Home Page


Rossiya Russian Airlines  Passenger Reviews and Passenger Trip Reports



PAGE

1
Bookmark and Share



Rossiya Russian Airlines customer travel guide

  Rossiya Russian Airlines Star Ranking

  Rossiya Russian Airlines Passenger Reviews

  Rossiya Russian Airlines Aircraft Seat Plans

  Rossiya Russian Airlines Economy class seat reviews

 








Rossiya Russian Airlines Customer review :  5 March 2014 by G Wolf    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A319 from FRA to LED on 2014-03. Very good seats, sufficient leg room. Good food and beverages. I miss the glass of wine. No Audio / Video onboard but fine for 3 hours. However, for this excellent price it is acceptable.



Rossiya Russian Airlines Customer review :  30 December 2013 by S Yadin    (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Samarkand and St Petersburg. Check in took about 1 hour, there was only a few people before us. The agent refused to check in our luggage until our final destination which was Paris. It took 20 minutes to explain that we could not check in them is St Petersburg because we had no visa for Russia. The boarding was very long and they made everybody go out to board the oldish 767. It took about 20 minutes standing outside at night to get into the plane. The crew were unpleasant, there was no inflight entertainment. The food was okay if you want to eat fish at 4am. We had a 1 hour delay on arrival and it took 1 hour to get off from the aircraft by bus. The following flight between St Petersburg and Paris was also a bad experience.



Rossiya Russian Airlines Customer review :  29 October 2013 by M Gallagher    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from St Petersburg, after switching from the international to domestic airport. We all crowded on buses to get to the plane, then we all rushed up the stairway to the plane with no lines, no order, no controls. The plane was full, the seats were horribly tight, I am only 5'11" but could not slouch even enough to let my head rest on the seat. The food was pretty bad, though I was expecting worse. The lights kept flashing on and off, getting bright, dim, flashing. It was about the longest 5 hours of my life.



Rossiya Russian Airlines Customer review :  23 October 2013 by Y Stepan    (Russia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FV245, LED-FRA, 7/9/13. FV246, FRA-LED, 14/9/13. Flew this airline last month to and from Frankfurt-Main on vacation. The fare was quite high but I had connection with other family members in FRA so had no choice. The Airbus A320 was okay, satisfactory and clean. The seat pitch, well I'm 1.82m and it is rare that an aircraft is comfortable for me, this one wasn't, but it's a common issue. The flight itself was okay, the flight crew were informative. The cabin crew were terrible. Not a single smile. Unkind and impolite. Fellow passengers asked about the reasons for the delay and got a very rude answer. Inflight meal was awful as always. Can't review the ground staff since I had an internet check-in (which took me half an hour to deal with). The inbound flight was on time, the return was 1.5 hours late. Transit passengers lost their connection flights. The bottom line is that this is the worst not low-cost company I have flown with.



Rossiya Russian Airlines Customer review :  2 September 2013 by Sargeant Alan    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ekaterinburg - St Petersburg direct flight. Check in was fast and easy. Flight left and arrived on time. Aircraft was an Airbus 319 and I had good leg room. Flight attendant service was OK but in Russian. I did not test their English although announcements were bilingual. Breakfast was served but was fairly basic. There were some problems with offloading passengers at St Petersburg (not sure whose fault) and there was an apology from the chief steward for the delay. Luggage was waiting in the airport by the time we disembarked. While it was a three hour flight there was no inflight entertainment.



Rossiya Russian Airlines Customer review :  31 January 2013 by Sebastien Labas    (France)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On a trip to Samarkand, we chose Rossiya for the price. However, the service is unacceptable. The comfort of the seat is horrible with a poor pitch. We had delay for all flights and the crew were unpleasant. In Samarkand, it took 5 hours to leave the airport due to customs and immigration. Checking in the luggage for the return flight was long and unpleasant. They did not want to check them in to my final destination (Paris). It took about 20 minutes. Boarding took about 35 minutes outside in freezing temperatures.



Rossiya Russian Airlines Customer review :  15 January 2013 by G Abenaa    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL via LED to Tashkent and back from Astana via LED to TXL. Flight from TXL to LED in an Antonow was great. Flight back from Astana to LED on an Airbus 319 was horror for 4 hours. Even me as a short person could not stretch out my legs. The transfer at LED was a bit unusual. We had to change terminal, our luggage could not checked through from TXL to Tashkent. We had to pick it up in St Petersburg. Because nobody spoke English and my Russian is very limited, it was difficult to clear the matter with the luggage for the next flight (LED - Tashkent). In the end it worked fine with some unusual handling.



