Ryanair Passenger Reviews and Ryanair Customer Trip Reports

RYANAIR customer review :  17 December 2009 by M Peddle   (Portugal)

Faro/Porto route, using Ryanair for the first time by seasoned Easyjet traveller. Absolutely appalled at the rip off fares, rip off charges for bags and rip off attitude to travellers, laughed out loud at the incomprehensible announcements, and as the flight was so short no drinks or snacks were served as the so called 'cabin crew' were busy selling gifts. No one got the chance to buy anything to eat or drink. This is a new route which Ryanair has the monopoly on, take my advice and avoid it like the plague, drive up to Porto from Faro, it is cheaper and much more civilised. Ryanair lived up to their reputation of being extremely nasty but, unfortunately, they were not cheap. The threatening emails received before departure should have warned me that this is not a normal company. When I asked for the complaints book at Porto airport I was given a slip with a Dublin address - so you cannot even complain in the same country you are being insulted in !! Never, ever, again will we be tempted to use this frankly appalling apology for an airline. Felt desperately sorry for the staff.

RYANAIR customer review :  16 December 2009 by Rob Boyce   (UK)

STN-LNZ, Salburg-STN, STN-GRZ and GRZ-STN. Three flights on time and one about ten minutes late, leading to the incredibly annoying fanfare for on time flights. All trips with just hand luggage, so no problems with excess charges etc. All crew adequate, although the crew from Graz to STN excellent - despite Chief Steward not being a native English speaker, there was none of the hard to understand heavily accented announcements that can characterise Ryanair flights. Speedy boarding handled well, including separate bus to the plane at GRZ.

RYANAIR customer review :  9 December 2009 by Gordon Kelley   (UK)

London STN - Frankfurt Hahn Return. Flights on time, aircraft clean. All cabin crew and even flight crew struggled to speak English clearly. Witnessed a sickening event at Frankfurt on the return journey where a non English/German speaking lady travelling with her disabled daughter was being screamed in garbled German/English about her baggage by the gate staff causing visible upset to the womans daughter. Myself and travelling companion told the gate staff their attitude was disgusting to which we were told "She's nice but special" - lovely. Ryanair are now even picking on the needy and vulnerable. I was tempted to write a letter/email of complaint to Ryanair - but they'd just blame it on the gate staff and wash their hands of it as they do with every other issue they cause. Flight also filled with nonstop adverts/announcements and sales pitches.

RYANAIR customer review :  4 December 2009 by Mike Jones   (UK)

Bristol to Belfast return, on time both ways, aircraft clean, that's about it. At both airports they were giving final boarding call before aircraft had landed and made passengers stand around in cold corridors waiting for plane to reach the gate and unload. The crew - especially senior crew member on both legs had a major problem with English and most of their announcements were gibberish - as commented upon by a number of pax.

RYANAIR customer review :  29 November 2009 by Brian Daley   (UK)

Birmingham-Alicante return. Made sure online check in done correctly and boarding tickets printed for outbound and inbound flights. Hand luggage not oversized or overweight, consequently checking in at B'ham went without a hitch. Did not buy any drinks, duty frees or scratch cards. Return check in and flight was equally trouble free - the annoying thing was the trumpet fanfare on landing. The lesson is give Ryanair no cause to hit you with their stupid regulations.

RYANAIR customer review :  21 November 2009 by S Bott   (UK)

STN-BLQ-STN with Priority Boarding. For both flights, check-in staff were quite strict with hold-luggage weight limits. As for cabin baggage, the staff at both airports made a point of repeatedly reminding passengers of the 10kg weight limit; however, not once was my bag checked. Whilst waiting for the STN-BLQ flight to leave, the staff were strict with Priority Boarding. Once all passengers had boarded and sat down, the flight left about 5 minutes late, but arrived into Bologna 30 minutes early. The cabin crew were pleasant enough, but you could tell that they just wanted to get the job done. Prices onboard are outrageously high: I didn't see a single passenger buy food/drink. BLQ-STN flight left on time, and, again, passengers with Priority Boarding were let on first. This flight, however, was disgusting for cleanliness: I was about to take my seat (16C) when I discovered a mess of chocolate on the seat. How could the cabin crew not have spotted this when looking through the plane at Bologna? To the FA's credit, she did then give the whole seat a thorough clean. Cabin crew took care of passengers quite well, but one could tell that they just wanted to get the job done. As for the prices : both flights were value for money, but Ryanair rob you for hold- baggage and other fees. If you travel within the rules and with as little as possible, it will be value for money - but if you aren't careful, you'll get stung.

RYANAIR customer review :  19 November 2009 by Daniel Li   (Netherlands)

Eindhoven-Alicante-Eindhoven. Both flights almost fully booked. Flights left on time and arrived ahead of schedule. Flying with Ryanair can be cheap if you follow strict Ryanair rules. However it is clear that once you booked your Ryanair flight, they will try anything to make more money out of you. Inflight catering is more expensive than on other low-cost airlines and do people really want to listen to commercial announcements by cabin crew all the time? I don't think so. The way Swissport/Menzies was checking on passengers baggage does not make this airline customer friendly. I would give Ryanair 4 stars for on time performance but no more than 2 stars for customer care.

