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Airline not Recommended by forum
customers |
Ryanair review - by Greg Boyd
15 April 2008 Customer Trip Rating : 
Has any one else had difficulties printing Ryanair boarding cards (other airlines are no problem)
since the 'wonderful' new Ryanair web-site materialised. I, and several colleagues, using different
printers and different print quality settings, have found our bar codes unreadable. On a recent trip
through hell (otherwise known as Gatwick), I was turned back at departures as the barcode could not
be read, but as I was early I joined the handful of people waiting for the check in desk to open.
Ten minutes after it should have opened, they changed the desks to adjacent ones. Impossible to know
why, if one is of above average intelligence, so that all at the front were at the back. I ended up
returning to the departures some 80 minutes after my first attempt. I am reverting to Aer Lingus
with whom I have no problems.
Ryanair review - by Mary Downey
15 April 2008 Customer Trip Rating : 
Waiting for boarding to be announced on a flight Stansted/ Kerry I went to the ladies toilets. I
came out two minutes later to see the boarding scrum was underway. Before I joined the queue I asked
the Ryanair girl in charge of boarding (all of nineteen) why the announcement for boarding, if it
was made at all, was inaudible in the ladies toilets. She turned on me and said "If you say another
word I will stop you from boarding and you will be barred from ever flying Ryanair again." I am
sixty years old and deeply resented having to allow a teenager in a cheap uniform to speak to me
like that. I had no choice but to use them -t hey are the only carrier with a direct flight from
London to Kerry - otherwise wild horses would never get me to use the no-frills, not-so-low cost, no
manners airline ever again. Ryanair's success is a total mystery to me - and the website bookings
site is just begging you to make the slightest error, it does smack of entrapment and utter
ruthlessness. And as for any redress from customer service on that strange thing called a phone -
don't make me laugh. Ryanair is a horror story all the way through.
Ryanair review - by I Cort
15 April 2008 Customer Trip Rating :
Ryanair may be cheaper, however in terms of service and scheduling they are the worst airline I have
ever used. In the space of a couple of months they have changed the timings of the Manchester
Shannon route from evening flights out and back, to a mid afternoon flight out, and now the return
flight back is 9.40am on Sunday morning. What use is that for people who want to have a weekend in
Shannon. Hopeless.
Ryanair review - by Ray Taylor
15 April 2008 Customer Trip Rating :
Missed a morning flight from Valencia to Stansted due to motorway accident hold-up. We re-booked on
the evening flight £50 each, there were four of us travelling, two couples. one couple paid cash
euros. We paid by credit card. When our credit card statement came the amount of £100 had geen taken
twice. Have tried Visa fraud dept, Ryanair cutomer services Faxing all relevant details and
receipts, but to no avail. We have just got to loose the £100. Disgusting.
Ryanair review - by D Hodson
15 April 2008 Customer Trip Rating : 
BRS-BEZ. Flight arrived early both legs. Staff pleasant and efficient check in at both ends. Can't
really ask for much more considering the ticket cost under £50.
Ryanair review - by D Whiting
15 April 2008 Customer Trip Rating :
STN-Frankfurt Hahn many times in the past two years. My wife and two children use this service
usually once or twice a year to visit relatives in Germany. It is not ideal for me as I live in
Surrey and it is a 150 mile round trip to Stansted. Having read so many negative comments, I really
didn't want to give this shower of rip off artists my hard earned cash, so I checked online and
found that Lufthansa out of Heathrow worked out at £50 more in total, which in my opinion is well
worth paying. I agree with the concept of budget travel - Easyjet have proved that it can work
without treating their customers with contempt. I have taken a decision never to fly with Ryanair
on principle - and so should you all. Then, and only then, will Ryanair sit up and listen.
Ryanair review - by Madeline Davies
15 April 2008 Customer Trip Rating :
Ryanair website is a shambles. Getting a refund is abysmal. No way of speaking to an actual human
being on the telephone. Airline staff are poorly trained to deal with customers. What is with the
fanfare when they land early? Their flights are actually overestimated timewise so really they don't
land early at all! Inside the cabins the yellow is awful and the food/drink is overpriced. I used to
travel with them a lot but I will not book with them now after seeing my friends flight in february
cancelled and she has still not been refunded her money.
