Scoot Passenger Reviews and Scoot Customer Trip Reports

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Flew BKK-SIN-BKK. Simply the best low-cost experience I've had. The flight was simply perfect from very clear online sales (unlike Air Asia and other airlines with unclear pricing and everything piles on at the end). Using a wide body is not an issue but the seats and the seat pitch was very generous more than legacy carriers - The seat pitch was incredible. Crew very young but professional. Good selection of food and drinks on board. Hoping they'll add frequencies to Bangkok as they currently have only 1. Recommending them for sure.

In terms of airline value for money for an 8 hour flight from Sydney to Singapore ScootBiz is about the best there is. It was certainly well worth the $139 surcharge (which I paid on check-in when offered the option) on top of the extremely low economy fare. The cabin was spacious and uncrowded, and the seats comfortable with plenty of legroom and a fully adequate recline. The food and wine was very simple but perfectly acceptable. Food and drink over and above the initial meal has to be paid for separately but prices are reasonable. Service was good. The flight was on time. Well recommended.

5 hours delay due to "unknown engineering problem", no notification in advance, and during the whole 5 hours, Scoot representatives repeat helplessly, we do not know when and if the flight will resume, we'll notify you when we know. No vouchers or any compensation was offered. Terrible service, even for a budget flight. It was first and last time for me to travel with budget airline.

SYD-SIN in ScootBiz. Booked Economy class but added all extras as Scoot were offering a possibility of being upgraded. This did not happen, but I was able to pay for an upgrade at the airport for a very reasonable price. Check in looked chaotic, but I was checked in at the sales desk after I was upgraded. Flight itself was delayed slightly at Sydney (20 mins) but on-board the crew were very genuine and friendly, and the seat was very comfortable, although there were a few issues of lights going on and off. The way some people choose to sit seems to activate the lights, which isn't really the passengers fault. The food was not particularly satisfying and because I don't have a tablet device I couldn't take advantage of the free "ScootTV". Upon arrival in Singapore I was getting slightly anxious about my connection because added to the delay was a ground delay of around 45 minutes waiting for a ground power unit after the original one (so the Captain explained) was faulty. Loved Scoot and loved the value of ScootBiz.

Flew ScootBiz Sydney-Singapore-Taipei-Tokyo-Singapore-Sydney. 6 flights in total. All on time, and even arriving early in most cases. Great onboard service and Scootbiz is a fantastic premium (not Business) product. We have also flown Economy with Scoot before, and we cannot speak highly enough of the benefits of this new low cost airline.

Last Sunday morning we went to Gold Coast Airport bound for Singapore. On arrival we were greeted by a cheerful woman behind a separate Biz Counter who processed our details within a couple of minutes. When boarding was called the usual crowd surged to the front. As advertised, there was a special entry aisle for Scoot Biz Class but it was hard to see because of the crowd. We were actually first on board, and our seats were as planned. As soon as we sat down we were served with cold water with a friendly greeting. A lot has been said about the Biz Class seats and some of it sadly is true but travellers must remember the fare is about a quarter of what other Australian airlines charge and half of that charged by rival Air Asia. They don't leave a lot of elbow room and don't recline to the floor, but they are, on the whole, fairly comfortable for the money we paid. The food was nothing special, it was tasty.

I flew with Scoot last month to Singapore, we had booked into economy class and upgraded to the nicer seats. My partner and I were happy with this arrangement, knowing that it was only a 7-8 hour flight to Singapore we thought we could easily keep ourselves entertained etc. When we went to check-in on the morning of our flight we got offered to the ScootBiz for a few hundred more, we decided to go ahead with the upgrade as we had the money to do so, I think all up it cost about $550-600 each. ScootBiz was awesome, and well worth the extra. I have flown Premium Economy with JAL before and it was terrible compared to ScootBiz. ScootBiz had good leg-room and nice wide seats, you get to board first and get off first, you get served when you want it. We took our own drinks and food on the plane and we were happy. ScootBiz gives you a meal and drink of your choice as well. I had read some horror stories but I found staff to be friendly and helpful.

