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SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports



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SAS Scandinavian Airlines Customer review :  24 June 2013 by A Elliott    (Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-ARN return both ways on Boeing 737-600. Check in was nothing special, ground staff were pleasant. I find the check in system in ARN slightly confusing but ground staff were lovely and helped out. On board however, it was an entirely different story. Stony faced, cold, unwelcoming cabin crew all but one of which didn't at all smile. Seats were hard and uncomfortable. I had less legroom than on a Ryanair flight which for a full service airline and more importantly a full service price. Also, there was no food offered, only cups of water. Everything else was a buy on board service which for a full service airline is just disgraceful. Positives however were a clean plane and on time departure and arrival.



SAS Scandinavian Airlines Customer review :  24 June 2013 by G Borgo    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Going to Copenhagen (Economy) seats were tight but that's what I paid for. Service and food okay. Certainly not rude, but not very many smiles. Movies okay. Air comes out and blows toward centre of plane, so window seats not the best choice. Coming back to USA pleasantly upgraded to Economy extra. Better meal, wider seats. Crew were very pleasant on this leg of flight. All flights were timely, if not early. No problem at all with baggage. Was afraid to fly on this airline due to reviews, but I would definitely use again. Most complaints come from European travelers.



SAS Scandinavian Airlines Customer review :  22 June 2013 by Jeff Michel    (Switzerland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ARN, ARN-HEL and HEL-GVA. Very poor check-in staff who managed to redirect luggage to wrong airport, but sometimes these things do happen. Cabin staff surly and astounded to find out that absolutely no food is offered, even on a 3hr flight. Only tea or coffee offered, everything else you have to pay for. Really not acceptable for a 'full-service' airline. No entertainment on board. Will stick to SWISS where possible!



SAS Scandinavian Airlines Customer review :  22 June 2013 by Niels Solberg    (Norway)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Second Journey to Tokyo from Copenhagen with SK0983. Unfortunately there was a 2 hour delay, but there was good flight information and journey took only 10 hours from Copenhagen to Tokyo. Good Entertainment selection and Food was a great improvement from last journey 3 months ago. Staff always professional and helpful. I have travelled With SAS the last 30 years, I must say, all in all, that I have always experienced good service and flights With SAS.



SAS Scandinavian Airlines Customer review :  20 June 2013 by Magnus Gustafsson    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Once again travelled with SAS since their new business concept were adapted. I had a ticket saying Business Class (C) and by SAS new definition this means SAS Plus. The flight was SK580 from CDG to ARN with a Boeing 737-700W and although a long term Eurobonus Gold member I was given seat 2B (middle seat) with no possibility to change seat. Since SAS introduced SAS Plus there is no longer a free middle seat. The very good food previously served is also gone. Now the only option is to choose something from the so called "Sky Cafe", i.e. cold food with low quality like a sandwich or a salad. During my six flights since the new service concept were introduced there have been no variation in the menu. To me this is a disaster. The once proud Scandinavian carrier seems to have lost the battle. A worse service in C-class can probably not be found in Europe. Sorry SAS, I will shift to another Alliance that still cares about their frequent flyers.



SAS Scandinavian Airlines Customer review :  17 June 2013 by Magnus Gustafsson    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled SK1606, Boeing 737-600, ZRH-ARN on June 13, 2013. This was my second experience with SAS newly adopted SAS Go and SAS Plus. I travelled in SAS Plus at seat 1F. Cabin staff at SAS are generally very friendly and service minded. The new SAS Plus (C-class) is however a greatly degraded service compared to the previous Business Class. To my opinion even the former Economy Extra was much better. In SAS Plus you are served (free of charge) a limited choice of cold sandwich or a cold salad i paper boxes with plastic cutlery. Exactly the same choice is offered in SAS Go but then you have to pay for it. There is no longer a free middle seat in SAS Plus. Together with the old and worn down interior of the Boeing 737-600 this was a huge disappointment. I have travelled with SAS for many years but now I think I will reconsider.



