Royal Jordanian Airlines Customer Reviews and Passenger Trip Reports

Travelled last week from Ohio to JFK, then JFK to Jordan. Arrived at JFK at 3pm and had to wait until 10.30pm to fly to Jordan. Arrived at the gate to find out flight delayed until 1am. After waiting nearly 10 hours, they started the boarding process. When my turn came, they told me my ticket was not valid and my seat sold. Told my boarding pass was not valid. Told the plane was overbooked and there were no seats available. The crew and the flight manager told us they would schedule us for the next flight. Told to call Royal Jordanian office and book our own tickets. It was 2am in the morning. After 6 hours of calling a member of staff helped us reserve a ticket. Had to wait another day to leave, but this was the best we could find. They did not pay for the hotel, transportation, or even money for food. I do not recommend flying with RJ, because they do not care about their customers.

DXB-AMM and AMM-IST in business. A321 from DXB and E95 from AMM. Cabin was tired in both planes as leather seats in business were cracking and interior generally faded. Otherwise a comfortable experience - impeccable service and delicious food. Flights were on time and efficient. Entertainment on both flights OK but still not at standard of many other airlines. E95 had portable entertainment units and the first two provided did not work. However, overall a pleasant experience and I would fly them again.

CDG-AMM-KUL. Food was delicious and plentiful on all sectors. Transit in Amman less smooth due to poor service from Airport security. Service was courteous and friendly. I did slide down the seat which although flat does have quite a slope. Transit stop at BKK (had to remain on board and the cabin was hot with doors open and rowdy with Economy passengers wandering around trying different Business Class seats) marred an otherwise pleasant journey. Arrived KUL ahead of schedule despite the slight delay at Amman.

Amman to Bangkok. Yet again the service was excellent. The plane was clean. The food is among the best I have tasted. The entertainment was new and contained lots of movies. But, it's the staff that make the difference - very courteous.

Great trip from Abu Dhabi to Amman and back on NYE! Staff could be a bit more professional. Plane did land and take off with reclined seats. Apart from that had a very pleasant flight. Wouldn't do a short distance flight to Amman with any other airline.

BKK-HKG. Ground staff were rude at BKK. I'm the ruby status for Oneworld alliance and entitled check-in at business class counter. However, the staff member told me "line for business class only and you have to line up for economy class". I told her I was ruby status for oneworld, she did not care. In-flight, was so-so! Only sandwich served. In-flight entertainment was good! A lot of the latest movies to choose from.

VIE-AMM-AUH, DXB-AMM-VIE in economy. Very nice experience. Cabin was in good shape and there was above-average legroom. Aircraft's were equipped with AVOD with really good selection of movies. Cabin crew ranged from average to excellent. Finally, meal was very good and in economy there was choice of 3 meals which is rather unusual, although they could have run few more rounds of drinks given the length of flights. The only downside is Amman airport which is not exactly a great experience. In addition, they weren't able to issue boarding pass for our connecting flight in Dubai which could have complicated our short transfer in Amman, but fortunately we arrived to transfer desk as first passengers from our flight. It is noteworthy that once many people with same problem from our flight came to transfer desk, they quickly opened 4 more counters so I guess they were well-prepared for this.

Flew from BKK to AMM on A330 - was disappointed. Food was very basic tiny portion and only 1 hot meal served on 11 hour flight. The seat hurt. The flight attendants did not give water throughout the flight but slept and talked at the rear of the aircraft. Toilets were filthy, never cleaned throughout flight. The entertainment system was good with new movies and touch screen. My first time on RJ and I think it will be my last.

I read about this airline before I left Australia and had some concerns, however, after 4 flights with them my wife and I both agree that this is a good airline. Yes, food is simple but OK, yes there is no alcohol openly served but I got some wine. Seats were comfortable and the fights were all on time with a modern fleet of aircraft. We had no problem with the inflight service it was all very friendly. All but one flight was not booked out and we could move and stretch our legs and get some shot eye. My wife and I said we would both be happy to fly Royal Jordan airlines anytime in fact they deserve a higher rating than they have received.

