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Royal Jordanian Airlines Customer Reviews and Passenger Trip Reports



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Royal Jordanian Airlines Customer review :  17 April 2014 by J Evans    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mar 16, RJ183, BKK-AMM. Mar 19, RJ117, AMM-CDG. Apr 12, RJ118, CDG-AMM. Apr 13, RJ182, AMM-BKK. Flights onboard A330, A320 and A340 in crown class. Happy with seat comfort on all flights and attention of the female crew. Food on all flights was fine, except it would be nice to have wine on the main meal carts rather than it arriving 10 minutes later. Could improve service. On return flight from Paris, had a 4 hour stopover in Amman, the lounge has a basic, to say the least, food selection. No call or special queue for crown class (as in Paris and BKK) which was a letdown after the long stopover.



Royal Jordanian Airlines Customer review :  14 February 2014 by A Storey    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-AUH-JFK via Amman. A340 on the long haul legs and A319 for the short ones. On all flights the crew were great, lots of smiles, checking to make sure everything was OK and ready to help. Food and drinks were good although wines are limited selections. Inflight entertainment was enough to kill the hours. Seats in A340 not lie flat but very comfortable. They start the 787 service to the US in June. lounge in new terminal at Amman was an oasis of calm and quiet.



Royal Jordanian Airlines Customer review :  28 January 2014 by C Meier    (Germany)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-BKK-TXL via Amman. The flight to Bangkok was good. Both flights were on time. Staff on board were very unfriendly. I did not see one smile. The flight back was horror. First we had a 2.5 hours delay in Bangkok. Same unfriendly staff on that flight. In Amman we were there for 12 hours! Ground staff did not tell the truth. We were delayed from hour to hour. Our flight completely disappeared from the screens for an hour. The only information you got was: No information. The only good thing on the flight back was the flight staff from Amman to Berlin. They gave us extra warm meals and for the first time I saw a smile. We were glad to get back to Berlin.



Royal Jordanian Airlines Customer review :  16 January 2014 by V Paul    (Romania)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic flight with RJ from Amman to Aqaba return. A very good experience with Embraer 195 for a short flight (about 30 min) but the airport staff from Aqaba not skilled (totally different in Amman). The best legroom I've experienced.



Royal Jordanian Airlines Customer review :  8 January 2014 by B Chin    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took long haul flights to Amman and London from Kuala Lumpur. First time on RJ and to Jordan. Both my husband and I are tall. My husband being 6 ft 2 and I being 5 ft 8. The economy class seats do not accommodate tall individuals as the seats have no legroom and are very low to the ground. Both of us had a nightmare time with seating and wound up paying extra for exit seats all through our journey. Seats are not maintained and toilets are atrocious. A very worn out, out-dated airline. Will never travel on it again.



Royal Jordanian Airlines Customer review :  29 December 2013 by Rami Tamimi    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-AMM-DME. Relatively cheap price for such a routing, great seats especially on the new A320 on the AMM-DME sector. Excellent staff on both sectors as well.



Royal Jordanian Airlines Customer review :  29 December 2013 by Rami Tamimi    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMM-HKG-AMM. Loved their A330 despite the lack of individual ventilation. 3 full meals each way (snack, breakfast and dinner for AMM-HKG, and snack, dinner, and breakfast on HKG-AMM). Staff were very friendly as well. No complaints.



Royal Jordanian Airlines Customer review :  3 December 2013 by G Kastner    (Austria)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Another round-trip VIE to HKG via Amman, price the cheapest on route, Food good, Seat Angled Flat, Crew friendly, IFE did not change - so frequent travelers run out of new movies, unfortunately no priority in Boarding for Business Class guests and use of remote stands. Lounge in Amman - a real letdown - 15 dollar fee for shower, unedible food, slow internet. After my last trip, this trip showed all weaknesses of their service. With simple measures they can improve a lot. It might depend on the crew which is servicing you.



Royal Jordanian Airlines Customer review :  2 December 2013 by D Thomas    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have taken the Cairo-Amman round-trip flight numerous times on a few different airlines. I flew with Royal Jordanian on the last three flight segments and I would not recommend it. The interior quality of the planes were poor 2/3 times, and the seats in economy class do not easily accommodate someone taller than 5'10" (too tight for the knees). The staff and crew seem unapproachable and disinterested. It is also irritating that if you book online, you then have to be pulled aside at check-in so they can verify your card. I understand the concept, but the fact that they force you to step out of line and then wait in line again after they finish is really frustrating. I don't understand why they cannot invest in card reader machines at the check-in kiosks, particularly at the new airport where RJ is the resident airlines. Most other modern-day airlines have figured this out.



