SAS SCANDINAVIAN review :  25 June 2009 : by R Nugara   (Australia)

BKK-CPH (Premium Economy), CPH-BKK (Business), CPH-FCO return (Economy). This was our second trip to Europe with SAS, and we found the airline to offer an excellent product. The premium economy cabin was very comfortable and service attentive and friendly. Copenhagen-Rome flights in economy were comfortable although I think having to pay for water is a bit extreme. The highlight however, was Bangkok-Copenhagen flight in business class. The seats were very comfortable although it would be perfect if the bed was 180 degrees rather than at an angle. The meal service was exquisite and very Scandinavian. The food was delicious, with well matched wines and cognacs. The highlight was friendly and attentive service of the cabin crew. Nothing too much trouble, and delivered with a smile.

SAS SCANDINAVIAN review :  24 June 2009 : by W Chudziak   (USA)

IAD-CPH on A330-300. Good service and comfortable flight. FA attentive and helpful. Seats were comfortable in economy and food tasty. Two free alcoholic drinks in economy with meals. Good IFE, personal screens and good choice of movies/music.

SAS SCANDINAVIAN review :  17 June 2009 : by F Müller  (Switzerland)

ARN-ZRH full, old MD82, but like the 2-3 abreast seating. Four female FA's all in there mid 50's providing a professional service despite the smile is long gone but still friendly. Tray tables dirty. Booked well in advance so got the cheapest fare 114chf for oneway trip. Purchased some drinks and snacks on board. All in all a good experience but would never pay their normal fares.

SAS SCANDINAVIAN review :  17 June 2009 : by P Smith  (Canada)

ORD-ARN Business Class. On the positive side, I found the service to be very good (the cabin was half full to be fair) and the food was high quality. On the negative side, angled lie-flat seats aren't easy to sleep on and IFE selection is very sparse.

SAS SCANDINAVIAN review :  8 June 2009 : by E Malo  (USA)

I have been flying SAS business class internationally for years and have noticed the declining cabin service, not to mention the wild cat strikes at CPH which have caused me lots of problems. On my last trip the cabin crew were rather rude. I canceled my Eurobonus e-mails, and will never again fly with SAS.

SAS SCANDINAVIAN review :  8 June 2009 : by S Gray  (Australia)

BKK-CPH-BKK Business class A340. The business cabin on both flights was more or less full. In both cases the crew service and attitude was about what one would expect from a decent 4 star airline in economy class. There were no friendly greetings or sense of personalisation. They delivered food and drink and that was it. Dinner/supper on both flights was reasonable, but it bothers me that plates of food are placed on tables still covered in cling wrap. IFE worked and reasonably easy to navigate and control, but selection was bland and middle of the road. Overall cabin ambience is pleasant enough and well maintained. Business class amenity kits have the essentials, snack bar well stocked and the spacious lavs with windows are about the highlight of SAS business class.

SAS SCANDINAVIAN review :  29 May 2009 : by Peter Hoe  (Malaysia)

I have been flying SAS to Oslo via Bangkok since 1993. Over the years I have seen a remarkable deteriorating of the on board standard of this airline. Yet every time we pick up an issue of the in flight magazine, the CEO would go on about the greatness that will happen with SAS. Let me say it has yet to appear. We all know how bad the food and service is and how the cabin compares with other airline of similar rating. Even the Gold lounge at Copenhagen is not spared this bad service and attitude. The introduction of a direct service from Bangkok to Oslo with Thai Airlines will surely erode business from SAS. The big question is how badly do they want to keep SAS in business. Frequent travelers know to avoid it like the plague. When we board an aircraft for a flight, customers have expectations and needs in any cabin class. Unfortunately, the front liners of SAS are unable to comprehend any form of customer service.

SAS SCANDINAVIAN review :  26 May 2009 : by Jakob Sandager  (Bahrain)

LHR-CPH. Fair price as I booked late. Plane more or less full. Amazing crew. Happy, smiling and in a good mood. Flight was on MD - old but well kept and seating is comfortable. As I travelled in Y it was buy onboard, but prices were fair. Meal was quite tasty and worth the money.

SAS SCANDINAVIAN review :  21 May 2009 : by Mikael Fjaellborg  (Sweden)

ZRH-ARN in business class. B737-600 with only 5 pax in C-class. Excellent service provided by crew. Seats uncomfortable. Decent meal service with hot meal offered.

SAS SCANDINAVIAN review :  20 May 2009 : by Paritosh Vasava  (Finland)

Milan-Helsinki MD-90. Seats comfortable. flight Attendants cheerful. Food not free but coffee, tea and some soft drinks were served complementary. Other food were slightly expensive.

SAS SCANDINAVIAN review :  13 May 2009 : by Sebastien Lecombre  (France)

ARN-OSL return economy outbound, business on the return. Planes are old (they still fly MD) and shabby. This is a very short flight (less than one hour in the air), you do not expect lots of service here but a least you would like to have a smile and a decent plane in which you would feel secure. When boarding the plane (I had check beforehand that I would not be on an MD) you just feel miserable and you hope that the company pays a greater attention to the technical part of the plane rather than its does to the interior. Flying back in business, same story except that you get food, what kind of food was that - plastic box food. Good points: we arrived in one piece, on time and the luggage were delivered promptly.

SAS SCANDINAVIAN review :  13 May 2009 : by B Brattland  (Germany)

Dusseldorf-Oslo round trip in economy. Both flights on time. Buy onboard service in economy only. On the flight to Oslo my daughter got stomach pain, and one of the cabin crew offered medication from her own personal supply which took care of the problem. Otherwise uneventful but comfortable flights at a very good price.

SAS SCANDINAVIAN review :  12 May 2009 : by Uwe Bode  (Colombia)

Recently I flew SK for the first time on the route FRA-ARN-FRA. I can only agree 100 per cent to the comments of Mr Scheel. Being a Star Alliance member one expects a bit more from this airline. Absolutely low-cost like attitude, food and drinks for purchase, tiny seat pitch on the 737 on first leg, slightly better on the return trip on MD-83. Food and beverages only for purchase, cabin crew more or less indifferent, check-in a breeze in FRA, strange in ARN, as Mr Scheel commented. Also I found the planes a bit shabby. I would not fly them again, if I have the chance to fly LH at more or less the same price. In general I find it disappointing that more and more reputed airlines are following the steps of the no frills, Iberia made the first step, hopefully others like LH can resist this tendency on European routes!

SAS SCANDINAVIAN review :  11 May 2009 : by A Scheel  (Germany)

FRA-ARN-FRA economy class. I was expecting a lot more from this airline especially they are code share with LH. Service onboard is identical with a budget airline (also the ads on the seats). Check-in with LH in FRA was fast. Check-in at ARN was strange: First I had to line up for a self-check-in machine and then there was another line of back-drop. Altogether a little bit too chaotic at ARN. ARN-FRA was delayed as SAS did not find the board book - something I have no understanding for. FA were polite but far from friendly.

SAS SCANDINAVIAN review :  5 May 2009 : by Jesper Jensen  (Denmark)

I fly between Copenhagen and Stockholm 2-3 times a week. SAS has now become punctual, which has not always been the case. In the last 3 months, I have only had a minor delay one time. Service is very limited on this short hop, but the spirit of the cabin crew has improved lately, and it is usually very pleasant flights. I fly a mix of premium economy, and economy, basically on lowest available fare when booking. If you do not need the flexibility of the Y ticket, the premium economy does not have much extra to offer for a 55 minute flight. The prices for food and drinks in economy are reasonable, with frequent refills on the coffee or tea.