SAS Scandinavian review - by David Gartside

17 February 2008   Customer Trip Rating :

Manchester-Arlanda return Economy B737. On time in both directions despite ATC delays at Manchester, 30 mins outbound, unspecified inbound. Pasta meal for purchase in economy - a recent introduction, I believe - is a much better deal than the indestructible sandwiches.

SAS Scandinavian review - by Sarah Berry

12 February 2008   Customer Trip Rating :

Oslo Gardermoen to Stockholm Arlanda in economy. Got charged a small fortune for 11kg excess luggage - went on to fly on another airline and same luggage weighted a whole 7kg less - ripped off by SAS big time! Flight delayed due to check in computer system failing and waited 1.5 hours to bag drop. Plane nice and new but very cold all flight and staff not friendly. Overall very average and I hope I dont have to fly with them again!

SAS Scandinavian review - by D Vasilenko

12 February 2008   Customer Trip Rating :

LED-Copenhagen-Chicago Business. From LED to Copenhagen - really nothing special. Small , bad food. Copenhagen-Chicago everything that you expect from Business-class. Food and drinks just like a good restaurant, great seats with massage function, choice of movies. Fly attendants professional and helpful. Another story on way back. This time I flew via Stockholm with Swedish staff. The chair didn't work properly, food was boring and flight attendants didn't pay proper "business- class" attention. They made me feel almost ashame that I got out of average level and bought business-class ticket. One airline - and such a difference in class!

SAS Scandinavian review - by Haakon Dybvik

12 February 2008   Customer Trip Rating :

CPH-SEA in business. Check-in was fast and efficient. Business and economy-extra boarded the plane first. Welcomed by friendly staff, jacket taken and offered champagne. Menus, noise-cancelling headsets, duvets and comfort-kits. The dinner, 4 options for main-course, was tasty. IFE was on- demand and very good, the seat was angled lie-flat and comfortable. Second meal of open sandwiches. When I was finished with customs at Seattle Airport, my baggage was waiting for me at the baggage- delivery.

SAS Scandinavian review - by S Vokey

7 February 2008   Customer Trip Rating :

EWR- ARN return - a 3 star airline. Checked in early online and scored first row behind econ-plus so an extra inch or two for my legs. Food a disappointment, especially from EWR, but they made up for it with 3 rounds of free drinks which is good considering by the book it was only supposed to be one drink with the meal in economy. During the night cabin crew made several passes with water and apple juice which was appreciated.

SAS Scandinavian review - by Janne Petersson

22 January 2008   Customer Trip Rating :

Copenhagen to Poznan. Felt like a low-cost airline flight, only differences were small plane, assigned seating and no extra costs for check-in or hold luggage. Otherwise, a typical SAS less-is- more-attitude flight in a Maersk Air Regional Jet. Delayed about 90 minutes because aircraft went tech. Seating very cramped. No passengers bought anything from the buy-on-board service. I chose this flight just because the ticket was cheap (approx. 65 €) - normally the tickets on this route are much more expensive.

SAS Scandinavian review - by T Iversen

23 December 2007   Customer Trip Rating :

Copenhagen - Oslo return economy. Once again SAS lived up to my expectations - none. You get an uncomfortable seat, and that's it. Staff grumpy. Service non-existant. Similar to a discount bus trip in the old days. However the flight was cheap, quick and there were no delays.

SAS Scandinavian review - by R Heelas

23 December 2007   Customer Trip Rating : n/a

Gatwick to Aalesund return. First time using SAS in many years, long gone are days of SAS being a full service airline, but not yet as bad as full low cost airlines. checkin was quick, plane fairly new Boeing. On way out was asked for choice of window or Isle seat, and people spread over the plane. On return, all passengers cramped in the back no spare middle seats but lots of spare rows in the middle section, which I understand is for premium economy (no difference in the actual seat or indication of class change) Food is chargable and not bad value compared to other airlines and very good value compared to airport prices in Norway. All flights arrived on time or early.

SAS Scandinavian review - by David Gartside

20 December 2007   Customer Trip Rating :

MAN-ARN return B737. On/ahead of time both directions. Paid for catering OK. Bag drop and security at ARN still very slow.