Royal Jordanian Airlines Customer review :  13 November 2013 by L Clutter    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have booked 5 separate round trips from London to Amman in business class on the wide body A330 because I like space and not being cramped on long flights like this. Every flight they have changed it to an A321 single aisle small plane. It is a waste of time complaining. They are false advertising a larger aircraft, but giving you a cramped and claustrophobic ride on a small jet instead.



Royal Jordanian Airlines Customer review :  29 October 2013 by G Kastner    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-AMM-HKG-AMM-VIE, October 2013: very nice experience with a good price. Vienna: separate bus for Crown Class guests - but Economy passengers boarded first so had to wait on the tarmac - Business on A320s are real business class seats 2-2 config, good food and inflight entertainment. Transfer in Amman very smooth, long layover - lounge really nice, lots of seats, only downside is the food in the lounge. No priority boarding for Business class for the flight in Amman to BKK/HKG. A330 really nice, angled flat seats, amenity kit missing ear plugs but the rest is really nice, friendly staff, good food and drinks. maybe more choice of English newspapers would be nice. Stop in Bangkok, you have to stay on the airplane, arrived early into Hong Kong. Return also very good, little longer stop in BKK. Didn't understand why parked a remote stand in the morning in Amman, but separate bus transfer for business was a nice treat. Transfer smooth again, again lounge food can be improved. Overall a nice experience and I will fly them again.



Royal Jordanian Airlines Customer review :  21 October 2013 by A Aweidah    (Palestinian Territory)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-AMM-DXB and back and I have to say that RJ have come very far. Great clean planes with comfy seats on a combination of A321 and A330. Great entertainment system with many option and excellent sound quality. Pleasant staff especially in the air. The price was actually very competitive but I did book early. All connections were on time and my luggage arrived quickly. Transfer at the new airport in Amman was very smooth even on return with a very short connection. The new terminal definitely adds to the overall RJ experience. This airline deserves to be upgraded to 4 star and I am sure it will happen pretty soon.



Royal Jordanian Airlines Customer review :  21 October 2013 by D Graubard    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-AMM-ORD on 12 October. Royal Jordanian didn't disappoint - their flights were just as good as my trip over on 11 September - see my review. Friendly check-in at Delhi Terminal 3 - got a pass to the General Lounge and a smile from the check-in agent. Lounge was awful but again it is not a RJ lounge so won't count it against them. Boarding A319 plane on time and on-time departure. Really friendly Purser and attendants - left me alone to sleep and when I woke offered me the full breakfast. Inflight video is the only letdown - just not alot of choices. Landed 30 min late into Amman due to headwinds (6 hour flight from Delhi). Quick transit at the new Amman airport - thru security and to the gate. Extra security for USA flights but that is typical. A340 from Amman to Chicago. Same plane as I flew on 11 Sept. Flight was very full - 95% in Y, 90% in Crown Class. Initially flight attendant didn't come with water or a hello, but then the purser saw me (I was in the last row and she was up in the forward galley) and brought me water and a smile. She made this flight great along with another flight attendant. Smiles - constant refills on drinks. The food on RJ is awesome! Flavourful and quantifies are massive. Main meal was great and the 2nd meal just as healthy and tasty. Movies the same as the outbound but did some work and watched DVDs. Arrived 40 minutes early. I am very impressed with Royal Jordanian.



Royal Jordanian Airlines Customer review :  21 October 2013 by S Stark    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew several legs with RJ. Every flight departed late with no explanation or apology. On the long-haul sector of my journey with RJ (Amman to Bangkok) the seats were badly maintained, the WC was dirty (pools of urine on the floor). When I raised the state of the WC with the flight attendant he merely blamed dirty passengers. Post flight I complained to the customer service unit and their responses were evasive. Then they didn't credit points across to my oneworld partner frequent flyer account. I would not recommend this airline for a long-haul flight.



Royal Jordanian Airlines Customer review :  16 October 2013 by Hamad Nabulsi    (Jordan)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Could not get better, AMM-BEY-AMM. Both legs on Embraer 195, the seats are super comfortable fit for flights with a duration of up to 4 hrs. The duration is 1.55 hrs, we were offered 2 sandwiches and dessert of a cupcake. The captain performed his tasks in an excellent manner, the landings and takeoffs were super smooth. Recommend to all, cannot compare it with Middle East Airlines- a competitor on this route.



