Ryanair review - by Davide Greco

19 November 2007  Customer Trip Rating :

Bergamo - Dusseldorf and back with Ryanair. I agree with what many people have written in this forum: if nothing goes wrong and you are informed about their to earn extra money (low baggage weight tolerance) they can be a good choice because of their prices. The very annoying boarding procedure with people "fighting" to find the best seats and forcing you to remain for 10 minutes standing in the row with no chance to move in any direction because the hand- baggage spaces have been filled without a criterion as it happens when seats are pre-assigned. Also, I find quite ridiculous their policy to declare flight times which are clearly longer than the real ones just to be able to announce, immediately after landing, that "another Ryanair flight arrived on-time" : my Bergamo-Weeze flight was scheduled to least 1h40min and in both legs we arrived 20 minutes earlier than expected: strong tail wind in both ways? I really do not think so.

Ryanair review - by Mike Barrell

19 November 2007  Customer Trip Rating :

Liverpool-Ciampino and return. When I booked these flights I wanted to pay by Debit Card. Ryanair's system would not let me? I had to use my Credit Card which is 60% dearer. This is the 2nd time I have flown with Ryanair and this Credit Card con has happened both times. I purchased 3 checked in Baggage items, one for me, one for my wife and an extra Bag, for all three Bags I paid a cost of £40, expecting to be able to have up to 15kgs in each bag. (Ryanair's Terms & Conditions for checked Baggage is slightly ambiguous to a non legal customer). No problem flying out from Liverpool (Ryanair Staff). On the return journey at Ciampino Airport we were stopped by non Ryanair staff and had to pay an excess Baggage charge of 96 euros. Our three Bags weighted 14.8/14.8/12kgs respectively. Ciampino Staff seemed to take a delight in our predicament. We had purchased Priority Boarding tickets. Again not a problem at Liverpool Airport as we were given Priority Boarding. At Ciampimo it was a complete farce. Customers are bussed out to the aircraft so by the time we had boarded there must have been approx 40 other customers without Priority Boarding tickets who were already on the plane. This is not Priority Boarding. For various reasons there appeared to be many disgruntled travellers on this flight who said they would never fly with Ryanair again.

Ryanair review - by Terry Stokes

19 November 2007  Customer Trip Rating :

EIN-PSA. Check-in slow with only one desk open. No priority boarding. Waiting to have your boarding pass checked before boarding is a joke and is more like a rugby scrum with people coming from everywhere to board first. Inflight, there is no chance to sleep. Announcement after announcement about drinks/duty free/ and their lottery. Add to this, staff quality was poor. PSA-EIN check-in was in terminal B which means you have to walk outside (in the rain) to check-in and then come back to terminal B to go through customs. There was priority boarding for this flight, but as you are bussed to the plane, they end up letting people without priority boarding into the same bus. Again, unfriendly staff. The only positives were the plane was clean and on time, but I don't think that's to be expected and not praised.

Ryanair review - by J Oliver

19 November 2007  Customer Trip Rating :

Liverpool to Seville return. Flights on time, plane basic but adequate for a short flight. Took our own sandwiches and bought a coffee on the plane. Crew efficient and friendly. Living in the north of England we have less choice of airlines than the London area but even with all the additional costs it still works out cheaper and is direct.

Ryanair review - by J Weir

15 November 2007  Customer Trip Rating :

Barcelona to East Midlands. Everything went smoothly and on time. Bag was 11kg, so too heavy to go in hand luggage! I think it is a bit much, but overall the flight was not bad. Ryanair are fine when everything goes smoothly, but when they don't they are not just unhelpful, they are positively hostile. Only to be used when there is no alternative.

Ryanair review - by Shaun Jones

12 November 2007  Customer Trip Rating :

What a shambles - Shannon to Liverpool on Wednesday 7th November incurred a near 12 hour delay. No information on why and only a €5 voucher to use on refreshments for the whole period. When things go wrong on Ryan they go badly wrong. I will think very carefully before using the "On time Airline" !

Ryanair review - by E Williamson

12 November 2007  Customer Trip Rating :

NCL to Bergamo. Outbound flight was on time, but plane rather shabby. No entertainment, but only a short flight so not really a problem. Food and drink to be purchased at fairly reasonable prices and most staff helpful. Return flight saw a newer plane which again was on time and got into Newcastle early. Legroom fine, but boarding a bit of a rugby scrum even for those with priority boarding.

