RYANAIR review : 22 July 2008 : by Sami Kalliosaari

Customer Rating : 1/5

Seems that Ryanair is continuously trying to change their web pages so its impossible to make a clear booking without mistake. This for making money from the customers. I saw that now Ryanair is trying to take insurance money by putting a small bar blinking under the insurance price that is showing zero. When going forward in the procedure the price appears. Also if changing the insurance country it takes a long time before the price on the upper part of the page changes and the customer is then already down on the page and cant see that a price appeared. There is almost once a week this kind of changes done. Also the '+/- 3' days (flexible) they took away 2 weeks ago because it was easier to see the most cheap flights. This is not wanted because its better that customer dont see the most cheapest journeys and therefor paying more.

RYANAIR review : 22 July 2008 : by G Fordyce

Customer Rating : 1/5

Wasted an hour last night trying to do online checkin. Problem is that I am checking in 5 people, by the time I have entered all the details and click the "checkin" button it says my session has timed out due to security reasons. Tried 4 times with no luck. Will try again today, hopefully with better luck. Problem is that you have to enter the details so quick that you can't check to see if you made a mistake and if I have to check in at the desk if I do make a mistake that will cost me 10 checkin fees!

RYANAIR review : 19 July 2008 : by C Anderton

Customer Rating : 2/5

It is a low cost airline and provides low cost service. I do feel with a bit of thought, they can improve things. Travelling Leeds to Dublin regularly I get the late flight 2230 out. Numerous times they advise 20 minutes before departure, that it is 1 hour late. They obviously knew this hours ago, that is was behind schedule and had not even departed from Dublin, so telling us early would be courteous and know where we stand. Ryanair need to get people who can speak the language to make announcements on-board. Take it as you find it - you get what you pay for : cheap service, OK for short 45 min flight, no good for any longer.

RYANAIR review : 16 July 2008 : by Russel Withers

Customer Rating : 1/5

Carcassonne - having checked in and been left standing at the departure gate for an hour the 16.25 flight to Stansted was cancelled - because of "poor weather conditions" (it was raining). Result total chaos. Did Ryanair care? - not a bit! We had to find our own hotel for 2 nights and arrange our own transport. I have travelled the world for 40 years and this is by far the worst experience ever! We are led to believe that the aircraft actually landed at Perpignan and flew back to London empty rather than bus passengers to there or land again at Carcassonne to pick us up when the rain stopped. Never again with an airline driven so much more by profit that customer care.

RYANAIR review : 15 July 2008 : by Susanne Battke

Customer Rating : 4/5

Frankfurt-Hahn to Alghero, Sardinia. Cannot object to anything. Plane left on time. Ground staff friendly and helpful. Air hostesses more or less friendly, maybe a bit grumpy. I only paid 103 Euros for the trip in total (incl priority boarding) and that is a good deal.

RYANAIR review : 12 July 2008 : by J Forsyth

Customer Rating : 1/5

We were due to fly out of Manchester on 9/07 to Dublin but due to problems at Dublin airport we didn't leave Manchester. The departure board was displaying "gate opening in 5 minutes" for about 90 minutes. When it eventually displayed the cancellation, no staff bothered to come and explain anything.It was bedlam - everyone was crowded around the information desk. Eventually, we were told to go to a gate were we were bussed to arrivals and told we would be taken to the ticket desk to re- arrange flights. As you can imagine, no one showed up to escort us and when we eventually found the desk, there was a major queue (we waited 90 minutes). To cut a long story short, we had managed to re-arrange our dates with the hotel and Ryanair did agree that we could fly out today but that they wouldn't change our inbound flight for a day later unless we paid for another flight (the woman at the desk just wasn't interested - we were greatly inconveniencing her). Whilst we were in the queue, a man was walking along asking if anyone wanted a refund and some people took it. He did not tell them that they would only be refunded for the outbound flight and not the inbound one so people will have a shock when they see their credit card statements. Because we had spent so long phoning customer services, we lost the early morning seats. We were a little upset by then and a supervisor came out and said the plane was never cancelled - it was merely delayed. Incredulous! I suppose you get what you pay for but we didn't even get that! Never again.

RYANAIR review : 12 July 2008 : by S McCabe

Customer Rating : 1/5

Though I dislike the airline they have some very good deals which I have taken advantage of. I purchased 3 return tickets from Stansted to Venice, the stated prices were £0.00 going out and £4.99 returning - a total of £14.97. A bargain price but add on the £24 airport check in fee, airport taxes and charges and another £24 debit card processing fee - its amazing how £14.97 turns into £185.61. This sort of thing needs to be regulated and so does the outrageous processing fees.

