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Singapore Airlines customer review :  2 September 2010 by Julian Barratt (UK)

LHR-SIN-MEL return. I travelled with my family - 3 adults and 3 kids (8,6,2 yrs). A380 out of LHR was quiet and didn't feel too big as each area was sectioned off. The seats were not hard as previously reported. We had western vegetarian and kids meals which were all great. The main menu selection was good. Lots of drinks and snack offered between meals. At SIN we left our DVD player on the previous plane and the SQ/SIN ground staff quickly retrieved it in time for our connecting flight. Krisworld entertainment was great - we had the August selection on the way out and the September selection on the way back.

Singapore Airlines customer review :  31 August 2010 by Michael Schade (UAE)

SIN-AUH in C class. New A330 with comfortable 160 degree angled lie flat seats. Perfect service with outstanding food and drinks. Great on demand IFE. What a difference from the disastrous flight I had on the same route in Y class last month (see comments below).

Singapore Airlines customer review :  31 August 2010 by N Werner (Switzerland)

ZRH-SIN-ZRH on A380 in Y Class. Somehow Online Check-in with SQ did not open 48h before departure as advertised. Thought it was just this one time but the same happened on my return flight. Lucky I chose my seat before already when making the reservation. I sat on the upper- deck which is the way to travel on the A380 in Y class as the cabin is so much smaller and personal than the big deck below. Also the seats are arranged 2-4-2 which means it's not that crowded. Check-in in Zurich is very slow even if you already checked-in online. I arrived at 1050 for a 1200 flight and had to wait till 1120 to be checked in. SQ is very strict when it comes to credit card checks, so do not forget to bring along your credit card you used for the booking. Boarding was ok for the size of the plane but in ZRH they do not have a jetway to the upper deck as in SIN. Service was very good on the outward leg and good on the return leg. The food was very tasty for Y class and SQ probably has the best Y catering. Portions were ok and they offer a lot of inflight snacks during the flight. Krisworld entertainment was good and worked well. One annoying part is that with the A380 everything is a bit slower, especially the luggage. It took more than 35 minutes to get my luggage in Zurich and there were still at least 80-100 people waiting after I got mine. There should be a more efficient way to handle the baggage. I found SQ ground staff in ZRH a bit arrogant.

Singapore Airlines customer review :  27 August 2010 by D Hiralal (Switzerland)

C-Class Singapore-Zurich on A380. Paid a premium to fly on this plane so was upset the outgoing flight was cancelled due to an oil leakage. I was bumped onto Thai Airways which had I booked directly would have been cheaper. Return flight on A380. Impressive to see the number of people waiting to board. Once seated there is no difference between the other big planes. The much hyped big seat is not great. You kind of move all over it because there is no support. To sleep you must get off and release the back. Basically you can't go from sitting to lying down without getting out of your seat. Otherwise staff, food and service were very good. Not sure the experience is worth the extra dollar.

Singapore Airlines customer review :  27 August 2010 by Ken Lim (UK)

LHR-SIN-LHR. Outbound flight in B777. Comfortable and service fine. IFE system worked a treat. Food good. My only gripe was that while I was flying out on 29 July and returning in August, the films on the July flight were August effectively, meaning the films on the outbound and return legs were identical. The return leg was in the A380. Other reviews have indicated a hard seat but my ample rear must have cushioned me nicely. IFE worked fine apart from my moan mentioned above and malfunctioning right at the end of the flight. One FA working our section was rather robotic but others fine, in particular the sole Malay lady FA. Food as always good.

Singapore Airlines customer review :  27 August 2010 by Casper Yap (USA)

JFK-FRA, FRA-SIN economy round trip. The old 747-400 was cramped with small seat screen. Meals and entertainment was okay. Flight crew friendly. B777-300ER was spacious 3-3-3 and not so crowded. Armrests lifts up, so you can stretch if seats free. No complaints here. Next time, I will find the 777 flights as they are so much more comfortable. Wished the A380 would come to JFK.

Singapore Airlines customer review :  24 August 2010 by Jeremy Otousky (New Zealand)

MEL-SIN-MEL, new A380. Took my 22 month old son, given a bulkhead seat and after take off, crew came around with a nice amenity kit- consisting of a soft teddy bear and a blanket. The crew went beyond and above and took turns watching our son so that we could eat our dinner - they took him around the cabin. Staff, meals, entertainment was 5 star.

Singapore Airlines customer review :  23 August 2010 by He Mun Hung (Singapore)

Singapore - Osaka return on new A330-300. Cabin look warm and cozy with brown colour scheme, seat pitch and width acceptable. AVOD Inflight entertainment has a wide range of choices, but the selection can be better. Inflight meals and drinks from Singapore is quite bad, catering from Osaka is better -overall the serving seems to be getting smaller and smaller. Hot towel before take off, overnight amenity kit (Singapore to Osaka), menu card, good quality blankets are a nice touch. Most cabin crews are okay, some a bit robotic and some even a bit rude. Flight on time and luggage did not go missing. Singapore Airlines offer a reliable service, but it is not that premier and is overpriced - to make things worse its once legendary Singapore Girls seems to be a story of the past!

Singapore Airlines customer review :  23 August 2010 by M Meyer (USA)

B747 SIN to LAX. Seat very comfortable and crew accommodating. The AVOD didn't work for most of the flight, but in First class could sleep for most of the flight. Singapore doesn't really put any effort on B747 flights from the US. The planes are really old.

Singapore Airlines customer review :  22 August 2010 by Michael Schade (Singapore)

SIN-AUH return. New A330-300. Great inflight entertainment but cramped uncomfortable seats. Outbound flight was ok, but catering ex Singapore is declining. Inbound flight was not so uneventful. A 7h flight departing at midnight. A snack was served upon departure, which was out of stock when my row was served. I was given a pack of peanuts. The next meal was served 6h later; a hard bread roll with the usual scrambled eggs. A senior stewardess was rude towards a group of Indonesian pilgrims and workers because they could not speak English. She made no effort to find help from some Malay flight attendants working in other sections of the plane. I think the story of the "Singapore Girl" is a myth now. The staff worked like robots and it was obvious that they did not enjoy their work. Overall a rather disappointing experience with an airline who claim to be a premier carrier.

Singapore Airlines customer review :  22 August 2010 by James Henson (Singapore)

SIN-PEK, PVG-SIN. Service generally efficient and attentive, although not particularly friendly. AVOD on 777-300ER with the new cabin interior had hours of films, TV and games. Older/smaller screen on 777-300 on return although entertainment was still available on demand. B777-300 is looking tired, as other people have commented. Return flight was delayed and crew did their best to keep us informed. Eventually, they brought snack packs and the meal was served shortly after our eventual departure. Hot towels on both flights before take-off. Constant rounds of drinks offered, cocktails on request. Food decent but would prefer a larger main course. Bags arrived quickly. Was in a taxi within 20 minutes of arriving in Singapore.

Singapore Airlines customer review :  18 August 2010 by M Gliksman (Australia)

I have flown Singapore a number of times this year. The crew have been efficient and helpful. A380 is more impressive than expected, though the interiors of the 777s are getting seriously tired.

Singapore Airlines customer review :  18 August 2010 by Stefan Drenkelfuss (Germany)

LHR-SIN-SYD in Y Class, fist leg of the journey in the upper deck of the A380, second leg was B777 in 2 class config. Service was great and crew friendly and helpful. IFE in the A380 was superb, the same interior in the B777 looked old and outdadet. PER-SIN with A330 and SIN-LHR with B777, nothing to complain about.