Ryanair Passenger Reviews and Ryanair Customer Trip Reports

Flew to Lanzarote last week. Providing travel document details and printing board passes was something of a hassle (charges if not completed successfully.) Weighed the case on the bathroom scales and it was within the 15kg limit that we had paid £60 for. The Ryanair weighing machine had the luggage as 3kg over : another £60 please. On the return the Spanish operator noted the 3 kg over and, yes, another 60 euro thank you. I think that we will send the baggage next time and stay at home ourselves. Oh, and in flight they bombard you with offers of scratchcards, food, drinks - all at rip-off prices. And they have the nerve to call themselves "the low fare airline". Well there are two customers who will never travel with them again.

Have flown with Ryanair since they operated a direct flight from Stansted to Graz in Austria, only to read that the service will be cancelled during the winter month or completely, I do hope that this will not be the case as I fly regularly to Graz my home City. With regards to service booking etc, have always been satisfied and the flights are usually on time, do not consume food on flights so can not make a judgement.

I have travelled several times from Prestwick to Derry and different standards have been applied with regard to the purchase of duty free. At Prestwick on 3rd September I purchased perfume and carried it on board the aircraft in the small plastic bag that the retailer had provided. On the return journey from Derry I specifically asked the retailer if the perfume I was about to purchase could be carried on to the aircraft in the bag provided and she answered in the affirmative. However the dispatcher at the gate asked me to put it inside an already packed suitcase which also contained my handbag. I had to put the suitcase on the ground and try to get the perfume into the case and subsequently zip it up. This was particularly unpalatable since nearby in the queue was a family of three who each had a trolley type suitcase in addition to the shoulder bag which the women was carrying. I did point out the unfairness to the staff member at Derry but she was unresponsive. I have to say that the cabin crew have always been most helpful but the airport staff appear to act in an arbitary manner. My advice to all is not to purchase duty free goods at Derry.

I have used Ryanair a number of times over the last few years, the last time 29/05/2012 Liverpool to Fuertaventura, myself and 2 children 10 and 12. I ensured cabin bags were within the dimensions that are repeatedly demonstrated to you and had no issues when travelling. They remind you numerous times about printing boarding passes up to 15 days in advance or you will be charged this I did with again no issues at airport. The planes are of a reasonable cleanliness and don't seem anymore cramped than any other budget or charter airline. Staff polite enough but maybe a personality input might be beneficial. Flights on time and tedious sales pitches but again no more than any of the other airlines in the same bracket. Drinks pricey but again by comparison pretty similar. I have sat outside the bar near the at gates at Dublin's terminal 1 watching passengers try to convince the Ryanair staff that the kit bag that they must have borrowed from the local football team definitely falls in the stipulated cabin baggage size. All in all stay within the rules that are clearly communicated and you will be ok.

Myself and 4 others in my party 1 including my 10 year old daughter flew with Ryanair earlier this month. The staff were fine going out to Gran Canaria but were rude and unhelpful coming back. They ran out of hot food so we could not have anything. They did not seem to care when asked if they catered for the whole plane! The seating was a nightmare, my party of 5 were split up with myself and my daughter on 1 row, my husband behind a row, my mother a row in front and my father 5 rows in front of me. They don't help just look at you like your stupid. There were 2 rows empty and we asked if we could sit on them we were told no they were reserved but all the priority boarding got on first! The prices onboard were very expensive so did not even purchase a drink just some food for my daughter. This is supposed to be a budget airline and everybody says you get what you pay for, well with all the hidden fees they whack on they are about the same price as everyone else!

We flew to Knock from East Midlands. Flights left on time. We were comfortable and cabin staff on both flights were courteous and did the job they are supposed to. I do wish they would sort out this ridiculous bun fight over seats. You can see that normally civilised individuals change personality about 5 minutes before the gate opens in readiness for the rush to board the plane. Ryanair could also do with sorting out the ground staff with the cardboard box measurers who parade along the queue making you feel as if you are about to be strip searched. Travelling with this company is like a game of cat and mouse but we all have to admit if you stick to their rules they get us there on time (if at all humanly possible) and it is very good value for money.

Shannon to London Stansted return. Both flights departed and arrived on time. The Cabin Crew and the service on board was very good. They are great to fly with if you stick to their rules, weight limits etc.

I flew to Malaga from Midlands on 22nd August 2012. Flight was late leaving, the staff on the plane were rude and it was difficult to understand them. Return trip on 5th September was marginally better but why it is necessary to show my passport 3 times at the boarding gate I have no idea - it seems like they are justifying their jobs as they do very little. The queuing time even for priority booked passengers is ridiculously long and if like me disabled it is a long time to stand. The cabin staff were marginally politer - drinks are a rip off £11.60 for red wine, bottle of water and a coffee. This was my second trip to Spain with Ryanair and I shall ensure I know who the carrier is when booking my holiday as I will not travel Ryanair again. We were also asked to move small bags from the overhead lockers to allow people who had suitcases on wheels in them making our journey more uncomfortable.