Ryanair review - by Ronald Lightbown
15 April 2008 Customer Trip Rating :
have been trying to book a flight online from Stansted to Ancona Italy for August for the past
week and all I get is a notice, as I approach the end of the programme, to say their is a fault and
please try later. During this period the price has risen from £416 to £556 for 2 tickets!!
Ryanair review - by C Camidge
12 April 2008 Customer Trip Rating :
Ryanair is basically a con, when it comes to cheap fares, you are only allowed 15 kilos luggage and
are charged £7.50 per kilo over this. You are not allowed to mix the weights of the luggage if you
are travelling as a party or couple so even though my bag was light and my wife's just over we had
to pay the extra kilo. Friends who were travelling to the same destination were charged an extra
£90.00 outward and £20.00 inbound and they bought two new hand luggage bags for £10.00 each to
spread the load. Perhaps if Ryanair were honest they would have weighing machines for there clients
to check the weight of bags before queuing for boarding tickets, that people might be more aware of
the exact weight of their bags. In future we'll fly Easy jet, better service and fairer service.
Ryanair review - by J Tudor-Williams
11 April 2008 Customer Trip Rating :
Would seem like Ryanair have got a new trick as I too have been given wrong passenger details for
booking I made - duplication of same details twice. No option but to pay a £70 correction fee for
each of the £60 flights. 29 attempted calls over 2hrs 45mins yesterday morning (including line not
connecting, cutting out part way through calls etc ) and I eventually get through to "customer
services" long enough to have a conversation. They flatly denied that such a fault can exist with
their website. 3 hours of faxing a letter to complaint to head office and line is either "busy" or
"the number you are calling has hung up". A friend last week had his booking duplicated and had to
pay twice as well. I have only given them one star because you can't award negative points!!
Ryanair review - by M Walsh
11 April 2008 Customer Trip Rating :
Was looking around ryanair.com for a number for the complaints department. I also had a look at
Ryanair compiled monthly stats for complaints and was surprised at how low the figure was, until I
saw that Ryanair don't have a number for their complaints department, just a fax number! So, how
many people do you know who have a fax machine at home? Clever! Their customer service number is
99.9% of the time engaged - and if you do get through its to a surly a defensive customer service
agent who is of absolutely no help whatsoever.
Ryanair review - by B Evans
11 April 2008 Customer Trip Rating :
I can see from other people's comments that I am not the first to experience the inefficiency of
Ryanair's web site and lack of operational phone numbers to talk to a human being. Clearly Ryan Air
do not give a stuff about the travelling public but just want to take our money.
Ryanair review - by Simon Garner
11 April 2008 Customer Trip Rating : 
LPL-LDY return. Booking online easy, no check-in baggage required. Checked in and printed boarding
passes online. Interestingly, my bag wasn't weighed at all (because I didn't need to go anywhere
near the check in desk I expect!!) Priority boarding a boon, (although it was free because I checked
in on line) - it's probably not worth the extra if you have to pay. Onboard service acceptable,
although I have to say that the cheap interiors that Ryanair have in their aircraft don't appear to
be very durable as aircraft was fairly new but leather interior was very tatty.
Ryanair review - by J Overton
9 April 2008 Customer Trip Rating :
Alicante to Stansted. Only 1 person checking in luggage so was standing in line to be checked in for
an hour. On board they have background music of "chopsticks" which was really incredibly annoying.
Just falling off to sleep when a big loud speaker of what they want to sell you comes over yet you
couldn't even hear the captain over the tannoy. They want you to buy duty free yet no magazines
supplied and person I was travelling with asked 3 times for a magazine until she got one. Other
person next to me asked for 2 bottles of wine where the crew proceeded to get his pocket book out to
write it down. Passenger asked, "you need to write that down?" and he said, "yes". Couldn't believe
it. Seat okay, we sat in exit seats which are slightly smaller than the others.
