SAS SCANDINAVIAN review :  29 May 2009 : by Peter Hoe  (Malaysia)

I have been flying SAS to Oslo via Bangkok since 1993. Over the years I have seen a remarkable deteriorating of the on board standard of this airline. Yet every time we pick up an issue of the in flight magazine, the CEO would go on about the greatness that will happen with SAS. Let me say it has yet to appear. We all know how bad the food and service is and how the cabin compares with other airline of similar rating. Even the Gold lounge at Copenhagen is not spared this bad service and attitude. The introduction of a direct service from Bangkok to Oslo with Thai Airlines will surely erode business from SAS. The big question is how badly do they want to keep SAS in business. Frequent travelers know to avoid it like the plague. When we board an aircraft for a flight, customers have expectations and needs in any cabin class. Unfortunately, the front liners of SAS are unable to comprehend any form of customer service.

SAS SCANDINAVIAN review :  26 May 2009 : by Jakob Sandager  (Bahrain)

LHR-CPH. Fair price as I booked late. Plane more or less full. Amazing crew. Happy, smiling and in a good mood. Flight was on MD - old but well kept and seating is comfortable. As I travelled in Y it was buy onboard, but prices were fair. Meal was quite tasty and worth the money.

SAS SCANDINAVIAN review :  21 May 2009 : by Mikael Fjaellborg  (Sweden)

ZRH-ARN in business class. B737-600 with only 5 pax in C-class. Excellent service provided by crew. Seats uncomfortable. Decent meal service with hot meal offered.

SAS SCANDINAVIAN review :  20 May 2009 : by Paritosh Vasava  (Finland)

Milan-Helsinki MD-90. Seats comfortable. flight Attendants cheerful. Food not free but coffee, tea and some soft drinks were served complementary. Other food were slightly expensive.

SAS SCANDINAVIAN review :  13 May 2009 : by Sebastien Lecombre  (France)

ARN-OSL return economy outbound, business on the return. Planes are old (they still fly MD) and shabby. This is a very short flight (less than one hour in the air), you do not expect lots of service here but a least you would like to have a smile and a decent plane in which you would feel secure. When boarding the plane (I had check beforehand that I would not be on an MD) you just feel miserable and you hope that the company pays a greater attention to the technical part of the plane rather than its does to the interior. Flying back in business, same story except that you get food, what kind of food was that - plastic box food. Good points: we arrived in one piece, on time and the luggage were delivered promptly.

SAS SCANDINAVIAN review :  13 May 2009 : by B Brattland  (Germany)

Dusseldorf-Oslo round trip in economy. Both flights on time. Buy onboard service in economy only. On the flight to Oslo my daughter got stomach pain, and one of the cabin crew offered medication from her own personal supply which took care of the problem. Otherwise uneventful but comfortable flights at a very good price.

SAS SCANDINAVIAN review :  12 May 2009 : by Uwe Bode  (Colombia)

Recently I flew SK for the first time on the route FRA-ARN-FRA. I can only agree 100 per cent to the comments of Mr Scheel. Being a Star Alliance member one expects a bit more from this airline. Absolutely low-cost like attitude, food and drinks for purchase, tiny seat pitch on the 737 on first leg, slightly better on the return trip on MD-83. Food and beverages only for purchase, cabin crew more or less indifferent, check-in a breeze in FRA, strange in ARN, as Mr Scheel commented. Also I found the planes a bit shabby. I would not fly them again, if I have the chance to fly LH at more or less the same price. In general I find it disappointing that more and more reputed airlines are following the steps of the no frills, Iberia made the first step, hopefully others like LH can resist this tendency on European routes!

SAS SCANDINAVIAN review :  11 May 2009 : by A Scheel  (Germany)

FRA-ARN-FRA economy class. I was expecting a lot more from this airline especially they are code share with LH. Service onboard is identical with a budget airline (also the ads on the seats). Check-in with LH in FRA was fast. Check-in at ARN was strange: First I had to line up for a self-check-in machine and then there was another line of back-drop. Altogether a little bit too chaotic at ARN. ARN-FRA was delayed as SAS did not find the board book - something I have no understanding for. FA were polite but far from friendly.

