Ryanair Passenger Reviews and Ryanair Customer Trip Reports

RYANAIR review :  15 July 2009 by Andreas Hansen Aase   (Norway)

Ryanair has gone too far. They lost me as customer for good. It is simply not customer friendly to spend most of your day waiting to be served. We are a family with two children and spent approximately 3.5 hours in line before and after the 1 hr flight between Norway (Torp which is not Oslo) and Stansted. About 2.5 hrs in Norway for dropping our bags and another hour at Stansted in passport line and waiting for baggage. Why can't the machines that prints your boarding passes also print the bag-tags like normal airlines? This way the processing time at counter would drop by 75%.

RYANAIR review :  15 July 2009 by I Nikolov   (UK)

Ryanair is the worst airline I have ever flown. I would not fly with them, especially if travelling with kids. Their website is unclear about the exact requirements for infant/child tickets. Our daughter is almost 2 and we bought her a child ticket. It turned out we cannot do that (but the website allowed us to!) and we were charged at the airport for infant ticket as well. The check-in lady said this happens all the time. I am wondering whether they are doing it on purpose to collect extra money? The staff on the ground were rude and unhelpful, and you don't have a choice but to pay the fees or stay on the ground. When we complained, they told us next time to fly British Airways! The food on the plane was poor quality and exorbitant prices. The air hostesses were hard-selling something during the whole flight.

RYANAIR review :  14 July 2009 by S Bond   (UK)

I have travelled half a dozen times to Girona this year from Gatwick and Bournemouth - Girona is very close to where I need to go - but if only there was an alternative. From now I will be using BA or Easyjet to BCN - even though I end up with a longer drive, the flight costs are the same - or as now seems usual, BA are a little bit cheaper. What's more I don't mind paying an extra few pounds to be treated with just a little bit of common decency and courtesy!

RYANAIR review :  14 July 2009 by Stephen Toman   (UK)

I used the Ryanair on-line booking in system for the first time today, I was sent a reminder to book-in online or I would incur a £40 additional cost for booking in at the airport. I accessed the site followed the instructions clicked on the book-in link and nothing happened. I rebooted the PC tried again and experienced the same problem. I next contacted the 08 support number and was referred to an 09 number at a cost of £1 a minute. I decided I would check the help site to see if I could glean any further information I found a under the Check- in section that because I had booked my flight prior to the 20th of May I did not have to check in online but could do this at the airport. Why this information could not have been included in the original note sent to me is beyond me. It is another example of Ryanair's poor planning leaving the customer very frustrated.

RYANAIR review :  13 July 2009 by Pia Giesen   (UK)

I have been flying with Ryanair on and off over the last 12 years. In the last 2 years the rules keep changing and more and more frustrating. Also I found there are different rules at different Ryanair check in around Europe. One minute ok to take your mini size hand baggage b- on return it's too big and you need to pay GBP40 check in fees. You never know how your trip will go. I just started taking my infant with me and yes that's where the real fun starts, broken pram at arrival, infants pay full price but no 10 kg hand luggage allowance, car seat are extra charge, no online check in etc. And what is up with all the hidden costs? Up prices and scrap all the extras.

RYANAIR review :  13 July 2009 by Walter Sun   (Netherlands)

What a junk airline! I can understand low cost, great looking prices on the web until all the taxes and hidden costs are added it is just barely cheaper than anyone else. This is okay but what is so bad about this airline is a smile and friendly service is a zero cost to them and yet, they just don't care. I was traveling from Edinburgh to Dusseldorf (actually Weeze airport is like 1 hour away from Dusseldorf) and was not allowed to board because I did not get my boarding pass stamped for Visa Check. I have a valid Netherlands Permanent Residency card but with a USA passport and was still denied boarding until I got my boarding pass stamped. Gate 21 in Edinburgh is the furthest one away and I was one of the last to board, there was no way I would make this flight. To add insult to injury, at the service desk, there were not apologies, in fact, when I complained about this policy, the girl behind the counter told me, these exact words: "don't like it? Then don't fly!". Can you believe it? I have no choice to take this airline but the minute I have an alternative, I will never fly them again!

RYANAIR review :  13 July 2009 by R Bentley   (UK)

Sadly Ryanair is becoming known as Europe's most disliked airline and it's their own fault. Many passengers will now usually chose an alternative if one is available even if it's dearer. Their own staff are so weary of the abuse and scorn heaped on them by their passengers that they suffer from the Ryanair illness and become unhelpful, rude and grumpy like their bosses. Ryanair needs to hire some top managers from other carriers to help turn their low popularity status around and Michael O'Leary needs to realise that he and Ryanair can make a very good profit and provide a good service in a pleasant manner rather than have the attitude "if you don't like it, eff off!" He would even discover to his amazement that his profits would increase.

