Ryanair review - by Lawrie Hall

17 March 2008  Customer Trip Rating :

Avoid travelling at peak times, expect no customer service, a lurid plane interior and a seat that does not recline. Also expect that on busy planes the boarding process will be a shambles and that once on board you will be hassled to sit down because 'otherwise the plane will miss its departure slot and it will be the passengers' fault'. On the other hand, take a half empty flight to an obscure airport midweek, out of season (Trieste (Monfalcone) and Parma Italy are prime examples), and for somewhere between ten and thirty quid you'll get to Europe cheaper and with no more hassle than using a scheduled flight. Expect departure gates at Stansted to change at short notice and there to be no 'management' of the resultant 'survival of the fittest' where the youngest and fittest rush to the new gate, leaving oldies who were at the front of the original queue to finish up last in the new one. Expect a lot of ' customer hatred of each other' as result of this and other ignorance of normal human behaviour by the Ryanair staff. Expect the onboard crew to be pre- programmed automatons with no foreign language skills nor knowledge of foreign destinations. If you have an expectation of zero customer skills, choose your flights carefully and are a little street-wise about destinations, your Ryanair flight will present no more of a challenge than the rail journey from Liverpool Street. One little tip - to find out if your flight is full, go onto the Ryanair website the day before your flight and see if it would be possible to book 25 seats.

Ryanair review - by K Oliveira

17 March 2008  Customer Trip Rating :

Ryanair flight no FR2135 Grenoble to Stansted dep 20.55 on 15/3/08 has been cancelled and approx 500 people are affected. No accommodation, no food, no alternative transport, no compensation. And the earliest flight home Monday or Tuesday - yes that's a 3 day delay. I am still waiting for my husband to get a flight back home and hope to see him very soon.

Ryanair review - by J Reijers

17 March 2008  Customer Trip Rating :

The online booking system is simply not working. All it does is pop up error messages that urge you to try again or get in touch with Ryanair. Both options are, sadly, useless. Their phone numbers are inactive or are never answered. So my wife and I are currently stuck in Valencia, unable to book a flight back home to Eindhoven.

Ryanair review - by M Grafton

16 March 2008  Customer Trip Rating :

I am not happy with their new online booking. I cannot seem to book a flight. Does anyone have a suggestion as how to do it from the US? I've read that they debit your card but don't give you a flight. This seems shameful and a scam.

Ryanair review - by M Wilson

15 March 2008  Customer Trip Rating :

A business listens to their customers. Whilst I enjoyed ok flights recently, consultation with passengers would have been better. In fact their customer service is poor, bordering on non- existent. Why should I have to travel to my nearest airport to talk to someone. There should be a decent call centre available! The 0871 246 0000 number is unreliable and I currently get 3 bleeps and it cuts out. The website says you can ring reservations 9am-5.45pm (weekdays only). Well, I have been trying with no luck. Yes, there is a FAQ list but not as comprehensive as it could be. Customers should have the right to speak to a customer service team. There is an alternative number for internet support, which charges you £1 per minute, but my problem is not an internet problem.

Ryanair review - by Sarah MacKay

15 March 2008  Customer Trip Rating :

Can anyone help? I booked flights last week from STN to Barcelona and it all seemed to go well and I got my confirmation number. I then went on to add the Advanced Passenger Information. I was able to add myself fine but every time I try to add my partner I keep getting an Error message and it won't load his details. On top of the my booking says it's "Pending" and won't be confirmed until I received the e-mail itinerary. I haven't received a single e-mail from Ryan Air and this is getting extremely frustrating as I've tried to phone the Customer Service Line every day for a week only to get an automated message which cuts me off and doesn't offer advice to help me. I've even tried to phone the Emergency Internet Hotline at £1 per minute and it's always engaged. Everything seems to e in limbo and I just want to know if I have the flights or not so I can book our accommodation. Can anyone help?

Ryanair review - by Andrew Needs

13 March 2008  Customer Trip Rating :

Tried to book a flight to Dublin for April for four, gave up in the end, the cost was continually going up, cheaper to take a decent flight with BA. The website is confusing and it felt a bit underhand and deceitful.

Ryanair review - by Herb Smith

13 March 2008  Customer Trip Rating :

Sadly, I have been using Ryanair for few years now to fly to Perpignan from Stansted - if there was less shoddy and penny pinching alternative airline I would happily use it and pay extra. The icing on the cake is their priority booking system which seeks to extract more money to go to the head of the queue - its not the money that I have problem - its the principle. I have a baby and a 7 year old Ryanair - on my last flight I was amazed they no longer prioritise anyone (I'm sure this is close to illegality). Not only babies - they also don't announce for disabled or infirm passengers to board first - you have to buy a priority boarding ticket. If you don't have a priority ticket they will split up families and children. They are the National Express of airlines (probably an insult to National Express). Small minded, penny pinching, surly staff, petty rules and inflexibility - I hope they go bust.

