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SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports |
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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SAS Scandinavian Airlines customer review : 27 July 2010 by James Brownjohn (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MAN-CPH-NRT return. I looked for a good deal on business class as I hate long haul economy.
SAS had a good deal and the timing was good. Short haul as you'd expect - the A340 seats were
comfortable (but not as easy to sleep in as a 'cosy' economy seat), food excellent and FAs
just right. IFE not that great - fixed screen and limited choice of films. A pleasant ride and
worth the extra cost.
SAS Scandinavian Airlines customer review : 25 July 2010 by A Lepik (Estonia)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Booked TLL-CPH-NRT return, TLL-CPH would have been via their codeshare partner (partly owned
by SAS). Had to cancel and was told I'd receive 40% of the original price back within a week.
Received some of it as expected, e-mailed them about the delay and was ignored. After calling,
they told me to call another number and then another one. Finally got someone when calling
their toll number, the CS person told me since the codeshare provider doesn't return the fuel
surcharge and the previous CS girl made a mistake, I was out of luck. After I was told to
"try" their Polish customer relations form, I got a reply promptly and the rest of the funds
returned as promised. This was 3 months after cancellation, numerous phone calls and money
spent on their toll numbers to get it resolved. If you can at all, don't use their services in
Estonia - incompetent representatives will just waste your time.
SAS Scandinavian Airlines customer review : 15 July 2010 by J Armitt (Norway)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
STV-LHR-STV. I have been flying from Norway to UK for the last 31 years, mostly with SAS as
they have monopolised most routes. Over time, I have witnessed SAS service drop from being one
of the best in Europe to possible be in the bottom 3 or 4 of national airlines. Scandanavians
are used to paying high prices and seem to equate price to quality - the expression "you get
what you pay for" is typical and SAS have used this to the effect that their customers will
think that by paying more they are getting more when in fact the opposite is true.
SAS Scandinavian Airlines customer review : 7 July 2010 : by Henrik Gustafsson (Sweden)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FRA-ARN-LED and return in Economy. Very personal and friendly service. Very experienced staff,
not so robot like as on some other airlines. Food and drinks for sale at reasonable prices,
very tasty.
SAS SCANDINAVIAN customer review : 29 June 2010 : by S Pearson (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LBA-OSL via BRU. BRU-OSL return sector was with SAS. Busy flight and seat changed at my
request just as boarding started - no complaints from staff at boarding gate for doing this.
Flight busy but comfortable. Cabin crew offered free tea or coffee - out of the ordinary for
this carrier as they normally charge about £2 for this service. Smiling crew and friendly
service. OSL-BRU was fine, no free tea or coffee this time. Reluctantly gave pax in front of
me some free water - "we don't do this normally"! Multi-lingual crew professional. Would use
again for the price paid.
SAS SCANDINAVIAN customer review : 30 May 2010 : by S O'Brian (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London - Oslo - London. The aircraft was clean, but seat pitch not good - seat pitch on
Norwegian B737-800 was better. SAS didn't provide any drink or food free on the flight. I had
to pay to get some water - rather strange. The crew was cold, and as soon as they finished
selling drinks and food they disappeared behind the curtain in front of the galley for almost
the rest of the flight. The service on board has really gone downhill since last time I flew
SAS 5 years ago.
SAS SCANDINAVIAN customer review : 29 May 2010 : by JeanLouis Vergaert (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Brussels Zaventem to Copenhagen Economy return. Bombardier Regional Jet 200, with decent
seats. Web check-in, no free meal in economy (something I do not care about). SAS was
punctual, the plane was good, check-in machines in Copenhagen are very good and plenty, so
that is all we want.
SAS SCANDINAVIAN customer review : 13 April 2010 : by R Morty (Germany)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I have flown several times on SAS, and not enjoyed it at all. I find it unacceptable that
everything you might wish to eat or drink on SAS costs. I was on a Lufthansa codeshare flight,
and if Lufthansa can provide free drinks and meals, why not SAS? After all, it was an
international flight. On my outbound I had a ticket and was seated in W class and received my
750 miles from Lufthansa. On my inbound, on the same route, I was on a Lufthansa codeshare,
under a Lufthansa flight number, but was on an SAS machine. In spite of being issued a ticket
by Lufthasa in W class, I received a K class seat and 125 miles. I will not even lament not
being able to earn any Miles-and-More miles on Norwegian flights operated by SAS. In my
opinion, SAS should be kicked out of the Star Alliance.
SAS SCANDINAVIAN customer review : 26 March 2010 : by Philip Schmidt (Denmark)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CPH-LUX and CDG-CPH. The first leg was flown in new CRJ900, seats were quite comfortable with
enough legroom. Food and drinks (even water!) was for purchase - rather odd experience
considering that this is the national flag carrier of three nations. It really felt like an
expensive low cost airline. The return leg was in an A319, seats comfortable.
SAS SCANDINAVIAN customer review : 19 March 2010 : by L Mellor (Sweden)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Stockholm - O'Hare - Stockholm, 2 Adults, 3 Children, 1 Infant. Great functional service.
Managed to reserve bulkhead bassinets for both legs. Children's food selection fantastic. Toys
and attentive service (particularly on return leg which was not full). SAS waved us through
security at the gate (intelligent profiling?). Excellent fare through consolidator. Would
recommend using O'Hare as a hub for SAS as its northern location doesn't seem to add much
journey time and it has much better connections than Newark.
SAS SCANDINAVIAN customer review : 17 March 2010 : by U Maasing (Sweden)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SAS is on a steady course downhill. I am an SAS/Star Alliance gold card holder for 11
consecutive years. I travel to Berlin 4-5 times a year, always with SAS. One of the reasons
for my choosing SAS has been that I have always been able to get out to Tegel when my business
in the city is finished and thus be able to work in the lounge. Now, without SAS even
informing its customers, the Lufthansa first class check-in is no longer available if you are
flying SAS, which means that you cannot get a boarding card there and thus cannot enter the
lounge. However, the first-class check-in carries the Star Gold logo. It´s just SAS
customers that yare treated as second class passengers within Star Alliance. Terminal D, where
the SAS check-in is located has less than 20 seats for waiting passengers. Web check-in? No,
no. Not SAS in Berlin. Considering that I even have to pay for a glass of water when flying
SAS, I am just waiting for the final collapse of this once very good airline. It will not be
missed. Air Berlin, here I come!
SAS SCANDINAVIAN customer review : 15 March 2010 : by P McCarthy (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LCY-ARN (operated by Cimber Sterling). City airport is a great start to the journey, and all
formalities were completed in minutes. This flight on ATR 42 had just 19 passengers, which is
probably why SAS are pulling it later this month. Very attentive, personalised service from
the single flight attendant (little things like she put the catering items for sale on a tray
and carried them around to each passenger to inspect), comfortable seats and on time. A great
flight. ARN-LHR with SAS, B737-600 seemed new, seat pitch poor. Flight attendants were in
great spirits and very welcoming. The purser came through handing out toys to any children.
The only downside is the weird three-class system of Business, Eco Extra and Economy, all on
the same seats. Buy on board food in Y is dear too, but the options are of high quality.
SAS SCANDINAVIAN customer review : 9 March 2010 : by N Lundman (Sweden)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FRA-ARN with 737-600. Extremely short legroom and uncomfortable seat. Staff was stressed and
unhelpful. Food only for purchase. Lot's of passengers got seat changes so the boarding was a
chaos with separated families and unhappy business men in middle seats. The staff was
uninterested to try and find solutions and asked people go back to the gate if they had a
problem. On time departure and arrival.
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