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Singapore Airlines Passenger Reviews and Singapore Airlines Customer Trip Reports

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SINGAPORE AIRLINES

a World 5-Star Airline

 
 
Singapore Airlines
4.5 Star Rating: Excellent
1784 reviews


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Singapore Airlines Customer review :  23 May 2015 by M Berkani    (Sweden)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-SIN-DPS-SIN-CPH outbound on 15th of May and return May 21 (four segments). Must say that I am very disappointed at their service performance. Having flown many times on SQ, I did not expect almost rude service from some of the cabin crew attendants. This is not the 5 star SQ that I am use to. CPH-SIN was an old refitted 777-200ER with an entertainment system from stone age. The food was quite tasty tough. Next time I fly to South East Asia, I will definitely choose other options like Qatar Airways or Thai. Much better value for money.



Singapore Airlines Customer review :  21 May 2015 by L Lee    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on SQ211 on 16 May 2015, Singapore to Sydney, in Economy, seat 32G. Flight was full, mainly connecting passengers coming in from India. Our second (light) meal was served very late, almost at the time when the pilot made the announcement for cabin crew to prepare flight for arrival and some passengers including myself were still waiting to be served! It was rather stressful to rush through my meal knowing the plane was arriving soon. Apparently the reason why the second meal was served so late was due to the high volume of special meal requests from the Indian passengers. I am a Kris Flyer Frequent traveller and travel often on the Singapore to Sydney leg and have experienced/observed this problem before where the meals are served later than usual because cabin crew are serving a high volume of special meal requests. Perhaps SIA need to review the management of special meals on future flights where there are many passengers travelling from India to Sydney via Singapore. It will be interesting to ask SIA how they will manage if 90% of the passengers have special meal requests on one flight! So this was quite a let down in service for me. I also have a suspicion that the in flight meals served have become smaller and lighter in portions. Another problem was my seat TV did not have Entertainment on demand! It was most disappointing especially when I was informed while most of the other passengers had Entertainment on demand programs, mine was one of the few that did not have it! Surely, this type of problem should be noted by cabin crew at the end of its last flight, for service maintenance. I think SIA needs to pull up its socks to maintain its renowned high standards!



Singapore Airlines Customer review :  21 May 2015 by C Hoffmann    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ328, SIN-MUC, 15th May. Full flight departed and arrived on time. Service was efficient although dinner service was interrupted by turbulence but resumed shortly afterwards. Seat was comfortable and IFE worked as advertised. Plane was an older 773ER and would benefit from a refurb. Otherwise a great flight and would fly them again.



Singapore Airlines Customer review :  21 May 2015 by G Brambilla    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN, economy, 12 May 15. Airplane was very comfortable with flat seats, extremely comfortable to lay down (as it was half empty, most of people had a row of seats for himself). Inflight entertainment had a large variety of movies of any genre. Food was good and generally abundant. The only two drawbacks were the delay it had departing from Heathrow (more than 1 hour) and the possibility to have dinner with reclined seats, meaning that I had little space for my dinner as the child in front of me decided to do so. I would still classify a 5 star experience.



Singapore Airlines Customer review :  21 May 2015 by Tercon Bojan    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It's decadent luxury to fly the SQ A380 Suites from Singapore to New York. Of course I'm tempted to compare them to the Emirates suites and I have to say that overall, this is a much more luxurious, spacious and comfortable product than Emirates. Minus the shower, which I do miss on such a long journey. The suite is on the lower deck which is wider and the sides don't curve in as they do on the upper deck, so the suite is very spacious. The leather seat is extremely comfortable and plush and when they convert the suite into a bed, which is separate from the seat, it's the best bed in the air that I've slept in. All this can be done because the SQ suite is modular where parts move up and down as they convert it from sitting room to bed room. The food and service was excellent, as is customary on SQ. I sat in row 3, which is the only row with 3 windows. I like to look out and have as much light as I can, so this is important to me. Although I still don't like the A380 windows for they are recessed and make you feel like you're in a submarine!