Ryanair review - by Philip James

13 March 2008  Customer Trip Rating :

If you need to change names on a booking don't, it cost me £140 and approximately 4 hours trying to get the call through to the call centre, it was then got wrong with me having to call back and correct the sex of the 2 passengers, my wife and mother in law. They e mailed a travel itinerary with priority boarding tickets for outgoing and return flights. The boarding pass was incorrect with passport number errors which resulted in my wife and mother in law being refused their "return" flight at the plane, sent back and ignored by Ryanair staff at Valencia airport for 90 minutes and being left to find a hotel at midnight which ended up being full after this caused them to miss the flight. Ryanair staff would not accept that it was their error even though passes were issued via the call centre. They were sent to a hotel 5 minutes away that resulted in a trip with drunks etc on the metro and a real sense of fear for their safety. My wife arrived home the following afternoon distressed, tired and £300 (new flight and hotel. taxi etc) worse off! No response from Ryanair despite fax and letter to date to customer services.

Ryanair review - by D Green

13 March 2008  Customer Trip Rating :

Liverpool and Stansted to Limoges. Yes it is no frills but we departed / arrived on time and inflight services more than adequate. For people travelling light and wanting to get from A to B it is adequate.

Ryanair review - by A Duggan

12 March 2008  Customer Trip Rating :

The only thing I can add to all your reviews is I'm glad I'm not alone - and take comfort we are all experiencing very poor internet service and non-existant customer service and a hefty telephone bill due to having made c80 calls to the contact centre to request either a booking reference (which disappeared at the end of the process) or confirmation I'm not going on holiday. No calls are answered and without a booking ref I cannot get sense from Customer Services or retrieve my booking on-line.

Ryanair review - by N Kourgli

12 March 2008  Customer Trip Rating :

I've booked (paid for) flights in April to Grenada with Ryanair but received an email from them a week later saying my return flight was no longer available - and I could re-book with a code they'd send me in seven days. Two weeks later still no code, I spent yesterday ringing their helpline which got me through to an actual person once in five hours of attempts (costing me ten pounds in credit). The person I spoke to took my name and booking reference, then hung up on me. The only phone line I didn't try was their "internet support" line which costs a pound a minute! Isn't it against the law to refuse people any form of customer support?

Ryanair review - by Peter Salisbury

12 March 2008  Customer Trip Rating :

I live in the north of Scotland and so not much choice to get south - just been on line to book a flight down to the Midlands. From Inverness to East Mids; Ryanair, which for both of us on our preferred day worked out at a 1p flight plus charges, coming to £84.46. So tried Easyjet and to Bristol, 142 miles further flying, and better for us, was £63.96 on Easyjet. No contest. we're booked. I tend to agree with an earlier poster that Ryanair is a one star airline. It is a great pity they don't improve - there isn't one born every minute, they will run out of us sooner or later.

Ryanair review - by Jan Willems

12 March 2008  Customer Trip Rating :

Round-trip Frankfurt Hahn-Valencia, which cost me and my wife EUR 40 each. Planes left on time, friendly, mixed Spanish-Eastern European crew. When flying Ryanair, you need to play the game: check-in online, minimum luggage, look for cheap deals, try not to fly them in winter (more fog and bad weather, so more cancellations), don't spend anything on board and have a plan B ready if things go wrong. Inflight staff are not better or worse than cabin crew of other European carriers.

Ryanair review - by G Littler

12 March 2008  Customer Trip Rating :

I recently flew Ryanair from Finland. I succeeded in filling out the required information after perhaps two hour of persistent error messages. Finally having booked my flight I found that I hadn't reserved any baggage. I decided to call directly and sort it out over the phone. What a joke that was. I think the lady on the other end of the phone was Russian (nothing against Russians) who had very bad customer relation etiquette. She was rude and spoke very bad and unclear English. Please Ryanair, I know that you are a cheap airline but spending money and getting the right personnel working for you will improve your image. Teach your flight attendants how to be polite and if needed help passengers who need help.

Ryanair review - by Michael Mulholland

12 March 2008  Customer Trip Rating :

Am I the only person who found booking on the new website (using a Visa debit card) trouble free? It was as smooth, or rough, as using the old one. I am rather annoyed that the trumpeted new fares are much higher than they were before they closed down. Ryanair are not great but usually, they do what they say on the tin.

Ryanair review - by D Watt

12 March 2008  Customer Trip Rating :

MBX-STN and the fare was 1 cent before taxes, €16 including all taxes. If you only have hand luggage and are flexible it can really be a good deal. I think Ryanair are misleading with all the add-ons during the booking process.