Ryanair review - by H Dupre

12 November 2007  Customer Trip Rating :

Ryanair: when it works, it works and is cheap. When it does not work, you are stranded and it can cost a lot. Our Sevilla-London flight was cancelled because of a land personel strike. Ryanair offered to bring us back to London on Thursday! Unacceptable for us due to work commitments. So we had to book a last minute flight on Iberia (2 x 150£), pay a hotel night (50£). Bonus: our car was at Stansted airport parking and Iberia comes in at Heathrow. So evening train to Stansted and return by car (3 hours), additional day parking fee etc. Our flight to Vitoria was cancelled for unknown reason; Ryanair rebooks us on a similar flight to Santander. But, we were going to a concert in Vitoria and the Santander flight was to late in the afternoon to make it to the concert. So we had to book a short notice ($$$) Easyjet flight to Madrid in the morning, rent a car etc - we would not cancel as hotels had been booked and the return flight was also booked and paid for. My conclusion is that I have had a problem on one flight out of 4 or 5 leading to expenses which offset a good part of the savings made on the flights that went all right.

Ryanair review - by Neil Casey-Johnston

9 November 2007  Customer Trip Rating :

Just booked Carcassonne to Shannon with a French Visa (debit) card - Ryanair rejects this as a debit card and only allows me to process as a Credit card = €3 p pax per sector vs €1. They tell me on the phone that a French debit card will go through - yet the system is programmed to reject it. I have heard of many others being charged the full credit card fee when using a debit card - no wonder Ryanair is targeting 20% of revenues coming from ancillary services. Whatever next - a membership fee to visit the website? I know it's cheap, I just don't like being misled.

Ryanair review - by G McNab

9 November 2007  Customer Trip Rating :

Ryanair has now entered the Belfast to London Stansted route taking over from the now gone Air Berlin. The trick is to plan your flights if possible round the offers, travel with one small piece of hand luggage and check-in on the web before you go. I had no problem finding several 0.1pence flights for travel between now and 8th March flew to London Stansted for the grand sum of 02p return, no extra charges. I bought these during a sale and others at £10 return all inclusive. For this I got on time departures and, having checked in on line, priority boarding which was strictly enforced at both BHD & Stansted. Check’nGo does require passport entry details so Northern Ireland passengers should remember to have their passports to hand when checking-in on line and use them as the ID document at the airports. The new Boeing 737s have the standard Ryanair yellow and blue décor with advertising on the overhead lockers. The seat pitch feels more like 28” but seats cannot be reclined which is excellent. I had an empty seat beside me each way so it didn’t feel too bad. The Ryanair advertising radio is annoying as are the frequent announcements. Crew, a mix of Eastern Europeans, Scots and Irish on my flights seemed friendly and efficient. Tip for Stansted: Boots have an airside outlet with the ‘Meal Deal’ options of any sandwich, drink and snack for £3.49. Just buy this and take it on the plane as a picnic and then you don’t have to pay the high charges for refreshments sold on the plane

Ryanair review - by P Convery

6 November 2007  Customer Trip Rating :

When is Ryanair going to come clean about their real flight charges. I recently booked flights for my two children from Dublin to Manchester. As it was a weekend return flight I adviced my children to take hand luggage only. As usual Ryanair took a fee for accepting payment by credid card. When my Children tried to check in at Dublin airport they had to pay another 6 Euro for that pleasure. On the return leg of the journey at Manchester they again had to pay a £2 charge for that pleasure. My children's flight was at 9.30am and they checked in at 8.am. When they went to the boarding gate they were told that their bags were too large and would have to be check in as baggage. They were sent back to the check in terminal were they had to wait in a queue again. By the time their turn came they were told they were now too late for their flight and would have to pay £120 to be booked on the next flight. My problem with this shambles is that they had exactly the same baggage as they had leaving Dublin no charge however in Manchester at the last moment the same bags were deemed too large. Why did this not happen at the check in desk and is the baggage size different from country to country? Of course Ryanair's secret customer services department cannot not be found for any answers. I will never use this so called airline again.

