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Scoot Passenger Reviews and Scoot Customer Trip Reports



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Scoot Customer review :  13 August 2013 by Michael Schade    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was a bit sceptical flying business class on a LCC. But it worked perfectly. SIN-BKK on a rather old, but well kept 777. Seat pitch ok for the short flight, was addressed by name, food very tasty. Flight was on time, and thanks to the complementary streaming IFE, I did not get bored. It was better than a C class flight of a similar length on Qatar the day before, but at a fraction of the cost.



Scoot Customer review :  12 August 2013 by Tan Kee Seng    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went on a family trip from Singapore to Gold Coast in June 2013. Chose the yellow seats with extra leg space and they are quite comfortable. The seats at the back looks too cramp for me but it is much cheaper for those who don't mind the space. We didn't rent any entertainment on board as we came prepared. The service on ground and in the air are excellent. Thank you Scoot for the pleasant experience.



Scoot Customer review :  2 August 2013 by B Shapiro    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

One-way, economy, Coolangatta-Taipei (via 8 hour layover, Singapore). Departure and arrival on schedule. Paid extra for a "yellow" seat with more leg room; 5+ kg luggage; and ScootThru. Later, decided to upgrade to ScootBiz, but the website does not allow for upgrading. Check-in very crowded, slow, and understaffed. Avoided the crowd by going to the ScootBiz counter and upgrading, but could only upgrade to Singapore. I had to upgrade Singapore- Taipei at Changi. ScootBiz is not luxurious. Seat is a little wider and with a power outlet. Metal foot rest is uncomfortable. Meal was a sandwich and a small can of Pringles, plus a drink. Flight crew were young, energetic, all very nice and well groomed. The pilot and crews English pronunciation were mostly incomprehensible. Entertainment package - you login using a special PIN. There are no instructions on how to set up your computer. No one from Scoot will help you. Upon arrival in Singapore, I went to the Transfer counter in Lounge E Terminal 2, to get my new boarding pass. Transfer desk had 2 people working, I waited 45 minutes. At Changi Airport I had gone to the Widevine Media Optimizer website and downloaded the entertainment browser add-on, after which it installed without a problem. The entertainment system then worked from Singapore to Taipei. All-in-all, if you are looking for a reliable and cheap no frills airline, Scoot is okay. Every extra will cost you some money.



Scoot Customer review :  29 July 2013 by P McLean    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We found Scoot to be very satisfactory when traveling to Singapore. The check-in was quick as was boarding and the in-flight staff were nice. We had no problems and will fly Scoot again.



Scoot Customer review :  29 July 2013 by R Mcluckie    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OOL-SIN. Had opportunity to upgrade to scootbiz, was worth every cent, even with the extra cost was still cheaper then full service carrier - would recommend.



Scoot Customer review :  18 July 2013 by W Simon    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OOL to SIN. Upgraded to ScootBiz at Gold Coast Airport. Check in was running very smoothly. It is important to recognise that ScootBiz is not a business class cabin, it is akin to Premium Economy. Food was reasonable, comfy seat and good leg room (similar to exit row in economy). First time using the GoGo streaming IPad app on board - worked a treat. Overall, the airfare was approx 50% cheaper than the legacy airlines heading to Singapore from BNE. Well worth a try.



Scoot Customer review :  16 July 2013 by Ron Wilsone    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Their customer service is appalling, staff are the rudest airline staff I've come across. I flew "business class" from Sydney to Singapore and I hated the experience. Check-in was chaotic with the supposedly dedicated business class line checking in a large group of economy class passengers. When I approached I was told to wait at the end of that line even though I was a business class passenger. No lounge access at Sydney airport. The main problem was onboard. Their business class seats were inferior to several major carrier's economy seats. Hardly enough legroom and the person behind was constantly bumping the back of my seat. Recline on the seats was minimal as to be unnoticeable. No inflight entertainment and all that was on offer was a miserable tablet pre-loaded with 3 movies which was not free, not even for business class passengers. The food was horrible and simply consisted of a bottle of water, and a container with brown heated goo in it. No way is it comparable to other low cost airlines operating in Australia.



