cabin crew were very laid back and allowed passengers to move about the cabin. The seats were extremely comfortable and food was excellent. Service calls were answered in record time, and while, one of the flight attendants was a tad cold, one of the lead flight attendants embodied professionalism and warmth which made up for it. IFE kept malfunctioning and the movie kept pausing every 30 seconds or so, which was annoying. Besides that one minor issue, I would fly SQ again. They are extremely reliable, their hard product is among the best, and while their service is inconsistent when it comes to friendliness, their efficiency is one of the best out there.



Singapore Airlines Customer review :  29 August 2014 by D Rose    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ975, BKK-SIN, A330, J - I was looking forward to my first flight with Singapore in what some consider the best business class in the sky. The seats on A330 were spacious and comfortable, but the table surface is slippery and your meal tray will slide off if you don't hold onto it. This can be prevented by the use of a tablecloth as found in other airlines' business class. The previous passenger's socks were still in the footwell, so cabin grooming could use some work. The meal was good, but drinks service was infrequent. All in all, this experience was comparable to a domestic business class on a US carrier - certainly far short of the Singapore Airlines I was expecting.



Singapore Airlines Customer review :  29 August 2014 by D Rose    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ978, SIN-DPS, B772, J. This was the second leg of the journey from BKK to DPS, and despite the outdated regional J seats on this aircraft type, it was far more enjoyable than the previous leg. The crew were friendly and professional and the service was very nicely done. We were called by name throughout the flight, and rarely did a glass get below half full. Overall, quite satisfactory.



Singapore Airlines Customer review :  27 August 2014 by Y Lau    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with Singapore Airlines for the first time from HKG-SIN and back. What a contrast from the airlines in North America. The staff were incredibly attentive, the food was good and the seats were comfortable. This was in the A380 on the upper deck.



Singapore Airlines Customer review :  27 August 2014 by A Abbado    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ947 and SQ378, Aug 19, 2014. DPS-SIN and SIN-MXP. Nice flights, attendants were perfect, meal ok, too many uninteresting movies.



Singapore Airlines Customer review :  27 August 2014 by C Gilbert    (New Zealand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

6 flights in July. Auckland - Singapore, SGN-BKK, Da Nang - SGN. SGN - Cebu. Cebu - SGN, and SGN-AKL. All were full. At least 3 were late to varying degrees. On at least one occasion I suspect the delay was not due to congestion at Da Nang for goodness sake but due to late arrival. Only the first flight seemed a bit superior. That seemed to me to be small differences eg - a decent filled roll as a snack but mainly the staff worked hard all the time and seemed to have a service ethic. The food well - Take the coffee cup, the wine glass, the tub of water and the roll off the tray and really you are not left with much. Surprisingly the food on the SIN - BKK flight at 1600 hours was much the same as on a long flight. However usually it was a dry entree or a few small pieces of fruit plus in effect a snack box sized meal. The Cebu - SGN flight arriving at around 2030 about 1.5 hours late offered a snack box with 3 small cubes of chicken and a cm deep flavoured rice and perhaps a piece of broccoli - most children eat more. Spirits were not offered on the longer flights although they were available out of view, nor wine top ups. A beer amounted to perhaps 80 mls that is 4 pours to the can. A little generosity goes a long way as does the impression of parsimony. Overall much the same as other airlines. The best food was on a Vietnam Air 1.25 hour flight where they managed to serve and clear a good meal. Although Singapore seemed to cope with routine, any variation seemed to cause problems. One confirmed flight was rescheduled and a second rescheduled to another with a stopover making it two hours longer. Both were weeks in advance. I don't believe either flight was in fact rescheduled rather I was bumped. In the latter case although I was notified of a rescheduling it was much later that I noticed it was in fact a route change. On the return flight, which had been altered some months before, I had paid for a preferred seat. This was confirmed that I had the same seat. However in fact on the day I was given a non-preferred seat in the centre. This was drawn to the cabin crews’attention and they informed me they would and did inform the appropriate department as if that helped me at the time. Three weeks later no response. A refund would not even compensate for the relative discomfort. Had that seat not been available I would have taken the day flight on the un-refurbished plane they left us with for a year until they introduce a new plane.