Ryanair review - by Mark Martin
8 April 2008 Customer Trip Rating :
Just got back from Milan with Ryanair. A party of nine of us, who all, according to Ryanair had
identical names! They insisted that I must have entered my name nine times on the website and that I
should pay 100euros per person to change names. My protestations that I had entered the names
correctly were ignored, and I was told to apply for a refund later (and we all know about Ryanair's
infamous customer service). I've just checked on their website and it won't let you enter identical
details, coming up with an error message if you attempt to do so. Even the staff at the airport were
agreeing that this was an obvious computer error, but when they phoned Ryanair in Dublin they
insisted on the name change fee. We travelled out to Milan with Easyjet and the experience was
painless, including no checking of the weight of our hand baggage, a 20kg allowance and a
sympathetic approach to the fact that we had children with us (ie, cabin staff ensured we sat
together). I'll certainly never travel with this airline again. 1 star is too good for them.
Ryanair review - by Alex Zak
8 April 2008 Customer Trip Rating :
Birmingham-Dublin return. Paid a total of £0.00 in their free flight giveaway. Their software
problems meant my credit card wasnt charged the correct fee. Friendly Irish crew going out, fairly
miserable Eastern European crew on return. Aircraft clean, Ryanair magazine quite good. Dublin
airport the best Ryanair hub I've used. Light, airy, and spacious gate areas with ample seating.
Priority boarding working better now that they use seperate queues at some airports. Use Dublin bus
No.41 outside terminal to reach city centre-its only 2 euros compared to 8 for the Ryanair
terravision bus tickets sold on board. At Birmingham on several different flights I've travelled on
the gates seem to be called at the last minute leaving maximum time in the shopping area with little
seating, then a rush to get through gate security with different flights called at the same time.
Ryanair review - by R Hopkins
8 April 2008 Customer Trip Rating :
Stansted to Dublin. I have used Ryanair a number of times on different routes and this was a little
more civilised than it sometimes is. Sure, the queue at Stansted was slow, but after that it was no
worse than expected. Why is obviously overweight luggage not dealt with separately? It would speed
things up considerably. Check in at Dublin was open early with virtually no queue. On both
journeys there was better queue control for boarding than at some airports, but this does appear to
be airport dependent, as well as airline. Onboard prices are high, but I avoid any purchases. Both
flights were on-time. It continues to worry me that the cabin crew speak English with such strong
non-native accents. In an emergency, will anyone understand their instructions? I’m sure I’m not
the only one who listens briefly to try to decide whether the announcements are in English or
another language. Why is it that the adverts are completely audible when nothing else is? I’m just
not quite convinced that safety is the priority that it is claimed to be.
Ryanair review - by J Delaney
4 April 2008 Customer Trip Rating :
Ryanair advertise in flight for its new range of premium spirits - buy one get one free. A gin &
tonic turned out to be a plastic glass with ice, tin of tonic, and 2 clear plastic sachets looking
like condom packets. It was foul and cost 5.40 pounds. Another big con by the Ryanair tricky-
dickies!
Ryanair review - by Steven Brandist
4 April 2008 Customer Trip Rating :
Tried to book 26 March, entered flight and payment details but website stopped working. No on-screen
or email confirmation. Everything pointed to the fact that the transaction had failed. Ended up
booking with an alternative carrier. Now I find that Ryanair have charged my credit card. Getting a
refund is going to be almost impossible due to the circumstances that 'I tried to pay' and even
though this is with a credit card. Only thing available to salvage this to to move flights to
another date or destination. Very annoyed.
Ryanair review - by B Brind
3 April 2008 Customer Trip Rating :
Ryanair's so called customer service = complete shambles. I tried all day to contact a human being
in the UK to speak with about the flight I have booked and paid for with Ryanair but, as many folk
on this site know. Waste of time. Ryanair's website is as useful as a chocolate teapot. If you want
to speak with a human being you have to phone either Dublin or Italy and be prepared to wait for a
long time (paying for the call) in their 'queuing system' only for the line to go dead. Let's hope
someone from Ryanair read the comments on this site (which after all is aimed at sharing
information), and let's hope Ryanair take heed somehow before they go out of business. It would
seem, many of us passengers have flown with Ryanair because they had no other choice at the time (or
in my case, it was only Ryanair that offered a direct flight to my destination) - given the choice.
