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SAA South African Airways Passenger Reviews and SAA Customer Trip Reports
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South African Airways Customer review : 22 May 2013 by E Cloete (South Africa) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CPT-JNB return. Both flights on B737-800. Cabin crew very friendly. I sat at the emergency exit and cabin crew
member explained what I should do in case of an emergency in a professional and friendly manner. IFE could use
some work, but I suppose its acceptable for a 1hr 45min flight. Food was great. Liked the announcements from the
pilots, they were regular and very informative. Both landings were greasers (smooth landings). SAA pilots are
definitely amongst the best in the world. Overall a great experience and great value for money.
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South African Airways Customer review : 20 May 2013 by G Ames (Australia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew PER-JNB return on A340 and was appalled by this service. In flight entertainment was almost non existent.
Channels were interfering with one another so nothing made sense. Food was poor and on the way to JNB it was cold.
Will avoid flying SAA in the future regardless of the cost.
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South African Airways Customer review : 20 May 2013 by Adam McLane (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-JNB return. This was my first long haul flight and first trip to Africa. (Many transatlantic flights though) I
found everything about the trip to be professional and meeting my expectations. The seats reclined sufficiently
for the level of service. Food and food options were good. Lots of snacks, good portion sizes, etc. The wine was
decent and did the trick. The in-flight entertainment really helped pass the time. I watched more TV and movies on
those two flights than I've watched in months. I was pleasantly surprised by the friendliness of the flight
attendants. The return flight was only about 40% full so I was able to fully lay down and sleep 10+ hours
straight. An overall great experience, I'd fly with them again.
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South African Airways Customer review : 17 May 2013 by D Olsson (Australia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Domestic flight CPT-JNB was fine - good staff, decent plane, no hassles. Be aware though that passengers bring
enormous amounts of hand luggage - big bags or multiple bags (I even saw two guys who each had a medium-sized box
in addition to their carry-on bags. All the bins were full when there were still 20 people left to board.
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South African Airways Customer review : 15 May 2013 by A Chan-Tidemann (USA) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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When attempting to travel to Cape Town from New York City for Cape Town Jazz Festival, flight got cancelled due to
engine failure. Took 3.5 hrs to get rebooked onto an Emirates Flight departing 12 hrs later, which would have 8 hr
layover in Dubai. Got day rooms at JFK after some discussion. When returning to airport to check into Emirates
flight we were told SAA had never made the reservation in the system, there would be no meals and there was no
connection out of Dubai. We went home. As compensation they "offered" us 25% off a new ticket.
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South African Airways Customer review : 13 May 2013 by B Amayun (Benin) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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May 3, SA 083, COO-JNB Economy. SAA offer the only direct flights between COO and JNB twice a week. Tried checking
in online, but the response from the system was always "error - We could not find that reservation". Even called
the SAA office to get it corrected, but did not get any relief. Fortunately, there was no problem checking in at
the airport. Delayed on take-off for about one hour. Not a single word of explanation or apology came from the
crew. Aircraft was Airbus 319, and the flight was full. The food was meagre and awful - almost inedible. Again
delayed taking off after the stopover in Pointe Noire, it was already dark when we arrived in Johannesburg, making
me miss my meeting of the evening. Only on arrival at OR Tambo airport that someone apologized for the delay. When
the aircraft had parked at the terminal, they could not get the gangway to open, and we had to wait some more.
Mechanics were called, but still they could not open it. The buses came to the rescue to take us to the terminal.
We had to descend down the stairs with all our hand luggage. With all the above missteps, it was a disappointing
experience. I did not find any reason for assigning four stars to this airline.
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South African Airways Customer review : 29 April 2013 by W Morgan (USA) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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EZE-JNB-CPT-JNB-EZE. Business Class. Airbus A340-300. Remains a solid product with a friendly professional
crew. Seats: comfortable enough, suggest centre aisle. Good duvet and real feather pillow so able to get
some sleep. Meals: excellent quality for airline food and adequate portions and complementing wines.
