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SAA South African Airways Passenger Reviews and SAA Customer Trip Reports



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South African Airways customer review :  30 June 2011 by Annelize Kidd   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We flew to JHB Economy class overnight from LHR during Easter and had a superb experience. We liked the tasteful interior of the plane, the multi-choice entertainment available on your own screen, the air stewards' outfits and friendliness, and the food, much better than previous journeys to South Africa using KLM, Air France or Emirates. The best part was we were upgraded to Business Class on our return journey -- what a wonderful experience that was for all of us, lying flat down in bed overnight flying the length of Africa! I was probably the only one in Biz class taking pictures for keepsakes. Well done SAA and thank you!


South African Airways customer review :  26 June 2011 by C Jones   (Namibia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

Flew Business Class from Windhoek-Johannesburg on their new Airbus A330. The interior looks and feels quite new and all works great. They have full lie down beds, which we didn't use as the flight was only 2 hours. The seats are very comfortable though, with various seating possibilities. Service and food was 10 out of 10, but I wouldn't expect any less for Business Class. Would love to fly on Business Class on the A330 again for a long haul flight and I can only recommend it.


South African Airways customer review :  9 June 2011 by M Sadiki   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JNB-PER. No PTV screen, general screens provided but with poor resolution for screens. Service after dinner was very haphazard. Food choices were limited.


South African Airways customer review :  4 June 2011 by Gavin Slater   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Domestic flights JNB/CPT return. The connecting flight from Johannesburg to Cape Town after a long haul from Frankfurt was fine. As it was midday, a hot meal was served and the staff were very friendly and responsive. Drinks were good. SAA has a well earned reputation for hospitality but I think this depends on the crew. On return, check in staff very good and facilities at Cape Town International are excellent. Also snack and drinks served. Really no competition for their European counterparts on domestic flights - so much better.


South African Airways customer review :  30 May 2011 by Mark Roberts   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

CPT-JNB-LHR Business. Domestic lounge in CPT poor food and drink offers. Flights all running at least an hour late, no information as to why, or even boarding when it had started. CPT-JNB staff friendly and motivated, but the cabin was unclean. Time consuming transfer Domestic to International at JNB. A346 to LHR was full, food and wine selection very good, well presented, and the service pretty by interested crew, not especially welcoming. Seat seemed to have a dip in the centre of the cushion when into flat bed leg space, rather old fashioned seat.


South African Airways customer review :  29 May 2011 by K Franklin   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PER-JNB-PER many times and SAA mainly uses an A340-200 or A340-300 on this route. This means main screen movies rather than inseat screens with VOD. This week I had two bulkhead seats to myself at the front of economy. The TV above me was so washed out I couldn't see the movies but they were not the latest releases so I tried to sleep instead. The legroom for the bulkhead was less than many economy class cabins. The service was OK. Overall I think SAA is a good airline but not a great airline.


South African Airways customer review :  27 May 2011 by M Macaluso   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-CPT on A340-200. Seats rock hard, the recline didn't work on my seat, no PTV screens, just one big screen for 40 people. Food tasteless and it was hard to get a drink when you wanted one.


South African Airways customer review :  22 May 2011 by B Klug   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

JNB-FRA. Nice lounge in JNB. Very good meal quality and service. Exceptional staff in my opinion. They were always trying to provide attentive and personal service. Would choose SAA again.


South African Airways customer review :  20 May 2011 by Gary Rumbold   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-JNB return. Won't comment on delays or economy class space as all much of a muchness whoever you travel with. I found cabin crew to be uninterested in passengers and apart from serving the meals service non existent. Saw a number of people press the button and were not attended. When looking at the route map on the IFE, I dont want to spend 4 in every 5 minutes being forced to look at leg exercises.


South African Airways customer review :  19 May 2011 by Francois Koenig   (South Africa)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPT-Nelspruit . Check in agent very friendly. Through security in no time. BA-146 was very comfortable. 2 flight attendants smiling and professional. Meal was choice of smoked chicken or beef salad - the freshest salad ever eaten aboard. Free booze, 2 x drinks run, dessert etc. Pleasant 2hr flight.


South African Airways customer review :  15 May 2011 by David Dun   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Shocking A343 aircraft being used between Perth and Johannesburg - all signs are in Spanish and English. Broke down on take-off from JNB resulting in 3.5 hr delay with no disembarkation allowed. Very poor space between seats. Poor and limited entertainment system.