SAS Scandinavian review - by S Temp

16 December 2007   Customer Trip Rating :

This airline offers fast auto check-in and bag drop, but good luck getting any other service beyond that. We asked about changing seats (possibly upgrading from economy, and yes, we were offering to pay) at the ticket counter, but were told to ask the staff at the gates for help with that. So we go through security and all that, only to be told at the gate that we should have asked about that at the counter. When we pointed out that we were told precisely the opposite earlier, we were just told that they couldn't do anything about it. Nice. So, our flight was essentially a nursery, which isn't anyone's fault, but the entire section we were seated in was stunned that the flight attendants didn't seem to care on bit that about three toddlers were sprinting laps (I'm in no way overstating this) around the plane. We finally asked one flight attendant to please ask the parents (who knows where they were) to keep an eye on their little track stars and only then did they seem to notice that the children were running around even when the seat belt sign was on. And oh, the food. I'm a vegetarian, and my boyfriend is not. I'd requested a veggie meal (which, for some reason, you have to confirm 24 hours before the flight), which worked out okay during dinner -- for once. This time, it was pasta with mushrooms. Ordinarily, SAS has by far, the worst veggie food ever. Vegetable steamed to within an inch of their being, mushy rice and totally flavorless red sauce tends to be the standard meal (I've had the misfortune of flying with them more than once, never by choice, always for work, etc.). I never get dessert thought. Always some lame fruit cup, the sort where all the fruit tastes the same and has long lost any hint of texture. For breakfast, though, I was stunned to see that everyone got warm veggie panini wraps and I got a half sandwich of some indescribable "spread" -- tasted like saw dust mixed with butter -- and shredded carrots. As miffed as I was, I felt worse for the young mother flying with a baby that couldn't have been more than 2 months old. She'd made her reservations in October and had requested a crib. Only when she got on board, she was told that "Sorry, but the cribs were taken." She asked, "So, I'm I supposed to just hold her the entire flight?" (that would be 9.5 hours) To which the flight attendant responded, "Yes. It's very difficult." The mom kicked up a fuss (good for her) and was finally moved to a row with two empty seats, so she could at least put her baby down. I can honestly say that I'll never fly SAS if I have a choice in the matter.

SAS Scandinavian review - by Alan Mackenzie

16 December 2007   Customer Trip Rating :

CPH-FCO-CPH in Economy. SAS subcontracted these scheduled flights to a company called Jetex. The outward trip to Rome was, from the very early morning, shown as delayed by one-and-a-half hours. When the later flight time came and went, SAS had to substitute an old MD-80. (Little did we know at the time that this substitute plane would be a luxury compared to the cattle-transport supplied for the return trip.) Arrived at FCO nearly 2 hours late. For the return flight Jetex supplied a 737 with the smallest seat pitch I have ever experienced, and the on-board service was almost non- existent. To sum up, the only good thing about these flights were the views of the Alps.

SAS Scandinavian review - by M Plyhr

7 December 2007   Customer Trip Rating :

ARN-CDG-ARN in Economy Extra. Check in and boarding procedures quick. Great with fast track at ARN, the normal security had a huge queue. Old MD80 but good leg room and nice crew, cold dinner.

SAS Scandinavian review - by David Worcester

27 November 2007   Customer Trip Rating :

Chicago to Copenhagen in Business class. The service from O'Hare was excellent, crew were friendly and professional. Good food and wine for dinner and a cold but comprehensive breakfast. The new business sleeper seats are comfortable and IFE which is avod is good.

SAS Scandinavian review - by Rob Weeks

26 November 2007   Customer Trip Rating :

LHR-ARN-LHR Good return trip with minimal delay (apart from usual queue to take off at Heathrow). On-line checkin from Heathrow doesn't actually get you a boarding card, so still have to go the counters anyhow - but it least it meant a decent seat. Was in Economy, so had to pay for refreshments - which I didn't object to as much as usual as their coffee is the best I've had on any airline.

