SAS Scandinavian

Not Verified | In this review I won’t only be talking about my last experiences but also how they already handle an issue with my upcoming flight. I’ve almost only had great experiences with SAS. They resolve the issues I meet pretty quickly (airport closing, they already put me onto another flight to the closest airport to the one that will be closed during July, 2 months in advance. Cancelled flights due to a storm, they put me on an earlier flight with KLM just 3 hours after they let me know my flight got cancelled, and about 6 hours before I had to leave to the airport, which on my opinion is great and quick with an unpredictable storm). I’ve also had to call the service number because I had a spelling error in my name. The first employee didn’t listen correctly and also wasn’t very helpful, but when I called the second time the other employee was very kind and helpful, and corrected the mistake the first employee made without a problem. (this only proves that every business has their less great employees). I love that we get free tea or coffee during the flight, and the leg room is great. Staff was also great and kind towards me and let me view the cockpit before we took off. I always choose SAS. I only fly with another airline when I go to a destination where SAS doesn’t fly to from my airport. Only the onboard WiFi has been a little of an issue for me.

✅ Trip Verified | was very disappointed they off loaded my luggage in order to weight balance according to the Airport staff. No information provided had to live four days with out the essentials . The crew was rude and the food service was horrible. Food was served over 60 min of departure and no option was given. You have to purchase the drinks. Its not a budget short haul flight. no snacks provided for 13 hour flight. Had to wait for breakfast just before landing about 10 hours. 10 g of cereal packet plain yogurt. Many passengers were staving and askes for extra bread rolls to fill them up. Dinner was just a salad. They just wait just before landing to sell the snacks. Shame. Most worst thing was one of my checked luggage was missing at Haneda airport. Staff mentioned that it may have unloaded in order to weight balance.

✅ Trip Verified | Read a lot of very negative reviews of SAS. It's not the same service as Emeriates or Qatar but it doesn't claim to be it various different levels of service depending on ticket choice. SAS smart, SAS go etc enables you travel light or a full service. I flew LHR to Stockholm A320Neo, Stockholm to Copenhagen A320Neo Copenhagen to Bangkok A350. On my short haul flights I had tea or coffee complementary bags included. On my long haul leg from Copenhagen to Bangkok there were 2 meal services & free soft drinks & water. Alcoholic beverages had to be paid. for All this for a total cost of £286 from LHR to Bangkok. All flights were on time. Staff I found were all good & friendly. Apart from one grumpy lady. So all in all was ok for me. Would fly with them again. I suppose a good way to describe them is you pay for what you get.

Not Verified | I appreciate that coffee and tea are complimentary. For drinking water you have to pay! Probably SAS doesn't know yet that flight and coffee and tea dehydrate!

✅ Trip Verified | Extremely long waiting time for bags, no staff to unload the bags is the reason. All the customers can see the aircraft and clearly see that there are no staff unloading the bags. Very disappointed performance by SAS.

✅ Trip Verified | It started badly, with the boarding announcement not audible. It continued worse, with the automated boarding gates not functioning. We were then asked to board even though the plane was not ready so we had to stand outside in the rain. Due to the size of the plane most baggage did not fit in overhead compartments. But most of the passengers did not receive a tag saying leave at door. Boarding slow due to the chaos. Totally disinterested girl at boarding. Totally disinterested crew on board.

✅ Trip Verified | Terrible ground staff for this airline. We arrived early to check in at the counter at FlySas in Milan airport. When we arrived, the Plus/ business counter was empty so the lady there signaled us to come forward for check in. During check in, she insisted that we do not have Schengen visa for denmark but just the spain visa. We told her our visas are Schengen visa granted by Spain embassy and she gave the attitude of no we were wrong by shaking her head and said “no, no”. She then checked again and then realised we actually did have the Schengen visa. We were a group of 3 people with 4 luggages (2 checkins and 2 carryons). I purchases Go smart packgage for 2 people (1 checkin and 1 carry on each) and my sister with Go light (no luggage). The counter lady kept asking if my sister had no luggage and she said no (my sister really didnt). As we arrived at the boarding gate, I was tired and asked my sister to help carry the carry on luggage, thinking that she can help since my ticket has the carry on baggage. The same counter lady noticed that I didnt have a carry on when I boarded but say nothing and immediately stopped my sister when she boarded. She demanded my sister to pay. I said that the luggage was mine and I am eligible for the carry on but she kept saying that we are doing tricky things and threatened to cancel our tickets. I am very puzzled by this because why would my ticket be cancelled because of a carry on. I tried to reason with her but to no avail. She was loud and persistent in saying that my sister and me were trying to do something bad. I know what it was my mistake to not take the luggage on my own but scolding and threatening us were uncalled for. I really felt that I was being picked on from the moment we checked in. I felt so bad. Nonetheless, to avoid missing the flight, I paid the 29 euro fee. Big lesson to learn. Bad airline, acussing staff with no way to reason with. Avoid at all cost!

✅ Trip Verified | I recently had the unfortunate experience of flying with SAS and, to put it mildly, it was nothing short of a financial nightmare. The airline not only failed to provide reasonable service but also managed to squeeze every penny out of my wallet with their outrageous and unjust overcharging policies. My frustration began when I checked in with an "oversized bag" for the return flight (same as first flight). The dimensions of my bag were well within the limits specified by SAS for an underseat bag. However, it seems like the staff at desk has magical eyes with ruler integrated that somehow transformed my perfectly acceptable bag into an oversized monstrosity, at least in their eyes. I had the perfect 40 cm x 30 cm x 15 cm (length x width x depth). To add insult to injury, the customer service was absolutely abysmal. Instead of addressing my concerns and providing a reasonable explanation, the SAS staff seemed more interested in brushing off my complaints and deflecting blame. It's disheartening to see a company show such blatant disregard for their customers' satisfaction. Btw, 2 hours delay. Lovely experience. Good thing I expected that from a mediocre company and i planned everything right to get to connect flight on time "The fee is only charged in the event that the under-seat bag is bigger than the maximum size allowed. As this is the only case in which the fee is charged we have decided to uphold our decision to not reimburse the fee." But good thing that they forwarded my complain. See you never again SAS.

✅ Trip Verified | Did a online check-in, but despite that the line and open counters at the airport was an disaster. The bag drop took 1,5h with 10 people ahead of me. All with tags and online done prior queuing up. During the 12h20min flight the staff was only seen during a very uninspiring meal service. 1,5h after takeoff and 2h before landing they were in the cabin. The rest of the flight they were gone. No additional water offered during this long flight. I was looking into premium economy and was happy not getting an upgrade against the points. It would not be worth it . Seats were not much different and the same disappearing act was done by the stewardesses in the premium cabin. The only positive I have to say is that the plane was new and clean, but the staff and service was awful. Not even soft drinks or water was offered free of charge ( if you could get hold of it) The movies offered was old and not very organised.

Not Verified | I rarely write reviews but I have taken time to write this one because they are just ridiculously terrible. Flights delayed twice, first from OSL to TOS, they changed my flight from 2 stops to 3 stops last min, I had no choice but accept the change. Then it happened again when I returned from OSL to Zurich, they delayed the first leg, caused me to miss the second flight in OSL, we had waited in a long line in OSL to get rebooked, I was in the line for 2 hours! We were forced to stay at OSL airport hotel over night, ruined my entire schedule, then now I just received email from SAS refusing to compensate the hotel cost and food, the excuse they give is that this delay was out of their control. I was told by the SAS Rep at OSL airport to book a hotel and reimburse later, now they refuse to even compensate for the inconvenience caused by them. Avoid this airline at all cost!