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SAA South African Airways Passenger Reviews and SAA Customer Trip Reports
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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South African Airways customer review : 27 July 2010 by G Strydom (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-JNB return. Decided to give SAA another go, after deciding 3 years ago to never fly with
them again. A340-300s are dated and no in-seat entertainment is an insult to paying customers
- makes me long for the B747-400 which they retired. Cabin crew were courteous (for a change),
but obviously wanted to get everyone asleep as soon as possible so they could chit chat at
loud volume in the galleys. Food was okay.
South African Airways customer review : 22 July 2010 by D Robey (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR- CPT. I tried to check in 20 mins after check in opened and there were no seats available
for selection (make sure you get seats allocated ahead of this as if we had been split up for
some reason at booking, that's what we would have been left with). I was impressed with the
staff, food and drinks (good wine). Only one drink service but you could ask for extra. The
biggest issue for me was the lack of comfort . The seats are close together, are very hard
and uncomfortable. To have planes with no seat back entertainment on a 12 hour flight is not
acceptable in this day and age.
South African Airways customer review : 20 July 2010 by A Juggernarth (South Africa)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Durban - Johannesburg, A319 excellent, clean and quiet aircraft. Flight departed on time and
arrived 20 minutes early. Food great and healthy. Flight attendants were professional and
friendly.
South African Airways customer review : 14 July 2010 by T Hammond (South Africa)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Lagos to Johannesburg. Boarding gate opened late and after sitting on plane for 4 hours the
flight was cancelled at 0300 because of an engine problem. Passengers taken to hotels but not
allowed their luggage, only after a crew bus left first - all luggage in tow. No information
given on when our flight would be, when we needed to be back at the airport and information
telephone number provided to us did not exist. As a result customers got less than an hours
sleep and spent the rest of the time waiting and frantically calling every SAA office and
travel agent we could think of. SAA eventually gives information at 1230 that all passengers
will be collected at 1400. Arrive at airport and again boarding gate is opened late. Sit on
plane for another 3 hours after which we are told we'll need to get off and they'll try and
get us on one of their other flights - 400 passengers very unhappy! 45 minutes later we're
told actually we will be flying and plane eventually leaves 4 hours late, only after we have
been shouted at by the crew who tell us they are tired and running out of patience - pity they
seemed to forget that they were being paid to handle this situation while we were paying to be
treated so badly! Eventually arrive back at 0430 South African time - a day late and very
tired and feeling abused because of shocking, rude and unhelpful treatment from staff.
South African Airways customer review : 7 June 2010 by T Dunbar (South Africa)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
After two attempts at departing from IAD on 2 June the captain decided that due to a technical
problem we would be spending the night in a hotel. After disembarking we were efficiently
given vouchers for various hotels. It took less than 1 hour from the time I disembarked to
arriving at assigned hotel. The next morning we departed IAD on another aircraft without a
hitch. The situation was handled professionally and we were appraised of what was happening.
The captain and crew turned a frustrating event into a pleasant outcome. The rest of my
flights from JNB-NYC and IAD-JNB were extremely pleasant, the food was good the service was
great and apart from the delay all other legs of my journey were on-time.
South African Airways customer review : 29 May 2010 by Ian Matheson (Ireland)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-JNB & CPT-LHR: Staff friendly, inflight entertainment was good and food / drink was
plentiful and better than most European airlines I have flown with. My only gripe was that my
pre-booked seat was changed at the gate by an overly pushy fellow passenger.
South African Airways customer review : 27 May 2010 by Bill Shields (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London-Cape Town flight. Rude stewardess who argued about my reallocated seat, saying I should
have had the alteration signed (how should I know? - it was her colleague who changed it) and
seemed to be implying I'd altered it myself. An Airbus still equipped with ancient CRT
televisions that dropped down from the ceiling. And they didn't work - the sound kept dropping
out on the single available film, so the captain apologised and they were all turned off. As
were the overhead lights, the moment the meals were cleared away. So on with the reading
lights - but those weren't working either. So there we sat, digesting a dull meal, in pitch
darkness, for 12 hours. The longest flight I can remember, and my last with SAA.
South African Airways customer review : 27 May 2010 by J van der Westhuizen (South Africa)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SAA must be the most rapidly deteriorating airline in the world, the biggest problem is
service from a young inexperienced and pretty uninspiring staff. If you travel in Africa you
are likely to be flying a vintage plane with tatty interiors and terrible food.
South African Airways customer review : 26 May 2010 by A Gill (South Africa)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Johannesburg to Durban. The crew were generally pleasant and snack was tasty. A drink was
served too and no problem ordering a water. The only downside was when the lady next to me
wanted to give the Cabin Attendant her empty bottle as she was checking the seat belts and was
told to "put it in your seat pocket".
South African Airways customer review : 2 May 2010 by Paula Loguda (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Volcanic ash issues led us to purchase Business class from CPT to EZE. Quick check in.
Unexciting new lounge now open. Pre departure drinks. Clean aircraft. FA well groomed,
professional and efficient. Entrees of the two meals were very - haven't had this experience
in years on other carriers. IFE okay, not super. Flat beds and comforters were excellent.
Bathrooms kept clean.
South African Airways customer review : 2 May 2010 by L Whistance (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Heathrow to Cape Town return. Crew not exactly welcoming. Agree with another comment stating
that crew can't wait to get the meals out and over and done with. On return flight our family
of 4 was not even seated together and whilst trying to locate the different seats, staff just
stood there and watched us struggle. Inflight entertainment poor.
South African Airways customer review : 1 May 2010 by Paula Loguda (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Richard's Bay to JNB and onward to Kruger. Check in was a breeze as was security. Both flights
on clean aircraft. Flight crew professional and very efficient. A full box lunch with hot/cold
beverage and wine service was included on the under 2 hour flight and a sandwich and beverage
on the shorter 1 hr flight.
South African Airways customer review : 28 April 2010 by T Shi (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
JFK-JNB-DAR in Business class. JFK-JNB was an epic 14-hr journey, made relatively comfortable
by SAA. The biz class on the plane is a 2-2-2 config. Being at the window seat proved
awkward when the aisle seat aside me was fully extended - there's little space to maneuver
yourself over the seat to get to the aisle. Otherwise, the food was ample and decent and
movie selection very good. The staff seemed a bit hurried as the flight was full, but were
pleasant enough and accommodating. JNB-DAR was a much shorter flight. Still, a full meal was
provided. The biz lounge at JNB was under construction as of Mar 28, but if you need to smoke,
they'll give you a pass for the Prestige Lounge (nicer and less crowded).
South African Airways customer review : 21 April 2010 by G Slater (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-CPT-LHR Economy. A340-200 with overhead monitors and only 2 movies, starting during
dinner time and nothing for the rest of the flight. Space quite good but seats are
uncomfortable for sleeping. Service very good and very pleasant FA's. Food and drink good
and couple behind me scored with Moet champagne for their honeymoon. New check-in at Cape Town
is not so good with all flights together for check-in causing long queues with closed desks.
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