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SA Express Passenger Reviews and SA Express Customer Trip Reports



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SA Express Customer review :  4 April 2014 by T Toma    (Switzerland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We booked a flight Port Elizabeth-Cape Town in January 2014: Unplanned landing in George because of a malfunctioning cabin door, no serious help from the cabin crew. In George we were sent to the transit for the next flight from Port Elizabeth-Cape Town departing 2 hours later which was surprisingly almost empty. Because of that we missed the trip that we booked in Cape Town in the afternoon. No desk at Cape Town Airport from South African Express, no answer from them after we send our complaint and no "sorry" from their side. Really disappointing.



SA Express Customer review :  13 January 2014 by M Cowell    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPT-GRJ with SAA Air Link. Love this route, serviced with a superb EMB135LR. Pre-booked seats and check in easy. Domestic side of CPT airport is a pleasant roomy building with a couple of good cafe's. Flight called on time and departed on the dot. Friendly and efficient single cabin crew member managed to get through snack/juice service in 40 minute flight, even though plane was full. Impressed with her diligence to cabin safety. Captain informative during short flight pointing out way points on what was a stunning day. On time arrival and picked up bags as we walked off the plane. Great little airline.



SA Express Customer review :  29 December 2013 by Derek Salter    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round trip from OR Tambo to Richards Bay. On time departures and on time arrivals on both occasions. Comfortable seats - good service. Planes are noisy (Dash 400). Baggage arrival at Richards Bay took for ages with no explanation. Rather expensive for such a short flight. Otherwise no complaints.



SA Express Customer review :  4 November 2013 by F Harle    (South Africa)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Second time on SA Express - again impressed by speed at boarding and getting away, really like the feature of putting your excess hand luggage on a trolley as you board (Skycheck) and receiving it as you get off the plane. Delayed one hour due to technical issues from J'burg to East London - delays constantly communicated and mentioned onboard too. The flight was a tale of 2 hostesses - one rude, obnoxious and obviously hated her job 'Could I sit on this seat - 'NO'), the other friendly, engaging delightful - apologizing for only having one choice of white wine available (I remain impressed of the free beverage they serve on short domestic flights). Luggage out within 5 minutes off the plane. Good journey let down by one attendant.



SA Express Customer review :  23 July 2013 by Wilhelm Herbst    (South Africa)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Maputo to Cape Town on Friday 19 July at 09.40. As a rule I try not to take my luggage as cabin luggage, to make sure there is enough space for everyone in the plane for there hand luggage. On this flight, I knew I had someone waiting for me in Cape Town, and would have preferred to take all my luggage on the plane. When I saw it was SA Express and a small plane I decided to check in my luggage. What a mistake. I must admit, everything on the flight from weigh in to landing went very well. After landing we waited over 20 mins for luggage, eventually it came out that the staff had just unloaded the plane and then left the luggage outside! Really poor performance!



SA Express Customer review :  12 April 2013 by Derek Salter    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPT to DUR on 1 April. Travelling with an elderly relative who needed wheelchair assistance. Helpful right from the check-in guy to the wheelchair assistant in Durban. On time flight - comfortable seats and pleasant food. Couldn't fault the help from the crew and landside wheelchair assistants. Much appreciated.



SA Express Customer review :  19 February 2013 by Phil Carter    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jo'berg to George return. On both flights the two stewardesses were friendly and helpful. The seat was comfortable, the 'light snack' in a box far better than a lot of others I've had on larger airlines. Very fresh, well filled roll, chocolate bar and little biscuit plus soft drinks or coffee/tea. I'm pretty sure there were other drinks but I wasn't really paying attention! Outbound flight was a few minutes early arriving, the inbound 20 minutes early! As we were all on board the pilot took off then and there - great! We were able to check in our luggage from George to LHR with no problem, great bonus not having to drag it from one terminal to another at Jo'berg. Very friendly check in lady at George. Very happy with all aspects of our flights.



SA Express Customer review :  11 October 2012 by D Pegg    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CRJ700 aircraft JNB-Walvis bay. Departed and arrived on time, friendly cabin crew. Cold light box meal served with drinks which was more than adequate and tasty. Captain kept passengers informed - all in all a pleasant experience.



SA Express customer review :  3 October 2012 by Dolf Marais (South Africa)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

JNB to Richards Bay return flight on Friday, 28 Sep 12. Flight was delayed by almost 30 min. No reason given. Bad weather when we arrived at Richards Bay and after two attempts to land was diverted to DUR. Landed safely in DUR with the option of flying back to JNB and then out to Richards Bay the next day or we could travel back to Richards Bay at our own cost! I was fortunate to get a vehicle after waiting an hour for one and travelled back at my own cost. Pity it is the only operator between JNB and Richards Bay!


SA Express customer review :  21 September 2012 by Derek Salter (South Africa)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUR to CPT, 20 Sep. Small planes, limited overhead luggage space. Seating comfortable with reasonable leg room. On time departure and arrival. Helpful and pleasant staff. Special meal ordered and available and tasty.


