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SAA South African Airways Passenger Reviews and SAA Customer Trip Reports



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South African Airways customer review :  25 August 2011 by Harry Montgomery   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-LVI via JNB. Clean A340-300, good IFE, food and crew. My only complaint was cramped cabin. JNB to LVI was on a clean A319 with more legroom than A340. Return from LLW to LHR via JNB and once again I was surprised. LLW to JNB was on a new 737-800, food was tasty and crew friendly.


South African Airways customer review :  21 August 2011 by Ahmed Dada   (South Africa)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUR-JHB-LHR return. FA's were proactive although some surly. Planes are old but well maintained and spacious. IFE is useless (no personal TV on some flights) but when you do get its fantastic. Out of 52 flights with SAA only 1 has been delayed.


South African Airways customer review :  20 August 2011 by Richard Wiley   (South Africa)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

CPT-LHR return. Both flights on new A330. Excellent seat comfort and lie-flat. Cabin very quiet up front even on take-off. Food very good both ways and crew attentive and friendly without being invasive. The only thing I'd mark down was the fact that no menus were loaded in London. I've flown a lot on SAA in the last 3 months and have noticed a marked improvement in food quality and variety. Passenger embarkation at LHR was clearly communicated and orderly, something that should be noted by JNB ground staff. A pity the Star Alliance lounge at LHR is so tatty and uninviting.


South African Airways customer review :  9 August 2011 by R Chalmers   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-JHB-LHR Business Class. Outward leg on A330 and back on A340. Both flights fairly uneventful. Cabin crew on outward leg were not especially welcoming but on return were the opposite. Found seat on A330 outward leg more comfortable in sleeping configuration than the A340 which seemed to be a bit hard. Did not bother with IFES although there appeared to be something wrong with it on the flight back to LHR. Meal service was fine both ways - quality of food was not bad. Both flights departed and arrived on time.


South African Airways customer review :  2 August 2011 by M Shah   (Kenya)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Flew SAA in Business from CPT to JNB. As we were connecting on from JNB, we wanted to get our purchases checked by customs so we could get tax back. We allowed 1 hr for this, but it took all of 5 mins, so we were at check in 3 hrs before our flight. Although there was an earlier flight with seats, SA wanted to charge us an extra US$300 each for the change. So we stayed on our existing flight. Check in was smooth. The SA domestic lounge in CPT is large. Not much on offer for food other then toast, and sandwiches. There is also a bar and self serve for soft drinks. Our plane was parked underneath the lounge, and we saw it being boarded, yet no announcement was made in the lounge. Off we went and were the last to board. The plane was a 737. 2-3 across in J. Comfortable seat. A hot breakfast was served with yoghurt, cereal and croissants. Was a good and filling meal. Also offered was fresh orange juice and tea/coffee. SA does not offer a hot towel service. Overall service was good. Bags took a long time to get delivered. Priority tagging did not work.


South African Airways customer review :  1 August 2011 by P Reynolds   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK-JNB round trip and during that trip flew round trip to Victoria Falls. I had reservations and seat assignments long in advance. I did not get my assigned seat on any flight I took. I tried to sign in online and could not do it. I called the SAA office and they said I could not do that since the reservations were made by a travel agent. I check in 3 hrs early at JNB and found that my seat had been given away again. All airbus seats are excruciating in economy on a long flight. Costs matched all other airlines.


South African Airways customer review :  1 August 2011 by B Dale   (New Zealand)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Perth to Johannesburg. First contact at check-in was not good as someone in SAA moved my pre-assigned seat for a friend of theirs, thus splitting up my brother and I. The Airbus A340-200 was showing its age. The lavatories were in poor repair with missing door handles. The only entertainment was on a bulkhead video screen- with only 2 movies shown on an 11 hour sector- and limited audio choice as most of the channels did not work. Our arrival in Johannesburg was nearly 1 hour early, so we had to wait on the tarmac while a ground crew was found. (In SAA's defence, it was 4:30am, so most staff had yet to arrive at the airport.) On the plus side the meals were generous and the cabin crew were polite. They did regular drinks walks during the long night.