Ryanair review - by W Shearer

10 March 2008  Customer Trip Rating :

For passengers trying to book Ryanair flights, please be aware that they are experiencing ongoing problems with their 'new' website. Every airline in the world can implement a new booking system, but not Ryanair it seems! Might be a good chance to see what other more expensive (!) airlines are charging.

Ryanair review - by Tim Collins

10 March 2008  Customer Trip Rating :

Should this airline be downgraded to a 1-star airline? Ryanair seems an absolute disgrace of a company. The majority of reviews are 1-star reviews. There is no way I would ever fly with this airline or give a penny of my hard-earned cash to Ryanair, even if it means paying more for a flight. Here's the definition of a 1-star review: "1 Star ranking represents very poor standards of Product across all travel categories, with poor, inconsistent standards of Staff Service delivery in Onboard and Airport environments. " Sounds like Ryanair to me!

Ryanair review - by F Quadrelli

10 March 2008  Customer Trip Rating :

The extra charges are bad enough - and they really are bad - but when you press "purchase now" nothing happens. My wife and I have spent hours - perhaps even days - trying to book a flight to Pisa. The flights are there, we want them, but we can't book them! We then tried to phone regarding our problem and we don't even have a soothing voice telling us that we are in a queue, which is bad enough, of course, but there is nothing but white noise coming from the other end of the line. I am sure that we are not the only people who have wasted time over this company.

Ryanair review - by J Borg

10 March 2008  Customer Trip Rating :

Ryainair's new website March 2008 has serious probems when trying to book flights. After selecting airports and dates on the home page it takes you to a page with no details, and asks you to select. There is nothing to select. The only way to get around this is to select new search, which then takes you to a different booking page, where you have to enter in all the same details again. And this revamp of their website came after they closed it down for 3 days!

Ryanair review - by M Foley

7 March 2008  Customer Trip Rating :

Avoid these jokers if you can. I flew back from Warsaw last week with them (no choice), disgraceful service. Paid for priority boarding - completely ignored, the usual footrace for a seat occurred. The staff were even giving out to a man for taking too long to get into his seat despite the fact he had a baby in his arms! The first announcement "Welcome aboard our flight to Dublin, the flight time will be approximately 2 hours and 55 mins, unfortunately tonight we have no hot food, cold food, hot drinks or cold drinks, thank you for your patience." Add to that the seat does not go back, the planes are dirty and to top it all off it is not a cheap airline. Never again, hopefully.

Ryanair review - by Linda Lewis

7 March 2008  Customer Trip Rating :

I have been trying all week to amend a booking for Easter, it will not work on the website. I have rang over 100 times, just get cut off after listening to all the blurb. I am really nervous - can anybody help!

Ryanair review - by Graham McDonnell

7 March 2008  Customer Trip Rating :

Further to my earlier post in respect of Ryanair problems I can offer the following tip. Having still been unable to contact the help line I found a suggestion on a website that you should go to the Ryanair desk at Stansted. Because we live close, my wife did this and was able to get the elusive confirmation number from them. Second piece of advice, check the reference number or transaction code on your credit card bill or ask your credit card provider to give it to you, after six zeros you should have the confirmation number. After this experience I will never use Ryanair again and I urge anyone to take care with their useless internet site.

Ryanair review - by E Kelly

7 March 2008  Customer Trip Rating :

I've been flying with Ryanair for years, but my how things have changed over the past 18 months! They'll be charging us to use the toilets onboard next. No customer services (well, none that answer, anyway), and No email address to contact them. Even if we wanted to complain, where do we go? The baggage charges that are ever-rising are bad enough, but now a check in fee? I mean, how unusual is it for passengers to need to prove their identity by showing their passport, and to need to check-in their bag? How can this basic function of airlines now be an additional fee? A penny for a flight? You think you're getting a good deal, until you're charged ridiculously large taxes (which aren't the worst of it), then 26 Euro for 1 bag (of course this includes your check in fee-what a bargain!). Not to mention that you have to pay a handling fee to boot! My penny each way flight ended up at a final cost of nearly 100 Euros! Rip-off Ireland at it's biggest and best. Shame on Michael O'Leary for going on Today FM and pronouncing 'one-penny flights that really cost a penny- including taxes' - it's a sham. I hope your customers vote with their feet - people shouldn't stand for this rip off airline any longer!

Ryanair review - by Peter Salisbury

7 March 2008  Customer Trip Rating :

As a previous 'customer' of Ryanair, I had to get my money back for a cancelled flight, took a number of letters, but eventually managed it - you could try these contacts. NOTE: Skytrax are unable to post individual Ryanair email address, but these can be obtained from Skytrax on individual application. Please use the Contact Us link in Menu bar.

