RYANAIR review : 15 July 2009 by Andreas Hansen Aase (Norway)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Ryanair has gone too far. They lost me as customer for good. It is simply not customer
friendly to spend most of your day waiting to be served. We are a family with two children and
spent approximately 3.5 hours in line before and after the 1 hr flight between Norway (Torp
which is not Oslo) and Stansted. About 2.5 hrs in Norway for dropping our bags and another
hour at Stansted in passport line and waiting for baggage. Why can't the machines that prints
your boarding passes also print the bag-tags like normal airlines? This way the processing
time at counter would drop by 75%.
RYANAIR review : 15 July 2009 by I Nikolov (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Ryanair is the worst airline I have ever flown. I would not fly with them, especially if
travelling with kids. Their website is unclear about the exact requirements for infant/child
tickets. Our daughter is almost 2 and we bought her a child ticket. It turned out we cannot do
that (but the website allowed us to!) and we were charged at the airport for infant ticket as
well. The check-in lady said this happens all the time. I am wondering whether they are doing
it on purpose to collect extra money? The staff on the ground were rude and unhelpful, and you
don't have a choice but to pay the fees or stay on the ground. When we complained, they told
us next time to fly British Airways! The food on the plane was poor quality and exorbitant
prices. The air hostesses were hard-selling something during the whole flight.
RYANAIR review : 14 July 2009 by S Bond (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I have travelled half a dozen times to Girona this year from Gatwick and Bournemouth - Girona
is very close to where I need to go - but if only there was an alternative. From now I will be
using BA or Easyjet to BCN - even though I end up with a longer drive, the flight costs are
the same - or as now seems usual, BA are a little bit cheaper. What's more I don't mind paying
an extra few pounds to be treated with just a little bit of common decency and courtesy!
RYANAIR review : 14 July 2009 by Stephen Toman (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I used the Ryanair on-line booking in system for the first time today, I was sent a reminder
to book-in online or I would incur a £40 additional cost for booking in at the airport. I
accessed the site followed the instructions clicked on the book-in link and nothing happened.
I rebooted the PC tried again and experienced the same problem. I next contacted the 08
support number and was referred to an 09 number at a cost of £1 a minute. I decided I would
check the help site to see if I could glean any further information I found a under the Check-
in section that because I had booked my flight prior to the 20th of May I did not have to
check in online but could do this at the airport. Why this information could not have been
included in the original note sent to me is beyond me. It is another example of Ryanair's poor
planning leaving the customer very frustrated.
RYANAIR review : 13 July 2009 by Pia Giesen (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I have been flying with Ryanair on and off over the last 12 years. In the last 2 years the
rules keep changing and more and more frustrating. Also I found there are different rules at
different Ryanair check in around Europe. One minute ok to take your mini size hand baggage b-
on return it's too big and you need to pay GBP40 check in fees. You never know how your trip
will go. I just started taking my infant with me and yes that's where the real fun starts,
broken pram at arrival, infants pay full price but no 10 kg hand luggage allowance, car seat
are extra charge, no online check in etc. And what is up with all the hidden costs? Up prices
and scrap all the extras.
RYANAIR review : 13 July 2009 by Walter Sun (Netherlands)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
What a junk airline! I can understand low cost, great looking prices on the web until all the
taxes and hidden costs are added it is just barely cheaper than anyone else. This is okay but
what is so bad about this airline is a smile and friendly service is a zero cost to them and
yet, they just don't care. I was traveling from Edinburgh to Dusseldorf (actually Weeze
airport is like 1 hour away from Dusseldorf) and was not allowed to board because I did not
get my boarding pass stamped for Visa Check. I have a valid Netherlands Permanent Residency
card but with a USA passport and was still denied boarding until I got my boarding pass
stamped. Gate 21 in Edinburgh is the furthest one away and I was one of the last to board,
there was no way I would make this flight. To add insult to injury, at the service desk, there
were not apologies, in fact, when I complained about this policy, the girl behind the counter
told me, these exact words: "don't like it? Then don't fly!". Can you believe it? I have
no choice to take this airline but the minute I have an alternative, I will never fly them
again!
RYANAIR review : 13 July 2009 by R Bentley (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sadly Ryanair is becoming known as Europe's most disliked airline and it's their own fault.
Many passengers will now usually chose an alternative if one is available even if it's dearer.
Their own staff are so weary of the abuse and scorn heaped on them by their passengers that
they suffer from the Ryanair illness and become unhelpful, rude and grumpy like their bosses.
Ryanair needs to hire some top managers from other carriers to help turn their low popularity
status around and Michael O'Leary needs to realise that he and Ryanair can make a very good
profit and provide a good service in a pleasant manner rather than have the attitude "if you
don't like it, eff off!" He would even discover to his amazement that his profits would
increase.