Flew to Alicante last week. Paid the fee for our measly 15kg bag allowance. Checked in online, arrived at Edinburgh to depart to find a massive slow moving queue. My 2 year old was getting tired and cranky. Then was told because my bag was 15.5kg and my wife's was 16kg we would be charged £100 for being over weight if we couldn't re-pack. The ignorant woman at check in couldn't care less about our upset child. We managed to get our luggage re-packed and I was told by another member of staff that my bag would be fine at 15.5kg. When getting onto the plane to get or free for all seat rush. My wife asks for assistance to find at least two seats together, but the stewardess snootily told her to keep moving up the plane and find a seat. Luckily somebody moved so that she could sit with our child. Then you have to spend the rest of the flight listening to bored and rude cabin crew trying to sell things. Not the greatest start to our 1st family holiday. Have flown with Ryanair before to stags with friends with only hand luggage, but will never use them again for a family holiday. They just don't care about their customers or the quality of your journey.

We flew up to Scotland with Ryanair and waited for ages to be checked in. The extra cost of printing a boarding pass and check in online was being handed out to a large group of passengers. Why does it cost so much to print a boarding pass and check in at the airport. The staff were rude and unhelpful to the point that I just wanted to get my money back for the flight and go home but - no refunds! If I were to treat people in my business like this I would have no customers. Terrible experience, never again!

Travelled as a family of 5, 3 children, 11,7 and 2. Was dreading flights due to reading reviews - I've got to say if you stick to the guidelines and they do remind you with an e-mail reminding you of cabin bag size, weight allowance and to print out boarding passes you can't go wrong. I saw myself the size of the bags people were trying to take on was never hand luggage. I paid to put my luggage in the hold but people were trying it on at the gate to get away with it and Ryanair don't move at all on the rules. I also paid for priority boarding, as they only sell this to half of the seats on the plane you are almost guaranteed to sit together, peace of mind your boarding 1st to save the bun fight when you get to the gate. Overall I would use them again. Stick within the rules and its not all that bad!

Flew first time with Ryanair, it was my son's wedding in Poland and crucial we all arrived on time. Excellent service from start to finish. Panic set in when we arrived at security and we had no bar-codes on boarding cards so couldn't be scanned, but problem soon sorted by sending us through check in. Cabin crew helpful, finding seats and storing bags that wouldn't fit in nearby lockers. Read the rules, follow instructions and you won't have any trouble. No excuses as they make the conditions perfectly clear. Shall certainly be travelling with them again.

Bristol - Malaga. Return flight was booked for family of 4 with 2 bags checked in (already charged £100 for privilege of taking 2 hold bags). For the return my wife had to leave a few days early, due to unforeseen circumstances, so she departed on a different flight from Seville. At Malaga airport, tried to check in with the 2 kids and 2 bags - only to be told had to pay an extra 100 Euros on the spot to 'transfer' one of the bags from my wife to one of the children. Otherwise would not be able to take it. Means I paid approx £130 for the one suitcase, plus £50 for the other. Absolute rip off; and the flights were not exactly cheap, even before the add-ons. Will never be flying Ryanair again.

I have flown with Ryanair many times and have just returned from Lanzarote flying out of East Midlands, I cannot fault the service whatsoever. What I have noticed the same problems occur time and time again. People don't read the rules, you don't get something for nothing, you know that with Ryanair - accept it. Why do people with children think they have the right to complain when they saunter on to the plane at the last minute and wonder why the are unable to sit together. People get to the check and have to start unpacking cases because they cant be bothered to weigh there luggage. Ryanair is the cheapest, not the best I accept that but most of the problems I have seen are caused by the passengers themselves.

Definitely not for flying with small children. I flew to Poland with my nearly 3 months old daughter and got no help from staff whatsoever. I paid for seat for my little girl however was expected to keep her on my lap as she wasn't allowed to have her own. It would be great if I could just lay her down, surely we would both be more comfortable. Also women with kids or pregnant get no priority at the boarding gates, staff are rude and treated us as a load not a human beings, talking down to us. At the end of the day we are paying customers so show us some respect! Will not fly with them again.

My first Ryanair flight was Manchester to Memmingham.  What really annoyed me was that my wife and I seemed to be the only people to follow the cabin baggage rules! Everyone else had huge rucksacks that were no way acceptable - and nobody checked at either end! As for families with children and push chairs (have you seen the size of them nowadays) I would ban them from cabins at any price. One saving grace however was that seat backs are fixed in the upright position. Will I travel again with them. Probably yes as it is cheaper than Swissair to Zurich.

