Royal Jordanian Airlines Customer Reviews and Passenger Trip Reports

Chose to fly Hong Kong - Bangkok return as they had a good priced fare. A330 aircraft both ways was reasonably new, and the interior was reasonably clean. Inflight entertainment was quite good with a choice of recent movies. The biggest let down, was the food and the staff. Meal choices were identical on both journeys, and were very average in quality. I didn't like the soft drinks being poured out of 1.25L plastic bottles, it was quite low-rent, instead of being served a can. Contracted airport staff were surly, and I didn't get the seats I had chosen online both ways. Onboard staff were disinterested, and rarely interacted with passengers. It was as though they were there to get the least done as possible to get through the flight. They were very unprofessional, particularly the males who were laughing and joking around. For me, airline staff make or break and airline. On this airline, they didn't impress, therefore don't recommend this airline.

Travelled Business Class from Kuala Lumpur to Amman via Bangkok. All up it was a very pleasant flight. The food and drink was very good, the staff friendly and very attentive, and the seat comfortable. Probably not the equal of Business Class with Qantas, Singapore or BA, but still very good all the same.

Travelled Tel-Aviv to Bangkok via Amman. Flight to Amman was ok, but to Bangkok was not good, seats need renovation, food was average, served only water and hot coffee/tea, coke etc on request only from the crew. The quality of economy class was below average on the return flight, the food was better, but the crew didn't pay attention to the call button.

Frankfurt-Amman. In general, I was pleased. The hot food and drinks were nice. The plane was a bit small and the aisle seem narrow. However crew were pleasant.

TXL-AMM-BKK return in economy. All aircraft seemed modern, seats comfortable. Entertainment system is sufficient. Crew responsiveness is below average. Service on TXL-AMM return was good. BKK-AMM: never seen a crew ignorant like this. One full bar (with dinner) plus 2 coffee/tea services on a 8.5 hrs flight is simply not enough. No security checks before landing in AMM: pax landed with reclined seat backs, entertainment system running. The flight attendant in our section sat down during disembarkation. Avoid long stop-overs in Amman, the airport is ancient.

CDG-AMM-BKK return in economy. CDG-AMM, Airbus A320 not clean, fixed seat backs just like low cost airlines! VOD simple but correct. AMM-BKK like BKK-AMM, A330-200 well maintained and cleaned, with good VOD programs. Cabin crews not concerned by service: attendants deliver standard care to passengers. Very few smiles, and rather slow response. BKK-AMM, the two rear toilets were note in use. The only good point in all sectors is food: tasty, natural and served in large portions, while drink selection is more than correct. AMM airport is not too busy. RJ delivers an average product, with average aircraft, and lower than average cabin crews, but higher than average food.

Amman to Hong Kong with a 1hr stop in Bangkok. I was pleasantly surprised with the new A330. A decent entertainment system, but with a round trip of 11-13hrs each, you would have seen all the movies, and left with re-runs on your return. The food was ok on the first trip, but on the return, the options were limited, and the food was generally too spicy out of Bangkok, and no way to avoid it. The crew was still typical RJ crew, some were quite nice, but generally would ignore you if you called them, they attended to me 45 minutes after! Plane was clean, but seats not very comfortable for long trips, and the headphones were not very good quality. Other than a minor delay in Bangkok, the trip was actually quite good and restored my faith in RJ.

Bangkok to Hong Kong in Business Class. An otherwise superb experience ruined by the behaviour of one gate at BKK. Check-in swift and pleasant and given directions to the Thai Airways lounge. The flight was due to depart at 15.25, boarding time was 14.55. As we were coming towards the entrance to the gate lounge the lady in charge of dispatching the flight was waving her arms around and yelling at us to 'hurry up, everyone else is onboard and you are keeping them waiting'. I checked the time on my watch, it was 15.02. I was impressed by the Crown Class cabin on A330 aircraft. The J class cabin consisted of four rows of very comfortable sleeper seats in a 2x2x2 arrangement. The flight was only 2.45 in duration so I didn't get to test them in 'bed' mode but they were extremely comfortable to sit in. Inflight entertainment was on-demand but not as an extensive selection as some carriers. Surprised by the inflight service. The crew were very attentive and friendly and a full meal service was offered with appetizer and hot meal. Departed and arrived on time.

