Ryanair Passenger Reviews and Ryanair Customer Trip Reports

I realise I am probably tempting fate, however I have flown with Ryanair approx 12 times to France, Fuerteventura, London and have never had any problems. One observation I have made is that without exception all passenger problems I have witnessed are because people have not read their terms and conditions. Stick to the rules only use carry on luggage and you can get a cheap flight. I have always found the flight crew to be pleasant and usually it is the fellow passengers I am embarrassed about. Only criticism I have is that recently the prices are not so competitive.

Gdansk-STN, 10 march 2013. 21.50 flight cancelled due to a severe snowstorm. Realising this and not really trusting Ryanair I booked to fly back with Wizzair this morning on the 6am flight, paying about £100. As it happened Ryanair provided us with a hotel, although I had to pay around 150 zloty (about £30) in taxi fares to actually get to the hotel. But still it was something and worth it for the shower and 3 hours sleep I got as a result. In addition Ryanair would have got me home on the flight today if I wanted to wait around. All in all I was quite surprised as in this instance they did actually provide acceptable arrangements where a flight was cancelled because of the weather.

Flew Eindhoven-Budapest return. Flew Ryanair Glasgow Prestwick-Paris Beauvais in 2008 and the experience was average. This time not much had changed. I noticed we were flying on one of Ryanair's new fleet of Boeings, which was quiet and modern, but the garish Ryanair livery and stony-faced staff reminded me I only paid sixty euros for the round-trip. Constant tedious announcements are irritating, and legroom is very tight, but there is nothing in Europe that gets close to their fares if you follow their rules.

Flight from Lanzarote to Bristol on 2/3 at 11.05 actually took off on 3/3 at around 10.00! We were told the delay was due to 'weather' but no-one could understand this as all seemed well in Lanzarote. The customer service at the airport was virtually non-existent and we were never told what was really happening or where to go, etc. - just to wait for announcements. More info was coming from passengers getting messages via their phones! At around 5.30, after queuing with luggage for around an hour, we were told to find ourselves hotels and come back the next day at 07.00. Duly did this only to find the flight was actually at 09.50. Actually flights were very good, and booked priority seats which were definitely worth having. My first and last experience with Ryanair!

Oslo (Torp) to Liverpool. The plane I was due to fly on was delayed due to bird strike, resulting in a cracked windscreen and no engineer on site to say if the plane was safe to fly or not. We waited hours before finding that the flight was cancelled. Then ages to find out what was happening from the enquiry desk. We were issued with a piece of paper saying basically "See you in the morning at 10 am." Cost me £20 x2 taxi and £60 hotel bill. I know it wasn't their fault . I know it's unrealistic to expect compensation more than your ticket price, but the customer service was dreadful, unhelpful and obstructive. I shan't use Ryanair again unless there is no alternative. Having said that the Bus from Torp to Oslo was more than the flight!

LBA to Tenerife. Took off on time and landed 15 minutes early, returning it took off spot on time and landed 10 minutes early on 27th Feb. Stewards on the return flight were really good helping people get bags in the overhead lockers. This is the first we have flown with Ryanair and providing you stick to the rules were excellent. Will certainly use them again.

Just completed EMA-TFS return yet again with no problems and had had the usual entertainment watching the late customers making an exhibition of themselves. Remember you get nothing for free not on Ryanair its all been said before. One point that should be noted, they have now made the seats either side of the wing extra leg room seats bookable, which allows youngsters to sit nearer their parents - don't sit in the forward seat beyond this as you will find some young person kicking the back of your seat just a tip. In my opinion value for money.

MRS-STN-MRS. Two excellent, cheap flights with Ryanair, on time and as per usual baggage delivered within minutes. The crew were fine, especially on the return leg with a great purser. There were about 8 crew members on the return flight, maybe some were training but they were professional. Usual inflight service promoting various things but this is never too in your face. Seat is fine for a short haul flight but if the flight is full finding space for carry on luggage can sometimes be tricky. Usual hard landings with 737-800. I just wish people would check the rules and regulations before flying and then they want always be so surprised when they realise they're carry on bag is too big etc and have to pay €50.

