Ryanair Passenger Reviews and Ryanair Customer Trip Reports

Lodz Poland to London Stansted on 27th Nov 2012. Flight due to leave at 21.50, flight boarded at 21.30 but by 22:45 we were told there was a problem. Half hour later the "mechanic" was being flown in from Warsaw. At approx 23.30 we were told to disembark the plane and wait in the departures lounge. Where after approx an hour we were give a small bottle of water and a chocolate bar. Lodz airport is brand new and there are no shops airside. Repeatedly fobbed off by ground staff, but the crew had already run for cover and locked themselves on the plane. At 02.00 in the morning we were told to come back at 08.00 on 28th Nov 2012. (They do not fly from Lodz on Wednesday.) 160+ annoyed customers and not a bit of help from Ryanair's customer services on the ground. We were given the names of local hotels but told the chances of getting a room at 02.00 was minimal. Arrived back at Lodz on the 28th Nov 2012 and was met by total apathy from the ground staff. Flight finally left after a 40 minute extra wait on the 10.00 expected departure.

Traveled with them a week and a half ago from Krakow to Dublin. Flight was due at 20.15 local time, but because of the foggy weather conditions it was delayed and then after around 3 hours passengers were moved to another Polish airport in the eastern city of Rzeszow, in buses. Trip took around 2.5 hours. Total delay time was around 6 hours into next day (Monday) and within this time Ryanair did not offer any free meals or drinks or any anything else.

Sunday 16th Dec from Tenerife to Birmingham. Plane was delayed and ground staff were trying to hurry things up. At the gate we were told one bag was too large. We were transferring a little from one bag to the other when we were told pay now or leave bag. Saying that it was not our fault that the plane was late was a waste of time and so we paid the 50 euros excess for our (hold baggage) which was then put into the cabin overhead locker. The cabin crew were great, the ground crew surly, rude and incoherent. This was our first and last time with this airline, we should have listened to the press and read other peoples comments.

Getting to the point of being silly. Was flying London-Vilnius, had very small backpack. Was forced to put it into the baggage measure at gate even though it obviously fit in (not even close). The guy made me take my magazine in my hand, my head phones and mobile phone and put them in the bag. What's next? My wallet and clothes that I am wearing need to fit in the bag too?

Have flown CRL-BTS-CRL several times. With Ryanair, you get what you pay for, nothing more, nothing less. And you have to read every little line on the reservation website very carefully. So if you can do that, and you don't expect business-class service at the plane, Ryanair is the way to go. And if you're annoyed by the uncountable promotions during the flight, then take an mp3 player with you, put some nice music on, and you're flight will be over in no time.

BHX-DUB return 7- 10 Dec. Arrived in Dublin to applause from fellow passengers. Great check-in at both airports. It seems now that most passengers are checking Ryanair's terms and conditions as there were no hold ups.

We travel this airline regularly, satisfied in general with what you get for the price you pay. Particularly like the speed of checking in, but this trip we were a little disappointed with the boarding details at Edinburgh. Being of the older generation, we always watch for the gate number, this time as we waited at gates 1-3, the boarding gate came up as gate 19, which is quite a way away from the terminal main building. Off we went only to find the gate changed to 1e - exactly where we were in the first place. When we did arrive we were at the back of the line and seat selection gone.

Seville to Marrakech in November! Outbound flight delayed 30 minutes. The flight was fine, ample leg room, cabin crew attentive, and arrived without problems at RAK. Inbound flight left on time, and had no problems! Maybe it was because it was Seville but all hand luggage was allowed onboard, although some cases looked somewhat bigger than they should be! We paid 40 euro each for this return flight which is incredibly cheap and had no complaints whatsoever! As long as you know what you're doing re. luggage, printing boarding passes etc, Ryanair offer cheap flights which at the end of the day is what most people want!

24/11/12 - Return to Stansted from Venice Treviso. Due to take off 21.50. Flight was cancelled at midnight due to weather disruption. Whole plane load of us abandoned at Venice Treviso - nobody from Ryanair at airport only 2 Italian Airport staff. No food, no accommodation - nothing! Were told earliest flight back to UK was 3 days later. Found out that our flight had landed at the other Venice airport (Marco Polo) and had returned to Stansted empty. Why they didn't bus us to Marco Polo or at least tell us so we could get out own cabs is a mystery. Had to sleep on airport floor as no hotels had rooms due to an earlier flight cancellation by Ryanair. We were just told - go to website and re-book! Website had crashed. Luckily, managed to get seats on Easyjet flight from Marco Polo next afternoon. Others had to get train 400 km to Milan next day to get back to UK. Dreadful and disgusting way to treat passengers.

Had a great flight from Edinburgh to Lanzarote on 24th Nov and returned home on 1st Dec. The staff on both flights were excellent. This is my fourth time with Ryanair and will continue to fly with them.