SAS Scandinavian review - by Frank Sherwin

12 November 2007   Customer Trip Rating :

ORD-CPH and CPH-SEA in Economy Extra at the end of October. Pleasant experience overall, wider business-class seats with footrest, attentive service, water and soft drinks offered frequently. Only negative points were IFE (on-demand in Economy Extra) was buggy, and while salmon on the outbound flight was OK, the chicken with mashed potato on the return flight was a little sad. Would fly again.

SAS Scandinavian review - by Mohammad Zia Ebrahimi

9 November 2007   Customer Trip Rating :

Using SAS for BRU-CPH-HEL and TKU-ARN-FRA. In general it is a very good airline. Flight attendants were old but very kind and efficient. Aircraft clean but legroom in economy and economy extra was not so good for a 185cm body.

SAS Scandinavian review - by Rufo Calvo

26 October 2007   Customer Trip Rating :

Seattle-Copenhagen return : out in Economy Extra and return in Business Class. Outbound flight nice with a seat in the bulkhead section. Crew attentive. Return in business class was a very nice experience. In my section the 2 flight attendants who served us were more than accommodating. No request was too much. Meals were good and the reindeer sandwiches they have for snacks are just some of the best!

SAS Scandinavian review - by J Carvalho

18 September 2007   Customer Trip Rating :

DUS-CPH, CPH-CGN boths in ECO flex. First leg bad experience. OLD MD 80, bad seats although enough leg room. Flight delayed by one hour . Unfriendly cabin crew. Second leg was operated by Cimber airlines with CRJ. Flight nearly empty and had the seat in the emergency row so plenty of room. Service better although still poor.

SAS Scandinavian review - by James Sharples

18 September 2007   Customer Trip Rating :

LHR-GOT-LHR. No faults with either the service or the levels of comfort - better than I have had on most other inter-european flights. Plenty of information regarding the flight and the arrival at GOT was early.

SAS Scandinavian review - by David Gartside

11 September 2007   Customer Trip Rating :

MAN - ARN return, economy, B737. On time both ways. Usual poor selection of paid-for catering. How can a group of countries famed for delectable sandwiches somehow put such indestructible offerings on their planes? Bag drop and security at ARN woefully slow.

SAS Scandinavian review - by Lisa Neale

6 September 2007   Customer Trip Rating :

LHR-Stockhom-Kiruna return. First time with SAS, agree with comments about very old MD80s. We experienced no real flight delays and service was ok. I would compare to a budget airline as I did not like having to pay for inflight meal. Flights to Kiruna all economy and had more of a holiday feel. We sat front row on one leg and of course had lots of leg room.Very surprised at the general age of the FA as most appeared to be over 50, which is something you dont see very often nowadays.

SAS Scandinavian review - by M Rapp

30 August 2007   Customer Trip Rating :

Oslo-Stockholm-Vaasa late evening flight in Premium Economy. Used the internet check-in in the morning and got my favorite seat. While on the way to the airport, I got an SMS with the info that the plane is delayed by 30 min. So I decided not to check-in my trolley but to take it on board to make sure it makes the connection. Got two more SMS with each adding 30 min delay. Funny thing: I got the message earlier than the monitor at the gate showed the updated delay. Flight finally left with 90 min delay due to earlier delays summing up that day. Old and tired MD 81 which was not clean due to the short turnover time. Crew did their job. Not more and not less. Usual SAS snack with an open faced sandwich in much plastic wrapping and a plastic box. Passengers missing their connection were asked to contact the arrival desk at Stockholm airport. They had already printed out the confirmation for the changed onward journey and a hotel voucher for the airport hotel. Everything went appropriate without any discussions.

SAS Scandinavian review - by A Arndt

25 August 2007   Customer Trip Rating :

ORD-ARN-ORD: upgraded to premium economy on outbound flight. Staff attentive and pleasant. Seats were comfortable, food service was mediocre. IFE and AVOD was excellent. Return flight in economy, food was not appetizing. Legroom was very cramped and no AVOD in economy, they definitely need to upgrade that feature, it was quite nice in the premium cabin. SAS was decent, but substandard as far as european carriers go, but quite on par with the US carriers.