HKG-BKK-HKG. Being in high season for Chinese new year, this was one of the few biz class I could still book at short notice, first time flying with them, and feeling hesitant about the next time given the less than satisfactory experience. Boarding in HKG and BKK was good and orderly. The leather seat was impressive enough. Rather comfortable, but angle-lie flat (i.e. feeling like sliding down) makes you think twice about flying anything longer than 5 hours with them. Service was fine, friendly and efficient enough. However, flying at 9pm from HKG to BKK. I was only served 3 mini open sandwiches instead of a dinner, first time feeling hungry after a biz class flight! No fast track immigration card available when reaching BKK, this was very disappointing. Return flight fared better, but when I stepped on board they were too busy doing other chores, hence no greetings! Finally was served a full lunch which was of good quality. Other than that, the IFE was ok, although choices a bit limited. What I most disliked was to see some of their off-duty staff (not in uniforms) occupying biz class seats. Luggage in HKG arrived last even thought marked priority bags.

AMM-DXB-AMM. Brilliant flight as usual. Cabin crew were very friendly and attentive, food was delicious and abundant and the seat was very comfortable with ample legroom. A bit of delay in departure, but that was due to Dubai immigrations and not RJ, but we ended up arriving on-time. Very much recommended!

AMM-DXB and back, flight was excellent as usual. I fly this route very regularly and RJ proved to be the best operating this route. The food was excellent and delicious, (Fish with Rice) and the entertainment was even better. Would recommend RJ.

Amman to Doha. Another very good onboard experience with RJ. Food as usual was delicious, flight attendants extremely attentive, the Embraer 195 aircraft clean with great comfortable leather seats. However, I have to admit that RJ ground staff are not so good and need to be trained to be more transparent with passengers. Our flight was delayed for 2 hours and each RJ rep at the airport gave a different story and they were all obviously clueless and kept us in the dark with no update of any kind. It's a shame that RJ has such great flight attendants and yet untrained unprofessional ground staff.

TXL via Amman to Dubai return. Clean airplane with plenty of leg space and very good food. The quick transfer of only 50 mins on each flight was without any problems and works efficient.

FRA-AMM-BKK-AMM-FRA. Flights FRA-AMM and AMM-FRA operated on Airbus 320 with built-in entertainment system. Food was inexpensive but ok for the price paid. Crew members were nice and passenger caring. Crown Lounge in Amman is poor and requires major investments, plenty of personnel there who are actually doing nothing for the passengers. AMM-BKK return legs on Airbus 330, aircraft were not new but still met the regular comfort standards. Entertainment system's choice is slightly wider compared with RJ medium-haul but still poor when compared to other Arab airlines flying to BKK. Crew were inattentive and responded poorly to passenger needs. Nothing to say or remember about the food, average is a right word for the entire experience.

LHR to Tel Aviv via Amman return. Food was excellent including surprisingly a full hot lunch on the 40 minute Amman-TLV sector. Flight attendants on all sectors were courteous, smiling and generous with food and drinks. Seats were comfortable. Transit in Amman was quick and efficient. My first time with Royal Jordanian and I'm quite a satisfied customer.

BKK-AMM-LHR-AMM-BKK to take advantage of stop-over on outward leg to visit Petra. The TG lounge at BKK’s E concourse cannot cope when it is over-packed with late evening flyers, the food selection is very poor. Last- minute gate change not announced in the lounge resulting in a long back-track. A330 angled flat seats are the most comfortable of many I have experienced and I managed sleep on the night sectors. Arrival at Amman was a huge let-down. No-one at the currency exchange and no officer at the visa on arrival desk. Bag took 45 minutes to arrive. The new terminal cannot open soon enough. At LHR there was another 45 minutes wait for the bags of about 20 passengers whilst all other bags cleared within 30 minutes. Transit in AMM en route back from LHR was as bad, with lengthy waits to get near the departure gate and absolutely no organization. On the other hand, meals on the AMM-LHR sectors were excellent, as was the smiling service. The replacement of the A330 with an A320 for LHR-AMM was no hardship, even though the seat pitch is considerably reduced. BA’s Terminal 3 lounge with excellent food and drinks was almost empty for a full 2 hours before the flight. RJ provides a very good service. It's a pity the airports let it down.

