Ryanair Passenger Reviews and Ryanair Customer Trip Reports

RYANAIR customer review :  29 October 2009 by Stephen D'Arcy   (Belgium)

Brussels Charleroi-Manchester return. Took only small suitcase (-10 kg) which survived the weigh-in. Special price of EUR2.00 each way plus EUR10.00 for credit card fee. No complaints as SN Brussels Airlines EUR235 return and FlyBe EUR181 return both do the same. Plane almost full, on-time and uneventful apart from nuisance selling lottery tickets and duty-free etc. Clean, bright plane, one hour flight and non-reclining seats make this short journey a pleasure. Bus from charleroi Airport to Brussels cost EURO2 return! When everything goes to plan, it's great - but when it doesn't...

RYANAIR customer review :  26 October 2009 by Evelyn Turner   (UK)

Returning from Girona 3rd October. Arrived 8-30am for flight at 10-25. Handed in hire car keys and joined heaving masses queueing to check in luggage. Departures board said our flight delayed, gave no time. Queued till 9-40, husband tried to get us on the last minute check in desk, but ordered back to queue. Board still giving no time for our delayed flight,any announcements inaudible above howling babies and angry crowd. Only six check-in counters open. Finally reached check-in counter at 10.13, told Stansted closed, go to counter at end. Told we should have been there 40 minutes before gates closed, must buy tickets for evening flight, cost £424.66! Also told we must check in on line, but no facilities at airport, must go to hotel on airport access road, computer was in Spanish.

RYANAIR customer review :  26 October 2009 by C Melchiorri   (UK)

STN-AOI-STN. Booked an offer to Ancona for £23 all inclusive (on-line check-in, but no checked luggage, priority and paid by Visa Electron). You get what you pay for, and if you get to the airport prepared for it, there should not be problems. Cabin crew not necessarily friendly. I fly with hand-luggage only and keep within the 10 Kg. However, beware that Ryanair are becoming very militant about the strict one bag rule, and no fewer that 15 passengers were ordered to pay the £35 to put a bag into the hold as having two pieces of hand-luggage while at the gate for the AOI flights. Verdict - cheap airline that does a job, no particular customer services skills.

RYANAIR customer review :  19 October 2009 by John Stubbs   (UK)

Prestwick - Paris Beauvais return. The staff were amicable and flight generally comfortable. My hold baggage was 0.3kg over the 15kg limit and the check-in staff member told me it was fine. Ryanair are so obsessed with their timekeeping that a good way to keep them in line is to take ages doing everything, and they are likely to turn a blind eye. Overall would rather use easyJet from Glasgow or Edinburgh to CDG.

RYANAIR customer review :  19 October 2009 by S Butler   (UK)

Stansted-Glasgow-Stansted. £21 return including taxes. On time, no check-in and no nonsense approach flying - but only because I have learnt to travel with hand baggage only on Ryanair. Full flights each way and my own catering. If you keep it simple for a short flight, Ryanair do the job. The couple next to me had a different experience as they had to pay for excess luggage and a boarding cards, which amounted to £130 alone!

RYANAIR customer review :  14 October 2009 by R Kelly   (Ireland)

Dublin-Prestwick return recently. Be warned Ryanair are now becoming completely militant about bags at the gate. In Prestwick they are now weighing bags at the gate and if you are even 1kilo over they will charge you £35 to check your bag in. At Dublin if your bag does not fit in the baggage gauge they too will sting you with a 35EUR fee. Ryanair are cheap but can end up being much more expense. Unless you have no choice book another airline or if you do fly with them make sure your cabin bag is small and weights just 10kg.

RYANAIR customer review :  10 October 2009 by S Chalmers   (UK)

Having paid for Priority boarding both ways which worked ok at Gatwick we arrived at the gate in Alicante and looked for the priority boarding line only to find there was no priority boarding! When we queried this with the gate staff we were rudely told that it was "not our problem". The cabin staff told me that this happened all the time and was a constant source of complaint. If you want surly service and Ryanair staff looking to rip you off fly Ryanair. Never again!

RYANAIR customer review :  8 October 2009 by L Knight   (UK)

Birmingham to Katowica return. Pre printed boarding cards fine and no charges for extras. If you follow the strict rules and print off boarding cards and stick to luggage limits you will be fine. Staff surly and very quick to check you are compliant - and woe betide if you are not as they are ferocious in making sure you are within the rules. On our return flight many (15-20 ) passengers were pulled to one side and made to condense cabin luggage. A no frills airline I would use again if there was no other choice. Other negatives - constant selling during the flight and the most uncomfortable seats ever even on short haul.

RYANAIR customer review :  25 September 2009 by S Jennings   (UK)

Ryanair, so called low cost airline, charge £ 40.00 per head for not printing your own boarding card even though there is no self checking desk at the Euro Airport Basel Switzerland. This airport incidentally is on the boarder with France and therefore also use by passengers travelling from France. I was not advised it would not be possible to print this document once at the airport and as a consequence it was too late to go back home and do it! Easy money for the Company when it would have been fair to be warned prior to travelling. Besides how come you can opt for online checking when the airport is actually not offering the service ?

