Royal Jordanian Airlines Customer Reviews and Passenger Trip Reports

Royal Jordanian Airlines customer travel guide
Royal Jordanian Airlines 3-Star Airline Ranking	Royal Jordanian Airlines Passenger Reviews
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ROYAL JORDANIAN AIRLINES customer review :  26 August 2011 by P Walton (UK)

TLV-AMM. Economy. Short flight on a smart Embraer aircraft. BAEC gold so allowed access to the Business lounge at TLV. Very little food, bit of cake, crackers etc, surly staff. Prompt boarding. Surprisingly roomy onboard. Fruit juice in a carton brought round prior to take-off. A long taxi before takeoff. Bussed from aircraft to arrivals. Luggage off smartly and immigration cleared without a hitch.

ROYAL JORDANIAN AIRLINES customer review :  24 August 2011 by V Salo (Finland)

VIE-AMM-LHR on A320 and A330. Food quite good for Economy, even choice of meal available on the A320 flight. AVOD on both planes, staff friendly. AMM airport is rather unpleasant, but the flights themselves were good.

ROYAL JORDANIAN AIRLINES customer review :  15 August 2011 by J Johnson (USA)

Amman-Amsterdam. Economy Class. Nice, new-feeling interior with great entertainment selections. Flight attendants were helpful and friendly. A hot meal was served. Overall very comfortable flight.

ROYAL JORDANIAN AIRLINES customer review :  13 August 2011 by Shawkat Tuffaha (Jordan)

The Business Class/Crown Class was amazing. Montreal to Amman. Very polite and friendly service from the cabin crew with an excellent choice of food. Entertainment was good with plenty of choice.

ROYAL JORDANIAN AIRLINES customer review :  22 July 2011 by K Han (Jordan)

Amman to Dammam was a disaster, the plane was small, the crew was disrespectful and the food was cold. There was no good entertainment during the flight, I will not be flying Royal Jordanian again.

ROYAL JORDANIAN AIRLINES customer review :  18 July 2011 by K Baker (USA)

JFK-AMM. Roundtrip flight was rather comfortable. Both flights were full and service was good. Each seat had a rather large on-demand video/audio screen. Food was adequate but nothing special. Two meals were served during this 11.5 hr flight. Although American Airlines details were in RJ's booking record, after weeks with no AA credit I still needed to fax boarding passes and flight itinerary to AA to secure credit. I would take the RJ flight again since its nonstop from JFK-AMM.

ROYAL JORDANIAN AIRLINES customer review :  14 July 2011 by A Berrou (France)

CDG-AMM on A310, AMM-CDG on A321. Both cabins were fine. The A310 was pretty old but it had fully reclinable seats. Good food with several choices. Friendly flight attendants. Both flights were on time. Lounge at CDG (shared with AA) was inadequate, but the one in AMM was excellent. Very good value for money. At AMM airport, there are dedicated check-in and immigration counters. I was able to finish all formalities in 5min!

ROYAL JORDANIAN AIRLINES customer review :  28 June 2011 by Christine Schreiner (Austria)

HKG-AMM-VIE: I was sceptical reading all the reviews but since I am a student and money is the deciding factor, I decided to try it myself. My biggest worry after reading several reviews was the loss of my luggage but expecting nothing I was positively surprised. The stuff in HGK and on board was friendly. The food was good (it is not a 5-star restaurant but an airplane). The seat was comfortable/uncomfortable as all the airplane seats are in economy. Entertainment system was up-to-date and played many new and old movies (very good selection). The airport in Amman is small but clean and provides the necessary cafes and seating arrangements. At last my luggage arrived in Vienna. So all in all, I can only report a positive experience with this airline, especially for the price I paid (one way: EUR 300).

ROYAL JORDANIAN AIRLINES customer review :  27 June 2011 by M Picot (Italy)

FCO-AMM AMM-DXB Check in was a disaster. Flights were delayed and late. Ground and in-flight staff are rude and don't know the basics of costumer service. We were not provided the seats we asked for and cabin crew refused to change us saying that the plane was full. Ordered veggie meal but was only provided in one leg of the flight. Overall, will never use it again. Emirates or Etihad are much better.

ROYAL JORDANIAN AIRLINES customer review :  22 May 2011 by J Kovac (Slovakia)

Vienna-Amman-Tel Aviv return. Generous legroom, adjustable headrests, and A320 with IFE screens. Crews delightful. VIE-AMM-VIE on mostly empty A321, food tasty and plentiful, attentive service, and IFE. AMM-TLV-AMM on Embraer - 25 minutes, passengers get a fruit juice.