South African Airways customer review :  30 July 2011 by M Lam   (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PER-JNB-MRU return. A340-200 except for MRU-JNB (737-800). Good legrooms on all flights. Seats on the hard side for a 10 hour+ flight but appreciated the winged headrest on the Recaro seats. Food and drinks slightly above standard for economy. Crew professional throughout and very friendly on the JNB-MRU leg. Did not notice many drinks run but bottled water provided. Worst aspect of flights was the outdated IFE.


South African Airways customer review :  29 July 2011 by Patrick Hunter   (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Perth-Johannesburg back to Perth. Room for improvement. There were no IFE screens. The service was hurried and for the large part inattentive. The food was okay, and the only positive was the wine.


South African Airways customer review :  21 July 2011 by E Cazes   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Johannesburg-Windhoek-Johannesburg, on a brand new A330-200 from JNB. The choice of 2 hot meals for a 2 hr flight is remarkable. Food was good with a friendly cabin crew. Return in a B737-800 with the same quality in service. It was my first experience with SAA and I enjoyed it from start to finish.


South African Airways customer review :  16 July 2011 by Assis Pontes   (South Africa)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JNB-BA return. The trip to BA was good. IFE was good with each seat having it's own. Spacious seats. Enjoyed the flight. The return flight was an older aircraft with no individual IFE. Communication from flight deck was very informative. Food was reasonable. Okay flight.


South African Airways customer review :  13 July 2011 by A Althani   (Qatar)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DXB-JNB and on to DUR. The Dubai-Johannesburg was on an Emirates code share flight so I will not review it here but the JNB-DUR was on a proper SAA flight and they have always delivered a high quality product they are attentive and extremely helpful even with the meal. We are Muslims but forgot to ask for a Muslim meal but their flight attendant brought us a vegetarian choice from Economy Class.


South African Airways customer review :  11 July 2011 by Ricardo Sfeir   (Brazil)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The seats are so tight that it is practically impossible to open your legs while seated, and so close together with the seat in front of you that you can't stretch your leg. There were no individual TV's, only one TV at the start of the aisle with the worst quality I have ever seen. The fight attendants were rude, impersonal and didn't care if people called them or not. The food was bland; tasteless.


South African Airways customer review :  7 July 2011 by J Gray   (Myanmar)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JNB-LUN and LLW-JNB in Economy. Overall, a very mediocre experience. FA's on both legs were rushed and abrupt, and service lacked any warmth or personal attention. There was no recognition of Star Alliance Gold Card holders; no priority boarding in either JNB or LLW, no priority luggage tags, and no lounge access in LLW. Flights were very expensive (admittedly you don't have much choice), and service did not meet expectations.


South African Airways customer review :  1 July 2011 by S Walker   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Where do I start? I fly business to South Africa and SAA is the worst. The flight crew was horrible, and on every leg you had to beg them for service. From JFK-JNB I sat next to a SAA rep, who noticed my lack of attention from the flight crew. It gets worse. I tried to return early back to the USA, and no one over the phone will help you in South Africa. I was told to go to the airport, which I did for 8 hrs. I was finally put on a flight from JNB back to JFK about 30 mins before flight after waiting and being extorted to pay almost 700 in fees. Who can you complain to in JNB? No one was willing to help. I got my boarding pass then noticed I was given a coach seat. My bags were pulled from the plane as I refused to fly coach on nearly a $10k ticket. They put me on a flight for the next day (my original flight).


South African Airways customer review :  1 July 2011 by T Smith   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

My 2 year old son and I flew SAA in April 2011, they put us on a flight that had no TV screens in the back of the seats! Therefore a nightmare to keep a 2year old in a seat and entertained! TV's in the aisles is for the 80's not for the millennium! I'm not impressed at all and didn't feel that the food was kid appropriate either. Without having PTV screens I would rather have flown via DOHA than pay for a direct flight from London-CPT without TV for a 2year old! Staff were poor and uninterested, food tasteless. The entire journey left a bad taste in my mouth. SAA has definitely deteriorated!