Movies: Did JFK-JNB-JFK in the same month so I was hard pressed by the end of March but it is a good on
demand system. Value for money: SAA has monopoly on the routes to South America from SA so they can and
do charge what they like. Worst Part: SAA continues to use low grade cheap instant coffee in Business class
which is not acceptable when so much attention has been paid to other aspects of the product. Additionally,
JNB-EZE is day time flying during comparatively 'normal' hours either side of the south Atlantic yet SAA
insists on blacking out the cabin with all window shades down. 11 hours is too long to sit in artificial blackout
especially since I have never been in SA226/7 when Business class is more than half empty. Rows 15/16 in
their own 'cabin' are very nice to sit in if the crew are not using it as a bedroom.
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South African Airways Customer review : 25 April 2013 by Lars Gaebler (Thailand) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HKG-JNB-WVB and back two weeks later LVI-JNB-HKG. Long Haul flights from and to HKG were on time. SAA connect operates
to WVB and we got delayed by 1 hour due to technical defect. Have never experienced that the pilot would come to
departure hall and explain about the delay and later gave a very detailed explanation before take off. Well done. Food
was alright nothing special really same with IFE. Very quiet flight. Contacted Call
Centre for seat reservation which
was carried out promptly.
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South African Airways Customer review : 24 April 2013 by J Heinrich (Australia) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Booked on Flight 359 from Jo'burg to Cape Town on 12 April, 2013. One of our bags was the last off Flight
7701 from Sydney even though it was tagged "Business". Staff at the desks were more interested in chatting
to each other than booking us through to the Cape Town flight. Finally joined other people at the boarding
gate only to be told a couple of minutes later that the gate was being closed, leaving 28 of us stranded
there! Had to head downstairs again to find another flight which ended up being 3 hours later, even though
our luggage left on the original flight.
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South African Airways Customer review : 22 April 2013 by S Thomson (New Zealand) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Onboard an international flight (Cape Town to New Zealand). Just before Johannesburg we were diverted to
Bloemfontein "due to bad weather". We had to wait 3+ hours for the plane to be refuelled - in which we did
not get much updates or any food or water! Then majority of people on the plane missed their connecting
flights. When we were finally on our way back to Johannesburg, we were told that the ground staff will meet
us and tell us exactly where to go. But there were no ground staff meeting us, instead we had to run up and
down (with a baby) to find out where to go. Hours later someone finally helped us and we were put up in a
hotel for the night. We were told to go back to the airport the next morning to re-book our connecting flights,
which we did. The worst service I have experienced, especially travelling with a baby. Not recommended to
anyone travelling with kids.
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South African Airways Customer review : 17 April 2013 by U Günther (Switzerland) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Windhoek to Johannesburg. Flight was full and airline upgraded many people from Economy into
business - to the effect that the entire C class was completely full. It felt crowded like in Y class. Not very
pleasant for people that paid for the fare. Flight attendants very friendly and efficient and food was good
though.
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South African Airways Customer review : 2 April 2013 by H Hoch (USA) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew to Johannesburg from JFK. Plenty of room in economy as compared with US airlines, The food and
service were excellent. Less leg room on the Jo'burg-Cape Town short flight but full service meal and good FA
service. Return to Jo'burg, about the same. The flight back to JFK was wonderful, again. Goof IFE, great food
and service.
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South African Airways Customer review : 27 March 2013 by H Williams (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JNB-PER in economy. Reasonable flight, not comfortable but no worse than most economy flights. Staff
pleasant enough. Food very poor and breakfast unpleasant. Eat before you get on board. Nothing to
particularly recommend it, except this is the only flight on this route.
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South African Airways Customer review : 26 March 2013 by M Shah (Kenya) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew NBO - JNB - CPT - JNB - NBO in Business class. Excellent service on all fights, with crew going out of
their way to help. Food was always excellent, as were drinks. The crew were chatty, and suggested wine
pairings with food. Check in, luggage handling, boarding, etc., were all very good experiences. We had the
737's on 3 legs and A340-600 on JNB - CPT. The A340 is a very comfortable aircraft. Only downside is remote
boarding, and a huge jam at CPT waiting for luggage.