I will not fly with Ryanair again.
Ryanair review - by Peter Tanner
3 April 2008 Customer Trip Rating :
Big mistake! Booked flight on new route STN-FAO (have always flown Easyjet in past). Checked in my
mountain bike and they charged me £50 plus £6 airport check-in (As opposed to £18 with Easyjet). I
only want to take the bike one-way and leave it in Portugal, but their system only allows two-way
when a return ticket is purchased. Tried calling their 10p a minute help line to be given a £1 per
minute help line number. Scandalous. Never again Ryanair!
Ryanair review - by M Scott
3 April 2008 Customer Trip Rating :
Be very aware of the new baggage regulations. I booked 4 tickets from Stansted to Riga and booked 3
bags, as I booked the 3 bags under 1 name the limit is only 15kg and costs £60 ! I did call them to
change this to 1 bag per person for 3 which works out at £12 each and 15kg each , a better deal
altogether. The call centre number they give you is a joke, it says it costs 10p a minute but when
you call that number there is a message to call the internet support number at £1 a minute.
For an online business they force you to actually call a call centre and reap more profit from the
customer. The fares may be attractive but there are many surcharges such as check-in fees, baggage
fees, credit card fees to consider .
Ryanair review - by Peter Jordan
2 April 2008 Customer Trip Rating :
My flight from La Rochelle 8479 cancelled without any notification at 21.20 - cannot speak to anyone
and completely dissatisfied with service and the customer support system.
Ryanair review - by P Mathison
1 April 2008 Customer Trip Rating :
I've been flying Ryanair for 5 years and in the past, they were cheapest. Crunch time came with a
recent trip DUB-LGW. For flights out on a Friday night and back Sunday night I checked with Aer
Lingus and Ryanair. Identical airports, very similar flight times. Ryanair advertised seat price for
the return journey was EUR16, Aer Lingus EUR51. After you go through to the end with all taxes and
charges added before hitting the 'pay now' button, Ryanair 96, Aer Lingus 100. So I advise people to
shop around, rather than thinking that Ryanair is still the only option for 'cheap' flights. Be wary
also if you don't have an EU or EEA passport (I'm Australian). You can't use Ryanair online check-in
service. Aer Lingus fast check-in kiosks can read my Aussie passport ok and can give me a boarding
pass, so why not online checkin with Ryanair? Note you can 'apply to have the airport check-in fee
refunded', but I dare ask how - I've been playing the Ryanair 'game' successfully for so long, but
it just gets harder and harder, and not as beneficial as it once was.
Ryanair review - by S Hyde
31 March 2008 Customer Trip Rating :
How I agree with the majority of the comments. I have been trying to obtain a refund for a flight
they changed although they accepted the refund request nothing has happened. You cannot speak to
anyone and on-line information is useless. I have travelled with them several times but never
again.
Ryanair review - by P Sutch
31 March 2008 Customer Trip Rating :
I have been trying to book a flight for the last three days, the previous two I got as far as the
addition of bags etc and Priority Boarding and then no further. Today after entering dates and
destination it asks me to select a flight which is not there. They must be losing millions
Ryanair review - by T Noble
31 March 2008 Customer Trip Rating :
Arrived back from Alicante yesterday with Ryanair. Happy with flight and the staff good. Complaint
was the rugby scrum at Bournemouth on our outward bound flight as around 60 people tried to priority
board. Perhaps they should charge us to book our seats in advance then give us a seat number at
check in, or get the priority system working much better. Fabulous to go from Bournemouth though,
but the system needs help.