South African Airways customer review :  30 June 2011 by Annelize Kidd   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We flew to JHB Economy class overnight from LHR during Easter and had a superb experience. We liked the tasteful interior of the plane, the multi-choice entertainment available on your own screen, the air stewards' outfits and friendliness, and the food, much better than previous journeys to South Africa using KLM, Air France or Emirates. The best part was we were upgraded to Business Class on our return journey -- what a wonderful experience that was for all of us, lying flat down in bed overnight flying the length of Africa! I was probably the only one in Biz class taking pictures for keepsakes. Well done SAA and thank you!


South African Airways customer review :  26 June 2011 by C Jones   (Namibia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

Flew Business Class from Windhoek-Johannesburg on their new Airbus A330. The interior looks and feels quite new and all works great. They have full lie down beds, which we didn't use as the flight was only 2 hours. The seats are very comfortable though, with various seating possibilities. Service and food was 10 out of 10, but I wouldn't expect any less for Business Class. Would love to fly on Business Class on the A330 again for a long haul flight and I can only recommend it.


South African Airways customer review :  9 June 2011 by M Sadiki   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JNB-PER. No PTV screen, general screens provided but with poor resolution for screens. Service after dinner was very haphazard. Food choices were limited.


South African Airways customer review :  4 June 2011 by Gavin Slater   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Domestic flights JNB/CPT return. The connecting flight from Johannesburg to Cape Town after a long haul from Frankfurt was fine. As it was midday, a hot meal was served and the staff were very friendly and responsive. Drinks were good. SAA has a well earned reputation for hospitality but I think this depends on the crew. On return, check in staff very good and facilities at Cape Town International are excellent. Also snack and drinks served. Really no competition for their European counterparts on domestic flights - so much better.


South African Airways customer review :  30 May 2011 by Mark Roberts   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

CPT-JNB-LHR Business. Domestic lounge in CPT poor food and drink offers. Flights all running at least an hour late, no information as to why, or even boarding when it had started. CPT-JNB staff friendly and motivated, but the cabin was unclean. Time consuming transfer Domestic to International at JNB. A346 to LHR was full, food and wine selection very good, well presented, and the service pretty by interested crew, not especially welcoming. Seat seemed to have a dip in the centre of the cushion when into flat bed leg space, rather old fashioned seat.


South African Airways customer review :  29 May 2011 by K Franklin   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PER-JNB-PER many times and SAA mainly uses an A340-200 or A340-300 on this route. This means main screen movies rather than inseat screens with VOD. This week I had two bulkhead seats to myself at the front of economy. The TV above me was so washed out I couldn't see the movies but they were not the latest releases so I tried to sleep instead. The legroom for the bulkhead was less than many economy class cabins. The service was OK. Overall I think SAA is a good airline but not a great airline.


South African Airways customer review :  27 May 2011 by M Macaluso   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-CPT on A340-200. Seats rock hard, the recline didn't work on my seat, no PTV screens, just one big screen for 40 people. Food tasteless and it was hard to get a drink when you wanted one.


South African Airways customer review :  22 May 2011 by B Klug   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

JNB-FRA. Nice lounge in JNB. Very good meal quality and service. Exceptional staff in my opinion. They were always trying to provide attentive and personal service. Would choose SAA again.


South African Airways customer review :  20 May 2011 by Gary Rumbold   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-JNB return. Won't comment on delays or economy class space as all much of a muchness whoever you travel with. I found cabin crew to be uninterested in passengers and apart from serving the meals service non existent. Saw a number of people press the button and were not attended. When looking at the route map on the IFE, I dont want to spend 4 in every 5 minutes being forced to look at leg exercises.


