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Royal Jordanian Airlines Customer Reviews and Passenger Trip Reports



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Royal Jordanian Airlines Customer review :  19 January 2012 by R Schuiling    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-AMM-BKK-AMM-AMS Crown Class. All flights different but nice, but best crew on Amman to Amsterdam in Business Class. Only 3 passengers in Crown Class on my flight to Amsterdam. Food was in a buffet style to choose from. Unlimited drinks offered throughout all flights. Seats even on mid-haul with 2-2 configuration and "real" Business Class unlike other European Airlines. Amman to Bangkok and return on Airbus 330 with lie-flat seats. Personal Entertainment system on all seats, with not a lot of choice (which is no problem with overnight flights).



Royal Jordanian Airlines Customer review :  18 January 2012 by Karim Samawi    (Jordan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amman-Bangkok on A330 in crown class. Everything was perfect from the =dedicated crown class check-in to the crown class lounge at queen Alia international airport. Excellent service and staff, good food and choices with old fashion trolley service. Good AVOD. The crown class seat is 60 in separation with four rows of 2x2x2 which makes the cabin not so crowded. Leather cream and grey lie flat seats which are comfortable.



Royal Jordanian Airlines Customer review :  11 January 2012 by A Donlan    (Netherlands)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amman to Amsterdam Jan 2012. Flight should have taken 5 hrs - took over 17 hrs. Firstly 2 hour delay in Amman due to fog - no explanation given until we were in the air and no drinks given. We tried to land in Amsterdam at midday but due to high winds we diverted to Hamburg. In Hamburg we were not allowed to leave the plane or get any food or drink. Eventually got off the plane - immigration were unaware of who we were and a further delay was caused here. Before we left the plane the crew told all passengers that a representative from the airline would meet us in Hamburg - nobody met us and nobody knew where to go. We were told food and drink would be available for the passengers - this did not happen and each passenger had to pay for their own food and drink. We eventually left Hamburg after searching for the bus and arrived in Schiphol Airport Amsterdam after midnight All in all a terrible experience that I never want to repeat.



Royal Jordanian Airlines Customer review :  2 January 2012 by R Klingelholler    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong-Amman-London 27 Dec. New airbus, seats and leg room comfortable, food and drinks service good. Staff attentive. Only negative - not a huge choice of inflight entertainment on such a long journey, if travelling both directions in the same month you would have watched it all in one direction. Amman airport is a definite let down but next door they are building a new airport. A quality product that can only get better.



Royal Jordanian Airlines Customer review :  16 December 2011 by E Connor    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-AMM-BKK return. The first leg was okay but the heating was on high and it was almost unbearable with many people complaining. Served a hot meal which wasn't bad and a good selection of beverages to choose from. Cabin crew were polite and attentive. The long haul to Bangkok was thankfully cooler and again the staff pleasant. Seating was fine and eyeshades and headphones given, the AVOD had a decent choice of movies and games. All in all not bad, only 2 issues would stop me from using RJ again, the first being the toilets were not kept very clean and smelt of urine and secondly having to stop over in Jordan, this has to be the worst airport I've ever been in. A shame for a decent airline as this will be a huge factor for a lot of its travellers.



Royal Jordanian Airlines Customer review :  15 December 2011 by Ted Chigaros    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-AMM. We were very disappointed by this experience. The flight left on time. However, RJ's A340s are tired even in Crown Class. The cabin was clean but the equipment old. The TV monitor kept creeping down after raising it up which was so annoying. The food was terrible. The flight attendant presented a very nice menu with several courses. It turns out, these are "old" menus and RJ has dropped some of the hors d'oeuvre, soup and cheese selection. Food was served on a cart out of aluminium trays, not very appealing. The crew were not friendly. So surprised as RJ's shorter flights are very good.



Royal Jordanian Airlines Customer review :  24 November 2011 by Jim Palermo    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-AMM-JFK. We had an infant and asked for a row with access to bassinet. At check-in we were told we had a bassinet seat, and when we boarded we discovered that we did not have access to one. The crew were not helpful, rude and even threatened to offload me and my family and void our tickets. Very poor experience.



Royal Jordanian Airlines Customer review :  22 November 2011 by Kent McCully    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Chicago to Amman business class, Amman to Cairo coach on to Amman and return to Chicago. We loved the business class seats because they are truly 180 degrees. We found the entertainment, cleanliness, food and service to be very good. We were delayed in Cairo when returning to Amman because of a sand storm and didn't know the reason for the delay until we arrived in Amman. Communication could have been better. Superb lounge in Amman.