SYD-SIN. Flight was 2 hours late leaving SYD and we arrived in SIN one hour behind scheduled time. Check in at SYD was quick, even with plenty of people waiting before me for check-in to open. Staff were attentive and smiling. I had a stretch seat (yellow) at the rear of the aircraft, cost me an additional AUD $24. Leg room was great and seat was comfy enough. I didn't eat the airline food, I took my own sandwiches. I didn't hire the inflight tablets, I read a book. Drinking water was available on the flight near the toilets in the middle of the economy section. Overall for a one-way ticket that cost $240 all up I was pleased with the value for money. I would fly Scoot again if I needed to.

Brisbane to Bangkok return. We paid $1430 for four of us to fly to Bangkok return. I had a couple of queries prior to flying and emails were promptly replied to and information provided. All four flights on time. The cabin staff were friendly and efficient. We did pre-order a meal Coolangatta to Singapore, which admittedly I will not be doing again - the worst airline meal I have ever had. We learnt our lesson and didn't worry with the on board food service again. I noticed a number of reviewers complained about lengthy check-in queues - perhaps we were lucky but we had no such difficulties. I should mention that between the four of us we did only have 3 small backpacks which were less then 7kg in weight and we checked them in as cabin luggage. On the way home we did arrive at both Bangkok and Singapore airports quite early (around 3.5 hours) due to an early flight from Koh Samui and an overnight in Singapore. So we were the first ones to check in. this worked in our favour as we were for some reason automatically upgraded to the yellow seats on both sectors. they are definitely more comfy and have more leg room then the blue seats. However to be honest we are not big people (average height, average build) so the blue seats were fine for us anyway, if you were taller or bigger in size it may be more uncomfortable I guess. Overall we had a great experience with Scoot. The price was incredibly cheap at just over $1400 for four of us.

Sydney to Singapore. The check-in was quick, and left on time. Cabin crew cheerful and energetic. I did not select anything to eat when I booked the tickets but ordered from foods available on menu inflight. The hot Italian veggie food was tasty and filling - about 8 AUD, which is quite cheap. I found their menu to be reasonably priced. The leg space was sufficient. I observed that leg space of some seats (yellow) for which you need to pay extra was large, especially the first row. When you book online, you have options of paying by credit card or through POLI using your bank account. I chose the second option of going through bank and had to wait for more than 24 hrs for the bank transfer to complete and ticket delivered. I also had to do few follow-ups with their customer centre. If people are travelling within the next 2 or 3 days of booking, I suggest to use credit-card which should result in a ticket immediately. Overall very satisfied with my first experience with Scoot and happy that I saved about $A350 for my one- way trip to Singapore by booking Scoot.

Sydney to Singapore last August. Sydney ground staff were really good, except for one. The seats were like concrete after a few hours. Taking the Kindle was a great idea. No inflight entertainment except at added expense. The food that passengers ordered at extra cost looked quite palatable. Cabin staff were really nice. Seats are a bit narrow. Leg room is constricted. Take a snack from the post customs food shops to get you to Singapore. If traveling on from Singapore, allow time for possible delays. Changi Airport is user friendly. Free internet. Bus tours of the city. Movie areas for the kids. All of the International fast food outlets.

We flew Scoot from the Gold Coast in early April and the experience left me feeling pretty flat. Serious delays on all 3 sectors. This airline seems to be regularly running late. The ticket price may be cheap but the delays make the airline poor value for money.

Traveled on March 25 Sydney to Singapore and have no complaints with our flight at all. Flight left about 10 mins early and arrived into SIN on time. Booked the extra leg room seats up front and the additional cost was worth it. Airline food is airline food when sitting in economy with any airline, not to flash.

Flight from Sydney to Singapore on Feb 21, 2013 was 10 hours delayed, no text message nor email prior to this and no offer of apology or any meal vouchers. Upon boarding passengers notice a lot of empty yellow seats in the middle whilst everyone was cramped seated right at the back, then asked the crew to transfer to which they replied "you have to pay extra A$68". After all the taxes and their add ons fees this airline is not cheap. We missed our connecting flights, hotel pick up and a night accommodation with no apology. Never again.