Scoot Customer review :  15 July 2013 by L Guy    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flights Gold Coast - SIN - return. We booked this flight to add on to our onward European flights. We saved over A$1000 by SCOOTing from the GC to SIN then picking up Malaysian airlines from there to London instead of flying from BNE direct. A 7-8 hr flight is not hard work so we chose the Fly-Bag option and ate before we flew on both sectors. We paid to select extra legroom seats and travelled the equivalent of premium economy seat pitch and were very comfortable. Flights ran on time - and arrived ahead of schedule in both directions. Staff courteous and attentive. They cleaned the toilets at least 3 times an hour - more frequently than on any other plane Ive been on. I would not hesitate to recommend or fly them again. If you're aware its a low cost airline and go prepared with a meal in your belly, your own iPad and a book and perhaps purchase a coffee on board and opt for the extra legroom - you can bag yourself a bargain.



Scoot Customer review :  6 July 2013 by Chu Eyj    (Malaysia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on Scoot from Seoul (ICN) to Singapore (SIN) via Taipei (TPE). Transfer was horrible. Scoot uses a "transfer card" system, where passengers need to queue up to receive the card before entering the transfer security line, however there weren't any signs that tell us anything about this process. Transfer cards are given by EVA Air staff, process is very inefficient and slow. There were also no Korean speaking staff, and we did see lots of Korean passengers queuing in the wrong line or walking to the wrong place because of the confusing transferring lines.



Scoot Customer review :  20 June 2013 by N Sushko    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gold Coast to Singapore return early May. Left on time both directions. Got yellow seats for extra space and it was worth it for additional leg room. Can't complain at all. Service was good and efficient. Meals are ok, not perfect but adequate. Check in both ways was efficient and friendly, without long lines, even the plane was full both ways. Paid extra 5 dollars at Singapore for early check in and spent nice time at Singapore airport, which is amazing! Luggage arrived safely too. Great service and price - will use again!



Scoot Customer review :  11 June 2013 by Jason Nguyen    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with them SYD-SIN one year ago, the legroom for economy was very good, the best within the LCCs, however I just recently flew with them again, and it is a recently configured plane from an old used SQ plane, and I realize that the seat pitch is about 1/2 to 1 inch smaller. With more planes, their departure and arrival times have improved a lot. Service is average, they tried the "no outside food" rule on me, just ignore them and have your own food. Note their arrival time to SIN is about 8pm at night, so you probably need a night in SIN if you book onward flights, consider that cost when compared to flying direct with full service airline.



Scoot Customer review :  11 June 2013 by C McKenzie    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We just got back from 4 weeks away in Asia. We took Scoot to Singapore for around $AUD200 (each) including 15kg each and a meal. There is nothing flash about this airline but the room between rows was acceptable! The staff were efficient and the food was OK. We bought "Fly,Bag,Eat" however, you have to add on the cost of a seat to this fare, how are you going to fly without a seat? The "convenience fee" of a $10 was added (apparently for credit card)! All in all we had no complaints about the trip over. We also booked a trip back but as this leaves at 2.10am we decided to buy a super seat for about an extra $40 each. This turned out to be worth every cent - we booked a seat in aisle 21 just behind business class and had the bulkhead in front. My husband could stretch his legs and we didn't have anyone in front so didn't have to worry about anyone wanting to recline their seat. On the way back, we arrived at 5pm at Changi with luggage for a flight leaving at 2am. It cost us $5 each for the early check-in and you have to pay in cash. One good value deal was access to the SATS lounge for $S39 each. This allows you to use the lounge for 4 hours (consecutive use). This was a wonderful oasis for us. Also you get priority boarding which is a real asset at 2am in the morning! I thought the breakfast was revolting (fried mushrooms, a sausage of sorts, a triangle of some egg dish (omelette perhaps) and a soggy hash brown. You have to remember these dishes have been kept warm for the last 6 hours or so. One redeeming feature was some fresh fruit and a drink of orange juice. We would definitely fly Scoot again especially now we know some of the lurks!






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