RYANAIR customer review :  25 September 2009 by K Newcombe   (UK)

Ryanair should be ashamed at their obvious blackmail tactics. On a recent flight Dublin to Liverpool I watched a Ryanair employee walk down the queue assembled at the boarding gate a couple of minutes before the walk to the plane. Near the front of the queue was a lady (I estimated her age to be mid 60's, she had two small handbags of equal size, the employee asked the lady if both handbags were hers, "yes" said the lady, "you can only take one bag into the cabin" retorted the employee. The lady tried to put one of the bags inside the other, however, the bags were so small that it was impractical - due to travellers boarding the plane the lady was taken out of the queue to the boarding desk and the fee (40 euros I think) was demanded, I was shocked when the employee then pulled over 4 young girls and made them attempt to put their small cases into the Ryanair bag size contraption, though the bags were all the same size 2 of them had slight bulges at the front and would not sit in the contraption soley due to the bulge, (another 80 euros).

RYANAIR customer review :  19 September 2009 by S Grant   (UK)

Ryanair are the most appalling company I have had the misfortune to deal with. My husband and I together with our daughter in law and her 15 month old baby were due to fly from Poitiers to Edinburgh on 16th Sept. At the last minute the flight was cancelled due to bad weather! although a different airline seemed to land their plane at about the same time. We were told to pick up our luggage and go. Their incompetent staff had no information other than a telephone no. to ring for a refund. Needless to say this was never answered. We were offered no alternative way home - our plane was apparently diverted to La Rochelle but when we asked if we could be bussed there to catch it we were told "no - not possible". Their computer was down (what a surprise) so they couldn't even book us from anywhere to anywhere. No offer of hotel accommodation, even a lift to a hotel would have been good as the hire car office was unmanned and we had posted our keys when we arrived. Effectively, they just wanted us to take our luggage and go. Luckily someone in Britain managed to book us on the TGV to Paris the next morning where we got an Easyjet flight back to Glasgow. With hotel; taxis; TGV; flights and hire car it has cost us over £1,000 to get back. Ryanair just don't care about their passengers at all and there are now four more people who will never fly with them again and will make it their business to warn everyone they know about the risk of flying with them. I have sent off my claim to be reimbursed but will be interested to see what transpires.

RYANAIR customer review :  19 September 2009 by Riaz Osmani   (UK)

Stansted to Belfast (50 mins in the air). Sale fare meant that it was cheap. Not sure why bag drop off staff are hell bent on checking for UK residency visas in non EEA passport holders (I was in a domestic flight). Aircraft clean with colourful interiors. Staff were polite, stayed away from any on board refreshments and duty free which was pushed on to passengers quite in the face. Repeated pre-recorded announcements about purchasing J2O drinks would have made a longer flight unbearable.

RYANAIR customer review :  17 September 2009 by Sheila Crawley   (UK)

We recently travelled to Carcassonne and back with Ryanair. We paid for priority boarding on both legs, and were forced to pay for to check in at the airport because we had one bag per person to check in. On the way out from Liverpool, we were placed in the priority boarding queue, and then boarded a bus, onto which all the non-priority boarding passengers later boarded too. So there was no benefit whatsoever in having paid for priory boarding. We have requested a refund. We received an email a few days before departure instructing us to check in online, despite the fact that we had paid for airport check-in. Online check-in would always have been our preferred (and cheaper!) option, but it was not permitted when we booked the tickets in January. So we have also requested a refund of that part of the cost - £57, plus any associated taxes.

RYANAIR customer review :  15 September 2009 by Annette Branagan   (Italy)

In the last 2 weeks I have flown with Ryanair on 3 occasions and I must ask what skills are required in order to work for this company. Staff training needs to be seriously addressed, (ground and cabin crew). Long gone is the day when someone might actually greet you at check in, never mind look at you (everything is such a chore). Cabin crew are basically there to frown and order you quickly to a seat, (god forbid they might help putting your bag overhead). Priority booking is a joke as in my case it got me on the bus first and on the plane last, and so I wasnt sitting with my 5 year old daughter but in opposite aisles, I didnt even bother to ask to be changed as I felt this would have fallen on deaf ears.

RYANAIR customer review :  9 September 2009 by M Ransome   (UK)

Cheap airline it is but by the time you've added extras it is no cheaper than other budget airlines, which are a lot more helpful, and dont make you feel like trash! Staff are rude and have no people skills - no help if you're stuck. They are very proud of their excellent record with lost luggage, but who can actually be bothered to take hold luggage with them? Not surprising that they don't lose luggage that's not there!

RYANAIR customer review :  9 September 2009 by J Fletcher   (UK)

Edinburgh-Shannon-Edinburgh this weekend. Felt the boarding procedure was a bit of a palaver. on both legs a lot of standing around waiting for the inbound flight to disembark. Cabin crew friendly, prices for food etc extortionate, but it wasn't as bad as I had thought. Luckily my luggage both hold and hand was well within limit. OK for a short flight but no more.