Flew to Singapore with our 3 kids, the flight over was quite pleasant, we paid extra for yellow seats with more room which made a lot of difference. The business class seats were available for a $100 upgrade which came with free lease of ipads. Stewardesses were very polite although a little difficult to understand. Meals were pretty good. Flight home was late at night - a little cramped with 2 adults and 3 kids on 4 seats while everyone else had 3 seats to themselves to spread out and sleep. A lot of people whinge about this kind of airline but you get what you pay for! We got value for money and would not hesitate to fly with them again!

Travel from SIN-Qingdao on a Boeing 777. Booked ScootBiz seat and it was more like Economy Plus. Ground crew was slow in checking-in, it was a near full flight of over 300 passengers and took almost an hour to clear everyone. Allowing 15kgs cabin baggage is a grave mistake as most passengers on this flight brought in at least 2 pieces of baggage each making the clearance extra slow at the screening area. Those who board plane later had no space left for their baggage. Aircrew was not well trained, the worst I've encountered in a budget airline. I could hardly understand the announcement in English with a heavy Japanese accent. Announcement in Mandarin was also below standard.

My husband and I travelled to Sydney from Singapore on 9th March 2013 and returned from Sydney to Singapore at 16th March 2013. My expectation was pretty limited. We took a neck pillow and warm clothes to overcome the seat discomfort and temperature issue. We didn't hear any annoying call bells (accidentally pressed) either. Cabin crew were good as well. One disappointment might be the food which was not the dish we selected while buying tickets and also it would be too spicy for some people. Overall journey took 40 minutes more than the scheduled time. When coming back to Singapore the flight was delayed 35 minutes. We were fortunate enough to have no luggage issues.

Flew Scoot from Gold Coast, flight on time but the horrible weather on the Gold Coast was lucky to leave on time. Had Scoot through for our onward flight to Bangkok but the transfer lounge was so far away and the queue took too long that it would have been just as quick to go through Immigration and rebook in. Flight to Bangkok was good and on time. We flew back to the Gold Coast with Scoot and the night time flight was good with a bit of extra space, not all seats full and I felt comfortable in my seat. Flight was about 20 mins late. So our experience was good and for the money excellent value for a budget airline.

Our initial flight from Bangkok to Singapore was delayed 4 hours. This of course is fine and expected with budget airlines. However we had a connecting flight from Singapore. The staff at Bangkok airport told us that it was ok because the connecting flight would wait for us hence we didn't make any arrangements (eg book a hotel or another flight). However when arriving at Singapore at 2am we were told the flight had left and that we would have to wait until 2am the next morning. We were also told that we had to check in 10 hours before our next flight to guarantee a seat. Ground staff explained if we wanted to we could book another flight and receive a full refund for our Singapore to Sydney leg. Many passengers did and did not receive the refund.

We flew from Tokyo to Taipei, Taipei to Singapore and finally Singapore to Sydney. Each flight was terrible with each at least 20mins late. The old re-branded 777 planes are falling apart. The staff were extremely rude and unhelpful. After flying multiple airlines, Scoot was by far the worst! Never again. 787 or no 787's the new planes wont fix your poor timing and service.

Recently my wife and seven other members of my family flew from Surfers Paradise to Singapore. The plane was late leaving Australia and on arrival we were to get a connecting flight to Thailand. On arrival and with great difficulty we found out that along 45 other passengers were left stranded in Singapore. We found out this happens quite often. The staff did not want to help us or even discuss the matter. The extra expense burdened on us. Never again will my family travel budget airlines.

Flew Scoot Sydney to Singapore, 2pm flight. Checked in at 12 and told flight was delayed 2 hours. Boards showed flight boarding so went to boarding gate only to be told flight was delayed again - no one knew why. 2 hours later we got to board. Sat on the plane for almost an hour before we took off. My first son flew two weeks later - his flight was delayed by an hour - boarding was chaotic whilst every friend and his brother tried to rush onto the plane irrespective of a zone call. My daughter in law flew in last week Friday. Arrival time was 7pm. Looking online we saw the flight was delayed by 2 hours. We arrived at the airport at 9pm - flight board showed arrival as 9.15pm. At 9.30pm arrival time was changed to 10.22pm! Delayed 3.5 hours! Hugely unimpressed with Scoot.