AMM-DXB (return). RJ are really improving. Seat was very comfortable, dinner of rice with fish which tasted very good. AVOD is also good, but I didn't use it. Return was in business class which was even better than economy. I recommend it.

Amman to Aqaba on Embraer175. Served a full hot meal, tea, coffee and water on this very short 40 minute flight. The 3 flight attendants were very helpful. The leather seats were comfortable and the flight was only half full so I was lucky to have an empty seat next to me. RJ has improved tremendously lately and I really hope they stay this way.

Economy class from KL to Amman via Bangkok return last week. In-flight service lousy and slow. Cabin crew not only unfriendly but rude. They informed that that they do not take and fill water containers, we need to proceed to their station to fill the containers. I proceed to the station and asked them to fill up my water container and what I got is "We are busy, sit down". I proceed to another station at the back where they rudely informed me there is not enough water to go around. Bread served with the meals was not only cold but hard as rock. They do not say excuse me when pushing the cart and when they bump into you, they just ignore you and push the cart away. During stopover at Bangkok, no one is allowed to use the toilet. I feel that the crews only do the bear minimal throughout the flight.

LHR-BKK via Amman. First leg was rather packed, surrounded by flight crew from a previous flight. Service was fast and polite, and I was kept supplied with beer for the majority of the flight. Meal was nice, as was the silver service treatment. Second leg was generally friendlier. Despite most of the passengers being asleep I didn't get the feeling that the crew were disinterested. Managed to sleep for an hour or so, without falling out of my chair, but I never have them in the full sleeping position anyhow. My only slight gripe was not being able to have a beer as my arrival drink, which other airlines seem to allow, although I was given a beer as soon as the cabin crew started moving in air. IFE had more than enough to keep me occupied throughout the flights. At LHR I made full use of the fast track immigration, and the BA lounge was in tiptop shape, very good selection of beers, and wines, spirits were so so. Good (ish) view of the runway, and some parts of the terminal. Toilets were spotless too, the cleaner seemed to clean after every passenger. Amman's Lounge was reasonable, ample seating but very few plug sockets. Bar was somewhat limited, but being a Jordan I didn't really expect it to be as overtly displaying alcohol as London.

Berlin to Bangkok via Amman. First sector on a very new-looking A319 with individual IFE's. Provided with a hot meal on take-off, free unlimited alcoholic drinks for economy and a hot pizza slice shortly before arrival. The crew were serious but courteous. The service was quick. Our transit in Amman exceeded 6 hours and we were pleasantly surprised to be shuttled to the Golden Tulip Queen Alia Hotel. Amman to Bangkok was on a larger A330 again with individual IFE's, 2 full hot meals and a snack and attentive service. The price was very cheap and I would fly them again considering the price, quality and quantity of food and IFE's with lots of Western films and programs.

Amman to Paris on A321. Business class was comfortable for a single aisle plane. Served champagne and hors d'oeuvres before take-off. Flight was around 5 hours but were served 2 full hot meals during it with real china . This has never happened to me before on any airline on a similar duration flight. The choice of meals was delicious especially the Arab dishes. The drinks kept flowing. Flight attendants were courteous and friendly. We were also handed out souvenirs from Jordan on arrival which was a nice touch. RJ's business class really impressed me and I will fly them again.

Flew LHR-BKK via Amman in business class. Service was slow, only offered 1 drink before dinner, served food which was ok, wine served after dinner was finished. Requested a further drink and got sneered at and it showed up 20 mins later. Tried to use the toilets and was accused of being in economy, whilst in the toilet a steward banged on the door! We fly business class as a treat when we go on holiday - there was nothing about any of the 4 flights we took that was a treat - the service is slow, surly and at times rude . We will never fly this airline again.