Rossiya Russian Airlines Customer review :  30 November 2012 by Martin Král    (Slovakia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-LED-DYU on 12th Aug 2012. Everything was OK. The price of the ticket was very low. All flights on time. Cabin crew friendly and nice. The food was OK. All planes were A319-Airbus, but they were clean. My luggage was sent directly, so I didn't have to pick it up at LED.



Rossiya Russian Airlines Customer review :  8 November 2012 by Yevhneiy Kahanovych    (Ukraine)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Online check-in did not exist, so I had to use the desk even without bags. On-board experience was ok. The planes were very old B737-500 with non-existent legroom and An-148 where legroom was ok. The crews were mature, but welcoming. Their English skills are very basic, and announcements were just incomprehensible. Overall ok, but very much post-Soviet style. All flights on schedule. For the price paid I could expect more civilised experience. I have never been able to accrue my Aeroflot Bonus miles on their flights despite them being a daughter business of Aeroflot. Overall very mediocre.



Rossiya Russian Airlines Customer review :  19 September 2012 by Chris Bent    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Gatwick-LED-OVB, have used this company a few times and have never had any serious problems. Flights have always arrived on time, food and inflight service very decent. However, flight was as usual on an old A319 Airbus that had seen better days and the legroom was a little tight (I am 5'10). Rossiya do not offer Echeck-in for international flights and you still have to collect and re-check baggage at each transfer, which is annoying. Also, still no in-flight entertainment. They do the important things well, but need to modernise their fleet and operations. Overall, very good value for money.



Rossiya Russian Airlines Customer review :  29 August 2012 by Denis Vasilenko    (Russia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LED-AMS. E-checking doesn't exist, so 40-minute line at airport. Onboard, almost no room between seats, very claustrophobic. FAs are average, with no charisma. Flights on time. Hot breakfast is probably the only plus of this airline.



Rossiya Russian Airlines Customer review :  7 August 2012 by Simon Gilmore    (New Zealand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I recently travelled on Rossiya from Istanbul to St Petersburg. The aircraft was a second hand A320 which had been bought from a Spanish charter operator. It seemed nosier than other A320s we had been on and was about 20 yrs old. It was clean and tidy. Seat pitch was unbelievable, we were squeezed in like sardines and the seats were like rocks. Food and service ok and we arrived on time.



Rossiya Russian Airlines Customer review :  19 May 2012 by Alan Sargeant    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ekaterinburg to St Petersburg. Flight left and landed slightly ahead of time. Emergency room seat so had plenty of legroom. Seat did not recline. Breakfast basic but adequate and there was a choice. Flight announcements in English and Russian but cabin staff did not speak English not were they listening to foreigners speaking Russian. Aircraft adequate and there were no problems with the actual flight.



Rossiya Russian Airlines Customer review :  3 January 2012 by Chris Bent    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-St Petersburg-Novosibirsk. All flights on time, cabin crew friendly and food pretty good and substantial. All planes were oldish A319-Airbus, but comfortable and clean. I had to collect luggage and re- check-in after each flight which was annoying, and there was no inflight entertainment, but these were really only minor downsides to a trouble free journey.



Rossiya Russian Airlines customer review :  21 October 2011 by Tony Mills (New Zealand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

St Petersburg to Rome recently. Modern A320 with comfortable seating and good leg room. Cabin staff friendly, courteous and efficient with limited English language skills. Overall very impressed ands would repeat the experience.


Rossiya Russian Airlines customer review :  4 June 2011 by S Powell (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Kiev to St. Petersburg on new regional jet, the AN-148. Leg room was a little tight but not unlike other regional jets I have flown. Plane clean, service good, and even meals were respectable. Flight attendants spoke no English and I spoke no Russian but my Russian-speaking son was with us so there weren't any problems. Pulkovo Airport in St. Petersburg - that's another story!


Rossiya Russian Airlines customer review :  12 January 2011 by Misha Paramonov (Finland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Helsinki-Saint Petersburg, a short 35-50 minute flight. The service is somewhat limited due to the short duration. Planes a bit old and a bit scary. On one of the flights next to my seat on an old A320 there was a square piece of plastic on the floor, with a sticker saying Boeing 777. I was petrified but we flew alright. A very good middle between major expensive and low- budget airlines.


ROSSIYA AIRLINES customer review :  14 December 2010 by T Waters (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Very pleasantly surprised. Airbus in good condition and things professionally run. Good flight at very cheap price (St Petersburg to Moscow).


ROSSIYA AIRLINES customer review :  9 October 2010 by Georgios Vrontos (Greece)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LED-HEL. Ticket much cheaper than the western airlines, service not lower. The plane was an old A320 with standard seats. The flight was short, they offered only sandwiches with water or orange. The airport is not that great but it is not the airline’s fault. The building was old and unpleasant.


