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South African Express Airways by Sylvia Goddard
31 December 2006 Customer Trip Rating : n/a
Port Elizabeth to Durban economy. Not impressed, very rocky flight
with a seemingly over zealous person on the stick. Took a travel sick
tablet for a 50 mins flight! Service seemed OK and plenty of cabin crew
around but I really just wanted to be on the tarmac. Possibly one of
the worst flights I have known - but that may just be me.
South African Express Airways- by Craig Thomas
12 July 2005
Full flight on Canadair Regional Jet departed at 0620. SAX has not refurbished cabins
on the CRJs, so they are looking a little tired and dated - would be great to have
the seats installed on their Dash 8s rolled out across the fleet. Expecting the worst
for breakfast, I was pleasantly surprised - fruit, yoghurt and a hot meal were
provided. The hot meal consisted of an omelette, sausage, tomato and onions - the
omelette was fresh and tasty and certainly the best omelette I have had on board any
flight. Two rounds of coffee/tea followed, by which time the descent to Windhoek
commenced. Very impressed with the breakfast on this run - can't see why it can't be
expanded across the network for morning flights. All in all, a good experience.
South African Express Airways- by Craig Thomas
8
July 2005
Travelled Johannesburg - Kimberley - Johannesburg and Johannesburg - Gaborone - Johannesburg in
June. SAX has refurbished all their Dash 8-300s, so seating very comfortable - stylish blue leather
seats with adjustable headrests (more comfortable than seats on many larger jet aircraft). Service
good on all sectors, however catering seems to be hit-or-miss and inconsistent in terms of quality
and quantity. JNB-KIM flight departs at 0555 with a flight duration of 1h20 - appaling breakfast is
served, consisting of yoghurt, a few pieces of melon and papaya that they call a fruit salad and a
stale, dry, unappetising muffin. Return flight from Kimberley at 1935 - different story; delicious
chicken wrap, savoury biscuits and chocolate. JNB-GBE although flight is only 50 minutes and
departed at 0730, a full breakfast was served (why they cannot do this on the Kimberley flight is
beyond me). Bread roll, cold meats, cheese and fruit. Afternoon departure from Gaborone at 1540 -
the most disappointing of all... snack box handed out opens to reveal a packet of mixed nuts and a
packet of crisps ! This definitely leads one to feel ripped off at having paid over R2,500 for the
return flight to Gaborone. Air Botswana by comparison have taken heed to catering feedback and
replaced their peanut-and-biltong service with proper sandwiches etc on board. A little consistency
at SAX would be great !
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Customer Rating = from 1.0 (very poor) to 5.0 (excellent) |
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