RYANAIR review : 12 July 2008 : by Ian Aitchison

Customer Rating : 3/5

Stansted - Dublin Return. One day trip so no hold baggage. This allowed effective use of the online check in facility which was a boon. This is the best improvement in the service levels offered by Ryanair. Usual scrum to get on the plane but it was only 85% full so there were a few spare seats. 737-800 was fairly new, clean but still had that restrictive leg room. Flights on time both ways and FA's generally friendly and helpful. This is probably the best flight I have had with Ryanair, and encapsulates where low cost airlines really work for me, short flights (less than 90 mins), minimal hand luggage and a selection of departure times.

RYANAIR review : 12 July 2008 : by R Steadman

Customer Rating : 4/5

I have recently flown Ryanair to both Germany & Spain. All my flights were on time, aircraft modern & well presented. Cabin crews on the whole friendly and professional in their work, although watching the senior stewardess on my last flight eating her food whilst standing at the front door greeting passengers looked awful. Also the nauseating repetitive boarding announcements with an Irishman constantly going on about mobile phone deals, onboard cocktails & food. If you ignore the tacky hard sell culture of Ryanair and extortionate on board prices, it is actually a great airline to fly.

RYANAIR review : 5 July 2008 : by S McCabe

Customer Rating : 1/5

I am utterly annoyed about the current online check in policy. Because I travel on a passport that is not issued in the EU or EEA, I have no option but to pay an extra £8 per booking! No other airline has this policy! Although after ringing a premium rate number and talking to a Ryanair customer service person, i found a refund can be obtained after you have flown. All that is required is a letter stating your case along with a copy of your passport, your booking reference number and details of the credit card you made the booking with. Worth the hassle? Not really, save yourself the hassle and book with another airline!

RYANAIR review : 5 July 2008 : by N Richardson

Customer Rating : 4/5

I checked the website and small print so knew exactly what I was paying for and what baggage I was entitled to. I weighed the baggage before I went, checked in on time and had no problems. The flights from East Midlands to Pisa were on time going out and on the return journey, the planes were clean and staff friendly. At East Midlands the check-in staff told us there were a few seats free on the plane so it probably wasn't worth paying extra for priority boarding. It was a bit of a scrum getting on board and prices on board are extortionate, but if you do your homework beforehand you shouldn't have unexpected surprises when you get to the airport.

RYANAIR review : 3 July 2008 : by G McNab

Customer Rating : 3/5

I had no problem finding 1p fares during a website sale. The fares had no extra charges other than a £1.20 debit card charge for each sector. I was therefore able to get to London for the bargain sum of £2.42! The outbound flight seemed to have never ending sales pitch for this that and the other. This does get intensely irritating after a while. The return flight was probably the first time I have enjoyed a Ryanair flight. The background music was low, crew kept sales pitch to a minimum.

RYANAIR review : 30 June 2008 : by G Brown

Customer Rating : 1/5

Arrived at Pisa 2 hours prior to our 10:50am departure time, checked in and paid the mysteriously increased baggage charge compared to the outward journey. We successfully negotiated security and arrived at our gate, which changed number as we found a seat. I then noticed that our departure time had changed on the board to 16:30! 5 hours and 40 mins - at this point it was a good 10 minutes following unease from many passengers that an announcement was made. We then left the gate going back through security back into the airport concourse. The expected departure times then change twice with the time on the board 1900. We eventually left the runway at 1925. There was an apology by the captain, but no explanation. 8 hours and 10 minutes late. Would I use them again - what do you think?

RYANAIR review : 24 June 2008 : by Janice Beschizza

Customer Rating : 1/5

What a con "priority gate" proves to be - after a ten hour wait at Parma airport it was every man for himself - paying for priority as we are elderly proved a waste of money. And, not even a cup of coffee was offered on the flight - unless of course we paid for it. Last time Ryanair see my family and friends.

