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Royal Jordanian Airlines Customer Reviews and Passenger Trip Reports
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Royal Jordanian Airlines Customer review : 22 May 2013 by Salem Alfarraj (Jordan) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled last week from Ohio to JFK, then JFK to Jordan. Arrived at JFK at 3pm and had to wait until 10.30pm to
fly to Jordan. Arrived at the gate to find out flight delayed until 1am. After waiting nearly 10 hours, they
started the boarding process. When my turn came, they told me my ticket was not valid and my seat sold. Told my
boarding pass was not valid. Told the plane was overbooked and there were no seats available. The crew and the
flight manager told us they would schedule us for the next flight. Told to call Royal Jordanian office and book
our own tickets. It was 2am in the morning. After 6 hours of calling a member of staff helped us reserve a ticket.
Had to wait another day to leave, but this was the best we could find. They did not pay for the hotel,
transportation, or even money for food. I do not recommend flying with RJ, because they do not care about their
customers.
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Royal Jordanian Airlines Customer review : 11 May 2013 by John Solomon (Australia) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DXB-AMM and AMM-IST in business. A321 from DXB and E95 from AMM. Cabin was tired in both planes as leather seats
in business were cracking and interior generally faded. Otherwise a comfortable experience - impeccable service
and delicious food. Flights were on time and efficient. Entertainment on both flights OK but still not at standard
of many other airlines. E95 had portable entertainment units and the first two provided did not work. However,
overall a pleasant experience and I would fly them again.
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Royal Jordanian Airlines Customer review : 9 May 2013 by K Chye (UK) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CDG-AMM-KUL. Food was delicious and plentiful on all sectors. Transit in Amman less smooth due to poor
service from Airport security. Service was courteous and friendly. I did slide down the seat which although flat
does have quite a slope. Transit stop at BKK (had to remain on board and the cabin was hot with doors open
and rowdy with Economy passengers wandering around trying different Business Class seats) marred an
otherwise pleasant journey. Arrived KUL ahead of schedule despite the slight delay at Amman.
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Royal Jordanian Airlines Customer review : 2 April 2013 by Khawla Amin (Qatar) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Amman to Bangkok. Yet again the service was excellent. The plane was clean. The food is among the best I
have tasted. The entertainment was new and contained lots of movies. But, it's the staff that make the
difference - very courteous.
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Royal Jordanian Airlines Customer review : 2 April 2013 by E Faris (UAE) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Great trip from Abu Dhabi to Amman and back on NYE! Staff could be a bit more professional. Plane did land
and take off with reclined seats. Apart from that had a very pleasant flight. Wouldn't do a short distance
flight to Amman with any other airline.
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Royal Jordanian Airlines Customer review : 19 March 2013 by Ronnie Kwan (Hong Kong) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK-HKG. Ground staff were rude at BKK. I'm the ruby status for Oneworld alliance and entitled check-in at
business class counter. However, the staff member told me "line for business class only and you have to line
up for economy class". I told her I was ruby status for oneworld, she did not care. In-flight, was so-so! Only
sandwich served. In-flight entertainment was good! A lot of the latest movies to choose from.
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Royal Jordanian Airlines Customer review : 12 March 2013 by Peter Banik (Slovakia) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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VIE-AMM-AUH, DXB-AMM-VIE in economy. Very nice experience. Cabin was in good shape and there was
above-average legroom. Aircraft's were equipped with AVOD with really good selection of movies. Cabin crew
ranged from average to excellent. Finally, meal was very good and in economy there was choice of 3 meals
which is rather unusual, although they could have run few more rounds of drinks given the length of flights.
The only downside is Amman airport which is not exactly a great experience. In addition, they weren't able to
issue boarding pass for our connecting flight in Dubai which could have complicated our short transfer in
Amman, but fortunately we arrived to transfer desk as first passengers from our flight. It is noteworthy that
once many people with same problem from our flight came to transfer desk, they quickly opened 4 more
counters so I guess they were well-prepared for this.
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Royal Jordanian Airlines Customer review : 7 March 2013 by Jan Kaye (Australia) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from BKK to AMM on A330 - was disappointed. Food was very basic tiny portion and only 1 hot meal
served on 11 hour flight. The seat hurt. The flight attendants did not give water throughout the flight but
slept and talked at the rear of the aircraft. Toilets were filthy, never cleaned throughout flight. The
entertainment system was good with new movies and touch screen. My first time on RJ and I think it will be
my last.