Ryanair review - by Nathan Fotheringill
31 March 2008 Customer Trip Rating :
PIK-NYO-PIK an acceptable experience. Flights booked a couple of months ago and were cheap, even
with the cost of a couple of bags. Check-in fine, we paid extra for priority boarding which was
worth it to avoid the boarding scrum. The seat adequate for a two hour flight and staff friendly.
Check-in at Skavsta a bit more shambolic and flight was delayed an hour. Once again the crew were
civil, captain apologised and gave us a reason for the delay (snow earlier in Gothenburg) and we
arrived at Prestwick 45 minutes late. I'm aware that things can go wrong but no hesitation in
booking with them again.
Ryanair review - by S Mazier
28 March 2008 Customer Trip Rating :
Booked in January to fly with 2 young kids to Siciliy, from Stansted in UK. Needed to take the
afternoon flight, as it's a 4-hour drive to the airport. Ryanair confirmed the flight details, so
I'm all set for my holiday. Then they cancel the flight, changing it to a 06:10 departure, or I can
take a refund. Hotels, cars, villa already booked. 25 minutes of being cut-off by their automated
helpline before I get through to an adviser, who tells me she can't help me as it was an internet
booking, so I need to call the £1 per minute line. She confirms that the flight I booked is still
available. So I speak to the internet line at £1 per minute, who tell me that the flight is not
available. Either I travel down at midnight with 2young children in the car, or book a local hotel
(at my expense) and take an extra day off work to travel, or I apply for a refund and cancel my
holiday. And this is customer service.
Ryanair review - by P Marsh
28 March 2008 Customer Trip Rating :
We had booked flights from Bournemouth to Scotland on 7 May 2008 leaving mid-afternoon. Yesterday we
had an e-mail from Ryanair telling us that our departure time had been changed to 22.00 ariving at
23.40. This has completely ruined our plans as we had intended to drive about 100 miles north on
arrival. Our car hire has been cancelled subject to a cancellation fee of £30, and our ticket will
be refunded "within 30 days" subject then to up to 5 days to reach our bank account. As we paid by
debit card, I think this is disgraceful. I note there is no "contact us" details on the website,
only premium telephone numbers. We have decided to drive instead which I did not want to do, but
have no choice. Thank you Ryanair. We did not even manage our first experience flying with you, and
will certainly not attempt to do so in future
Ryanair review - by Gemma Warner
28 March 2008 Customer Trip Rating :
I have been trying for several days to book a flight from Stansted to Parma without success due to
their apparent website problem. Once I made it as far as entering my credit card information and
waiting for a confirmation number only to receive a blank screen and no email confirmation. Today I
appear to be able to book but the cost is not calculating properly and it looks like I will be
paying double. Aggravating! After reading the numerous complaints, I wish I didn't have to use
this airline, however my travel companion has already booked.
Ryanair review - by S Holland
28 March 2008 Customer Trip Rating :
I booked and paid for 5 flights from Stansted to Alicante but had to cancel 3 of them. I managed to
separate the booking so the two could fly alone and then started on the task of trying to change the
remaining 3. The website directed me to call customer services as their website was "experiencing
difficulties" so I did this on about 9 occasions and listened to all the blurb that keeps you on a
premium rate call for about 6 mins a time only to be told at the end of the message "to change
flights visit our website" I waiting on the line to their H/O office now and have been for 10 mins
and would you believe, no reply. What a shambles, never again will I book or fly with such a tin
pot outfit. I have written to them recorded delivery asking for a refund and surprise no reply!
Ryanair review - by L Nissim
27 March 2008 Customer Trip Rating :
There is a serious fault with Ryanair's website. I cannot make a reservation. I have been trying
all evening to make a booking to either Roma, Perugia or Pisa. Every single time, the website has
been unable to process my reservation. I have never experienced this before. And because trying to
make contact with any Ryanair Personal or sending an email, is virtually impossible, i am giving
up. Also, has anyone else experienced purchasing a Priority Boarding Pass, only to find that you
stand in the Priority queue only to be put on a Bus with everyone else with a scramble at the end to
get to the plane. What's the point of a pass
Ryanair review - by Lawrie Hall
27 March 2008 Customer Trip Rating :
Is anyone else finding the on-line check-in faulty today? You get to putting in passport number,
date of birth and everything, but then when you try to print the boarding card it goes to 'error'.
