SINGAPORE AIRLINES   Customer Reviews and Customer Trip Reports

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SINGAPORE AIRLINES customer review :  9 February 2010 by Ian Waddell    (UK)

LHR-Singapore A380. Paid extra for emergency exit seats - well worth it. "Lobby" area around Row 44 lower deck was very cold for the entire journey - guy closest to the emergency door swore he could feel a draft! Quite noisy from time to time as well. Food and service very good all round. Apart from frostbite, no complaints.

SINGAPORE AIRLINES customer review :  7 February 2010 by Edwin Herlihy    (Ireland)

Auckland-Singapore Economy B777-300ER. Very pleasant flight with excellent service, LON-SIN-BKK return. Excellent service throughout, new aircraft, good entertainment / meal / comfort etc. Staff were welcoming and efficient. Check-in staff were friendly and efficient. 50 dollars fee to pre-book emergency exit seat was value for money. Will definitely fly with them again.

SINGAPORE AIRLINES customer review :  5 February 2010 by Sabina Holdsworth    (Australia)

Perth to SFO return. Flew the older A330-300 from Perth to Singapore, which was disappointing and on the 777-330ER Singapore to SFO. Excellent service. Flat beds were great, crew were attentive most of the time. Struggled to get a cup of coffee upon waking and to be provided with a stationery pack after asking 3 times. Also requested extra pillows on the return flight and was given one small pillow. Very annoyed about the lack of the toiletry pack, all products now in the toilets, not given out individually. No problems with checking in etc. One of the flight attendants on the last leg of my return flight, Singapore to Perth was quite snappy and unpleasant. Amongst other things, she was noticeably annoyed when I had to go to the toilet during the dinner service, I know that's not particularly convenient, but it was necessary!

SINGAPORE AIRLINES customer review :  3 February 2010 by C Overgoor    (Netherlands)

Auckland-Singapore Economy B777-300ER. Very pleasant flight with excellent service, entertainment and food. Comfortable seats with adequate leg room and large screens (10,6") in the back. LED lights (adjustable brightness) under the screens for pleasant reading. Cabin crew very attentive. Also tasty snacks and a lot of drinks in between the meals. SIA deserves the 5-Star ranking.

SINGAPORE AIRLINES customer review :  1 February 2010 by Jim Hamilton    (Australia)

Perth-Singapore-New Delhi return economy. All flights full but well handled by the crew. Food better than expected and entertainment system very good although ear phones could be better. Bring your own. Had only two hours to connect with Perth flight on return but this was more than enough time. Singapore airport is a stress-free area even if there is a fair amount of walking to do. The best economy flights I have had although the B777-300ER seat was a little small for me (I am 6 foot 2 inches).

SINGAPORE AIRLINES customer review :  28 January 2010 by Barbara Barrand    (UK)

Manchester-Auckland return via Singapore on B777-200 and B777-300. First time long haul flyers - excellent service calm and efficient flight crew who were very hard working nothing was too much trouble for them. Would certainly book them again and Singapore Airlines lived up to the 5 star airline status.

SINGAPORE AIRLINES customer review :  26 January 2010 by M Lam    (New Zealand)

SIN-NRT on A380 upper deck. Excellent economy cabin. Quietest plane I have been on. Comfortable seat as economy seat goes. Fantastic IFE with multinational films and most impressed with the service onboard. Had 4 children travelling and not sitting together. FA learnt their names and kept a close tab on how they were getting on. She also ensured that I was aware that 2 of the children did not want their breakfast.

SINGAPORE AIRLINES customer review :  25 January 2010 by Andrew Reid    (Egypt)

CAI-SIN-BNE return. CAI-SIN in 777-200, SIN-BNE in A330-300. In flight service to a high standard. Entertainment system in A330 had larger screens and wider selection of movies and music than in 777. One problem was CAI-SIN flight goes via Dubai, and the airport now doesn't allow onward passengers to disembark. So we had 80% of passengers still on board, plus security staff checking boarding passes, plus cleaning staff all on plane for the 1 hour stop. Got a bit crowded and annoying really. Also, on CAI-SIN leg passengers in rear sections of economy had no meal choice twice in a row. They started from the front for both meals, rather than one from the front and the next from the back.