Ryanair informed me that my flights from Liverpool to Rimini had been cancelled 3 months ago, only 3 weeks before I was meant to fly. I ended up having to stay at home and lost parking and hotel deposit. Since June I have my flights to Rimini from Stansted booked and confirmed for Christmas. My family who live in Rimini have just informed me that Ryanair is stopping flying there from September so I phoned customer service to find out. I was told yes it was true and asked if I wanted a refund. Is that all you've got to say I inquired. After a long silence I was asked again if I wanted a refund; there was no explanation. To summarize, Ryanair know that they are not going to fly into Rimini at Christmas but have no intention on informing the poor passengers who are looking forward to being there for Christmas. Not only, they are holding on to everyone's money. They will hold you to ransom nearer the time leaving you no choice but to fly to Bologna or Ancona at inflated prices.

I thought that I was booking a budget airline and accept all that entails, however as the final cost once all the 'extras' such as luggage were added, I finally paid over 2,500 for my families seats and may as well have gone on a better airline. The plane was clean and it took off and arrived on time. If you are travelling on a weekend break for 2 adults then I imagine it wouldn't be a problem, just so long as you read all the small print and adhere to them very carefully, however with 4 small children and no way to book a seat it was extremely stressful. I do not understand what they gain by using this system! Would go as far as to say that it is immoral that knowing that you cannot take drinks on board they do not supply water and a small bottle of water is £3! Staff were miserable and openly complained about other passengers whilst stood next to me. They enforce the rules when it suits them. They told a lady that she had to put her cardigan in the overhead lockers, but the woman next to me had a handbag on her lap. I would rather stay at home then travel with them again.

July 2012, Bristol to Tenerife. We are a family of 4 (2 adults and 2 children, 10 and 14). We knew that seats weren't allocated but as long as one of our kids was sat with us each we didn't mind. Check in was quick and easy at Bristol as was boarding. Boarding Passes - it clearly states that you have to print them off prior to travelling and you have 14 days to print off your returns, if you read the terms and conditions this is quite clear. Yes food and drink is a little expensive but I have never know an airline yet who sell cheap food and drink, if you don't like it then buy it in departures prior to boarding. We experience some bad turbulence when landing which meant we had to take off again and land in the North of the Island. After sitting on the tarmac for 30 minutes, we were told that buses were waiting for us at the front of the terminal to take us down to Tenerife South, other than a little bit of confusion with the staff at the airport this went quite smoothly. People were moaning and complaining about Ryanair and standing in the aisle of the plane when we had all been asked to remain seated until further instructions were given but all I can say is I was happy to land safely rather than Ryanair attempting to land in such bad conditions and put everyone at risk! Staff were friendly enough, the return flight was good and they got us back slightly earlier than planned. The plane did not seem anymore uncomfortable than others we have travelled on and it was clean. Lastly if you have young children I recommend you pay for priority boarding or make every effort to get to the front of the queue before boarding if you all want to sit together.

Ryanair is good for its destinations, the small airports closer to where you want to go. In the bigger airports, their slots are obviously the cheapest and therefore the most inconvenient for passengers. The flights are cramped and the boarding process is very slow. Staff are often pleasant. The flights are not necessarily the cheapest; in domestic Spanish flights, for instance, by the time you have added a reserved seat and luggage in the hold, you can travel cheaper and more comfortably with Iberia or Air Europa. Flights from Spain, however, to Baden Airpark or Ancona, for instance, are convenient because they are not routed through hubs with long conveyor belt waiting-times and one can often find an airport close to one's destination.

I flew recently from Manchester to Bremen in Germany, and am already a regular Ryanair passenger. As always the service worked perfectly. We arrived a few minutes late but I do not think 10 mins matters. Staff are always pleasant if a little unconcerned. I feel a little sorry for them having to sell lottery tickets but it does keep the prices down. I have never incurred charges as I read the rules.

Our flight from Limoges France to Stansted was cancelled due to poor weather, although other planes including Ryanair flights were able to come and go. The next flight from Limoges to Stansted with availability was 3 days later. So we accepted a flight to Leeds the following day. That was all that was done for us, we had to arrange our own overnight accommodation, transport to and from the airport etc. My advice is, if you travel with Ryanair: Make sure you have access to the internet because you need to react pretty quickly when the flight is cancelled as the airports are usually in the middle of nowhere. Know the location of the other airports Ryanair operate. We were offered a flight from Bergerac the next day but the airport staff could not tell us how to get there by train. Don't book stuff for the day after your arrival. There were people in the queue with connecting flights, tickets for the Olympics that they could not use. Based on the above I would not travel again with Ryanair if I was travelling to a tight schedule. In total we got home 26 hrs after we planned.

Flying out of Manchester staff friendly and helpful, coming back through Palma a different matter. My hand luggage that was the right size going out was deemed to be too large when I was flying home and I was forced to pay €50 and put it in hold leaving me without my pain medication. The priority boarding I had paid for was non existent traveling with small children, they tried to split us up, eventually got seats together near emergency exit! To add insult to injury they had no food apart from sweets and crisps.