I have flown Scoot, with the whole family, twice in the past 3 months, from Sydney to Singapore, and then the reverse. The ground service is poor. Long queues, excessively long times to check-in (stood at check-in for 45 mins). On one occasion, we arranged for Scoot to have someone assist my non-English speaking cousin to take her through customs and on to the plane. When we got to the airport, our assistance had not been assigned. We waited until the queues had vanished from check-in, and the counter staff simply ignored us and went on with their other duties. t is impossible to get through to their call centre - they seem to be perpetually experiencing a high volume of calls, never mind the time. I've tried calling at around 9pm Sydney time, 6am Sydney time, and about 2pm Singapore time. Only got through once at the 6am timeslot, and only after been put on hold for 45 mins (time by Skype).

ScootBiz from Gold Coast to Singapore return. Dedicated lane for business check-in and express lane through immigration at GC all a bonus. Booked the rear seats in business class and found them very comfortable and better than Jetstar business but not as good as Air Asia X business class. Food was not appealing and very basic, but for under $500 dollars one way was not complaining. The staff looked very young and were helpful but not of a standard of usual business class but once again its a low cost airline. I enjoyed a nice sleep travelling in both direction and was very refreshed on landing. Food and drink on plane was expensive especially water. Major complaint was after getting on and off plane before everybody else when collecting bags both times my bags were last to appear on carousel. Long wait and then long wait at immigration.

BKK-SIN. Service staff very slow in handling check in. No premium lane for immigration and no lounge for biz class. My luggage tag was lost by scoot and needed replacement. Onboard, head crew asked what meal I would like, told her I had pre-ordered my meals but that menu had changed. However, I had paid for the premium meal. I requested for the code for inflight entertainment, I tried to press the call button but no crew responded, the lights were on for an hour. The food was similar to economy class. Seat was slightly bigger. My luggage came out last as there is no priority for biz class passenger.

Flew from Singapore to Sydney on 29/1/13. Check in was slow - one of the ground staff collected our passports and about another 5 people at front of the queue, took them back to the counter, the person at the counter flipped through the passports, put a sticker on the front and then the passports were returned. Yet when our turn came to check in, there was no apparent time saving. The check in staff were inappropriately dressed, they were indistinguishable from general airport workers. Onboard, we had ordered the blanket sets and had to ask 3 times for them although they did apologise when we finally received them. The overhead reading light switches on the arm were very sensitive so that every time you press against the arm the light would come on. The inflight crew were polite and helpful.

Last night I received an email saying my flight from GC to Singapore at 9am had been delayed until 2pm. Arrive at check in desk only to be told that it has now been delayed until 6pm and that that's not a guaranteed time. Never mind the 2 onward flights I'm going to have to miss and non refundable accommodation on top - what I want to know is why were customers not emailed on the additional delay? The opportunity to arrange not sitting in this airport would have been welcomed. You forget that many of your flyers are from Brisbane - we can't exactly hop in a cab and go back home. Up until this point I've had a relatively good experience with this airline.

Booked to fly from Gold Coast back to Singapore, turned up at the airport to be told that flight was delayed. Original flight time was 9.15am and new time was now 6pm in the evening - told that I had received an email which I hadn't, neither had the other 20 people who were also there to check in - no apology, no vouchers, only told to return to the airport at 4pm. I had a connecting flight from Singapore to Frankfurt at 12pm that night and told Scoot staff that I would miss my connecting flight, they weren't bothered, when I pushed about returning at 4pm the staff member finally admitted that they didn't even know if they flight would go at the proposed time that evening as the plane had to come from China and hadn't left there due to a snowstorm! Had to go to Air Asia and pay for a flight to Kuala Lumpur and then another flight with Tiger to Singapore to get back in time. NOT worth the cheap fare, won't be flying with them again.

