SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports   a World 3-Star Airline       Add your SAS Scandinavian Review   SAS Scandinavian detailed 3-Star ranking   Airline Reviews : A-Z Index

PAGE 1 2 3 4 5 6 7 8 9

SAS Scandinavian Airlines customer review :  20 September 2011 by P Fjallstrom (Sweden)

Stockholm-Nice return in Economy. Punctual both ways, uneventful flights but SAS needs to pay attention to the details - no inflight magazine or menu present on the outbound trip. Oddly, breakfast is served for free on domestic flights before 09.00 but within Europe you have to pay 70 SEK for a very tiny breakfast bag. On return broken tray in old MD-81, fortunately mid-seat was unoccupied and could be used.

SAS Scandinavian Airlines customer review :  20 September 2011 by R Wiegmann (Germany)

FRA-CPH-EWR-OSL-FRA in September 2011. MD80 from FRA to CPH, old plane looked tired. Seats had definitely been in use for a long time. Crew friendly and food for the 60 mins journey was lovely. Quick boarding and take off and the old MD80 are calm and quiet. CPH to EWR on a A330-300 that crosses the Atlantic for SAS for the past 10 years. Dirty cabin and used angled seats. Crew was efficient with average food. Same plane on the return from EWR to OSL, similar inflight service experience. OSL to FRA on a new 737-600, very friendly and again good catering.

SAS Scandinavian Airlines customer review :  16 September 2011 by S Conroy-Hargrave (Norway)

TRD-CPH-LHR-OSL-TRD. I fly this route about 40 times a year, commuting from Trondheim to London, I have a Eurobonus Gold Card and am frequently re-seated to the back of the aircraft as they change the seating configurations after you have checked-in online. They treat their Frequent Flyers like rubbish, staff are unhelpful and never offer to assist. I have always found it strange that they give you a free coffee on the domestic flight, but on the longer international flights they charge you, surely it should be the other way round. Of the 4 flights taken, 3 were late arriving. Have now decided to change from SAS to Norwegian until they improve their attitude and respect their frequent flyers.

SAS Scandinavian Airlines customer review :  16 September 2011 by O Eklund (Norway)

OSL-CPH-FCO (Rome). Both flights on time. First flight OSL-CPH on older MD81. Comfortable aircraft still. Pleasant cabin and comfortable seats. Younger perky crew, smiles all around. Beverages for sale on this 55 mins flight which was sufficient. CPH-FCO on A321. Disappointed that SAS has changed the comfy and classy seats on their A321for a new slim (thin), plastic version, which is just like riding on a bus. A321 used to be a favorite, but the new and cheaper, I would imagine, seats are not particularly comfortable. Cabin divider between Business (same cheap seats, though empty middle seat) had no curtain, just the plastic frame, and made the whole Business Class concept more amusing than classy. Crew older and thus efficient but seemed not to have a single ounce of charm to offer their passengers. Arrived ahead of schedule but bag took forever to reach the carousel. This, however, seems to be valid for all airlines using T3 at FCO - unusually long wait at baggage claim.

SAS Scandinavian Airlines customer review :  14 September 2011 by M Cowell (UK)

LHR-GOT-ARN-CPH-LHR. A long day but made easy by the efficient and courteous service of SAS, both on the ground and in the air. First 3 flights on the MD-81/87, last on A319. MD Aircraft reasonably smart given its age. Flight crew kept passengers up to date with progress and made up for a couple of schedule delays due to poor weather. Did not buy from onboard service, but given the excellent flight prices and short flight legs had no gripe about not receiving complimentary drinks.

SAS Scandinavian Airlines customer review :  6 September 2011 by Bryan Koks (Netherlands)

AMS-CPH. Short good flight, delayed because of heavy traffic at the gates in AMS. Food for purchase but on an 1hr flight I don't need any. Old plane but nice cabin attendants and information from the pilot.

SAS Scandinavian Airlines customer review :  4 September 2011 by Michael Barry (Australia)

BKK-CPH, A340. Seat 3B. Boarded on time. Dinner meal service was unorganised for a late departure of 12.25 am. There was an option to select a light quick meal, did order this as was tired and wanted to go to sleep. Light meal never came had to wait for the full meal service. FA's exuded no warmth, although not rude certainly not as welcoming as other airlines. Slept quite well, angled seat/bed ok, just got to get into the right position. Seats offer little to no privacy, low back on capsules, no privacy screen between seats. Breakfast service was good and excellent selection of food.

SAS Scandinavian Airlines customer review :  31 August 2011 by F Schottner (Norway)

OSL-EWR return on A330. Plane and cabin is worn, but clean. Staff friendly and attentive. Food was excellent. Seats are only 170 degree recliners, but possible to rest and have a little sleep. IFE was working fine, but limited choice of movies. All together nice experience, value for money.

SAS Scandinavian Airlines customer review :  26 August 2011 by Andrew Laughlin (Australia)

BKK-CPH in Business Class seats 1A and 1B. Cheerful, older cabin crew who were friendly and polite. Plane loaded early and pushed back a few minutes before schedule. Excellent meal service with range of options. Have read complaints about the angled flat beds - they are no better nor worse than any other angled seat/bed, the trick is not to put them at full stretch. Buffet available throughout flight, and 2 crew always available to help. Great breakfast selection prior to landing, generous servings. The only criticism I have is the interior of the cabin was a bit worn, and not the most extensive IFE selection.

