Ryanair Passenger Reviews and Ryanair Customer Trip Reports   Ryanair an official 2-Star "low-cost" Airline   Add your Ryanair customer review   Ryanair detailed 2-Star ranking   Airline Reviews : A-Z Index   Ryanair Priority Boarding Reviews

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RYANAIR customer review :  27 August 2010 by Gail Kyle   (UK)

Stansted-Palma return. The first and last time I will fly with Ryanair. Check-in at Stansted fine. I had no trouble printing off boarding passes and knew it was wise to weigh hold luggage and not go over 15kg limit. Did try and book priority booking at the desk but gave up as it took too long. Was unable to sit with my 2 children, 13 and 11. This wasn't too much of a problem as I was close by but when I asked the stewardess she just shrugged. The flight was delayed nearly an hour without any explanation as to why. The cabin crew appeared to be really disorganised. The experience coming home was horrendous. It took us an hour and a half to check our luggage in. We had to run to the gate only to find that they had overbooked the flight and there were not enough seats. They then asked if somebody was prepared to get the next flight - our flight was supposed to leave at 15:50 and the next flight was 10:00pm. No form of compensation was offered. They then asked everybody with a small child (around 2 years old) if they would give up their seat. Due to their incompetence our flight was delayed for an hour and a half.

RYANAIR customer review :  27 August 2010 by P Garrett   (UK)

Stansted-Pau. Checked in online 10 days before flight, arrived at airport an hour and a half early to check in baggage. Only half of the area check-in points were staffed, queued for 60 minutes, ultimately, missed baggage check in by 4 minutes. At no time did any member of check- in staff attempt to prioritise the large queue of people waiting to check-in. Customer services staff appeared to realise what was happening at the check-in and re-routed our travel plans to Carcasonne (at no cost). At least we arrived in France the same day as we intended, though we were three hours drive from Pau. I was a little concerned as to how much abuse the customer Services staff were subjected to, perhaps Ryanair might consider employing some security staff and when possible, let them man the check-ins.

RYANAIR customer review :  23 August 2010 by Jennifer Slack   (UK)

Recently flew with Ryanair from Liverpool airport. We arrived over 2 hours early to check in, and discovered all Ryanair destinations had to check in at the same desks and only two open, what a nightmare. After a very long queue we finally checked in, only having less than half an hour before the flight was due to depart, we had to go through security. With only making it to the gate with moments to spare the clerk ripped the ticket and pointed to the door, so off we went. As we got out of the door we discovered there was a plane to the left and a plane to the right, as were not told which way to go or no signs showing us, we were in a bit of a dilemma. It was only by chance that an airport worker passed that we managed to ask for help or it might of been mystery tour! Not very professional, with all the confusion passengers narrowly made it or were turned away and as a result we missed our departure time. On our return we were met by the same two check in desks open with large queues. As came nearer the time to go to the gate we nervously looked at the information screens to see where to go but nothing appeared. Twenty minutes after we were due to board and ten minutes until the gates closed there still no announcement or information stating which gate to go to, we frantically searched for staff who could help. Eventually we were told by staff where to go, amazingly still no announcements or gate number on the screen by the time we had reached the gate. We eventually set off later than scheduled. Ryanair is the most disorganised airline we have ever flown with and I would certainly not recommend this airline to anyone.

RYANAIR customer review :  20 August 2010 by J Fisher   (UK)

They take advantage of their customers and will do anything to charge extra at the airport. We travelled from Liverpool to Palma and watched as several families and elderly people were charged extortionate extras for boarding passes and hand luggage that was only 1kg overweight. One family who had problems with their boarding passes were charged an extra £160 just to print them out again. On the return trip the check in was awful as they closed one desk for check in and did not make any provision for the passengers that had been waiting for over an hour to join another queue. Families with small children also queued at the gate for over an hour to ensure that they were seated together, on the last minute the gate was changed and they ended up at the back of the queue.

RYANAIR customer review :  20 August 2010 by K Meyler   (UK)

Bristol-Palma. Check in at Bristol not too bad, but you have to walk miles to the plane. Check in at Palma was total chaos with only one desk open to book in a full flight. No seating allocation, I can understand how parents with young children get frustrated with this money saving but chaotic boarding system. I think the secret to these no frills kings is to be aware before you book online to all the add-ons, and then at the airport have your wits about you for all their little side tricks that they use to squeeze more money out of you.