Singapore Airlines Customer review :  19 May 2015 by C Hoffmann    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MUC-SIN, 777-300ER 5/5/15. Older plane was a bit rough around the edges but it might be one of the ones due for a refit. Flight left on time and arrived on time. Flew economy and had a whole row to myself, that said there was still more than enough space if the row was full. Service was attentive with staff coming through often with drinks. All meal option available but it was a half empty plane so was not expecting problems, the quality is first rate as always as was the entertainment system.



Singapore Airlines Customer review :  14 May 2015 by L Parker    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to Bangkok return. All flights on time. All full. I haven't flown SA for 12 months now and I feel the service on board is slipping. Only three flight attendants to serve a full flight in the back section. No drinks except tea or coffee offered at meal times. I asked for a soft drink and got given a half a plastic cup. Serving a big chunk of chicken on a plane when crowded is virtually impossible to cut. I had to leave it. Breakfast hasn't changed in 10 years. Still the same old cold bread roll and cake. Planes seem old and dirty. My bag didn't make my Bangkok flight and was sent on the next one. Why this happened I do not know.



Singapore Airlines Customer review :  14 May 2015 by Kunal Chandra    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jan 30 2015, SQ 517. From check in at Calcutta Airport, staff were very professional and also assisted with your questions and as well as the immigration forms for your visit to Singapore. Once on board, you experience Singapore Hospitality from the snack and drink service, to meal service and also duty free service. The meal was hot and delicious. Wonderful staff, seats and PTV. Staff professional and friendly to talk to, these days you never get menus on the plane of the choices of what you have for breakfast, lunch, dinner as well as drinks, wines, beers, etc. I will travel again with Singapore Airlines again.



Singapore Airlines Customer review :  11 May 2015 by C Curran    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled LHR-PER via SIN, January 2015. Flight from London was on a brand new A380, really comfortable, great IFE, good food, good food, friendly and attentive crew. Couldn't fault anything. Flight from Singapore was delayed due to late arrival of the incoming aircraft, then they were cleaning, and then it was announced there was a problem with the aircraft and they had to get a replacement. After a 2 hour delay, we finally get to the gate, my partner who is 6' 7" and has had DVT, asked about extra legroom seats (of which none had been available at the time of booking). After checking the system they said they had no leg room seats left and he should have purchased at the time of booking, but as I said, this wasn't available. After boarding the flight and finding our seats, we see that 4 of the extra legroom seats have children in them, with feet that don't even touch the floor. Safe to say, my partner was fuming as he wedged himself into his seat. The flight from SIN-PER was on an old plane and the IFE wasn't great. The screens were bad quality, but that was probably due to age of the plane. The crew were really attentive and brought hot towels and drinks throughout the flight. Overall Singapore are great with friendly and attentive staff. However, they shouldn't sell extra legroom seats to children.



Singapore Airlines Customer review :  11 May 2015 by Paul Hickman    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled business class SQ218 from Melbourne to Cebu, flight was great and comfortable. Had the new pod seats. Upon my return travelling home to Melbourne, SQ237 was disappointing. The Business seats were tiny, old and seat was at a very uncomfortable angle. A couple of hours into the flight my back was aching. I've flown a few times business class with this airline but this would have been the worst I have experienced. I think it's time the old planes are upgraded and the seats are refurbished. For the money we pay, I think all passengers deserve a comfortable trip.



Singapore Airlines Customer review :  11 May 2015 by Michel Perrin    (Brazil)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KIX-SIN-KIX. A333 in both cases. Star AllianceGold check-in perfect in KIX, but rather cold, no smiles in SIN. Sakura lounge in KIX (poor), so we went to ANA lounge, much better. Excellent lounge in SIN. Very comfortable seats on both flights. Better on first leg (row 48 with extra cost, exit row, extra leg space). Food and drinks at a very nice standard. Service perfect, full of smiles. IFE failing on both legs, as for many other pax. A serious issue. Luggage quickly delivered. SQ is without any doubt an excellent airline for Economy class.