Booked a return flight from BKK to SG. Pre-selected window seat in the red seating of the aircraft. The seats were very thin - ok for a short haul 2 hour flight. The person in front reclined their seat which literally meant I had a headrest in my face. Flight departed on time which was a relief after seeing other reviews. Cabin attendants were far from 'fun, vibrant' crew members mentioned in all the airline PR. More like exhausted/frustrated with their job. One snapped at a women when she asked to clarify the pre-ordered sandwich she had just been given. All in all an ok flight. Decided to upgrade to Biz scootz for the return leg just. Very easy to upgrade in SG - 99 SD plus 20SD administration fee. Seats on aircraft cannot and should never be compared to a normal business class product on every other airline. Meal was good. Flight was on time.

We flew Scoot Biz from SYD-SIN on 5th of Jan and found it a very comfortable flight. Cabin crew were very friendly and attentive. I read up beforehand on their website that IFE wasn't available on their IPads so I brought my own so that you can just live stream movies from their system. Seats were wide enough and recline was ok for a sleep with very good head rests, the only complaint is there is no space between armrests so it's just like in economy where there isn't enough room for your arm and the person next to yours. Only 1 drink and meal included but the beers were reasonably priced at $4 AU, but water was expensive at $3AU. Flight was on time and check in a breeze through the dedicated Biz counter. Boarding was good with a separate biz boarding so we were first. Pilot was down to earth and entertaining. It was definitely the most comfortable flight I've had to Singapore and will travel with Scoot again.

We booked tickets from Gold Coast to Bangkok. First flight was 5 hours late meaning we missed our connection in Singapore. Even though we'd booked this as one return flight, Scoot considered these to be separate flights therefore the missed connection was our problem not theirs so we had to book a new trip with Tiger to Bangkok as well as losing our prepaid accommodation and having to pay for a night in Singapore. Very little communication or explanation from Scoot, no offer of any compensation or even a complimentary bottle of water. Promise of a $30 scoot voucher that never arrived. On our flight home via Singapore from Bangkok our flight was three hours delayed. From Singapore home it was delayed a two hours that turned into about four. My expectations are never very high for a budget flight but no matter how cheap it isn't worth this service.

The cabin crew in Scoot BIZ were rather lacking on the outbound SIN-SYD sector and certainly on a long sector like this. On Scoot you have an entitlement and any additional was going to be chargeable - the meal was small in portion. Check-in counter staff was rude at SYD - my check in baggage was overweight by a couple of kgs but my carry on was very light - they wanted to charge a hefty amount for overweight baggage - or else take it out of your check in and carry with you, the end result is still the same weight whether I carried it in my hand baggage or check in. On the return leg no blanket provided - apparently only on out bound leg.

I was also on the Singapore - Coolangatta flight on the 29 January 2013 in Scootbiz and had to pay $12 for a blanket for my 8 year old. This was my second Scoot flight in 10 days and both have been delayed. On the 21st for 5 hours and the most recent flight - 1.5 hours. I understand Scoot is a budget airline but surely basic customer service should still be part of the overall offer. Unfortunately it seems in the airline industry the more you pay for your ticket, the better you are treated as a customer.

My partner flew Scoot on the 21/1, OOL-BKK. Flight was 5 hours late so she missed connecting flight in Singapore, she was told she would have to wait 22 hours for the next flight. No refund offered, no meal voucher, no accommodation and no apology offered. She had to buy a ticket from SNG-BKK with Air Asia.

Singapore to Gold Coast. Unpleasant check in counter in Singapore. Staff was shouting at the customer "this is the business class check in counter!", without checking our tickets when we queue at business check in counter (we have purchased ScootBiz!).  Seats hard, small (not like Jetstar's business class).  Itinerary stated inflight entertainment, blanket, pillow eye mask, food and beverage.  After take off, nothing was given.  When we asked for the blanket and other stuff, was told that no longer available. We have to insist these are stated on the itinerary and was only given blanket.  When we ask for water, was told to pay $3 per bottle. Sent in feedback to customer service with no reply.

Booked flight Singapore-Sydney with seat reservation, turned up over 2 hours before departure but flight was overbooked. About 30 people couldn't get on the plane (even though most had paid for their seat reservation). Compensation? Nothing. Nobody from Scoot turned up to announce it or help out (staff of Changi airport were helpful, though). On the way back the flight was delayed by over 5 hours. Both flights were unacceptable!

Flight from Changi to Sydney now 5 hours late, and keeps being shifted backwards. Staff smug and disinterested. Will never fly Scoot again.