SINGAPORE AIRLINES customer review :  23 January 2010 by N Williams    (UK)

LHR-SIN-LHR, good flights on the A380. Economy Class food very good, as is entertainment system and crew are great - especially the male flight attendants. The female staff seem to have gained a little too much of the Western attitude. LHR-SIN was possibly the best flight I've had.

SINGAPORE AIRLINES customer review :  21 January 2010 by C Hallard    (Australia)

London-Singapore-Brisbane. Check in easy, I travelled on the upper deck and found the seats comfortable, IFE was first class and food well above the standard I was expecting. Staff very polite and willing to help. On arrival at Brisbane the airport was fog bound and we diverted to Gold Coast airport. Not allowed to disembark whilst we waited for the fog to clear at Brisbane - staff came round with drinks and regular announcements made about what was going on. The staff did their best to make this delay as pain free as possible and seemed genuine in their efforts to keep passengers happy.

SINGAPORE AIRLINES customer review :  21 January 2010 by Rodney George    (Australia)

SIN-AUH-SIN in First on older Boeing 777. The aircraft does not offer the new First features and is more like a regional jet, but seats were still comfortable and easy to sleep in. The service levels were outstanding - helped by the fact that I was the only passenger in First. This took SQ up in a notch in my mind as the crew were certainly not robotic.

SINGAPORE AIRLINES customer review :  21 January 2010 by Mary Klestadt    (Australia)

MEL-MXP-MEL via Singapore. The first leg of this trip on A380 upper deck. We found this to be noticeably quieter than the other 3 flights on B77-300's. On all four legs we had the new flat beds. We found these comfortable and able to get some proper sleep. Check in and baggage delivery prompt and efficient and the cabin staff polite and charming. The food was good and nicely presented - although I did feel that the menu choices were a bit uninspired. Plane spotless, entertainment system worked perfectly. My only complaint is the demise of the amenity pack. You now only receive socks and an eye-shade. Moisturiser (hand cream only), toothbrush packs etc are available in the toilets.

SINGAPORE AIRLINES customer review :  20 January 2010 by Au Kah Kay    (Singapore)

SIN-LHR-SIN on economy. I sat on the upper deck of the brand new A380 by the window. Some window seats have an extra storage bin between the seat and the fuselage and I was fortunate to be seated on one of them. Aircraft noise was noticeably quieter than the B747-400 previously used on the LHR route. The Kris World AVOD system was great and I managed to catch 2 full-length movies on the return trip. Service was prompt and attentive, living up to the high standards of inflight service that SIA is known for.

SINGAPORE AIRLINES customer review :  20 January 2010 by H Martel    (Hong Kong)

HKG-SIN-CDG. Service perfect, food quality is above what you would get with many other airlines. A380 is a nice place, the upper desk is cozy and a good place to sit if you travel with a partner. The cabin is really quiet.

SINGAPORE AIRLINES customer review :  19 January 2010 by L Hopkins    (Singapore)

AKL-SIN in Economy, and purchased an exit row seat. Check-in was seamless. SQ flies 777 to NZ and I have yet to find a flight which isn't full. Coming back post Christmas, that made trying to find space in overhead lockers a little difficult. The staff seemed to be too busy to take care of passengers, less smiles and welcoming hospitality than one would normally expect on SQ. By the time I was offered a meal, my preferred choice was no longer available, and although they did accommodate, it all felt very rushed and as if I was an inconvenience, rather than a paying passenger. I miss the warmth and service of SQ. Being barked at to ensure seat belts were fastened, despite an announcement didn't lend itself any further to the quite cold service. SQ usually have a great entertainment system (unless you are a poor unfortunate on an old plane), good food and usually great service. But lately I have noticed a massive difference which I hope will soon be rectified

SINGAPORE AIRLINES customer review :  19 January 2010 by Diane Bull    (Australia)

LHR-SIN-BNE return. A380 nice that its a newish plane but not that much different from any other economy flight once onboard. Nightmare trip on A380 on return, 4 babies in one row, so endured screaming for 13 hours solid - not the airlines fault, however most distressing for other passengers. Food on way out was excellent, on return was very poor. All flights kept clean by staff and plenty of water offered during flight.