SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports

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SAS SCANDINAVIAN customer review :  31 July 2009 : by Christian Lebinz   (Switzerland)

Zürich to Copenhagen in one of the old MD-80 planes. My seat was in the back of the plane besides the engines. The noise there especially before take-off was extreme. People in the back rows were all trying to protect their ears with their hands for about 20 minutes but it didn't really help.

SAS SCANDINAVIAN customer review :  31 July 2009 : by E Bjordal   (USA)

Round trip between OSL and AES. SAS offers a basic, one class, no frills product domestically in Norway that is on par with domestic service offered here in the US. Except you do get a free soft drink here in the US, but this will need to be paid for in Norway. Tea and coffee offered at no charge. Both flights on time with a professional but not overly friendly crew in both directions.

SAS SCANDINAVIAN review :  31 July 2009 : by Piers Smith   (Australia)

BKK-CPH Economy. A340 has very uncomfortable seats with very little room to manouvere.This flight was not made any better by the cool attitude of the staff, shared entertainment on overhead screens that we could not really see, and the fact that only the first alcoholic drink is complimentary. Every one after that has to be purchased. Surely SAS can offer wine with dinner for free ?

SAS SCANDINAVIAN review :  27 July 2009 : by Jim Forney   (USA)

Bad Management at Scandanavian Airlines! Flying SAS from Longyearbyen to Oslo the plane made a one-hour stop in Tromso. However because Svalbard, though governed by Norway is not technically a part of Norway or the EU, during that hour we had to go through passport control, pick up our checked luggage at the carousel, drag it past bored customes agents who could have cared less, then take it to an SAS counter where we had to stand in a long line to recheck it, and then go through security again--everyone on the plane had the same problem, our luggage just happened to be among the last off of the plane so we were at the tail end of the line. Out of breath and an hour and ten minutes later with no chance for a bathroom break or even a drink of water and no effort by any SAS employees to assist at any point in this charade we weren't even the last passengers to reboard. Outrageous, since knowing what passengers are going to have to go through before reboarding they could and should make the stopover enough longer and/or offer assistance to passengers who might (as some did) need help. And speaking of a drink of water, SAS serves coffee and tea free on board but will not give you a drink of water in flight unless you buy a bottle of water (several other passengers on the flight complained about this as well). And also, although we found they (fortunately were lax at checkin), the baggage limit for domestic flights on SAS (but this wasn't a domestic flight by their definition) is 1 (one) checked back not to exceed 20 kilos and 1 (one) carry on not to exceed 6 kilos - no camera, purse or other personal item allowed with a $7.00 (US) penalty for every kilo over the limit. SAS used to be a very good airline, but it will probably be cold day at the equator before we book another flight with them. (from a retired airline pilot

SAS SCANDINAVIAN review :  27 July 2009 : by C Licht   (Denmark)

CPH-OSL-TOS, a full A321 on the first leg. Delayed departure, very informative captain. At OSL all luggage must be re-checked for a domestic connection after customs and a trip upstairs in the terminal with bags in hand. Ended up on stand-by for a later flight to TOS. Took off three hours later. The situation was well handled by the ground staff, service onboard both planes satisfactory. When you expect nothing, even a free cup of coffee on Norwegian domestic flights seem extravagant!

SAS SCANDINAVIAN review :  27 July 2009 : by C Roe   (UK)

MAN-CPH on an elderly MD80, but a good flight and excellent value for money. Snacks and drinks pricey. Flight left and arrived on time and crew were helpful and professional.

SAS SCANDINAVIAN review :  21 July 2009 : by J Hansen   (Denmark)

NCE-CPH Economy Extra on A321. Delicious meal served after take off. All drinks served free of charge with a smile - champagne included. Economy extra cabin was together with the business class section. Service good and attendants polite and friendly.

SAS SCANDINAVIAN review :  19 July 2009 : by R Ganbich   (Denmark)

CPH-CDG rtn, business class out, economy back. Relaxed flight experience on outbound flight, nice service standard, even a hot meal service. Inbound flight crammed economy cabin, staff did not match usual positive experience on this airline - they were friendly, but a bit cynical - an already quite drunk and slightly obnoxious fellow passenger was sold another 6(!) mini-bottles of vodka by the stewardess. Very hard to understand behaviour for someone who is supposed to make sure air travel is safe and pleasant.

SAS SCANDINAVIAN review :  18 July 2009 : by Jesper Jensen   (Denmark)

Stockholm to London return business class. Check in completed by replying "yes" to a text message, boarding pass sent to my mobile phone. Fast track security in Stockholm with no waiting, fast track in Heathrow. Service on board very pleasant; hot towels, drinks with a snack, coffee and cognac. This was service in business class returned to the good old days. It does however come with a quite significant price tag.

SAS SCANDINAVIAN review :  8 July 2009 : by Anders Haggman   (Germany)

Stockholm ARN - Frankfurt. Arrived an hour before takeoff, boarded aircraft on time. Then it started. There was a small problem that had to be fixed (some gasket on a wing I think). Time went on and on, the cabin got hotter and hotter. Some more messages telling us the problem would soon be fixed. After 1 hour we were told that the problem could not be fixed, but another aircraft was available at Gate X. Everybody went there (15 minute walk) and hoped to board soon. 30 minutes passed. No information. Another 30 minutes . After 2 hours 15 minutes from the original departure time we boarded. When seated we were informed that this aircraft also had a technical problem, but we would get a "free sandwich and a softdrink" for free. Got that, but at the same time we were informed that that the problem was fixed BUT, the original crews duty-time was exceeded. Another crew had to replace them! This added another 30 minutes to the delay. Finally we started - 3 hours delayed. This is not the first time I have experienced SAS machine trouble.

SAS SCANDINAVIAN review :  25 June 2009 : by R Nugara   (Australia)

BKK-CPH (Premium Economy), CPH-BKK (Business), CPH-FCO return (Economy). This was our second trip to Europe with SAS, and we found the airline to offer an excellent product. The premium economy cabin was very comfortable and service attentive and friendly. Copenhagen-Rome flights in economy were comfortable although I think having to pay for water is a bit extreme. The highlight however, was Bangkok-Copenhagen flight in business class. The seats were very comfortable although it would be perfect if the bed was 180 degrees rather than at an angle. The meal service was exquisite and very Scandinavian. The food was delicious, with well matched wines and cognacs. The highlight was friendly and attentive service of the cabin crew. Nothing too much trouble, and delivered with a smile.