Ryanair review - by G Carter

6 November 2007  Customer Trip Rating :

I recently travelled on Ryanair with my wife from Italy. On the journey it was announced that a draw would be held from tickets given out when in flight sales were purchased for a free Ryanair flight on any of its routes. We turned out to be the not so lucky winners. We were presented with a voucher which was to be faxed in to Customer services giving details of the free flight requested and a debit card number to pay for the tax which was not included. This was done and an email was received back the same day stating that the voucher was invalid without giving any reason. I sent a further fax asking why, two days later I received the same email again stating that the voucher was invalid but still without any reason. I then gave up realising that this free flight was not going to happen and booked a flight for the same dates elsewhere. Then two days later I receive an email from Ryanair with flight details that have been booked for me and a debit to my card for £61.26 for the free flight, apparently justified by additional services I had not requested and additional charges for OFF LINE booking. The inclusive cost of the flight on their website for a fare paying passenger on the day they processed the free booking was £35.40, some £25 less than they charged for my free flight voucher. Further faxes requesting they refund this unauthorised debit have been ignored and I have taken the matter up with trading standards. If anyone out there gets a free Ryanair flight voucher I think the best thing to do is Bin it!

Ryanair review - by Dave Houlihan

6 November 2007  Customer Trip Rating :

Flew one sector Bratislava-Dublin as they were the only airline flying this route at a reasonable hour. Check in a breeze, went to the gate and we had paid for priority boarding - were asked to wait in a separate room and boarded first. Took off on time, service started - little pricey in my experience. Got to the baggage belt and for the 1st time in my life in Dublin airport, bags were on the belt. So overall they got me there early with chatty crew and bags delivered .

Ryanair review - by Fred Mckeon

6 November 2007  Customer Trip Rating :

East Midlands to Limoges return. Cabin Crew helpful and friendly. The 737-800 was clean with plenty of leg room. The priority boarding is well worth the small fee.

Ryanair review - by P Ling

4 November 2007  Customer Trip Rating :

My son lives in France not far from Nimes where the airport has flights to East Midlands and Liverpool which are very convenient for me as my family lives in the Midlands and I live in the North of England. For many years I have taken advantage of the cheap flights to be able to see my son on his holidays. However I have just booked him some flights to come over this Christmas. Advertised at 19.99 Euros each way - again I thought very good value. It wasn't until I agreed the airport taxes (58Euros) check in fees 3 Euros each way - when were these introduced - and baggage fees now 12 Euros - recently increased from 5 Euros. I am not impressed, why not just state the overall price when looking for flights? People would appreciate that more, they dont appreciate all the add ons! How can it cost money to check in when it never used to? How can it cost 12 Euros for baggage when it used to cost 5?

Ryanair review - by Paul Smith

1 November 2007  Customer Trip Rating :

London Stansted to Szczecin. Outward flight delayed 40 mins due to passenger being offloaded, but time was made up on route. Return flight left on time with no problems. Used the online web check in this time which was a useful option, the only complaint is that sometimes you are not boarded before the others as its difficult to get through the usual Ryanair scrum. Seats as comfortable as can be expected for a short trip. When everything goes to plan, Ryanair are on a par with other budget airlines, but you hear so many horror stories of when it goes wrong. This is what makes me very wary of this airline. Also, why do people insist on clapping when the plane lands??

Ryanair review - by Simon Rickman

1 November 2007  Customer Trip Rating :

STN-DUB return. Boeing 737-800, clean inside, nearly on time, and cabin crew pleasant and friendly. To be honest my only gripe was the pathetic security at Stansted, departing at peak morning time, there were nearly 200 people queueing for each security machine, and it took longer to clear this than it did to drive from Surrey to Stansted. No wonder Ryanair are running out of patience with the airport authorities and their increasing charges.

Ryanair review - by J McKelvie

26 October 2007  Customer Trip Rating :

When will Ryanair start to advertise their real flight costs, and not the 'excluding taxes' prices? I booked return flights for me and my wife from Prestwick to Beauvais, advertised at £9.95 each way. Instead of costing under £40, it cost nearly £140, when you include taxes, checking in fee, baggage charge, credit card charge, etc. This is flagrant fraud. I noticed that on the Ryanair site that they boast the lowest level of complaints from any airline. This is because it is impossible to contact them. The telephone number for customer services keeps you on hold at 10p a minute until you lose the will to live, there are no email addresses on the site, and I could not find an address to write to. No wonder they receive very few complaints!

Ryanair review - by Sandra Collyns

26 October 2007  Customer Trip Rating :

Stansted - Girona - Luton. Going out, had to wait one hour to check in due to the computer system being down and a lot of people having to submit passport information for travelling to Spain. Due to check in taking so long the flight left and arrived 15 minutes late. Onboard, cabin crew were friendly. Returning the flight left and arrived on time, and once again friendly cabin crew.