SAS Scandinavian review - by C Schaffalitzky

18 August 2007   Customer Trip Rating :

DUB-CPH. Plane clean, Staff pleasant but after three flights on this leg this year, fed up with the pathetic and limited food options (which we pay for) never fully available. Lost my bag in Copenhagen. I know this site is not about baggage but my complaint is customer services. Their baggage service number is impossible to reach. I try twice a day and wait for half an hour before getting cut off (average time 30 minutes). The general customer service phone desk is polite but unhelpful ("They are very busy"). Today that number's answering machine told me to call back tomorrow due to ‘internal meetings’. What a fiasco. They should be ashamed.

SAS Scandinavian review - by Christoffer Madsen

9 August 2007   Customer Trip Rating :

LIN-CPH. Rather old MD 82 showing its age. SAS, for some reason, still operates with these old aircraft while everybody else seems to have moved on to Airbus or Boeing. Interior looked shabby and in need of renewal. Staff fine and friendly, not only onboard but also at the check-in. Bought a breakfast box containing sandwich, yoghurt, orange juice and coffee with free refills for 6 euro, which I found to be good value. In general about SAS you can say that if you manage to pick up the cheap tickets by booking well in advance, you get a good value-for-money product. But if you book in the last possible moment, the level of service lets down the price of the ticket very badly.

SAS Scandinavian review - by David Pretorius

9 August 2007   Customer Trip Rating :

Rome-Copenhagen, Premium Economy. Good service. Onboard staff coped well with a group of Italians who would not sit down, or keep quiet, to be counted and we risked missing our departure slot. On arrival, discovered luggage of half a dozen passengers still in Rome. Avoid Rome Leonardo da Vinci airport like the plague. Copenhagen-London (Heathrow), also good, but seats hard and windows very dirty. Although my flight was on time, it seems to have been a surprise to the BAA and we had to wait 15 minutes for stairs and buses to take us to Terminal 3. It is sad that a good service was spoiled at London, for reasons beyond the control of SAS.

SAS Scandinavian review - by Simon Smith

23 July 2007   Customer Trip Rating :

LHR-ARN return economy, on rather elderly MD81. These aircraft are fine if you sit near the front, but at the back it's very noisy and vibrates all the time. The service is equivalent to a low cost carrier - you have to pay for everything, and although you do get allocated seats, the machine at check in does not offer any choice. The flight was late in both directions but this was due to problems at LHR, so not SAS's fault, and they kept us informed OK. Overall no major complaints but was very expensive given the low cost style service. In future I wouldn't pay a penny more to go on SAS than on a low cost carrier.

SAS Scandinavian review - by Kristian Laursen

3 July 2007   Customer Trip Rating :

CPH-NRT Business Class a nice experience. Food was good, but nothing really above good. Service and FA were nice and helpful.

SAS Scandinavian review - by J Torpe

30 June 2007   Customer Trip Rating :

CPH-PEK Premium Economy. I normally fly this route with Lufthansa on Business Class. But all carriers going to Beijing was sold out on Business so the only option was SAS Premium Economy. The normal Biz fare with SAS is 3500 euros (expensive, but at least Sleeper seats). CPH to PEK and return, but the lady said this one is just as good, and is only 2800 euros. It is NOT the same, it is simply economy with a foot rest but more cramped and with economy food to business price! Also, the SAS policy is one drink for free and the rest you pay for - if I pay 2800 euros for a 9 hour flight I expect to get my Coke for free - not here. I am also a Goldmember of SAS programme and try to be loyal, but their general policy is to get as much money out of you as possible and provide no service.

SAS Scandinavian review - by David Gartside

25 June 2007   Customer Trip Rating :

MAN-ARN; ARN-LHR in economy. Both absolutely full - ran to time outbound but ATC delays into LHR followed by a long wait outside T3 for a gate, then a long wait for the airbridge, then a long wait for passport control. What an awful place LHR is! Paid for food service very slow and the process of taking orders, dispensing food/drink/recording the sale/sorting out money/cc, issuing receipt is very cumbersome. If it was a train buffet run by SAS they'd never get to the end of the queue before you got to yr destination! Main reason is over-provision of FAs to business/economy extra, and a reluctance of that staff to help in the back cabin. SAS really need to get a grip of what is becoming a fairly down-market in-flight service, for which in the absence of competition from MAN they're charging quite heavily.

