SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports

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SAS SCANDINAVIAN customer review :  5 December 2009 : by Arsen Sahakyan   (Italy)

OSL-AMS in economy. Flight delayed because of some technical irregularities with the aircraft. Crew friendly. Food onboard for purchase. I was lucky to get a promotional fare on this route, otherwise SAS is expensive for short-haul routes. I think they could at least offer complimentary refreshments and drinks during the flight.

SAS SCANDINAVIAN customer review :  30 November 2009 : by J Javitt   (USA)

IAD-CPH business class return. I got a comfortable seat, 2x2x2 configuration, outstanding service, a real blanket and pillo, spacious, clean, lavatories. The food was far better than United Airlines, though not quite as good as Austrian. The seat does not go flat but plenty of deep recline settings to accommodate most tastes.

SAS SCANDINAVIAN customer review :  19 November 2009 : by G Felvus   (UK)

London Heathrow-Gothenberg return. Plane was clean and cabin crew friendly. Plenty of updates given by the cockpit crew as well.

SAS SCANDINAVIAN customer review :  15 November 2009 : by S Adlam   (USA)

FRA-STO-FRA Economy. Flights on time, aircraft clean and comfortable. FAs very good even with a smile. Comfortable flight for 2hours. Would fly them thru Europe again rather than budget airline as SAS seems a dependable airline.

SAS SCANDINAVIAN customer review :  28 October 2009 : by S Benson   (UK)

LHR-ARN return. Staff at check in rude. Boarding was quick but staff sour and unwilling to help passengers to find their seats. Quite old flight attendants, with no smiles. 10 mins after take-off the trolley was out on its roll. Got the impression that they tried to sell, and offer as much as they could. Planes were average. Did not think they were neat and clean inside. We used to live in Sweden as children, and often flew home to the US using SAS, so the fond memories are not lacking here - what is lacking though is customer service, attention and care, and a feeling of being safe with SAS. This is gone now.

SAS SCANDINAVIAN customer review :  24 October 2009 : by Peter Giudes   (Australia)

BKK-CPH-LHR, CPH-BKK Business Class. A340 shell seats in 2-2-2 configuration, wider than Thai, but not as much seat pitch. TV screens smaller and not as many VOD choices. Service efficient and well organised. For this late departure, evening meal served as one course, with snacks etc if you wanted them. Breakfast on long haul consists of usual continental things then a buffet served from the cart. CPH-LHR Hot meal served (no choice), but was excellent. Good french wine served and refills offered. Three very professional flights with great service.

SAS SCANDINAVIAN customer review :  28 September 2009 : by H Gehararigo   (Switzerland)

GVA-CPH-NRT Return Economy Class. It was the cheapest choice of this route and aircraft were clean, food and drinks much better than counterparts such as LH or KLM. Staff was professional and helpful.

SAS SCANDINAVIAN customer review :  26 September 2009 : by Alan Mackenzie   (Denmark)

I checked-in online for CPH-VCE trip for my wife and I, for the following day. We were pleased to get seats 6A and 6C. On arrival at the airport we printed out the luggage label, attached it, and took our one suitcase to the bag drop. The check-in girl confirmed all our details. On arrival at the gate we were each handed a slip together with our boarding cards (without any explanation) and having sat down, were surprised to see that our seats had been changed to overwing seating 20 D/E. A bit puzzled and not at all happy about this we questioned why our seats had been changed, and were told it was “for operational reasons”. This begged another question; “had the plane been changed?” The answer was “No, it's still the same plane”. The short version is that we were told that only Business and Economy Extra were guaranteed their chosen seats, and that the plane was full so we would have to accept the newly allocated seats. As you can imagine we were rather disappointed that our requested seating, in a good location were confiscated without explanation – not an ideal start to a holiday trip. After having settled down to await boarding, we were pleasantly surprised to be approached by the lady who had previously issued the new seats and told she had spoken to somebody and was now authorised to reassign our 'old' seats. Return VCE-CPH I logged on to the SAS website in order to check-in for our return flight as soon as it was possible, ie. 5 seconds after scheduled opening, and there were hardly any seats to choose from - very nearly all the seats were pre-allocated. This does not square with the SAS statement “Check in online and choose which seat you prefer onboard the flight”.

