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Customer Review scoring : Shenzhen Airlines
6.4 out of 10  6.4 out of 10
21 reviews



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SHENZHEN AIRLINES Customer review :  29 October 2013 by Julian van Podex    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shenzhen to Xi'an. Only foreigner on board got all the attention of the flight attendants - limitless alcohol. Very helpful in general with good English skills. They served dinner which was very reasonable. Check - in was done quickly, professional and put a "fragile" sticker on my suitcase without me having to ask for it. All in all a very good travel experience.



SHENZHEN AIRLINES Customer review :  16 May 2013 by Karen Leslie    (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-NNG in Airbus 320. Flight was delayed due to air traffic control, the plane was 30% full, I was able to sleep and stretch out using the 3 seats. Cabin Attendant courteous and helpful, food was inedible though, a mysterious chicken noodle or spaghetti? Overall, value for money and I can redeem points using my Air China Star Alliance card.



SHENZHEN AIRLINES Customer review :  15 April 2013 by Davis Li    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic flight from Guiyang to Shenzen. Flight delayed for 3 hours and everyone sat onboard with nothing to do. Luckily, they served one meal while we were waiting which was good. When we asked if there were any coke or snacks, they said no, which was quite disappointing. Food and seat were ok. FA kept us informed about the delay. Not much inflight entertainment except for tiny TV's on the ceiling.



SHENZHEN AIRLINES Customer review :  5 April 2013 by Bernard Wong    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shenzhen to Xiamen. On arrival at Shenzhen Airport, I was surprised to find it resemble more of a Chinese railway station than an international airport. Check in was quick. I used the automatic machines with the help of a staff who spoke almost no English. Was charged a fee for overweight luggage which was expected. Onboard the cabin seats were adequate. Was given a snack - a muffin, peanuts and a tangerine, along with water. Was glad to have something to eat but expected a hot meal. At Xiamen luggage arrived quickly and everything went smoothly. All in all, Shenzhen Airlines was quite nice. Quite clean and quite efficient.



SHENZHEN AIRLINES customer review :  10 July 2012 by R Chang (Canada)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

First

First time flying SZ. Flew from TPE-WUX. Business class seat was not worth the money. Meal was poor. Pulled out my iphone mid flight to listen to music and was told I couldn't use a mobile phone during the flight, even in airplane mode. After we landed, there was no process to let first/business class disembark first. People in economy rushed to the front, preventing first/business passengers from getting their belongings to disembark.


SHENZHEN AIRLINES customer review :  31 December 2010 by M Zhang (China)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shenzhen - Shanghai Hong Qiao. Delayed for 1 hr due to late arrival of previous flight, but information was sufficient. Seat condition okay with a lot of legroom, meal service the best I've ever experienced on flights in China. A large range of drinks. Flight attendants friendly and seemed professional.


SHENZHEN AIRLINES review :  26 May 2010 by S Dorsey (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

ICN to SZX - worst flight experience I have ever endured. The one piece of good review I can give is that the flight landed at the intended destination. Messy, cramped, disorganized - and that is just a description of the boarding process. I know it's a cultural thing, but the sense of personal space is nil - no way to relax on the flight. Got stuck in economy though I booked biz class. Offered to pay to "reupgrade" and was told I could pay cash to cabin crew - $500!


SHENZHEN AIRLINES review :  19 September 2009 by A Wiedemann (Austria)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

WUH to CKG on an A320. Flight on time, even a little early. Clean cabin appearance, seat pitch good. Food/snack a little disappointment, nothing salty, just sweets. FA in good mood and friendly.


SHENZHEN AIRLINES review :  31 August 2009 by H Xue (China)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shenzhen to Jinan, early morning flight, peak for departures at SZX, however Self-Check in machines available and efficient. No jetways so bussed to quite a distance away. Clean 737-800 with friendly crew. Hot meal was served for breakfast which is nice. Got to Jinan on time. Recommend the airline for flights in China, better services than many larger airlines in the country.


