Ryanair Passenger Reviews and Ryanair Customer Trip Reports    an official 2-Star "low-cost" Airline   Add your Ryanair customer review   Ryanair detailed 2-Star ranking   Airline Reviews : A-Z Index   Ryanair Priority Boarding Reviews

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RYANAIR customer review :  9 February 2010 by J Birbeck   (UK)

STN-KBF return. First time with Ryanair and everything worked perfectly. The constant selling and incomprehensible announcements are bewildering, but they got us there and back on time. Hand luggage only and no food or drinks bought makes it a cheaper option. The downer was watching a Ryanair ground crew lady screaming at a passenger in the terminal whose bag was too big. I know you have to play by their rules, but public humiliation is not hugely positive PR.

RYANAIR customer review :  9 February 2010 by Gavin Donnell   (UK)

Bristol-Las Palmas. Orderly queue at Bristol with only a handful of Priority Boarders. A member of airport staff briefly walked up and down the queue on one occasion to check for any oversized bags. I could see quite a few people with holdalls that appeared bigger than the specified cabin bag size. Usual Ryanair procedure, attempting to sell everything under the sun, crew were pleasant. Whilst queuing to board the inbound flight, a member of airport staff asked a gentleman to place his bag into the cabin bag restriction crate but let him through even though he dragged the crate in order to extract the bag. Again the flight (approx three quarters full) left on time and crew pleasant. We were surprised at the quality of the product considering our flights were under £40 return. On a positive note, Ryanair stands in Bristol are always near the airport terminal which means you walk to the as oppose to using a bus.

RYANAIR customer review :  1 February 2010 by M Lucas   (UK)

Stansted-Prestwick. A cheap and dirty airline. No organisation at boarding, which became a scrum when the gates were opened. Seats were covered in crumbs from previous flight. Flight attendants seemed so unhappy. Overpriced drinks and food - my neighbour was charged £9 for a tea and wrap. Toilet was filthy.

RYANAIR customer review :  24 January 2010 by M Ward   (UK)

Anyone without an EU passport be careful. If you do not hold a european union passport than you will have to have your boarding pass "validated" at check in - but wait, you've already checked in - you paid £5 for the privilege and are told to proceed to security unless you have to check in a bag. If, like me, you don't have a bag to check, then you must still go to the bag drop counter and have your boarding pass validated! If you don't, then its not picked up until just before your ready to board the plane where its too late. You won't be able to board your plane and you have to pay £100 change fee to get on another one. They set this up for foreign passport holders so that you will fail!! They are the only airline who use this procedure. I live in the UK and have done so for the last 5 years. I've managed to avoid Ryanair, but recently my flights were booked by someone else as a group, and I didn't receive my boarding pass from them until last minute. Its noted at the top of the boarding pass, but only on the non eu persons boarding pass. My group leader didn't have it mentioned on his and therefore didn't think to check mine!

RYANAIR customer review :  23 January 2010 by Jacky Ng   (Sweden)

Skavsta-Charleloi daytrip. Flights on time, plane was dirty inside - plane was only 30% full so guessing Ryanair is also feeling the heat for Pax. As long there is no delays or cancelling Ryanair is a cheap option, but I will not use if I am on a business trip or important family trip. The whole trip feels like Bingo - didn't calm down before the flights got me to the place, fearing that if something goes wrong I had to find my own solution. So for people that cannot handle stress, do not fly Ryanair.

RYANAIR customer review :  20 January 2010 by J Reinebold   (UK)

The attitude of the personnel who work for Ryanair is poor. We had a weather delay out of Venice, good pilot decision, however there was zero information provided to the passengers. On top of that when we reached Stansted the "lady", and I use that term very loosely, was of no help in providing us with needed information. I understand budget means you will not get any extras, but surly attitudes and the like will kill this airlines, I hope anyway. I would not recommend this airline to anyone.

RYANAIR customer review :  13 January 2010 by Davide Greco   (Italy)

After several flights with them I have learnt that this airline is something that you have to "handle" with care: if you pay a lot of attention to the booking procedures and restrictions, everything will probably go as it is supposed, and you can save some money if you book well in advance. Flew with them during new year holidays, BGY-CRL and NRN-BGY. Outbound flight delayed half an hour without any given explanation : by the way, they still were able to play their world famous "ontime jingle" upon arrival and this says it all about how truthful their flight time schedules are! Flight back from Weeze delayed 70 minutes because of the snow, and we all had to wait onboard for ATC clearance : this is not Ryanair's fault but I wonder why the airport monitor was showing that our flight (scheduled to leave at 10:20) was on time when the first boarding call still had to be announced at 10:35! What I really cannot accept was the attitude of their ground staff at Weeze : only 3 counter desks open, all of them showing "all flights", but once I got close to one of them the lady suddenly shouted out in a bad manner that she was no more checking-in to Bergamo - no reason why - maybe she does not like this destination I thought - so back to another queue and after a while the same lady was shouting again inviting the passenger to Bergamo to proceed to her desk. I really think they should stop making fun of their customers with these behaviours, otherwise one day they will be out of the business.

RYANAIR customer review :  8 January 2010 by Michael Byrne   (UK)

Flew back from Ireland - left stranded at Bournemouth after 3 hours on a plane on the runway. Advised that that coaches coming - airport knew nothing of this however when we asked. Had to give clothes out of suitcase to an elderly couple that were near hypothermia. No cabs, airport even locked us out. We got cabs in stages to the train station which then closed and we ended at the coach station. Got back to London at 6am. Understand difficult conditions but surely a care of duty to help passengers especially those in need. No communication at all. We feel as though we were just told help was coming so that they could get us off the plane. People had no money so luckily a good spirit amongst us to help those that had nothing at all.