SA Express customer review :  6 September 2012 by Stephane Gallon (France)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JNB-HDS-JNB. Very satisfied with the experience on these very short (50min) flights operated by South African Express. Seat assignment at booking, fast check-in, on time departure and arrival, quick baggage delivery. But what struck us was the service on board, outstanding for commuter flights nowadays : pre departure orange juice, adequate meal box during the flight with choice of drinks (including alcoholic), and then coffee and tea. All this for free, with special meal requests observed, and served by smiley and efficient crew. If I add that using the company web site is a breeze (I changed flights schedule in a few seconds), I think SAA Express is a model that American and European domestic air companies should follow.


SA Express customer review :  17 August 2012 by A Jhunjhunwala (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Johannesburg - Lubumbashi return in Economy class. Plane was B737-300. Flights on time and almost empty on outbound leg. Requested vegetarian meal and had to show ticket confirmation to get it from surprised flight purser. Meal was served cold and did not taste good. Even though it is a short trip of around 2.5 hours, the ticket fare is exorbitant - more than USD 900! There is no inflight entertainment.


SA Express customer review :  2 August 2012 by Derek Salter (South Africa)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Durban to Cape Town - 26 July. An hour delay due to late incoming flight. Kept informed and apologies on the ground and by captain and flight crew. Comfortable seats, good leg room and pleasant snacks with good drink options. Bags arrived quickly at Cape Town.


SA Express customer review :  13 November 2011 by A Mann (South Africa)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

After 4 flights between BFN and JNB I must confess that there is no standard in the service. One flight was excellent - orange juice before the snack which was served with water and a drink. The snacks are tiny. The last flight from BFN, we were told that due to the short flight time, only water and juice would be served. It was the same flying time as the other flights and two cabin crew onboard. Why no consistency?


SA Express customer review :  2 August 2011 by M Shah (Kenya)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew SA Express JNB-WDH. Check in was fairly quick. There is no separate line for Alliance Silver/Gold. Boarding was via bus. They boarded the bus, and then made us wait 30 mins as the plane was not ready. Even though it was cold outside, the bus did get stuffy. We then had to wait another 15 mins by the plane before we could board. The CRJ200 has 2-2 seating, which was comfortable for the 2 hr flight. A cold breakfast box was offered, which was excellent. It had cereal, fruit, yoghurt, cold cuts, cheese, etc. Very substantial. Also tea/coffee and soft drinks were served. There is no IFE. Service was good and efficient. Overall very pleasant flight experience.


SA Express customer review :  18 March 2011 by P Naylor (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Used this airline on many occasions, JNB-ELS. Crew always polite and friendly, aircraft clean and comfortable. Example of how a regional carrier should operate.


SA Express customer review :  4 February 2011 by T Impson (China)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUR - Port Elizabeth return. Pilots kept us updated on weather and time en route. Food was fantastic and cabin crew really friendly. Was expecting cramped seats etc as the plane on route was a CRJ-200 but it was great. Plenty of space with seats really comfortable. Considering that the price was only R180 more than the low cost airline on this route and cheaper than the other, this was great value for money with full service being provided. All in all great service and would be very happy to fly them again.


SA Express customer review :  4 February 2011 by Per Erik Bergh (Gaborone)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SA Express is going fast downhill. Travellers are recommended to use other airlines as cancellations and delays seems to happen frequently after the World Cup. Just had two flights cancelled and the third delayed on 4th February 2011. Service and information also very poor.


SA Express customer review 19 January 2011 by Mark Cowell (UK)

Customer Rating :  4/5

4 Star Rating

CPT-GRJ with SAA Airlink. Easy check in at CPT. Flight boarding delayed 30mins due to fog at GRJ. Upon boarding the EMB-135LR, Captain was informative on reason for delay. After departure muffin and juice service round was made before the decent and very smooth arrival into GRJ. Good price, good crew, good aircraft. Cant really ask for much more.


SA Express customer review 16 March 2010 by R Crisell

Customer Rating :  5/5

5 Star Rating

PLZ-JNB. Very quick and efficient check-in, surprisingly good food for such a short flight. CRJ 200 aircraft is fast, quiet, clean and has comfy seats. Great service from cabin crew to. Flights sometimes a bit more pricey than some low cost airlines but the product is that much better.


SOUTH AFRICAN EXPRESS AIRWAYS review : 18 September 2009 by Terry Stokes

Customer Rating :  4/5

4 Star Rating

Durban-Port Elizabeth and Port Elizabeth-Cape town. Check in was quick. Both flights on time. Crew on both flights were professional but unfriendly.


SOUTH AFRICAN EXPRESS AIRWAYS review : 21 March 2009 : by M Preston

Customer Rating :  5/5

5 Star Rating

JNB-GRJ. The flight had a technical problem which resulted in the pax being transferred to a back-up aircraft. The delay was well handled with full and clear information being given at all times, as well as good humoured and sincere apologies from the flight deck. In the end we got into George just over an hour late. Congratulations and thanks for a professional and relaxed approach to the problem.