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South African Airways Customer review : 25 March 2013 by Derek Salter (South Africa) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CPT to JFK via JNB (6 March) and LHR to CPT via JNB (20 March). On time for all flights. Comfortable seats -
good entertainment system. Flight to JFK lightly loaded so able to spread out - helpful given that it is a 16
hr flight. Others completely full. Check in staff very helpful. Staff on all fights excellent - pleasant food and
regular visits to the cabin with drinks during night flights. Prices on the high side but well recommended.
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South African Airways Customer review : 19 March 2013 by K Pahkim (USA) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Business Class, IAD-DKR-JNB. Very comfortable flights with the flat bed on A340-600. Flights arrived in DKR
and JNB 45 minutes early! Crews were friendly and accommodating and the food service was excellent on
each leg. SA have definitely made some improvements in the service area (although I know this can be hit or
miss). Each main course had 4 options and there was more than enough food throughout the flight. Got
plenty of bottled water and tea/coffee always piping hot!
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South African Airways Customer review : 15 March 2013 by G Kemp (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight PER - JNB return economy. Seats narrow poor leg room. Cabin crew on outward flight rude and
extremely unhelpful, return flight very good service. Meals were cold and plane was late leaving due to non
arrival of meals, ground staff were not available as it was the weekend we were informed.
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South African Airways Customer review : 7 March 2013 by Mark Russell (Australia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from Cape Town to Johannesburg. Check in at Cape Town unable to check luggage through to Sydney.
Plane left 50 minutes late and had to wait 35 minutes for luggage in Johannesburg causing me to miss flight
to Sydney. Ground staff and SAA help desk at Jo'burg all offered a "I do not care attitude". No help received
or even offered. Last time I fly South African Airways.
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South African Airways Customer review : 25 February 2013 by A Chuter (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We left on the 1st Feb LHR - JNB - CPT. The checkin was fine but the flight was the worst I have ever experienced! The
crew: not one glimmer of a smile, no please, no thank you, it was as if they resented serving us and we did not feel
at all looked after. The Food: one mouthful was more than enough - disgusting! The entertainment system: the map never
worked and my touch screen was broken - just shrugs from the crew, my partners headphones only worked in one ear. The
worst thing was the temperature, my partner works outdoors and will often refer to 7c as 'balmy' but on this flight we
froze as did everyone else - what is that about SAA? The flight from JNB - CPT was a little better - the staff were at
least a little friendly. The return flights were a little better but but the food was again totally disgusting and I
am used to airline food. The entertainment system did work but had a very poor and very old selection of films. The
cabin temperature was again unacceptably cold. We will never fly SAA again and will warn all our friends and family of
our experience.
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South African Airways Customer review : 25 February 2013 by G Humphreys (UK) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew 18 February, Johannesburg to London. Flight timing OK. This must have been the oldest A340 in the
fleet. Plane virtually full and very uncomfortable, hardly any knee room. No seat back entertainment screens,
something not seen on an international flight for years. Entertainment consisted of one film displayed on a
few drop down TVs, reminiscent of cheap European charter flights. Food was passable, no better, and served
reasonably efficiently by a crew who showed little rapport with customers. Our journey from Cape Town had
originally been booked for a direct flight but SAA change to route all flights via Johannesburg meant an
additional 5 to 6 hours on our journey.
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South African Airways Customer review : 13 February 2013 by A Vermeulen (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-JNB. From Check-in to baggage collection, SAA service was flawless. Air stewards friendly, food was as
good as airline food can get (mediocre), but not worse than any of SAA's competitors. Aircraft was clean, and
staff was generally friendlier than other airline staff. I will fly with them again.
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South African Airways Customer review : 8 February 2013 by J Robson (UK) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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7 day, London - Johannesburg return. What has happened? From someone with over 40 years experience of
flying 'The Springbok', these 2 flights were just terrible. Outbound: Aircraft A340 was clean and tidy, left a
little late and arrived a little early. Crew - no smiles, no interest, no service! Food was ok and apart from the
'map' not working IFE was good. 4/10. Return: Check-in staff had no uniform making it difficult to tell who
was who. Aircraft was for some reason an A320 but was clean and as far as I could see in very good
condition. Flight was far from full capacity. Crew were ok with prompt service but virtually no passenger
interaction between meals which on this particular flight were far from being tasty. IFE was good and again
apart from the first few hours there was no 'map'! 4/10. They really need to improve their product if you want
to compete in today's' marketplace.