Singapore Airlines Customer review :  9 May 2015 by Mark Mulcair    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Shanghai (and return) via Singapore. Excellent service as always. I much prefer SA to any of the Chinese airlines to fly to China, despite needing to transfer and costing more. The service quality more than makes up for it. Travelling with a young child, we were given priority boarding, priority meals, extra little snacks and drinks, etc.. and generally going out of their way to engage and be friendly to our son. Super polite, friendly and helpful staff at all times. Plenty of food, drinks, and snacks, and virtually every meal has a "Chinese" and "Western" choice. Economy class food and seating is very good for that class. Inflight entertainment is expansive, with a huge selection of movies, music, games, kids activities, educational tools, and flight information. Highly recommended.



Singapore Airlines Customer review :  5 May 2015 by R Christian    (Denmark)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Copenhagen - Singapore, SQ 351. Singapore - Manila, SQ 910. Manila - Singapore, SQ 921. Singapore - Copenhagen, SQ352. 19-30th April. My flight went perfectly, absolutely nothing to complain about. Food and staff service is very good.



Singapore Airlines Customer review :  3 May 2015 by Ray Edmondson    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 231, Singapore to Sydney, 28 April 2015. The latest iteration of this airline's in-flight entertainment system features a new touch screen and other refinements but appears to have dropped an important feature of its predecessor. Everything is now shown in wide screen ratio (16:9) and there is no adjustment - at least none that I could find - for standard screen ratio (4:3) so that older movies and TV shows are horizontally distorted and unwatchable. This was easily available on the previous system. As a frequent flyer on this airline this limits my options.



Singapore Airlines Customer review :  2 May 2015 by A Barnes    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN-PEN return. Flight from Heathrow to Singapore was the usual experience. Staff very helpful and friendly, food good for airline food. Inflight entertainment is very good, lots of choice. Good snacks available between meals. The A380 we flew on was looking a little tired, a few marks and scratches on the seats. Flight from Singapore to Penang was with silk air. First time with them and very happy with the service.



Singapore Airlines Customer review :  2 May 2015 by Fatih M Sula    (Turkey)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

20 Mar 2015, SQ391. 22 Mar 2015, SQ217. 5 Apr 2015, SQ208. 6 Apr 2015, SQ392. Ground service was inflexible and unable to organise a meaningful seat plan for a group of ten. Aircrafts are pretty old and catering is ordinary. Space between some seats were very unacceptably narrow for an 8 hour flight. Timing and flight experience are good though.



Singapore Airlines Customer review :  1 May 2015 by Siauw Steve    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ11, NRT to SIN. Airbus A380-800. Although it's getting older and older (PTV not touch screen while some other airlines already have one), service is great as usual. Attentive cabin attendants. They even know how to deal with small kids so they don't meddle with other passengers. Food was great except dessert. They used to give out H-Dazs Ice creams for this route but not lately, maybe cost cut measure I suspect. All in all, a pleasant flight.



Singapore Airlines Customer review :  1 May 2015 by Siauw Steve    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ-318, SIN-LHR. Brand new B777-300ER, new cabin in all classes, including economy. Touch screen IFE Krisworld was amazing. Due dietary reasons, I opted for fruit platters for both meals and they were great. Nice snacks between meals. Friendly cabin crew, clean cabin.



Singapore Airlines Customer review :  29 April 2015 by M Bakermans    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-SIN-CHC on March 29 and CHC-SIN-FCO on April 13. It's a long trip from FCO to CHC but flying SQ makes it more bearable. I used to fly Emirates, but the service is terrible compared to SQ and EK use the 3-4-3 configuration on the 777 while SQ still uses 3-3-3. It makes a lot of difference. I am 1.83m tall and there is plenty of legroom on SQ flights. Service and meals were good on all my sectors. Cabin crew were uniformly pleasant and welcoming. Drinks and snacks in between meals were served frequently, even during the so-called "middle of the night flights." I fly Economy class so I don't expect too much - with SQ however, I get a good experience and excellent value for my money.



Singapore Airlines Customer review :  28 April 2015 by Alan Petten    (Canada)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEN-SIN, April 2014. A330 was nice and clean. Comfortable seat, and good food. Only complaint is staff tossed out the meals as soon as the plane had levelled off and seemed in a rush but didn't follow it up with much service. I expected at least a drink service (business class after all) and there was nothing, you would have had to hit the call button to get service. Will know next time to request items from Singapore staff and not wait for service.



