RYANAIR customer review :  17 September 2009 by Sheila Crawley   (UK)

We recently travelled to Carcassonne and back with Ryanair. We paid for priority boarding on both legs, and were forced to pay for to check in at the airport because we had one bag per person to check in. On the way out from Liverpool, we were placed in the priority boarding queue, and then boarded a bus, onto which all the non-priority boarding passengers later boarded too. So there was no benefit whatsoever in having paid for priory boarding. We have requested a refund. We received an email a few days before departure instructing us to check in online, despite the fact that we had paid for airport check-in. Online check-in would always have been our preferred (and cheaper!) option, but it was not permitted when we booked the tickets in January. So we have also requested a refund of that part of the cost - £57, plus any associated taxes.

RYANAIR customer review :  15 September 2009 by Annette Branagan   (Italy)

In the last 2 weeks I have flown with Ryanair on 3 occasions and I must ask what skills are required in order to work for this company. Staff training needs to be seriously addressed, (ground and cabin crew). Long gone is the day when someone might actually greet you at check in, never mind look at you (everything is such a chore). Cabin crew are basically there to frown and order you quickly to a seat, (god forbid they might help putting your bag overhead). Priority booking is a joke as in my case it got me on the bus first and on the plane last, and so I wasnt sitting with my 5 year old daughter but in opposite aisles, I didnt even bother to ask to be changed as I felt this would have fallen on deaf ears.

RYANAIR customer review :  9 September 2009 by M Ransome   (UK)

Cheap airline it is but by the time you've added extras it is no cheaper than other budget airlines, which are a lot more helpful, and dont make you feel like trash! Staff are rude and have no people skills - no help if you're stuck. They are very proud of their excellent record with lost luggage, but who can actually be bothered to take hold luggage with them? Not surprising that they don't lose luggage that's not there!

RYANAIR customer review :  9 September 2009 by J Fletcher   (UK)

Edinburgh-Shannon-Edinburgh this weekend. Felt the boarding procedure was a bit of a palaver. on both legs a lot of standing around waiting for the inbound flight to disembark. Cabin crew friendly, prices for food etc extortionate, but it wasn't as bad as I had thought. Luckily my luggage both hold and hand was well within limit. OK for a short flight but no more.

RYANAIR customer review :  8 September 2009 by A Ruddick   (UK)

East Midlands-Ibiza return. Booked cheap tickets for 5 of us including wife & I, plus 7year old daughter and twin boys aged 3. Paid for 2 Hold Bags and Priority Boarding. Ryanair planes were new, relatively comfortable and clean. Priority boarding was fantastic from both airports and recomended. A separate queue at East Midlands - we were first on the plane and got seated together. Ibiza a separate bus for priority passengers. Food onboard ok and the experience was quite good for the sake of a 2hour flight. Our only complaint was the long Check-In/Bag Drop.

RYANAIR review :  4 September 2009 by M Whetton   (UK)

Never, never again. In future I will pay a few quid extra and go with BMI or Monarch. Return boarding passes got damaged whilst on holiday. Hotel internet was down so could not print replacements. My wife, 2 kids and I turned up at Murcia and tried to explain this, told to pay Euro 40 each, total of 160 Euro. How can this be justified. By the time you have added all the stealth costs to the flight and the extortionate cost of onboard refreshments, it is cheaper, easier and much less stressful to go with someone else.

RYANAIR review :  3 September 2009 by K Miller   (UK)

Ryanair are dreadful! I don't understand how it is legal for them to require a special 'visa stamp' for non-EU passport holders! Especially because this 'visa stamp' is no more sophisticated than a Ryanair date stamp. How can they refuse travel if you have a valid visa and passport? My husband and I arrived on time to our gate to be told we were unable to travel because we had not got a 'visa stamp', which it never occurred to me I needed since I have already printed off my boarding pass at online check-in as I do when I regularly fly in Europe on many other airlines. My husband and I only managed to make it back onto our flight because we were so punctual in the first place and our ability to sprint through the airport, and the kindness of an EasyJet staff member who escorted us quickly back around security, and the kindness of the security lady who let us back through on our old boarding passes, more sprinting, and we made it back as the gate closed, this time with our stupid stamps. No thanks to Ryanair's terrible staff. How is the check-in guy more qualified to read my passport than the gate staff?