Singapore Airlines Customer review :  21 August 2014 by Margaret Lai    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Osaka to SIN. No bottled water provided. Requested the Japanese breakfast and the meal came without the fish. Anyway, shared the fish with my daughter who ordered the same meal and it was very salty. Requested warm water twice and the crew earnestly promised but never delivered. Upon landing, while the aircraft was still cruising, we could hear the crew arguing loudly among themselves as we occupied the last few row of seats - very unprofessional.



Singapore Airlines Customer review :  21 August 2014 by P Gennai    (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Singapore. I have travelled on Singapore Airlines B777-200 on the last segment of my trip. The aircraft was old, the inflight entertainment system is poor and the seat is also old. I was quite surprised to see that Singapore Airlines is still flying with this old thing. Food was just acceptable but nothing special. The meal service (dinner) was very late. This keeps you awake for most of the flight waiting for the dinner and just fall to sleep a few minutes before arrival.



Singapore Airlines Customer review :  15 August 2014 by Karamdeep Singh Satwant Singh    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Singapore on A380, SQ232 and Singapore to KL on SQ118. The SQ232 flight was outstanding. Very efficient crew with turnaround time for bell call being less than a minute. It was a rather smooth ride, food excellent and good entertainment selection. SQ118 was a short flight of 45 minutes but again crew was excellent and proved why its still one of the best.



Singapore Airlines Customer review :  15 August 2014 by Tercon Bojan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The service on this short (less than 2 hour) flight, and the delicious meal, is what made the SQ flight experience outstanding. For the old 777-200 with the very old business class is certainly nothing to brag about.



Singapore Airlines Customer review :  12 August 2014 by Brian Smith    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew outward BCN-SIN via Milan, as part of a MAD-KUL journey. For reasons we still can't understand, at check-in in at MAD, Air Europa checked our bags through to SIN only, and couldn't issue boarding passes beyond BCN. We had to check in again at BCN, which proved a blessing in disguise as SIA impressed us by, unprompted, noting that our bags weren't checked through to KL and organising that for us. Flight was on time and reasonably comfortable (on 777), crew handled some noisy adjacent passengers well, by taking time to circle the cabin rather than going to them directly with our complaint. Food was OK; although obviously partly serviced from Milan, with some uninspiring Italian products. Drinks came with good frequency, although self-service option overnight, especially for water, might be better. Back SIN-LHR on A380. Again check-in staff did well, readily changing our seat allocation to what we preferred. Flight delayed, mostly by re-routing, 75 minutes, causing some stress over connections in London - no information offered on those at all. Service OK, with choice of three meals (against only two outbound). Breakfast could do with better bakery selection, but hot choices both OK. Strange that, despite the one hour delay, it was offered a good 2.5 hours before arrival (ie 3.30 in the morning, London time), and in a vary patchy fashion with different parts of the cabin served seemingly at random. IFE worked OK on both flights, lots of channels, although not everything on them appears on the menus which is confusing. Wifi offered on A380, but pay as you go, so no experience of that. In all, entirely satisfactory product, but not outstanding or memorable, although customer care at check-in was well beyond usual experience.



Singapore Airlines Customer review :  12 August 2014 by M Cochrane    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gold Frequent Flyer with Singapore Airlines for last seven years. Regularly upgrade to business class. Singapore's new planes are, for the most part, very good. There is, however, an increasing indifference to FF status in economy. The last three economy trips, Singapore sales staff on allocating seating have assured me that "no aisle seats further forward are available". When checking online, however, there have been several - it's just that the aisle seats have been beside other vacant seats.



