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SAA South African Airways Passenger Reviews and SAA Customer Trip Reports



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South African Airways Customer review :  17 April 2013 by U Günther    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Windhoek to Johannesburg. Flight was full and airline upgraded many people from Economy into business - to the effect that the entire C class was completely full. It felt crowded like in Y class. Not very pleasant for people that paid for the fare. Flight attendants very friendly and efficient and food was good though.



South African Airways Customer review :  2 April 2013 by H Hoch    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Johannesburg from JFK. Plenty of room in economy as compared with US airlines, The food and service were excellent. Less leg room on the Jo'burg-Cape Town short flight but full service meal and good FA service. Return to Jo'burg, about the same. The flight back to JFK was wonderful, again. Goof IFE, great food and service.



South African Airways Customer review :  27 March 2013 by H Williams    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-PER in economy. Reasonable flight, not comfortable but no worse than most economy flights. Staff pleasant enough. Food very poor and breakfast unpleasant. Eat before you get on board. Nothing to particularly recommend it, except this is the only flight on this route.



South African Airways Customer review :  26 March 2013 by M Shah    (Kenya)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew NBO - JNB - CPT - JNB - NBO in Business class. Excellent service on all fights, with crew going out of their way to help. Food was always excellent, as were drinks. The crew were chatty, and suggested wine pairings with food. Check in, luggage handling, boarding, etc., were all very good experiences. We had the 737's on 3 legs and A340-600 on JNB - CPT. The A340 is a very comfortable aircraft. Only downside is remote boarding, and a huge jam at CPT waiting for luggage.



South African Airways Customer review :  25 March 2013 by Derek Salter    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPT to JFK via JNB (6 March) and LHR to CPT via JNB (20 March). On time for all flights. Comfortable seats - good entertainment system. Flight to JFK lightly loaded so able to spread out - helpful given that it is a 16 hr flight. Others completely full. Check in staff very helpful. Staff on all fights excellent - pleasant food and regular visits to the cabin with drinks during night flights. Prices on the high side but well recommended.



South African Airways Customer review :  19 March 2013 by K Pahkim    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class, IAD-DKR-JNB. Very comfortable flights with the flat bed on A340-600. Flights arrived in DKR and JNB 45 minutes early! Crews were friendly and accommodating and the food service was excellent on each leg. SA have definitely made some improvements in the service area (although I know this can be hit or miss). Each main course had 4 options and there was more than enough food throughout the flight. Got plenty of bottled water and tea/coffee always piping hot!



South African Airways Customer review :  15 March 2013 by G Kemp    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight PER - JNB return economy. Seats narrow poor leg room. Cabin crew on outward flight rude and extremely unhelpful, return flight very good service. Meals were cold and plane was late leaving due to non arrival of meals, ground staff were not available as it was the weekend we were informed.



South African Airways Customer review :  7 March 2013 by Mark Russell    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Cape Town to Johannesburg. Check in at Cape Town unable to check luggage through to Sydney. Plane left 50 minutes late and had to wait 35 minutes for luggage in Johannesburg causing me to miss flight to Sydney. Ground staff and SAA help desk at Jo'burg all offered a "I do not care attitude". No help received or even offered. Last time I fly South African Airways.



South African Airways Customer review :  25 February 2013 by A Chuter    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We left on the 1st Feb LHR - JNB - CPT. The checkin was fine but the flight was the worst I have ever experienced! The crew: not one glimmer of a smile, no please, no thank you, it was as if they resented serving us and we did not feel at all looked after. The Food: one mouthful was more than enough - disgusting! The entertainment system: the map never worked and my touch screen was broken - just shrugs from the crew, my partners headphones only worked in one ear. The worst thing was the temperature, my partner works outdoors and will often refer to 7c as 'balmy' but on this flight we froze as did everyone else - what is that about SAA? The flight from JNB - CPT was a little better - the staff were at least a little friendly. The return flights were a little better but but the food was again totally disgusting and I am used to airline food. The entertainment system did work but had a very poor and very old selection of films. The cabin temperature was again unacceptably cold. We will never fly SAA again and will warn all our friends and family of our experience.



South African Airways Customer review :  25 February 2013 by G Humphreys    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew 18 February, Johannesburg to London. Flight timing OK. This must have been the oldest A340 in the fleet. Plane virtually full and very uncomfortable, hardly any knee room. No seat back entertainment screens, something not seen on an international flight for years. Entertainment consisted of one film displayed on a few drop down TVs, reminiscent of cheap European charter flights. Food was passable, no better, and served reasonably efficiently by a crew who showed little rapport with customers. Our journey from Cape Town had originally been booked for a direct flight but SAA change to route all flights via Johannesburg meant an additional 5 to 6 hours on our journey.



South African Airways Customer review :  13 February 2013 by A Vermeulen    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JNB. From Check-in to baggage collection, SAA service was flawless. Air stewards friendly, food was as good as airline food can get (mediocre), but not worse than any of SAA's competitors. Aircraft was clean, and staff was generally friendlier than other airline staff. I will fly with them again.



South African Airways Customer review :  8 February 2013 by J Robson    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

7 day, London - Johannesburg return. What has happened? From someone with over 40 years experience of flying 'The Springbok', these 2 flights were just terrible. Outbound: Aircraft A340 was clean and tidy, left a little late and arrived a little early. Crew - no smiles, no interest, no service! Food was ok and apart from the 'map' not working IFE was good. 4/10. Return: Check-in staff had no uniform making it difficult to tell who was who. Aircraft was for some reason an A320 but was clean and as far as I could see in very good condition. Flight was far from full capacity. Crew were ok with prompt service but virtually no passenger interaction between meals which on this particular flight were far from being tasty. IFE was good and again apart from the first few hours there was no 'map'! 4/10. They really need to improve their product if you want to compete in today's' marketplace.