SAS Scandinavian Airlines customer review :  18 August 2011 by B Klug (Germany)

ARN-NRT-ARN on their Business Product. Very nice lounges at both airports. Cabin clean and seats comfortable. Food choice, quality and presentation excellent. Cabin Crew friendly and attentive. Definitely recommend them.

SAS Scandinavian Airlines customer review :  17 August 2011 by N Werner (Switzerland)

ZRH-CPH-BKK return in Business for the long haul and Economy Extra for the short haul. Online check-in worked well and I printed my boarding passes to BKK. Baggage drop was quick as was boarding. As we pushed back we had to go back to the gate. After almost 2 hrs the flight was cancelled, we were rebooked the next day on Thai Airways. The return trip started on time in BKK, the lounge is the Royal Orchid lounge which is average. Boarding was efficient and service quick and friendly, the seat is angled flat. Food is good and the lavatories are nice, staff were friendly and efficient. All in all from 4 possible flights on SAS I could only make one.

SAS Scandinavian Airlines customer review :  16 August 2011 by S Butler (UK)

Clean, modern aircraft with good crew. What lets SAS down is their policy to charge for food and drink. On an early flight it is reasonable to expect a national full service carrier to provide a free tea/coffee. Value for money should be considered and therefore SAS does not offer value for money.

SAS Scandinavian Airlines customer review :  15 August 2011 by Anders Pedersen (Denmark)

CPH-Palanga-CPH. Flights operated by Cimber Air, small Canadair Regional Jet 200 aircraft's. Flights punctual. Seating request accommodated, and check-in smooth. Staff friendly, explaining about our destination. In Palanga Airport only 25 mins is requested to check-in. Nothing is served in Economy class without paying hefty prices. However, I was upgraded to Economy+ on the return and got plenty of service, food, drinks.

SAS Scandinavian Airlines customer review :  10 August 2011 by Henrik Tegehed (Sweden)

Business Class EWR-ARN on A330-300. Originally seated in row 4 but switched to row 1 which was no problem. They carried my hand luggage and helped me to my new seat. Very nice food, champagne and drinks and a fantastic buffet area at the back of Business Class cabin. Crew very attentive and friendly.

SAS Scandinavian Airlines customer review :  10 August 2011 by S Vetter (Switzerland)

CPH-IAD-CPH on A340s. Booked the flights due to its competitive price. You get good value, although not perfect product. Decent, not the most modern seat, fresh food, nice bar. Unfortunately no movies on the first leg. Just VDO games and 2 music channels. On the second leg all working, but in comparison to other airlines a small choice of movies. Was never addressed by name.

SAS Scandinavian Airlines customer review :  2 August 2011 by V Brand (Hong Kong)

ZRH-CPH, KEF-OSL, OSL-TOS with SAS. No complaints as it got me to my destinations on time and luggage was delivered promptly on all legs. Crew were warm and welcoming, apart from one stone cold lady. Like the fact that baggage is included and I managed to get good deals for my flights. Will use again if price is right. No food or drinks, apart from tea and coffee on Norwegian domestic flights but can live with that on such short hops.

SAS Scandinavian Airlines customer review :  2 August 2011 by O Eklund (Norway)

Rome-Oslo 737-700. Seated in Economy extra row 2, no biz class offered on this route. Cabin comfort on SAS operated from Oslo depends on whether they send a genuine SAS aircraft or one of the old repainted Braathens planes. This was an SAS aircraft, the seats were comfortable with sufficient legroom. On time departure, smooth flight. Food in economy extra consists of a small plastic box with cold cuts and a tiny pasta salad. Rolls served separately. Coffee, tea and drinks provided. Sufficient but very forgettable. No entertainment system on these flights, so bring book or iPad. Norwegian newspapers were offered on boarding. 23 kgs checked baggage allowance and on line check in is a good reason to chose SAS over competitors on this sector if price is right. Cabin crew dull (few smiles there) but efficient. Ground staff at FCO surprisingly friendly and efficient.

SAS Scandinavian Airlines customer review :  30 July 2011 by F Schottner (Norway)

SVG-CPH and back. Outbound full flight, managed to get free upgrade to Economy Extra. Crew were friendly and attentive. Departed 25 minutes late due to long queue at security. On-time arrival. Return leg was OK, nothing special.

SAS Scandinavian Airlines customer review :  29 July 2011 by Paul Van Alsten (France)

MXP-CPH Economy. Disappointing flight: worn-out seats, cabin too warm, unsmiling stewardesses. Informative cockpit crew, announcements from cabin crew kept to a bare minimum. Food and drinks for purchase only - not even water for free. At least flight was on-time.

SAS Scandinavian Airlines customer review :  29 July 2011 by K Kuna (UK)

Svalbard to Oslo via Tomso. Although it was a domestic flight we had to recheck-in all our luggage and could not find any place to stack our hand luggage in the plane because the crew locked one of the storage compartments for their own use. We had hardly any leg room as our hand luggage was by our feet. We felt the air hostesses were most stern faced and unhelpful.

SAS Scandinavian Airlines customer review :  27 July 2011 by David A Webb (UK)

Business Class from CPH-ATH. Seats were rock hard. A321 plane inside looked tatty and worn, food was dire, a crepe filled with bolognese for breakfast. Cabin crew were surly and unfriendly, after the service they were never to be seen again.

SAS Scandinavian Airlines customer review :  27 July 2011 by Johan Olsson (UK)

I have been flying SAS at least twice per week within Europe for the past 3 months. The flights are always on-time. Clean aircraft, relatively friendly crew, great check-in options. It is a shame they do not serve complimentary snack/drink in Economy to compete with Lufthansa and BA, as the price is comparable.