Singapore Airlines Customer review :  9 August 2014 by Roberto Ligot    (Saudi Arabia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-SIN-MNL-SIN-RUH in economy. One thing I can say about this airline - excellent landings. I will miss this airline when it removes the Riyadh route in September or October 2014. Clean, inflight food and entertainment is excellent.



Singapore Airlines Customer review :  4 August 2014 by Charanjit Malli    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Perth to London and back, great service, flight and plenty of food. Travelled by the A380, 777, A330 with ample leg room for someone tall. Food was very good for a vegetarian. Best long haul flight.



Singapore Airlines Customer review :  4 August 2014 by Alan Tang    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 323, AMS-SIN with B777-200ER, I had been aware that this is a retrofitted aircraft but surprisingly the aircraft was very well maintained. The seats are very comfortable in economy class, the legroom is pretty spacious for me. The lunch service with three options which I have not personally had before and both quantity and quality of meals are at the top level of service. The most important thing about the sector should be the cabin crew, they were very attentive. Overall, I have been very pleased with the quality given by Singapore Airlines and recommend the airline for long haul flights.



Singapore Airlines Customer review :  4 August 2014 by Nagarkar Ameya    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ246, July 7th, BNE-SIN. SQ422, 8th July, BNE-BOM. SQ421, 17th July, BOM-SIN. SQ255, 18th July, SIN-BNE. I have been flying with SQ for the last 5 years. They have excellent service, staff and crew members and a great on-time performance record! Some aircraft's are a bit old (example: Boeing 777-200ER that flies between SYD and BOM). The screen resolution and quality is quite poor on this aircraft, but the crew members are friendly and great to talk to if you don't want to watch movies/TV.



Singapore Airlines Customer review :  30 July 2014 by S Paice    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN-LHR. Outbound leg on the older 777, but the seat was comfortable enough. IFE was also the older system but worked well and the headphones were excellent (after a broken pair was replaced). Crew generally good and attentive, although some far better than others and the service was a bit abrupt at times with items being almost snatched away. Inbound flight left SIN at 1.30am, dinner served about an hour into the flight then lights out. Used the 'book the cook' service, outbound monkfish as excellent, return curry a bit hotter than I was expecting but good quality.



Singapore Airlines Customer review :  28 July 2014 by Smith Dean    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class from SIN-MEL overnight on a 777. Very disappointed in the shabby, scuffed and old cabin. The seats were narrow (compared to 777-300ER and A380) and did not lie fully flat (this should be standard for a premium airline). I had some emails to send and found that there was no wifi available (again this is offered on their 777-300ER and A380). I wouldn't mind if there was a discount for this plane model, but for Singapore Airlines high prices passengers deserve better.



Singapore Airlines Customer review :  28 July 2014 by Alan Tan    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

July 2014, SIN-MNL-SIN. Seats were OK for both sectors. Leg space for A330 was narrow, but MNL-SIN B777-200 retrofitted seats have more space. However B777-200 'new' PTV shrunk and low resolutions. Both sector's in flight meals were disappointing. SQ's meals standard have dropped in the past one year. They should ask their own chef to try out first before sending to cabin.



Singapore Airlines Customer review :  21 July 2014 by E Tan    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9 July, Auckland - Singapore. Seats not comfortable; leg space just about adequate. PTVs small and old. Cabin too warm. In flight meals disappointing. Service was reasonable, but could have been better. Disappointing flight all round. Not looking forward to journey home.