We fly regularly with Ryanair and I can't fault them. We have only had a 45 minute delay in possibly 12/20 trips with them. We fly mainly from our local airport, Leeds/Bradford. The only problem we have experienced is a bad landing on the flight from Faro to Leeds Bradford. Our recent flight with them was Leeds/Bradford to Tenerife and both ways were excellent flights. Landed early going and no delays either way. Their customer services could be better.

Flight from Tenerife to Glasgow Prestwick on Friday 8 February was on time. The usual unprofessional confusion as always be it at home or abroad. Boarding - firstly they never have the sign up so no one knows where to 'rush' to - be it priority or not. Then paying for the emergency exit as we are taller than average and need the extra room to make it possible to fly Ryanair. However, you can get these seats if they are not all booked for free. Only one young man from the crew smiled the entire trip. Even the captain who spoke only twice never mentioned that fact that for 5 hours nobody including young children and the elderly would be fed or watered. Surely someone could have informed the passengers to buy food and drink before boarding. The trumpet at the end just makes everyone laugh now. Arriving 5 minutes early on the particular occasion was of no interest whatsoever. Incidentally there was very limited provisions on way out on this flight also.

Excellent flight from Bristol to Alicante. We took off a few minutes late as it was snowing and the plane had to be de-iced. There was a strong tailwind so we arrived on time. The flight crew were amazingly helpful and friendly and there did not seem to be the usual hard sell during the flight. As I was travelling with an elderly friend I took priority boarding for the first time which worked very well.

Flight from Barcelona to Porto. Normal rush for seats. First and last time with Ryanair. It was a short flight but for tall people it's uncomfortable. Pay +20/30€ and fly a traditional carrier.

Flight from Tenerife to Glasgow Prestwick on Friday 8 February was on time. The usual unprofessional confusion as always be it at home or abroad. Boarding - firstly they never have the sign up so no one knows where to 'rush' to. Then paying for the emergency exit as we are taller than average and need the extra room to make it possible to fly Ryanair. However, you can get these seats if they are not all booked - free! Announcement that there is no bar service due to a technical problem and that was all she said - no proper explanation, no apology! Only one young man from the crew smiled the entire trip. Even the captain who spoke only twice never mentioned that fact that for 5 hours nobody including young children and the elderly would be fed or watered. Surely someone could have informed the passengers to buy food and drink before boarding. The female staff on this trip were not pleasant or helpful at all. Surely a bit of empathy on this (5 hour hungry, thirsty) flight from all cabin staff wouldn't go amiss. Arriving 5 minutes early on the particular occasion was of no interest whatsoever. Incidentally there was very limited provisions on way out on this flight also.

Travelled on a 5 hr flight from Tenerife on 08/02/2013. Following the usual scramble and uncomfortable seats it was announced that there was no trolley for refreshments: no, not just alcohol, no fluids whatsoever or snacks. Nice easy flight for cabin crew. However, what they did offer towards customer care were scratch cards!

Our last flight using Ryanair was in August 2012 from East Midlands to Treviso, Italy return. I have also flown several times London Stansted to Weeze, Germany, and East Midlands to Begerac, France. Once you get over the whole off-putting mind set of this airline - very misleading website which is set up to catch you out with lots of additional charges, opt out travel insurance, excessive credit card charges (even if you use a debit card) etc. The service offered is OK, a modern fleet of Boeing 737-800 planes, with a usually punctual service. Some of the smaller regional airports they use are a delight to travel from - unfortunately not Treviso which was in our experience a shambles, on the check-in end. The staff often seem detached from their passengers and are probably more concerned about achieving the tight turnarounds they are set. Definitely not my airline of first choice, but I would be happy to use them, if the route offered was most convenient at a good price.