South African Airways customer review :  19 May 2011 by Francois Koenig   (South Africa)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPT-Nelspruit . Check in agent very friendly. Through security in no time. BA-146 was very comfortable. 2 flight attendants smiling and professional. Meal was choice of smoked chicken or beef salad - the freshest salad ever eaten aboard. Free booze, 2 x drinks run, dessert etc. Pleasant 2hr flight.


South African Airways customer review :  15 May 2011 by David Dun   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Shocking A343 aircraft being used between Perth and Johannesburg - all signs are in Spanish and English. Broke down on take-off from JNB resulting in 3.5 hr delay with no disembarkation allowed. Very poor space between seats. Poor and limited entertainment system.


South African Airways customer review :  12 May 2011 by Thomas Echter   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Munich to Jo'burg. Friendly check-in, small welcome gifts for the night. Good entertainment, food and wine. Water at a bar to take whenever you want. Very friendly stewardess.


South African Airways customer review :  12 May 2011 by B Whittingham   (Australia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

PER-JNB. After initially booked to fly on a Friday night, they cancelled Friday night flights. The aircraft was an old A340, economy class had no seat back entertainment and movies had to be viewed on screens at the front of the cabin. Only one of the screens worked and service after the meal was non existent.


South African Airways customer review :  8 May 2011 by Simon Smith   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-JNB-LLW return. Really impressed. Economy cabin compares very favourably to British Airways, good seat width and leg room and the food was perfectly adequate. Return flight from JNB on a 2 day old A340. Short flights to Lilongwe were fine. All flights were more or less on time and crew professional.


South African Airways customer review :  8 May 2011 by Bryan Duggan   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR to Jo'burg and back. Both trips had exceptional cabin service in Business Class and good food and wine. Seat allows a full flat bed and almost any other combination of seat shape you would like. Curiously the bed in the older airbus outbound seemed slightly more comfortable than in the new plane on the return trip. Businesselounges good, if a little crowded at Jo'burg but the additional arrivals side lounge at Heathrow was small but very nice with good quality showers available. Highly recommended.


South African Airways customer review :  25 April 2011 by A Cotrim   (Portugal)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JNB-MPM return. EMB190 (LAM) and A319 (SAA). In first flight was a LAM (Linhas Aéreas de Moçambique) a codeshare SAA/. The plane was new, staff was very kindly. The food was good (snack). SAA flight the A319 was new too. Very good the colors of the interior of the plane. The crew was Kindly too.


South African Airways customer review :  21 April 2011 by J Johnson   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

London Heathrow to Cape Town - travelled this route a few years a go on A340-600 which was new at the time, clean and the IFE system was good. However SAA are now using an old A340-200 which is cramped, hard seats with no IFE system in the back of the seat. This is very poor for an expensive airline. The food was appalling, only served 1 drink on 11 hour flight.


South African Airways customer review :  18 April 2011 by M Goebel   (Germany)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Business class return flight from Frankfurt to Johannesburg. The distance between seats is good and seat can be changed to a flat bed. The quality of the blankets is also good. However, the entertainment programme is rather poor (choice of movies, size of video screen) and the food and friendliness of staff leave a lot room for improvement.


South African Airways customer review :  17 April 2011 by E Rodriguez   (Canada)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

IAD to Joburg and back to Dakar. Time savings because of the route is unbeatable, and the wine selection is excellent. Everything else is very mediocre for an airline that charges that much for its business class tickets. The service is very average. The flat bed is okay, but it is not a brand-new seat and no privacy. Food is just okay. SAA needs to improve its reservation/ticket service which seems outdated.