ROYAL JORDANIAN AIRLINES customer review :  5 March 2011 by P Leung (Canada)

YUL-AMM-YUL, preassigned seats (exit row) were changed at check in. My wife and I were asked to sit separately even several rows apart. They finally found seats which are not as good as exit row but at least my wife and I can sit next to each other. On the return journey the same situation happened, with the same resolution. Food average. Service good, entertainment is average.

ROYAL JORDANIAN AIRLINES customer review :  25 February 2011 by C Mayr (Austria)

MUC-BKK via AMM return. New A319 and A330 with PTV. Seat pitch good. Crew very friendly and helpful, food very good, in quantity and quality. Jordanian wine and beer was also offered. I can recommend Royal Jordanian.

ROYAL JORDANIAN AIRLINES customer review :  17 February 2011 by F Abi Khalil (Oman)

Muscat to Amman, service on the plane good and food served a good quality in the economy class. Cabin is comfortable (Embraer 175) and the flight was not full. The minus point is the lack of entertainment onboard - maybe a negative point for people expecting entertainment.

ROYAL JORDANIAN AIRLINES customer review :  18 December 2010 by Terry Stokes (Australia)

CAI-AMM and AMM-TLV, first flight was fine. Check in, boarding, service, and quality of meals were fine, second leg was a disappointment. Upon arrival at the airport we were informed that our departure time had been changed and we had missed the last flight. For 20 minutes they looked for ways to blame me for the error yet they had all the details they had requested and yet no one informed us of any changes. In the end, a manager conceded and organized a hotel and seats on the flight departing the next day. All of this could have been avoided by simply making us aware of the change.

ROYAL JORDANIAN AIRLINES customer review :  16 December 2010 by Jack Sheldon (Switzerland)

GVA-AMM-CMB return in J-class. GVA-AMM on A319/320, seats are cradle-like 2x2. Adequate for a 4-hour flight. Outstanding catering and attention from FAs. AVOD worked fine with good selection. AMM-CMB segments on old A310, but clean looking interior. Angled flat seats. Only one meal offered on this 7 hour flight. A snack would have been nice towards the end.

ROYAL JORDANIAN AIRLINES customer review :  3 November 2010 by Harold Bush   (UK)

LHR-AMM-LHR in Economy on new A330 - flight was on time, service excellent and food was tasty. Flight back was very different - we left the gate on time but 40 mins late to depart. My partner and I had reserved seats together which was confirmed by Royal Jordanian in Amman but on check in we were given seats apart. No explanation was given by Royal Jordanian as to why the seats were changed (there was no aircraft change). Staff in the nice Crown lounge (which we used as we both have BA Exec Club Gold card) tried to help and were apologetic, but they could not do anything as flight was full. Food good on flight but flight attendants were not as friendly as on outbound flight.

ROYAL JORDANIAN AIRLINES customer review :  1 August 2010 by Steve Flint   (UK)

Benghazi-Amman on new E75 regional jet. 1x2 seating in business, with leather seats similar to US Domestic First, but better service. On this 2 hr flight we had a choice of 3 hot meals on proper plates. Arrival into Amman, remote stand and bussing - business pax were taken by a bus to the terminal. Five minutes later I was landside.

ROYAL JORDANIAN AIRLINES customer review :  27 July 2010 by P van Hoolwerff   (Netherlands)

Hong Kong to Amman (via Bangkok ) to Amsterdam. First leg in a refurbished A330-200. Good seats in economy, good personal entertainment system. Crew nice and polite. Food outstanding. Second leg alright in A321. Amman airport is worn down but brings no hassle. For only 350 Euro I was satisfied.

ROYAL JORDANIAN AIRLINES customer review :  25 July 2010 by Liam Moulton   (UK)

HKG-AMM-LHR, both legs on a new A330. The plane was clean, the food was excellent and the cabin crew were polite. There are two areas I would earmark for improvement. The first is the choice of movies & entertainment. Secondly a snack box on the galley would have been a pleasant addition to the flight, especially the first leg, which took over nine hours.

ROYAL JORDANIAN AIRLINES customer review :  30 June 2010 by B Kühn   (Germany)

MUC-AMM, AMM-FRA. A319 on both legs, good but not excellent legroom. Ordered veg-food for my wife and myself which was provided. IFE is both, standard and AVOD with a decent choice of movies and music, but not as wide as with the Gulf carriers. Quality of image on video and sound is poor, ear-plugs are not good. FAs friendly and efficient, both flights on time. On return flight used their web check-in, which was a joke, as we were given boarding passes again, also no possibility to change seat while checking-in online. A hassle is the airport in AMM where you have to show Your passport and boarding pass thrice before boarding, but hopefully this will be better with the new terminal once in operation. AMM Airport is undergoing reconstruction with a new terminal building, so bussed to and from plane on both legs.