SAS Scandinavian review - by G Eriksson

19 June 2007   Customer Trip Rating :

Do not fly SAS from the US to Europe connecting via Copenhagen with less then 2 hours connection time - the change they your luggage will miss your connecting flight is more then 50%! The next problem with Copenhagen is that it seams like they are leaving all the delayed luggage to the "night crew" because they almost never get the luggage out until the next day so you have to wait 24-36 hours before you have your luggage within Europe. The problems at Copenhagen has been going on for years and is an "official" secret (ask at the lost luggage desks at major European airports) but SAS is doing nothing. They still sell 1 hour connections even that they know that a lot of the luggage will not make the connection. After flying SAS from US to Europe 6-7 times a year for the last 10 years I have now given up. My personal experience over the last two years are that they have only managed to get the luggage on the connecting flight 2 out of 10 times.

SAS Scandinavian review - by Erich Koller

24 May 2007   Customer Trip Rating :

ZRH to HEL via ARN and back via CPH in economy. Intra Nordics are flown by Blue1, a LCC of SK. Overall, the experience is nothing to write home about. Absolutely no food or drinks for free, even if the flight time is over 2 hours as ZRH to ARN. Cabin staff, depending on their daily mood, from welcoming and even charming to rather rude. Flight from ARN to HEL was particularly bad as overbooked and boarding delayed by 30 minutes as first some volunteers had to be found to stay overnight in ARN, against free hotel and Euro 300 in vouchers. The rather poor ground staff of SK or their handling agents adds to the very mediocre experience. Only exception in HEL as nice gate-staff available. Each of the 4 flights departed late and 3 arrived also late, making connections a hassle. Not once we got an information from ground-staff about it and once inflight crew told us that late departure was due to catering, despite arrival of aircraft was 10 minutes before etd. SAS has really become a low cost operation in Europe and I would wish they would at least come back on some Star Alliance levels.

SAS Scandinavian review - by Kristian Laursen

22 May 2007   Customer Trip Rating :

PEK-CPH Economy Class, no thrills no nothing. No choice of food, points ridicoulus low, observe that you don't get per mileage/kilometers, it is based on SAS assumptions how much it is worth! This actually implies that you can get more point by Star Alliance members than by SAS, which is strange. SAS used to be something, but now SAS is neither the business airline nor the economy class airline - for the price paid it is not worth it.

SAS Scandinavian review - by R Kuhlmann

20 May 2007   Customer Trip Rating :

LHR-CPH-FRA C class. Friendly welcome and lots of smiles. Food was tasty but no choice. Overall a nice experience.

SAS Scandinavian review - by Kim Buxton

2 May 2007   Customer Trip Rating :

OSL-CPH-OSL in Economy. Used this flight to connect to SQ from Copenhagen to Kuala Lumpur. A world of difference. Now even this route has been stripped of its service. Where you notice it most is transferring from Singapore Airlines directly onto SAS - like day and night. Why are SAS staff so discontented? If they are so discontented, then why don't the poor souls get another job and get their quality of life up to a new level? Just don't take it out on the passengers. Luckily I flew before the illegal strikes began, but then we are used to those. They happen. What is more unacceptable is the lack of service for the price you pay. If you are going to be a LCC, then make your prices reflect that. Don't be a wolf in sheep's clothing. And even then, I have flown with LCCs in Asia, Australia and USA - and the big difference is that their Cabin Crew know how to smile. How much effort does it take??

SAS Scandinavian review - by Geoff Steele-Morgan

1 May 2007   Customer Trip Rating :

Flying up to Copenhagen from Munichl. I was impressed with the efficient and friendly cabin staff. However that was the end of it. Just before I was due to board SK1221 to Aalborg the wildcat strikes began and my flight was cancelled. That was the first time I hear the dreaded words "Transfer Centre" As more and more flight were cancelled 2000 people queued for hours after picking a number without hope of talking to anyone or getting any information. Finally at midnight it was announced you will all have to sleep in the airport all hotels are full and no more flights will leave Copenhagen. I took the midnight train to Aalborg in only the clothes I stood up in. Now 5 days later I still have not been able to talk to anyone at SAS about my luggage nor have I been approached by them, just an answer machine. I'm wondering if I will ever get my luggage back at all. Do SAS care? Well they don't appear to.