RYANAIR review :  8 July 2009 by G Lock   (UK)

Stansted – Santiago return. Travelled with hand luggage only for the weekend without priority boarding. At no time did I see anyone checking weight. At Stansted their only concern was that the single piece of hand luggage was within the stipulated size. Witnessed other passengers unsuccessfully manhandling oversized bags into the sizing frame. Two queues – one for priority – too close to each other, which resulted in a scrum. Same thing at Santiago – though most passengers seemed to be standing in the priority queue without priority boarding passes. Managed to sit in the emergency exit row on both flights over the wings as most people were keen to sit at the front of the plane. This provided good legroom. Service quick, efficient and not too much advertising. The announcements were incomprehensible for the most part on both flights though. Return flight delayed for almost one hour after all passengers on board due to an electrical fault which meant passengers sat in the cabin without aircon/lighting and worst of all no announcements. At no point did the crew even walk down the aisle to inform passengers of the situation. You get what you pay for with Ryanair - it’s a flying bus. The only reason I used them was on account of the direct routing. If BA or Iberia were flying on the same route, then no contest.

RYANAIR review :  3 July 2009 : by M Dobson   (UK)

Newquay-Alicante-Newquay. Checked in 1 bag weighing in at 12.7kg usual chaos, people with over weight bags holding up the check in whilst they remove items. Received attitude at security as I had a slim over the shoulder body bag with all the paper you now have to print out to fly, and was told "1 bag only"! Usual scramble at boarding as people try to get seated together. Whoever thought this was a faster way to get people on an aircraft and seated in an orderly and speedy manner is somewhat deluded. On return we checked in the same bag minus a whole host of liquid items we had used during our holiday, only to be told the case now weighed 17.5kg. So somewhere between Newquay and Alicante we had gained 4.8kg. This not only happened to us but a relative who flew from Leeds & weighed her case herself at both ends also ended up with an increase at Alicante of 3kg. It seems that wherever possible there is an extra charge unless you are a qualified proof reader when checking your booking. I will never fly Ryanair again and neither will my family.

RYANAIR review :  2 July 2009 : by T Danko   (USA)

Ryanair is the worst airline I have ever flown. The representatives are rude and insulting. The service is non existent. The additional baggage fee charges are obscene and excessive and you either pay the fees or they refuse to issue boarding passes leaving you stranded at the airport. You have no choice when you are traveling with your spouse and children in a foreign country. Flying Ryanair was a mistake that I will not make again.

RYANAIR review :  2 July 2009 : by J House   (UK)

DSA-GIR. Both flights on time, aircraft clean and modern. FAs not particularly pleasant or friendly. All ok really, but the whole Ryanair experience of being rushed onto the plane, having to fight for your seat and pay for everything just makes the whole experience rather unpleasant. Only paid GBP50 for the tickets, would gladly pay twice as much to fly with another airline.

RYANAIR review :  27 June 2009 : by J Malone   (UK)

STD-KRK return flight. Ryanair fees are getting ludicrous. With all fees, the "1 pence" tickets with checked baggage now cost around 97 pounds, making this the absolutely cheapest possible Ryanair international ticket out of Stansted. Since BA and EasyJet are just charging a little more, it's becoming increasingly worthwhile to pay a little more to escape the hell that is Ryanair land.

RYANAIR review :  26 June 2009 : by K Gilding   (UK)

I travelled from Stanstead to Rimini yesterday to work for two months. Foolishly I did not check the excess baggage charges on the website. Ok, my fault, when I checked in the bag was 24K instead of the 15K allowed. I had to pay £136 and I will have to pay the same again coming back, unless I want to dump a lot of my stuff. The check in area was chaos as lots of people were opening their cases and dumping things, or trying to put more stuff in their hand luggage, because they had weighed their bags and realized how much it was going to cost them. Also some people were struggling with the machines and payment, my mum helped two people, with Ryanair staff giving no assistance. Low cost airline - what a joke.

RYANAIR review :  26 June 2009 : by C Drake   (UK)

STN-Pisa return. The problem with Ryanair is the "go to hell" attitude when things go wrong. I recently did a London / Pisa return and except for the delay on the return flight of some 45 mins it worked quite well. I use them about 7-8 times a year as I have a home in Italy. B737-800s new, seats uncomfortable (I am 6ft 4") - but don't care not on a flight thats under 2 hours. FAs onboard so far seem very pleasant. The food very poor value for money. The price - its all the "extras" that put it up - but its still below BA fares.

RYANAIR review :  23 June 2009 : by Michaela Tothova   (Slovakia)

I absolutely agree with A O'Donnell. The latest charge of Ryanair for online checkin is unreasonable and ridiculous. The passenger saves them time, the check-in personnel and also the check-in material (like boarding passes) and is charged for that 5 EUR. I wonder how long people will tolerate this - I certainly won't and certainly won't fly with them again although they offer most convenient connection for me from Bratislava to Bergamo. I will rather take another carrier from Vienna and be treated fairly and with respect.