South African Airways customer review :  15 April 2011 by Jay Denbakker   (South Africa)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

CPT-JNB-HKG return, A340-600. Ground staff efficient and friendly in CPT, less so in JNB, but not enough to spoil our day. Air crew on all flights professional and efficient. Requested veg meal for our daughter - was onboard for all our flights. All meals were smallish portions of food (Qatar Airways is way better), not the greatest quality, but edible. Decent wine selection, Moet highly welcome! Did not try the full dinner service on return midnight flight - we had eaten at our hotel earlier, so can't comment on it. We found they leave the breakfast service quite late, so a bit of a rush trying to get through service and tidy cabin for landing. Duvets are a nice touch, flat bed comfortable. Choice of entertainment not as wide as some other airlines, but due to it being a mostly night flight and we slept most of the time, not an inconvenience. We would use SAA again if the price was competitive. Good timetable for this flight - time change seems to have minimal effect on one's perception of night and day.


South African Airways customer review :  8 April 2011 by Pete Naylor   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-JNB-LHR. Excellent service on both flights. Food and drink good. Clean and comfortable aircraft. Check in a breeze at both airports. Only minor problem, IFE had to be reset a couple of times. Far better experience than BA.


South African Airways customer review :  5 April 2011 by R Norton   (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Absolute disappointment of service and aircraft being run between Perth and Johannesburg. This is now an old Iberia plane being used on this popular route? Even the staff do not appreciate all it's problems. Incorrect head sets that do not fit this airline were given to us. Service after dinner is non existent? Same plane on return trip. No music channels for entire flight, only movie channel 1 worked and the movie had a consistent horizontal and vertical line through it for entire movie on remote screens - which you can hardly see when lights are on or off. I have used this airline now 8 or 9 times in the last 17 years and seen it deteriorate to pathetic. Qantas need to set better standards than this to code share with this airline and aircraft?


South African Airways customer review :  15 March 2011 by S Lindsay   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-CPT business class return. The old A340-200, but service and professionalism of the FA's could not have been better. Food was excellent and the wines. Lie-flat bed was comfortable but use your duvet to lie on and ask for a blanket - makes a huge difference ! Overall both flights were very enjoyable and would certainly fly SAA again.


South African Airways customer review :  9 March 2011 by C Yeaman   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

LHR-CPT-LHR in business. The service was exceptionally bad. IFE very old, the loop system meaning we had to wait until the film we wanted to watch had finished before we could view it. SAA say the seats are 180 degrees flat but that is not the case . The flight back wasn't much better and aircraft was older. The only good point was the quality of wine but otherwise very disappointing.


South African Airways customer review :  3 March 2011 by D Conway   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I've travelled with SAA for 10 years, the service is still okay, but it is getting increasingly patchy - the price is still at the upper end of the range. The current A340's used for the Cape Town route are a bit dated and seats were fairly uncomfortable (no seat back entertainment systems). The food is generally better (although the outward flight ran out of wine fairly soon after service). The staff are so so - some crew are good, others fairly indifferent. On the overnight flight there was a noticeable tendency of individual crew members taking 20+ minutes to change and put on make-up etc in the bathrooms - which is a bit of a cheek! I wouldn't rule out flying with SAA, but it's not what it used to be.


South African Airways customer review :  1 March 2011 by Martyn Green   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR-JNB return. I did quite a lot of research before booking these flights, checking seat configurations were 2-4-2, and even calling SAA to double check that I could pre reserve seats. After booking I was able to reserve seats on both legs, the staff at London reservations were polite and very helpful, allocating our preferred seats, and even sending a revised itinerary with our seat numbers confirmed. However on checking in we found we had no seats reserved, though fortunately we did manage to get window and aisle for the outward leg. I spoke to the service desk at Heathrow to check our seats for the return would still be ok, and was assured they would be. On checking in at JNB for our return, we were allocated middle row seats, when I pointed out that we had reserved seats, the clerk showed no interest at all. He told us the flight was full, and there were no other seats available, however when we boarded the plane we found that there were plenty of empty seats, in fact the row in front of us had just one person to 4 seats. The dishonesty and lack of customer care is just staggering.