SAS Scandinavian review - by Paul Jacobsen

27 April 2007   Customer Trip Rating :

ARN-FRA-ARN in economy. The only positive thing was that both flights were on schedule. As usual I flew in an old MD80 with even older seats. Cabin crew was unsmiling and very mature: where is the glamour of flying? SAS' new economy concept is called "Cloudshop": new name but same no-frills service, ie. sandwiches and drinks are for purchase only. To put it short, I thought I were flying with Ryanair. But the latter does at least employ younger stewardesses.

SAS Scandinavian review - by J Bison

20 April 2007   Customer Trip Rating : n/a

LHR-ARN-LHR. Older but comfortable aircraft. Friendliness and professionalism of flight attendants excellent. Despite the product in economy now being food & drink for purchase, if you buy a coffee (as I did) the crew come through the cabin again to give you a refill. On both legs I also requested a cup of water which was given for free from the galley. My flight on SAS to stockholm was around the same price as the low cost airlines I checked. I would fly them again.

SAS Scandinavian review - by R McLean

15 April 2007  Customer Trip Rating :

SAS business class Copenhagen to Tokyo. The seats were last generation type and uncomfortable. To make matters worse the system broke down with seats frozen in position and no IFE for about 3 hours. The food was uninspiring. All of this would have been bearable if it were not for the cabin crew who sour and lazy. I asked for a newspaper and was told in a tone that indicated the speaker thought she was addressing an imbecile " hey were in front of the door as you were boarding" - this was business class! When I gave up and asked for a magazine I was told, again in an exasperated manner that " They are in the front of the cabin. You can get one yourself". That was as polite as the staff got.

SAS Scandinavian review - by David Gartside

10 April 2007  Customer Trip Rating :

ARN-CPH-MAN (B737, MD81). For some reason SAS decided not to run the early morning direct ARN - MAN on the last working day before Easter, resulting the need to route via CPH. Both flights were fine, but departure from CPH was delayed by 2 hours due to fog at MAN. An unexpected upgrade to Business on the very crowded CPH - MAN was partial relief from the frustration!

SAS Scandinavian review - by H Dybvik

10 April 2007  Customer Trip Rating :

EWR-CPH business. The seat was large and comfortable, dinner and breakfast tasty and fresh. We were only about 20pax in the business cabin with 4 cabin crew-members serving. I recommend SAS business class and I'm looking forward to try the new business-class seat.

SAS Scandinavian review - by Stefan Fuerst

29 March 2007  Customer Trip Rating :

I was surprised that SAS charges for everything, even water. If I fly a low cost carrier for little money I can accept this but not for the price of several hundred Euros for a flight from Munich to Stockholm!!

SAS Scandinavian review - by Henrik Tegehed

29 March 2007  Customer Trip Rating :

Excellent flight ARN-AMS in Economy Flex on MD80. These planes are a little bit old but I like the legroom. nice meal served and drinks were flowing. FA's smiling and asked several times if we wanted more coffee or other drinks. A nice experience and will try their Economy Flex- product again.

SAS Scandinavian review - by Christoffer Madsen

29 March 2007  Customer Trip Rating :

MXP-CPH-MXP on economy. Booked a few months in advance and paid €145. Outbound flight on a MD82, probably old but the interior looked new and fresh. A few minutes late out of Malpensa but arrived on time in Copenhagen. Legroom was ok for me but taller people might suffer. Inbound on a new A321. Legroom same as outbound flight. Airshow and cartoons and a reasonably priced breakfast menu (coffee with free refills, juice, yoghurt and turkey sandwich for €6). Several announcements throughout both flights and in general a good level of service.

