SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports

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SAS SCANDINAVIAN customer review :  19 March 2010 : by L Mellor   (Sweden)

Stockholm - O'Hare - Stockholm, 2 Adults, 3 Children, 1 Infant. Great functional service. Managed to reserve bulkhead bassinets for both legs. Children's food selection fantastic. Toys and attentive service (particularly on return leg which was not full). SAS waved us through security at the gate (intelligent profiling?). Excellent fare through consolidator. Would recommend using O'Hare as a hub for SAS as its northern location doesn't seem to add much journey time and it has much better connections than Newark.

SAS SCANDINAVIAN customer review :  17 March 2010 : by U Maasing   (Sweden)

SAS is on a steady course downhill. I am an SAS/Star Alliance gold card holder for 11 consecutive years. I travel to Berlin 4-5 times a year, always with SAS. One of the reasons for my choosing SAS has been that I have always been able to get out to Tegel when my business in the city is finished and thus be able to work in the lounge. Now, without SAS even informing its customers, the Lufthansa first class check-in is no longer available if you are flying SAS, which means that you cannot get a boarding card there and thus cannot enter the lounge. However, the first-class check-in carries the Star Gold logo. It´s just SAS customers that yare treated as second class passengers within Star Alliance. Terminal D, where the SAS check-in is located has less than 20 seats for waiting passengers. Web check-in? No, no. Not SAS in Berlin. Considering that I even have to pay for a glass of water when flying SAS, I am just waiting for the final collapse of this once very good airline. It will not be missed. Air Berlin, here I come!

SAS SCANDINAVIAN customer review :  15 March 2010 : by P McCarthy   (UK)

LCY-ARN (operated by Cimber Sterling). City airport is a great start to the journey, and all formalities were completed in minutes. This flight on ATR 42 had just 19 passengers, which is probably why SAS are pulling it later this month. Very attentive, personalised service from the single flight attendant (little things like she put the catering items for sale on a tray and carried them around to each passenger to inspect), comfortable seats and on time. A great flight. ARN-LHR with SAS, B737-600 seemed new, seat pitch poor. Flight attendants were in great spirits and very welcoming. The purser came through handing out toys to any children. The only downside is the weird three-class system of Business, Eco Extra and Economy, all on the same seats. Buy on board food in Y is dear too, but the options are of high quality.

SAS SCANDINAVIAN customer review :  9 March 2010 : by N Lundman   (Sweden)

FRA-ARN with 737-600. Extremely short legroom and uncomfortable seat. Staff was stressed and unhelpful. Food only for purchase. Lot's of passengers got seat changes so the boarding was a chaos with separated families and unhappy business men in middle seats. The staff was uninterested to try and find solutions and asked people go back to the gate if they had a problem. On time departure and arrival.

SAS SCANDINAVIAN customer review :  1 March 2010 : by E Ramponi   (Italy)

FRA-ARN return in Economy, B737-600. The crew was friendly, but the new SAS seats are not confortable and legroom was like a low cost airline. Food on board only for purchase. I would say that their service they provide to the customer is the same of a low cost airline, but their fares are very high.

SAS SCANDINAVIAN customer review :  22 February 2010 : by David Gartside   (UK)

LHR-OSL-TOS return Economy B737. Any frustrations were offset by spectacular views of Northern Norway and a lively landing in a raging snowstorm into TOS - not sure if the runway had been fully cleared of snow, but it was a lot clearer than the taxiways/stands! Catering minimal - usual infuriating SAS process of telling you what those folk up front are going to get for their much more expensive fares, but why are coffee and tea free on Norwegian internals > 90 mins, but chargeable on a similar international sector? SAS cabin staff make very heavy weather of recording and charging for items - they'd never hold down a job in a busy London pub. LHR T3 check-in dreadful - even at 0600 on a Sunday morning - for undisclosed reasons, all passengers, whether internet checked-in or not - were herded into one mighty queue, so internet check-ins were only able to progress/queue jump when you got to the check- in machines. The only advantage of internet check-in appeared to be the ability to over-ride the rather bizarre seating allocation given by SAS - which bore no relation to our preferences stated to BMI/Star alliance card.