RYANAIR review : 8 July 2009 by G Lock (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Stansted – Santiago return. Travelled with hand luggage only for the weekend without priority
boarding. At no time did I see anyone checking weight. At Stansted their only concern was that
the single piece of hand luggage was within the stipulated size. Witnessed other passengers
unsuccessfully manhandling oversized bags into the sizing frame. Two queues – one for priority
– too close to each other, which resulted in a scrum. Same thing at Santiago – though most
passengers seemed to be standing in the priority queue without priority boarding passes.
Managed to sit in the emergency exit row on both flights over the wings as most people were
keen to sit at the front of the plane. This provided good legroom. Service quick, efficient
and not too much advertising. The announcements were incomprehensible for the most part on
both flights though. Return flight delayed for almost one hour after all passengers on board
due to an electrical fault which meant passengers sat in the cabin without aircon/lighting and
worst of all no announcements. At no point did the crew even walk down the aisle to inform
passengers of the situation. You get what you pay for with Ryanair - it’s a flying bus. The
only reason I used them was on account of the direct routing. If BA or Iberia were flying on
the same route, then no contest.
RYANAIR review : 3 July 2009 : by M Dobson (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Newquay-Alicante-Newquay. Checked in 1 bag weighing in at 12.7kg usual chaos, people with over
weight bags holding up the check in whilst they remove items. Received attitude at security as
I had a slim over the shoulder body bag with all the paper you now have to print out to fly,
and was told "1 bag only"! Usual scramble at boarding as people try to get seated together.
Whoever thought this was a faster way to get people on an aircraft and seated in an orderly
and speedy manner is somewhat deluded. On return we checked in the same bag minus a whole host
of liquid items we had used during our holiday, only to be told the case now weighed 17.5kg.
So somewhere between Newquay and Alicante we had gained 4.8kg. This not only happened to us
but a relative who flew from Leeds & weighed her case herself at both ends also ended up with
an increase at Alicante of 3kg. It seems that wherever possible there is an extra charge
unless you are a qualified proof reader when checking your booking. I will never fly Ryanair
again and neither will my family.
RYANAIR review : 2 July 2009 : by T Danko (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Ryanair is the worst airline I have ever flown. The representatives are rude and insulting.
The service is non existent. The additional baggage fee charges are obscene and excessive and
you either pay the fees or they refuse to issue boarding passes leaving you stranded at the
airport. You have no choice when you are traveling with your spouse and children in a foreign
country. Flying Ryanair was a mistake that I will not make again.
RYANAIR review : 2 July 2009 : by J House (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DSA-GIR. Both flights on time, aircraft clean and modern. FAs not particularly pleasant or
friendly. All ok really, but the whole Ryanair experience of being rushed onto the plane,
having to fight for your seat and pay for everything just makes the whole experience rather
unpleasant. Only paid GBP50 for the tickets, would gladly pay twice as much to fly with another airline.
RYANAIR review : 27 June 2009 : by J Malone (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
STD-KRK return flight. Ryanair fees are getting ludicrous. With all fees, the "1 pence"
tickets with checked baggage now cost around 97 pounds, making this the absolutely cheapest
possible Ryanair international ticket out of Stansted. Since BA and EasyJet are just charging
a little more, it's becoming increasingly worthwhile to pay a little more to escape the hell
that is Ryanair land.
RYANAIR review : 26 June 2009 : by K Gilding (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I travelled from Stanstead to Rimini yesterday to work for two months. Foolishly I did not
check the excess baggage charges on the website. Ok, my fault, when I checked in the bag was
24K instead of the 15K allowed. I had to pay £136 and I will have to pay the same again
coming back, unless I want to dump a lot of my stuff. The check in area was chaos as lots of
people were opening their cases and dumping things, or trying to put more stuff in their hand
luggage, because they had weighed their bags and realized how much it was going to cost them.
Also some people were struggling with the machines and payment, my mum helped two people, with
Ryanair staff giving no assistance. Low cost airline - what a joke.
RYANAIR review : 26 June 2009 : by C Drake (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
STN-Pisa return. The problem with Ryanair is the "go to hell" attitude when things go wrong. I
recently did a London / Pisa return and except for the delay on the return flight of some 45
mins it worked quite well. I use them about 7-8 times a year as I have a home in Italy.
B737-800s new, seats uncomfortable (I am 6ft 4") - but don't care not on a flight thats under
2 hours. FAs onboard so far seem very pleasant. The food very poor value for money. The price
- its all the "extras" that put it up - but its still below BA fares.
RYANAIR review : 23 June 2009 : by Michaela Tothova (Slovakia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I absolutely agree with A O'Donnell. The latest charge of Ryanair for online checkin is
unreasonable and ridiculous. The passenger saves them time, the check-in personnel and also
the check-in material (like boarding passes) and is charged for that 5 EUR. I wonder how long
people will tolerate this - I certainly won't and certainly won't fly with them again although
they offer most convenient connection for me from Bratislava to Bergamo. I will rather take
another carrier from Vienna and be treated fairly and with respect.