Pre-booked and paid for inflight entertainment but this service was not available when I asked after boarding. Now I had to find ways to entertain my kid for 7 hours. Instead of giving me a full cash refund for non- provision of service, I was offered a $20 voucher valid until July 2013 for 'additional baggage allowance and meal or to upgrade your seats for your future flight'. I have no plans to travel before then and I definitely unlikely to fly Scoot again! Throughout the 7+ hour flight, the call buttons were ringing non-stop making any sleep impossible. The call button is placed right beside the armrest and almost everyone accidentally pressed it. Seats were hard and toilets need more regular cleaning.

Flew SIN to SYD. The only issue is with the timing of departure being so early in the morning but I compensated with the use of the transit lounge. Early Check-in was a positive. Overall, the flight was fine for the price paid, meal was adequate and seat recline good for a sleep. For price, definitely worth it if you don't mind sacrifices.

Over an hour to check-in because we were too early and had to check in at the early counter. Only about a dozen people in front of us but it took an hour to check them in. Of course no lounge but I expected that. Priority boarding was people at the back of the plane board first, oh and Business which meant a rush to the queue. The seats relined a little more than most standard seats. I asked to watch a tablet for entertainment and was told they were having technically difficulties and were not available. I since found out they haven't been available for months. Despite leaving at night and arriving in the morning, you only get 1 meal and 1 drink. A comfort pack was extra, we paid $8 for 1 blanket. We paid an extra $250 for: 1 Meal and 1 drink. Over 70% of the passengers boarded before us which meant the Gold Coast customs line was out onto the tarmac by the time we got off. They had 3 international flights arrive at once as they do most mornings. This airport can barely handle 1 international flight. Our flight arrived at 8.25am and we finally got out of customs around 9.40am.

SYD-SIN-SYD in Oct 2012. Surprised that for the fare we paid, we received so much. Flights were within 30 minutes of schedule at all times. The seats (Yellow seats $25AUD more) were very good. I am 6ft3, yet I fit very easily and had plenty of room to stretch my legs under the seat in front. Fully aware that there was no IFE, so we took our own. Meals were very average, but that is not too surprising. Staff were obviously young and inexperienced, however they provided all that was required and were always smiling. The price of drinks etc was not too bad. Airport check in at Sydney was quite lengthy, but at Singapore was really quick. It is important to remember that it is a low cost carrier.

Flew to Gold Coast in mid Dec. Pre-booked and paid for inflight entertainment but this service was 'pulled out due to operational constraint'. Instead of giving us a full cash refund for non-provision of service, we were offered a $20 voucher valid until 30 Jun 2013 for 'additional baggage allowance and meal or to upgrade your seats for your future flight'. In response to my request for cash refund, I was told to note that the vouchers were transferable. We have no plans to travel before 30 Jun and are definitely unlikely to fly Scoot again!

Flew OOL-SIN for the first time on 25 Dec 12. Very pleasantly surprised. Although the flight was full, the B777 did give the impression of spaciousness. Pleased that I had paid a little extra for an upgraded seat, though. Plenty of legroom - but the armrests are very narrow. No headrests on the seats and the installation of these would be a big plus. The in-flight meals (even the upgraded ones) are no more than snacks - but that was not a big deal. There is, of course, no IFE. However, if you are happy enough to read or use a computer, the time passes quite quickly. My only criticism is that the food service was a little chaotic. Other than that Scoot represents excellent value. I'm planning to use Scoot's OOL services in future as a 'launchpad' to the multitude of destinations available from SIN. Very good value for money.

Flew SIN-TPE on 21st December, the plane cabin actually looked rather old and dated. A panel at the ceiling of the cabin seemed to be loose too. Seats were hard and uncomfortable, this was made worse by the lack of a headrest. However, the recline of the seat was outstanding. Throughout the 4 hour flight, the call buttons were ringing non-stop making any sleep impossible. The call button is placed right beside the armrest so almost everyone accidentally pressed it. Cabin was also rather cold. Toilets are clean and there are drinking fountains outside toilets too. As for service, the service crew was very unprofessional, they did their work without any smiles and all seemed very cold.

