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SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports



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SAS Scandinavian Airlines Customer review :  22 January 2013 by J Kreckel    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew round trip on SAS from Newark, NJ to Copenhagen and then Copenhagen to Munich. All four flights were on time and the service was excellent. SAS has a nice customer-friendly approach. The meals were relatively good and offered variety. The entertainment options were numerous. Based on my experience over four flights, I would certainly fly SAS again.



SAS Scandinavian Airlines Customer review :  14 January 2013 by Martyn Davies    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our first flight with SAS Airline and it was excellent every step of the way from ground staff in UK (Manchester) who were very helpful and friendly, to all infight staff. An excellent flight and we hope to travel SAS again. We booked via the internet and the website was so easy to move around.



SAS Scandinavian Airlines Customer review :  14 January 2013 by P Sorli    (Norway)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-CPH-MAD-CPH-OSL recently. The trip down to Madrid was a breeze. The return started well with again swift boarding and push-back. However, then it all went wrong. We had to be towed back to gate, disembark and were told we would get food while they looked in the technical problem. They told us to come back in 2 hours. It constantly got delayed by 1-2 hours for a total of 10 hours. Instead of spending an extra day at a hotel or something, we just hung around the gate until an SK flight from Malaga-CPH flew down and picked us up. We landed at CPH at 1.30am. Got a hotel, could chose next day departure flight and was in bed within 20 minutes.



SAS Scandinavian Airlines Customer review :  9 January 2013 by Louis P Smith    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-CPH-BRU round-trip. Check-in was fast, with nobody in line. The seat was nice with plenty of leg room, however, hard to get out when the person in front of you had their seat reclined. Choice of 20 movies to choose from. Two services for ORD-CPH, one right after take off and one before landing. Drinks are not unlimited but are complimentary with meals. During CPH-BRU I had tea and coffee, complementary food and drinks were at a charge. Return was the same. A great flight for the price I paid. Recommend between Chicago and Europe.



SAS Scandinavian Airlines Customer review :  9 January 2013 by Paul Nahmias    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return from SYD-CPH via BKK. TG operated SYD-BKK return legs. Flight to CPH was average. Return flight was where it went sour. Delay out of CPH of over 3.5 hours. Last flight of the night in CPH, so little to no food in the lounge (5 hour wait there), and eateries closed. Departure after 2am meant I had 30 minutes to make my connection to SYD. No announcements about international connections during flight, only advice was to 'check the board at BKK'. Arrived at the gate just in time to board my connecting flight to SYD, only to be advised that I had been offloaded by SAS. SAS rebooked me on an EK flight leaving 90 minutes later. This ended disastrously after I ran through the airport trying to reach the flight on time only to be told I had to pay a fortune in excess luggage fees. When I asked the SAS rep about my connection arrangement she waved her hand in my face and proceeded to speak in Thai to airport staff. 2 hours later I was sent to a hotel with no instructions or information about my connecting flight. Delays are one thing, but poor customer service is another. SAS customer service as a whole at BKK, and on the CPH-BKK flight in terms of keeping passengers informed, was nothing short of shocking.



SAS Scandinavian Airlines Customer review :  8 January 2013 by Andreas Høle    (Norway)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SK942, Airbus A340-300, ORD-CPH, October 9th 2012. We arrived with American Airlines from LAX, and landed at O'Hare 30 mins before the SAS departure. We arrived at the gate 10 mins before departure, and boarded with no rush. We were pushed from the Gate 5 mins late, and was airborne 10 mins thereafter. The whole experience was excellent, except the seats in economy class - hard and uncomfortable, and need an upgrade.



SAS Scandinavian Airlines Customer review :  4 January 2013 by Helena Cowley    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GOT-CPH-IAD. Both flights on time, was accommodated to be able to sit next to my husband on the flight without problems. Rude personnel at baggage drop/check in and gate; however, flight attendants were very nice. Comfortable flight but next time I will probably choose a different airline due to the attitude from my initial encounters with representatives.



SAS Scandinavian Airlines Customer review :  3 January 2013 by M Scanlon    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I got a direct flight from EWR-CPH, so not having to switch planes probably upped this review a notch. FA's were quite efficient and polite, the food was good, and they were on time. The seats are horrible, and the offering of movies is a joke compared to other Star Alliance flights. But for the money a non-stop flight from the States to Copenhagen is great!



