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SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports



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SAS Scandinavian Airlines Customer review :  9 December 2013 by Maria Paisley    (Italy)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I normally travel Lufthansa to Tokyo but as I booked at the last minute I needed to choose one of the lower priced airlines. I drew the line at Aeroflot but actually it's hard to see how it could have been any more unsatisfactory. The staff on the long haul route were lazy, miserable and not at all helpful. The audio system is beyond ancient and broke down (impossible to commence a film at the beginning, you have to pick it up at the point the person before you left off). The food portions were hardly enough for a child and instead of going round with the water/soft drinks tray at frequent intervals like any other airline on a 12 hour flight, the staff sat at the back of the plane reading the newspaper. I wish I'd read the reviews before booking. The flight from Bologna to Copenhagen was delayed by over two hours (not one, but two planes broke down), so we missed the connection to Tokyo by 10 minutes and then had to fly on to Munich to pick up a connection. Pay the extra to fly another airline. It will be worth every penny.



SAS Scandinavian Airlines Customer review :  3 December 2013 by T Matava    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SK502, LHR-CPH and SK1593, CPH-BRU on 30 November. Roundabout routing but actually cheaper than a non-stop - and MUCH cheaper than Eurostar. Very minimal legroom, seat rigid and not comfortable. Crew and ground staffs all delivered but unsmiling and cold. Cabin crew seemed to work independently of each other, no real co-ordination - but none needed when your only choice is a half cup of coffee, tea, or water. Not impressed in any way.



SAS Scandinavian Airlines Customer review :  2 December 2013 by Gustafsson Magnus    (Sweden)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled with SK1605 from Stockholm Arlanda Airport to Zurich Airport on November 26. The aircraft on this service was a Boeing 737-700W and I travelled in SAS Plus on seat 4A. As always the cabin crew were very helpful, polite and service-minded. The comfort of the seats were reasonably good, and much better than the Slim Recaro seats found with many of the Star Alliance members on Intra-European routes. Since this aircraft was relatively new the cabin interior was nice and tidy. SAS Plus is marketed as Business Class but the level of service, drink, food and the general experience is drastically reduced compared to SAS previous Business Class. I was fortunate enough to have a free middle seat next to the other passenger which increased the comfort. The in-flight service is identical to SAS Go (previous Economy) but everything is included in the price when travelling with SAS Plus. The food consist of a choice between cold sandwiches or a salad served in a paper box and the drinks are for free. The quality of the food is acceptable but not what to expect when you travel in a class marketed as Business Class with ticket prices comparable to this class. I still hope that SAS will reintroduce the excellent Business Class the previously offered on Intra-European routes.



SAS Scandinavian Airlines Customer review :  27 November 2013 by E Birman    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-OSL on Blue1-operated 717. Very clean, nice interior, flight departed on-time and arrived early. Otherwise, almost non-existent service. Flight attendants smiled and were helpful but SAS doesn't offer much else.



SAS Scandinavian Airlines Customer review :  27 November 2013 by J Racine    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After flying Singapore Airline from Singapore to Copenhagen, this flight on SAS from Copenhagen to Paris in business class was one of the worst I have had. The purser was cold, not a smile and would not attempt to speak anything else but Danish. When everyone left the aircraft once in CDG, she hid in the galley not even saying goodbye! On this 1.5 hr flight to Paris, the seats were exactly the same in business as in economy except for the middle seat being empty. We were handed a a carton lunch box with practically nothing in it. Luckily for us it was only a 1.5 hr flight. Never again.



SAS Scandinavian Airlines Customer review :  25 November 2013 by D Kusiak    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from LHR-GOT in "Business Class" or rather SAS PLUS Full Flex. SAS doesn't have a Business Class on European flights anymore. Very, very old plane. Flight attendants behaviour like they don't care. Food service and quality very much below average. Flight on-time (only plus).



SAS Scandinavian Airlines Customer review :  21 November 2013 by S Jenkins    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew business class from Newark to Copenhagen, then to Moscow. Also flew from Copenhagen to Chicago. I would fly this airline again. Service was very efficient, friendly, staff always had a smile. Seats were fine and could recline all the way back. Loved the quilted blankets, very warm and comfy. Food was top notch, only way to fly is business.



SAS Scandinavian Airlines Customer review :  12 November 2013 by Nancy Fong    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago to Stockholm. We are Canadians and we compare it to charter airlines. The stewardesses were polite and fine however the seating was the worst. I think they shrunk the seat so they could fit more in. I am only 5 feet 2 and my whole thigh hung over the seat. I stood as much as I could like everyone else. The audio system was a joke from the 90's - it did not work for half of the programs and their attitude was "oh well, nothing we can do ." Now know why the price was so cheap compared to the other European airlines. They also try to charge you for everything such as another bad plastic bottle of wine with your dinner. I get the impression they make sure that the meal is so vile, that you have to come up half way thru the flight to buy chips and pretzels at really absurd pricing. Lots of mothers I noticed forced too do this during the flight. The only positive thing I have to say is they had up to date English magazines in the middle of the cabin.



SAS Scandinavian Airlines Customer review :  11 November 2013 by Lise Omdal    (Norway)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cabin crew attentive, but not particularly friendly. Old aircraft. No Wifi. No entertainment system. No more leg room than low cost airlines, although considerably more expensive tickets. Free coffee/tea, but food expensive.



SAS Scandinavian Airlines Customer review :  10 November 2013 by V Peang    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ABZ-SVG. Check-in was good. Boarding was not much of a hassle. Aircraft aging and dirty. Restroom was smelly as not cleaned property after the last flight. Not even snack or soft drink available onboard, only tea, coffee and water offered free of charge. This seems unacceptable while the price is similar to other airline, I always get at least a can of coke and a pack of peanuts from the likes of AF, LH and BA. It was an hour flight. So nothing else to comment. But definitely not recommend SAS for this route!



SAS Scandinavian Airlines Customer review :  4 November 2013 by E Birman    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ARN-HEL-OSL-LHR, impressively for SAS, all sectors were on time and service on-board was very friendly, especially on the Blue1 Helsinki flights. Flying SAS is basically like flying an LCC but you do get newspapers, a bag to check, roomy seats, and lounge access (for *G or SAS Plus customers) so it's not all bad. SAS is very competitive with Norwegian on the HEL-LON route these days so it's a no-brainer. Only minus is that the BOB is very overpriced (think Scandinavian prices!) and not very fresh; my 9 Euro Caesar salad was wilted and practically damp.



SAS Scandinavian Airlines Customer review :  29 October 2013 by Georgios Vrontos    (Greece)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-CPH-HAM, 2 sections were delayed, CPH-HAM = 40 minutes, CPH-ATH = 20 minutes. Weather was not the problem for the delays. The airline is indifferent, service is minimal offering only cup of coffee. You have to pay for the food. Riding a bus could be more interesting. Airplanes were A321 and CRJ900 clean and ok. I could travel again if the price is right.



SAS Scandinavian Airlines Customer review :  23 October 2013 by Martin Nielsen    (Denmark)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Copenhagen - Chicago, San Francisco - Copenhagen. The entertainment system was really poor. Though it had some of the new movies, you couldn't stop, rewind or pause. So if you wanted to see a movie from the start, you had to look when it was nearly finished, and then start to watch the entire movie, better take your toilet visit before! The plane was alright, but the service was poor to. 2 meals on a 10.5 hour flight, and only 1 time in between we got something to drink. I asked for a Coca Cola and got it, but it wasn't normal procedure that they gave out sodas / alcohol. I've had much better flights with Virgin in the past and would do them again if possible.





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