RYANAIR review : 24 June 2008 : by V Becque

Customer Rating : 3/5

East Midlands/Girona return. Check in at EM reasonably efficient although boarding a mess with a gate swap at last minute resulting in a Berlin/Girona crossover scrum but the priority boarding worked. Rows 2-4 kept empty - for takeoff/landing balance we were told or is it a fuel saving device? Late departure due to delayed arrival of incoming but time caught up and landed in Girona only 10 mins late. Return check in at Girona was horrendous. Don't PAX read luggage rules-people with 21k bags dumping contents at checkin to save the €15 per k surcharge and others repacking at counter so we had to step over open suitcases to check in. Return flight on time and again rows 2-4 kept empty although PAX moved forward to fill them and sit together after takeoff. All food and most drinks finished by row 16 (even at £5 a throw) although plenty scratch cards left! PAX in rows 2-4 refused to return to their seats for landing and co-pilot threatened to divert to Stansted for safety reasons as aircraft balance was unsafe for landing at EM and the unruly PAX would be handed over to police at Stansted. Much grumbling but they moved back but then distress from elderly passengers who had misheard and thought they were landing at Stansted! Overall not a nice experience - whether it is Ryanair fault or the type of PAX it attracts on holiday destination flights I am not sure. If you follow their rules ,check in on time with correct luggage and priority boarding it generally gets you there safely and on time.

RYANAIR review : 24 June 2008 : by C McCafferty

Customer Rating : 4/5

STN - LDY on a Friday evening. I tried to check in online the day before travel, but the system was down. I was pleased to see that it is now possible to check in from 5 days in advance so I was able to obtain outward and return boarding passes. That should prove useful on weekend trips, when finding an internet cafe (never mind a printer) can be tough. Boarding started quite early (at least 30 mins before scheduled departure) and with the plane only 2/3 full I think we left early, with an early landing on the other side. As always, the Ryanair 'experience' is what you make of it; I check in online, take hand luggage only and buy food or drink in the airport if I need it rather than relying on the onboard service.

RYANAIR review : 20 June 2008 : by Katrina MacLean

Customer Rating : 1/5

On a Friday evening flight from Prestwick to Poland in a party of 4, there were no alcoholic refreshments other than gin and the choice of 1 soft drink. Returning back early morning, there was no hot water therefore no tea/coffee. Having vacated our hotel in the early hours, we relied on getting a hot drink on the plane. Ryanair response was completely apathetic. The company never responded to my letter and when I sent a reminder nine weeks later, they sent me an email which neither accepted responsibility nor a reasonable reply. Ryanair made out that as it was a quick 25min turnaround, the plane could not guarantee being stocked up with a complete compliment of food/beverages and this was discretional. Think again before booking with this airline, passenger comfort clearly is not a priority nor is customer relations.

RYANAIR review : 20 June 2008 : by F Emoike

Customer Rating : 2/5

Very poor airline. Found it increasingly difficult to change flight or adding luggage or adding airport checkin. The phone line is very expensive and not only that, you cannot get through and they hold you on for a long time. When you finally get through, the phone will cut off in the middle of conversation. Am still trying to add on airport book in on my pre book flight.

RYANAIR review : 20 June 2008 : by I Whitcombe

Customer Rating : 4/5

Santander-STN. No real complaints and flight on time. Usual problems with checked-in baggage with PAX unpacking and repacking bags at check-in to achieve unnecessary and petty restrictions imposed by Ryanair - presumably in an attempt to gain more revenue. Cost of inflight refreshments really high and no menu cards to check prices were available?? A good experience if one doesn't compare with other more expensive options.

RYANAIR review : 18 June 2008 : by A Tomkins

Customer Rating : 1/5

Stansted to Szczecin in Poland. Booked on-line in February for June flight and was extremely careful to enter all the details correctly and read all the small print so I could avoid additional charges. When I checked in on-line the day before travel the section 'Passenger Check -In' under 'Travel Document Details' was blank. I tried calling the information line at 10p per minute only to be advised to call the IT help line at £1 per minute. I decided to risk printing off the boarding passes but they both had 'Ireland' entered under 'Nationality' and both passport expiry dates were listed as being 01/01/2008. Whilst this was clearly a default in their system I spent a sleepless night worrying that we would have to repurchase our tickets having just listened to a programme on Radio 4 about all the scams and sharp practice that Ryanair resort to. How would I prove that I had in fact entered the correct details if challenged? As it happens we just bluffed it out and handed over the boarding passes which were not challenged. Same concerns on the return trip and in both instances we arrived at the airport some 3 hours early so as to have time to sort out any issues that arose due to the discrepancy. I note that Sam Kemp who made an entry on 6 March 2008 had the same issue and it is clearly a software fault. With any other provider of services I would have made a complaint regarding this error, but as this website testifies it is almost impossible to contact Ryanair and I'm sure they wouldn't respond to my complaint anyway - so that's why they record such a low level of complaints. Having travelled with Easyjet many times in the past I would always use them in preference to Ryanair where there is any choice. Where Ryanair are the only carrier my advice is to take one piece of carry-on luggage (10KG or less), check in on line, don't pay for priority boarding (was included already for on-line check in), pay with your Maestro card (if it's accepted on the day!) and hope nothing goes wrong because as the experiences in this web site testify you'll be on your own with no support from Ryanair. This airline simply has no concept of customer service whatsoever.