Singapore Airlines Customer review :  28 April 2015 by S Alpern    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-NRT on 4/4/15 and NRT-LAX on 4/22/15, A380. Based on a limited sample of two flights we can say the hard product is outstanding, the service is good to excellent depending on the crew and the food is nowhere near the best of international first class. The seats are very comfortable and the beds are terrific. Both my wife and I had a very good nights sleep. The suite is quiet with only the gentle hum of the 380's engines. The outbound cabin crew were efficient, warm and eager to be helpful. The inbound cabin crew was good but certainly not exceptional. They did their job well, but that was it. Food was the big disappointment. Limited selections (unless pre-ordered) and ranged from ok (lobster thermidore and beef short ribs to poor (vastly overcooked steak). Caviar service good, but not the best in the air. Wines were excellent. All in all very good but still disappointing.



Singapore Airlines Customer review :  28 April 2015 by Alan Petten    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-CPH, April 2014, 777 was in good condition. Nice layout in business class. Beds were good, I am tall and just fit the bed system which isn't always the case. Service was good and food was decent. Nice lounge in SIN.



Singapore Airlines Customer review :  23 April 2015 by Emily Allan    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Manchester, England to Sydney Australia via Singapore. And having flown from Sydney to Manchester and Manchester to Sydney many times only ever using Emirates and Qantas I found a cheap deal with Singapore airlines and thought I'd give them ago. Now being from England Emirates are one of the most advertised and so I thought was the best airline. How I have been very wrong. In economy the seat sizes seem pretty much the same but with Singapore I found the seat cushions were a lot softer. The major difference I found with Singapore was the service. They were always smiling and welcoming. And this being a night flight they didn't sit down for four hours for next meal time they circled with drinks and snacks in between more than once!



Singapore Airlines Customer review :  20 April 2015 by Louis Nguyen Ho    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-SGN-SIN on B777-200 and A330-300 with vastly different experience. I have been a very loyal customer to Singapore Airlines but I have to say that please phase out the B777-200 series. The aircraft is obviously old and weary as compared to A330-300 series which is very new and more comfortable. The rest is just average but understandable given it is a short haul flight and I am not very particular about food and cabin crew help. Singapore Airlines still wins me whenever I want to book an air ticket.



Singapore Airlines Customer review :  20 April 2015 by J Cook    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Singapore Airlines for the first time ever last August. Since then I have flown another 2 times to Shanghai return from Brisbane. I can not fault them. The food, service and seats are great. The planes between Brisbane and Shanghai are always full but the service is never lacking. The A380 between Shanghai and Singapore is great as well when I select the exit row upstairs. I will never fly another airline to China again.



Singapore Airlines Customer review :  13 April 2015 by Deepa Chaudhury    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew business class from Singapore to Delhi two days ago and the service was extremely poor and shoddy. We were flying in from Brisbane by Singapore Airlines and took the flight to Delhi after a stop over at Changi airport. So I was in a position to compare the service on two flights of the same airlines. While on the flight from Brisbane the service was good, on the flight to Delhi the hostess was pretty bad in her interpersonal conduct , very poor communication skills, overbearing almost irritating. On a late night flight a little courtesy helps a traveller relax but it was surely lacking. Pretty disappointed after all the slick advertising, the real experience was shockingly bad. Money badly spent.



Singapore Airlines Customer review :  11 April 2015 by D Cole    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown SIA for years in and out of Asia. Usually good service but I have found it difficult to understand why they still have some old aircraft's flying routes - it does not represent Singapore well when it has one of the best economies in the world. The frequent flyer programme seems to have been altered also over recent years to make it so much harder to get gold status unless you pay lots more for tickets on economy. Recently I have noticed that they are handing out in-flight earpieces that I have had a bad experience with and dislike. Two flights recently when I used these I could not hear the movie clearly at all despite trying a new set. From then on I ask for the old headpiece sound sets which work well. Surely SIA can provide the best headpieces to go with its 'image'.



Singapore Airlines Customer review :  5 April 2015 by Smith Barrie    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew From London to Auckland via Singapore. on an Airbus 380. The review is based on all 4 flights as there was little to choose between them. The service was consistency high; attentive, friendly and helpful The best I have flown and I am a regular traveller. The only disappointment for me was that the Book the cook meals were somewhat disappointing. I would have been better off with the standard meals. My wife found the beds hard and difficult to lie diagonally but they were fine for me. I would choose Singapore every time if I could.