SAS Scandinavian Airlines Customer review :  11 June 2013 by N Miller    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-CPH and CPH-EWR in Business Class - excellent onboard service and the food especially from AMS very tasty. Started out badly with an apparently brand new ticket counter agent who incorrectly checked me in to ARN, not EWR. The lounge at AMS (3rd party) is poor - I hadn't had breakfast thinking I would be able to grab at least some bread/crackers and cheese at the lounge, but that was not to be. The lounge does have ample seating, but that's about it - no computer terminals. The lounge at CPH was better, but not up to the standard of a major carrier's hub (at least not on the first level, where Business class passengers are directed) - the only wine (2 choices - red or white) came from beer taps, and the food selection was bare bones for an early evening transcontinental departure. Once on board things looked up - with 1 recurring annoying exception - both my seat mate and I, both women, never got an offer to hang up our jackets, and finally wound up hanging them up ourselves - this happens to me a lot, and always burns me. Aside from that, the service was very good and the food OK - after the meal service, when the flight attendants change into chef's outfits, they put out a snack bar of fruit, cookies, etc. and I always like this possibility.



SAS Scandinavian Airlines Customer review :  6 June 2013 by W Yeo    (Denmark)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew premium economy CPH-Narita on full priced economy ticket. Shocked to find that snacks and drinks after meal service were payable. This resulted in my fellow passengers from Norway going on a drinking binge on the flight to Tokyo, and talking loudly while the rest of us were trying to sleep. The air stewardesses didn't do anything until I made a complaint. I could have flown British Airways or Singapore Airlines for a lot less and get much better service! I don't mind the transit and longer flight time in exchange for better service on a long haul flight. This will be my last long haul flight with SAS if I can help it.



SAS Scandinavian Airlines Customer review :  5 June 2013 by Ron Kuhlmann    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SFO-CPH-OSL-CPH. Found the flights to be pleasant and the service was warm and efficient as well. The food on the transatlantic was good but unremarkable, however, the snack boxes distributed between CPH and OSL were extremely tasty and had a variety of foods. I was very surprised by the presentation and quality on such a short flight and found the whole catering plan to be excellent.



SAS Scandinavian Airlines Customer review :  5 June 2013 by M Hansen    (Norway)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Another horrible trip with SAS from Bergen to Copenhagen, flight was cancelled, got the message the day before, had booked tickets in late afternoon/ evening to get a full day of work. The new flight was in early morning. The plane back arrived late, about 1 hour, and as always with SAS the luggage was missing. Have to fly SAS to Greece, the last 4 years, on every flight they loose the luggage, 3 times a year out of 3 possible times. No entertainment, no free drinks or food. You can not buy real food either. Horrible old planes like the MD-80.



SAS Scandinavian Airlines Customer review :  5 June 2013 by O Ekland    (Norway)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-OSL, Econ Extra/Premium Econ (late booking, thus very expensive tickets). Efficient check-in and on time departure from Rome. No perks at FCO for Y-class. Almost full flight, cramped seating (3F) on old 737. Norwegian newspapers offered. Food - a cold meal in a cardboard box - nearly inedible. Warm bread rolls ok. Declined offer of liqueur with second round of coffee, but nice touch. Friendly but slightly untidy cabin crew. Forward lavatory smelt.



SAS Scandinavian Airlines Customer review :  4 June 2013 by D Maher    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin to Svolvaer (via Oslo and Bodo) and Tromso to Dublin (via Oslo) - faultless service, seamless transfers, friendly and helpful staff and all at a very reasonable price.



SAS Scandinavian Airlines Customer review :  3 June 2013 by B Filippo    (Italy)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan-Copenhagen. I am a frequent flyer on this route and honestly I have seen some improvements lately in SAS. Milan Malpensa-CPH, Friday evening flight, around 75% load factor, A320, with the new Recaro slim seats SAS will be installing on the new aircraft's on order - great ones - more room for your legs. The best cabin crew I have had on a SAS flight: professional, smiling (the biggest improvement, maybe), delicate. Same applies on the way back, Copenhagen-Milan Linate, Sunday late evening flight. Flew on a new A319, 100% load factor. Unfortunately no Recaro seats here yet, but very good cabin crew, 2 young ladies, an older one and a steward. Inflight entertainment not existent. One black note: water, coffee, tea are still free of charge on all SAS European flights in Economy, but its quite sad to see that you are asked to pay an extra for sparkling water.