Singapore Airlines Customer review :  21 July 2014 by T Kam    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-SIN-LHR then reverse. Originally was meant to be A380-B747 outbound then A380 for both legs inbound. This was changed to B777-300 and B747 out and B777-300 in. The B777 was exceedingly cramped with very little leg room. When reclining, the seat moves forward further reducing your already limited legroom and when the passenger in front reclines, the seat back comes very close to you. Sardines in a can spring to mind. On the return trip because of the change of 'plane outbound, I checked on-line and discovered the change so for the second leg, SIN- SYD, I managed to change my seats to next to emergency door, definitely worth paying the extra. As for the seats themselves, on the B777 the seats are very hard with not much in the way of cushioning making a bad situation worse. From LHr-SIN, the in-flight entertainment was a modern touchscreen unit with an extensive choice but was extremely sensitive and with the closeness of it next to your knees, the slightest choice would activate it illuminating your area and your fellow passengers with light, not good if wanting to sleep that is if you can sleep in the crowded conditions. From SIN-SYD, the unit was an old system with very limited choice and I soon gave up with it. Having flown SIA many times before, I was really looking forward to flying with them to experience the (relative) comfort of the A380 yet again. What a disappointment! Previously whenever asked, I would say that SIA was my favourite airline but these cost-cutting measures have made me re-evaluate that.



Singapore Airlines Customer review :  18 July 2014 by H Watson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled SYD-SIN-ZRH. SYD-SIN on the old (and very full) 777-200. The entertainment system on this leg is awful, barely any good movies to watch, very limited. Food was fine. Arrived in Singapore early, gate to connecting flight just next door, too good to be true. They say if it's too good to be true, it probably is - the flight to Zurich was delayed 4 hours due to a hydraulic problem with the plane (oil leaking throughout the wing). Although this was extremely frustrating, the staff were extremely helpful, assisting people who were going to miss their next connecting flights etc. When we finally got on the flight to Zurich (an A380) the staff were great. Food pretty good and entertainment much better. Singapore Airlines always provide excellent service and Changi airport is very easy to navigate.



Singapore Airlines Customer review :  18 July 2014 by Lau Ni    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Redeemed an award flight for the family on NGO-SIN leg on 8 July 2014. Fantastic service, as expected of SQ Business Class. IFS switched effortlessly to dialect and Mandarin when speaking to my parents, who do not speak English. The crew were professional, attentive and friendly. Seats were excellent, better than the Asiana Business Class which I took 3 weeks prior. The noise-cancelling headsets given gave me painful ears after a while though. This was the first time I used their headsets as I used to carry my own - room for improvement on that. While everything else worked perfectly, the privacy screen was stuck and took a strapping male FA some effort to take out. Food was very good, except for dessert where the Chocolate Truffle Cake for dessert was disappointingly dry and hard. We enjoyed both the Japanese and the Western options. Food was served upon being airborne, which was about 11am, so it was rather early for lunch. When we asked for some fruits for snacks (or anything, really) at around 3pm, the FA said they did not have any food left and offered us mixed nuts instead. Perhaps SQ should stock up on snack items?



Singapore Airlines Customer review :  18 July 2014 by Siauw Steve    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-SIN-CGK on A330-300 and B777-200 (retrofitted) respectively. First leg, Tokyo-HND to Singapore-SIN morning flight. Very generous volume and options of food and drinks. I always like the Singapore Sling cocktail by the way. Second leg, retrofitted B777-200 from Singapore to Jakarta. Tasty fruit platter and excellent hot towel service, as always.



Singapore Airlines Customer review :  18 July 2014 by N Hodgson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-SIN-LHR-SIN-MEL in Economy using points redemption. Comfortable enough flight on all legs, legroom good in economy and service typically robotic and boring. IFE excellent. No issue with inflight as they are definitely good. No recognition whatsoever for status despite my partner spending significant sums with this airline, but no surprises there as this is the usual procedure with Singapore Airlines these days. Lounge in Singapore not good. On a long haul flight such as this, there are no showering amenities. I realise for Business and First travellers this is available in SilverKris lounge but in KrisFlyer Gold not. The lounge is very basic, and as their hub being Changi, I had expected more. Food options were lacklustre and overall quite disappointing. The flight itself however couldn't fault and arrived feeling fairly refreshed at either end, but their lounges at all destinations where SQ operated are always fairly average. LHR, SIN, MEL all initially come to mind.