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South African Airways Customer review : 16 January 2013 by C Rule (USA) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK to JHB return on 12/29/12 and 1/13/13, and was very satisfied with the business class service. The flight
attendants on both flights were very friendly and pleasant, and attentive during drink and meal service. It is
true that the attendants then disappear for the majority of the flight but, since most of the passengers are
sleeping, I think passengers would be very annoyed to have service carts going up and down the aisles during
this time. If one wants something, one can ask and it will be supplied. The seats were very comfortable as
beds, and I slept well. I have no complaints at all.
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South African Airways Customer review : 16 January 2013 by B Kim (USA) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-JNB return. What I experienced, especially JNB-LHR leg was excellent. Flight attendants were attentive
and courteous with even the most basic request. The food itself was excellent. The pilots made regular
announcements, notifying passengers before meals of the choices, as well as apologizing beforehand if we
don't get what we want because of the meals being made in a 'ratio basis'. When I last flew SAA, the only
source of entertainment were small screens every few rows but now was offered a good selection of AVOD.
The seating was comfortable and was equivalent to the Economy Plus offered by United (which you have to
pay extra for) for leg space which I experienced with my connecting flight from LHR to ORD. Overall, a very
pleasant trip. Would gladly fly again.
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South African Airways Customer review : 14 January 2013 by T Poirey (USA) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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IAD-DKR-IAD. Both outbound and return flight were on time. Lie-flat seat is a little hard in seating position
but very comfortable if you use the blanket as a mattress in the bed position. Dakar-IAD leaving at 2am, the
entire flight is by night. IAD-DKR is overnight as well. Food is ok but nothing special. Breakfast was not
served before arrival in Dakar, which is odd, particularly in C class. The video system is not very easy to use
but the screen is adequate and the earphones are good. In all, SAA's business product is very correct. I would
recommend the airline, at least for this class of service.
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South African Airways Customer review : 10 January 2013 by F Bertoni (Italy) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Port Elizabeth-Johannesburg on a quite old 737-800, flying with a packed Economy. The service was pretty
good: nice cabin crew, a tasty and complete breakfast was served as this was an early morning flight. Good
selection of beverages. Comfort of the seat quite good. Landed ahead of schedule in JNB. Johannesburg to
Cape Town: this second flight was a different story. Flew on a pretty new and well-maintained but empty
Airbus A340-600, which was surprising to me as flight time is only two hours on this route. Cabin crew were
not good: quite rude, kept chatting among them for the whole trip in the back of the aircraft, ignoring some
requests from a group of Dutch passengers. A poor sandwich was served as lunch, with the usual selection of
beverages. The entertainment system was not running, but I could notice it is not the new touch-screen
version. Space for legs good with the usual 2-4-2 configuration for the A340. Overall, the price paid was too
high for what you get back aboard.
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South African Airways Customer review : 9 January 2013 by Gavin M Visser (South Africa) |
| Rating : 5/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SA 288, 3 January, Johannesburg - Beijing, Business (Premium) class, Seat 7K. Uninspiring, mediocre and
ordinary in every respect. Flight empty in business class cabin, 8 passengers with 42 seats on A340-600.
Departure at 00.30, drinks service, canapés, main meal service. Crew just going through the motions with a
complete lack of enthusiasm. Lots of loud chatting and laughing in the galley. Such an ordinary product. In
flight amenity kit best left behind - apparently a new product line - just the very basics. Requested coffee
twice and staff happily complied served in a paper cup with a serviette. Duvet and over seat mattress placed
on empty seat next to me - no offer to make the bed? One blessing on such a long flight is that the IFE is
good with a large selection of movies and series.
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South African Airways Customer review : 4 January 2013 by Richard Deane (Canada) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from London to Johannesburg, in economy. Love the new seats and the staff were great. The French
airspace was closed and the pilot kept us informed and offered to fly the next morning with free
accommodations despite the fact many others were just sitting on the tarmac, we did have a vote and
choose to stay and then went over Poland. Fantastic airline.