Badly organised boarding. Despite having on board water fountains, the staff refused to supply a plastic cup without buying outrageously expensive water. Most customers around me were expecting to have to pay for toilet paper. No inflight entertainment available unless booked with purchase of ticket. Staff are friendly but either overworked or under trained. Overall, I'll stay away from Budget airlines in the future.

Flew OOL-SIN and SIN-TSN return, was pleasantly surprised by the quality of the trip. It is a budget airline, so you can not expect all the bells and whistles. All aircraft's were fresh and new, with a young aircrew to boot. They seemed in good spirits and helpful. Naturally the food service was basic, but not too expensive compared to some other budget carriers I have flown with. Surprisingly I was placed in a yellow stretched seat but while the seating did have more leg room, the lack of adjustable headrest, did not make it too much better. All in all though, I would not hesitate to re-book a flight with them. No Inflight entertainment was available but I did not intend of using the pay service anyway.

Scoot Business really means Premium Economy, with one spicy Asian meal and one drink included, no bread roll, salt or pepper etc - very basic food indeed. After that there is a charge for everything. Try to carry your own water as its not provided - especially on longer flights. The seats are OK, but difficult for sleeping. Our Singapore to Gold Coast flight was delayed an hour before any explanation was given to passengers. The flight eventually departed 1.5 hrs late.

BKK-SIN connecting to SIN-SYD on 28/29 November. As other posters have noted, it's definitely worth paying for the extra leg room in the yellow "Stretch" seats. However, the seats themselves are very narrow (10 abreast in a 777), and are uncomfortable, with no head rest. The forward economy cabin was also very cold. I pre-paid for meals but wouldn't do so again. In future, I would bring my own food. I also pre-paid for "Scoot-thru." - the Scoot transfer facility in Singapore for Scoot-Scoot or Tiger passengers. The advantage of doing this is that it provides a similar connection facility to that of just about any legacy carrier. Not pre- paying this fee means that if I had missed the connecting flight, I would have had to pay (according to Scoot terms and conditions) a re-booking fare and the fare differential for the next available flight, even if the problem was with Scoot. Paying the "Scoot-thru" fee also meant that in Singapore I did not have to claim my bag, clear customs and check in again for the connecting flight. Instead, I was able to organise my next flight at Scoot's transfer facility within the airside departure level. Service is friendly but the staff don't seem particularly assertive. Overall, I found Scoot to be cheap and cheerful and if you're a budget traveller, I would recommend.

Flew SIN-SYD-SIN. Seats were really comfortable for a budget carrier. If you can, book the economy plus (yellow seats). For a bit more, you get a lot more leg space. The food and beverage bundle was worth the money. Food was nice and cabin crew was efficient. Hopefully, they can size up their fleet so that there will not be any delays.

I flew Singapore to Gold Coast return. Flight took off on time, the seats were comfortable compared to other budget airlines. FAs were nice and attentive. On the flight back to Singapore, we were given a chocolate bar! Would definitely fly Scoot again, I hope they will open Singapore-Melbourne route in the future.

SIN-OOL-SIN flight, TZ006 and TZ005. SIN-OOL, check in could have been a lot faster as we were the first few in line. Boarding was slow but smooth. The taxi and takeoff roll were done professionally. Food was served 1.5hrs after takeoff, had lasagne which was not too bad, its better to pre-order online to prevent long waiting times. For the rest of the flight, I slept. Outbound flight ended well with a smooth landing, but the immigration at Gold Coast wasn't very fast at all. OOL-SIN, a long line at check in followed by another long line at immigration and boarding, once on board managed to rest until takeoff. Food served 1.5hrs into the flight and had the lasagne meal which includes pepsi and fruit chips. Landing was fairly smooth. Overall, I think Scoot is a fairly reasonable airline if you just want to eat and sleep, my advice would be to download movies on a tablet and bring it onboard to past the time.

Value for money! Paid for the extra leg room and it was worth the extra. The food was simple. Suggest passengers eat a good meal before boarding and take snacks. Suggest passengers take a warm jumper or rug because it can be a bit cool. Cabin staff were smartly dressed and friendly. Take a book, Kindle or other entertainment.

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