Ryanair review - by Ciaran McCafferty

26 October 2007  Customer Trip Rating :

LDY to STN. Gate staff at Derry enforced priority boarding system properly, and having checked in online I was one of the first on the plane and secured an aisle seat in row 4. Crew efficient, yet without the usual brusqueness common to Ryanair crews. We landed 25 minutes early. The real advantage of this route is that flights from Derry use the UK gates at STN, which obviously don’t require passport control, so I was on the 2230 Stansted Express, having landed at 2205. Great service and a fare of £25 - if Ryanair runs smoothly (and it is a big IF) it is hard to beat.

Ryanair review - by A Carmon

23 October 2007  Customer Trip Rating :

Glasgow to Charleroi return with three children. Prebooked luggage, paid airport parking and priority boarding. Able to sit with my children (2 in the row in front of me) with window seats. Both aircraft clean and staff polite. Left on time yet arrived early. Happily paid for drinks on board. Will fly with them again.

Ryanair review - by Neil Oakshott

17 October 2007  Customer Trip Rating :

Round trip East Midlands to Bergamo Orio-al-Serio showed a marked improvement in their service.There are those uncomfortable faux leather seats, gaudy blue/yellow colour scheme throughout and the constant advertisements being played but I couldn't fault them on either leg. Like many frequent users I have been let down by them, badly so, but feel that for the price paid it was good value for the money.

Ryanair review - by P Marwick

17 October 2007  Customer Trip Rating :

Glasgow Prestwick/Frankfurt Hahn return. No hassle, although you have to be fit for the free-for-all when the flight is announced. £2/3 euro charge for priority boarding worth it, but you have to be quick to get on board before the hordes! Outbound flight 20 mins early in arriving, inbound 15 mins early. Cheap flights and you get what you pay for.

Ryanair review - by J Ammon

9 October 2007  Customer Trip Rating :

Return trip Karlsruhe-Baden - Stansted. Check-in at Karlsruhe was easy going. Priority boarding (which we didn't choose) was pointless as the priority boarding folks got into the bus first but then the bus waited for other pax to show up before leaving for the plane, so there was no advantage to get into the plane first. The plane left 5 minutes late but was exactly on time in STN. The crew was very friendly and professional. Advertisements for a lottery sound ridiculous but generate side profits to Ryanair - as long as that keeps the fares low I'm fine with that. Luggage reclaim in STN was very fast and efficient. Trip back from Stansted: check-in horriblE because crowded airport, late designation of check-in counter, long queuing because of small number of open counters, d) eternal security queuing, incessant announcements at the gate, very loud, slow boarding because of problems the boarding agents had in ripping off part of the web check-in papers. But these are STN problems than Ryanair. Flight went out 10 minutes late but arrived 15 minutes ahead of time. Crew was friendly and attentive. Seen the price of the tickets and provided no big bugs occur Ryan offers a solid transportation from A to B with friendly and attentive staff. The 3€ priority boarding fees are ok as long as there is direct access to the plane, in case of a bus ride to the aircraft it is pointless.

Ryanair review - by A Stephenson

5 October 2007  Customer Trip Rating :

Perpignan to Stansted. Flight due to depart at 17.20. At 17.45 we were informed that the flight from Stansted had been unable to land due to weather conditions, an argument somewhat undermined by the landing of an Air France plane 5 minutes later, and that the plane had been re-directed to Girona. All very suspicious as the weather was fine and a passenger told me that the same flight the day before had been cancelled and passengers bussed to Carcasonne. Either the Ryanair plane or the pilot was less capable than that of Air France or the whole story wasn't being shared. We were placed on buses and driven the 90 minutes to Girona. Nobody from Ryanair had communicated anything to any passenger at this point, nor did they meet the coach at Girona to tell us where to check in or what time the flight might leave. Obviously there was no apology (until we boarded the plane) or offer of any refreshment. There is a complete lack of accountability from Ryanair, an unwillingness to help passengers when things go wrong. A 4 hour delay and no sign of humility at all - still playing those ridiculous, up-beat offers of cheap booze, sandwiches and scratch cards. A bunch of idiots. I'll do all I can to avoid flying with them again.

