Ryanair Passenger Reviews and Ryanair Customer Trip Reports

RYANAIR review :  29 August 2009 by M Seddon   (UK)

Manchester to Dublin return. The flight was at 2155 and we arrived at around 2030 to check in at Terminal 1. No queue at the desk and single bag was quickly on. Aircraft interior decor was a bit garish but the plane was clean and new (737-800). Legroom was quite tight but flight was only 50 mins. Plane on time and we picked bags up quickly. On the return it was much the same (flight at 2040), quick queue to drop our bag. Flights cheap (around £130 each) as we booked way in advance. A fairly pleasant experience. Can't speak for the experiences of other people but Ryanair in this case were a low-cost no-frills airline which got me where I wanted to go and on time.

RYANAIR review :  21 August 2009 by S Stanley   (UK)

Horrible experience. Ryan Air should not let you print off a "boarding pass" that gets you through security but not on a flight! We were turned back at the gate and left stranded in the terminal for over an hour until someone at the desk could come get us. They never came, but thankfully, someone else escorted us back through security where we were charged £200 to book ourselves on the next flight. They've set it up so that there's no way back and you have to pay ££. Never flying them again!

RYANAIR review :  18 August 2009 by S Dias   (UK)

My husband and two sons arrived at Stansted at 5.15am on Aug 16th, well in time for their flight to Milan leaving at 6.40am. They had checked in on line the previous day. All that had to be done was to check their one bag in containing items that could not be carried within the cabin. They queued and queued along with hundreds of other people. As time ticked away my husband approached 2 different staff members explaining very politely that soon for them check in would be closed as stated in terms and conditions (40 mins before departure) On both occasions he was told to" stand in the line Sir". Needless to say by the time they reached one of only 6 desks open they were too late. None of the Ryanair staff were in anyway helpful and I from home had to supply my husband with the information needed to get them on a suitable transfer to Verona. This cost an extra £300 we can ill afford, hence travelling on this so called budget airline. Never again.

RYANAIR review :  17 August 2009 by C Cameron   (UK)

Ryanair left me and others, some families with young children stranded in France after cancelling a flight to Glasgow Prestwick airport. With no money and no Ryanair staff to speak to we left high and dry with no accommodation and were told it could be a least 3 days before some of us got home. Which, for some of us meant sleeping in the streets in a foriegn country for 3 nights. Luckily I was able to book another flight with another airline for the next day costing almost 300 pounds but had to spend the night sleeping on the airport floor much to the dislike to the rude and insensitive airport staff.

RYANAIR review :  9 August 2009 by Joseph Coscia   (USA)

We just returned from a trip to Italy and unfortunately it included a flight to Lamezia from Pisa and a return from Lamezia to Pisa. We have traveled extensively and I consider this airline the worst in the world for service. We came in to Pisa on 7/23 for a connecting flight on Ryanair to Lamezia in Calabria. The flight was scheduled to leave at 12:30 PM and arrive in LaMezia at 2:05PM. The flight was delayed approximately six hours and we weren't told anything from anyone at Ryanair as to what the delay was or when the plane would leave! We finally left at 7 PM. There is no service on the planes as well. On the return we were required to pay 180 Euros to fly since our baggage was overweight. We had the same baggage going and we were not assessed any payment so why now? We saw other passengers with luggage that was over the limit go through without paying anything! The check in clerk incompetent and refused to try and comunicate with us and we had to pay this amount. Never again will I fly this airline and I will not recommend this airline to anyone in the USA. It was a horrible experience to fly this so called airline. Think about it before you use them it is worth to pay a little more and have peace of mind.

RYANAIR review :  31 July 2009 by James Medow   (UK)

Just flew with Ryanair last week - terrible experience! A mix of all nightmares. The plane was 2 hours late (both ways!), no information during that time. All passengers were just left aside. Once onboard, cabin crew not nice, no space for legs, the aircraft was dirty. I do not recommend Ryanair, even if prices seem attractive at first sight.