Royal Jordanian Airlines Customer review :  16 September 2013 by D Graubard    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent trip - 11 Sep from Chicago to Dubai via Amman in Crown Class. Check-in quick with friendly agents - given pass to Air France/KLM lounge in Chicago. Plenty of food and drinks literally next to the departure gate. Boarding priority for Crown Class - directed to my seat on the A340 by friendly FA from Romania. She and the Purser continued excellent service from take-off to landing - friendly and personable. Only 1/3 full so lots of space - older style seat but so much room! You basically had 5 aircraft windows of space when reclined. Food service old-style - on a cart for each passenger to be serviced individually - very classy. Quality and quantity of food excellent. Entertainment was ok - they need more options for films and TV shows. Arrived 1 hour early into Amman - transit in the lounge - more high quality food. Dubai flight was full A321 - again great service and excellent food. Landed on time and bags were out relatively quickly. I look forward to my return flight back to Chicago.



Royal Jordanian Airlines Customer review :  28 August 2013 by Y Lesmana    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from DXB to AMM and found the service to be very good. Crew was excellent and seat comfortable enough on A321. Return from AMM to DXB flight was left on time and arrival in DXB was 15 minutes ahead of schedule. Asked for EMEX and check in counter were very pleased to issue the BP with EMEX seating. Overall, I will fly RJ again in the near future and hope they will expand the route to the South East and Far East Asia.



Royal Jordanian Airlines Customer review :  27 August 2013 by J Guerin    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris - Amman - Bangkok I/O. I do not recommend economy class regarding the too limited space between the seats. Uncomfortable if you are are taller than ±5.7 ft. Had to pay an extra $95 at BKK on outbound flight in order to get the first seat facing the partition wall. Crew Rather little kind and rare smiles.



Royal Jordanian Airlines Customer review :  13 August 2013 by Gerard Cunningham    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I have just returned home to Perth Western Australia from a holiday to Israel and flew on crown class from Kuala Lumpur to Tel Aviv and I will freely admit to being a little dubious after reading several reviews as to how the journey would be, however I was more than pleasantly surprised at the quality level of service that we received, from the seating comfort to the excellent in flight service and the gourmet meals ( served with silver service ), apart from a half hour delay of departure at Amman airport on our return journey the rest of our flights were punctual. We had a 2.5 hour transit stop over in Amman and found the business lounge to be excellent with a range of very comfortable lounge seating together with a fine complimentary variety of well prepared food and drink. We are planning a trip to the U.K. next year and will certainly consider flying with R.J. via Amman again.



Royal Jordanian Airlines Customer review :  9 August 2013 by Tapani Utunen    (Finland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-KUL return on A330-300 - what a beautiful aircraft! First flight ever on RJ and looked forward to this new experience. Turned out to be a disappointment although the aircraft was modern with good IFE. The meal was bad both ways and their service by a Thai crew disappointing. The Jordanian head stewardess on KUL-BKK sector was superb, though. Other reviews suggest RJ to be very good on long-haul, but this intra-Asian sector turned out to be a disappointment. The hardware is there but they are way behind MH or TG.



Royal Jordanian Airlines Customer review :  5 August 2013 by Snober Bashar    (Jordan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amman (Queen Alia Airport) to Amsterdam Schiphol Airport on 21/06/2013. Return from Amsterdam Schiphol Airport to Amman (Queen Alia Airport) on 24/07/2013. I really like the service and the fact that you can choose the exit seat free of charge. They also have more choices on the menu than other carriers along with nice staff.



Royal Jordanian Airlines Customer review :  27 June 2013 by John Charlesworth    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Erbil, good service especially considering full flight, not aware of the problems of allocating families together as travelling alone but in my experience most sole travellers quite happy to move, especially as family groups tend to fit best in the unpopular centre rows. Legroom, my greatest consideration when flying economy was generous - 2 inches more than rivals and IFE very good. Food was fine and wine drinkable and £ at least 200 less than similar routes ie. via Turkey or Austria. Always happy with RAJ and new airport terminal at Amman improves experience.



Royal Jordanian Airlines Customer review :  10 June 2013 by A Ali    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time travelling RJ from London to Amman to Madinah and Jeddah to Amman to London return. Reserved seats for all four flights for me, my wife and 8 year old daughter. Not one of the flights had us seated together. Had to request other kind passengers to move. Food is fish meat or veg with same sauce. Seats were average with leg room better on the short haul flights than the long haul which was irritating. A lot of the passengers were unhappy with the allocation of seats. Looks like RJ cant deal with full capacity.