RYANAIR review :  3 September 2009 by K Phillips   (UK)

My recent experience left me totally stressed, mentally and physically exhausted. The cost of the ticket was reasonable, the e-mail instructions copious, and there it ends! No information on long flight delays, or cancellations, no help from staff, quite the reverse in fact. You can find yourself paying for new travel arrangements, or hotel accommodation, or sitting on your suitcase miles from home, due to the uncaring incompetent airline - no help is given or apology made. Their operation is cheap in every sense of the word and I strongly advise anyone over 60 or with small children not to travel with this airline.

RYANAIR review :  2 September 2009 by N Fox   (UK)

Ryanair has plumbed new depths. We flew to Murcia and had 2 cabin cases. No problem. On our return, we were told (not a hint of politeness) to try and squeeze the cases into an absurdly small metal frame that 75% of the passengers cases would not have fitted. Surprisingly it didn't fit and we were told to pay €30. We did not have cash and they would not take cards. Instead of leaving it, the obsessive woman in charge shouted at us to return through to the main airport, use a cash machine and then come back through security with the cash before we could continue. In the end, I was left with our 15 month old to board the flight. It appeared that every couple with kids was being "targeted" and being told to pay up as an easy target. There were angry fathers and kids crying, it was extortion of the most cynical kind.

RYANAIR review :  1 September 2009 by Nicola Fitzgerald   (UK)

Despite being under the total baggage allowance had to pay excessive cost because I had not separated it out into three bags. God help anybody travelling with a number of small children. The plane was late and they had not restocked the refreshments, the staff were surly. At both airports (both outbound and inbound) there was nothing but complaints about the airline.

RYANAIR review :  1 September 2009 by J Hunter   (UK)

Prestwick-Stansted. My wife and I had one checked bag each totalling under 30kg, on the scales when we left home they were both just under 15kg but when I put the first one on it registered 14kg. As soon as I sat the other bag on and both totalled 29.5kg it dawned on me that the other was half a kilo over and as I tried to retrieve the first bag the woman on the desk quickly (and I mean quickly) pressed the button to send it off to the conveyor belt. I asked her why she just did that and all I got was "Take it up with a supervisor". As we had our hand luggage limit we were forced to pay £24 for the excess. You can imagine I was seething but the experience with the supervisor made it even worse. Don't ever think that their staff are there to help you. I actually think they are on a bonus scheme for surcharges.

RYANAIR review :  1 September 2009 by K Cutmore   (UK)

We have just been totally let down by Ryanair now that they have cancelled all October flights to Newquay, calling it an "operational review". This has ruined a planned 4-day visit, cutting it down to 2 days and making it necessary to use the car, which we had hoped to avoid, as alternative flights and rail fares would come to over £250.00. After a week, the promised refund has not happened yet, so my money is still making interest in their account.

RYANAIR review :  1 September 2009 by Robert Phillips   (Belgium)

CRL-MAN-CRL. Both flights comfortable, on time and hassle free. Maybe I've been lucky but apart from cheesy advertising of Ryanair products (scratch cards, smoke free cigarettes etc) and overpriced drinks and snacks, I was pleasantly surprised. Boarding organised, hand luggage size strictly enforced in Manchester - crew competent and efficient. Sad that Ryanair consider this route is no longer viable and are pulling out of Manchester - which means reverting back to either Brussels Airlines or the overpriced and unreliable Flybe.

RYANAIR review :  31 August 2009 by Jean-Claude Albrecht   (UK)

I flew between Dinard (France) and London and the staff refused to obtain payment for excess baggage with bank notes insisting that it must be paid by credit card which i did not have with me. I had to ask a fellow passenger to help me out. The fact is that in France, legal tender cannot be refused for transactions below 3000 Euros. Ryanair will not take responsibility but I intend to refer the company to French authorities.

RYANAIR review :  31 August 2009 by S Tillett   (UK)

I have flown with Ryanair many times this year. I have to because they have the destinations and flight times I need. They are the worst company I have ever witnessed for customer service. They actively seem to enjoy making their customers unhappy. Each time you fly their is another barrier to a pleasant flight which trips you up and costs you extra.

RYANAIR review :  31 August 2009 by F Robb   (UK)

We arrived at Bournemouth to find our flight to Pisa was cancelled with no prior warning due to the 'alleged over run of engineering work causing closure of Pisa's runway'. We were handed a piece of paper with our rights and informed we could have an alternative flight 3 days later, or find our own way to Stansted our the Midlands at our own cost. After waiting in a queue that was going nowhere fast for over two hours, we managed to establish from relatives and friends that the only flights being cancelled in and out of Pisa on the day in question were Ryanair. We ended up cutting our losses cancelling our flights and flying with an alternative carrier the following morning, at great personal expense, rather than have our holiday completely ruined. Thanks for nothing Ryanair