RYANAIR customer review :  17 August 2010 by G Bell   (Australia)

Frankfurt to London Stansted return. I understand when people say that you have no problems if you read the fine print and follow the rules, but I don't entirely agree. As a visitor from Australia who does not speak fluent German, I found it impossible to print out my boarding pass from a German computer, as there seemed to be no provision for translation on their website. I have to agree that they are a money-grubbing organisation who don't care about their passengers one bit! Even when I arrived in more than enough time than was specified as necessary, the lengthy queues meant that I had barely enough time to get to my departure point, and had to run to get there. And their fares are not always any cheaper than other service airlines. I only booked this flight because they are the only carrier to fly from Frankfurt to Stansted, but next time will fly to another airport and catch a decent airline. That banal fanfare upon landing, and the gloating statement about "another Ryanair flight arriving on time" is just too tacky to be believed!

RYANAIR customer review :  16 August 2010 by G Chinn   (UK)

I am generally a defender of Ryanair, but their latest trick of covertly and forcibly converting Euro ticket prices into your home currency using an unfavourable exchange rate is surely testing the bounds of legality. I recently purchased a one-way flight back to the UK from Italy. The total ticket price, including all fees, was 60 Euro. I was entitled to believe that this amount would be converted at the rate offered by my commission-free debit card - currently €1 = £0.82. But no - Ryanair apply their own (poor) rate, without any advance warning, of £0.87. This poor rate flashes up immediately after the purchase has completed. There is no reference to it beforehand. In other words, when you pay in a currency other than Sterling, Ryanair help themselves to an extra 6% of your money without telling you they are going to do so. Theft!

RYANAIR customer review :  15 August 2010 by Tony Groom   (UK)

Stansted-Dublin-Stansted. For a cheap flight for a 1-hour trip, this was more than adequate. Cabin crew attentive to a disabled passenger nearby, although boarding was chaotic at both ends. My wife and I could not care less where we sit for a 1-hour flight, so we waited till everyone else had boarded. Followed the rules about cabin baggage and printing online boarding passes, so no problem.

RYANAIR customer review :  14 August 2010 by M Gauthier   (Canada)

Never again! Money grabbing, rude, unhelpful. Checked in online 10 days before flight, arrived over two hours early to check in baggage. Half staffed, queued for 95 minutes, ultimately, missed baggage check in by 5 minutes. Had to wait 13 hours at Stansted and got charged £100 each to rebook on later flight. I'm sure they do it on purpose to make more money, so not such a budget airline when they charge you twice!

RYANAIR customer review :  13 August 2010 by M Whitley   (UK)

Never again. They are the most appalling, money grabbing, unprofessional airline I have had the misfortune to fly with. Stansted to Bratislava. Main case 14.8kg. Flight bag containing laptop plus documents and valuable items. Stopped at departure lounge by a rude, abusive Ryanair ground staff member who demanded to weigh my flight bag- weighed in at 11.5kg at which point she immediately demanded £30 for the bag to be placed in the hold. Considering the contents this was declined and I had to throw away brochures and paperwork to get the weight down. It didn't end there, all through the flight (thankfully only 2hrs) they were constantly bombarding the passengers with 'buy this, buy that', food, drink, scratch cards, it went on and on. The final insult, when we arrived 15 mins late was a triumphant announcement accompanied by the most nauseating trumpet proclaiming another on time Ryanair flight.

RYANAIR customer review :  13 August 2010 by H Kirke   (UK)

I use the Klagenfurt service at least once a year as it is the only non-stop flight. Priority boarding is a con since those in this queue sometimes exceed those in the 'normal' queue - one still has to run to get the seat of your first choice. Recently I had need to change the date of one of my party's bookings. Once I ended the transaction the booking had been changed to my name without me entering anything to this effect. I then phoned Ryanair and and was advised to fax the details - over a week later I have still not had a reply. I find the flights value for money but the cabin crew need to be better trained to speak more clearly.

RYANAIR customer review :  13 August 2010 by M Wheatley   (UK)

Having travelled with Ryanair many times during the past 3 years, it still amazes me when passengers run to get on the plane first to get the best seats. However my last trip on both outward and return journey had to be seen to be believed - due to a large group travelling together who ran, pushed, and were abusive to other passengers as they were trying to sit together. Ryanair staff were useless. Another ploy by couples travelling is to leave the middle seat empty, as though this was for another member of their party, and enjoy extra room on the journey. I would gladly pay extra to book an allocated seat.