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SAA South African Airways Passenger Reviews and SAA Customer Trip Reports



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South African Airways Customer review :  5 April 2012 by H Stewart    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JNB-PLZ return. You know what you will get with SAA on this route: pleasant attentive staff, good food and wine and the bonus of covers for the bed. Only two tiny gripes. I do not like the LHR Star Alliance lounge and the food on domestic flights is trying to be too fancy.



South African Airways Customer review :  3 April 2012 by Daren Poole    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg to Nairobi. No complaints. Wish that the lounge had some real food rather than day old vac- packed sandwiches. Inflight service ok, happy to serve drinks on request; food while tasty was tiny in proportions. Despite having star alliance gold status, bags not tagged which meant long wait in NBO.



South African Airways Customer review :  2 April 2012 by Pierre Knoblauch    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-CPT. The flight was full, yet the cabin crew worked fast and efficiently. A small sandwich and a piece of cake were served. Beverages were also available including a bottle of water. I am 1.94m tall and I could stretch my legs, thanks to the 34'' seat pitch. IFE only displayed the flight information on the short flight.



South African Airways Customer review :  28 March 2012 by Michael Noble    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg to Heathrow - delayed for 4.5 hours. Staff at the gate were either ill informed or chose to give intentional mis-information. There was a problem with a catering supplier. Rather than addressing the problem, they allowed the problem to linger for over 6 hours, causing huge inconvenience to many passengers. Not only was I delayed, but missed my flight. Once onboard, we were offered a flimsy and insincere apology.



South African Airways Customer review :  26 March 2012 by S de Thierry    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cape Town to London. Nice touches made the 12 hour flight bearable: lots of drinks rounds through the night - bottles of water and cartons of juice, refresher towels handed out prior to breakfast, and complimentary hand cream in the lavatories. Crew were excellent, very attentive and service with a smile.



South African Airways Customer review :  22 March 2012 by S de Thierry    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Cape Town. Online check-in worked well, no queues at bag drop, lots of desks open and plenty of staff. Boarding well organised, and departure on-time. Pristine cabin on new A330-200. Legroom was good, even when the passenger in front reclined. Seats were quite firm, although this was easily remedied with a couple of extra cushions. Warm welcome from Cabin Crew. Comfort bags handed out. Excellent bar service, choice of 3 entrées for dinner, which was excellent in quantity and quality. Hot Breakfast equally good. Large 10 inch personal TVs and a wide selection of movies and TV shows on demand. All-in-all an excellent flight.



South African Airways Customer review :  20 March 2012 by M Micci    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-BOM-JNB Business Class. SAA Baobab lounge quiet due to mid morning departure. Good choice of snacks and drinks offered. On time departure. Pre-take off drinks offered. Food of good quality and quantity. Seat very comfortable which converts to a lie flat bed. Padded mattress and duvet provided. Cabin crew pleasant, kept the cabin tidy and offered refreshments., BOM-JNB: On time departure. Did not have dinner due to departure time. Again cabin and bathrooms tidy and clean. Landed early. Entertainment on demand adequate with a good selection.



South African Airways Customer review :  19 March 2012 by A Gori    (Kenya)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO-JNB-NBO in Economy Class, B737-800 both ways. Both flights on time with friendly and efficient service from the cabin crew. I had pre-ordered a low-carbohydrate meal. Out of Nairobi, this request was carried out. On the return flight, again I received a tray with cake and crackers and the main course was a serving of white rice and beans. The cabin attendant seemed to have absolutely no idea what the problem was. IFE consisted of the same movie on both flights, even though the inflight magazine advertised different movies into and out of Johannesburg on the 737.



South African Airways Customer review :  12 March 2012 by M Preston    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CPT-LHR economy class. Southbound flight was excellent, thanks to the professional and enthusiastic cabin crew. Informative announcements from the flight deck helped. The return flight was not up to the same standard, service was adequate, they did the minimum, with no enthusiasm. Overall though a good experience and SAA remain my preferred carrier on this route.



South African Airways Customer review :  9 March 2012 by W Gujer    (South Africa)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sao Paulo to Johannesburg. Not very friendly staff (two male flight attendants), dinner was pushed to be finished less than 2 hours after take-off, after five passengers, no beef only chicken and salmon. Did not notice any staff walking around the cabin during the night, no beverages were offered. Breakfast also done in a rush just before landing. Nobody helped with bed linen etc. Quite sour service.



South African Airways Customer review :  7 March 2012 by Benoit Guay    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was seated in 7D. I found the seat very comfortable and spacious. Staff were extremely courteous and well groomed. The paid attention to our requests with a smile. The food was tasty and very good. Although it was a 16 hrs 20 mins flight, the time passed quickly. The lie flat bed was very appropriate and the blankets helped make the seat softer.



South African Airways Customer review :  5 March 2012 by Colin Pay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JNB-RCB-JNB-MQP-JNB-LHR. All flights on time. A330 on international legs, leg room fine, IFE and service good. Dash 8s and RJ85s on internal flights. Very good service on these short sectors, top marks for SA Express, juice, water, beer and snack on 1hr 15 min flight.



South African Airways Customer review :  2 March 2012 by Glen Kennedy    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-CPT via JNB return. Equipment was Airbus A340-600 for all legs of the trip. Economy class. Plane was about 70% full both ways on JFK-JNB portion, fully booked for CPT-JNB legs. Cabin crew very professional. If the flight between JFK and JNB were full, I think the experience would be unbearable. The food was good; water, wine and beer constantly on offer. Very tight connection on the return through JNB, but SAA staff jumped through hoops to make sure all NYC bound passengers made it to the flight in time. In all cases luggage was already on the carousel by the time I got to it.



South African Airways Customer review :  28 February 2012 by J Verrall    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked on a direct flight to Cape Town from LHR. They changed it to go via JHB saying flight was off. I suddenly found flight was back on and demanded to be put back on the direct flight. They declined. They did put me back on the direct flight to Cape Town, they also put us in First Class Lounge as a gesture of goodwill. Cabin Crew are polite but nothing more.



South African Airways Customer review :  27 February 2012 by A Pontes    (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg-Durban return. Flew first in a brand new 320-200 Airbus and return on a rather dull 737. This short flight time allows for a quick snack and drink. Adequate service, plane on time and good and clear communication from the flight-deck.



South African Airways Customer review :  17 February 2012 by A Gurevich    (South Africa)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-IAD-JNB, old dirty plane, blankets smelt, very limited choice of movies. On return, the flight was cancelled due to technical issues, gate staff called transit police at IAD a few times when passengers started asking questions about reasons for the delay, it turned out they cancelled this flight 3 days in a row.



South African Airways Customer review :  16 February 2012 by Jenny McCarthy-Nagel    (South Africa)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Johannesburg to Munich. Specifically requested exit row seats and got them. Two of our seats were faulty and couldn't recline, all three our TV's and sound systems were broken. Despite numerous requests, they refused to move us, saying the flight was full, when in fact, there a lot of open seats. On our return from Munich to Johannesburg it was even worse. It was really busy and noisy. The entire row had no inflight entertainment because all the TV's were broken. Once again we told we couldn't be moved because of lack of seats. We will look at stop-over options rather than going SAA again.




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