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SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports



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SAS Scandinavian Airlines Customer review :  30 September 2013 by R Gilchrist    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SK4758, 11 Sep, FRA-OSL. 737 was looking very tired and there was no demarcation between business and economy. The middle seats in business were not identified and in fact I was assigned a middle seat. Legroom was poor. Business class passengers were offered the standard for-purchase fare but did not have to pay. No linen, no glassware - nothing. Crew was given nothing to work with for Business Class customers. Would avoid SAS domestic/European business class. LH and OS are far superior.



SAS Scandinavian Airlines Customer review :  30 September 2013 by Evgenia Bragina    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago (US) to Moscow through Stockholm and back from Moscow to Chicago. On the way back, I had to change planes in Oslo and then in Copenhagen. When I got to Oslo from Moscow, they said I must have a Schengen visa (I am a Russian citizen). I tried to explain that I was just changing planes in Europe and going to America. However, policemen in Oslo explained that if I travel from one Schengen country (Norway in this case) to another one (Denmark), I have to have a Schengen visa, even if I am not leaving the airport. Luckily, a visa was issued, and they even held the plane for me. I made it to the US. In Chicago, my luggage was still in Oslo. What I don't understand, why SAS didn't tell me anything about the Schengen visa when I bought a ticket on their website. I don't think I will fly with them again.



SAS Scandinavian Airlines Customer review :  26 September 2013 by Magnus Gustafsson    (Sweden)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return trip Stockholm-Copenhagen, Sep 25, 2013 (SAS Plus) for a short business meeting in Copenhagen. Everything was very smooth and efficient and the staff were very friendly, as always. The airplanes on this trip were Airbus A320 and A321. The A320, though not new, had a fresh interior but was equipped with the dreadful budget Recaro seats that feels sitting on your local bus. The SAS A320s are not equipped with any overhead monitors. On the way back to Stockholm I travelled with the A321, quite similar, but equipped with overhead monitors. The A321 is also equipped with Recaro seats but with slightly better padding but obviously worn, since they have been around for some years by now. Generally the trip was good, mostly thanks to the very professional and friendly staff. The level of service offered in SAS Plus (Business Class) is however not what would be expected from this generally well-renowned airline. To me it seems that SAS has decided to become a low-cost airline for the intra-European traffic, unfortunately with service levels below the average.



SAS Scandinavian Airlines Customer review :  26 September 2013 by Magnus Gustafsson    (Sweden)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled with SAS ARN-FRA, SK635, B736, September 17, 2013 in SAS Plus (former Business). As always everything worked smooth and efficient but nothing extraordinary. The impression when travelling with SAS is for me that the staff are at the level of the highest ranked airlines in the World but their only tool is is their outstading charm. The intra-European concept by SAS with SAS Plus and SAS Go is equivalent to what we Europeans normally expect on our charter holidays. SAS, please reintroduce the well renowned Business Class within Europe.



SAS Scandinavian Airlines Customer review :  23 September 2013 by Gary O'Toole    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

R/T September 2013 between SFO and CPH. Thought the service was our worse airline experience ever. In coach, in both directions, about an hour into the flight they served us a meal (just okay) and included a drink of choice and around 2 hours prior to arrival we got thrown (literally) to us some sort of "wrap" which was basically not edible. And that's about all we ever saw of the attendants. If we wanted something we were told to visit them in the back of the plane and bring money as nothing was free of charge. On the flight from SFO to CPH my wife's inflight TV didn't work. They didn't offer her anything in lieu of this, just shrugged their shoulders. And the sets that did work were really poor quality. I flew SAS quite a few times 20 or so years ago and I bragged to the wife on how good they were going to be. Was I wrong!



SAS Scandinavian Airlines Customer review :  23 September 2013 by E Birman    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-CPH-HEL. The first sector was the late-night departure on one of SAS' ageing A340-300s. Seats rather uncomfortable but rather spacious. On-time departure and arrival. Staff service was rather unmemorable but I liked the touch of including a bottle of water in each seat pocket on departure. Dinner was fine, breakfast was an inedible sandwich. But as there's no competition on this specific route, SAS is the only way to go. CPH-HEL flight was uneventful, very pleasant flight attendants, clean cabin, but buy-on-board food is expensive and not fresh. SAS didn't live up to expectations.



SAS Scandinavian Airlines Customer review :  19 September 2013 by Mattheus Eneke    (Sweden)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Copenhagen to Arlanda. Check in was ok with no technical issues like last time. Aircraft was an old MD 80 which looked like it had seen better days with some odd rust stains inside. The seats were a bit uncomfortable and there wasn't much room to move your legs. Cabin crews were friendly but looked tired and it felt like they were not 100% engaged with the passengers, but I suspect that this was their last flight of the day. The flight took about an hour which were very pleasant and was very satisfied that we arrived 8 minutes early. Overall a nice short flight.



SAS Scandinavian Airlines Customer review :  11 September 2013 by D Duesund    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round trip from Los Angeles to Oslo, was on SK's flight from Newark to Oslo and from CPH back to Newark. Flight crew was not engaged or pleasant in anyway but they did their job as required. Food was not good, my children refused to try (it looked like meatloaf). On the EWR-OSL leg experienced a very hot trip, probably in the mid 90's F. The couple across the aisle complained to crew at least 5 times, to no effect. On the CPH-EWR flight only the lleft side of headphones worked and on the seatback touchscreen after about a half an hour half the screen stopped working. It started working after it was off for about 15 minutes, but then half a hour later half the screen shut off again. Gave up after going through routine 2x's.