AMM-BEY-AMM. Amman-Beirut: on an embraer; clean, leg room was ample and food okay for the trip of 45-50 minutes. Food consisted of a croissant and a cup of juice. Beirut-Amman: on an airbus A319, clean aircraft with comfortable seats and good leg-room, food consisted of a cupcake and a cup of juice. Would recommend it as RJ is improving very much and I prefer it when traveling. Note: in-flight entertainment was simple, it consisted of commercials and videos, however there were screens for every passenger.

LHR-CMB and BKK-LHR both via AMM. London to Amman in economy both ways on a new Airbus A321. Flights originally scheduled to be operated by A330-200 type aircraft. Very long flight on A321 but seat and pitch was comfortable and offered good leg room. Food however in economy was not good and certainly did not match economy meals of other airlines in the Middle East. Crew were pleasant and helpful on both flights. Amman to Colombo on A330.and upgraded to business class. Seats impressive and offered great comfort and easy to sleep in. Food was excellent as was service. I can only echo the same on the Bangkok to Amman flight which again was in business class. My only issue would be the infight entertainment which is very poor as the movie and music channels offer little choice or variety. Amman airport is terrible to transit in. Toilets are dirty and no nice restaurants or comfortable seating. By far the worst airport I have been in transit through.

DTW-BEY. I didn't like the comfort of the seats - not much leg room. I don't recommend the food. Entertainment was excellent. Overall, staff very friendly and attend to your needs and wants.

Kuala Lumpur to Bangkok on Royal Jordanian. It was a transit flight so after Bangkok it went to Amman. The flight was packed and the seating was a slight issue both going and returning from Bangkok. Stewardess had to rearrange certain people and the fussy people who insisted on sitting with their family added to the problem. The seats were as comfortable as any other economy seat would be.

AMM-LHR. By far one of the most pleasant flights of the year. I was shocked when I saw the interior of RJ's cabins. They are exactly like Virgin-America's White Leather seats with a fairly decent recline for a 3+ hour flight to LHR. Food was excellent, service was excellent and friendly, and the ground staff/lounge facilities were wonderful in AMM. Crown Class check-in at Queen Alia was actually a unique experience and was more like a first class experience than a business class. I would have flown RJ from NYC to AMM non-stop rather than connect with BA in LHR which was a horrible experience. Keep it up RJ!

Mumbai-Amman-Amsterdam. At check-In in Mumbai we had to queue for more than one hour. The flight was excellent, the food was great, the movies weren't the best in the entertainment program, but otherwise everything was great. Extra point: we could book a one day stopover and spent a nice day in Amman. On arrival to Amman we were asked if we would like to change our flight for the same day as they still had seats. Amman Airport is working well, we needed twenty minutes from arriving to the airport to sitting at the gate.

AMM-BEY on an nice clean embraer. Leg room is average, cup cake was served. The trip was only 45-60 minutes. But what I really liked is RJ has a security check on board their aircraft's. FAs were okay, all in all average flight.

Bangkok-Amman-Beirut on 16th of August 2012. First leg was fantastic. The flight was on time and the seats for Business on the A330 were just like those of any other airline. The meals were delicious and filling and the cabin crew were friendly, Inflight entertainment was also good. Transit in Amman was easy and hassle free, the new terminal that's almost finished looks very nice. Our short flight to Beirut was also spot on time. I will definitely be flying RJ again!

Flight on time from AMM to JFK. Clean aircraft, decent entertainment and legroom, good food, and lovely cabin crew who worked hard, given the demanding passengers who each seemed to have a handful of kids. The only thing that let down the experience is the miserable Amman airport - old, tired, and in worse shape than the last time I went through it two years ago. The new terminal is due to open in January, but I'll believe it when I see it. Overall, a good experience that I would recommend.

