Ryanair Passenger Reviews and Ryanair Customer Trip Reports

Edinburgh to Gothenburg City Airport. Arrived in plenty of time, boarding was opened early - even though the bags hadn't been loaded and ground staff hadn't arrived! We were left waiting in the outside archway in the cold for about 15 minutes until Ryanair staff arrived to open up the aircraft. Aircraft was showing it's age and was clean enough. The usual sales pitch was apparent onboard. On the return, the flight was delayed on the runway due to a "discrepancy in the number of passengers onboard", we finally departed albeit later than expected. We sat at the back and could hear one member of staff bad-mouthing some of the passengers. I think Ryanair is fine in some cases, but this was just the worst experience I've ever had with them!

BHX-Palma return April. Everything very swift and prompt at check-in and boarding. The plane on both legs is probably the cleanest I've ever been on and constant onboard service. Friendly staff that kept you informed. Baggage arrived as soon as we got to the belt. Pleasantly surprised after all my concerns, would definitely use them again. Only negative comment is the cabin luggage size - why is it is smaller than all other airlines, is this to catch you out?

We flew from East Mids to Tenerife South and had no problems. We arrived early at the airport and check-in was already open. Efficient check-in and no problems re luggage. If you stick to their procedures there will be no problem. The plane was only 3/4 full so no problem with seating. Cabin crew pleasant and not the constant sell I was expecting reading. Plenty of legroom but seats not the most comfortable. Arrived in Tenerife 10 mins early. Same on return flight, no problems whatsoever and arrived back at East Mids 25 mins early.

Prestwick to Gran Canaria - never again. Booking process was a nightmare and charges are awful. Check-in from Prestwick was ok, a free for all when boarding and no organisation whatsoever. Cabin crew were awful, no manners and hardly spoke a word of English between them. Return was just the same although it took us 2 hours to check-in. Again staff were still in the same frame of mind - awful.

I used this airline for the first time and was stuck onboard for over an hour in the heat (midday), with no air- conditioning. The temperature outside was about 40C and far hotter inside the aircraft. The crew only started offering water when passengers complained. It may be a budget airline, but it is fair to say that the passengers do pay quite a lot on unjustifiable charges. I'd rather pay a lot more and fly with another airline.

I have travelled many times on Ryanair and found their service to be very good. However, on trips in the last year, I am becoming very unhappy with the issue of scrambling for a seat, in the airport departure lounge and onboard. This not only causes difficulty for passengers and young children - to manage to be seated together, but causes real difficulty for cabin staff to manage. Another point is that on viewing and booking flights online, surely the web page needs updating to allow you to see more than one day at a time.

The reserved seating is a rip-off, on a recent trip to Murcia, I paid £10 for a reserved seat in 2C, all ok, once the plane started to fill up, there were still a lot of reserved seats empty, the last 4 people to board had nowhere to sit, so the stewardess told them to sit in the reserved seating, no charge made to them for the privilege. My advise is to leave boarding till the last moment and get a seat in one of the first 4 rows of the front of the plane.

Flown on several occasions and can't complain about anything. No frills airline, offering excellent value for money. We have found the airline to be very efficient, with easy to follow instructions for online boarding etc. You must follow instructions regarding boarding and baggage weights, or you will have problems. However, the airline is prompt, reasonably comfortable, staff pleasant and inflight food acceptable, although not always available depending on demand. Take something with you, in case!

I was charged 160 euros for not printing off our parties boarding cards, nobody told me that you had to do this for each and every flight. I printed off the outgoing ones to Alicante from Liverpool, but wasn't told I would have to log in again as my return flight was to Manchester. I travelled with all the relevant documentation, however after queuing for an hour at Alicante was told to pay this fee for our boarding cards which took 2 mins.

EDI to BLL. Entirely uneventful trip which is usually what you want. Boarding started 30 minutes before departure. Took off 10 minutes late but managed to arrive early. My ticket was cheap and for the product Ryanair offers I don't see how anything could have been improved.

LTN-MLA-STN for £48. Once you know and accept Ryanair's practices, they provide a cheap, albeit basic, way to fly. My flights were on-time, got seats together, wasn't charged for a boarding pass, no baggage problems, bought food in the airport and had no staff issues. If you choose to test their rules, the penalties are high but stick to them and they have some excellent destinations which I couldn't otherwise afford to visit.

Malaga to Stansted. Using same bag I had used with no problem on way out, I was challenged by very unpleasant staff to check it in the "check your bag size" frame., the only addition from the way out was 3 CDs. They charged me 50 euros at the gate when there is no chance to argue without holding everybody up. Staff were appalling seemingly delighting in having "caught me out". I wonder if they are on a bonus for extra costs. This time we got caught out, as probably everybody has at some time.

Has to be the worst experience travelling from Birmingham to Malta. Boarded the plane to find no seats available together. I explained to one of the staff that my little boy was 2 years old and could not sit alone and all she said was "that's how it is". He ended up sitting across an aisle from me with my wife and our other child doing the same further down the plane. The same woman then proceeded to leave her trolley right where we were sat leaving him unable to see me for well over 10 minutes while she tried to sell overpriced drinks. On several occasions we were bumped into by staff rushing up and down on their selling mission, none seemed to think it was necessary to say excuse me or apologise. The plane was very dirty with bits of food on the floor and rubbish tucked in between the seats.

Riga to London. Flight delayed 2 hrs without explanation, ground staff were clueless and the pre-flight checks were made in an aggressive way. Many fellow passengers were shouted at and forced to pay huge sums for their bags. Airplane was very dirty, the crew extremely rude and reluctant to smile. Of course once in London there was an announcement ("another on-time flight") but we actually landed with a 2 hrs 25 mins delay. For the return I was not in a rush anymore and the non low-cost carrier I took ended up being cheaper and, of course, no delays whatsoever.

My wife and I booked a holiday to Tenerife, my wife travelling with an electric mobility scooter. Staff were very helpful initially - usually people with disabilities are let on aircraft first. We were both put on the transfer vehicle, when we were finally let on, the aircraft was fully loaded with passengers. We had nowhere to put our hand luggage. I approached one of the crew members as my wife preferred an aisle seat in case she became ill, he was insistent my wife was to sit at the back near the window. 3 hrs into the flight I walked to the front of the aircraft to see 43 empty seats, 3 of which were occupied by women stretched out fast asleep. A different member of staff replied you can move if you wish. I just could not believe it.

I have flown with them twice, to Italy, and both times there were delays, rude and inexperienced staff, we had to walk across the tarmac at Stansted to get to the plane, a good 20 min walk through parked planes. Seats very cramped. Avoid.