SHENZHEN AIRLINES review : 13 March 2009 : by Christopher Tin

Customer Rating : 3/5

3 Star Rating

Hangzhou to Shenzhen in economy. Check in was a breeze, airport is modern. Flight wasn't full so able to move seats and not have a person next to me. Seats were fine, decent recline. Food was terrible, noodles with some ground pork and sauce. All in all, flight was fine because it was short and on time. Flight attendants seemed professional. But drinks and food were quite bad, even for a chinese airline.


SHENZHEN AIRLINES review : 15 September 2008 : by Grant Macpherson

Customer Rating : 4/5

4 Star Rating

Shenzhen-Dalian C class. Good quick check in with attentive check in staff. Used the business and first class aisle to fast track security otherwise it would have taken ages to clear security. The Business class lounge was very comfortable and spacious with free drinks and nibbles, plenty of TVs computer terminals and newspapers to read. The plane was clean, seating in business class comprised of 3 rows with 2 seats on each side of the aisle. Food and drinks were plentiful with the flight attendants providing a very good service. Flight announcements by both the flight crew and cabin staff were firstly in Chinese and then English.


SHENZHEN AIRLINES review : 27 June 2008 : by Imran Yousaf

Customer Rating : 5/5

5 Star Rating

Nanjing - Chongqing. Used this China internal flight, cost around 55, 2 hours long and on time. Offered good hot food with a smile and free drink to ups throughout. English not understood that well by lovely attendant but acceptable as was a internal flight. Overall very surprised by quality considering this is a budget airline.


SHENZHEN AIRLINES review : 13 June 2008 : by Andy Rupp

Customer Rating : 1/5

1 Star Rating

Nanning - Guangzhou. Everything was fine up until the flight. Check in was fast and easy. Got on the plane and took off for Gaungzhou. Right as we were making an approach to Guangzhou the pilot comes on the speaker and says something (speaking in Chinese) and absolutely no English. I had no idea what he said and I felt the plane make a 180 turn (obviously I immediately thought there was something wrong with the plane). Luckily the gentleman next to me spoke both Chinese and English and told me that the government was holding some sort of air show over Guangzhou and the plane was not allowed to land and that we had to fly the 1:30 hours back to Nanning. Plane landed in Nanning and we sat waiting at the tarmac for 2 hours and finally took off towards Guangzhou and landed there many hours late. Seriously, don't they call the destination airport before take off to see if they are allowed to land or not? This whole ordeal could have been prevented by just 1 phone call. I was not a happy camper.



Shenzhen Airlines - by Johny Lee

28 February 2008  Customer Trip Rating : 4 Star Rating

CAN-KWL-CAN (Guangzhou-Guilin) return by Shenzhen Airlines. 50mins flight offer breakfast with a small break, fruit and tea. Aircraft in good condition but a little bit old, cabin quite clean, FA's service and attitude fare. Inflight announcement in Mandarin, cantonese, English and Japanese(a group of Japanese visitors). In my opinion, Shenzhen airline's quality raise faster than other chinese carriers.

Shenzhen Airlines - by Haowei Xue

29 January 2008  Customer Trip Rating : 4 Star Rating

Shenzhen - Chongqing and Shenzhen - Wuhan with Shenzhen Airlines. The first leg to on an A320, the other two legs on 737-800s. Aircraft in a good condition. Hot meals served. On all longer routes, Shenzhen Airlines also provide mints shortly before landing, which helps to overcome the uncomfortable feeling in the ears. In my experience, Shenzhen Airlines provides a better level of service than any other Chinese carriers.

Shenzhen Airlines - by Neil Williams

24 May 2007  Customer Trip Rating : n/a

SZX/JDZ return. Did the same trip 7 months ago and was put off by average service and an old and dirty 737. Have just completed the same trip and what a turn around. Aircraft spotless with cleaners still scrubbing doors just prior to boarding. Aircrew immaculately dressed, groomed and attentive. Meal was hot and tasty. This airline has certainly got its act together and considering they have a monopoly on the route provided a level of service above what I expected.