South African Airways Customer review :  10 November 2011 by David Rocke    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CPT return on the new A330. My wife and I have flown many times on this route over recent years and have always enjoyed Business Class. Service is excellent, the IFE provides a wide choice of the latest films and the menu has been refreshed as well.



South African Airways Customer review :  8 November 2011 by Theresa Miloseski    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fantastic service from Perth to Johannesburg in Business Class. The plane to Johannesburg appeared to be older one and not the new Airbus I thought it would be. However the flight from Johannesburg to Perth was the new airbus and what a difference that made. The cabin staff were extremely courteous and efficient both ways. However wondering why on the Perth to Johannesburg flight, the cabin crew kept the toilet at the top of the business class section to themselves - leaving the rest of the business class passengers with two toilets. This did not happen on the return flight. Food was delicious both ways. All in all a very pleasant flight.



South African Airways Customer review :  7 November 2011 by D Sammel    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-JNB For an economy flight it was very good. The new airbus is much better than the older Boeing 747's. After a poor BA flight LON-SIN-PER this was a welcome relief. Inflight staff have improved a lot since my last SAA flight 18 months ago.



South African Airways Customer review :  4 November 2011 by J Scheier    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-PLZ (Pt Elizabeth) and CPT-JNB in October 2011, both segments in domestic Business Class-two wonderful flights. JNB-PLZ in B737-800 fitted with wider seats and more legroom in Business class. If you have to travel from Cape Town to Joburg, book SA346 flight in the afternoon at around 3pm. They use an A340-600 from the Cape to JNB and you'll sit - or lie - in SAA flat bed seats for a domestic flight of just 90 mins. If SAA only managed to teach their ground staff the same efficiency and friendliness that their onboard crews have, I would have rated both trips a10 instead 9. I've rarely met more attentive, polite and friendly flight attendants than on SA flights. Some airport staff on the other hand prefer to give you the impression as if they were forced to work there. Slow, rude and constantly chatting and/or nagging with their work mates. Lounges in CPT and JNB both recently refurbished and very nice.



South African Airways Customer review :  1 November 2011 by R Young    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JNB on A340 in Business and flight was generally good. Friendly crew, food adequate in quality and quantity very good. Wine excellent. Seat relatively comfortable but not fully flat bed. Minor delay with baggage collection at JNB.



South African Airways Customer review :  31 October 2011 by S Gardner    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-JNB-CPT. Was able to upgrade to Business Class at IAD with very efficient, helpful employee. The reason that I rated the airline down was the baggage service in JNB. On the flight from JNB-CPT we had a two hour layover. This was enough time for the baggage dept to break my TSA lock, riffle through belongings, dump zippered bags, and leave a mess. I know enough not to pack valuables in a checked bag, so nothing was worth stealing. Two other members of my tour group had similar experiences. On my return home, again from JNB, the zippers on my suitcase were broken/stripped. I have heard that this airport has a reputation for this. What a welcome and farewell to South Africa!



South African Airways customer review :  23 September 2011 by A Althani   (Qatar)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Business Class SAA code share with Emirates DXB-JNB-DUR return. All in all there were 7 Business Class passengers, the service and the IFE on the 777-300ER was excellent, the food was good, the seating quite narrow. The service in JNB and DUR was nothing less than terrible.


South African Airways customer review :  19 September 2011 by Richard Wiley   (South Africa)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

CPT-JNB-FRA return. As I did a 36 hour turnaround, I had the same crew both ways on the long haul sector. Friendly attentive service and good food selection. Cabin of A340-600 is beginning to show its age but space and lie-flat facility is fine. Good Lufthansa lounge in FRA and well-organised boarding with separate gate for Business Class. Boarding in JNB as usual poorly organised with Business Class pax scrumming along with everyone. Small SAA Business Class arrivals lounge at JNB has excellent showering facilities. For me at least, SAA has raised its service levels and has been consistently good all year.


South African Airways customer review :  27 August 2011 by E Thynne   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

First time on SAA and I was pleasantly surprised, the seats in Economy Class provided generous legroom/width and recline. The entertainment system excellent, although the screen could have been larger. I didn't have time to watch all the movies I had set out to see, despite the long flight. Good food, plenty of snacks in the back available all night, and friendly flight attendants that explained the movie system. Landed about 30 mins early.




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