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Royal Jordanian Airlines Customer review : 4 March 2013 by Phil Perkins (Australia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I read about this airline before I left Australia and had some concerns, however, after 4 flights with them my
wife and I both agree that this is a good airline. Yes, food is simple but OK, yes there is no alcohol openly
served but I got some wine. Seats were comfortable and the fights were all on time with a modern fleet of
aircraft. We had no problem with the inflight service it was all very friendly. All but one flight was not booked
out and we could move and stretch our legs and get some shot eye. My wife and I said we would both be
happy to fly Royal Jordan airlines anytime in fact they deserve a higher rating than they have received.
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Royal Jordanian Airlines Customer review : 14 February 2013 by F Wong (Hong Kong) |
| Rating : 5/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HKG-BKK-HKG. Being in high season for Chinese new year, this was one of the few biz class I could still book
at short notice, first time flying with them, and feeling hesitant about the next time given the less than
satisfactory experience. Boarding in HKG and BKK was good and orderly. The leather seat was impressive
enough. Rather comfortable, but angle-lie flat (i.e. feeling like sliding down) makes you think twice about
flying anything longer than 5 hours with them. Service was fine, friendly and efficient enough. However, flying
at 9pm from HKG to BKK. I was only served 3 mini open sandwiches instead of a dinner, first time feeling
hungry after a biz class flight! No fast track immigration card available when reaching BKK, this was very
disappointing. Return flight fared better, but when I stepped on board they were too busy doing other chores,
hence no greetings! Finally was served a full lunch which was of good quality. Other than that, the IFE was
ok, although choices a bit limited. What I most disliked was to see some of their off-duty staff (not in
uniforms) occupying biz class seats. Luggage in HKG arrived last even thought marked priority bags.
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Royal Jordanian Airlines Customer review : 13 February 2013 by Y Abedrabbo (Jordan) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMM-DXB-AMM. Brilliant flight as usual. Cabin crew were very friendly and attentive, food was delicious and
abundant and the seat was very comfortable with ample legroom. A bit of delay in departure, but that was
due to Dubai immigrations and not RJ, but we ended up arriving on-time. Very much recommended!
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Royal Jordanian Airlines Customer review : 7 February 2013 by Hakam Nabulsi (Jordan) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMM-DXB and back, flight was excellent as usual. I fly this route very regularly and RJ proved to be the best
operating this route. The food was excellent and delicious, (Fish with Rice) and the entertainment was even
better. Would recommend RJ.
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Royal Jordanian Airlines Customer review : 4 February 2013 by Khawla Amin (Qatar) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Amman to Doha. Another very good onboard experience with RJ. Food as usual was delicious, flight
attendants extremely attentive, the Embraer 195 aircraft clean with great comfortable leather seats.
However, I have to admit that RJ ground staff are not so good and need to be trained to be more transparent
with passengers. Our flight was delayed for 2 hours and each RJ rep at the airport gave a different story and
they were all obviously clueless and kept us in the dark with no update of any kind. It's a shame that RJ has
such great flight attendants and yet untrained unprofessional ground staff.
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Royal Jordanian Airlines Customer review : 15 January 2013 by G Abenaa (Germany) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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TXL via Amman to Dubai return. Clean airplane with plenty of leg space and very good food. The quick
transfer of only 50 mins on each flight was without any problems and works efficient.
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Royal Jordanian Airlines Customer review : 14 January 2013 by M Kolosov (France) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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FRA-AMM-BKK-AMM-FRA. Flights FRA-AMM and AMM-FRA operated on Airbus 320 with built-in entertainment
system. Food was inexpensive but ok for the price paid. Crew members were nice and passenger caring.
Crown Lounge in Amman is poor and requires major investments, plenty of personnel there who are actually
doing nothing for the passengers. AMM-BKK return legs on Airbus 330, aircraft were not new but still met the
regular comfort standards. Entertainment system's choice is slightly wider compared with RJ medium-haul but
still poor when compared to other Arab airlines flying to BKK. Crew were inattentive and responded poorly to
passenger needs. Nothing to say or remember about the food, average is a right word for the entire
experience.