SAS Scandinavian Airlines Customer review :  12 December 2012 by Michael Barry    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-CPH-BKK. Flight from Paris delayed over an hour. Very speedy meal service, had barely started and coffee was offered and that was the only time coffee was offered, so went without as there was no room to have a coffee on the small tray as well. Next leg to BKK on an A340. My seat 3H did not work, took over an hour to get it down into position close to the lie flat bed (moving a few cm's at a time). Come morning I was overlooked by staff at first for breakfast as I was still lying down. Finally I snapped at a FA and finally got them to understand that the seat was broken. FA Barked at me to get out of seat, then she got down under it and did what ever she had to and finally got the seat up. No apologies. Although in previous reviews I would have been happy to recommend due to price, this is no longer the case - I expect a seat that works and friendly crew. I will not fly with SAS again unless they do something about their ageing fleet.



SAS Scandinavian Airlines Customer review :  7 December 2012 by E Birman    (Estonia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CPH-HEL, booked rather last minute so price was quite high for the one-way trip. Bag drop seriously understaffed at LHR, so quite a long line for what is a simple procedure (SAS makes passengers print out their own labels). Both flights on time, even rather early, though apron position on the far side of Helsinki airport at 1.15am in a snowstorm was perhaps not the most considerate choice. BOB on the LHR-CPH flight of acceptable quality, though very expensive. Nice service onboard, especially on the LHR-CPH flight. Helsinki flight load about 20% at most, so clearly the revenue generating formula isn't working so well.



SAS Scandinavian Airlines Customer review :  5 December 2012 by C OBryant    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SK 925 CPH-IAD. Airbus 340 completely full. FAs were visible and attentive. Entertainment worked well too. Leg room pretty good. Food not the best. All in all a good flight although we were running a little late due to traffic in NE corridor. Almost missed my connection to ORF. Good news I made the connection as did my bag.



SAS Scandinavian Airlines Customer review :  29 November 2012 by Michael Barry    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nov, 25th 2012. BKK-CPH-CDG. After a 4 hour transit in BKK coming from BNE, happy that SK972 was boarding on time and departure was close to schedule. Meal service was a bit slow to start for such a late departure time (00.25). The meal however was worth the wait, excellent food as always on SAS, FA's very attentive and pleasant. Managed to get a very good sleep. Seat comfort was good for a lie flat angled seat. An excellent breakfast before landing a little earlier than scheduled. Transit in CPH for 2 hours, lounge was comfortable. SK565 to Paris was on time, very light passenger load. Smooth flight FA's pleasant and quick with service. Arrived CDG on time and baggage collection was hassle free and very prompt. Due to price I would recommend SAS, even though their aircraft are getting a bit old and tired, but they are still comfortable and clean.



SAS Scandinavian Airlines Customer review :  29 November 2012 by Max Johnson    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a regular premium-cabin traveller, and loved the SAS flight. The cabin was well appointed, the flight crew friendly and attentive and the seat comfortable. The catering and IFE were great. The only issue was the seat length; for those of us who are 6' or over, the seat is too short. In the sleeping position this can be remedied by dropping the leg support, and while one ends up in a slightly experimental position, I slept well for several hours. All in all, a first experience that I will happily repeat.



SAS Scandinavian Airlines Customer review :  13 November 2012 by Magnus Gustafsson    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was travelling with SK1605, Boeing 737-600, ARN-ZRH, November 7 in Economy Extra, Seat 3F. SAS managed an early departure and due to strong head winds and we arrived according to schedule. Cabin staff friendly and food was ok, despite salmon which is much too common on SAS flights. The cabin in this class has decent comfort but far from best. The cabin service however makes you forget this fact.



SAS Scandinavian Airlines Customer review :  7 November 2012 by K Rosen    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ARN-CDG, Aged MD. Delayed because of late connecting flight from Oslo. Delayed again because of overbooking. Very nice friendly staff, disgusting sandwiches, good information from the Captain. I will always fly SAS because of their excellent youth prices. A big plus is the check-in you can do yourself at the machines at the airport. Takes 2 minutes to print out your boarding card and then just go and drop your luggage.



SAS Scandinavian Airlines Customer review :  30 October 2012 by E Birman    (Estonia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-LHR on an ageing B737-600. Found the transfer desk staff to be rude. Otherwise the flight was fine, arrived late due to fog in London Heathrow but pilot kept all informed and onboard staff were rather okay as well.



SAS Scandinavian Airlines Customer review :  30 October 2012 by D Maher    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-CPH, very old MD used on this route but comfortable seat with good leg room. Arrived into CPH a couple of minutes early despite strong crosswinds. 40 minute connection to Estonian Air flight to Tallinn no problem, connecting gate information provided on a screen on disembarking in CPH which is a great help. Luggage arrived in Tallinn even with the tight connection.



SAS Scandinavian Airlines Customer review :  30 October 2012 by E Xue    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Hamburg to Copenhagen earlier this year. The 40 minute light was delayed by 30 minutes. Seats were a little small but cabin crew were very friendly. A short but relatively pleasant flight.






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