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SAA South African Airways Passenger Reviews and SAA Customer Trip Reports



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South African Airways Customer review :  23 October 2012 by J Katnic    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class on A340-600, CPT to JNB on Oct 1. Business class lounge nice with light snacks/espresso machines/staffed bar. The latter turned out to be better than the food on board. Never flown economy on SAA so unsure of the difference. Business class product comparable if not worse than US carriers. Lie flat seats are those that do not fully recline but didn't attempt sleeping on this 2 hour flight. Plenty of leg room but no pillows/blankets. Asked FA for a blanket but she never got back to me. IFE non-existent and meal, which consisted of a pre-packaged salad and small dessert, was of poor quality. Two drink runs which was good but after the meal/drinks, FA's retreated to the galley where they talked amongst themselves. The fare cost $240 USD more than economy not counting the extra bag fee. Business class on this flight not worth the extra money and would have chosen economy if I had it to do over again.



South African Airways Customer review :  15 October 2012 by X Lombard    (South Africa)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPT-JNB-CPT on 737-800 in Economy. Both flights left early and arrived on-time. Both flights fully booked. Food was great! Received the standard chicken croissant and muffin on the 10h00 flight to JNB. On the return flight to CPT at 17h00 we had a choice between a hot option of lamb and rice or chicken pasta, along with a salad, dessert , bun and chocolate. Also could choose between more than 2 red wines. Cabin professional on both flights, was impressed by how much service improved over the last 3 years.



South African Airways Customer review :  15 October 2012 by Derek Salter    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cape Town to Johannesburg in economy on 11 October. Flight delayed due to closure of Jo'burg airport because of bad weather. Captain kept us informed. Some of the time made up during flight. Easy boarding and deplaning. helpful staff, pleasant food and ok seats.



South African Airways Customer review :  10 October 2012 by F Baek    (South Korea)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew recently Hong Kong-JNB and back. Terrible service and refusal on both trips of a baby bassinet, even though it was booked 2 months in advance. Our baby met all the safety regulations but still told they are "breaking the law" when they will give us one. On the first flight we managed to convince the captain to give us one, baby slept 8 hours out of 13.5 hour flight. Also, we only received one bottle of water the entire flight and were told to go get our own beverages. Temperature in-flight was way too cold. When ringing for service, we were ignored. Return flight better service, but refusal of booked bassinet and our baby was the only one on the entire flight (under 9 kg and 73cm) I was moved to a two window seater and could not sleep throughout the flight. Towards the end of flight the captain told me not to fly alone again with my baby, or bring a car seat next time.



South African Airways Customer review :  10 October 2012 by M Hutchison    (South Africa)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sao Paulo to Johannesburg on 2 October 2012. The cabin crew were one of the worst I have experienced. Their behaviour and conversation before we boarded was less than professional. The flight was smooth, so it made me wonder why the food trolley was bumping into the passengers. There was one passenger who had requested a vegan meal when she booked and when she asked the air hostess, she was told "no we don't have any vegetarian meals". She didn't even try to compromise which was something that could have been done.



South African Airways Customer review :  3 October 2012 by Gavin Visser    (South Africa)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SA 191 Mauritius - Johannesburg, 28th September. Seat 6A. This really is a very mediocre domestic business class product for a medium haul flight of 4 hours 35 minutes. On boarding two elderly male flight attendants who when asked how they were, the one's response was 'you do not want to know'. No pre-take off refreshments, no hot towel service. Newspapers half heatedly passed out. Meals slammed onto tables - the beef selection ran out somewhere near row 3. Drinks - unopened can of mixer and alcohol miniature handed to me with a glass containing ice. Absolutely no interest in providing anything but the bare minimum service. And then the parade of economy class travellers starts traipsing through to use the toilets.



South African Airways Customer review :  25 September 2012 by C Davies    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Perth to Joburg return on SA airways on the A340 both ways. I was really impressed with the cleanliness of the plane and modernity of the entertainment system. In flight staff were helpful and fairly attentive. Seat was as comfortable as can be hoped on a long haul economy flight. Food was not bad - I was grateful that my vegetarian meal was catered for and not forgotten. The Joburg airport is fairly big, fairly efficient, and easy to navigate, but with not much to do inside and no real opportunity to charge devices such as phones or iPods. This flight was also code-shared with Qantas and Air NZ.



South African Airways Customer review :  25 September 2012 by U GŁnther    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-WDH-JNB in Business Class. Food excellent, service very good. Only complaint is that they allow economy passengers to use the business class toilet. On other airlines this is forbidden.



South African Airways Customer review :  24 September 2012 by David Dun    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class to and from Perth to Johannesburg on an A340-300. Very comfortable relatively flatbed seats, excellent crews and service and good choice of quality meals. Only gripe on the A340-300 is that the cabin temperature on these night flights was set way too high and was exceptionally uncomfortable, with crew resistant to lowering it, and with one staff member claiming it was a defect of the A340's! The Business Class service on the 738's between Johannesburg and Cape Town was good, but the aircraft are showing their age, and if anyone looks at floor level you'll notice grubbiness and that the IFE units are coming apart - not a good look.