Royal Jordanian Airlines Customer review :  17 October 2011 by K Wright    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-AMM-RUH in economy. The first flight was 12 hours - one service at the beginning of the flight, and another before the end of this flight - an eight hour stretch with no service at all. Not a good impression. It is unusual to have breakfast before landing at 4pm. The flight to RUH was different. The service and food were outstanding. Slight delay on this flight, pilot very apologetic. Cabin cleanliness, comfort, and inflight entertainment all respectable. Although not Qatar or Etihad, overall RJ is a decent operation. But long haul can improve.



Royal Jordanian Airlines customer review :  3 October 2011 by S Mundhra    (Hong Kong)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-BKK-AMM in Economy Class. Check-in was swift and the flight on time. The aircraft was an A330-200 and was clean. Onboard, there was AVOD with around 30 movies. The headphones could be kept and the crew pleasant. The meal was good, drinks offered and a selection of juices. Seat-pitch was good at 32" and I particularly liked the cream colour of the seats. All in all, good value for money.


Royal Jordanian Airlines customer review :  29 September 2011 by M Kubini    (Slovakia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-AMN-DEL. Economy flight from Vienna on A320, clean, new feeling interior, friendly staff. AVOD available, choice of 3 meals. Amman airport didn't make such a good impression, old and uncomfortable. Flight to Delhi wasn't so good, the cabin looked old, no AVOD, but good leg room and the meal was nice.


ROYAL JORDANIAN AIRLINES customer review :  12 September 2011 by G Freeman (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We found the onboard services to be of a poor standard. Flying to Amman and returning to Kuala Lumpur we found the services provided inadequate and far below standard. We are frequent air commuters within the Asian and European arenas.


ROYAL JORDANIAN AIRLINES customer review :  11 September 2011 by Mike Lau (Malaysia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

AMM-KUL in Economy. On the BKK-KUL sector, the cabin crew did not smile and most of the time they were indifferent to passengers. There was one incident where one flight steward shouted at a passenger who just came out of the lavatory to return to his seat as the seat belt sign came on. When I asked for a comment card later on, one stewardess, from the code share partner, pretended not to hear and I had to raise my voice to get her attention. Definitely need a refresher course in dealing with passengers. A low cost carrier can do much better than this airline, in my opinion.


ROYAL JORDANIAN AIRLINES customer review :  4 September 2011 by P Arnold (Jordan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

AMM-SSH return in Business. A319 out E195 back. Good crew both directions. Nice snack served, good drinks service available outbound but no drink offered on return leg. No towels offered on return leg although we did see towels taken to coach. Upon arrival at SSH curtain left open so stampede upon arrival. Return leg much better due to astute flight manager.


ROYAL JORDANIAN AIRLINES customer review :  26 August 2011 by Y Abedrabbo (Jordan)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AMM-AMS return. I am a frequent flyer and they never fail to impress me. This flight was on time and the onboard service, food and beverages was good. I travel Economy Class and the seat is comfortable compared to other European airlines I have used.


ROYAL JORDANIAN AIRLINES customer review :  26 August 2011 by P Walton (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TLV-AMM. Economy. Short flight on a smart Embraer aircraft. BAEC gold so allowed access to the Business lounge at TLV. Very little food, bit of cake, crackers etc, surly staff. Prompt boarding. Surprisingly roomy onboard. Fruit juice in a carton brought round prior to take-off. A long taxi before takeoff. Bussed from aircraft to arrivals. Luggage off smartly and immigration cleared without a hitch.


ROYAL JORDANIAN AIRLINES customer review :  24 August 2011 by V Salo (Finland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VIE-AMM-LHR on A320 and A330. Food quite good for Economy, even choice of meal available on the A320 flight. AVOD on both planes, staff friendly. AMM airport is rather unpleasant, but the flights themselves were good.


ROYAL JORDANIAN AIRLINES customer review :  15 August 2011 by J Johnson (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Amman-Amsterdam. Economy Class. Nice, new-feeling interior with great entertainment selections. Flight attendants were helpful and friendly. A hot meal was served. Overall very comfortable flight.


ROYAL JORDANIAN AIRLINES customer review :  13 August 2011 by Shawkat Tuffaha (Jordan)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

The Business Class/Crown Class was amazing. Montreal to Amman. Very polite and friendly service from the cabin crew with an excellent choice of food. Entertainment was good with plenty of choice.


ROYAL JORDANIAN AIRLINES customer review :  22 July 2011 by K Han (Jordan)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Amman to Dammam was a disaster, the plane was small, the crew was disrespectful and the food was cold. There was no good entertainment during the flight, I will not be flying Royal Jordanian again.