RYANAIR review : 18 June 2008 : by G Gaillarde

Customer Rating : 1/5

The care for passengers flying Ryanair seems highly dependant on the airport staff. We never encountered problems on our way towards Gerona (from Eindhoven or Dusseldorf-Weeze) but systematically from Gerona. We were recently not allowed to take the flight with our three kids because "they said" they could not be sure that the youngest one (2 months old) was our child. The birth certificate and family booklet (basic document issued in France after birth, which is compulsory to create an ID card or passport) did not help. The solution they proposed us after closing the check-in was to take the next flight (300 euros extra) and to receive a fax from the city hall (!) confirming the fact that our youngest child was ours. This flight was a return flight for us, so, following their implacable logic, they should not have brought us to Gerona, which is probably their mistake.

RYANAIR review : 17 June 2008 : by W Janssen

Customer Rating : 2/5

I have had several good experiences with Ryanair. But the latest one left me with big questions about their commercial spirit and honesty. I booked a flight for a 2 day visit of friends in Spain. The return date on my booking turned out to be incorrect. Unfortunately for me I only noticed it the day it self when checking-in. I had to book a complete new flight. No problem. But they were charging 400 Euros for a flight (one way). That same flight was standing 2 days before on their website as 29 euro (excl taxes and all their other charges). It was not a special holiday or anything. I bought the ticket and half of the places on the plane were not booked and still open. The policy for same day bookings is to let the customers pay the full amount. So beware when you are stranded - Ryanair will make your day worse and your wallet lighter.

RYANAIR review : 17 June 2008 : by Kevin Penfold

Customer Rating : 3/5

STN-ORK return. No problems, check in fine, didnt pay for early boarding and got row 2 with a window seat. On return got another window seat!

RYANAIR review : 13 June 2008 : by W Lines

Customer Rating : 1/5

What I cannot understand is why all of the people on this forum who unfortunately find themselves on the receiving (or non-receiving end) of a cancelled flight. Simple! take them to the Small Claims court (now known as the Fast track court) in your home town. Ryanair (or their solicitor, Manches of London) have to attend in your home town and the hearing cannot be moved elsewhere without your permission. As the Republic of Ireland is a signatory to the Lugano Convention, Ryanair can be brought to account in the U.K. under European law 261/2004 written into U.K. law 17th Feb 2005; copy on the EU website. Ensure that the delivery address of any 'small claim' (under £5000) is to Ryanair Limited, Dublin Airport, Co. Dublin, Republic of Ireland and request the court to serve the papers. You should also state the following on the front of your claim. "I state that the High Court of England and Wales has the power under the Civil Jurisdiction and Judgement Act 1982 to hear this claim and that no proceedings are pending between the parties in Scotland, Northern Ireland or another convention territory of a contracting state as defined by section 1(3) of the Act RSC 11.2(a) and CPR PD 73.5." Make sure you have proof of why your flight was cancelled and that it was not for exceptional circumstances (such as strikes, political machinations etc.) District judges in Small Claims court are exceptional in their understanding that the case is being brought by a layperson and allow for that, and it doesn't cost much (max £120) and no costs to either side can be attributed. Go for it!

RYANAIR review : 13 June 2008 : by Catherine Pawasarat

Customer Rating : 1/5

Outrageous charges for more than one bag. my partner and I were traveling around the world for 8 months, so had three bags between us. They charged us about 350 British pounds for the extra bag! (20 kilos). the woman at customer service in the Dublin airport was extremely rude. The short story is - if you have no or little baggage and are just getting on the plane as though it were a subway car, you can save some money by flying Ryanair. If you need any kind of service whatsoever, fly with a different company.