South African Airways Customer review :  12 September 2012 by B Parsley    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown SAA 203 and 204 six times this year from JFK to JNB. I have done it both Business and Economy. If you must fly the route, pay for economy. You will be very disappointed in the premium class price for what you get. Seat is an average business seat (almost 180 but not flat as they say) and lots of room between seats. Nothing good after that. Food is average, instant coffee, service is slow - they leave empty bottles and trash around seats while they are eating and talking in galley. By the way, this isn't one flight with one crew. This is a constant thing. Even though you pay $9,000US and up for a seat and it states "confirmed" their policy states there are "no" confirmed seats even when traveling with others. Again, not that big of a deal, but when you can fly a UAE flight for less money, I am going that route going forward. It's really almost comical when you think about the lack of service, care, regard, or willingness to serve. There are exceptions so this isn't a 100% of their employees, however I feel the majority of interactions will fall into this review.



South African Airways Customer review :  11 September 2012 by Gordon Jackson    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

High chance you will be bumped off the flight you have booked and paid for. As tourists arriving via BA from LHR to Jo'burg, for an SAA internal flight to Durban - after an hour and 15mins! Getting through immigration and still arriving at check-in desk 1hr before flight, we were bumped. Desk lady was unhelpful and ignorant. Offered place on next flight (hour later). No refund offered. Possible to get a voucher for another flight, valid for 12 months - not much use to tourists not planning on using their services again or be in SA in the near future. Eventually got ourselves upgraded to Business on the next flight, and access to the lounge - not a great bonus during a 50 minute hop. Check-in as soon as possible, and avoid JB airport, their immigration set up is positively Dickensian. Your payment and booking does not guarantee you'll be on the flight.



South African Airways Customer review :  6 September 2012 by Stephane Gallon    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-CPT-JNB, C class. Nice experience on the ground (dedicated check-in counters, but no priority lane for security) and in the air, with flights on time and adequate service on board (meals and drinks). Anyhow, lounge experience at both JNB and CPT was a bit disappointing due to poor food selection (salad wraps, fruits and crackers), compensated by free wifi. The seat quality on this route depends heavily on the aircraft used. On outbound flight we had a B737 dedicated to domestic routes, with limited comfort, while the inbound flight was on an A340 also used for intercontinental routes meaning the seat could be transformed into a fully flat bed. As there are many flights a day on this segment, I would advise travelers to pick the journeys involving long haul aircraft's.



South African Airways Customer review :  4 September 2012 by W Morgan    (Argentina)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EZE-JNB-CPT-JNB-EZE Airbus A340-300. Seats comfortable, not BA Club World equiv flat or private but quite adequate to sleep and the cabins on all flights (these and the 3 round trips in Business over the preceding months incl NYC/CPT) are of high standard. Duvet and pillow are real! Food (on long haul) excellent (didn't look at it on the SA local sections) though SAA offers the worst instant coffee. I am usually disinterested in the food on most airlines but this was notably good. I'd forgo some of the service item enhancements to have a decent cup of coffee. Staff: All exceedingly efficient. Some - I suggest those who have been there many years, very efficient to their duty but not vaguely hospitable. The others all excelled in all areas. Movies: on demand, large choice, headsets are not noise cancelling but a good system all the same. Worst Part: Johannesburg Airport luggage delivery is consistently bad to downright pathetic and not an SAA person in sight at JNB airport to ask. Everyone blaming everyone else. Johannesburg airport remains from my living memory one of the worst signed places on the airport - network - always has been.



South African Airways Customer review :  29 August 2012 by J Agabu    (Namibia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SA 78 From Windhoek to Johannesburg and then on ward to Lilongwe on SA 170, both flights operated by a Boeing 737-800. Food was good, seats comfortable and ground crew in Windhoek were great as I arrived late for check in and they were closing the flight but they still checked me and transfer at Johannesburg was smooth as I already had my JNB-LLW boarding pass issued to me in Windhoek. Would not hesitate to fly them again.



South African Airways Customer review :  24 August 2012 by I Beaton    (France)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Durban and Durban to Munich (via Johannesburg). Economy class. The economy class seats are very tight and when the traveller in front puts downs their seat there is little or no place for anything on the tray table. The food is indifferent and tasteless. The cabin crew are very helpful.



South African Airways Customer review :  22 August 2012 by Rasool Mohammed    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK - Johanesburg June 20th. I was told there will be lunch, dinner and breakfast but got only lunch at 12 noon and nothing else but breakfast after 12 hours. I asked what happened to dinner, the hostess mentioned they are cutting costs. I was surprised on a 15 hr flight and not enough food. Hostess service was also the worst I had seen. Entertainment did not work even after resetting the system 3 times.




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