Ryanair review - by P Bedson

5 October 2007  Customer Trip Rating :

Cheap and reasonably punctual but you need to be aware of all the extras which pile on the cost. The 15kg checked luggage limit must be worth millions - and is quite strictly enforced. Travel with hand luggage, check in on line, and don't expect any service - you have not paid for it! Be aware that if it all goes pear-shaped you are on your own even more than with other low cost airlines. Buy some decent delay insurance.

Ryanair review - by Nick Woods

5 October 2007  Customer Trip Rating :

Valencia - Stansted vice versa. We do this trip back and forth several times a year either using Ryanair or easyjet, depending on the times for family pick-ups etc either end. To date there has been little hassle. You get what you pay for and generally little bar a flight cancellation can go wrong. If you choose to eat and drink on the plane expect to pay inflationary charges. There is no mileage in priority booking as everyone gets a seat and if you've paid £10 for it, does it matter if you sit on the floor as long as you get from A-B?

Ryanair review - by S Blackburn

27 September 2007  Customer Trip Rating :

EMA-Nantes and Nantes-DUB-LGW. Check in and boarding for all flights was reasonably efficient, and it's interesting to see how they have considered every single angle to cut out costs and speed things up - eg using steps to disembark passengers even when there are jetways available (curiously, they didn't do this at LGW and we used the jetway instead), or the new plastic/leather seats (no doubt easier to clean), or the vast numbers of Eastern European crew. But it just felt like there was a generally feeling of something being endured - travel as a means to an end rather than a pleasure in itself. They are only cheap if you are not carrying baggage or small children, have money (ie don't need credit card and thus avoid fees), are intelligent enough to read all their rules and follow them (unticking some boxes during booking, not carrying too much weight), can check in online (not always possible from a holiday destination) and don't care where you sit. If any of the above don't apply then you will probably either find they're not that cheap, or should fly with someone where you're looked after. I would use them again for a daytrip - but think that anything over about 90 minutes would be a bit too much to bear. One tip: if travelling alone, there's really little need to get priority boarding. On all three of my flights, there were single seats in the first few rows which people were walking past as they were too polite to ask someone to get up and let them in. Despite being nearly the last on the plane I was in the second row! This only works when you have minimal hand luggage though - the overhead bins are usually full by this point.

Ryanair review by A Rickwood

27 September 2007  Customer Trip Rating :

Stansted - Girona return. First time on this route with Ryanair. Check in smooth at both airports. Both aircraft clean and well-presented with possibly the best cabin crew I've ever flown with on Ryanair. Only thing that spoils the experience is the continual announcements, but at the price paid, you can't really complain about such a minor inconvenience.

Ryanair review by Geoff Becque

23 September 2007  Customer Trip Rating :

East Midlands/Girona/East Midlands 11th-20th September.Check in fine on outward leg and Priority Boarding worked well. Missing passenger and offloaded luggage made a 20 min delay but landed 5 mins.early. Baggage on belt quickly and on our way. Return check in slow with passengers still trying it on with overweight baggage! Away on time and landed 10 mins early. No complaints on cabin staff/safety or announcements. Ryanair do need to clean their planes properly as on all legs the trays and the rear of the seats had obviously not been wiped down overnight as there were obvious drinks stains , some off which were older than a day. In conclusion - if you follow their rules ,turn up on time with correct luggage and pay €3 for priority boarding you get what you pay for and it does what it says on the tin! May be worth taking a few wet wipes!

Ryanair review by Brian Marsden

23 September 2007  Customer Trip Rating :

The first flight to Rome was excellent. (If only getting from the airport to the city had been as good!) Despite being at the end of the dignified scramble to board the plane, we managed to get a prime window seat. However the second booking has already got off to a bad start. Google Toolbar has a very useful AutoFill feature for commonly entered fields. It turned out to be a bit too useful though when I was booking our flights. Two of us are flying, and I unfortunately overlooked that it had helpfully entered "Brian Marsden" for both of our names. It has cost me £70 to have this admittedly careless mistake corrected - plus the cost at £1 a minute to phone a premium rate line to talk to somebody in India. (This is not mentioned on the web site, which quotes an 0870 number, which just has a recorded message telling you to phone the premium rate line.) Buried in the small print is that you can only have the name changed at the airport "up to 4 hours before the scheduled departure" - and it can't be done online for some reason - so I guess that if I hadn't noticed the mistake and just turned up, we would have been bounced off the flight and had our holiday ruined. Surely they can put some sanity checks in their software, if only to warn you that you have entered the same name twice. Ah, but then they wouldn't be able to rip you off when you didn't notice yourself would they?