Singapore Airlines Customer review :  18 July 2014 by Lau Ni    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took an Airbus 330, SIN-KIX on 29 June 2014. Flight departed and arrived on time. Service was average - good but not excellent. Perhaps it has to do with the full load. Aircraft was alternating between very cold and very hot throughout the flight. Restrooms were clean, IFE working perfectly and food was standard. The major flaw was the seat pitch. Couldn't remember the last time I took SQ's A330, but the seat pitch was way smaller than even ANA Domestic, which I took twice during this trip. It was very cramped.



Singapore Airlines Customer review :  14 July 2014 by J Wong    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ285 from SIN to AKL. Despite a full flight, service was good. Flight steward were attended to fulfil my request very soon after the bell was pressed. But disappointed over the ageing aircraft. SQ ticket price definitely not in the lower bracket, but the 777-300 cabinet condition and facilities were just too old when comparing to other carriers.



Singapore Airlines Customer review :  14 July 2014 by D Roberto    (Italy)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta - Singapore - Milan, July 9-10. Everything fine, cabin crew excellent as always. Still my favourite airline.



Singapore Airlines Customer review :  14 July 2014 by S Stephen    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Zurich to Jakarta via Singapore, all flights were on time, and friendly attentive cabin crew, they really give attention to passengers. Seat was very comfortable and the entertainment was great, enough for a 12 hour flight, but the flight path was not as informative as before. First flight from Zurich to Singapore, had horrible seafood menu as I ordered before and the fourth flight from Singapore to Zurich the problem was the entertainment system - we couldn't see the flight path, and the audio or video was stuck every few minutes. I did try the Wi-Fi onboard. I think $5.99 for 5 MB was far too expensive and the connection was slow. Other than that, every aspect was went very well (check in, boarding, transit, baggage handling).



Singapore Airlines Customer review :  9 July 2014 by Ala Lim    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX - Singapore via Tokyo. Entertainment system in the new Airbus A380 was excellent, had all new movies. Service was good, they had hot towels and many choices of food. The headphones weren't working well, I could only hear from one side. Seats were pretty small for a new aircraft but overall satisfying.



Singapore Airlines Customer review :  7 July 2014 by T Alex    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 218 from Melbourne to Singapore on a Boeing 777-300ER. Renowned Singapore Girls were friendly and exemplary. A passenger seated next to me spilled her orange juice on my lap and they courteously offered wet towels to me when I requested for them. Food was great and Krisworld was amazing as usual.



Singapore Airlines Customer review :  7 July 2014 by Peter Fitzgerald    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIA business class, Christchurch - Singapore - Istanbul and then London - Singapore - Auckland. Staff service was superb. My only negatives are the smallish TV screens and rather overly warm cabin.



Singapore Airlines Customer review :  7 July 2014 by A Makiol    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BNE-SIN return in Economy class. All flights departed and arrived on time. Aircraft was modern and clean A330, with nice interior. Seats were not the most comfortable and felt a bit cramped. IFE was very good, user friendly. The cabin crew are wonderful, very helpful, kind and courteous. Food was of high quality, however the continental breakfast was a let down. All kinds of amenities were available and snacks provided on request. I did enjoy my trip with Singapore Airlines, maybe a tad overrated. I feel other Asian airlines such as KE, CX, CI are just as good, but still one of the best airlines you can fly!



Singapore Airlines Customer review :  4 July 2014 by J Murray    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome to Singapore, SQ 365 on 27 June. We were advised at check-in that there had been a change of aircraft and our hearts sank when we boarded, it was an ancient 777, surprised that Singapore Airlines still uses these dinosaurs. I have never experienced such old, uncomfortable business class seats (you could select either seat recline or leg raise, not both at the same time). I am only 5 ft 4" and I felt scrunched up. There was no storage around the seat area for personal belongings on this very old plane, really not good enough for a five star airline on a long haul route. No mattress over the seats as you get with Qantas and no amenities pack (only slippers and eye shade). The only saving grace were the crew, they were exemplary, fantastic in fact and the meals were fantastic. If only the aircraft matched the wonderful service on board.