ROYAL JORDANIAN AIRLINES customer review :  18 July 2011 by K Baker (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-AMM. Roundtrip flight was rather comfortable. Both flights were full and service was good. Each seat had a rather large on-demand video/audio screen. Food was adequate but nothing special. Two meals were served during this 11.5 hr flight. Although American Airlines details were in RJ's booking record, after weeks with no AA credit I still needed to fax boarding passes and flight itinerary to AA to secure credit. I would take the RJ flight again since its nonstop from JFK-AMM.


ROYAL JORDANIAN AIRLINES customer review :  14 July 2011 by A Berrou (France)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

CDG-AMM on A310, AMM-CDG on A321. Both cabins were fine. The A310 was pretty old but it had fully reclinable seats. Good food with several choices. Friendly flight attendants. Both flights were on time. Lounge at CDG (shared with AA) was inadequate, but the one in AMM was excellent. Very good value for money. At AMM airport, there are dedicated check-in and immigration counters. I was able to finish all formalities in 5min!


ROYAL JORDANIAN AIRLINES customer review :  28 June 2011 by Christine Schreiner (Austria)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-AMM-VIE: I was sceptical reading all the reviews but since I am a student and money is the deciding factor, I decided to try it myself. My biggest worry after reading several reviews was the loss of my luggage but expecting nothing I was positively surprised. The stuff in HGK and on board was friendly. The food was good (it is not a 5-star restaurant but an airplane). The seat was comfortable/uncomfortable as all the airplane seats are in economy. Entertainment system was up-to-date and played many new and old movies (very good selection). The airport in Amman is small but clean and provides the necessary cafes and seating arrangements. At last my luggage arrived in Vienna. So all in all, I can only report a positive experience with this airline, especially for the price I paid (one way: EUR 300).


ROYAL JORDANIAN AIRLINES customer review :  27 June 2011 by M Picot (Italy)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

FCO-AMM AMM-DXB Check in was a disaster. Flights were delayed and late. Ground and in-flight staff are rude and don't know the basics of costumer service. We were not provided the seats we asked for and cabin crew refused to change us saying that the plane was full. Ordered veggie meal but was only provided in one leg of the flight. Overall, will never use it again. Emirates or Etihad are much better.


ROYAL JORDANIAN AIRLINES customer review :  22 May 2011 by J Kovac (Slovakia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Vienna-Amman-Tel Aviv return. Generous legroom, adjustable headrests, and A320 with IFE screens. Crews delightful. VIE-AMM-VIE on mostly empty A321, food tasty and plentiful, attentive service, and IFE. AMM-TLV-AMM on Embraer - 25 minutes, passengers get a fruit juice.


ROYAL JORDANIAN AIRLINES customer review :  5 March 2011 by P Leung (Canada)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

YUL-AMM-YUL, preassigned seats (exit row) were changed at check in. My wife and I were asked to sit separately even several rows apart. They finally found seats which are not as good as exit row but at least my wife and I can sit next to each other. On the return journey the same situation happened, with the same resolution. Food average. Service good, entertainment is average.


ROYAL JORDANIAN AIRLINES customer review :  25 February 2011 by C Mayr (Austria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MUC-BKK via AMM return. New A319 and A330 with PTV. Seat pitch good. Crew very friendly and helpful, food very good, in quantity and quality. Jordanian wine and beer was also offered. I can recommend Royal Jordanian.


ROYAL JORDANIAN AIRLINES customer review :  17 February 2011 by F Abi Khalil (Oman)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Muscat to Amman, service on the plane good and food served a good quality in the economy class. Cabin is comfortable (Embraer 175) and the flight was not full. The minus point is the lack of entertainment onboard - maybe a negative point for people expecting entertainment.


ROYAL JORDANIAN AIRLINES customer review :  18 December 2010 by Terry Stokes (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CAI-AMM and AMM-TLV, first flight was fine. Check in, boarding, service, and quality of meals were fine, second leg was a disappointment. Upon arrival at the airport we were informed that our departure time had been changed and we had missed the last flight. For 20 minutes they looked for ways to blame me for the error yet they had all the details they had requested and yet no one informed us of any changes. In the end, a manager conceded and organized a hotel and seats on the flight departing the next day. All of this could have been avoided by simply making us aware of the change.


ROYAL JORDANIAN AIRLINES customer review :  16 December 2010 by Jack Sheldon (Switzerland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

GVA-AMM-CMB return in J-class. GVA-AMM on A319/320, seats are cradle-like 2x2. Adequate for a 4-hour flight. Outstanding catering and attention from FAs. AVOD worked fine with good selection. AMM-CMB segments on old A310, but clean looking interior. Angled flat seats. Only one meal offered on this 7 hour flight. A snack would have been nice towards the end.



 



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