SAS SCANDINAVIAN customer review :  5 September 2009 : by Erich Koller   (Switzerland)

ARN to OSL. Full flight gave a very cramped feeling. Staff okay but nothing special. No free drinks served on the 1 hour flight, so equal to a LCC, however fares are not matching those. I must admit that for an airline in a turn-around situation like SAS, it would be better to focus much more on customer service.

SAS SCANDINAVIAN customer review :  31 August 2009 : by J Davis   (UK)

LHR to ARL. Aircraft delayed by 8 hours due to technical problem. SAS had to fly over a fresh battery before we could take off. Given just a paltry £10 to spend the day at Heathrow, which doesn't go very far. When we finally took off (and missed our connection to Visby), the airline had the gall to charge us all for drinks - you'd think at least we had deserved a free drink having been forced to wait at the airport all day for no fault of our own. I wrote to complain but received the usual non-commital couldn't-give-a-corporate-damn response. If the airline had been slightly more reasonable and admitted their liability I would consider using them again, but I think they behaved arrogantly, so I will never step on board one of their planes again and would never recommend them to anyone. Well done SAS, you should be really proud of yourselves.

SAS SCANDINAVIAN customer review :  29 August 2009 : by K Pardoe   (Australia)

Narita/Copenhagen/Manchester. Flight crew friendly and come round with water periodically mid flight. Even the head purser was pushing a trolley in economy. Seats had individual screens , announcements made warning of turbulence ahead. Not so good : seat base uncomfortable, no AVOD, no choice of food, but always managed to eat something. Newish 319 on CPH-MAN leg. Heathrow/Copenhagen/Bangkok. Old M82 LHR-CPH with ashtrays but reasonable legroom. CPH-BKK - arrived back 2 days later on the train 4 hours prior to takeoff, checked in but not given a seat allocation, was told it would be allocated at boarding. Went to gate when called, there were 2 queues, joined one and when reached the end was told as no seat allocation had to join the end of the other queue. Finally allocated a seat but then had to join the end of the other queue again to go into departure lounge. The good thing to come out of this was that upgraded to Economy Extra. Pushed back 5 minutes early. Meal served straight away and then lights out until 90 minutes before arrival when breakfast was served. Landed 30 minutes early.

SAS SCANDINAVIAN customer review :  12 August 2009 : by Simon Canny   (Australia)

BKK-OSL Business class. Late leaving and this was a feature of all but one of five SAS flights for me. Crowded with a lack of privacy by comparison with Thai Airways (MEL-BKK). No use flying within Europe with SAS for a true Business class experience as the seating was the same as economy, and they sat me in the premium economy seating anyway. The Business seating is inadequate by comparison with many other airlines doing this Asia-Europe route. CPH-BKK Economy extra. Middle seat despite the overcrowding from economy resulting in upgrades for some economy passengers. They were happy about their upgrade, I'd paid more and got less. Barely sufficient leg room and no great width. My advice would be to save money for a hotel room at the other end.

SAS SCANDINAVIAN customer review :  10 August 2009 : by K Pellberg   (Sweden)

Stockholm - Kirkenes via Oslo. Ancient aircraft with very cramped seating. On the first leg an extremely hot cabin which didn't get any cooler during the 50 mins flight. Nothing is free in economy onboard SAS - not even a glass water, not even when it is about 30 degrees C in the cabin. So purser's "enjoy the flight" and captain's "make yourself comfortable" felt like a real mockery. The punctuality is the only reason to choose SAS.

SAS SCANDINAVIAN customer review :  3 August 2009 : by S Apicella   (Italy)

MIL-CPH in Economy class. Very clean A321 with good seats and relaxing atmosphere. Flight was really full, but still enjoyed professional announcements and nice crew.