Singapore Airlines Customer review :  2 April 2015 by Colin Pay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN-AKL on A380. We paid extra for exit row seats on upper deck, money well spent. They are doubles with massive space in front. These flights were the most relaxing long haul we have taken. IFE and service excellent.



Singapore Airlines Customer review :  2 April 2015 by P Thomas    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Less than impressed. Rather tired looking 777 to Singapore. TV kept changing between colour and black and white. Seemed understaffed for the number of passengers on board. Return flight on an A380 - no sound at my seat. Again seemed understaffed for a full plane. Trying to change flight date, even with changeable ticket, was painful.



Singapore Airlines Customer review :  28 March 2015 by P Samarasekara    (Sri Lanka)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We recently flew from Singapore to Christchurch, New Zealand. We are frequent Business Class travellers and were extremely disappointed with the service on this airline. The cabin crew were very disorganized although obviously not short of staff. Dinner took a long time to be served. We were not given a sample to taste of the wine we ordered and the wine was poured into a glass in the galley and then brought to our seats without even being put on a tray, as were all the drinks such as water, tea, coffee etc. I woke up early, while most passengers were sleeping and the hostess asked me whether I would like breakfast even though we were about 4 hours away from our destination. I agreed but then waited two hours for it to be served. The French toast I ordered was inedible, the bread rolls and croissant were cold and hard and the coffee was extremely bitter. The flat beds are uncomfortable and you need the help of the cabin staff to put them up or down. The most disappointing thing was when I reported this to the airline, they simply sent back an email saying that "meals are served two and a half hours before landing". I'm not sure what the problem was on this particular flight as our other flights on Singapore Airlines were good. The flight was on 7th February from Singapore.



Singapore Airlines Customer review :  25 March 2015 by Kenny Ho    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MEL to SIN using a 777-200. Ever since SQ removed the A380 from Australian flights, their value for money is no longer there. The biggest problem is the IFE. During my flight, the IFE was not working, the movie would break in the middle of the show and during some of the time, the voice would disappear. Even with twice re-booting, the IFE was not working. During the time that the IFE was working, the screen is so small and the picture so blurred that it became impossible to see the picture. The adjustment of the brightness was also futile. Hello SQ, these aircraft's should be retired as they are degrading your brand name and definitely not worth the money we are paying for. Even Vietnam Airlines now will be flying the A350 and the B787-900 to Melbourne soon. I'm really disappointed.



Singapore Airlines Customer review :  20 March 2015 by Coates Sarah    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were making a return trip from Kota Kinabalu through to London Heathrow via Singapore on 28th February 2015. We checked in at KK in plenty of time, we were the first people to check-in! We were issued with our tickets but not told that we would not be able to sit together on the 13 hour flight from Singapore to London, we discovered that by checking our tickets before entering departure. We returned to the check in desk and were told that they were unable to change this as it had been 'blocked' (We feel that we should have been told this when we checked in). We were advised to talk to the transit desk when we arrived in Singapore. On arrival we went to the transit desk, the staff were very helpful but we were told that we were still unable to sit together. We had explained that my husband was a very nervous flier. When we got to the departure gate they were able to change our seats. Why could this not have been done earlier and alleviated a lot of stress for us. The breakfast meal was not very nice. Initially we were told there was only one choice which was Singapore carrot cake which we didn't want, as did most people sitting near us. We were found an alternative meal which was cold! We are regular fliers to Asia and have flown with Singapore airlines many times but we feel that on this occasion the standard of service was not to the standard that we would expect from a premier airline.



Singapore Airlines Customer review :  20 March 2015 by M Huang    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SQ 917 (Manila to Singapore) and SQ 918 (Singapore to Manila). March 9, 2015 (SQ 917) and March 11, 2015 (SQ 918). Singapore Airline's service is more impressive than the last airline I took before. I got this flight 50% off from its original price from a promo, so when they go on sale, Singapore Airlines is more than value for your money. Even if they aren't on sale, they are reasonably priced with the service and freebies they give. They have free- flowing drinks, their food is impressively close to a fine dining experience and their staff is very friendly and approachable. Their inflight entertainment is good, but the seat's legroom is a bit cramped.



