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Royal Jordanian Airlines Customer Reviews and Passenger Trip Reports



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Royal Jordanian Airlines Customer review :  3 July 2012 by Ghassan Zumot    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Amman to Paris mid-June. Punctual operation, clean interior, friendly staff, and a TV screen in seat. The selection of TV programs included recent movies which I did not expect. The flight was virtually effortless, except for one flight attendant who I felt was a bit lazy. Overall, it was a good experience. I will definitely fly Royal Jordanian again.



Royal Jordanian Airlines Customer review :  3 July 2012 by B Makawi    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Staff are unprofessional. Our seats were changed several times. Our flight was delayed, which is expected but how they handled it was very poor.



Royal Jordanian Airlines Customer review :  14 June 2012 by Linda Cataldo    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Touring Holiday to Amman. Aircraft was fairly new however the cleanliness of the toilets left a lot to be desired. The food was very poor. You don't get cans of drink, you only get one drink poured. One cup of tea or coffee with your meal. Staff were disinterested in passengers. Passengers appeared to be an unwanted distraction to the staff being able to laugh and joke with each other. We upgraded to business class going out and what a disappointment that was. The food was somewhat better than economy but not by much. Would we recommend Royal Jordanian – definitely not?



Royal Jordanian Airlines Customer review :  14 June 2012 by G Barnard    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and another couple travelled Amman to Bangkok on 12 June 2012. We had booked economy class and 15 minutes before boarding an announcement was made that there were 6 crown class seats available at an unbelievable price so we snapped them up. Everything was done in a professional manner and my husband escorted back through security after completing the payment. It was the best flight we have experienced and were all able to get a good amount of sleep. Staff were professional and attentive and the meal was good, and also the entertainment system.



Royal Jordanian Airlines Customer review :  18 May 2012 by Edward Purcell    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class from Heathrow to Bangkok return. Maybe called Business Class, but not world class. Bit miffed to be charged $15 for a shower in the Crown lounge at Amman, and then to find that the shower was dirty, ill maintained and with no selection of toiletries. I am very disappointed.



Royal Jordanian Airlines Customer review :  14 May 2012 by N Cheung    (New Zealand)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chose to fly Hong Kong - Bangkok return as they had a good priced fare. A330 aircraft both ways was reasonably new, and the interior was reasonably clean. Inflight entertainment was quite good with a choice of recent movies. The biggest let down, was the food and the staff. Meal choices were identical on both journeys, and were very average in quality. I didn't like the soft drinks being poured out of 1.25L plastic bottles, it was quite low-rent, instead of being served a can. Contracted airport staff were surly, and I didn't get the seats I had chosen online both ways. Onboard staff were disinterested, and rarely interacted with passengers. It was as though they were there to get the least done as possible to get through the flight. They were very unprofessional, particularly the males who were laughing and joking around. For me, airline staff make or break and airline. On this airline, they didn't impress, therefore don't recommend this airline.



Royal Jordanian Airlines Customer review :  1 May 2012 by Shane Walker    (Bangladesh)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Business Class from Kuala Lumpur to Amman via Bangkok. All up it was a very pleasant flight. The food and drink was very good, the staff friendly and very attentive, and the seat comfortable. Probably not the equal of Business Class with Qantas, Singapore or BA, but still very good all the same.



Royal Jordanian Airlines Customer review :  25 April 2012 by Snir Rahamim    (Israel)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Tel-Aviv to Bangkok via Amman. Flight to Amman was ok, but to Bangkok was not good, seats need renovation, food was average, served only water and hot coffee/tea, coke etc on request only from the crew. The quality of economy class was below average on the return flight, the food was better, but the crew didn't pay attention to the call button.



Royal Jordanian Airlines Customer review :  31 March 2012 by Seamus Moran    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Amman. In general, I was pleased. The hot food and drinks were nice. The plane was a bit small and the aisle seem narrow. However crew were pleasant.



Royal Jordanian Airlines Customer review :  28 February 2012 by J Deutscher    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-AMM-BKK return in economy. All aircraft seemed modern, seats comfortable. Entertainment system is sufficient. Crew responsiveness is below average. Service on TXL-AMM return was good. BKK-AMM: never seen a crew ignorant like this. One full bar (with dinner) plus 2 coffee/tea services on a 8.5 hrs flight is simply not enough. No security checks before landing in AMM: pax landed with reclined seat backs, entertainment system running. The flight attendant in our section sat down during disembarkation. Avoid long stop-overs in Amman, the airport is ancient.