Ryanair review - by S Cox

7 March 2008  Customer Trip Rating :

I have been trying since Monday to book flights to Pisa, you spend 8 minutes filling out the form with all the details then when you click on 'Purchase' and error message appears which suggest try again and if that does not work contact the airline. Contact the airline! what a joke, over the last four days I have called the 09055660000 number over 73 times on autoredial and the number is off the hook or permanently engaged, even at 2 o'clock in the morning. Calling reservations is no better, you listen to all the options make your selection are left listening to music for twenty minutes before being cut off. There should be a charge of misrepresentation against this airline as 'Customer Service' is non existent!

Ryanair review - by Peter Shelley

7 March 2008  Customer Trip Rating :

I have tried over the last few days to check out Ryanair flights on their website. After entering required starting point Stansted, arrival point Perugia, out/return dates and clicking on the search button the web page that is returned provides zero information as to what flights are available, if any. The web page does invite you, however, to 'Select Your Flights and Continue'. I was unable to find any Ryanair contact information in the website in order to report the situation to them. If my experience is common to other 'would-be' passengers I wonder how much traffic Ryanair is losing to other operators through this piece of un-necessary incompetence.

Ryanair review - by D Munday

6 March 2008  Customer Trip Rating :

I just wish you could give this joke of a company zero stars! Have tried three times to book flights - like others all attempts get rejected or go into "pending" status. They haven't attempted to take money from my credit card - fortunately - as I have no idea how to contact them to register a complaint. There are no email addresses on their website and their laughable automated phone service charges you premium rates then cuts you off no matter what option you choose after listening to extremely long irrelevant messages. I will not use this company ever again.

Ryanair review - by Sam Kemp

6 March 2008  Customer Trip Rating :

Beware the on-line check in system! When I printed our boarding passes for a trip to Valencia this weekend the passport expiry dates and country of issue were incorrect. After eventually getting through to their reservations number, I was informed that there had been a system error, it was known about and wouldn't cause a problem. Check in at Stansted proved problem free and the staff on the gate checked the boarding pass of everyone in the priority queue and made any necessary amendments by hand. However, on arrival at the gate, at Valencia, this morning, having passed through security and passport control, we were informed that our boarding passes were invalid and told in no uncertain terms that unless we went back through security, to the Ryanair counter, to have them officially corrected we weren't flying. After having the boarding passes amended by the surly Ryanair counter attendant a good 6-8 other people from our flight turned up behind us, with the same problem. We all made it back through security (thanks to the helpful security officials allowing us to jump the queue) with minutes to spare. The rest of the journey, in both directions, went smoothly, but this lapse in customer service and poor attitude of the Ryanair staff at Valencia Airport were unacceptable. I realise you get what you pay for, but I do at least expect a minimum level of service and courtesy.

Ryanair review - by C Parkinson

5 March 2008  Customer Trip Rating :

London to Klagenfurt (hard to get there with other airlines). The flights have been punctual and invariably cheap. What surprises me is the way they annoy passengers through the lack of transparency about the charges and the feeling they create of being scammed. Their ability to create the impression that they are rip off merchants is an unnecessary "own goal" and one they'll come to regret, as it gives competitors an obvious differentiation advantage.

Ryanair review - by D Davies

4 March 2008  Customer Trip Rating :

I have been trying to contact Ryanair for over a week now to change a flight due to my husbands illness in France. I have had friends in the UK trying all numbers but to no avail. The website is more than useless - if they have paid to upgrade their systems they should be complaining themselves - all you can do is book more flights, cars hotels but once they have your money the after care is shocking. How arrogant of them to assume that no-one would ever complain well they have got that right you cant get hold of anyone to complain, its a joke. Now I have to pay for a new flight! Does anybody know of any other way to contact these people please post on the net and lets really give them something to worry about.

Ryanair review - by R Law

4 March 2008  Customer Trip Rating :

Tried to book a flight last night and when got to paying with my previously used Visa Debit card (pre new web site) was not accepted. I have attempted to make a booking this morning using a friends card which added £2 to the price (talk about adding insult to injury) but it crashed so I don't know whether I'm booked or not. Don't bother phoning, if your lucky enough to get the "Welcome to Ryanair" you will get cut off no matter what option you choose. Why there is no customer service email address on the web site is farcical. Also the removal of the "find lowest fare", one of the saving graces that the site had, will make me start looking elsewhere in future.