Singapore Airlines Customer review :  20 March 2015 by William Lay    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-SUB and SUB-SIN, SQ930/931. A330-300 on both legs. Impeccable service from the minute you board to the minute you get off the plane. Hot towels were served shortly after boarding, followed by food. Very courteous and pleasant crew members and at all times kept toilets clean. The aircraft's PTV was good. The seat on A330 was nice, can stretch longer than some full services airline in Asia and it's comfortable. Overall, a very pleasant experience, and it's always a pleasure to fly Singapore Airlines.



Singapore Airlines Customer review :  20 March 2015 by Ravindra Nabiel    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from AKL to SIN on January 13. The plane was an Airbus A380. The service was nice and the food delicious. The only problem was the inflight entertainment system, the music and the movies would stop now and then for the entire flight even though there was no announcements. Despite that, this is a very pleasant flight and I would definitely fly using this airline again.



Singapore Airlines Customer review :  17 March 2015 by Pitcher Martin    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN-CHC and return. Outstanding service, food, drinks and comfort in business class. Staff excellent attention and politeness with high level of customer care training. Altogether a fantastic experience.



Singapore Airlines Customer review :  17 March 2015 by T L Yang    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on redemption tickets, SQ First Singapore to Seoul and Business back from Seoul. I was very disappointed with the first class. The last time I did First was to New York about 4+ years ago on the ageing 747 that was far better an experience. Pre-flight details were excellent using the Private Dining in T3 Changi. However the food on board was terrible. My wife ordered the Japanese Kaiseki and it was not good. My Wagyu Sirloin was leather tough.However Dom Perignon 2004 did help to wash it down. Fortunately the flight back form Seoul on Business was excellent with good food. I think SQ need to re-look at their inflight food standard outbound from SIN.



Singapore Airlines Customer review :  4 March 2015 by Devottam Sengupta    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on DEL-SIN-DEL route a couple of times in the last month, and though largely satisfied, did think SQ standards are slipping a little. Given its always significantly higher priced compared to competitors, I found it a little disappointing. As always, no complaint on the service or IFE (except once, as below), but was very disappointed with the food served on SIN-DEL leg both times (bland and just not tasty). One of the DEL-SIN flights on an A380 was a little worse than others, with the IFE system not functioning properly for a large part of the flight. It had to be reset several times before it worked. Moreover, the aircraft seemed a little worse for wear compared to the usual SQ equipment, with some seat covers coming off and the toilet barely clean. All in all, the problems were not significant, but could be a sign of SQ becoming complacent on a route on which it has little to no competition.



Singapore Airlines Customer review :  24 February 2015 by J Kethees    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-SIN-CMB-SIN-BNE in Economy Class. Flew A330 on all legs. Seats were comfortable, cabin crew were polite and friendly and entertainment was great. If there was any complaints it would be the lack of leg-room (I am 6ft 2') although it may be more than enough for a shorter person. Would definitely fly with again.



Singapore Airlines Customer review :  24 February 2015 by M Davies    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SIN-KIX return. Outward flights around 30-40% full and close to 100% on the return. Food poor on the MEL-SIN leg but enjoyable on the remainder. Excellent cabin service by friendly, proactive staff including numerous water & juice runs on all legs. Return flights both delayed by around 15 minutes due to luggage having to be removed after 'no-shows'. A good selection on the entertainment system although there were some lags and occasional freezing on the flights to and from KIX. The aircraft interiors all seemed to be in good condition and the seating comfortable despite the seat pitch being a bit tighter than I remember experiencing the last time we flew with the Airline.



Singapore Airlines Customer review :  18 February 2015 by G Parkhi    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SIN-BOM. B777-200 on both legs. What can I say about Singapore Airlines? Impeccable service from the minute you board to the minute you get off the plane. Hot towels were served shortly after boarding, followed by drinks and dinner. Very courteous and pleasant crew members. Dinner choices on the PER-SIN leg were limited to Pork Stew and Stir fried beef, but they were not too bad. Breakfast was served on the SIN-BOM leg, with a choice of Indian crepes or baked eggs with chicken sausage and baked beans. The aircraft's are showing signs of ageing though as some PTVs were not working, and a couple of seats in the middle row seem to have had reclining problems. Overall, a very pleasant experience, and it's always a pleasure to fly Singapore Airlines.



