Home Page


Scoot Passenger Reviews and Scoot Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share








Scoot Customer review :  2 January 2014 by B Rippingale    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Perth. Checked in 30 minutes early, no problem. Had to remind check in that we had business lounge and asked for process and direction, also had to ask for tag for hand luggage as given on previous trip. Lounge which cost extra was operated by SATS, comfortable and better than Qantas lounge we used recently. Good food and drink choice, massage chair and internet. No loungers or flat chairs. Boarded plane easily, not sure if announcer asked Scoot Biz to board but we got on with no issues. Comfort in seats good, I would rate cabin and seats as comparable with premium economy as I've travelled business and generally seats are much wider. Service was good with getting water at start of flight and meal promptly after take off. Would be good to get another drink later in flight to make it more biz style. My big issue was with taking my own laptop on and not getting it to work, I downloaded at home before going but could not get it working. My advice hire a tablet for $20 or take your own entertainment. It's a shame as this was the only negative of the experience. Flights all good on timings. Overall it's a premium economy seat with a basic economy/ budget service if the comfort of the seat is important to you then worthwhile.



Scoot Customer review :  2 January 2014 by Ian Loftus    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SIN-PER just after Christmas as the fares were incredibly cheap (less than $850 for three people to SIN and back). Cheapness is probably the only thing going for them. The boarding at PER descended into a scrum devoid of any order and the PER-SIN flight was 1+ hour late. Seating onboard was fine. The pre-purchased meal (red curry) was inedible (the worst airline meal I've had in many years) and came with a can of Pringles and a can of Coke or Coke Zero (but not water, which was sold onboard for $4 per small bottle). The onboard water fountains (common to B777 aircraft) don't work so passengers have no option but to buy their overpriced water. The wiser passengers were taking empty bottles and filling them after security screening to avoid this rip-off. Also, several toilets were not working on the PER-SIN leg. I was not disappointed with the price (excellent) but Tiger, Jetstar and Air Asia are much better and should be flown in preference to Scoot. I was actually surprised that something so bad could actually come from Singapore. Only recommended on the basis of price.



Scoot Customer review :  2 January 2014 by B Rippingale    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Perth to Singapore on new route. Checking in was straight forward and plane on time. When boarding they asked people at the back of the plane to board first, not sure what seat numbers this included. Got on board and had a stretch seat, plenty of leg room which was great news being over 6 foot. Generally the seats are more comfortable than any budget airline I have travelled, did notice the 3-4-3 is much tighter than the 3-3-3 with Singapore Airlines on the same plane but was ok. Food and tablet arrived quickly once we took off and I was seated very close to back of plane. Big issue was that they collected tablet an hour before we landed, I managed to watch one movie and half of another. Even with watching tablet as soon as I received and whilst eating. Food was tasty and very spicy with a can of coke and a small pack if Pringles, this was a pre paid meal. Overall a very good service comparable to other economy services better than any budget airline I have travel led with. When booking look at what's important to you, if the price is better than economy go for it.



Scoot Customer review :  21 December 2013 by P Groundwater    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thought we would give them a try as fares were reasonable but it's nowhere near business class, good legroom on seats but more like a bad premium economy. Crew weren't really interested in customers. 30-40 minutes for them to answer a call for a drink on TZ1, Sydney to Singapore, on the way back they were quicker. In scoot biz you can bring your own device for entertainment and not be charged, everyone who I saw couldn't get it to work. Crew were more interested in chatting in the galley than helping. Try another airline.



Scoot Customer review :  21 December 2013 by Alan Talbot    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Sydney, Nov 2013. Left on time both directions. Got yellow seats for extra space and it was worth it for additional leg room. Service was OK but cool and not very welcoming. Meals which we ordered in advance are poor and don't recommend them other than the Sandwiches and pot noodles which you can buy 'on the go'. The plane was full both ways. The worst experience was the freezing cabin on both flights, so much so we became convinced that this was done to 'encourage' us to invest in renting pillows and blankets. I would look for an alternative service for future flights.



Scoot Customer review :  9 December 2013 by Annette Van Akker    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney to Singapore, ScootBiz. Seats hard, no recline and 100mls of tepid water free! Save your money! Food was disgraceful, had to purchase everything, and took 50mins to claim our luggage from the carrousel. Jetstar is first class compared to Scoot, so stick to Aussie budget airlines.