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South African Airways Customer review : 18 December 2012 by H Stewart (UK) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-JNB. Was switched from LHR-ZCH-JNB when Zurich airport was closed by heavy snow. Despite the late
switch SAA managed to get my wife and I on adjacent seats. SAA always scores well on flight attendant
service and the excellent bed cover and duvet. Used the Arrivals Lounge and as usual this was quiet and
well-staffed.
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South African Airways Customer review : 5 December 2012 by M Seoposengwe (South Africa) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Johannesburg to Washington route on 1st December 2012. I was on economy class and there were no
amenities whatsoever. The least SAA could have done was to send out a notice that they do not hand out
any amenities because why would I pay so much and not get an amenities bag.
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South African Airways Customer review : 3 December 2012 by N Anderson (USA) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We were on A340-300 from Dulles to Johannesburg. The seats were impossibly small. I am 5'6" and could
not cross or move my legs. My husband is 6' and could not move at all. The layover in Dakar only made it
worse. The flight was long enough without adding a stop. A340-600 could have made it non-stop. If you
are ever on the 300, change your route. We travelled extensively by air in Africa on BOAC planes that were
twice as roomy as the SAA. The worse part of the trip to Johannesburg was knowing we had to do it again to
get home.
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South African Airways Customer review : 14 November 2012 by K Richardson (Canada) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Very good trip CPT-LHR. Staff very friendly and professional. Food about the best of any airlines. Aircraft
clean. Entertainment up to date. Seats comfortable.
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South African Airways Customer review : 23 October 2012 by J Katnic (USA) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Business class on A340-600, CPT to JNB on Oct 1. Business class lounge nice with light snacks/espresso
machines/staffed bar. The latter turned out to be better than the food on board. Never flown economy on
SAA so unsure of the difference. Business class product comparable if not worse than US carriers. Lie flat
seats are those that do not fully recline but didn't attempt sleeping on this 2 hour flight. Plenty of leg room
but no pillows/blankets. Asked FA for a blanket but she never got back to me. IFE non-existent and meal,
which consisted of a pre-packaged salad and small dessert, was of poor quality. Two drink runs which was
good but after the meal/drinks, FA's retreated to the galley where they talked amongst themselves. The fare
cost $240 USD more than economy not counting the extra bag fee. Business class on this flight not worth
the extra money and would have chosen economy if I had it to do over again.
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South African Airways Customer review : 15 October 2012 by X Lombard (South Africa) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CPT-JNB-CPT on 737-800 in Economy. Both flights left early and arrived on-time. Both flights fully booked. Food was
great! Received the standard chicken croissant and muffin on the 10h00 flight to JNB. On the return flight to CPT at
17h00 we had a choice between a hot option of lamb and rice or chicken pasta, along with a salad, dessert , bun and
chocolate. Also could choose between more than 2 red wines. Cabin professional on both flights, was impressed by how
much service improved over the last 3 years.
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South African Airways Customer review : 15 October 2012 by Derek Salter (South Africa) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Cape Town to Johannesburg in economy on 11 October. Flight delayed due to closure of Jo'burg airport because of bad
weather. Captain kept us informed. Some of the time made up during flight. Easy boarding and deplaning. helpful
staff, pleasant food and ok seats.
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South African Airways Customer review : 10 October 2012 by F Baek (South Korea) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew recently Hong Kong-JNB and back. Terrible service and refusal on both trips of a baby bassinet, even though it
was booked 2 months in advance. Our baby met all the safety regulations but still told they are "breaking the law"
when they will give us one. On the first flight we managed to convince the captain to give us one, baby slept 8 hours
out of 13.5 hour flight. Also, we only received one bottle of water the entire flight and were told to go get our own
beverages. Temperature in-flight was way too cold. When ringing for service, we were ignored. Return flight better
service, but refusal of booked bassinet and our baby was the only one on the entire flight (under 9 kg and 73cm) I was
moved to a two window seater and could not sleep throughout the flight. Towards the end of flight the captain told me
not to fly alone again with my baby, or bring a car seat next time.
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