SAS SCANDINAVIAN review :  5 May 2009 : by Jesper Jensen  (Denmark)

I fly between Copenhagen and Stockholm 2-3 times a week. SAS has now become punctual, which has not always been the case. In the last 3 months, I have only had a minor delay one time. Service is very limited on this short hop, but the spirit of the cabin crew has improved lately, and it is usually very pleasant flights. I fly a mix of premium economy, and economy, basically on lowest available fare when booking. If you do not need the flexibility of the Y ticket, the premium economy does not have much extra to offer for a 55 minute flight. The prices for food and drinks in economy are reasonable, with frequent refills on the coffee or tea.

SAS SCANDINAVIAN review :  28 April 2009 : by Jasper Jeppesen  (Denmark)

CPH-BKK return in business class. Fast Track check-in at CPH a very nice feature. SAS business lounge at CPH somehow substandard concerning food and drinks - staff pleasant. Outbound flight rather crowded at the gate before boarding - no "prearranged" priority boarding for business class pax. Substandard dinner on time, a night flight, nice and quiet cabin, though a bit non- tidy! Seats comfortable - but not in the same league as on SWISS and Lufthansa. Landed a bit early in BKK after having a hot breakfast. Homebound flight: check-in at BKK very smooth, Thai Royal Silk/Orchid lounges a disapointment. Departure on time, flight smooth, same quality of food and staff. SAS is a smart choice for a quick ride to BKK, however, a bit pricy taking the quality of the business class product into consideration.

SAS SCANDINAVIAN review :  27 April 2009 : by Gunnar Isberg  (Sweden)

Having been basically brought up with SAS and always been proud to fly Scandinavian, I regret that the product is of such poor quality that it is understandable if the carrier folds. CPH-EWR flight in C, in a full cabin, there were only a handful paying passengers. The purser had her daughter seated as well as a friend (found out since my seat was not working and she told me not to worry as her colleague was seated in a row behind so I could switch with her). The attendants look shabby and untidy. Cabin and toilets are dirty. When pointed out, crew say that they are not employed as cleaners. Menus not followed and plastic tableware in Business. Food mediocre - SQ offers hundreds of movies, SAS has 6. The sooner SAS becomes a regional airline for feeder flights, the better. The crew is unhappy and it shows.

SAS SCANDINAVIAN review :  22 April 2009 : by M Rapp

Oslo-Frankfurt-Oslo in Business. Quick business check including fast track security was very comfortable. Scandinavian Lounge in Oslo is ok and fortunately not so crowded. Onboard service is good for a 1.5 hr flight. Magazines, hot towel, aperitif and pretzels, warm two course dinner and chocolate. All kind of drinks available including champagne. Usually there is only few passengers in Business class at SAS, so you get full attention from the purser to make sure everything is alright. Return flight was similar, but ground service in Frankfurt by Lufthansa is not that good.

SAS SCANDINAVIAN review :  9 April 2009 : by James Burke

A couple of flights over 5 days: LHR-ARN, ARN-MMX, ARN-LHR. The first flight was rather uncomfortable. I had just come off of a 7 hour YYZ-LHR flight, and being squished into an old B737 was not my idea of a good time. I was expecting that SAS would at least have free flat water. The flight was on time though. The next flight was quite pleasant. It was on an MD82, which while old is quiet. The midday flight to Malmo was half full, and I found the MD82 quite spacious compared to the 737. The last flight back to Heathrow was fine. We were an hour late in taking off due to reasons outside of SAS' control. Another MD82, and another nice quiet flight. I expected much more in the way of service (at least equivalent to AC - my home airline). I guess it was fine in the end.