RYANAIR customer review :  18 November 2009 by V Cummins   (UK)

I recently returned from Dublin with Ryanair. The latest draconian measure being implemented by their bullying staff is that you are not allowed to carry anything in your hand onto the plane including your book/newspaper or glasses. Everything must be put into your hand luggage. They are then making all people place their bags into the metal racks to see if they fit the dimensions once the passenger hands over their ticket. As you were reading whilst waiting in the queue you stuff your book etc into your bag the bag to comply with yet more stupid Ryanair regulations, so your bag sticks in the metal rack. The staff then whip out some huge Ryanair cardboard box, insist you put your bag in it and then charge you £35 for your bag to go through the hold. I am suggesting that all passengers from now on take their time to unpack their bags to get their water, book/paper, glasses and anything else they need when standing in the aisle before putting their bag away. This will force Ryanair to review this ridiculous policy when they start to see that their on time departures and speedy boarding rates start to go down. Each passenger should point out to the staff that they were forced to pack away what they reasonably required on the plane and now require time to unpack them!! When my husband started to try to flatten his bag so that it fitted into the rack and he was told by the staff not to make a scene, but to accept the £35 levy. Our bags were lighter going back to London so it is particularly galling to think that O’Leary is now implementing some new way to force more cash from his already beleaguered passengers.

RYANAIR customer review :  18 November 2009 by Richard Dowling   (Australia)

I must be stupid. In spite of many sad and bad reports about Ryanair I decided to book a flight Dublin - Newcastle in September. On 6 week round the world trip we were on a tight schedule, and on that sector it is Ryanair or nothing. Choosing nothing would have been the better option. I had to change my wife's name on booking 3 days before flight out of Dublin, I had booked in married name but her passport was in maiden name. This was before printing the boarding pass, and that was a cool 100 euros. Next day printing the pass could not put passport numbers in required filed, a glitch in Ryanair website. At airport total chaos. In spite of weighing luggage beforehand at 15kg a piece, got stung for another 30 euros as they weighed it at 15.5kg. Got the run around to put the passport numbers into the boarding pass and somehow made a reasonably mild comment about Ryanair to a female employee that sparked an explosion. She threatened not to issue a boarding pass and make us walk to Newcastle. I would rather row a boat across the Irish Sea, or any sea for that matter, than risk a Ryanair flight again. The good news is LHR to Dublin with Aer Lingus was 10% of the Ryanair all up expense and 10 times better in every respect.

RYANAIR customer review :  6 November 2009 by J Cattell   (UK)

Birmingham to Pisa - all passengers hand baggage checked for compliance. Pescara to Bergamo - Bermgamo to Liverpool - not one single bag checked. Nearly all bags on the two Italian flights exceeded the max. permitted, which is printed on every boarding card. Obviously rules only apply to people flying from the UK! I have noticed this many times on European flights.

RYANAIR customer review :  6 November 2009 by Kevin Tunnicliffe   (UK)

EMA-Belfast City and back. The flight was early, cabin crew pleasant and professional. It cost me £10.02p return. What more could I want? Well just one thing, Ryanair provide a great service, I don't pay for food or drink or checked baggage if I don't need them so the cost is low, however I am forced to pay an extra charge for the privilege of booking with them. They charge extra because I paid with a card. There is no alternative so I believe this is an unfair, unavoidable charge which should be part of the main price not an extra.

RYANAIR customer review :  3 November 2009 by Ken Felton   (UK)

We have flown several times with Ryanair - Durham-Gerona: East Midlands-Carcassonne and never had any problems. The staff have never forced duty free or refreshments and generally been good. Punctuality good, although the travel time is generous. Provided the rules are understood there shouldn't be problems, but we have never experienced weather/delays etc when support would be necessary.

RYANAIR customer review :  30 October 2009 by Santry   (UK)

I've flown over 50 times with Ryanair over the past 3 or so years. I've had enough. Certainly, with the odd £2 fare it's tempting to continue with them but I've found the fares are often far from cheapest (though since Ryanair tends to use airports where there is little or no competition, it's hard to compare). In the long run, it makes little difference, all in. What really has decided me against using them again are the appalling waits, 'small print' conditions and extras, endless walking, queueing, smelly planes, uncomfortable seats, silly music and loud announcements, zero flexibility, daft departure times, rip off prices and penalties, unannounced schedule changes and shockingly poor customer service. Easyjet is like flying 1st class by comparison. I'd rather pay £20 or more and fly with a proper airline.

RYANAIR customer review :  29 October 2009 by Steffen Frey   (Germany)

HHN-STN return. They slightly improved in comparison to my experiences in the past. First time ever that I saw a Ryanair FA that was friendly and seemed to like her job! But she was only one out of eight on both legs. The latest 737s seem to be fitted with an other type of seat which improves legroom, but still uncomfortable. Both flights on time, so the childish fanfare was inevitable. Unfortunately, getting to Hahn is still a mess and passenger handling there is the slowest I can remember. Onboard selling and advertising is really annoying.