SAS Scandinavian review - by David Gartside

24 March 2007   Customer Trip Rating : n/a

MAN-ARN return. B737-600 Economy. Very busy in both directions but punctual flights. Pay-for-refreshments OK, but service very slow. Could do without the Scandinavian quasi-egalitarianism that insists on telling the whole plane what Business and Economy Flex passengers are getting to eat! Internet check in worked OK outbound, but gave confusing messages about being wait-listed homebound. In actual fact I wasn't but my seat was - according to the Co travel agent's discussion with SAS. I would have thought that passenger and seat go together, but there you go. In reality Internet check-in only gives you an earlier sequence number at ARN, you still have to go through the self check-in machines and then bag-drop. At least they have the honesty not to call it fast bag-drop at ARN - it was painfully slow.

SAS Scandinavian review - by Paul Jacobsen

20 March 2007   Customer Trip Rating : n/a

ARN-CDG in Economy class. Five years ago SAS was one of the best airlines, now it is one of the worst. The aircraft was an old MD80 with very worn seats. The typical SAS 3-class-configuration resulted in rows 1-15 being empty and rows 16-30 being fully packed, it is quite ridiculous. On this 2hr40mins flight nothing is for free, not even water. And do not be fooled by their so-called low prices at 650SEK per one-way: it is nearly impossible to get them!

SAS Scandinavian review - by S Wilson
26 February 2007

LHR-CPH return, one way economy, the other economy flex. Easy checkin at Heathrow with self service and excellent lounge at terminal 3. Pleasant enough flight on MD80, but noticed how warm and noisy it in at the back with the rear mounted engines, and quieter up the front. Service friendly and adequate for 2hr flight. Long wait for bags at Copenhagen. Returning CPH-LHR with chaotic checkin, e ticket wasnt recognised at selfservice checkin so had 10 minute queue at Star Gold checkin (separate from business class), followed by 5 minutes at Fastrak security. CPH SAS lounge is expansive and a delight, but range of food/drink for morning is rather poor. Gate was a long long walk from lounge though, easily 10 minutes. Economy flex service fine, with adequate cold breakfast in a box with sandwich, cereal, yoghurt and regular coffee. Perfectly good alternative to more expensive intra- european business class options. Very long wait at LHR for luggage as is usual at Terminal 3, though priority luggage was off first. Better SAS experience than I had last year, crews and staff overall seem happier and more confident, but CPH in the morning weekday rush is a mess landside.

SAS Scandinavian review - by John Bone
19 February 2007

Departed Heathrow 50 mins late as aircraft APU was faulty. Had to run through most of Copenhagen Airport to make connecting flight to Stockholm Arlanda. This aircraft was over 30 mins late also. Get to Arlanda to find baggage missing, not good as most of cold weather kit was in the bag. What should have been 2hr wait for connecting flight to Kiruna turned into yet another sprint to make the gate. Returning the flight from Kiruna was 25 mins late in leaving. As there was originally only 45 mins to make connecting flight to London City it as going to be tight. The delay made for yet another breakneck dash to the gate only to find that SAS had cancelled the flight due to 'technical reasons'. So a delay of 2 hrs and a divert to Heathrow didn't help. No surprise when this flight was late in leaving Arlanda. Finally arrived home 4 hours later than planned and extra expense incurred in making alternative arrangements. They say first impressions last. Sorry SAS but in future i will avoid you like the plague and ensure any friends intending to travel with you are made aware of the airline for whom punctuality is a dirty word.

SAS Scandinavian review - by Kristof Bal
13 February 2007

Brussels - Stockholm ARN - Brussels in economy. Slow check-in at ARN but helpfull staff. The planes (B737-600) were fresh inside but the service was disappointing. No snacks or drinks are free on short-haul flights. FA's weren't really friendly.

SAS Scandinavian review - by S Arnold
26 January 2007

Dublin-Copenhagen-Bangkok return. Luggage lost for 6 days. Had to keep contacting airport about bags, told a different story every time we asked where it was. Had to get a taxi out to the airline offices (1 hour) to collect 100 dollars to buy clothes and replace essentials. When we contacted the office in London, they didn't want to know about it. After months of fighting we eventually were offered 53 euro and 2 bottles of wine, which we turned down. I think it was possibly the worst airline I have ever travelled with.