RYANAIR review : 10 June 2008 : by M Martingale

Customer Rating : 1/5

I've had to use them to fly to Carcassonne about five times in the past couple of years - most recently last week. Departure from E. Midlands was ok, if delayed. Returning on Friday morning, after having herded all passengers into the Carcassonne departure lounge, the flight cancelled because the incoming E Mids plane had been diverted to Perpignan (this happens frequently and I and other passengers have experienced same thing before). The weather was fine, and no explanation given. Transferred to Stansted for afternoon flight, then had to haul up to E Mids to get my car - another 5 hours in all. A month earlier, on same flight out to France, I was refused boarding because I had checked-in online and had failed to arrive at the gate before the other "normal" checked-in customers - hadn't realised that the instructions on the departure lounge monitors don't apply to on-line checkers-in! Had to pay £350 to get on the Stansted flight later that day, and drove down there. "There's a seat left", said the Customer Services girl who did booking. Actually, discovered on boarding there were more than a dozen empty seats - including the two front rows. I haven't even bothered to write and complain because I know it's a futile exercise. I have never, ever had a trouble-free trip with Ryanair. How can they claim to have Europe's lowest number of cancellations - maybe because other airlines don't cancel at the last minute, but several weeks before? As for the "lowest flight delay" claim, isn't this surely untrue? Is there no organisation which can challenge this claim?

RYANAIR review : 10 June 2008 : by William Jenkins

Customer Rating : 2/5

London Stansted to Genoa. Journey didn't get off to a good start - overweight baggage and had to pay the outrages excess baggage costs that Ryanair charges. It made me very cross how these excess baggage charges were so expensive unlike other airlines who charge a lot lower. The boarding stages of my journey were very amusing to watch, as there are no assigned seats for the aircraft so there is a huge stampede at the boarding gate to get onto the aircraft! The flight was perfectly on-time. The service on board was impressive for the low costs that I had to pay for my flight, although if I were to judge the airline excluding the low costs, compared to other airlines, Ryanair is performing well under the average standard that other airlines are performing at.

RYANAIR review : 10 June 2008 : by K Hiney

Customer Rating : 4/5

I regularly use Ryanair on the DUB-ORK route and cant really fault them. The ticket is cheaper than train and bus if booked in advance, travel time is quicker - I have yet to experience a significant delay. Having only hand baggage and checking in online makes the whole experience easier also.

RYANAIR review : 4 June 2008 : by John Pawson

Customer Rating : 1/5

We booked a holiday through the CO-OP and told the flights were with Ryanair. When checking the flight confirmation I noticed that my daughters title was master instead of miss. I tried to get the CO-OP to change the name but after the 3rd time of being told it had been done, then checking on line which confirmed it had not I decided to try and change it myself. I first tried to change it on line but because CO-OP had entered my security details I could not so I tried to phone them - after 3 hours on engaged tones, cut-offs, and dead lines I got through to a young man who spoke Italian, He thought it would be funny to see how long I would hang on - they were speaking in Italian which I can understand, he said to his colleague " how long do you think this english w****r will hold on until he hangs up". I replied to him in Italian which shocked him into swearing again and hanging up. I would advise anyone using this company not to make the mistake I did, and chose cost over service - the customer service is non existent and do not spend your time calling the UK tel number - use the Irish one you get through quicker. 

RYANAIR review : 4 June 2008 : by James Friel

Customer Rating : 1/5

Travelled to and from Poland last week. Flew out with Wizzair 20 kg allowance no problems. Coming back with Ryanair Gdansk - Stansted, repacked in to one bag as we had been taking gifts etc. over and didn't need two bags. At check-in bag weighted 18.3kg and we were charged about £38 for the excess. So not only were we 1.5 kg under everyone else's single allowance (Wizzair, Easy Jet etc) but we were over 11kg under our joint allowance, so we paid £38 pounds for space that was ours anyway! Having read about the scales elsewhere it does make you wonder. There could be an argument if we tried to put a 30kg bag in for two people in terms of health and safety but that wasn't the issue here. And carrying it as hand luggage wouldn't have made a difference because it was still 1 bag and the weight was on the plane anyway just in different place.

RYANAIR review : 4 June 2008 : by Joe Park

Customer Rating : 4/5

BHD-EMA. Flight on time, service good, only negative comment would be cabin staff going thru the Onboard Sales prices in Sterling and Euro trying to get you to buy something. Flew back to Belfast City Sunday afternoon, excellent flight and on time. Online checkin the way to go!

RYANAIR review : 3 June 2008 : by K Duffy

Customer Rating : 4/5

Liverpool-Venice Treviso. The seats were quite comfortable for a 2 hour flight. Ryanair have improved their inflight service but products from the onboard bar are very expensive. If you are at the front of the aircraft, it is worth paying with the exact amount of money as we had to wait till the descent to receive our change. The price of the ticket (£19.99) does not mean the service will be poor.

RYANAIR review : 3 June 2008 : by A Jones

Customer Rating : 4/5

HNH-RAK-HNH - no on-line check-in possible, the problem was known at the check-in counters in both countries and we received priority boarding in HNH free, in RAK also no additional costs. Flight crew friendly.