South African Airways customer review :  28 February 2011 by Peter Pomeranze   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Munich-JNB business class. Quite a pleasant experience. Comfortable lie flat seat, good entertainment and good food served by very pleasant and efficient staff. Definitely a superior business class. I would definitely fly them again and prefer it over Lufthansa - which I am using on my return journey.


South African Airways customer review :  28 February 2011 by U Günther   (Switzerland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DAR-JHB-WDH and back. All flights punctual, efficient check in, great seat comfort in Economy, good food and friendly service.


South African Airways customer review :  22 February 2011 by T Impson   (China)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUR-JNB-HKG. Seat pitch is better than most other carriers. The onboard entertainment was up to date and worked. Seats comfortable and food excellent. B737-800 in near new condition and A340-600 was better. Flight was quite empty so people could move around and most had an empty seat next to them. I kept my emergency exit seats (row 45) which where great. The pilots on both flights gave up to date information on weather in route.


South African Airways customer review :  13 February 2011 by T Impson   (China)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-JNB-DUR last month, A340-300 and 737-800. The entertainment system was great and food good. The best part was the service onboard - staff interacted just enough to make you feel welcome but never intruded. Joburg airport was a breeze with bag drop working. Flight from Joburg to Durban just as good and was upgraded to business class which was great.


South African Airways customer review :  31 January 2011 by M Hines   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Star Alliance members should avoid this airline, as they do not award miles at the same level as other Star Alliance members, give little priority, if at all to Star Alliance Gold members, and generally provide poor service for flights to and from the US. Nothing but hassles at the Johannesburg airport when checking in, items stolen from my luggage that they insisted I check. Also could not understand why they kept seating people beside me, when most of the last 10-15 rows were fully empty. Bring extra food because they don't want to feed you.


South African Airways customer review :  31 January 2011 by Kirsten Day   (South Africa)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Last time I travelled SAA all was fine except that an age restricted movie was shown (early show) which I could not protect my children (aged 3 and 5) from seeing as they were right in front of the screen and there were no personal tv sets. I was upset about this and complained to the cabin attendants but they said there was nothing they could do. I am due to fly with my children again in July this year on the A340-200 aircraft (no personal TVs) and I will be very upset if the same thing happens. Surely it must be illegal to show an age restricted movie to under-age minors that cannot stopped from seeing the screen when it is right in front of them? Especially when it is gun violence! I would like to support SAA but I feel strongly that there must be a policy on age restricted movies, particularly for the early show.


South African Airways customer review :  25 January 2011 by N Agler   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

LHR to CPT (via JNB) return. All was well on the outbound flight. Food good quality although in very small portions for business class. Flight attendants friendly and professional. Lie flat bed was comfortable but your feet seemed to be higher than your head. Return was delayed due to closure of Heathrow in the December snowstorm. SAA could not have done less to help their passengers. We were left to make our own arrangements for accommodation and meals for three days. The website gave incorrect information, as did the helpline in Johannesburg. The staff at Cape Town were impolite and unhelpful. They tried to send me home to London via Frankfurt even though Frankfurt was also closed. Nearly six weeks later they have not replied to emails asking for assistance with making a claim on my personal insurance policy. This airline does nothing but the barest minimum to assist passengers when things go wrong. Their attitude is "we will put you on a flight eventually but in the meantime you are on your own".


South African Airways customer review :  25 January 2011 by P Lourens   (South Africa)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Cape Town to Heathrow. A virtually non-existent entertainment package for a 12 hour flight - one smallish TV mounted at the very front of economy! Unacceptable on a long haul flight!