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Royal Jordanian Airlines Customer review : 9 January 2013 by Brian Levy (Ireland) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR to Tel Aviv via Amman return. Food was excellent including surprisingly a full hot lunch on the 40 minute
Amman-TLV sector. Flight attendants on all sectors were courteous, smiling and generous with food and
drinks. Seats were comfortable. Transit in Amman was quick and efficient. My first time with Royal Jordanian
and I'm quite a satisfied customer.
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Royal Jordanian Airlines Customer review : 13 December 2012 by John Duffus (Thailand) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BKK-AMM-LHR-AMM-BKK to take advantage of stop-over on outward leg to visit Petra. The TG lounge at BKK’s
E concourse cannot cope when it is over-packed with late evening flyers, the food selection is very poor. Last-
minute gate change not announced in the lounge resulting in a long back-track. A330 angled flat seats are
the most comfortable of many I have experienced and I managed sleep on the night sectors. Arrival at
Amman was a huge let-down. No-one at the currency exchange and no officer at the visa on arrival desk. Bag
took 45 minutes to arrive. The new terminal cannot open soon enough. At LHR there was another 45 minutes
wait for the bags of about 20 passengers whilst all other bags cleared within 30 minutes. Transit in AMM en
route back from LHR was as bad, with lengthy waits to get near the departure gate and absolutely no
organization. On the other hand, meals on the AMM-LHR sectors were excellent, as was the smiling service.
The replacement of the A330 with an A320 for LHR-AMM was no hardship, even though the seat pitch is
considerably reduced. BA’s Terminal 3 lounge with excellent food and drinks was almost empty for a full 2
hours before the flight. RJ provides a very good service. It's a pity the airports let it down.
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Royal Jordanian Airlines Customer review : 4 December 2012 by Hakam Nabulsi (Jordan) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMM-DXB (return). RJ are really improving. Seat was very comfortable, dinner of rice with fish which tasted
very good. AVOD is also good, but I didn't use it. Return was in business class which was even better than
economy. I recommend it.
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Royal Jordanian Airlines Customer review : 29 November 2012 by Khawla Amin (Qatar) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Amman to Aqaba on Embraer175. Served a full hot meal, tea, coffee and water on this very short 40 minute
flight. The 3 flight attendants were very helpful. The leather seats were comfortable and the flight was only
half full so I was lucky to have an empty seat next to me. RJ has improved tremendously lately and I really
hope they stay this way.
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Royal Jordanian Airlines Customer review : 27 November 2012 by Brady Khoo (Malaysia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Economy class from KL to Amman via Bangkok return last week. In-flight service lousy and slow. Cabin crew
not only unfriendly but rude. They informed that that they do not take and fill water containers, we need to
proceed to their station to fill the containers. I proceed to the station and asked them to fill up my water
container and what I got is "We are busy, sit down". I proceed to another station at the back where they
rudely informed me there is not enough water to go around. Bread served with the meals was not only cold
but hard as rock. They do not say excuse me when pushing the cart and when they bump into you, they just
ignore you and push the cart away. During stopover at Bangkok, no one is allowed to use the toilet. I feel
that the crews only do the bear minimal throughout the flight.
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Royal Jordanian Airlines Customer review : 27 November 2012 by J Langford (UK) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-BKK via Amman. First leg was rather packed, surrounded by flight crew from a previous flight. Service
was fast and polite, and I was kept supplied with beer for the majority of the flight. Meal was nice, as was
the silver service treatment. Second leg was generally friendlier. Despite most of the passengers being
asleep I didn't get the feeling that the crew were disinterested. Managed to sleep for an hour or so, without
falling out of my chair, but I never have them in the full sleeping position anyhow. My only slight gripe was
not being able to have a beer as my arrival drink, which other airlines seem to allow, although I was given a
beer as soon as the cabin crew started moving in air. IFE had more than enough to keep me occupied
throughout the flights. At LHR I made full use of the fast track immigration, and the BA lounge was in tiptop
shape, very good selection of beers, and wines, spirits were so so. Good (ish) view of the runway, and some
parts of the terminal. Toilets were spotless too, the cleaner seemed to clean after every passenger. Amman's
Lounge was reasonable, ample seating but very few plug sockets. Bar was somewhat limited, but being a
Jordan I didn't really expect it to be as overtly displaying alcohol as London.