LDY-LPL return and LDY-STN return Jan/Feb. Excellent flights on all 4 occasions recently with Ryanair. Organised queuing and ground staff well-prepared for boarding. Flights extremely affordable and typically not overpriced for the product. Staff friendly, efficient and welcoming on all occasions. Pilots very informative. Crew very professional in dealing with customer queries onboard. All flights arrived well before scheduled time (15-20 mins). Overall a very positive experience.

Stansted to Valencia. The plane left 45 mins late due to de-icing and all seemed to be going well until we started to approach the runway when the plane started to be thrown about by strong winds. The pilot decided it was unsafe to land and we were diverted to Murcia-San-Javier airport. The head air stewardess handed out several sick bags to people requesting them and it became apparent that most passengers were Spanish but not one of the 6 crew onboard could speak it. We waited 20 mins on the plane for airport to open and another hour before convoy of 3 coaches took us to VAL Airport arriving 15.10.

London Stansted to Gdansk return. Great flight, as stated by many, make sure you read the small print and minimal baggage. I enjoy the Ryanair experience, everything is aimed at cutting costs and getting the aircraft back in the air, to that end I am happy to stand in a queue outside, have no seat pocket and get on/off the aircraft as quick as possible. If it keeps the tickets cheap I am up for it. If I want relaxation, pampering etc then I will go for a mainline carrier.

Last week, went to Rome, Italy from Ireland via Dublin Airport. I brought my luggage which fit tightly into their so called 'standard' size bag cage, but staff wanted us to pay 50 euro and check in the baggage. Since we were in a hurry I didn't care too much. On the return flight from Rome, staff once again stopped us from boarding, I had no problem but my friend carrying a laptop and a backpack had no problem when boarding from Dublin but he faced the same situation as me on the outbound and the staff required him to check in his backpack and was charged 50 euro.

Return flight from Dublin to Malaga. Outbound, the seats were dirty and the tables dusty. They charge a high price for baggage and you only get 10-15 kgs. In your ear is please take your seats and ads, children screaming and its hard to relax. The way back from Malaga to Dublin, flight was fully booked and it was horrible. I asked for food and it took 1 hour for it to arrive. I just got my food finished when they were saying we were 30 minutes away. The flight was horrible and I hope I have to never have to fly with them again.

I fly Ryanair frequently, from London to Turku, Finland (good while it lasted), Tampere, Gdansk, and Dublin. On the plus side there has never been a delay and as long as you study and understand the rules the tickets are incredibly cheap. But on the minus side they seem to be the only airline to have a deliberate policy of trying to turn flying in to a miserable experience. Everything from the race to get seats to the total lack of comfort once you are in the seat to the endless barrage of tedious announcements turns flying in to a very stressful, frustrating and unenjoyable experience. The basic fact of the matter is that I will continue to fly Ryanair, but I don't understand why they can't become more customer friendly, like EasyJet or Wizzair.

Flight from Liverpool to Dublin, admittedly heavy snow so huge delays, deplaned 3 times from 2 different planes left standing in cold holding areas. The total uselessness of Ryanair staff is shocking. The scam about cabin luggage should be reported to Trading Standards. Airport check in staff get a cut from any extra they can charge. Take about 15 flights never with Ryanair pay the extra and fly with a professional carrier.

I've flown with numerous low cost airlines so I thought how bad can it be. Well it's the only airline I've been on that I'll never fly again! Customer service, mainly at the airports, is unbelievably shocking! We were told our flight from Shannon to London had been delayed and 'may depart in 1 hour or up to 5 hours'! We explained that we had a connecting flight from London on Ryanair (we'd allowed for several hours connecting time) and were told we should allow at least 24 hours for connecting flights! The airport staff member was downright obnoxious despite us being polite to her and trying not to hold up the line. Our next flight on Ryanair had dirty seats with bubble gum stuck on the side. I've never encountered an airline that treats its passengers with such contempt.