Ryanair review by Pauline Dick

9 September 2007  Customer Trip Rating :

When Ryanair cancel a flight suddenly, you are stranded in another country having to pay for a extra night stay in some hotel, this happened to us at nearly midnight in Paris, we were re-booked to fly the following day at 22-50 which was also delayed. As you can imagine this caused us many extra expenses, not to mention the discomfort of sitting in a airport for a full day with baggage, tired and upset children. There was no help from staff and Ryanair, and they have refused to refund any of the extra expenses . My advice is never to fly with Ryanair.

Ryanair review by L Cadwallader

9 September 2007  Customer Trip Rating :

LPL-PMI. I suppose our luck had to run out sometime, as we've had 3 return trips to Italy with no bother, but this time we had nearly 8 hours delay. Worst features were the lack of information and absence of Ryanair staff once we were airside. Check-in was 10 minutes late opening and, at first, with only one member of staff for 2 queues, but the public announcement of a 4 hours 35 minutes delay as we queued meant there was no need to hurry! It took ages to check-in anyway, because of the large numbers of passengers who seemed unaware of Ryanair baggage restrictions and who, on discovering their bags were overweight, were trying to reorganise their packing. We were told that the "supervisor" was trying to get Ryanair to authorise refreshment vouchers and that we should wait for an announcement, but it didn't come till 2+ hours later, and was so difficult to hear that I had to go to the information desk to ask what had been said. We had the choice of going to the Servisair desk landside - but there was a massive queue of refugees from Ryanair check-in desks (paying their excess baggage charges?) - so we opted to go airside to collect them from the Passenger Services desk near gate 32. The vouchers were for £3.50 each, which some people thought less than generous, but since we had technically paid only a penny each for the flight we couldn't really grumble! Once airside, we did at least have somewhere to sit, but had to rely on announcements and the screens for information and sometimes the two disagreed. The flight even disappeared from the screen at one point, then reappeared with a gate number whilst still saying (at 19.50) that the estimated departure time was 16.25. Eventually after several extra delays being announced, everyone was called to Gate 22 to await another announcement at 20.30 in the presence of what I can only describe as security "heavies" and 3 lady ground crew. We thought that this was the prelude to a cancellation announcement, but it was yet another delay which was, hardly surprisingly, greeted with quite a lot of barracking. Things calmed down again after a few minutes and the chief lady of the land crew was actually very helpful when I asked if anything could be done about our car hire at Palma because the desk might be closed by the time we arrived. She allowed me a call and tried another herself and even took our details to go to the LPL Hertz desk after our flight had been boarded (and they seemed to be aware of this at Palma when we arrived). Eventually we boarded at about 22.00, having had to wait for an incoming flight to arrive to take the place of the plane that they'd been trying to repair all day. After a delay like that, though, the lurid interior decor of Ryanair planes comes as a shock to the senses and the synthetic leather seats are extremely uncomfortable. Some of the passengers had obviously spent some considerable part of the delay in the bars, so things were a little rowdy, but the senior stewardess brooked no nonsense during the safety routine. I was surprised though that one of the other stewardesses provided more alcohol to some who were already more than merry! Overall, therefore, not a happy experience, but we weren't totally abandoned, we did get there in the end and we even had refreshment vouchers. The lack of information made things much worse than necessary, but that seems to be par for the aviation industry as a whole, and seems to create the greatest source of discontent among the passengers. Flying with Ryanair is clearly a gamble, but without the cheap flight we wouldn't have been going at all! The passenger-unfriendly nature of their planes, however, was really highlighted by the contrast of our return flight with easyJet. Even easyJet's orange is soothing in comparison to Ryanair's plastic bright yellow!

Ryanair review by Kevin Donovan

9 September 2007  Customer Trip Rating :

Baggage allowance of 15kgs is very prohibitive. We travel regularly from Stansted to Karlsruhe-Baden and always purchase priority boarding passes. No problem with this when boarding at Stansted but at Karlsruhe-Baden they use a bus and board priority passengers first on the bus (as they should) but then also the non-priority passengers on the same bus. We also have to state that not a single one of our many, many flights took off on time. Sometimes the late departure was made up for on the way but not very often.

Ryanair review by M Costa

28 August 2007  Customer Trip Rating :

BGY-BTS return. Essential services are ok: both flights were operated with quite new 737-800 and arrived on time. However, the interiors were dirty, boarding a nightmare thanks to their free-for-all seating policy and baggage allowances are ridiculous. The booking process is a joke: the basic fares are usually very low but there are lots of hidden charges. I will fly Ryanair again only if it is a lot cheaper than any other solution available.