SAS SCANDINAVIAN review :  3 March 2009 : by Jorge Corrales

Stockholm Arlanda - Paris Charles de Gaulle. Ground staff nice and helpful but old MD 82, very small space between seats, many people too close, late boarding and late take off. Food for purchase on board, flight attendants were trying to sell as much as they could, not really a pleasant flight after all, I expected to have a better service.

SAS SCANDINAVIAN review :  19 February 2009 : by T Thestrup

Munich - Copenhagen return. I fly this route frequently as I'm a Dane stationed in Munich. In the beginning I always chose SAS to support our Scandinavia airline, however, after flying Lufthansa - things changed. Lufthansa often provides better deals, they are kind enough to serve you drinks and a small bread snack during the flight, FAs are always helpful and I have never been delayed on this route using Lufthansa. And finally the planes are newer and cleaner. What SAS provides are unfriendly FAs, expensive in-flight food/beverages. I often found boarding delayed and thus the time to clean the planes was reduces, providing me with chewing gum on either the seat or on the floor! If I can avoid SAS I will - until they manage to increase their standards. It is not a cheap airline!

SAS SCANDINAVIAN review :  9 February 2009 : by M Laustsen

HEL-CPH. Departure was delayed due to an extremely slowly boarding, even though everything was in place, the FAs just worked like in slow motion. During the better part of the boarding and the journey, the FAs was busy complaining to each other about their work shifts. They had no interest in the passengers. You have to pay for everything, just like a low-cost airline. It is quite embarrassing to be a Dane as long as SAS are operating like this - hope it will soon be sold.

SAS SCANDINAVIAN review :  1 February 2009 : by T Neyrinck

ARL-CPH-BRU, first leg on MD82 and second on A321, Economy both times. SAS in no frills, very basic, but the planes left/arrived on time. Clean airplane, FAs do their job and nothing more. Food and drinks are not free, and choice is very limited. I'd say SAS is okay for 1hr flights, but the cheerless atmosphere of the planes together with the severe FAs do not encourage me to fly them again unless there is no alternative.

SAS SCANDINAVIAN review :  1 February 2009 : by Erik Nilsson

BKK-ARN. Lovely quiet plane (A343), decent seat, good service. But, the IFE is in desperate need of update.

SAS SCANDINAVIAN review :  21 January 2009 : by S Wilson

BKK-CPH in business. Late departure using BKK Royal Silk Lounge, comfortable but busy. Angled lie flat seat reasonably comfortable, but inferior to others with inflexible headrest. Noise on A340 noticeable, with constant whine from engines when lying flat. IFE atrocious, handful of choices on AVOD, fortunately all night flight meant sleep not movies. Crew service excellent and helpful, but food wasn't special. Dry overcooked fish for supper, breakfast in the morning was adequate at best. Overall a three star experience, doesn't come close to the likes of SQ, BA, NZ or VS, TG or LH. Great crew let down by substandard seat, poor catering and appalling IFE.

SAS SCANDINAVIAN review :  13 December 2008 : by Simon Banister

Economy LHR-ARN return. I was pleasantly surprised with spaciousness of MD82. The crew were very friendly. I was a little shocked I had to pay SEK20 for a cup of coffee, but it did include a refill and a bit of chocolate!

SAS SCANDINAVIAN review :  13 December 2008 : by P Ameil

LHR to ARL return. Both flights on time, outbound on Boeing 737-600, return MD81 or MD82 (not sure which as the safety instructions card was valid for both types). Didn't buy anything on board, but noticed on outward flight that anybody who bought a hot drink was offered 1, if not 2, refills. Staff seem to be more mature than other airlines but pleasant enough. Return flight to LHR I had a row of 3 seats to myself, and from getting off the plane to waiting on the platform for the Heathrow Express took a little over 20 minutes - and I had hold baggage! It was nice to be allowed to board the plane at least 30 minutes before departure rather than the usual scrum from the low cost carriers.