Royal Jordanian Airlines Customer review :  16 February 2012 by Dominique Epstein    (France)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-AMM-BKK return in economy. CDG-AMM, Airbus A320 not clean, fixed seat backs just like low cost airlines! VOD simple but correct. AMM-BKK like BKK-AMM, A330-200 well maintained and cleaned, with good VOD programs. Cabin crews not concerned by service: attendants deliver standard care to passengers. Very few smiles, and rather slow response. BKK-AMM, the two rear toilets were note in use. The only good point in all sectors is food: tasty, natural and served in large portions, while drink selection is more than correct. AMM airport is not too busy. RJ delivers an average product, with average aircraft, and lower than average cabin crews, but higher than average food.



Royal Jordanian Airlines Customer review :  31 January 2012 by R Bisher    (Jordan)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amman to Hong Kong with a 1hr stop in Bangkok. I was pleasantly surprised with the new A330. A decent entertainment system, but with a round trip of 11-13hrs each, you would have seen all the movies, and left with re-runs on your return. The food was ok on the first trip, but on the return, the options were limited, and the food was generally too spicy out of Bangkok, and no way to avoid it. The crew was still typical RJ crew, some were quite nice, but generally would ignore you if you called them, they attended to me 45 minutes after! Plane was clean, but seats not very comfortable for long trips, and the headphones were not very good quality. Other than a minor delay in Bangkok, the trip was actually quite good and restored my faith in RJ.



Royal Jordanian Airlines Customer review :  31 January 2012 by J Duckie    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Hong Kong in Business Class. An otherwise superb experience ruined by the behaviour of one gate at BKK. Check-in swift and pleasant and given directions to the Thai Airways lounge. The flight was due to depart at 15.25, boarding time was 14.55. As we were coming towards the entrance to the gate lounge the lady in charge of dispatching the flight was waving her arms around and yelling at us to 'hurry up, everyone else is onboard and you are keeping them waiting'. I checked the time on my watch, it was 15.02. I was impressed by the Crown Class cabin on A330 aircraft. The J class cabin consisted of four rows of very comfortable sleeper seats in a 2x2x2 arrangement. The flight was only 2.45 in duration so I didn't get to test them in 'bed' mode but they were extremely comfortable to sit in. Inflight entertainment was on-demand but not as an extensive selection as some carriers. Surprised by the inflight service. The crew were very attentive and friendly and a full meal service was offered with appetizer and hot meal. Departed and arrived on time.



Royal Jordanian Airlines Customer review :  20 January 2012 by J Atkins    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bangkok to Tel Aviv via Amman. Aircraft was clean and the first flight early. My gluten free meal (fish with vegetables) was great for aircraft food. The remote control for my entertainment did not work, but otherwise the entertainment was okay, a reasonable selection. The negatives were the seat (very uncomfortable after only a couple of hours, and staff were aloof and did not respond to my call bell. The leg to Tel Aviv takes only half an hour so nothing can really go wrong, there was just a 20 minute delay that was fully explained. I would travel with them again because of the price but not eagerly.



Royal Jordanian Airlines Customer review :  19 January 2012 by L Ular    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Poor logistic in seating allocation: my daughter and I were separated all our legs totalling 34 hrs! More than 50% of passengers had to figure out their seating because all their bookings were in disarray. Air quality of flight NY to Amman is very poor, it's hot and no one was responding to the numerous requests. On return leg I was sat next to a sick passenger who coughed all the way. Royal Jordanian needs to respect that when passengers book together and request to be seated together, due consideration should prevail. Will never fly them again.



Royal Jordanian Airlines Customer review :  19 January 2012 by J Jenkins    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked seats, only to discover those booked seats, in both directions, were in fact not booked at all. I asked for an explanation. None given. Disinterested check-in staff could not care less. On the aircraft, the seats were in fact empty anyway! The carpet was ripped, the table damaged, seat a mess and the plane in need of a revamp. Unsmiling bored-looking cabin crew, disinterested staff overall. This airline's standards have deteriorated, I was very disappointed.




 



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