SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports

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SAS Scandinavian Airlines customer review :  27 July 2010 by James Brownjohn   (UK)

MAN-CPH-NRT return. I looked for a good deal on business class as I hate long haul economy. SAS had a good deal and the timing was good. Short haul as you'd expect - the A340 seats were comfortable (but not as easy to sleep in as a 'cosy' economy seat), food excellent and FAs just right. IFE not that great - fixed screen and limited choice of films. A pleasant ride and worth the extra cost.

SAS Scandinavian Airlines customer review :  25 July 2010 by A Lepik   (Estonia)

Booked TLL-CPH-NRT return, TLL-CPH would have been via their codeshare partner (partly owned by SAS). Had to cancel and was told I'd receive 40% of the original price back within a week. Received some of it as expected, e-mailed them about the delay and was ignored. After calling, they told me to call another number and then another one. Finally got someone when calling their toll number, the CS person told me since the codeshare provider doesn't return the fuel surcharge and the previous CS girl made a mistake, I was out of luck. After I was told to "try" their Polish customer relations form, I got a reply promptly and the rest of the funds returned as promised. This was 3 months after cancellation, numerous phone calls and money spent on their toll numbers to get it resolved. If you can at all, don't use their services in Estonia - incompetent representatives will just waste your time.

SAS Scandinavian Airlines customer review :  15 July 2010 by J Armitt   (Norway)

STV-LHR-STV. I have been flying from Norway to UK for the last 31 years, mostly with SAS as they have monopolised most routes. Over time, I have witnessed SAS service drop from being one of the best in Europe to possible be in the bottom 3 or 4 of national airlines. Scandanavians are used to paying high prices and seem to equate price to quality - the expression "you get what you pay for" is typical and SAS have used this to the effect that their customers will think that by paying more they are getting more when in fact the opposite is true.

SAS Scandinavian Airlines customer review :  7 July 2010 : by Henrik Gustafsson   (Sweden)

FRA-ARN-LED and return in Economy. Very personal and friendly service. Very experienced staff, not so robot like as on some other airlines. Food and drinks for sale at reasonable prices, very tasty.

SAS SCANDINAVIAN customer review :  29 June 2010 : by S Pearson   (UK)

LBA-OSL via BRU. BRU-OSL return sector was with SAS. Busy flight and seat changed at my request just as boarding started - no complaints from staff at boarding gate for doing this. Flight busy but comfortable. Cabin crew offered free tea or coffee - out of the ordinary for this carrier as they normally charge about £2 for this service. Smiling crew and friendly service. OSL-BRU was fine, no free tea or coffee this time. Reluctantly gave pax in front of me some free water - "we don't do this normally"! Multi-lingual crew professional. Would use again for the price paid.

SAS SCANDINAVIAN customer review :  30 May 2010 : by S O'Brian   (UK)

London - Oslo - London. The aircraft was clean, but seat pitch not good - seat pitch on Norwegian B737-800 was better. SAS didn't provide any drink or food free on the flight. I had to pay to get some water - rather strange. The crew was cold, and as soon as they finished selling drinks and food they disappeared behind the curtain in front of the galley for almost the rest of the flight. The service on board has really gone downhill since last time I flew SAS 5 years ago.

SAS SCANDINAVIAN customer review :  29 May 2010 : by JeanLouis Vergaert   (UK)

Brussels Zaventem to Copenhagen Economy return. Bombardier Regional Jet 200, with decent seats. Web check-in, no free meal in economy (something I do not care about). SAS was punctual, the plane was good, check-in machines in Copenhagen are very good and plenty, so that is all we want.

SAS SCANDINAVIAN customer review :  13 April 2010 : by R Morty   (Germany)

I have flown several times on SAS, and not enjoyed it at all. I find it unacceptable that everything you might wish to eat or drink on SAS costs. I was on a Lufthansa codeshare flight, and if Lufthansa can provide free drinks and meals, why not SAS? After all, it was an international flight. On my outbound I had a ticket and was seated in W class and received my 750 miles from Lufthansa. On my inbound, on the same route, I was on a Lufthansa codeshare, under a Lufthansa flight number, but was on an SAS machine. In spite of being issued a ticket by Lufthasa in W class, I received a K class seat and 125 miles. I will not even lament not being able to earn any Miles-and-More miles on Norwegian flights operated by SAS. In my opinion, SAS should be kicked out of the Star Alliance.

SAS SCANDINAVIAN customer review :  26 March 2010 : by Philip Schmidt   (Denmark)

CPH-LUX and CDG-CPH. The first leg was flown in new CRJ900, seats were quite comfortable with enough legroom. Food and drinks (even water!) was for purchase - rather odd experience considering that this is the national flag carrier of three nations. It really felt like an expensive low cost airline. The return leg was in an A319, seats comfortable.

SAS SCANDINAVIAN customer review :  19 March 2010 : by L Mellor   (Sweden)

Stockholm - O'Hare - Stockholm, 2 Adults, 3 Children, 1 Infant. Great functional service. Managed to reserve bulkhead bassinets for both legs. Children's food selection fantastic. Toys and attentive service (particularly on return leg which was not full). SAS waved us through security at the gate (intelligent profiling?). Excellent fare through consolidator. Would recommend using O'Hare as a hub for SAS as its northern location doesn't seem to add much journey time and it has much better connections than Newark.

SAS SCANDINAVIAN customer review :  17 March 2010 : by U Maasing   (Sweden)

SAS is on a steady course downhill. I am an SAS/Star Alliance gold card holder for 11 consecutive years. I travel to Berlin 4-5 times a year, always with SAS. One of the reasons for my choosing SAS has been that I have always been able to get out to Tegel when my business in the city is finished and thus be able to work in the lounge. Now, without SAS even informing its customers, the Lufthansa first class check-in is no longer available if you are flying SAS, which means that you cannot get a boarding card there and thus cannot enter the lounge. However, the first-class check-in carries the Star Gold logo. It´s just SAS customers that yare treated as second class passengers within Star Alliance. Terminal D, where the SAS check-in is located has less than 20 seats for waiting passengers. Web check-in? No, no. Not SAS in Berlin. Considering that I even have to pay for a glass of water when flying SAS, I am just waiting for the final collapse of this once very good airline. It will not be missed. Air Berlin, here I come!

SAS SCANDINAVIAN customer review :  15 March 2010 : by P McCarthy   (UK)

LCY-ARN (operated by Cimber Sterling). City airport is a great start to the journey, and all formalities were completed in minutes. This flight on ATR 42 had just 19 passengers, which is probably why SAS are pulling it later this month. Very attentive, personalised service from the single flight attendant (little things like she put the catering items for sale on a tray and carried them around to each passenger to inspect), comfortable seats and on time. A great flight. ARN-LHR with SAS, B737-600 seemed new, seat pitch poor. Flight attendants were in great spirits and very welcoming. The purser came through handing out toys to any children. The only downside is the weird three-class system of Business, Eco Extra and Economy, all on the same seats. Buy on board food in Y is dear too, but the options are of high quality.

SAS SCANDINAVIAN customer review :  9 March 2010 : by N Lundman   (Sweden)

FRA-ARN with 737-600. Extremely short legroom and uncomfortable seat. Staff was stressed and unhelpful. Food only for purchase. Lot's of passengers got seat changes so the boarding was a chaos with separated families and unhappy business men in middle seats. The staff was uninterested to try and find solutions and asked people go back to the gate if they had a problem. On time departure and arrival.