Singapore Airlines Customer review :  18 February 2015 by J Harris    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SIN then SIN-ZRH and return. The flights over were at Christmas so the leg to SIN was packed. Late departure made for a very tight connection at SIN. Attentive service, comfortable seat for a day flight and book the cook worked but the food was ok, not outstanding. SIN-ZRH on A380 was quite empty upstairs so very attentive service with the whole back part of the cabin to myself. Toilets seemed to be cleaned after every use although they're the smallest I've encountered in a business cabin. The seat was good but the mattress a bit thin and the weird need to put feet in a small box on one side isn't entirely comfortable. Honestly there are much more comfortable options. IFE wasn't as good as others but a decent selection of movies and TV shows available. I can't say I liked all the advertising on it though. Friendly, attentive staff, clean aircraft and ok food and entertainment but in my opinion, there are better options for far less money.



Singapore Airlines Customer review :  6 February 2015 by M Sommerville    (Denmark)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH/SIN - SIN/CPH, economy. Two excellent 12 hours flights, good seat comfort, staff service superior, they walk through cabin with juice and water three times per hour, staff provide a good atmosphere and spirit in cabin, and at all times kept toilets clean. IFE screens needs update, too small and inferior image quality. On flight back to CPH captain made very thorough explanation prior to entering severe turbulence, this info made many passengers feel better during the one hour rough ride. Have flown SIA regularly for 35 years, still my absolute favorite.



Singapore Airlines Customer review :  30 January 2015 by Vladimir Pucik    (Switzerland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took 2 flights with SQ in Business Class last week: SQ173, SGN-SIN - main dish was inedible - overcooked. SQ528, SIN-MAA - understaffed business class cabin, could not prepare the food in time for half of the passengers, 90 min wait between the first and second course.



Singapore Airlines Customer review :  28 January 2015 by J Lee    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Generally excellent courteous service but Entertainment system, which offers a vast selection of films, is the only downside to the flight. I am constantly pointing out to the flight crew, out of every 4 flights I take on SIA, I will experience problems with the entertainment system on at least 3. If not complete breakdown, it is usually a problem with āstuttering (picture freezes and then catches up but cutting out parts of the film in the process) and/or the sound disappearing half way through a film. My family members share my experience. Consequently, the problem is systemic and chronic. The fact that SIA does nothing to improve this demonstrates not only a clear lack of commitment to delivering a seamless, enjoyable passenger experience but also a lack of consideration for the flight crew who have to spend so much time unnecessarily dealing with passengers complaints. By the way, system reboots are a very frustrating and annoying thing for passengers to put up with. But, this seems to be the cheap route they have chosen, rather than fixing what is patently broken.



Singapore Airlines Customer review :  28 January 2015 by G Penola    (Turkey)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from SYD-SIN-IST, Business Class on an ageing 777-200. Aircraft was the same all the way from Sydney to Istanbul. Whilst old, the aircraft was very clean and well looked after. Food and Service were very good. The staff were wonderful. The Business Class seats/beds on this aircraft are a little hard compared to seats on other airlines which made it difficult to get comfortable on two night flights back to Turkey. IFE isn't as good as on other airlines or as good as SIA's newer aircraft but didn't affect the journey in a negative way. SIA would do well to offer pyjamas to customers in Business Class in the same way that Qantas do.



Singapore Airlines Customer review :  28 January 2015 by Koh Chwee Lee    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took Singapore Airlines, SQ 609 from Seoul to Singapore on 25 January 2015. The inflight entertainment system on that flight was not working properly and I had to swap to another seat to continue watching my movie. From what I understood from the onboard announcement, quite a number of passengers were affected as well.