RYANAIR review :  28 July 2009 by L Greenhough   (Spain)

Would anyone in the right mind travel with Ryanair - no! Birmingham to Malaga. We arrived at Birmingham airport on June 24th, having checked in online before leaving home in Spain. We were told that we had not checked in, but of course we had and a subsequent argument occurred. We were redirected to a very long line of angry people waiting to see customer services. However, between leaving Spain and returning, the company policy had changed and we were told we should have printed boarding cards. We hadn't, and were promptly charged £80 at customer services for two boarding cards!!!! It wasn't until later that we found out that we could have printed off our boarding cards up until 40 minutes before take off, in the internet cafe' at Birmingham airport. The staff attitude was disgraceful, and the customer service staff totally neglected to inform us fully. "Just take the money and forget the consequences" springs to mind. As I say, you need to be totally crazy to fly Ryanair, we won't again.

RYANAIR review :  24 July 2009 by D Kerr   (UK)

This airline treats it passengers as an inconvenience and despite all the hype regarding cheap fares it is a not quite true, Having booked a couple of tickets to travel to Perpignan from Stansted we found that we could for the total price paid have travelled by Eurostar and SNCF TGV by Leisure select for the same price from St Pancras right through to Perpignan - without delays and hassle of waiting at the airports and being treated with disdain by the Ryanair staff. We paid for priority boarding, and to sit for 2 hours in Ryanair seats is painful to say the least, whereas the rail service, you can get up and walk around and you do not have to wait for two hours for the plane and then also be fined for exceeding Ryanair mean luggage allowance at 15Kg. I recommend the train it is far nicer and at least you get to see the countryside etc.

RYANAIR review :  24 July 2009 by N Sutherland   (UK)

Ryanair comes across as totally unscrupulous, and the whole process of traveling with them is designed to trip you up every step of the way and extract more money out of you. One of their staff on the Stansted desk confided that no-one admits to working for Ryanair! I hope I never have to fly with them again.

RYANAIR review :  24 July 2009 by D Jones   (UK)

Have just been scammed for £30 for paying by card. So if one person buys a return ticket it costs £10 to pay by card, but if 3 people are on one booking the cost for paying by card is £30. This is total rip-off because the card transaction costs to Ryanair for a single person transaction or a 3 person transaction are not that different - its still only one payment to process. More to the point they have recently lost a court case in Germany on this very issue and since then they have raised the charge further. This is blatant profiteering. O'Leary has the cheek to blame the government £10 tax for people not flying - at least the government £10 tax is fairly per person. Cannot recommend this airline at all.

RYANAIR review :  22 July 2009 by G Walker   (UK)

Weekly flyer for over four years and it's got worse and worse. Customer service is non existent. Every aspect of the service is contrived to trip you up and extract money out of you. In fact, they aren't that cheap any more and even the attraction of local airports is diminishing as they cut routes. I get the impression that Ryanair think that 'we' think they're cheap and cheerful (with their stupid publicity stunts) - but people know they are cheap and very nasty and the minute some better competition comes along they'll be off. Air travel with Ryanair is the pits - I hope they go bust!

RYANAIR review :  22 July 2009 by Greg Burns   (Australia)

Our Ryanair experience began when we were delayed at Bezier Airport. Initially the announcement was that the delay would be 2-3 hours but we received no other information for 6 hours when we were asked to board. We were told we could buy something from the bar at the airport but we had no euros and Ryanair did not provide us with opportunity or advice on changing money. Moreover the bar had sold out. The airport did not have enough seating so our two toddlers had to lay on the stones in the airport atrium. Eventually Ryanair announced that the problem was a ‘bird strike’ and we could board. We were not even provided with water on the flight and were told that water in the toilet was not potable. Ryanair did offer their in- flight snacks for those with money and prepared to pay their exorbitant prices. No offer of compensation was every offered nor was there any advise on how do make a complaint about such an obvious abrogation of their duty of care.

RYANAIR review :  22 July 2009 by B Andersson   (Sweden)

Ryanair can be anything from great to really bad. Took a very cheap flight from Stockholm to Frankfurt, just 100£ for two persons. Another time the flight from Stansted was cancelled and no information was given by Ryanair. Eventually I was booked on the next plane the following morning, but hotel overnight I had to pay myself. Lesson to learn - you get what you pay for! If you are aware of the risks and are prepared to take these risks, use Ryanair. Otherwise take another company.

RYANAIR review :  22 July 2009 by E Sheehy   (Ireland)

Stansted-Pisa, flight on time. The crew were sour but they charged pennies compared other airlines. When you fly a low cost carrier as Ryanair, expect rubbish treatment.