Ryanair review - by Graham McDonnell

2 March 2008  Customer Trip Rating :

Tried to book flights for myself, my wife and daughter to Girona in May. Firstly the web site was unbelievably slow, then after several attempts I got as far as the payment page, at that point my maestro card was declined (just a con, as other users have had this problem), then I tried paying by visa and having done this got an error message. I started again and when it came to payment the message said "duplicate booking detected". So now I dont know if I have a booking or not as I dont have a confirmation number. I phoned my credit card company who told me that a charge was pending but this could take up to five days to be drawn down and that they could not cancel it.I have tried very way of contacting Ryanair, e-mail to the head of customer service,(no reply), Phoned head office, (rang without answering for 20 minutes). Tried the booking line 0871 246 0000, (just a message advising you dial 0905 566 0000 for internet support). Rang this number over 100 times and on each occasion you get a click and a message saying that the other party has hung up. So, I still dont know if I have tickets or not and absolutely no way of finding out. Can anybody help? Who are Ryanair answerable to.

Ryanair review - by Anthony Bunch

2 March 2008  Customer Trip Rating :

A good web site - give me a break, two hours trying to book and after this they dont except a meastro - I wonder why. Prices go up every time I go to the next stage of check in, then no confirmation so I dont know if I'm on the flight or not - I cant get through to any customer service to find out what's happened.

Ryanair review - by H Scullion

2 March 2008  Customer Trip Rating :

I have never dealt with such a penny pinching, scabby company in my life! Hidden fees everywhere! It cost me an additional 26 euro to check in with 1 bag. The price of bringing my guitar back with me, only a mere 60 euro (twice the price of my flight!). How can the aviation authority let them keep on doing this?

Ryanair review - by J Mackay

2 March 2008  Customer Trip Rating :

My daughter and I recently travelled to Girona from Prestwick. On checking in for the return flight on 20th February my daughter was curtly informed that she had 2 kilos of excess luggage and would have to pay 20 euros to check the bag in. She was informed she could remove some items from her case but would have then to go to the back of the queue to check in once again. We had arrived early and had already waited in excess of 45 minutes to check in and there was now a long queue of people behind us. Given the situation and the abrasive manner in which the instruction was given by the extremely unpleasant check in clerk my daughter promptly paid the additional charge. We were however outraged to witness the amount of 'hand baggage' that was subsequently literally crammed in to the overhead lockers and angry at the realisation that my daughter who had NO hand baggage had paid 20 euros extra and was possibly the passenger with the least amount of luggage on the whole plane. Ryanair surely needs to review its policy with regard to the amount of hand baggage allowed to ensure fairness. I was not aware of any checks on the weight or number of bags being carried on board.I have travelled with Ryanair numerous times and overall would say I have been satisfied with the service provided and indeed the flights to Girona were on time etc. This experience and what I perceive as the unfairness of the baggage policy however has certainly left a bitter aftertaste.

Ryanair review - by Patrick McLaughlin

2 March 2008  Customer Trip Rating :

How annoying is the new website they have now purposely taken off find the lowest fares (I know this as I rang internet support to be told it has been removed). Then you can only check week to week not search the days in between making it impossible to search out the best fares. I have booked loads of flights with them and now will not be booking again as I feel this is false advertising to the customer (tells us on the site there is a lowest fares link when there is not complete blatant lie) I also do not have the time to sort dates etc individually - goodbye Ryanair from me.

Ryanair review - by Sheila Craig

2 March 2008  Customer Trip Rating :

Ryanair were offering a 1SEK deal at the early part of the week. I took upon myself to do the booking for self and a friend from Stockholm to Stansted. I booked in two suitcase only. Imagine my dismay when the booking confirmation arrived and discovered the cost of 2440.72 SEK. The miraculous 1SEK advertised flight is non-existent. I have been charged 279.28 SEK Insurance - unwanted. 320SEK Priority booking, unwanted. 116SEK CC Presumably this is for booking, using my Credit Card. I have tried all day to contact these people who I feel are using a bit of sharp practice here. It seems the box for making choices is not left blank, as is normal but checked in the yes column. I am 75 years old and feel too old to be ripped off but I certainly have been in this case.

Ryanair review - by Stacey Love

28 February 2008  Customer Trip Rating :

Has anybody tried using the new Ryanair site - it is ridiculous. It takes a good 2 minutes for any page to load, it has no "find the lowest fare booking" system now - you can only search for a week at a time with the book now option.

Ryanair review - by P Charleton

28 February 2008  Customer Trip Rating :

Can't currently book a ticket on a Maestro card - it rejects all numbers (the card is OK BTW). Contact numbers are premium rate. We'll use another airline.