I'm not willing to even try the £1 a minute phone line, as if the worst comes to the worst I'll have
to pay the £2 nuisance charge at STN
Ryanair review - by R Jowsey
27 March 2008 Customer Trip Rating :
Anyone having trouble booking a flight today? Tried several times and still trying the site just
locks up. The train is becoming a possibility as travelling between Bergerac and anywhere in the UK.
Ryanair review - by J Evans
26 March 2008 Customer Trip Rating :
Ryanair website in meltdown today. Tried all morning to book flights, but experienced very slow
response, frozen screens and "an error has occurred, please try later or contact Ryanair" messages!
Great difficulty contacting the call centre, getting messages saying "the other person has hung up"
and getting cut off. Eventually got through (twice) but on each occasion as soon as I told the
customer service agent that I was having problems with the online booking system, they hung up on
me! Eventually got through again and was passed to a supervisor who told me that they had been told
by their management that there were no problems at all with the booking system. When I told her that
I had asked several friends to also try booking tickets via the website today, and they were also
having problems and that several internet user forums were reporting problems today also, she also
cut me off! Ryanair IT systems are not up to the volume of bookings being made and they are denying
that there is even a problem!
Ryanair review - by Jason Brown
25 March 2008 Customer Trip Rating :
Newcastle - Dublin return. Both flights very busy and on time. I don't recall the old aircraft
interiors being as heavily advertised or as colourful as the new ones. It seemed like every
available space was advertising something in a bright yellow and blue colour. I'm 6ft 2ins and the
seat pitch is dreadful even if it was a short flight. One plus for them was the way they organised
the priority boarding. This I don't mind if it is well organised and adhered too.
Ryanair review - by Giacomo Gramazio
23 March 2008 Customer Trip Rating :
CIA-CRL-CIA . Fast check in by non-Ryanair staff in both cases. We boarded an only huge bag in order
to comply with Ryanair's new baggage policy. Took off and landed in time on both flights. Few leg
space, but it's low cost. Quite sad to see the rush at the boarding in order to get the best seats
and put cabin luggage in the overhead bins. I found staff to be polite. 3 stars and I will choose
them again.
Ryanair review - by A Scott
23 March 2008 Customer Trip Rating :
On the 4th March (shortly after the change of their web pages) I tried to book a flight with Ryanair
for my son to travel from La Rochelle to Stansted. Twice, having entered my credit card details, the
Ryanair web page informed me that the booking was rejected as the card was invalid (not true). On
the third attempt the booking was accepted. However, now that my credit card statement has arrived,
I find I've been charged for three flights! I've been trying for three days to reach them via both
their website and the telephone (although I refuse to pay them £1 per minute for 'assistance' with
the internet) but without success. Their lines are always 'very busy' and on the occasions when I do
get through I am first subjected to long and unnecessary recorded messages and then cut off. What a
shower!
Ryanair review - by D Maclachlan
23 March 2008 Customer Trip Rating :
I recently booked a Ryanair flight from Friedrichshafen to Dublin for August. I recently received an
e-mail stating that as a result of the recent computer update, there might be slight changes in the
schedule. I checked my booking and found that instead of taking off at 10 am, the flight wouldn't
leave until 10 pm. This meant that I wouldn't be arriving until midnight in Dublin so that onward
travel to the hotel I had booked wouldn't be possible. I wanted to cancel the flight but this option
wasn't available on the web-site so in the end I had to rearrange my entire itinery. A similar thing
happened a year ago when Rynair changed my Friedrichshafen-Pisa flight to depart instead from
Karlsruhe about 300 km away a day earlier than planned. After an expensive call to Ireland, I was
allowed a refund but it took four months to get it. By the time the various "extras" are added to
flight price, the fares aren't even cheap, steer clear from this airline. Easy jet is much better.