I travel regularly with Ryanair, currently 4-5 times a year and previously far more frequently. They do get their flights out on time and over dozens of flights at all times of the year we have only suffered 2-3 delays and then because of weather which is outside of their control. Cabin Service has improved noticeably in the past 2-3 years compared with previously. It used to be truly awful - scowling, rude staff were the norm and I stopped flying with them for this reason for a couple of years choosing another less convenient route to my destination. However, these days whilst inconsistent, Cabin Staff are usually fine, and sometimes individuals will be good in terms of manners, attitude etc and occasionally truly exemplary in their presentation, manners and way of dealing with people. All the extra charges - annoying and sometimes unreasonable though they are (boarding pass reprinting fee is extortionate for example), are at least displayed. Incessant changes to booking terms and conditions resulting in surprise extra costs seem to have slowed down in recent times, but that may be as much due to the fact they have run out of new things to change and charge for. Overall they do what it says on the tin though are not always the cheapest particularly if booking in advance for a busy period.

As I returned home from Gran Canaria to Edinburgh, I sat and watched a female employee, at the boarding gate in Spain let 2 passengers through carrying 3 pieces of hand luggage - no charge. Also, all on priority boarding were waved through even when you could see the bags were quite big - again no charge. Then came the rest of the passengers - she picked on some and let others on, she stopped a man and the wheels were a bit tight to get in the cage - 50 euros, but he used the same bag from Edinburgh with no charge. There was a family of 2 adults and a young child with 4 bags, who were told to fold them in together they couldn't, so she waved them on. I watched this in dismay and amusement, as this is discrimination for the people who have followed the rules. They should make everybody drop it into the cage, fair is fair on everyone who wants to bring extra onto the plane.

Just got home from Malaga Airport after flight to East Midlands cancelled due to snow. My flight was rebooked to Birmingham tomorrow morning and my return from EMA changed from Monday to Wednesday. All this was done by Malaga Ryanair staff efficiently and politely.

Had two trips recently: Stansted to Warsaw and Stansted to Madrid. Both went well and even though the return flight left late and was packed, it made up time. Checking in in London was easy, Madrid a little more basic. But it all worked and we had no gripes.

Flew to Gran Canaria on 26 December 2012 from East Midlands, could not fault them at all. I am a very nervous flyer and one of the male stewards made me feel very comfortable, he was very attentive. I have flown a lot with other well known companies but never been looked after as I was on that journey. I will definitely fly them again.

Stansted to Carcassonne, 6 January. Left London on time on a quite full plane. A lot of fog leaving London and much less as we arrived near Carcassonne. Strangely the pilot could not land although the clouds were nowhere near as thick as in London. Flew around Carcassonne for quite some time trying to land, then turned towards Perpignan. Reply from Carcassonne airport: all Ryanair planes are now equipped with automatic pilots which cannot be switched off in airports like ours where there is no automatic pilot detector system. So if the weather is not perfect, planes just hover around hoping to be able to land! This seems ridiculous. I shall not use Carcassonne again unless no other alternative.

My trip to Barcelona was spoilt when we travelled back by Ryanair. We followed the guidelines and the weight was 10kg with handbag as required and when we checked in no one checked this. Handbags were in the cases at that time. Went through security and took handbag out as needed passport and boarding pass and later money. Again no one checked. Purchased a few items from duty free and lined up at the boarding gate in good time. Staff checked the passport etc and marked the boarding pass. Then at the last minute before boarding they tell us that the bag is too big and wanted 50 euros. The bag slid nicely in to their box but as the handbag was out she said we had to pay 50 euros. We did not have any euros and they would not take pounds. Offered to pay by credit card but they would not take this. In the end they let us go without payment but it has left a very bitter taste. There were other people with bigger bags and they were not stopped. We will never travel with them in the future.

Went Stansted to Corfu, 01/11/2012, returned 05/11/2012. Could not fault them. Had my elderly mother with me and they could not have been more helpful. We were hand luggage only and had no problems with our cases. They didn't weigh them or measure them. Seat room was good, much better than Monarch who I flew with the previous week. Was apprehensive having read reviews but could not fault Ryanair.