Ryanair review - by Lynne Taljaard

28 February 2008  Customer Trip Rating :

A group of 9 family members including 2 children under 10 booked early am flights to Beauvais Paris on 24 Feb from Glasgow Prestwick for 1 night and 2 days at Disney Paris and had our private taxi transfer pre booked to save us time. Our flight out was on time but due to bad weather were diverted to Lille. We were told transport would be provided to Paris and the journey would take approximately 1.5hours - after a 3 hour bus trip and not even a bottle of water offer we decided the best option but to take the metro to Disney. The following day at Beauvais we checked in as normal and was told the flight had been delayed from 2250 to 2320 - after waiting till 2340 and still no information - it was relayed to us the flight was cancelled. We were offered a flight the next day and were told to go to the airport information desk - they would provide us with a hotel for the night at our own expense. At no time were we offered any refreshments. What should have been a magical family trip was mad into a complete nightmare by Ryanair and I still don’t know why the flight was cancelled - some passengers said it was bad weather but some say it was because Beauvais airport do not allow flights departing beyond midnight.

Ryanair review - by S Firth

28 February 2008  Customer Trip Rating :

I note with that the new reservation system does not yet allow the option to pay using UK Maestro (with a minimum usage fee) - advises incorrect number of digits. However, cynically I note that the ability to use a credit card (with its excessive usage fees) works perfectly - I wonder why? Also why is there no way of reporting errors on the website that doesn't involve excessive telephone charges?

Ryanair review - by Mahmood Bhamji

28 February 2008  Customer Trip Rating :

Over the last weekend Ryanair shut down to update their website to improve and make it helpfll user- friendly. But when I tried to book a flight I did not find it any different to the older version (in fact the fare I was after went up 30%). Can someone tell me what was the improvement?. The best way to deal with Ryanair is to double check everything before you begin. Do a price comparison exercise with other flight operators. Check name spellings, luggage weight and dimensions, and the arrival airport is not somewhere near Timbuktu . We thought Arhus was near Coppenhagen until we got there!.

Ryanair review - by Len Baldwin

28 February 2008  Customer Trip Rating :

The new on line system is not working. 5 hours of trying, locked out endlessly & no confirmation at the end of it. This is progress!

Ryanair review - by D Böhler

26 February 2008  Customer Trip Rating :

Ryanairs new cost system is now even less transparent then ever. Flight there 0€ flight back €29 = actual cost 94€. This is the European Commissions consumer complaints service web address: http://ec.europa.eu/consumers/redress/compl/index_en.htm

Ryanair review - by F Dolaghan

26 February 2008  Customer Trip Rating :

A group of six of us were scheduled to fly back from Rome Ciampino with Ryanair on Flight 9431 on Monday 25th February departing at 935am to Dublin. We arrived in good time and checked in without any difficulty and with no indication there was any problem. Around 8am an announcement came which told us that the flight was delayed to 5pm due to weather conditions. We were not told where the weather conditions were a problem, and quick phone calls to home established there was no problem in Ireland. Around 9.30am an announcement advised us we could get complimentary light refreshments if we went back out through security and took our baggage with us. The light refreshments consisted of a sandwich and a coffee. That was the last announcement we heard from Ryanair all day and we were left totally to our own devices. Many people could not even get seats and there were bodies everywhere. Eventually the flight came and we were all put on buses only to find we had to sit or stand on the buses for over half an hour without any explanation. When onboard the pilot apologised and blamed poor weather at Venice - he was greeted with loud shouts of "lies" and similar as most of us are convinced Ryanair simply cancelled our early flight as there were not enough people on board and they could save themselves money by just packing everyone onto the later flight. Many people quoted instances of this happening before. To add insult to injury we were asked to pay for any refreshments we wanted on board. By the way, why does Ryanair quote prices in sterling on all flights and give change in euro? Just another sneaky way to make a few extra pounds! This company has no idea of customer care. Thank goodness Aer Lingus has moved to Belfast and we will have even less need to use Ryanair again.

Ryanair review - by T Harvey

26 February 2008  Customer Trip Rating :

Dublin-Stansted. 2 airline size cans of Carlsberg beers plus two packets of peanuts cost £9-70. I think that is exorbitant. It spoilt what was a very flight.

Ryanair review - by Georg Zechner

25 February 2008  Customer Trip Rating :

Pescara-Stansted: Ryanair is hitting new lows ever time I fly with them, every 6 months or so, and every time a new charge is introduced. We have taxes, security charges, then came the credit card charge, the baggage charge, now the check-in charge (which we tried to avoid as we didn't have baggage we needed to check in, but alas, on these flights online check-in was not available.