Business Class LHR to BKK via Amman. Crew seemed rather bad tempered with each other on first leg, possibly due to impact of Ramadan as this was an early evening flight before fasting had ended. Seats in need of maintenance; three personal light fittings missing on four seats in rear two rows, headphones not working on first leg, footrest broken on my seat on the second leg. Seats are angled flat on the A330, OK as long as footrest is working properly! Food good, both flights very punctual, transfer in Amman straightforward.

Doha to Amman. Embraer aircraft clean, nice leather seats, spacious. Flight attendants were friendly on a full flight. Pleasantly surprised with our hot lunch which was delicious and generous (3 choices of fish, chicken or beef), a sandwich was also handed out before arrival. All this on a 2.5 hour flight! Price was just right. Highly recommended.

My wife travelled with our 6 month old child yesterday 7/3/2012, departing from NY JFK airline RJ 261 to Amman Jordan, she was promised an infant bassinet, they never gave her the bassinet. Staff informed her that there weren't any left, very rudely and unprofessionally. To top it off she had to stay in her seat the whole trip time with the baby in her lap.

I travelled from Amman to Paris mid-June. Punctual operation, clean interior, friendly staff, and a TV screen in seat. The selection of TV programs included recent movies which I did not expect. The flight was virtually effortless, except for one flight attendant who I felt was a bit lazy. Overall, it was a good experience. I will definitely fly Royal Jordanian again.

Staff are unprofessional. Our seats were changed several times. Our flight was delayed, which is expected but how they handled it was very poor.

Touring Holiday to Amman. Aircraft was fairly new however the cleanliness of the toilets left a lot to be desired. The food was very poor. You don't get cans of drink, you only get one drink poured. One cup of tea or coffee with your meal. Staff were disinterested in passengers. Passengers appeared to be an unwanted distraction to the staff being able to laugh and joke with each other. We upgraded to business class going out and what a disappointment that was. The food was somewhat better than economy but not by much. Would we recommend Royal Jordanian – definitely not?

My husband and another couple travelled Amman to Bangkok on 12 June 2012. We had booked economy class and 15 minutes before boarding an announcement was made that there were 6 crown class seats available at an unbelievable price so we snapped them up. Everything was done in a professional manner and my husband escorted back through security after completing the payment. It was the best flight we have experienced and were all able to get a good amount of sleep. Staff were professional and attentive and the meal was good, and also the entertainment system.

Business Class from Heathrow to Bangkok return. Maybe called Business Class, but not world class. Bit miffed to be charged $15 for a shower in the Crown lounge at Amman, and then to find that the shower was dirty, ill maintained and with no selection of toiletries. I am very disappointed.

Chose to fly Hong Kong - Bangkok return as they had a good priced fare. A330 aircraft both ways was reasonably new, and the interior was reasonably clean. Inflight entertainment was quite good with a choice of recent movies. The biggest let down, was the food and the staff. Meal choices were identical on both journeys, and were very average in quality. I didn't like the soft drinks being poured out of 1.25L plastic bottles, it was quite low-rent, instead of being served a can. Contracted airport staff were surly, and I didn't get the seats I had chosen online both ways. Onboard staff were disinterested, and rarely interacted with passengers. It was as though they were there to get the least done as possible to get through the flight. They were very unprofessional, particularly the males who were laughing and joking around. For me, airline staff make or break and airline. On this airline, they didn't impress, therefore don't recommend this airline.

Travelled Business Class from Kuala Lumpur to Amman via Bangkok. All up it was a very pleasant flight. The food and drink was very good, the staff friendly and very attentive, and the seat comfortable. Probably not the equal of Business Class with Qantas, Singapore or BA, but still very good all the same.

Travelled Tel-Aviv to Bangkok via Amman. Flight to Amman was ok, but to Bangkok was not good, seats need renovation, food was average, served only water and hot coffee/tea, coke etc on request only from the crew. The quality of economy class was below average on the return flight, the food was better, but the crew didn't pay attention to the call button.

Frankfurt-Amman. In general, I was pleased. The hot food and drinks were nice. The plane was a bit small and the aisle seem narrow. However crew were pleasant.