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Royal Jordanian Airlines Customer review : 26 November 2012 by Claudia Heidel (Germany) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Berlin to Bangkok via Amman. First sector on a very new-looking A319 with individual IFE's. Provided with a
hot meal on take-off, free unlimited alcoholic drinks for economy and a hot pizza slice shortly before arrival.
The crew were serious but courteous. The service was quick. Our transit in Amman exceeded 6 hours and we
were pleasantly surprised to be shuttled to the Golden Tulip Queen Alia Hotel. Amman to Bangkok was on a
larger A330 again with individual IFE's, 2 full hot meals and a snack and attentive service. The price was very
cheap and I would fly them again considering the price, quality and quantity of food and IFE's with lots of
Western films and programs.
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Royal Jordanian Airlines Customer review : 19 November 2012 by Magdy Louka (Cyprus) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Amman to Paris on A321. Business class was comfortable for a single aisle plane. Served champagne and
hors d'oeuvres before take-off. Flight was around 5 hours but were served 2 full hot meals during it with real
china . This has never happened to me before on any airline on a similar duration flight. The choice of meals
was delicious especially the Arab dishes. The drinks kept flowing. Flight attendants were courteous and
friendly. We were also handed out souvenirs from Jordan on arrival which was a nice touch. RJ's business
class really impressed me and I will fly them again.
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Royal Jordanian Airlines Customer review : 15 November 2012 by D Harvey (UK) |
| Rating : 1/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew LHR-BKK via Amman in business class. Service was slow, only offered 1 drink before dinner, served food
which was ok, wine served after dinner was finished. Requested a further drink and got sneered at and it
showed up 20 mins later. Tried to use the toilets and was accused of being in economy, whilst in the toilet a
steward banged on the door! We fly business class as a treat when we go on holiday - there was nothing
about any of the 4 flights we took that was a treat - the service is slow, surly and at times rude . We will
never fly this airline again.
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Royal Jordanian Airlines Customer review : 13 November 2012 by Hamad Nabulsi (Jordan) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMM-BEY-AMM. Amman-Beirut: on an embraer; clean, leg room was ample and food okay for the trip of 45-50
minutes. Food consisted of a croissant and a cup of juice. Beirut-Amman: on an airbus A319, clean aircraft
with comfortable seats and good leg-room, food consisted of a cupcake and a cup of juice. Would recommend
it as RJ is improving very much and I prefer it when traveling. Note: in-flight entertainment was simple, it
consisted of commercials and videos, however there were screens for every passenger.
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Royal Jordanian Airlines Customer review : 24 October 2012 by Taylor Adam (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-CMB and BKK-LHR both via AMM. London to Amman in economy both ways on a new Airbus A321. Flights
originally scheduled to be operated by A330-200 type aircraft. Very long flight on A321 but seat and pitch was
comfortable and offered good leg room. Food however in economy was not good and certainly did not match
economy meals of other airlines in the Middle East. Crew were pleasant and helpful on both flights. Amman
to Colombo on A330.and upgraded to business class. Seats impressive and offered great comfort and easy to
sleep in. Food was excellent as was service. I can only echo the same on the Bangkok to Amman flight which
again was in business class. My only issue would be the infight entertainment which is very poor as the
movie and music channels offer little choice or variety. Amman airport is terrible to transit in. Toilets are dirty
and no nice restaurants or comfortable seating. By far the worst airport I have been in transit through.
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Royal Jordanian Airlines Customer review : 12 October 2012 by A Khraizat (USA) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DTW-BEY. I didn't like the comfort of the seats - not much leg room. I don't recommend the food. Entertainment was
excellent. Overall, staff very friendly and attend to your needs and wants.
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Royal Jordanian Airlines Customer review : 9 October 2012 by K Xavier (Malaysia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Kuala Lumpur to Bangkok on Royal Jordanian. It was a transit flight so after Bangkok it went to Amman. The flight was
packed and the seating was a slight issue both going and returning from Bangkok. Stewardess had to rearrange certain
people and the fussy people who insisted on sitting with their family added to the problem. The seats were as
comfortable as any other economy seat would be.