RYANAIR customer review :  1 January 2010 by L Nesta   (Italy)

My brother flew from Stansted to Pescara on 21st dec. He bought a drink of orange juice and paid with a 10 euro note. No change was available, but was promised it later. At the end of the flight there was apparently still no change available, and cabin staff were very sorry, but no change could be given and he ended up paying 10 euros for an orange juice. Would it not have been appropriate to give him his 10 euro back with compliments of the house? How much does a juice cost the airline, a few pence? I call it daylight robbery.

RYANAIR customer review :  31 December 2009 by Marina Sundberg   (Finland)

According to the situation at Bergamo airport 21 December 2009 - chaos is the word that I can say about that. 45 flights were cancelled and no information whatsoever. As a family travelling with kids it was no fun to sleep at the airport, ice cold, with hundreds and hundreds more angry and frustrated passengers. Since we already had been on the flight, waiting on the runway for 3 hours, there were no possibility to rebook our flight as so many others could do! Now it seems to be a problem to get a refund for the ticket that we never used because all flights were cancelled the following day also. We had to take the train down to Rome, another 250€, and who will pay for our hotel night?

RYANAIR customer review :  30 December 2009 by Philip Bevan   (UK)

Ryanair advertise a service to Vienna via Bratislava but everyone needs to know that if you fly from Bristol you arrive at 16:45 and the next special Terravision bus does not leave until 22:00 (a wait of more than 5 hours!) Unbelievable.

RYANAIR customer review :  29 December 2009 by Nicolaas Spaargaren   (Netherlands)

Bergamo-Dusseldorf-Weeze December 21 cancelled due to snow together with approx 12 other flights. No information given, one counter open to handle hundreds of people, closed without solving anything. Forced to buy two tickets at 200 euros each! Utter chaos at the airport, cold, no info, no place to sleep, just the cold hard stone floor and no word from Ryanair. After long cold night chaos continued, two counters open, took hours to talk to someone, if I hadn't booked my 200 euro flights I would have ended up waiting for another day or days! Even if the flights are cheap, Ryanair makes big profits and should have an emergency situation protocol and provide information to stranded customers and at least some reassurance.

RYANAIR customer review :  24 December 2009 by Antonius Suryawan   (Singapore)

First of all, Googlemap your Ryanair destination city and find out how to get to the main city. Unfamiliar with this situation, I booked a flight to Barcelona, and ended up in Reus, 1.5 hrs away with train and infrequent schedule. But the flight was a bargain 15euros, so I couldn't complain much. For any other fares, I would think twice. Second of all, check your luggage and make sure everything is within the proper regulation. They haven't been able to squeeze any money out of me, because I always travel light. Thirdly, don't buy anything on board. Nothing is good and the price is outrageous. Once, they don't even give me the change, so I gave away 5euros on a bottle of coke. Finally, check your timing, and wait for their promotion. It is not worth it without their price promotion.

RYANAIR customer review :  24 December 2009 by John Fairclough   (France)

Carcassonne-STN return. There is some truth in what Mr Cattell says earlier - Ryanair seem only to implement these stupid baggage rules on flights from the UK. I fly regularly with FR out of France, Spain and Italy, and it only ever seems to be at Stansted where there is all sorts of silly fuss over baggage weight and size. They seem now to be ambushing you as you enter the FR satellite at STN before you even get to the gate and demanding you weigh/size your cabin bag before you proceed further. Don't know what they could in fact do if you did not comply then. Usual level of service and comfort on both flights, and it's also true that after several fanfare-free months, they have unfortunately made a comeback. If anyone else flew to the airports I need, I'd use them - but unfortunately they don't so I, like many others, are rather stuck with Ryanair.

RYANAIR customer review :  19 December 2009 by M Davies   (UK)

Liverpool - Palma - Liverpool. Went with only carry on luggage. No problems at Liverpool airport and plane took off on time. Saying that, Ryanair extend the supposed flying times so they can play that stupid trumpet fanfare on landing, what a stupid thing to do and to me shows the mentality of the company. Cabin crew were fine though I struggled to understand their English. Food prices have increased dramatically. 3 Euros for a cup of tea - and don't pay in GBP as they will only rip you off with the rate. I chose to buy nothing at all as the prices are just stupid. Return flight back. Police at boarding gate before staff turned up. Thought this strange , however now I know why! When they started boarding us all one of the staff was asking us all to put our bags in their suitcase stand to obviously catch anyone out who dared to take a case onboard! Lots of angry passengers with the time ticking by to takeoff. I personally question the size of the suitcase stand as it seems smaller than is allowed. My carry on bag was well within the sizes stated on the website (actually it is 2cm under the size) yet I know for sure it wouldn't of fitted in. However they didn't bother asking me to put my case in but did ask my friend whose case was smaller than mine to put hers in! Another money making scheme from the airline which doesn't make sense again? Staff on return flight were not very good. Lots of general chit chat amongst themselves and they were incapable of returning change to people in and around me without several reminders. Ryanair might be cheap initially but prepare yourself for the changing of boundaries on their rules which they seem to do at a moments notice without a care in the world that you are a paying passenger. Personally I will fly Easyjet and pay the going rate, as Ryanair will do anything to squeeze every last cent out of you.