Ryanair review - by A Russell
22 March 2008 Customer Trip Rating :
My daughter wanted to travel from Dublin to Poland with her 15 mth baby - for whom the charge was 15
Euro. She prepaid charges for 2 suitcases - thinking (wrongly as she later discovered) that she had
2 x 15 kg luggage alloawnce for herself and infant. At Ryanair check-in she was informed that the
baby had no luggage allowance at all (though she could bring his buggy free). She was charged 10
Euro per kg for the bag she had packed for the baby - one way. When she asked re the prepaid charge
for 2 suitcases she was informed that merely allowed her to bring her own allowed weight (15 kgs) in
2 rather than one bag (how practical is it to put 15 kgs into 2 suitcases ?). This is not our first
negative experience with Ryanair "luggage policy" - which seems more like an entrapment mechanism
than sane or sensible provisions aimed at helping (rather than tripping up) the unwary traveller who
is literally ambushed at the check-in desk where it is extremely late and difficult to take evasive
action. The issues (charge for 2 bags and allowance for infant) were not at all clear from the
information given in course of on-line booking; which makes me think that perhaps this is a
deliberate objective of Ryanair who have to fund their much trumpeted "give-aways" from elsewhere
among their clientele. It was a damn expensive lesson from which Ryanair has made a lot of money.
My daughter would have been better off buying a full ticket - with full adult weight allocation for
her baby. On this occasion Aer Lingus would have proved to be a lower cost, and much less stressful
option than the (so called) Low Cost Airline. One thing I always wonder about excess baggage charges
on all Airlines - why is it so prohibitively expensive (10 Euro per kg on this occasion?). It cant
surely cost the airline so much to carry it. I recognise they might like to discourage it. Finally I
want to register my surprise that Ryanair provide no means to make complaints on-line. They do like
to trumpet the good news about themselves and their low complaint rate - can they be surprised why
it is so low when they provide no mechanism for same - and can pick and choose what they report as
they plan future marketing campaigns. This marketing will catch up with Ryanair one fine day
because they will believe their own publicity - and realise, possibly too late, the inherent
dishonesty of it. All in all - it has not been a user friendly experience.
Ryanair review - by Emlyn Price
20 March 2008 Customer Trip Rating :
On arrival at Madrid airport at 04.20 on 16 March we were informed that there was a 6 hour delay.
The six hours became over 11.5 hours during which time we had no information at all. After 4 hours
we were reluctantly given a sandwich and cold drink. When we finally boarded at 15.20, there was no
food or water on the plane and the toilets had no running water. There was a cursory apology but no
reason offered for the delay. The party we were in was of 43 elderly people two of whom are
diabetic. 151 people said that neither they nor their family. friends and associates would never use
Ryanair again. One star is too many.
Ryanair review - by Sandra Blackburn
20 March 2008 Customer Trip Rating :
Tried to book a flight last night on Ryanair website, what a mess. After several attempts, wrong
information kept coming up, finally made it to in putting my debit card details in (£12 to book with
a credit card) and confirmed, screen came back empty. Straight onto the phone line this morning
long, after the long list of messages and options I finally got through. Just started to explain the
situation when the phone went dead? Started the whole process again and the same thing happen. Any
ideas? do you think customer services are unplugging the phone or the new system is crashing. Lost
an evening and a morning with this airline and still do not know if the flight is booked. How do
Ryanair keep their customers?
Ryanair review - by P Mooney
20 March 2008 Customer Trip Rating :
Be very careful booking flights. I have read these reviews "after" my experience. But it is my last
time to use Ryanair- never again. Trying to book flights from Dublin to Beauvais, when I went to pay
I kept getting "error". There was no error on my end. I tried at least 6 times and with different
cards without success. All the time the flights are increasing. I try one last time and it goes
through 20 euros dearer and I get my ref number and confirmation. When I check my email ,I have 2
emails with 2 different travel itineraries, 2 different confirmation numbers for the same flights.
I am experienced booking flights and I know I didnt make any mistake. I got one confirmation number
to tell me my booking was successful. They have charged the card twice.