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Royal Jordanian Airlines Customer review : 24 September 2012 by Z Pappas (USA) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMM-LHR. By far one of the most pleasant flights of the year. I was shocked when I saw the interior of RJ's
cabins. They are exactly like Virgin-America's White Leather seats with a fairly decent recline for a 3+ hour
flight to LHR. Food was excellent, service was excellent and friendly, and the ground staff/lounge facilities
were wonderful in AMM. Crown Class check-in at Queen Alia was actually a unique experience and was more
like a first class experience than a business class. I would have flown RJ from NYC to AMM non-stop rather
than connect with BA in LHR which was a horrible experience. Keep it up RJ!
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Royal Jordanian Airlines Customer review : 19 September 2012 by Zita Kovacs (Germany) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Mumbai-Amman-Amsterdam. At check-In in Mumbai we had to queue for more than one hour. The flight was
excellent, the food was great, the movies weren't the best in the entertainment program, but otherwise
everything was great. Extra point: we could book a one day stopover and spent a nice day in Amman. On
arrival to Amman we were asked if we would like to change our flight for the same day as they still had
seats. Amman Airport is working well, we needed twenty minutes from arriving to the airport to sitting at the
gate.
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Royal Jordanian Airlines Customer review : 30 August 2012 by H Nabulsi (Jordan) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AMM-BEY on an nice clean embraer. Leg room is average, cup cake was served. The trip was only 45-60
minutes. But what I really liked is RJ has a security check on board their aircraft's. FAs were okay, all in all
average flight.
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Royal Jordanian Airlines Customer review : 29 August 2012 by Kittikul Musa (Thailand) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Bangkok-Amman-Beirut on 16th of August 2012. First leg was fantastic. The flight was on time and the seats
for Business on the A330 were just like those of any other airline. The meals were delicious and filling and
the cabin crew were friendly, Inflight entertainment was also good. Transit in Amman was easy and hassle
free, the new terminal that's almost finished looks very nice. Our short flight to Beirut was also spot on time.
I will definitely be flying RJ again!
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Royal Jordanian Airlines Customer review : 15 August 2012 by S Levy (USA) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight on time from AMM to JFK. Clean aircraft, decent entertainment and legroom, good food, and lovely
cabin crew who worked hard, given the demanding passengers who each seemed to have a handful of kids.
The only thing that let down the experience is the miserable Amman airport - old, tired, and in worse shape
than the last time I went through it two years ago. The new terminal is due to open in January, but I'll
believe it when I see it. Overall, a good experience that I would recommend.
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Royal Jordanian Airlines Customer review : 6 August 2012 by Paul Rex (UK) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Business Class LHR to BKK via Amman. Crew seemed rather bad tempered with each other on first leg,
possibly due to impact of Ramadan as this was an early evening flight before fasting had ended. Seats in
need of maintenance; three personal light fittings missing on four seats in rear two rows, headphones not
working on first leg, footrest broken on my seat on the second leg. Seats are angled flat on the A330, OK as
long as footrest is working properly! Food good, both flights very punctual, transfer in Amman
straightforward.
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Royal Jordanian Airlines Customer review : 2 August 2012 by Khawla Amin (Qatar) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Doha to Amman. Embraer aircraft clean, nice leather seats, spacious. Flight attendants were friendly on a full
flight. Pleasantly surprised with our hot lunch which was delicious and generous (3 choices of fish, chicken or
beef), a sandwich was also handed out before arrival. All this on a 2.5 hour flight! Price was just right. Highly
recommended.
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Royal Jordanian Airlines Customer review : 5 July 2012 by T Jboor (USA) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
My wife travelled with our 6 month old child yesterday 7/3/2012, departing from NY JFK airline RJ 261 to
Amman Jordan, she was promised an infant bassinet, they never gave her the bassinet. Staff informed her
that there weren't any left, very rudely and unprofessionally. To top it off she had to stay in her seat the
whole trip time with the baby in her lap.
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Royal Jordanian Airlines Customer review : 3 July 2012 by Ghassan Zumot (Australia) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I travelled from Amman to Paris mid-June. Punctual operation, clean interior, friendly staff, and a TV screen in
seat. The selection of TV programs included recent movies which I did not expect. The flight was virtually
effortless, except for one flight attendant who I felt was a bit lazy. Overall, it was a good experience. I will
definitely fly Royal Jordanian again.