Girona to Manchester return. I fly regularly with Ryanair largely because I have little option, and I do have to say that their customer service is recently dragging itself into the "fairly acceptable" category. The queues to check in cases are a lot shorter. The gate staff do appear to be less surly. The preposterous policy of weighing each and every piece of hand baggage however small seems to be a thing of the past, though I suspect that this is merely because the time wasted in thus doing, and consequent delays to their frantic schedule was not worth it. Common sense seems to be coming to the fore as regards sizing of hand luggage, and a big issue is only being made of it on full flights where space is at a premium. Cabin staff appear to be less abrupt. Even the Credit Card fee rip off has been made far more transparent, with the 6€ "admin fee" now included in the headline price. To be fair, Ryanair has always offered a good, convenient, on time service, using modern, reliable planes, but it's been the general hassle and nickel and diming that's put most of our backs up. If they are addressing these issues, then good luck to them. I'll be flying them a couple more times before year's end, and it'll be interesting to see if this improvement continues over the fraught Xmas period!

Liverpool-Vilnius. First time with this airline and my experience was positive, all the negative reviews really baffle me. Boarding speedy enough, staff were professional and the seating arrangements were more than acceptable. It would appear that some people don't stick to the rules, read them carefully and you won't encounter any problems. Will use this airline again.

We flew out to Seville on the 18th Nov, checking in good, we pre booked priority boarding again no problem. It may be a cheap flight but it seems the only one direct to Seville so it was crowded and uncomfortable, our return 3 days later, again priority boarding but sadly even though we had paid for this we all boarded together front and back of plane, I am sure a rugby scrum would have been kinder. When I complained that we had paid extra to get on first I was dismissed by a hostess virtually saying tough as they were running late.

Budapest to Stansted - Saturday 25, 1600. Check in at Budapest - chaos, a great modern and comfortable airport but the Ryanair gate entrance is now a tent! You exit via a normal gate go outside through a caged pathway and stand outside getting wet if it rains to enter a tent with virtually no heating or seating. Ground staff ignored the priority boarding queue and allowed the non-priority one on the plane first. Thought the Stansted system they have was bad enough with a large shed outside but Budapest is a joke! Throughout the flight the staff spent all their time trying to extract money from you. When arriving at Stansted we were held on the tarmac for about 30 mins because another Ryanair plane was boarding, they only use one door to their shed so cannot board and unload at the same time - pathetic!

Alicante to Stansted. Was stopped by Ryanair ground staff to check bag on boarding, fitted no problem as checked when I arrived at airport, the 2 plastic wheels was just above the rim, charged me €50, was told to hand baggage over at aircraft door, when I arrived at the aircraft door was told no need to go in hold, I can take it on board so was charged for no reason. Wrote to Ryanair to complain, received standard response by email, not sure if they even read the letter. Never again, would rather pay more to fly with another airline as Ryanair's aim seems to be to make up for the cheap fares with other charges!

To Alicante from East Midlands Airport. Online checking in was a breeze, no waiting in a queue unless you have luggage to check. Straight to security and then onto the bar prior to my flight, all this in 15 minutes from arriving at the airport. Flight was on time, staff at the boarding gate were polite and helpful. Cabin staff displayed a sense of fun and carried out their duties in a professional manner.

Delayed flight Stansted to Rome 27/10/12 - boarding announcement appeared on board at 16.40 for delayed 14.00 flights leaving at 17.10 at gate 59 (of 60) - we got there in time but saw a number of elderly/infirm passengers being turned away from gates of slightly earlier flights for being too slow. Flight was scheduled to land at 17.25 and landed at 20.35 which was 3 hours and 10 minutes late. Ryanair claimed this was outside their control but were unable to say who else was to blame. Return flight on 3/11 was a fiasco with apparently untrained cabin crew making contradictory announcements. Never Again.

Memmingen-Stansted. Outward journey no problems. Return a little different. Pilot aborted the landing after two attempts due to very thick fog. After circling for some time we landed at Friedrichshafen and after passing through arrivals we found two coaches already waiting to take us back to Memmingen. My only problem with the flights is the incessant announcements wanting us to buy scratchcards etc. and the fact that many of the staff on the flights speak very poor English, which could be a problem in an emergency.

I recently flew from East Midlands to Knock. I can't fault Ryanair, booking was easy, and they send you plenty of information up to your departure day, so it's your own fault if you incur any extra charges. I have used them before, to Dublin and I have had no problems. They pride themselves on being on time. When going to Ireland, you don't want to spend too much on travel, it's only a short flight, I would definitely use them again.

Despite what the critics say, the airline was OK. We travelled STN-NYO and due to delays on the train arrived at Stansted after the flight had closed. However they did accept our baggage and allowed us to board. The flight was full and our family was last on. The crew were great at moving people for us so we could travel as a group. The flight was OK and short. Overall it was budget and I'd heard much badness about them but they did show us some flexibility.

Paphos to Munich and return trip. If you read regulations, everything goes as planned. Both flights on time and pleasant.