Ryanair review - by M Morosini

25 February 2008  Customer Trip Rating :

STN - CIA. Anybody with a non-EU passport, be careful with the Ryanair booking system. If you want to do the online check-in with a non-EU passport, you can't do it. You have a screen that pops up and asks you if you will be showing a valid EU passport at the boarding gate - yes or no? If you click on no (which is the truth), you will be forced to pay the £3 each flight airport check-in fee, even if you only have hand luggage. If you lie and click yes, then you will be offloaded at the boarding gate and forced to purchase another ticket for a later flight. I saw a Malaysian couple offloaded at the gate who had online boarding passes. By trying to save £3 per person per flight to Rome from Stansted, they ended up having to buy 2 tickets for the same day. I can only imagine how much that cost them. Oh, and they lost their original ticket as well. This is yet another way Ryanair uses a variety of scams to get money from their customers.

Ryanair review - by I Johnson

25 February 2008  Customer Trip Rating :

I really started to hate Ryanair today. Sure that my travel in March will be the last with this company. I needed to add one bag, called their offices and they advised me to ask to do that calling another number. From my country it is not possible to dial that phone number. No need to publish fake statistics on Ryanair website about customer service. Try to ask customer opinion online and you will receive true view about your service.

Ryanair review - by R Jones

25 February 2008  Customer Trip Rating :

MAD-HHN-STN. I tried a Ryanair transit with two tickets given the savings I was able to make for a one way ticket from Madrid to London. Madrid checkin was fine, and we took off on time. The crew were helpful, passing through selling goodies and talking to customers. Early arrival in Franfurt Hahn - most pretty location. A bit to eat and two hours later onto London again on time. But a poor selection of drinks and sandwiches left for sale. Overall quite good really.

Ryanair review - by Oscar Hillgaar

25 February 2008  Customer Trip Rating :

It is a fast bus with wings on. I find crew good on their safety focus and its safety record is good. I can eat and have a cool pint when I land.

Ryanair review - by Marretje Knop

25 February 2008  Customer Trip Rating :

I always travel with hand luggage, which allows me to make free web check-in to avoid queues at the check-in desks and have priority boarding. I found the cabin crew efficient and friendly. I am happy with Ryanair and look forward to flying with them still.

Ryanair review - by P Haggarty

21 February 2008  Customer Trip Rating :

I have had to fly with Ryanair on numerous occasions. Fortunately for them, some of their routes take me very close to my business clients. I don't know why I should have, but I had gotten used to occasional delays, unhelpful and surly ground staff, hidden extra charges, unclean aircraft, the uncompromising, short changing cabin crew (when you actually see them, as they would often be cackling and giggling behind the curtain at the back) and all the other substandard practises that other reviewers have commented on. However, I point blank refuse to be treated like cattle. For some, flying is at times a stressful and exhausting means to get from A to B. Due to important health and safety rulings, our personal freedoms are restricted and for good reason but when it is to the degree that you are prodded in to a cramped area whilst your mind is tortured by the sight of row upon row of empty seats then it really is time to take my business elsewhere. I always prefer not to draw attention to myself and so never ever complain at the time but I do get home and really regret not doing so. The only way to make your voice heard is to hit them in the pocket and make alternative travel plans and that is what I am now doing.

Ryanair review - by Tony Maddern

21 February 2008  Customer Trip Rating :

Just a quick note when booking on Ryanair. You will go through the booking process, put all passenger details and credit card details in. It's only after you read the confirmation email that you will notice that they have sneakily slapped a £6.00 credit card fee onto your bill.

Ryanair review - by Stefan Rustscheff

21 February 2008  Customer Trip Rating :

Ryanair Växjö-Weeze. Web checkin and carry-on meant a total flight cost for two of Euro 40, incl credit card fee and taxes. Pre-boarding meant seating at the emergency exit with lots of legroom. Ordinary prices for snacks and drinks not worse than SAS. Friendly polish crew. Exit at Weeze quite fast and no hassle. 24-hour car service and a lovely car from sixt in spite of arriving 2140. No trouble at boarding either and exit seats received on the return trip as well. Weeze is of course not near Dusseldorf. Ryanair is inexpensive if You travel without luggage and not a good deal if You have luggage to check in.

Ryanair review - by Pietro Petrucci

19 February 2008  Customer Trip Rating :

We fly with Ryanair since 2001, with approx 1 flight the month. However we are experiencing the progressive reduction in the service level and fees for families. Worst has been Priority Boarding: applied at the wish of the airport staff, this service just unfair. What else can be said? Prior to such service Families with Childrens were boarding first. Now the fees for the check in, unavoidable for those that like us should book for a luggage, for which all the family is subject to the check in "tax". The booking of a ticket for a family has become a nightmare and frustrating because we see the best prices but we cannot get them.

Ryanair review - by Paul Haydon

19 February 2008  Customer Trip Rating :

To all Ranair pax who have suffered cancelled flights and finding it hard to get a refund, this is the Ryanair web link for a refund : http://frd.ie/refweb.asp This refund link is rare not easily found on the Ryanair web page.