Ryanair review - by Lawrie Hall
17 March 2008 Customer Trip Rating :
Avoid travelling at peak times, expect no customer service, a lurid plane interior and a seat that
does not recline. Also expect that on busy planes the boarding process will be a shambles and that
once on board you will be hassled to sit down because 'otherwise the plane will miss its departure
slot and it will be the passengers' fault'. On the other hand, take a half empty flight to an
obscure airport midweek, out of season (Trieste (Monfalcone) and Parma Italy are prime examples),
and for somewhere between ten and thirty quid you'll get to Europe cheaper and with no more hassle
than using a scheduled flight. Expect departure gates at Stansted to change at short notice and
there to be no 'management' of the resultant 'survival of the fittest' where the youngest and
fittest rush to the new gate, leaving oldies who were at the front of the original queue to finish
up last in the new one. Expect a lot of ' customer hatred of each other' as result of this and
other ignorance of normal human behaviour by the Ryanair staff. Expect the onboard crew to be pre-
programmed automatons with no foreign language skills nor knowledge of foreign destinations.
If you have an expectation of zero customer skills, choose your flights carefully and are a little
street-wise about destinations, your Ryanair flight will present no more of a challenge than the
rail journey from Liverpool Street. One little tip - to find out if your flight is full, go onto
the Ryanair website the day before your flight and see if it would be possible to book 25 seats.
Ryanair review - by K Oliveira
17 March 2008 Customer Trip Rating :
Ryanair flight no FR2135 Grenoble to Stansted dep 20.55 on 15/3/08 has been cancelled and approx 500
people are affected. No accommodation, no food, no alternative transport, no compensation. And the
earliest flight home Monday or Tuesday - yes that's a 3 day delay. I am still waiting for my husband
to get a flight back home and hope to see him very soon.
Ryanair review - by J Reijers
17 March 2008 Customer Trip Rating :
The online booking system is simply not working. All it does is pop up error messages that urge you
to try again or get in touch with Ryanair. Both options are, sadly, useless. Their phone numbers are
inactive or are never answered. So my wife and I are currently stuck in Valencia, unable to book a
flight back home to Eindhoven.
Ryanair review - by M Grafton
16 March 2008 Customer Trip Rating :
I am not happy with their new online booking. I cannot seem to book a flight. Does anyone have a
suggestion as how to do it from the US? I've read that they debit your card but don't give you a
flight. This seems shameful and a scam.
Ryanair review - by M Wilson
15 March 2008 Customer Trip Rating :
A business listens to their customers. Whilst I enjoyed ok flights recently, consultation with
passengers would have been better. In fact their customer service is poor, bordering on non-
existent. Why should I have to travel to my nearest airport to talk to someone. There should be a
decent call centre available! The 0871 246 0000 number is unreliable and I currently get 3 bleeps
and it cuts out. The website says you can ring reservations 9am-5.45pm (weekdays only). Well, I
have been trying with no luck. Yes, there is a FAQ list but not as comprehensive as it could be.
Customers should have the right to speak to a customer service team. There is an alternative number
for internet support, which charges you £1 per minute, but my problem is not an internet problem.
Ryanair review - by Sarah MacKay
15 March 2008 Customer Trip Rating :
Can anyone help? I booked flights last week from STN to Barcelona and it all seemed to go well and
I got my confirmation number. I then went on to add the Advanced Passenger Information. I was able
to add myself fine but every time I try to add my partner I keep getting an Error message and it
won't load his details. On top of the my booking says it's "Pending" and won't be confirmed until I
received the e-mail itinerary. I haven't received a single e-mail from Ryan Air and this is getting
extremely frustrating as I've tried to phone the Customer Service Line every day for a week only to
get an automated message which cuts me off and doesn't offer advice to help me. I've even tried to
phone the Emergency Internet Hotline at £1 per minute and it's always engaged. Everything seems to
e in limbo and I just want to know if I have the flights or not so I can book our accommodation.
Can anyone help?
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