South African Airways customer review :  19 January 2011 by L Carpenter   (South Africa)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I recently flew to London on SAA, the most horrendous and stressful experience. I arrived at Johannesburg airport 3.5 hours before take off and went straight to the check-in desk. The queue was already substantial - only one check in desk open for international passengers, it took me two hours to check in. I complained to two senior personnel, both times they were rude and unhelpful. When I arrived at passport control there was a similar problem. I eventually got to the plane 10 minutes before we were due to take off. We then had to wait as a passenger did not arrive and their luggage had to be removed, I realise that was not SAA’s fault but more was to follow. The next delay was due to missing paper work, when that eventually arrived we started to taxi to the runway only to stop. We were told there was a problem with one of the engines and had to be towed back to the docking bay to wait for repairs. Running 1.5 hours late we eventually left but the problems did not stop. Early the next morning I called a stewardess as the toilets were not flushing, the captain announced some time later that everyone had to use the bathroom as they were going to be locked, the mechanism wasn’t working properly. The return trip wasn’t much better, the seats very extremely cramped, I dropped my book and due to the seat in front being in a reclining position I couldn’t bend down and pick it up. My daughter’s seat wouldn’t recline at all so we had to take it in turns sitting there.


South African Airways customer review :  16 January 2011 by J Anselmi   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Johannesburg-Cape Town business class. Long wait to check in despite no one being served in the economy queue or international business, curt check in staff, no airport information provided. Lounge staff gossiped behind counter with no interest in serving customers over my one hour visit to the lounge. Not greeted when boarded the plane, had to hang my own coat up. The first two rows of business had to listen to the air steward vent about a passenger further back at the top of his voice for the first 30 minutes of the flight. Economy style seats with no footrest or entertainment. Nowhere on the SAA website to write any feedback, clearly they don't want any! Economy service, don't waste the money on Business.


South African Airways customer review :  14 January 2011 by C McKee   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

London to Cape Town, Johannesburg to London. First leg so-so, with a medium age plane that had an okay entertainment system and fair food - mediocre all around. The return leg was a nightmare. Terrible food, rude, inattentive service, and a virtually non-existent entertainment package for a 12 hour flight - one smallish TV mounted at the very front of economy, which played the same movie on this return leg as the incoming leg! 4-star airline? No way!


South African Airways customer review :  25 December 2010 by R Chalmers   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Johannesburg-Maputo return Economy. This is a short flight - just over 1 hour but was very happy with level of service offered which included snack (sandwich) and drinks (soft, beer, wine). Check in at Maputo on way back was quick - although colleagues who checked in later than me complained about the passport control process which was slow. I was in transit on way to Maputo and had to pick up boarding pass at the transfer desk. Luckily I have a Star Alliance Gold Card so was dealt with quickly - due to a new computer system, queues were rather long. On both legs, the aircraft (A319) was on time.


South African Airways customer review :  23 December 2010 by Darran Burr   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business Class LHR-CPT during the snow crisis at Heathrow Airport, our booking was for the 20th Dec, the first SAA CPT flight out of Heathrow for 4 days. We boarded the A340-200 at 830pm. At 930pm an announcement from Captain advised that water pipes had become frozen and there was leak in the Cargo area - he assured that engineers would ensure the problem was fixed and we could depart that evening. After 6hrs the aircraft, it wasn't looking good we would get away that night, during those 6hrs cabin crew were extremely attentive, served Dinner to passengers. At 3am Captain announced the fault could not be repaired, but he had a choice of either cancelling the flight for a complete repair, or could depart with no water for the bathrooms and no hot drinks - passengers would need to be co-operative by using bottles of water to empty into the bathroom so they can flush - passengers agreed and we left at 350am. Bathrooms were clean during the whole flight, passengers and crew were brilliant in ensuring no health hazard occured. This crew were an absolute credit to SAA, kept smiling for the full 12 hour flight. Well done, a magnificent caring experience.


South African Airways customer review :  17 December 2010 by Terry Stokes   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUR-JNB-VFA and LIV-MQP-JNB. Nothing eventful DUR-JNB. JNB-VFA, an issue with the luggage meant everyone had to exit the plane to identify their bags and then re-board the aircraft. This obviously led to a delay. LIV-MQP uneventful and on time. MQP-JNB, flight was late arriving and when we finally boarded the airconditioning did work.