Have flown many times usually to the Canary Islands from EMA or BHX. We have never had a problem with them at all, always been on time and always felt safe with them. However, from the moment they take off to the moment they land they try and sell you anything and everything.

Will never fly Ryanair again. Our printed itinerary blatantly said we had paid for 1 suitcase for our outward then return journey (East Midlands - Krakow - East Midlands) at a rip off £25 each way, but because 'it didn't show on their system' we had to pay another £100 or lose it! After being made to wait at least 30 minutes, a Manager finally came out and agreed we had paid, but there was nothing she could do? When asked if we would get our money back off Ryanair, she just shrugged. So many people were complaining in the queue and to charge 3 euros for a cup of tea, no wonder no-one was buying anything. The air hostess was rude and aggressive - snatching money out of people's hands and barking orders at passengers - manners cost nothing? We fly regularly and use lots of different budget carriers from around the world and this was by far the worst airline!

Flew 22nd Dec to Tenerife. No delay whatsoever, nice, friendly staff. 1st Jan flew to East Midlands from Tenerife. Again no problems, nice and pleasant staff. Would fly them again.

After hearing all the terrible reviews on this airline I only booked it out of necessity, however, I was impressed that the flight left on time as advertised, aircraft itself was clean, pleasant cabin crew. If people try to test the rules on baggage and beat the system and moan when they get caught out I don't know what they expect if they get caught out. I never booked this flight expecting a 5 star red carpet treatment, I just wanted to get home. I paid £90 for my ticket last minute, which was cheaper than Monarch. Just treat it as a cheap "no frills" means to an end service. I would happily fly them in future.

London Stansted to Maastricht, 30 Dec. Due to fly 7.30am, at 7.40am announcement to say we need new aircraft. Began boarding 7.50am. Lack of communication from ground staff could so easily be corrected. When we checked screens for baggage sent to wrong desk. Were looked after by polite and friendly check in staff, but when we went to the right desk - the staff member was rude. Lack of consistency and communication make for a much less pleasant journey. £167 for flights.

23rd December, 2 Ryanair flights, one from Mahon to Barcelona and the other Barcelona to Liverpool. Both flights surprised me as reading some other reviews before I was prepared for all sorts of drama. They didn't weigh or measure my bag, stewards were friendly said hello and bye and the flights were comfy! Lets hope it is as smooth on the way back to Mahon as it was going. 9/10 ! Ryanair isn't that bad or maybe I just got lucky.

As I said in my Nov review, I was interested to see if the recent improvements in the Ryanair flight experience would carry on into the busy Xmas period. Well, I've just completed Girona to Luton return during the festive season, and I'm pleased to report that things do really seem to be looking up. The boarding process in GRO was fine with no unnecessary bag sizing done. The flight itself was uneventful. No flight from Luton is ever going to be a luxury experience, but bag check in was reasonably quick, and, despite a full flight, there was no hand baggage hassle at all. The boarding process was excellent and only spoilt by a tiresome group of 18 travellers who turned up late and then wasted a load of time demanding to be sat together. But, in any event arrival in GRO was on time, and the in flight service was prompt and, (by FR's standard!) unobtrusive. It does seem that the penny is finally beginning to drop that antagonising customers is not a terribly smart idea.

Yesterday I flew from London Stansted to Katowice. The whole experience was terrible. It started at the check in gate, although my carry-on luggage meets the Ryanair regulation, the lady at the boarding gate made me do the 'cage test'. One day prior my trip to Katowice, I had flown to London from Canada with the same suitcase. I placed the suitcase in and pushed it down half way, unfortunately, this was not enough for her she made me push it all the way. After some of the other passengers helped me fish the bag out, I boarded the plane. Until this point there no greeting from any of the flight attendants. They don't bother to help you with anything, they will go after you if you keep you coat on your laps instead of the overhead compartment. Since, I was traveling before Christmas the flight was not cheap. I paid over £360. Overall, my experience was very unpleasant, and I'd never use this airline in the future.