South African Airways Customer review :  16 January 2013 by C Rule    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to JHB return on 12/29/12 and 1/13/13, and was very satisfied with the business class service. The flight attendants on both flights were very friendly and pleasant, and attentive during drink and meal service. It is true that the attendants then disappear for the majority of the flight but, since most of the passengers are sleeping, I think passengers would be very annoyed to have service carts going up and down the aisles during this time. If one wants something, one can ask and it will be supplied. The seats were very comfortable as beds, and I slept well. I have no complaints at all.



South African Airways Customer review :  16 January 2013 by B Kim    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JNB return. What I experienced, especially JNB-LHR leg was excellent. Flight attendants were attentive and courteous with even the most basic request. The food itself was excellent. The pilots made regular announcements, notifying passengers before meals of the choices, as well as apologizing beforehand if we don't get what we want because of the meals being made in a 'ratio basis'. When I last flew SAA, the only source of entertainment were small screens every few rows but now was offered a good selection of AVOD. The seating was comfortable and was equivalent to the Economy Plus offered by United (which you have to pay extra for) for leg space which I experienced with my connecting flight from LHR to ORD. Overall, a very pleasant trip. Would gladly fly again.



South African Airways Customer review :  14 January 2013 by T Poirey    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IAD-DKR-IAD. Both outbound and return flight were on time. Lie-flat seat is a little hard in seating position but very comfortable if you use the blanket as a mattress in the bed position. Dakar-IAD leaving at 2am, the entire flight is by night. IAD-DKR is overnight as well. Food is ok but nothing special. Breakfast was not served before arrival in Dakar, which is odd, particularly in C class. The video system is not very easy to use but the screen is adequate and the earphones are good. In all, SAA's business product is very correct. I would recommend the airline, at least for this class of service.



South African Airways Customer review :  10 January 2013 by F Bertoni    (Italy)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Port Elizabeth-Johannesburg on a quite old 737-800, flying with a packed Economy. The service was pretty good: nice cabin crew, a tasty and complete breakfast was served as this was an early morning flight. Good selection of beverages. Comfort of the seat quite good. Landed ahead of schedule in JNB. Johannesburg to Cape Town: this second flight was a different story. Flew on a pretty new and well-maintained but empty Airbus A340-600, which was surprising to me as flight time is only two hours on this route. Cabin crew were not good: quite rude, kept chatting among them for the whole trip in the back of the aircraft, ignoring some requests from a group of Dutch passengers. A poor sandwich was served as lunch, with the usual selection of beverages. The entertainment system was not running, but I could notice it is not the new touch-screen version. Space for legs good with the usual 2-4-2 configuration for the A340. Overall, the price paid was too high for what you get back aboard.



South African Airways Customer review :  9 January 2013 by Gavin M Visser    (South Africa)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SA 288, 3 January, Johannesburg - Beijing, Business (Premium) class, Seat 7K. Uninspiring, mediocre and ordinary in every respect. Flight empty in business class cabin, 8 passengers with 42 seats on A340-600. Departure at 00.30, drinks service, canapés, main meal service. Crew just going through the motions with a complete lack of enthusiasm. Lots of loud chatting and laughing in the galley. Such an ordinary product. In flight amenity kit best left behind - apparently a new product line - just the very basics. Requested coffee twice and staff happily complied served in a paper cup with a serviette. Duvet and over seat mattress placed on empty seat next to me - no offer to make the bed? One blessing on such a long flight is that the IFE is good with a large selection of movies and series.



South African Airways Customer review :  4 January 2013 by Richard Deane    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London to Johannesburg, in economy. Love the new seats and the staff were great. The French airspace was closed and the pilot kept us informed and offered to fly the next morning with free accommodations despite the fact many others were just sitting on the tarmac, we did have a vote and choose to stay and then went over Poland. Fantastic airline.



South African Airways Customer review :  18 December 2012 by H Stewart    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JNB. Was switched from LHR-ZCH-JNB when Zurich airport was closed by heavy snow. Despite the late switch SAA managed to get my wife and I on adjacent seats. SAA always scores well on flight attendant service and the excellent bed cover and duvet. Used the Arrivals Lounge and as usual this was quiet and well-staffed.



South African Airways Customer review :  5 December 2012 by M Seoposengwe    (South Africa)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Johannesburg to Washington route on 1st December 2012. I was on economy class and there were no amenities whatsoever. The least SAA could have done was to send out a notice that they do not hand out any amenities because why would I pay so much and not get an amenities bag.



South African Airways Customer review :  3 December 2012 by N Anderson    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were on A340-300 from Dulles to Johannesburg. The seats were impossibly small. I am 5'6" and could not cross or move my legs. My husband is 6' and could not move at all. The layover in Dakar only made it worse. The flight was long enough without adding a stop. A340-600 could have made it non-stop. If you are ever on the 300, change your route. We travelled extensively by air in Africa on BOAC planes that were twice as roomy as the SAA. The worse part of the trip to Johannesburg was knowing we had to do it again to get home.



South African Airways Customer review :  14 November 2012 by K Richardson    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good trip CPT-LHR. Staff very friendly and professional. Food about the best of any airlines. Aircraft clean. Entertainment up to date. Seats comfortable.





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