Singapore Airlines Customer review :  4 July 2014 by H Davis    (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai-Singapore-Perth. Very disappointing. What has happened to Singapore Airlines? The standard of the aircraft was just not up to today's standards and that's not because I usually fly Emirates which is in another class altogether compared to this flight, at the same price! The whole interior of the aircraft was that of the 1980's. The seats were old and didn't function properly, entertainment screen was tiny, dim (even on full brightness) and blurry. I flew economy, but felt sorrier for business class where seats looked like they were out of the 1970’s. Yes there are some other airlines that are as bad, but you pay for what you get and this flight was not cheap. Note: even low cost airlins these days have new fresh interiors albeit basic.



Singapore Airlines Customer review :  4 July 2014 by Pathmarueban Naidu    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ919, MNL-SIN, 24th June 2014. From check-in to deboarding the plane, check-in personnel were good. Excellent customer service, inflight meals were great. Singapore Airlines Cabin Crew are the best too. Will fly them anytime anywhere.



Singapore Airlines Customer review :  2 July 2014 by Alan Ford    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Auckland, SQ281 777-200. Can't believe Singapore still use this aircraft, it desperately needs an overhaul, tiny 6 inch displays, no touch, even with full brightness I was struggling, switched to using my tablet instead. Seat rests do go fully up. Service was poor this time around, Food normally in economy is ok to good, this wasn't. Not a nice way to come back to NZ. will consider other options.



Singapore Airlines Customer review :  2 July 2014 by Peter Britain    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-JFK over three separate legs. Encountered crews ranging from good to excellent on these flights. Catering was mainly Book the Cook and very good (FRA food is never as good as most other ports). Choice of DOM or Krug and great wine selection. SQ are still close to perfect in first class.



Singapore Airlines Customer review :  26 June 2014 by Mumford Patricia    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The plane seemed to be extremely old and in need of upgrade. Flight SQ0324, Friday 6th June. In the past I have always praised Singapore Airlines for having more room in Economy than any other airline - I was evidently very wrong and I guess lucky in the past. I had bruises on my leg where I had squeezed out of my seat to go to the bathroom - the passenger in front had reclined his seat and I couldn't get out of my seat easily. Flight was so bad I cancelled my flight home with Singapore (and lost the money) rather than suffer that trip again, I flew back to Melbourne with Qatar.



Singapore Airlines Customer review :  21 June 2014 by Davis Jennifer    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew 30th May, London - Singapore - Bali. First leg on the A380 double decker, second leg Boeing 777\200 series. Return flight 14th June as above but Singapore to London to our disappointment the aircraft was changed to a Boeing 777 300er series much prefer the A380. Cannot fault the service staff, very polite did their job well - we were given plenty of drinks during the flight. Seating and legroom good with good choice of entertainment. All flights very punctual.



Singapore Airlines Customer review :  21 June 2014 by Chew Daniel    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7th June, SIN-BKK, 10th June, BKK-SIN. Both were on A330s with on time arrivals. Something seems different with SQ now; The cabin crew now exude character and warmth. They're quick to start a quick conversation with you and go the extra mile to make sure that your flight is comfortable. Definitely heading back to being one of the best airlines in the world. Keep it up Singapore Airlines! Indeed a great way to fly.



Singapore Airlines Customer review :  21 June 2014 by K Staal    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DPS-Singapore, 28 May 2014. Excellent flight and service. Friendly and efficient staff. B777-200. Singapore - Amsterdam, 28 May 2014, B777-200. Although old aircraft, again very pleasant and comfortable. Staff very good. Flatbeds - we slept very well. Great flights, great airline.