TXL-AMM-BKK return in economy. All aircraft seemed modern, seats comfortable. Entertainment system is sufficient. Crew responsiveness is below average. Service on TXL-AMM return was good. BKK-AMM: never seen a crew ignorant like this. One full bar (with dinner) plus 2 coffee/tea services on a 8.5 hrs flight is simply not enough. No security checks before landing in AMM: pax landed with reclined seat backs, entertainment system running. The flight attendant in our section sat down during disembarkation. Avoid long stop-overs in Amman, the airport is ancient.

CDG-AMM-BKK return in economy. CDG-AMM, Airbus A320 not clean, fixed seat backs just like low cost airlines! VOD simple but correct. AMM-BKK like BKK-AMM, A330-200 well maintained and cleaned, with good VOD programs. Cabin crews not concerned by service: attendants deliver standard care to passengers. Very few smiles, and rather slow response. BKK-AMM, the two rear toilets were note in use. The only good point in all sectors is food: tasty, natural and served in large portions, while drink selection is more than correct. AMM airport is not too busy. RJ delivers an average product, with average aircraft, and lower than average cabin crews, but higher than average food.

Amman to Hong Kong with a 1hr stop in Bangkok. I was pleasantly surprised with the new A330. A decent entertainment system, but with a round trip of 11-13hrs each, you would have seen all the movies, and left with re-runs on your return. The food was ok on the first trip, but on the return, the options were limited, and the food was generally too spicy out of Bangkok, and no way to avoid it. The crew was still typical RJ crew, some were quite nice, but generally would ignore you if you called them, they attended to me 45 minutes after! Plane was clean, but seats not very comfortable for long trips, and the headphones were not very good quality. Other than a minor delay in Bangkok, the trip was actually quite good and restored my faith in RJ.

Bangkok to Hong Kong in Business Class. An otherwise superb experience ruined by the behaviour of one gate at BKK. Check-in swift and pleasant and given directions to the Thai Airways lounge. The flight was due to depart at 15.25, boarding time was 14.55. As we were coming towards the entrance to the gate lounge the lady in charge of dispatching the flight was waving her arms around and yelling at us to 'hurry up, everyone else is onboard and you are keeping them waiting'. I checked the time on my watch, it was 15.02. I was impressed by the Crown Class cabin on A330 aircraft. The J class cabin consisted of four rows of very comfortable sleeper seats in a 2x2x2 arrangement. The flight was only 2.45 in duration so I didn't get to test them in 'bed' mode but they were extremely comfortable to sit in. Inflight entertainment was on-demand but not as an extensive selection as some carriers. Surprised by the inflight service. The crew were very attentive and friendly and a full meal service was offered with appetizer and hot meal. Departed and arrived on time.

Flew from Bangkok to Tel Aviv via Amman. Aircraft was clean and the first flight early. My gluten free meal (fish with vegetables) was great for aircraft food. The remote control for my entertainment did not work, but otherwise the entertainment was okay, a reasonable selection. The negatives were the seat (very uncomfortable after only a couple of hours, and staff were aloof and did not respond to my call bell. The leg to Tel Aviv takes only half an hour so nothing can really go wrong, there was just a 20 minute delay that was fully explained. I would travel with them again because of the price but not eagerly.

Poor logistic in seating allocation: my daughter and I were separated all our legs totalling 34 hrs! More than 50% of passengers had to figure out their seating because all their bookings were in disarray. Air quality of flight NY to Amman is very poor, it's hot and no one was responding to the numerous requests. On return leg I was sat next to a sick passenger who coughed all the way. Royal Jordanian needs to respect that when passengers book together and request to be seated together, due consideration should prevail. Will never fly them again.

Booked seats, only to discover those booked seats, in both directions, were in fact not booked at all. I asked for an explanation. None given. Disinterested check-in staff could not care less. On the aircraft, the seats were in fact empty anyway! The carpet was ripped, the table damaged, seat a mess and the plane in need of a revamp. Unsmiling bored-looking cabin crew, disinterested staff overall. This airline's standards have deteriorated, I was very disappointed.