Scoot Customer review :  9 December 2013 by C Joel    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIN-BKK-SIN. Plane was ok, although a bit old as these were old SQ planes. But, considering some other airlines, it is still an acceptable age plane. I guess Scoot didn't do much rework of the interiors as they are expecting new planes to be delivered. The legroom in ScootBiz was ok. Seats was ok and was neither comfortable or uncomfortable. It could have been better if food was better, there were more drinks that could be offered to ScootBiz class. However, I may choose an economy class (exit row seat) on its parent company Singapore Airlines anytime if the price difference is not huge.



Scoot Customer review :  29 November 2013 by S Han    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flown on TZ2 SIN-SYD and TZ1 SYD-SIN recently on FlyBag ticket. Scoot's website is user friendly. Check-in at Singapore's Changi Airport and Sydney's Kingsford Smith airport was fast, friendly and efficient. On board, planes 9V-OTE and 9V-OTA looked well maintained. The interior was clean and had a fresh look. Seats are not too uncomfortable with good legroom. However, the light and call attendant buttons were too easily triggered by passengers shifting about in their seats. Pleasantly surprised that the cabin staff regularly ensure that the toilets are cleaned and freshened. They seem to put a lot of effort into it which I greatly appreciate as an almost full load both ways result in heavy toilet usage. Captain and first officer spoke very clearly when making announcements, something I seldom experienced when travelling with other airlines, even full-service ones. Food however is not fantastic and leaves much to be desired. Overall a good experience with Scoot and may consider flying with them again.



Scoot Customer review :  22 November 2013 by J Cowburn    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were flying BKK to SYD, but found better value flights booking BKK-SIN separate to the long haul flight strangely. Booking system is great, and very flexible. You can pick and choose say Business one leg, and economy return. Our SYD-SIN flight was cancelled and Scoot automatically re-booked us 1 day earlier. This didn't suit us so agreed to change, at no extra cost, and also changed the next leg returning to BKK bought on a separate booking. Also impressive from an LCC. Flew Business class from BKK to SIN return because the marginal extra costs wasn't that much more. Good seat pitch space. Not too full. Leather seats, a little hard, but OK. Food ordered was changed, but no big deal on short flight. Staff were never rude, but they were not overly friendly, which was a surprise given their supposed "Scootitude" (attitude). Bought Business for the late night overnight SIN to SYD because we wanted space to sleep, and was glad. Very empty with only 8 passengers, so we all shuffled around and had a bench each. Except that 2 of the 3 middle row arm rests would not lift up, so it wasn't really a bed. Worse luck! On this leg the staff were very attentive and around. On the daylight return SYD to SIN we flew the extra space yellow seats in the child free front economy cabin. This was very good, and highly recommended. Great amount of space and worth the slight extra premium charge. Had an excellent meal on this leg, with free rum and coke. Again not much attention from the staff to be honest, but remember this is LCC. Only one minor point was that when we checked in for one leg we wanted to upgrade to buy the business lounge service in SIN and were told that it was too late. Rules are rules, but there was at least 2 hours to go before the flight and that seemed petty to me frankly. I had been hoping to use a tablet for the entertainment, but the system doesn't support a tablet. Pity, but no big deal. Lastly, all 4 flights were extremely punctual. I was surprised. All in we will definitely fly Scoot again. Great value, and a pleasant surprise. But as with any LCC, don't have high expectations, and you won't be disappointed.



Scoot Customer review :  19 November 2013 by Carmel Monaghan    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

ScootBiz

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was pleasantly surprised by Scoot. I was in the middle section where kids are not allowed which was lovely as there were about 10 down in coach who all cried at the same time, poor parents. I had the upgrade with food, blanket and tablet to watch movies. Didn't use the blanket and eye mask as day time and food was too salty to eat. Staff were good and toilets were cleaned a number of times during the flight which was good. I would fly with them again and recommend.



Scoot Customer review :  18 November 2013 by R Glen    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nov 8, 2013 BKK-SIN-SYD on "scoot-thru" Biz fare, carry-on only. Originally advised of 1 hour delay which blew out to 2 hours with air-bridge problem at BKK and change of gate - not Scoot's fault. Departed at 10pm instead of 8.05pm. Biz section half full, bulk head seats offer less leg room so moved to aisle seat further back. Seat not very comfortable, less so then Premium economy on full-service airlines. Couldn't sleep much. Service friendly but minimal. Had to queue in SIN for SYD boarding pass. Why can't they supply both passes at origin? Just a money earner I think, though no charge on the Biz fare. Offered water on boarding in SIN and asked if I'd like a drink. Opted for a beer which never appeared, until breakfast time! Drinks on Scoot are apparently served with meals only. Flew Emirates Bus class 2 weeks prior - from the sublime to the ridiculous! AirAsia Premium a much better product though considerably more expensive.






PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 






top

back to top



| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax