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SAA South African Airways Passenger Reviews and SAA Customer Trip Reports
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South African Airways Customer review : 27 July 2012 by Phil Anderson (South Africa) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Cape Town to Johannesburg. 6 July 2012. Airbus A340-600. Great plane and pilots. Sat at the emergency
exits row "45". Excellent legroom (I am 2 meters tall). Took off on time and arrived 15 minutes ahead of
schedule. Baggage was checked all the way to our New York connecting flight. Ground staff were pleasantly
helpful. Cabin crew nice and friendly. Good on board service.
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South African Airways Customer review : 27 July 2012 by Pat Cotterill (Australia) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Johannesburg to Cape Town. Good flight, on time, all good until we arrived. Waited at luggage carousel until
no more bags and then visit lost luggage counter. It turns out the pilot ordered 50 bags to be left because of
bad weather. Presumably to avoid lodging more fuel since it was only a 2 hour flight on a 737. SAA could
have told us when we arrived and not gone through the lost baggage charade. The one guy left to deal with
50 angry people did a fantastic job and bags were delivered next day as promised.
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South African Airways Customer review : 23 July 2012 by A Pontes (South Africa) |
| Rating : 6/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew back MUN-JHNB SA265. Full flight. Whole in-flight system was in-operative as well as the seats. Meals
was good and service is friendly. Was able to sleep on the flat-bed as the seats can be operated manually,
but it was a struggle and noisy for the staff to set up. I think the staff service was good in the challenging
circumstances but thought poorly of the equipment of the aircraft not being in working order. Despite the
apologies from the staff on board I think an apology from head-office is required.
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South African Airways Customer review : 10 July 2012 by C Cygan (USA) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Our flight from JFK to JNB was delayed 9 hours due to mechanical problems costing us an entire day in Cape
Town. Neither my wife or I had a functional entertainment unit for the 14 hour flight. Our connecting flight
from JNB to Hoedspruit (near Kruger) was delayed by 4 hours due to another mechanical failure, costing us an
entire game drive on Safari. After emailing SAA regarding these issues they offered to provide a small
discount on future purchases from their dysfunctional airline. While staff were polite in person they regularly
demonstrated no awareness of the reasoning or status of long delay issues. I will never fly SAA again. British
Airways is certainly worth the very slight difference in cost.
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South African Airways Customer review : 2 July 2012 by Jeff Ison (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We have always travelled with SAA between LHR and JHB on our visits to family. Our last trip was different,
the crew were so much more pleasant this time. In the past, one or two looked as if it was a chore to deal
with us. This time there was always a smile and cheery banter. Our only complaint was that in both
directions we had problems with the IFE, no sound, or it sounded as if it was under water. Despite re-booting
we never did get it right. We've rebooked our next flight already and look forward to it.
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South African Airways Customer review : 28 June 2012 by P Ducey (USA) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-JNB May 20th. I have always enjoyed flying SAA. I have found the staff to be very friendly and helpful.
This trip was no different. Entertainment, food and drinks were good. I have always had a hard time
sleeping on the plane, so I will often go and chat with the crew in the galley while stretching. They have
always been so friendly and easy to chat with. The only unpleasant part of this last trip was that I was
sitting next to a rather large woman who was not very polite. She raised the arm rest between us and came
spilling on to me. Not very pleasant on a 15 hour flight. I still tried to be nice though and make some small
talk. I will be flying with SAA again on Sunday July 1st and look forward to their hospitality.
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South African Airways Customer review : 25 June 2012 by Banishta Kureeman (Mauritius) |
| Rating : 4/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight: In last month. First, we had a very hectic check in and boarding - though we reached the airport 2 hrs before our flight, we
had nearly missed our flight because of the slowness in immigration procedures! But I would like to thank to
staff at the boarding gate A24 who allowed us in though boarding was closed. Was expecting a wonderful
flight in the business class cabin from Johannesburg to Mauritius, but both me and my husband were
disappointed. The hostess seemed to be forcing herself to smile at us and we had to wait a long time before
being served! Moreover, the vegetarian food was of extremely low quality. Nevertheless, my husband has
travelled economy in domestic SA flights, and he was happy with the service. It all depends on the crew.
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South African Airways Customer review : 20 June 2012 by G Thompson (South Africa) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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OR Tambo to Accra, Ghana. SA 52 18 June 2012, Airbus 340, bad vibration on take off, the landing at Accra
was good. My seat was in class: Y very cramped, difficult to get up out of the seat. Only screens from roof for
inflight entertainment on a 6 hours flight. The food is not bad - very spicy curry beef or spicy chicken or
vegetarian. The coffee after the meals is cold, no hot milk. The chicken wrap was good, only juice available.
You must plastic wrap your suitcase for R50.00 per case.
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South African Airways Customer review : 18 June 2012 by T Impson (China) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DUR-JNB-HKG. Ground staff at Durban were great giving me the emergency exit on a brand new A320, plenty of leg room
and friendly staff. Upgraded to business using Voyager miles while in JNB airport for the Hong Kong leg, got row
3.The ground staff in JNB are usually unfriendly and unhelpful but this couldn't be further from the truth on this
trip. Awesome service from them. Then from the moment we stepped on board the crew couldn't have been more friendly
but as always very safety conscience. Updates from the flight deck are always good on SAA and this trip was no
different. We were well informed and warned in advance about bad weather. Food was good and entertainment good. The
lie flat seat was great and I slept for 7hrs. Woke for breakfast and landing. The flight crew let me into the
cockpit to take photos and went out of their way to explain all the goings on in the flight deck and gave me the
weather print out as a souvenir.
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South African Airways Customer review : 7 June 2012 by D Mellor (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My wife and I flew with our 12 month old son from London to Jo'Burg on an overnight and thanks to the
wonderful staff it was a brilliant experience, They allocated us the whole centre row so our son could lay
down to sleep and we're very attentive throughout in regards to his milk. The food for adults was great as
were the drinks, All in all highly recommended.
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South African Airways Customer review : 21 May 2012 by D Duncan (Canada) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We travelled from Johannesburg to Victoria Falls, Victoria Falls to Cape Town, Cape Town to Nelspruit,
Nelspruit to Durban and then finally Durban to Johannesburg. We had exceptional flight service on all our
flights. Friendly flight attendants and prompt service. Our only complaint would be with the check-in counters
where staff were often less than friendly. Please note, this was not on every check-in, but was more
memorable at most counters, than not. Overall, excellent service and was pleased with all our flights!
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South African Airways Customer review : 19 May 2012 by Kenneth Blackman (UK) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Heathrow to Johannesburg. Disappointed to find that although I had asked for an aisle seat due to a medical
condition, I was put into a window seat both ways. Meals and drinks were ok! Inflight entertainment was
fine, but having got to JHB, found that they had sent my luggage to Cape Town I was not amused. Took 3
days to get it back requiring multiple phone calls. When I asked them for another quote for a flight this
coming December they couldn't even do that, I'm now comfortably booked with Lufthansa, SAA certainly know
how to lose customers.
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South African Airways Customer review : 14 May 2012 by Derek Salter (South Africa) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Economy flight on 11 May New York to Johannesburg - 14 hour flight. Comfortable seats, great entertainment
system, reasonable food. But it was the crew that made it. Pleasant, efficient and helpful. Regular visits
with water and snacks between the two main meals - and they kept the toilets clean. They were excellent.
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South African Airways Customer review : 11 May 2012 by Felicity Nicholls-Andre (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-JNB, JNB-ELS return. Connection boarding pass issued in London which made it much quicker and less
stressful. Staff very attentive throughout the flights, offering plenty of fluids. Food good and nice to be given
better cutlery than most other airlines. Touch screen entertainment much better and easier to use. All in all, I
was very impressed and will fly SAA as my first choice of airline.
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