SOUTH AFRICAN EXPRESS AIRWAYS review : 7 November 2008 : by Jason Tottey

Customer Rating :  5/5

5 Star Rating

Jo'Burg to Gaborone to Jo'Burg. Have to say overall was very pleased with this airline. Only a short 1 hour hop, but seats very comfy. Small snack on board. Selection of soft drinks and 3 beers. Something larger airlines cant manage. No delays on either flight. Would use this airline again for more regional travel.


SOUTH AFRICAN EXPRESS AIRWAYS review : 24 October 2008 : by M Preston

Customer Rating :  5/5

5 Star Rating

CPT-JNB-CPT economy. I booked 3 days before departure for a quick return trip. I would have travelled SAA in preference to the other carriers, but after booking I compared prices between SAA and the four other domestic carriers, and comparing similar timings, SAA was the least expensive (ZAR 1565), admittedly not by much, but so much for 'low cost' carriers. When I saw the long check in queues for the other carriers at CTIA I was even happier to have booked SAA, simply drew my boarding card after checking in online and sauntered to the boarding gate. Flights were punctual, lots of information from the flight deck, cabin crew attentive and friendly, modern clean aircraft, and decent seat pitch.


SOUTH AFRICAN EXPRESS AIRWAYS review : 23 October 2008 : by Mark Cowell

Customer Rating :  4/5

4 Star Rating

Cape Town - Port Elizabeth SAA Express. Domestic terminal working very well considering it was Monday morning and in view of the ongoing major construction work. As SAA silver card holder grabbed 20mins in pleasant SAA lounge. Flight called 10 mins before departure and bussed to remote stand. CRJ200 fitted with the brightest blue leather seats I've ever seen. Excellent weather en-route which always helps with the sense of a nice flight. Crew served breakfast of juice, muffins, ham, fruit bowl and coffee. Service would put most US and Europeans airlines to shame and all on a little CRJ. Landing and disembarkation at PLZ efficient.


SOUTH AFRICAN EXPRESS AIRWAYS review : 13 October 2008 : by Mark Cowell

Customer Rating :  4/5

4 Star Rating

Cape Town - George SAA Air Link. Domestic terminal busy but check-in fairly efficient. Please note, SAA Silver card holders you can check in at Business/First desks and use lounge. Flight called 20 mins before departure and bussed to remote stand. EMB-135LR awaited, which as only half full, was qucikly boarded and ready for departure. Captain warned of poor weather in George (thunderstorns, wind and low cloud) before departure, which was 20 mins late as a result. Brief 30min flight during which juice and muffins were served. Descent began into George dodging thunderheads. Broke out over George airport perimeter at what must have been decision height for a greaser of a landing. Got the feeling this was a thoroughly professional crew doing a super job.


South African Express Airways by Sylvia Goddard

31 December 2006  Customer Trip Rating : n/a

Port Elizabeth to Durban economy. Not impressed, very rocky flight with a seemingly over zealous person on the stick. Took a travel sick tablet for a 50 mins flight! Service seemed OK and plenty of cabin crew around but I really just wanted to be on the tarmac. Possibly one of the worst flights I have known - but that may just be me.

South African Express Airways- by Craig Thomas

12 July 2005

Full flight on Canadair Regional Jet departed at 0620. SAX has not refurbished cabins on the CRJs, so they are looking a little tired and dated - would be great to have the seats installed on their Dash 8s rolled out across the fleet. Expecting the worst for breakfast, I was pleasantly surprised - fruit, yoghurt and a hot meal were provided. The hot meal consisted of an omelette, sausage, tomato and onions - the omelette was fresh and tasty and certainly the best omelette I have had on board any flight. Two rounds of coffee/tea followed, by which time the descent to Windhoek commenced. Very impressed with the breakfast on this run - can't see why it can't be expanded across the network for morning flights. All in all, a good experience.

South African Express Airways- by Craig Thomas

8 July 2005

Travelled Johannesburg - Kimberley - Johannesburg and Johannesburg - Gaborone - Johannesburg in June. SAX has refurbished all their Dash 8-300s, so seating very comfortable - stylish blue leather seats with adjustable headrests (more comfortable than seats on many larger jet aircraft). Service good on all sectors, however catering seems to be hit-or-miss and inconsistent in terms of quality and quantity. JNB-KIM flight departs at 0555 with a flight duration of 1h20 - appaling breakfast is served, consisting of yoghurt, a few pieces of melon and papaya that they call a fruit salad and a stale, dry, unappetising muffin. Return flight from Kimberley at 1935 - different story; delicious chicken wrap, savoury biscuits and chocolate. JNB-GBE although flight is only 50 minutes and departed at 0730, a full breakfast was served (why they cannot do this on the Kimberley flight is beyond me). Bread roll, cold meats, cheese and fruit. Afternoon departure from Gaborone at 1540 - the most disappointing of all... snack box handed out opens to reveal a packet of mixed nuts and a packet of crisps ! This definitely leads one to feel ripped off at having paid over R2,500 for the return flight to Gaborone. Air Botswana by comparison have taken heed to catering feedback and replaced their peanut-and-biltong service with proper sandwiches etc on board. A little consistency at SAX would be great !




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