ROSSIYA RUSSIAN AIRLINES customer review :  27 May 2010 by Barak Aharon (Israel)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Saint Petersburg to Tel Aviv, around 5 hours flight. No problem with the service, staff speak english. No space for legs between seats -. don't fly them if you are above 1.80m. No entertainment on flight.


ROSSIYA RUSSIAN AIRLINES customer review :  12 January 2010 by S Smith (Australia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Helsinki to St Petersburg - short flight, 2hrs or so. Seat pitch was fine, plane was exceptionally old, still had ash trays, smelt of musky smoke, must have been flying in the 1960's. Flight staff dont speak English, only Russian which was ok, no need to talk to them. Flight was delayed by an hour or so due to snow. Actual flight was a bit scary... never been scared on any flight before but Rossiya Air brings about a whole new flying experience. I probably would fly them again if I was desperate or on a tight budget, otherwise fly BA or Finnair.


ROSSIYA RUSSIAN AIRLINES customer review :  20 December 2009 by Per Urban (Sweden)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

STO-LED Boeing 737. Efficient flights, but be prepared for a strange service concept. You are offered a non-alcoholic drink, tea/coffee and a chocolate bar, regardless of its early morning flight or a late night one. It's a short flight, so you might survive anyway, but in this respect I prefer the competitor on this destination, SAS, where you can at least choose what you want to buy.


ROSSIYA RUSSIAN AIRLINES customer review :  15 November 2009 by Denis Chistyakov (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-LED-LGW. Usually I fly BA but the ticket price with Rossiya was much cheaper than usual. I booked 3 days before departure, e-ticket as standard. Flight from Gatwick, registration quick and easy. Outbound flight an A320, approx 40% filled. Seat pitch excellent. The interior look is slightly tired but seats are nice. Inbound flight an old ex-Aer Lingus B737-500, filled to 80% capacity. Aircraft interior in a tired state. Food great as it was a typical Russian mash potato with beef. As an overall evaluation, very good value for money.


ROSSIYA RUSSIAN AIRLINES customer review :  31 December 2008 : by A Nushanya

Trip Rating : 2/10

Score 2 out of 10

A frequent flyer with GTK Rossiya since I have to travel a lot within CIS and Europe. Recently I have decided to give up the choice in favour for this airline for good. First and major issue is there online booking service. Even if you have booked a flight online and you cc was charged it does not mean you are done. Often flights are being cancelled. Customer service do not even bother to inform the passengers about the changes in advance, they just rebook you for another flight on another date (that happens!) and then refuse to make a full refund if you decide to completely cancel your itinerary due to the fact they have cancelled the flight on exact date you needed. To reach their head office in St Petersburg by phone is a nearly impossible mission since it is permanently busy. Reaching customer support toll free number is useless since they will anyway send you out for a personal visit to their office. As you can imagine it is very handful for business travellers. Visit to the office is a guaranteed 2 hours waiting in a queue. A typical Russian service for a not so cheap price after all. They do not have to care about customers satisfaction since they will anyway hold up to 60% of the market. There are basically only two sufficient airlines in Russia - Rossiya and Aeroflot. Both state owned and both with beyond bad approach to customers. Unfortunately no other choice. Its a shame that a huge country like Russia with distances of up to 10000 km from Central to Far East destinations can not offer its citizens an airline we could be proud of. Do not fly with Rossiya Airlines unless you have no other choice of course.


ROSSIYA AIRLINES review :  25 November 2008 : by B Vincent

Trip Rating : 6/10

Score 6 out of 10

LED-MMK. Booked on the internet, but had to pick up paper ticket in person which was a bit of a drag. Airport security at Pulkovo 1 was thorough. Only a single check-in desk but once it was opened, it moved quickly - also did not require carry-on baggage to be weighed (as stated in the "small print"). The aircraft was a TU134, in good condition, and reasonably comfortable despite a tight 29 inch seat pitch - I was delighted to have the opportunity to fly in this classic plane. A snack and tea/coffee were served on this short flight, which departed on time and arrived ahead of schedule.



Rossiya Airlines - by Dmitry Gorodenskiy

3 December 2006

A major carrier serving St Petersburg (formerly Pulkovo Airlines). I was flying LED-CDG route on them and the airline is mediocre. Not bad actually but if you compare it to Air France, ageing Boeing, attendants looking tired, nothing special meal. But what can you expect from the ticket cost round trip 150$? Nothing special, indeed.







 


PAGE

1
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


 





 



top

back to top





| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2013  Copyright Skytrax