Flew from Bangkok to Tel Aviv via Amman. Aircraft was clean and the first flight early. My gluten free meal (fish with vegetables) was great for aircraft food. The remote control for my entertainment did not work, but otherwise the entertainment was okay, a reasonable selection. The negatives were the seat (very uncomfortable after only a couple of hours, and staff were aloof and did not respond to my call bell. The leg to Tel Aviv takes only half an hour so nothing can really go wrong, there was just a 20 minute delay that was fully explained. I would travel with them again because of the price but not eagerly.

Poor logistic in seating allocation: my daughter and I were separated all our legs totalling 34 hrs! More than 50% of passengers had to figure out their seating because all their bookings were in disarray. Air quality of flight NY to Amman is very poor, it's hot and no one was responding to the numerous requests. On return leg I was sat next to a sick passenger who coughed all the way. Royal Jordanian needs to respect that when passengers book together and request to be seated together, due consideration should prevail. Will never fly them again.

Booked seats, only to discover those booked seats, in both directions, were in fact not booked at all. I asked for an explanation. None given. Disinterested check-in staff could not care less. On the aircraft, the seats were in fact empty anyway! The carpet was ripped, the table damaged, seat a mess and the plane in need of a revamp. Unsmiling bored-looking cabin crew, disinterested staff overall. This airline's standards have deteriorated, I was very disappointed.

AMS-AMM-BKK-AMM-AMS Crown Class. All flights different but nice, but best crew on Amman to Amsterdam in Business Class. Only 3 passengers in Crown Class on my flight to Amsterdam. Food was in a buffet style to choose from. Unlimited drinks offered throughout all flights. Seats even on mid-haul with 2-2 configuration and "real" Business Class unlike other European Airlines. Amman to Bangkok and return on Airbus 330 with lie-flat seats. Personal Entertainment system on all seats, with not a lot of choice (which is no problem with overnight flights).

Amman-Bangkok on A330 in crown class. Everything was perfect from the =dedicated crown class check-in to the crown class lounge at queen Alia international airport. Excellent service and staff, good food and choices with old fashion trolley service. Good AVOD. The crown class seat is 60 in separation with four rows of 2x2x2 which makes the cabin not so crowded. Leather cream and grey lie flat seats which are comfortable.

Amman to Amsterdam Jan 2012. Flight should have taken 5 hrs - took over 17 hrs. Firstly 2 hour delay in Amman due to fog - no explanation given until we were in the air and no drinks given. We tried to land in Amsterdam at midday but due to high winds we diverted to Hamburg. In Hamburg we were not allowed to leave the plane or get any food or drink. Eventually got off the plane - immigration were unaware of who we were and a further delay was caused here. Before we left the plane the crew told all passengers that a representative from the airline would meet us in Hamburg - nobody met us and nobody knew where to go. We were told food and drink would be available for the passengers - this did not happen and each passenger had to pay for their own food and drink. We eventually left Hamburg after searching for the bus and arrived in Schiphol Airport Amsterdam after midnight All in all a terrible experience that I never want to repeat.

Hong Kong-Amman-London 27 Dec. New airbus, seats and leg room comfortable, food and drinks service good. Staff attentive. Only negative - not a huge choice of inflight entertainment on such a long journey, if travelling both directions in the same month you would have watched it all in one direction. Amman airport is a definite let down but next door they are building a new airport. A quality product that can only get better.

MAD-AMM-BKK return. The first leg was okay but the heating was on high and it was almost unbearable with many people complaining. Served a hot meal which wasn't bad and a good selection of beverages to choose from. Cabin crew were polite and attentive. The long haul to Bangkok was thankfully cooler and again the staff pleasant. Seating was fine and eyeshades and headphones given, the AVOD had a decent choice of movies and games. All in all not bad, only 2 issues would stop me from using RJ again, the first being the toilets were not kept very clean and smelt of urine and secondly having to stop over in Jordan, this has to be the worst airport I've ever been in. A shame for a decent airline as this will be a huge factor for a lot of its travellers.

ORD-AMM. We were very disappointed by this experience. The flight left on time. However, RJ's A340s are tired even in Crown Class. The cabin was clean but the equipment old. The TV monitor kept creeping down after raising it up which was so annoying. The food was terrible. The flight attendant presented a very nice menu with several courses. It turns out, these are "old" menus and RJ has dropped some of the hors d'oeuvre, soup and cheese selection. Food was served on a cart out of aluminium trays, not very appealing. The crew were not friendly. So surprised as RJ's shorter flights are very good.

JFK-AMM-JFK. We had an infant and asked for a row with access to bassinet. At check-in we were told we had a bassinet seat, and when we boarded we discovered that we did not have access to one. The crew were not helpful, rude and even threatened to offload me and my family and void our tickets. Very poor experience.