Singapore Airlines Customer review :  26 January 2015 by A Thenayan    (Saudi Arabia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-SIN and back. Outbound flight was March 20 and sadly SQ now stopped this flight. Check in was smooth and RUH was well, RUH. SQ 455 left RUH at 11.55pm on time and arrived to SIN at around 1.25pm. The flight attendants are excellent. The food was great and the seat was very good! You could sleep comfortably (it wasn't a lie flat since it was on a A330) and the other positions were very comfortable. The IFE was up to date and entertaining. Everything was on time and arrival at Singapore was perfect. I arrived at T2 and it was empty with barely anyone else there. The flight back was also good (but more crowded) and it was on time and comfortable (but it was a day flight so I didn't sleep). I would recommend.



Singapore Airlines Customer review :  26 January 2015 by David Lunt    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Amsterdam - Singapore - Singapore - Perth. The first leg was probably the best long haul flight I've been on. Service was excellent with drinks served regularly, along with snacks and the meals where pretty good. The seat was really comfortable and plenty of leg room (I thought I was in Business class with the amount of leg room).



Singapore Airlines Customer review :  26 January 2015 by W O'Brien    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy on 12 November from Sydney to Singapore. The service was excellent. The staff are so kind and helpful. Busy looking after all passengers the whole flight. Seats very comfortable. I was in the first row after business class and had tons of leg room. The food, wine and entertainment second to none. Toilets exceptionally clean with good products supplied.



Singapore Airlines Customer review :  23 January 2015 by G Penola    (Turkey)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew IST-SIN, SIN-SYD on B777-200. One of the aircraft had been "refitted". Both had quite hard seats. For the first sector I was seated in 51A, which on a night flight gets a direct beam of light coming from the toilets on a regular basis. It's quite disturbing and I wouldn't recommend this seat to economy passengers in this part of the cabin. The inflight entertainment is dated and the screens quite small compared to other aircraft in the SIA fleet and other airlines, particularly the second sector where the screen was exceptionally small. This must have been one of the oldest aircraft in the SIA fleet. It seems SIA reserve their ageing aircraft for the IST route. The inflight service on both legs of the journey was very average. I ordered a special meal so received my meal first, however it took over an hour to get a drink to go with my meal which is served when the rest of the meals are served. I think there is some room for improvement here from SIA. I was surprised to have to remind the cabin crew about my missing drink as normally their service is second to none. The food was fine and well above average, although the coffee not always hot. Check in staff were quite good at IST and as with almost every flight I have ever taken departing from Ataturk Airport it was a delayed departure - this flight by 45 minutes.



Singapore Airlines Customer review :  21 January 2015 by Dilleng Steffen    (Denmark)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our trip was Copenhagen-Singapore-Bali and return. Staff were very pleasant and smiling. The food was the best airplane meal I have had, it was delicious and there was plenty of it. Seats where fine and the entertainment system on all 4 flights was up to date. Your boarding cards gets you discounts on various attractions in Singapore, so keep them. Changi Airport is the best airport I have seen, so green and a lot to do and see if you have to wait a long time.



Singapore Airlines Customer review :  21 January 2015 by Tercon Bojan    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore Airlines has finally upgraded their product on the Singapore - Bali route. Although the A330 is not my favourite plane, the SQ A330 has the upgraded regional biz product in a 2-2-2 configuration, which is way better than the old standard recliner biz seats on the 777-200. Happy to see the new product on this popular route.



Singapore Airlines Customer review :  21 January 2015 by S Message    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled to Australia via Singapore on the 10th Dec and returned on the 14th Jan. On both sectors out and back I received excellent service from the cabin staff. The choice of food was entertainment was very good and although it is a long journey the staff were polite and understanding. I will definitely be using Singapore Airlines again and was particularly impressed with the A380 airliner.



Singapore Airlines Customer review :  19 January 2015 by H Ekohl    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flown from SIN to BNE in Business. The aircraft an older A330, Seats were not flat, the service acceptable, but not 5 stars. Breakfast was not hot but just lukewarm. For that reason I was not keen in eating it. In my humble opinion that is, the product is totally overpriced, and it selling it on the name only. After the emerging of the middle eastern carriers, you can see the features and benefits other airlines give you. Other airlines talk about. Please don't get me wrong, the airline is acceptable and is better than other airlines, but compared to what you pay and what you get, I am sorry I would not like to buy this product again.





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