Royal Jordanian Airlines Customer review :  1 June 2013 by Alfred Vachris    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Non Stop from AMM-JFK. Nice efficient service. Two full meals served 12h 30m flight time. Entertainment system a little aged. New Terminal with a very nice lounge.



Royal Jordanian Airlines Customer review :  24 May 2013 by Alexandre Cazes    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YUL-AMM-BKK. Check-in counter opened 1 hour before flight. Gate number announced was wrong and they didn't bother putting the correct number. We had to go though the whole concourse to try to find a RJ staff member that just said, "the flight will be 3 hours late". During the flight, there were 2 babies that did not want to be quiet and staff were not doing anything about it. When a passenger pressed the call button it was very loud so was impossible to sleep. TV at my seat was broken. The staff's answer was "sorry". But, the second portion of the flight and the return went without issues. Food was great. I recommend this airline overall.



Royal Jordanian Airlines Customer review :  23 May 2013 by M Fares    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Chicago (ORD) to Amman round trip in May 2013. First flight was alright, served a good dinner, then most flight attendants disappeared for most of the flight until about one hour before landing when a very basic breakfast was served. No refreshments in between. My luggage was lost. On the flight from Amman to Chicago, 13 hour flight, it was more pleasant, 2 main meals were served, the food was great, and drinks and sandwiches were served in between. Flight attendants were very good. Seat comfort was about average. In-flight entertainment was excellent in both flights, Arabic, English and some French and Indian movies.



Royal Jordanian Airlines Customer review :  22 May 2013 by Salem Alfarraj    (Jordan)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled last week from Ohio to JFK, then JFK to Jordan. Arrived at JFK at 3pm and had to wait until 10.30pm to fly to Jordan. Arrived at the gate to find out flight delayed until 1am. After waiting nearly 10 hours, they started the boarding process. When my turn came, they told me my ticket was not valid and my seat sold. Told my boarding pass was not valid. Told the plane was overbooked and there were no seats available. The crew and the flight manager told us they would schedule us for the next flight. Told to call Royal Jordanian office and book our own tickets. It was 2am in the morning. After 6 hours of calling a member of staff helped us reserve a ticket. Had to wait another day to leave, but this was the best we could find. They did not pay for the hotel, transportation, or even money for food. I do not recommend flying with RJ, because they do not care about their customers.



Royal Jordanian Airlines Customer review :  11 May 2013 by John Solomon    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-AMM and AMM-IST in business. A321 from DXB and E95 from AMM. Cabin was tired in both planes as leather seats in business were cracking and interior generally faded. Otherwise a comfortable experience - impeccable service and delicious food. Flights were on time and efficient. Entertainment on both flights OK but still not at standard of many other airlines. E95 had portable entertainment units and the first two provided did not work. However, overall a pleasant experience and I would fly them again.



Royal Jordanian Airlines Customer review :  9 May 2013 by K Chye    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-AMM-KUL. Food was delicious and plentiful on all sectors. Transit in Amman less smooth due to poor service from Airport security. Service was courteous and friendly. I did slide down the seat which although flat does have quite a slope. Transit stop at BKK (had to remain on board and the cabin was hot with doors open and rowdy with Economy passengers wandering around trying different Business Class seats) marred an otherwise pleasant journey. Arrived KUL ahead of schedule despite the slight delay at Amman.



Royal Jordanian Airlines Customer review :  2 April 2013 by Khawla Amin    (Qatar)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amman to Bangkok. Yet again the service was excellent. The plane was clean. The food is among the best I have tasted. The entertainment was new and contained lots of movies. But, it's the staff that make the difference - very courteous.



Royal Jordanian Airlines Customer review :  2 April 2013 by E Faris    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great trip from Abu Dhabi to Amman and back on NYE! Staff could be a bit more professional. Plane did land and take off with reclined seats. Apart from that had a very pleasant flight. Wouldn't do a short distance flight to Amman with any other airline.



Royal Jordanian Airlines Customer review :  19 March 2013 by Ronnie Kwan    (Hong Kong)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HKG. Ground staff were rude at BKK. I'm the ruby status for Oneworld alliance and entitled check-in at business class counter. However, the staff member told me "line for business class only and you have to line up for economy class". I told her I was ruby status for oneworld, she did not care. In-flight, was so-so! Only sandwich served. In-flight entertainment was good! A lot of the latest movies to choose from.




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