Ryanair review by C Fitzgerald

28 August 2007  Customer Trip Rating :

SNN-FAO-SNN. Both flights fine, full. Crew nice. Priority boarding good in Shannon, it only works when flying from a Ryanair base as the proper queues are set up. Dont bother with it if not flying from Ryanair base. Only downside was very little drinks/snacks available for purchase on flight home as it was a night flight, nothing left.

Ryanair review by Roger Weldhen

21 August 2007  Customer Trip Rating :

Madrid to Porto . Baggage 4kg over but no charge. Left on time in a clean and modern plane and arrived 20 mins early. Baggage waiting for us on carousel Can't fault this trip for the money.

Ryanair review by H Rance

10 August 2007  Customer Trip Rating :

Stansted to Salzburg, 8 Aug. Plane took off, flew for 20 mins, then pilot announced minor technical problem and plane would return to Stansted. He said we would transfer to a standby plane and be off again to Salzburg in 30-40 mins. Most believed him. On the ground the chief stewardess said there was no second plane and we should collect our luggage and the Ryanair desk would help us with hotels and transportation. Most did not believe her. Total chaos, no information, no Ryanair presence, no extra plan to take us next day, no help with accommodation that night. Those who had to fly waited in line for over an hour and were squeezed on scheduled flights over next few days. Ryanair could not have done less to help us.

Ryanair review by M Yalfani

9 August 2007  Customer Trip Rating :

I flew Ryanair Reus to Hahn and return. Fisrt point is that the flight was very cheap. The airplane was new and but seats not so comfortable. There was no onboard service included in the ticket price. Buy onboard snacks and drinks were reasonable. The crew were polite.

Ryanair review by Carl Brakenhielm

9 August 2007  Customer Trip Rating :

Be aware when travelling with children. Over the years I have used Ryan Air several times fully aware of the trade off between sevice and price. Recently however when we were flying from Nykoping (Stockholm to Ryanair) to Girona we were refused to board first despite flying with our 3 children (0, 2 and 4 years of age). This meant that we ended up stalling the flite for quite a while as the cabin crew tried to shift other passangers around in order for us to be able to sit by the children. On the return flight it was even worse as the cabin crew showed no understanding and we all ended up in differents rows and it was only by luck the seats were fairly close. From a financial perspective, with everything focusing on swift operations I don't see how it is worth the risk of delayed flites, from a passanger perspective I don't think its fair to distribute potentially noisy kids randomly among the other passangers with no one to hush them and from a safety perspective I don't see how they expect to be responsible for 2 year olds seated on their own. Given the above I don't see how they can avoid shifting back to letting families board first, but until they do I will not fly with them any more.

Ryanair review by R Hopkins

9 August 2007  Customer Trip Rating :

Bergamo to Luton. Check-in opened late so the queue was huge by then with locals pushing-in, probably the fault of the airport rather than the airline. The chaos from another Ryanair flight's 3hr. delay led to overcrowding in the departure area and the usual shoving once boarding began. Anyone with children or not 100% fit really should not use this airline for their own safety. The flight attendants were pleasant enough, but there is a worrying lack of standard English being spoken. The senior FA had a particularly strong accent and was hard for a native English speaker to understand. What happens in an emergency? This isn't the first time we've experienced this and it's something which Ryanair need to address immediately. On the matter of families being split up, this wasn't the case on this flight. The cabin crew were being most helpful to families near us and found them seats together.

Ryanair review by John Fairclough

2 August 2007  Customer Trip Rating :

Ian Oliver (and others) point about not using Ryanair if you want frills, such as guaranteed family seats together is a fair one, but if you use BA, Finnair,etc you will pay more. I use Ryanair weekly,and I can be counted as one of those rarities - a Ryanair fan. Their prices are unbeatable, planes nearly always arrive on time, and they use convenient quiet airports. It is not the lap of luxury, but for a couple of hours, who cares? I've never felt obliged to buy anything on board. I just say, "no thanks" and the FA leaves me in peace and serves the next passenger. In the end, you get what you pay for.

Ryanair review by N Hirst

31 July 2007  Customer Trip Rating : n/a

A very valid comment by D Morris,but do you really think Ryanair gives a stuff about CAA guidelines?