Ryanair Passenger Reviews and Ryanair Customer Trip Reports

Dublin to Bristol flight with my husband and daughter was unsatisfactory from start to finish. The woman handling our check-in luggage was hostile and rude, and like I've read in some other reviews, sent our lightest bag through before we could distribute weight from the second slightly overweight one to it. Then we were told to check the overweight one in for 100 euros. (It would have been cheaper to book a seat for that piece of luggage to sit on). Cabin crew were slack. Ground crew were unfriendly and unhelpful. We will never fly them again.

We recently flew from East Midlands to Pisa and back for a holiday in Florence. We rarely fly so it was reassuring to have the help of competent and professional staff to see us through the journey. It was a good move to book our seats in advance. There was a French strike causing some disruption to flights on the day of our journey home, yet the airline managed to get a plane out to Pisa to get us back on time. For this we are most grateful and the cabin staff were also great.

STN-ZAD-STN. Generally if you read the regulations then they are a great airline to travel with. While I'm not usually a leisure traveler and prefer Turkish and United for long-haul, some of the smaller airports on the Mediterranean just don't get mainline legacy flights in October. I had a great experience with them, cabin staff are cheerful and even bag drop/check-in staff were helpful! All that said, flights were early each way, leg space is actually comparable now that most airlines have tightened their seat pitch, and the bag I checked came out in Stansted on time. 60 euros round trip! Would fly again.

Liverpool to Fuerteventura. We had pre-printed our boarding passes and followed the rules so everything was fine. I did find it strange that they insist all non-EU passengers have a visa check, which entailed going to a different desk and a Ryanair employee stamping the boarding pass after checking my daughters' US passport - why couldn't the employee at the check-in desk do that? The plane was clean and on time - although with no seat pocket in front of you, it can be a bit awkward - especially if you're like me and need your headphones, purse, sweets, ipad and drink to hand. Talk about the headphones - really glad I took them as my daughter said the sales pitch was constant throughout the flight. Suppose they have to make money somewhere though. Flight crew were lovely and so hard-working. Would fly Ryanair again.

Short 35 min hop from Oslo RYG to Aarhus AAR on Oct 1st. Full flight, the one carry-on luggage rule was enforced. Had our boarding passes printed as required, and checked in precisely 15kg of allowed luggage. Flight departing 10 min late, but the schedules always over estimate flight times, so we landed on time. Good service. Cheap flight, around $60 for all three incl one 15kg shared check-in bag.

Had my second experience with Ryanair on Thursday 25th Oct and the experience was a lot better than my outbound journey to Pisa. FA's were a lot jollier and had a smile on their face. The plane was very clean and the flight was 20 minutes ahead of schedule.

Got ripped off at the boarding gate at Alicante airport for €50 because they said bag would not fit in the checker, had all ready checked it earlier and it fitted in one at airport then when got to my home airport checked to see if would fit and low and behold it did. You can't complain or you won't get on the flight.

Stansted to Jerez. No problems on either flight with the airline, although late taking off from Jerez because of Spanish security. Made sure hand luggage was correct size and weight. Made sure hold luggage was below 15 Kg. Printed off boarding passes for both flights. Crew friendly and helpful. Drinks no more expensive than other airlines I have used. Took own food. Yes they have strict rules, but keep to them and there is no problem. There seems only to be problems when passengers do not take notice of the Ryanair Ts & Cs.

LPL - KUN. Another successful trip to Kaunas, a flight that was slightly on the early side (06.45). Turned up with a cabin bag that easily fit so no problem there, Liverpool based crew friendly. Had to move seats due to a rude man demanding a window seat but cabin crew handled it well. The 737-800s are spotless, legroom is good enough. Follow the rules; and 99.9% of the time you'll have an on time flight.

My wife and I were flying to Portugal and arrived at Stansted 4hrs early for flight, had not printed boarding passes at home (optional with all other airlines), charged 60 pounds each, check in staff thought the whole process was amusing. If you do not pre-book your luggage, charge is 100 pounds per bag. Vacation lasted more than 15 days, had to locate a computer and printer while on vacation to print return boarding passes or face another 60 pounds each coming back. I can say with complete certainty I will never fly Ryanair again.

Genova to Stansted. 7 hours delay, only got a voucher - not even enough to buy a coca-cola and a sandwich. Needed 5 hours to get technicians in to check engine. Will never fly Ryanair again, complete lack of respect for passengers.

Brussels-Charleroi-Warsaw, out on 19/10/12, back on 22/10/12. Return flight never arrived due to fog but instead landed at Warsaw's main Chopin Airport. After a three-hour wait we were bussed there and eventually took off at 16.30, arr. Charleroi 18.30, six hours late. I was glad to be back home at no extra cost. On the outward flight from Charleroi (one of their 'hub' airports) the local agents never checked the oversized cabin baggage of dozens of passengers, nor asked them to put the luggage in the frame, or told them to move it to the hold (at extra cost). Cabin crew could do nothing: they were under pressure to load the plane and take off asap. Ryanair need a consistent policy on cabin baggage.

Arrived Krakow Airport. Time of departure came and went with no information whatsoever. Announcement loud and indistinct so eventually I phoned England and got someone to find out what was going on. Plane was due to land, but it never arrived. Tried to leave the gate but found we were all locked in. Eventually, told we were to be bussed to another airport, Katovice, one hour away. Further lack of information at the next airport and after a long wait we took off on an aircraft parked a long way away from the terminal building. We took off 5 hours late. The pilot made an apology. No offer of refreshment, nothing.

1st time with Ryanair. Caught for (60 x 2) 120 Euros for not having boarding passes for return trip from Faro. No mention of need to do this when I printed off outward passes. I had carefully diarised to do this 15 days before outward flight. Whilst away no access to emails. Innocently arrived at check in desk thinking we would be given boarding passes as part of check in as per other airlines we have previously travelled with. We were sent off to pay 120 euros and once we returned boarding passes were awaiting our return. This is a few seconds task at check in! How can the airline justify that sort of cost? Never again!

We are trying to fly from Pescara to Milano Bergamo today the 17th of October 2012. We got the information that flight was delayed and after one hour the boarding started. After we were made seat we were informed that there was a technical problem and that we had to wait for an engineer coming from Pisa to perform a check. In fact we were told that there was a collision with a bird before and there was the need to verify if this had created any problem. People started complaining but we were not allowed to get out of the plane. Also police arrived. Two hours have already passed from the original take-off time and who knows how it will end. A lot of people are now leaving the aircraft. This is simply crazy. Never again!

Return Skavsta (Stockholm) to Stansted. The staff were much more relaxed at the Skavsta end and weren't really enforcing the "one bag" rule, which was good considering I was using a small hip bag so I wouldn't have to go diving into my luggage whenever I wanted my wallet or something. On the other hand however, they were much more narky about this on my way home. I had my laptop out of my bag so that I wouldn't disrupt people getting it out of my luggage on the plane as we were boarding, but no I had to put it back in my bag so I guess I held people up a bit getting it out again on the plane. Stansted at 4am in the morning is an absolute rabble. I made the right choice getting there 2 hrs before departure. The seats on the plane are also horrifically uncomfortable and they don't even have pockets on the seats that you can store things in, like a book or rubbish. Ryanair is very cheap, but it is clear that they are always trying to catch you out on something so it makes for quite a stressful holiday, which really isn't worth it. I would much pay a bit extra and have some peace of mind that I won't be caught out by any of their tricks!