SAS Scandinavian Airlines Customer review :  11 September 2013 by J Jansson    (Japan)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used SAS several times for flights from Asia to Europe and opposite. For the price, quality is fair although competitors can provide better quality for marginal increase of price. Airplanes are not newish and feel used and filthy at times. Food is just OK - nothing really amazing but not bad as well. Just what you may expect from low- priced economy class. Attendants are quite friendly, no problem there. In flight entertainment is very much outdated, suffering mishaps and often just not working well. Otherwise choice of movies and stuff to listen to is just enough. Customer support are not welcoming, often plain rude, failing to explain key points and charging money for stuff you won't expect such as fixing a minor error in reservation. Due to the last problem I believe SAS are losing customers and I won't recommend it to my friends and family. Using competitors instead. Sorry SAS, you can perform better.



SAS Scandinavian Airlines Customer review :  9 September 2013 by Lassi Laukkanen    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-ARL. Plane was old and dirty Boeing. Complimentary coffee and tea is maybe enough on 50 minutes flight. I bought a goat cheese sandwich which was tasty and price okay. Still free newspapers. Friendly cabin crew.



SAS Scandinavian Airlines Customer review :  9 September 2013 by Wouter Klaassen    (Netherlands)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-AMS. For a flight of more than 4 hours the seats and service were terrible. Might just as well fly EasyJet or similar. No food, hard seats, no entertainment, not too friendly service. Same deal but much cheaper. For the price I paid for this flight I was a bit insulted.



SAS Scandinavian Airlines Customer review :  5 September 2013 by L Paschalaki    (Greece)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-ARL, 5/8. Arrived at the airport 2 hours before the flight and the check in hadn't opened! It was so badly organised, no automatic check in machines, no staff to help in the queue and people jumping from one line to another! Took 40 minutes to check in. The service was the bare minimum but the cabin crew were friendly.



SAS Scandinavian Airlines Customer review :  2 September 2013 by Juraj Kovac    (Czech Republic)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-ARN-TKU, TKU-CPH-OSL-PRG in SAS Go within a single weekend. There's nothing to complain about in terms of seat comfort - be it a small 737-600, or an A320, the comfort level is pretty much the same, and quite decent at that. The cheapest fare gets you tea or coffee, while the snacks for purchase are rather pricey and all in all not that attractive. The ARN-TKU was on a Braathens-operated Saab 200 turboprop. The ride is definitely bumpier, but even here, the legroom is above standard. The most cramped aircraft by far is the CRJ900, though that's mainly due to the narrow cabin, while the seat pitch remains comfortable. My only major issue was the somewhat misleading information by the crew, suggesting that people claim their baggage in Stockholm for customs, even though it is checked directly to the destination. This made up for 40 minutes of wasted time at ARN. As a whole, however, I wouldn't hesitate to fly with SAS again.



SAS Scandinavian Airlines Customer review :  30 August 2013 by J Chrisphonte    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from Brussels to Copenhagen with 21 hours until flight from Copenhagen to New York. It was supposed to be a fun afternoon and evening in Copenhagen before heading home to NYC. Instead, the Brussels - Copenhagen flight was delayed and made the entire stopover null. We were only offered an insulting 10 euro meal voucher in an airport where the average lunch costs 20 euros. The staff were not sympathetic or understanding. I will never fly SAS again.



SAS Scandinavian Airlines Customer review :  16 August 2013 by Michael Levy    (Israel)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Tel Aviv to Copenhagen. The flight was ok, 4.5 hours with no TV screen\music at all. No separation from business class to SAS go, the only difference is that you don't have to pay for the food. Crew very nice and helpful. The captain spoke in 4 languages every time which was very confusing and long. Wouldn't fly with SAS again.



SAS Scandinavian Airlines Customer review :  13 August 2013 by John Treacy    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went from Newcastle to Copenhagen with my wife and 5 year old son return on flights managed by Cimber on a CRJ 900 with a 2x2 configuration. Uneventful short hops (1.5 hours) with just enough time for a snack and drink which you have to pay for at Scandinavian prices (quite costly). Flights on time and no issues in regard to boarding or exiting the plane. Would recommend them and would use again, especially as they are to put on a route from my local airport which will save the 2.5 hour drive to Newcastle.



SAS Scandinavian Airlines Customer review :  12 August 2013 by D Thompson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Manchester to Copenhagen, 7th August. Flights very cheap and much cheaper than the low cost airlines especially Norwegian from Liverpool. The assigned aircraft, a CRJ 900 was changed to an A320 on the day so the aircraft was not full at all. No queue at Check In, one of the many great things about flying with SAS from Manchester. Very friendly and smiling Cabin Crew. Seats have ample leg room. Left early and arrived early. Overall a very good experience, both better ad cheaper than the low cost airlines.



SAS Scandinavian Airlines Customer review :  5 August 2013 by Michael Iversen    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

San Francisco to Copenhagen on the new route. You could see that the plane was old, and the Entertainment system was old! Seats were good. The food was good, and the personnel friendly. The stewardess told me when I was getting my free drink with my food, that there wouldn't be anything to drink before the last meal 8 hours later, so if I wanted it I could get another drink, so I got 2 cokes. I have been on most airlines between Europe and USA, and SAS was definitely one of the better. I will definitely fly SAS again.





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