South African Airways customer review :  29 November 2010 by Denise Wilson   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Have used South African Airways quite a lot from Heathrow to Cape Town. They have recently changed the planes to older aircraft. No personal TV in economy, food dreadful, some stewards very helpful, but others surly. The one good point is that their economy class is better than British Airways.


South African Airways customer review :  21 November 2010 by M Kauer   (Switzerland)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JNB-CPT-JNB in Economy. SAA does not treat affiliated Star Gold members, as is customary with other airlines in the alliance. For SAA, first come their own Voyager members. First leg on 737-800 aircraft, old seats, no priority boarding, chaos on board since two seats where broken and delay of 45 mins, without being informed or updated at all. Catering only started after 1 hour. Return on 340-600 aircraft, again, seating problems, double seat assignments resulting in delay. Very disappointed with SAA.


South African Airways customer review :  9 November 2010 by Mark Simons   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-JNB-LHR. Check in process very quick and through to lounge. Heathrow Star Alliance lounge very poor - dark lighting, hard seats - felt like a waiting room at a train station. Very professional cabin crew, nice choice of food and excellent wines on offer. Film choice very limited and not on a par with other carriers. Flight made up time and arrived on schedule. As one of the first flights virtually no queue at immigration and bags through quickly. Return flight also on time. Very professional "old school" CSD who personally came round the cabin shaking passengers hands and thanking them for flying SAA - a nice touch. Food and drinks very nice again. Found the lie flat seats a little hard and restrictive width wise. All in all a positive experience.


South African Airways customer review :  8 November 2010 by Valerie Davies   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The aircraft was clearly very old, cramped seats with extremely limited leg room. Drop down tvs overhead, not seat back screens. Extremely old films, overhead screens were just inches from my head and there was a warning on the back of the seat about this. Could not move my arms easily in order to eat my meal due to the lack of space. Unsmiling, surly staff on the outbound flight (UK to Cape Town), better on the way back. Breakfast inedible. Uncomfortable flight, with many people clearly unable to sleep. The overhead light would have disturbed other passengers, so I couldn't read and with no proper in flight entertainment, I simply sat in my seat for 11 hours bored out of my mind.


South African Airways customer review :  31 October 2010 by Keith Rogers   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Had a wonderful experience on JFK-JNB in business class on the A340 lie flat seats - top notch all round from comfort to food to staff to entertainment.


South African Airways customer review :  31 October 2010 by J Bur   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JNB-LLW and NBO-JNB economy. First leg okay, though food awful and staff abrupt. NBO-JNB was awful - check in staff rude, one walking away mid conversation and not returning. What was originally a 2 hour delay became an 8 hour delay - we were kept poorly informed and provided only with juice/water, but no proper food.


South African Airways customer review :  27 October 2010 by O Garratt   (South Africa)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

My thanks to airline retrieving, wrapping and delivering luggage to me when it did not make a connecting flight out of Dulles - also to the ground staff at OR Tambo who were courteous and reassuring to all of us. The food on that flight was awful, and I am not a fussy eater. The food was served at local time 15h00, less than two hours before touch-down at OR Tambo and quite ridiculous as a lunch - especially since it was about 8 hours after breakfast. The cabin was darkened until that time (15h00) even though it had been daylight for hours. Surely one does not expect an 8-hour sleep after breakfast when we had already had about 4 or 5 hours after leaving Washington. Most ridiculous the out of date video that played before touchdown was long and complicated and did not even mention Gautrain.


South African Airways customer review :  20 October 2010 by V Vedi   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

LHR-Cape Town return. Flight to Cape Town was excellent, FAs could not have done more. Seat pitch a little short in flat bed position. Star Alliance lounge at LHR is very average. Return CPT to LHR service no more than efficient and not with a smile. Food average throughout. South African Airways lounge is poor, as are refreshments on offer. Inflight entertainment is poor and old fashioned on A340-200.


 
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