Singapore Airlines Customer review :  21 June 2014 by Gonzales Pedro    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I normally take China Airlines for my monthly flight from Surabaya to Singapore. I found that the departure time is nice but the return time is far too early in the morning so my travel agent advised me to use SIA sister company, Silk Air for the return. Expecting something special as I'm paying more money, I didn't find anything special except the extra amenities. The so called Singapore Ladies/stewardess that are heavily advertised are nothing special. Please prepare to be disappointed.



Singapore Airlines Customer review :  17 June 2014 by John Marles    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SQ 308, 9th June 2014. The worst business Class seat, too wide, no support, hard as a rock. You can't sit comfortably in any position and it is pathetic to lie on. My back actually aching on arrival. Never again. Food lousy, choice too small, service without a smile and even then only when you asked. No pyjamas SIN to London and one meal served with no cloth at all. Used to be great. Flying back Emirates, and saving $1250 per seat on top.



Singapore Airlines Customer review :  17 June 2014 by Siauw Steve    (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-SIN, SQ 967 / SIN-NRT, SQ 638. CGK-SIN with a retrofitted 777-200. It has always been nice that SIA has meal options other than standard meal. I opted for fruit platter and everything was tasty. Smooth take-off and landing, arrived SIN on time for connecting flight to Tokyo-NRT. SIN-NRT leg on B777-300ER with brand new interior. Tasty refreshment, breakfast, superb touch-screen IFE, ergonomic seat, comfy headrest. Two thumbs up as always!



Singapore Airlines Customer review :  11 June 2014 by K Marshall    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-SIN-BNE. Both flights very poor service offered by staff if you could find them! ICN-SIN did not see flight attendants for a full hour after take off, no offer of any drinks before take off or after. Poor selection of lunch offered - Braised beef with lentils! Staff hid behind curtain no offer of refills during a 5 hour flight. SIN-BNE - FA's were rude, midnight flight there was no offer of any snacks during 8 hour flight and made to feel I was an inconvenience when asking for a drink. Breakfast meal (received 6 hours into flight) was rubbish. Have flown Economy with Singapore and it was fine. I thought flying Business Class was going to be an amazing experience -it was just terrible. Rude staff and poor service. Will never fly with them again as it was such a waste (of a lot) of money!



Singapore Airlines Customer review :  11 June 2014 by Graves Kristian    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BNE always had a slight fear of flying before this trip! This was by far the best service I have received on an airline. Any long haul flights I make in the future will always be with Singapore.



Singapore Airlines Customer review :  9 June 2014 by A Genner    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from LHR - Singapore - Brisbane - Cairns, then the same return journey. In general the service was good, and we all enjoyed the food very much. There was a problem on the route from Singapore to Brisbane, in that our seats were in the centre block, and for some reason the crew kept missing us, first we got no food (they ran out just as they got to us, then started serving people around us, but not us) and in spite of several attempts to get their attention, they ignored us. Eventually my husband had to go down and ask them for food. The stewardess was very apologetic. I also noticed that when seatbelt checks were done on that flight, they didn't actually look along our row. I witnessed a couple of people pressing the Call button, and getting no response, at least for quite a while. On the same flight the entertainment monitors were unreliable. Mine didn't have sound for a while, and my son's just stopped working. The other legs of our journey were quite good, and I was impressed that our luggage reached our final destination efficiently. I did find the legroom a bit cramped, but that was more to do with the pillows and blankets. The main problem on the final leg of our return journey was a child a couple of rows behind us that just cried incessantly for almost 16 hours. Being a night flight, we'd hoped to sleep most of the way, but the whole section of the plane around the child was kept awake. There seemed to be no bassinets on our flight, so no doubt the child had to try to get comfortable sitting on parents lap? The crew were no doubt also affected by the crying, but what can anyone do in such a situation?





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