Shenzhen Airlines - by Kaylene Chan

19 January 2007

Shenzhen - XiAn and back. This is the second time I have flown Shenzhen Airlines. The economy class is comfortable. Seat width better than other Chinese carriers. Legspace great for a foreigner. Meals and drinks were adequate. Flight staff friendly and helpful. At least 2 flight attendant's spoke English. Inflight announcements in Chinese and English. Interesting that towards end of flight, flight attendants encourage all passengers to do head, neck, arm and leg exercises. Very happy with service from check-in to disembarkation and will choose Shenzhen airlines again.

Shenzhen Airlines - by Mohammad Zia Ebrahimi

20 December 2006

PEK to SZX. Check in fast and efficient. Boarding on time but by bus instead of jetway as the aircraft was parked in apron far from terminal which is not good in freezing Beijing weather of about -10 C in the morning. Aircraft 737-900 and clean. Non of two choices of food was so good: boiled rice or noodle with boiled vegetables with no taste or spice - or even salt. Plenty of drinks served two times. Crew very kind and efficient. Arrival on time.

Shenzhen Airlines - by Ruth Liddle

30 November 2006

Guanzhou to Guilin. The aircraft was a very clean and new looking Boeing 737-800. The announcements were in Chinese and English. The flight departed and arrived early. Things are changing rapidly in China, and standards seem to be rising generally. The snack was uninspired but most UK carriers give nothing on a 45 minute flight.

Shenzhen Airlines - by Andy Lachlan

5 March 2006

I flew Shenzhen airliines twice in January and February 2006. The first flight was Nanjing - Shenzhen. The service was adequate though one of the FAs was going so fast with the drinks trolley that she knocked right into me spilling coffee all over my leg ; no apology even though she clearly saw what she had done she just giggled and rushed away. The second flight Shenzhen - Changzhou on an Airbus A320. The flight departed on time and everything was going fine until half way through the flight when the captain announced something in Chinese which caused quite a stir amongst the other passengers (I was the only foreigner). After speaking for maybe 90 seconds in Chinese he simply said "Ladies and Gentlemen we back Shenzhen. Medical Emergency" This seemed odd as we were now far closer to other airports such as Changsha, Nanchang, Hangzhou, Hefei, Wuhan, etc. than we were to Shenzhen. When we eventually arrived back in Shenzhen there was no rushing to get a sick passenger off the place so it clearly was not a medical emergency. They started to hand out food boxes - some passengers were given two but when it came to the foreigner on the flight - nothing. Meiyou. Sorry. Then another announcement in Chinese and everyone starts to rush off the plane. I ask what the problem and in broken English the answer is "We clean the plane". So after an hour on the tarmac we are told to get back on - once again I ask what the problem was and the answer was they had to clean the plane. I try to get them to elaborate but the FAs English was dreadful. We finally arrived in Changzhou 5 hours late. Shenzhen Airlines are the worst domestic Chinese airline I've flown.

Shenzhen Airlines - by  Phil Leong

27 March 2005

A total surprise and a pleasant one with Shenzhen Airlines. Flew from Wuhan to Shenzhen in mid March. Half expected sloppy service and really scared about safety. Instead, got a brand new 737-800 with leather seats in Y-class. Flight hostesses very polite and warm and helpful. Plenty of them, too. Cabin service complete with drinks and meals. Professionally looking inflight magazine.

Shenzhen Airlines - by Penn Li

30  January 2004

This was the first time flew Shenzhen Airlines. Economy tends to be comfortable enough. On the SZX-HAK flight, B737-600 - approximately 1 hour flight with snacks and mineral water only, no other choice like coke. FA's services attitudes are fair. On the HAK-SZX return flight, one of the FA was kind of bullied by two passengers, but the FA was very polite and asked the passenger to be seated for landing. Overall, Shenzhen airlines are good enough for economy travel on domestic routes.



 


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