SAS Scandinavian Airlines Customer review :  29 May 2013 by Rolf Adamson    (Denmark)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Copenhagen to Oslo, Monday 27th May. Original flight cancelled, (the 16.10) and I was rebooked to the next flight 1 hour later, (17.10). No reason given, nor any apology/we are sorry to inform you that your flight is cancelled. Flight that I was rebooked to was delayed due to the pilot allowing a single passenger to be more than 20 minutes late at take off. Cabin Staff were indifferent to passengers having electronic devices on during take-off/landing - overall cabin staff seemed more interested in getting the flight over with rather than servicing customers. Several customers could not make connecting flights at Oslo, this information given by cabin staff during in- flight, however again no apology was given, no information as to why the delay was caused.



SAS Scandinavian Airlines Customer review :  20 May 2013 by J Hansen    (Denmark)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-CPH on A319, super cramped seating and I'm not even tall. Seats are aircraft shows age and are filthy in my opinion. Crew ranging from cheerful to arrogant. Good thing is the complimentary coffee/tea. As a national carrier it's not impressive, but they get you from A to B.



SAS Scandinavian Airlines Customer review :  20 May 2013 by H Spencer    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-CPH-IAD A340. I'd eaten dinner before the evening flight, which was good because the meal was inedible. The morning meal and return lunch were average. I get that I'm not going to get much room in an economy seat, but the cushions were so hard that I couldn't get comfortable enough to get any sleep. Seatback entertainment system was old, and pretty bare bones with scratched up screens. Cameras in the nose are cool though. FAs were average, no kudos, but no complaints.



SAS Scandinavian Airlines Customer review :  14 May 2013 by E Birman    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ARN-HEL-ARN-LHR. First leg was on Braathens Aviation (ex-Golden Air) ATR. SAS confusingly had two flights leaving almost exactly at the same time, and, as expected the ATR departed and arrived later than the Blue1-operated flight, which was scheduled just 20 minutes after. No BOB of any kind, but free drinks and cheerful FAs made the experience better than the SAS-average. HEL-ARN was operated by Blue1 on the B717. Early departure and arrival surprising; surprising, also, the generally good service. One FA on ARN-LHR was clearly having a bad day and wanted to take it out on the passengers while the purser maintained good service. On-time as well. Can't beat SAS prices.



SAS Scandinavian Airlines Customer review :  5 May 2013 by D Sauchelli    (Denmark)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly SAS probably once a month or more. On the positive side, the seats are comfortable and the legroom is more than ample. Food is OK for an airline; not as good as KLM or Air Canada, but better than a US airline. Beer and wine is complimentary, and they have an after-dinner liqeur if you wish. It's Star Alliance, so you know at least you will be able to use the points - and SAS Is very good about awarding their points in a timely manner. It's true that the planes are past their prime. (They still use MD's on some Euro-routes!) On the negative side, if you have ever experienced the culture or people in Scanadanavian countries, it is written all over this Scanadanavian airline. Their flight attendants have a very low quality of service delivery. It's not that they are rude, but the culture is not service-oriented. In general, it's a typical legacy carrier - not exceptional like a Lufthansa or Singapore.



SAS Scandinavian Airlines Customer review :  26 April 2013 by L Freitas    (Ireland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from DUB-CPH at the beginning of the year, I take this route quite often, about 30% of the time with SAS. Staff service is ok, and quite often the have competitive prices, specially if you can avail of the Youth offers. My luggage was well above the allowance and just a few grams under the maximum limit of what I could board into the plane. The fee was cheap, about 20 euro, no ripping off. While the planes are not exactly brand new, it shouldn't be a problem. Food available for purchase is decent and reasonably priced.



SAS Scandinavian Airlines Customer review :  19 April 2013 by Mustapha Berkani    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-NRT-CPH, A340. Being one of the top 5 European airline 10-15 years ago, my recent trip to Tokyo and back was the opposite. Dirty aircraft, hard seats and a very old entertainment system that takes you back. The food from CPH was a very small portion of meatballs and mashed potatoes but was much better on the return flight. Cabin staff did their best trying to satisfy the passengers by offering a double order of drinks with the meal just to avoid any misunderstanding when the meal service ends and you even no longer get a can of soda or water for free. Will definitely look for other options next time I fly intercontinental even if it means higher fare or a transfer.






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