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Royal Jordanian Airlines Customer review : 3 July 2012 by B Makawi (USA) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Staff are unprofessional. Our seats were changed several times. Our flight was delayed, which is expected
but how they handled it was very poor.
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Royal Jordanian Airlines Customer review : 14 June 2012 by Linda Cataldo (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Touring Holiday to Amman. Aircraft was fairly new however the cleanliness of the toilets left a lot to be
desired. The food was very poor. You don't get cans of drink, you only get one drink poured. One cup of tea or
coffee with your meal. Staff were disinterested in passengers. Passengers appeared to be an unwanted
distraction to the staff being able to laugh and joke with each other. We upgraded to business class going
out and what a disappointment that was. The food was somewhat better than economy but not by much.
Would we recommend Royal Jordanian – definitely not?
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Royal Jordanian Airlines Customer review : 14 June 2012 by G Barnard (Australia) |
| Rating : 9/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
My husband and another couple travelled Amman to Bangkok on 12 June 2012. We had booked economy class
and 15 minutes before boarding an announcement was made that there were 6 crown class seats available at
an unbelievable price so we snapped them up. Everything was done in a professional manner and my husband
escorted back through security after completing the payment. It was the best flight we have experienced and
were all able to get a good amount of sleep. Staff were professional and attentive and the meal was good,
and also the entertainment system.
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Royal Jordanian Airlines Customer review : 18 May 2012 by Edward Purcell (UK) |
| Rating : 5/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Business Class from Heathrow to Bangkok return. Maybe called Business Class, but not world class. Bit miffed
to be charged $15 for a shower in the Crown lounge at Amman, and then to find that the shower was dirty, ill
maintained and with no selection of toiletries. I am very disappointed.
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Royal Jordanian Airlines Customer review : 14 May 2012 by N Cheung (New Zealand) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Chose to fly Hong Kong - Bangkok return as they had a good priced fare. A330 aircraft both ways was
reasonably new, and the interior was reasonably clean. Inflight entertainment was quite good with a choice
of recent movies. The biggest let down, was the food and the staff. Meal choices were identical on both
journeys, and were very average in quality. I didn't like the soft drinks being poured out of 1.25L plastic
bottles, it was quite low-rent, instead of being served a can. Contracted airport staff were surly, and I didn't
get the seats I had chosen online both ways. Onboard staff were disinterested, and rarely interacted with
passengers. It was as though they were there to get the least done as possible to get through the flight.
They were very unprofessional, particularly the males who were laughing and joking around. For me, airline
staff make or break and airline. On this airline, they didn't impress, therefore don't recommend this airline.
|
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Royal Jordanian Airlines Customer review : 1 May 2012 by Shane Walker (Bangladesh) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Travelled Business Class from Kuala Lumpur to Amman via Bangkok. All up it was a very pleasant flight. The
food and drink was very good, the staff friendly and very attentive, and the seat comfortable. Probably not
the equal of Business Class with Qantas, Singapore or BA, but still very good all the same.
|
|
Royal Jordanian Airlines Customer review : 25 April 2012 by Snir Rahamim (Israel) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Travelled Tel-Aviv to Bangkok via Amman. Flight to Amman was ok, but to Bangkok was not good, seats need
renovation, food was average, served only water and hot coffee/tea, coke etc on request only from the crew.
The quality of economy class was below average on the return flight, the food was better, but the crew didn't
pay attention to the call button.
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|
Royal Jordanian Airlines Customer review : 31 March 2012 by Seamus Moran (Germany) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Frankfurt-Amman. In general, I was pleased. The hot food and drinks were nice. The plane was a bit small
and the aisle seem narrow. However crew were pleasant.
|
|
Royal Jordanian Airlines Customer review : 28 February 2012 by J Deutscher (Germany) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
TXL-AMM-BKK return in economy. All aircraft seemed modern, seats comfortable. Entertainment system is
sufficient. Crew responsiveness is below average. Service on TXL-AMM return was good. BKK-AMM: never seen
a crew ignorant like this. One full bar (with dinner) plus 2 coffee/tea services on a 8.5 hrs flight is simply not
enough. No security checks before landing in AMM: pax landed with reclined seat backs, entertainment
system running. The flight attendant in our section sat down during disembarkation. Avoid long stop-overs in
Amman, the airport is ancient.