Ryanair review - by M Taylor

19 February 2008  Customer Trip Rating :

Stansted - Gothenburg City return. Two changes of gate at Stansted led to some irritation amongst other passengers. The flights themselves were reasonable even though both delayed by 30 minutes plus. Cabin crew efficient but not particularly cheerful. Baggage reclaim is very quick at both ends. Baggage allowance poor at only 15kgs. Tips : Pay for priority boarding. The actual boarding is nothing less than a stampede and expect to join a queue up to 40 - 30 minutes before! Everyone wants a decent seat. If you can get all your belongings into a bag, meeting the dimensions and weight, then carry it as cabin bags. Will save you a few ££s. Buy any food you want at home before the airport. Pretty obvious to me! However, it's drinks on-board or from Departures due to the present security measures.

Ryanair review - by Christopher McCaw

19 February 2008  Customer Trip Rating :

Altenburg Leipzig to London Stansted and London Stansted to Belfast City. Both flights on time. The aircraft were clean and quiet and staff friendly. I know a lot of people get very annoyed at the constant advertisements, but I found them quite funny. It's very basic and you get what you pay for. But I would fly with them again (mainly because the German city of Leipzig is badly connected to the UK).

Ryanair review - by N Honeybone

15 February 2008  Customer Trip Rating :

I am quite used to buying a one penny flight but somehow it ending up costing over £40. But Ryanair have stooped to a new low; now when buying a one way ticket in a foreign currency, you get billed in your home currency, but guess what? Yes at Ryanair exchange rate, which is around 10% worse than generally available exchanges. It is now absolutely impossible to work out the true cost of a flight before you actually pay for it making comparisons to other airlines impossible.

Ryanair review - by S Eve

12 February 2008  Customer Trip Rating :

I experienced absolutely shambolic boarding procedures and general unhelpful staff on a recent London Stansted to Belfast City return. Two of us were travelling, yet only one of us was able to 'check-in' (and I use the term loosely) online. So we queued in the woefully understaffed check-in line with the reference number to get Passenger 2 their boarding card, only to be told in very rude fashion after much waiting in line that, unbelievably, we needed to 'buy' a ticket. What? We had bought a ticket surely? We have the confirmation number - sufficient to check-in on any airline normally. Not Ryanair it would seem. They have a new policy where you have to pay 3 GBP for each person to issue a handwritten 'ticket' at the airport, despite buying a ticket online. So we left the check-in queue and had to join another queue at the ticket desk. Just as well that one of us had a credit card as they don't accept cash for the 3 GBP ticket either. Absurd. So after lining up again and finally checking in, we get to the boarding gate. Now another problem. Seemingly there was a problem with the online check-in that one of us had 'succeeded' (again, I use the term loosely) in doing. Again we experienced quite rude staff who tried to give the impression that we were somehow in the wrong for having incomplete information printed from the Ryanair website (even though it was verified by their own check-in staff). After lengthy discussions we were eventually allowed to board after the staff giving us the impression that we were somehow 'very fortunate' for this treatment. To cap it all we were refused check-in for the return flight after arriving 40 minutes before departure with only hand luggage. The check-in desk insisted it was actually 39 minutes before departure and therefore we had to buy a ticket for a later flight. We did - on easyJet. All in all, Ryanair was a discourteous and disorganised shambles and I won't be in a rush to fly with them again!

Ryanair review - by Ulrich Weiss

12 February 2008  Customer Trip Rating :

I flew with roundtrip Liverpool-Charleroi, roundtrip Bournemouth-Hahn, roundtrip Liverpool-Ciampino. You need to research extensively and precisely, where they pick you up and drop you off, how to get there and back, and compare this to other airlines and their destinations in order to find this airline a fit for your specific needs. You must do your homework, more than with other airlines. Then, but only then, Ryanair can be a bargain.

Ryanair review - by Alex Zak

12 February 2008  Customer Trip Rating :

East Midlands to Berlin Schoenefeld return. Decent experience overall for the price paid. Main problem on board was the low volume of cockpit announcements both ways which were consequently inaudible. The pre-recorded safety demo and the various recorded sales adverts were loud. Cabin staff seemed friendly, eastern European out bound and Irish/British on return. Tried online check- in and priority boarding for the first time. Priority worked much better out bound as there was a seperate queue. The return flight was an hour late. The screens called us to the departure gate early however. We were left standing for a long while before police arrived at the gate passport control, and began to process us. We were then met by an unpleasant and unhelpful female handling agent with a terrible manner and who shouted at various people. Once the plane arrived and Ryanair crew started boarding there was a bit of a scrum. My name on my boarding pass was not checked against my passport they just seemed to be interested in whether passengers had boarding cards and passports.