SAS SCANDINAVIAN customer review :  15 February 2010 : by Martin Andersson   (Sweden)

CPH-ORD Old style business seats require you to jump over your neighours legs if you are unfortunate enough to get a window seat. Also, the seats do not recline 180 degrees and it's quite hard to get sleep - unless you don't mind the constant feeling of sliding down to the floor. Crew efficient but lack charm. Anyone who praises SAS business service has either never flown business on another airline or works for SAS and is trying to encourage business. SAS allows status point upgrades to business at the gate so Business tends to always be full. An impressive airline in the 90's, they cannot continue to rest on these laurels while other airlines update their fleets and having more pleasant staff. Will avoid in future, until the staff go to charm school and the fleet is updated to include modern business amenities.

SAS SCANDINAVIAN customer review :  21 January 2010 : by D Poole   (Australia)

BHX-CPH-BKK. BHX-CPH is exactly the same seating as all other classes but there's a lunchbox thrown in and a couple of glasses of wine. Lunch box surprisingly good with salmon and Danish cheese that stinks the whole cabin out when you open the box - but very tasty. CPH-BKK you don't get the service that your extra dollars spent lead you to expect - but my FA was really friendly. Low point in the flight was when one of the pilots rushed into the cabin - he pushed the curtain between business and premium with such force that it knocked the glass of wine in my glass holder all over me and my seat. The FA looked for replacement seat cushions and pillows but as the flight was full, none were available. Spent the rest of the flight sitting on a few economy blankets in my wet jeans and trying to get comfortable with a couple of economy blankets. Food OK but not great. Drinks service minimal. Better than economy but not worth the incremental spend.

SAS SCANDINAVIAN customer review :  17 January 2010 : by Jimmy Peterson   (Sweden)

I have travelled with SAS quite a few times. The last time was Stockholm-Zurich and as everyone else, I really don't like the idea of having to pay for water. I don't need a meal for such a short flight, but at least something to drink. The big problem with SAS however is the lack of service. When travelling ARN-LHR-SIN-BNE the first leg was with SAS. There was fog in London and therefore the flight was delayed. That is out of their control, but the rest is not. Me and another passenger who was also going to Australia had to hurry to the service desk at the other side of the airport, and go through additional security controls. They were heaps of staff but nobody made the effort to come to the service center next to our gate. They told us we would probably miss our connecting flight, and there were no hotel rooms in London. So we should maybe stay in Stockholm over the night. We insisted there was a chance to catch the planes in London, so we gave it a go. Funny enough, they could have tried to get us on an earlier flight to London - but we wouldn't have made it because we had to run all across the airport to the service center. On the plane (despite being almost deaf because of the extreme roar of the engine) I asked the crew to see if the next flight was delayed, but the FA just told me not to worry, "all flights are late today". I didn't trust her and after landing (where the front door couldn't be fully opened, so they told us to use the back door - where I sat so I was extremely happy - then they decided to after all push us through the small opening in the front. Why couldn't they have given me a seat in front of the plane for the landing?) I ran like a maniac to try to find out what gate to go to for the connecting flight. With four minutes to scheduled departure I sat down in my Singapore Airlines seat, despite the boarding pass-machine was disconnected and tucked away. That is what I call service. Watch and learn, SAS.

SAS SCANDINAVIAN customer review :  13 January 2010 : by Rima Fauzi   (Belgium)

Brussels to Tokyo with stopover at Copenhagen. The food was ok, the flight attendants were not overly friendly but not rude either. On our way to Tokyo with a 2-4-3 config, I had the short end of the stick and had to sit in the middle. The cabin temperature was incredibly hot, and even as I complained about the temperature to the attendants, nothing was done. To make things worse, seats were cramped and too narrow. We had to spend 11 hours of the flight awake and exhausted with back pains because of the really uncomfortable seats. On the way back, we got the side seats which seated two people - slightly better than the middle seats.

SAS SCANDINAVIAN customer review :  9 January 2010 : by F Andersson   (Sweden)

FRA-CPH, transit in Frankfurt from JFK. Arrived in FRA at 0500 and the departure of this flight was at 0950 - no problem with that except that you get tired. On the flight I asked the flight attendant for a glass of water. All he could offer me was a 50 cl bottle of water and the price - 20 DKK (approx. €3). I can't believe SAS can offer their customers a glass of water on the European flights - especially since a lot of the passengers travelling on this route are just transfering in FRA! I got the feeling of flying with a budget airline but not having paid for one.