|
|
Royal Jordanian Airlines Customer review : 16 February 2012 by Dominique Epstein (France) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
CDG-AMM-BKK return in economy. CDG-AMM, Airbus A320 not clean, fixed seat backs just like low cost
airlines! VOD simple but correct. AMM-BKK like BKK-AMM, A330-200 well maintained and cleaned, with good
VOD programs. Cabin crews not concerned by service: attendants deliver standard care to passengers. Very
few smiles, and rather slow response. BKK-AMM, the two rear toilets were note in use. The only good point in
all sectors is food: tasty, natural and served in large portions, while drink selection is more than correct. AMM
airport is not too busy. RJ delivers an average product, with average aircraft, and lower than average cabin
crews, but higher than average food.
|
|
Royal Jordanian Airlines Customer review : 31 January 2012 by R Bisher (Jordan) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Amman to Hong Kong with a 1hr stop in Bangkok. I was pleasantly surprised with the new A330. A decent
entertainment system, but with a round trip of 11-13hrs each, you would have seen all the movies, and left
with re-runs on your return. The food was ok on the first trip, but on the return, the options were limited, and
the food was generally too spicy out of Bangkok, and no way to avoid it. The crew was still typical RJ crew,
some were quite nice, but generally would ignore you if you called them, they attended to me 45 minutes
after! Plane was clean, but seats not very comfortable for long trips, and the headphones were not very good
quality. Other than a minor delay in Bangkok, the trip was actually quite good and restored my faith in RJ.
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|
Royal Jordanian Airlines Customer review : 31 January 2012 by J Duckie (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Bangkok to Hong Kong in Business Class. An otherwise superb experience ruined by the behaviour of one
gate at BKK. Check-in swift and pleasant and given directions to the Thai Airways lounge. The flight was due
to depart at 15.25, boarding time was 14.55. As we were coming towards the entrance to the gate lounge the
lady in charge of dispatching the flight was waving her arms around and yelling at us to 'hurry up, everyone
else is onboard and you are keeping them waiting'. I checked the time on my watch, it was 15.02. I was
impressed by the Crown Class cabin on A330 aircraft. The J class cabin consisted of four rows of very
comfortable sleeper seats in a 2x2x2 arrangement. The flight was only 2.45 in duration so I didn't get to test
them in 'bed' mode but they were extremely comfortable to sit in. Inflight entertainment was on-demand but
not as an extensive selection as some carriers. Surprised by the inflight service. The crew were very
attentive and friendly and a full meal service was offered with appetizer and hot meal. Departed and arrived
on time.
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Royal Jordanian Airlines Customer review : 20 January 2012 by J Atkins (Australia) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew from Bangkok to Tel Aviv via Amman. Aircraft was clean and the first flight early. My gluten free meal
(fish with vegetables) was great for aircraft food. The remote control for my entertainment did not work, but
otherwise the entertainment was okay, a reasonable selection. The negatives were the seat (very
uncomfortable after only a couple of hours, and staff were aloof and did not respond to my call bell. The leg
to Tel Aviv takes only half an hour so nothing can really go wrong, there was just a 20 minute delay that
was fully explained. I would travel with them again because of the price but not eagerly.
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Royal Jordanian Airlines Customer review : 19 January 2012 by L Ular (USA) |
| Rating : 4/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Poor logistic in seating allocation: my daughter and I were separated all our legs totalling 34 hrs! More than
50% of passengers had to figure out their seating because all their bookings were in disarray. Air quality of
flight NY to Amman is very poor, it's hot and no one was responding to the numerous requests. On return leg
I was sat next to a sick passenger who coughed all the way. Royal Jordanian needs to respect that when
passengers book together and request to be seated together, due consideration should prevail. Will never fly
them again.
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|
Royal Jordanian Airlines Customer review : 19 January 2012 by J Jenkins (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Booked seats, only to discover those booked seats, in both directions, were in fact not booked at all. I asked
for an explanation. None given. Disinterested check-in staff could not care less. On the aircraft, the seats
were in fact empty anyway! The carpet was ripped, the table damaged, seat a mess and the plane in need of
a revamp. Unsmiling bored-looking cabin crew, disinterested staff overall. This airline's standards have
deteriorated, I was very disappointed.
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