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Royal Jordanian Airlines Customer Reviews and Passenger Trip Reports



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Royal Jordanian Airlines Customer review :  24 October 2012 by Taylor Adam    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB and BKK-LHR both via AMM. London to Amman in economy both ways on a new Airbus A321. Flights originally scheduled to be operated by A330-200 type aircraft. Very long flight on A321 but seat and pitch was comfortable and offered good leg room. Food however in economy was not good and certainly did not match economy meals of other airlines in the Middle East. Crew were pleasant and helpful on both flights. Amman to Colombo on A330.and upgraded to business class. Seats impressive and offered great comfort and easy to sleep in. Food was excellent as was service. I can only echo the same on the Bangkok to Amman flight which again was in business class. My only issue would be the infight entertainment which is very poor as the movie and music channels offer little choice or variety. Amman airport is terrible to transit in. Toilets are dirty and no nice restaurants or comfortable seating. By far the worst airport I have been in transit through.



Royal Jordanian Airlines Customer review :  12 October 2012 by A Khraizat    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DTW-BEY. I didn't like the comfort of the seats - not much leg room. I don't recommend the food. Entertainment was excellent. Overall, staff very friendly and attend to your needs and wants.



Royal Jordanian Airlines Customer review :  9 October 2012 by K Xavier    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur to Bangkok on Royal Jordanian. It was a transit flight so after Bangkok it went to Amman. The flight was packed and the seating was a slight issue both going and returning from Bangkok. Stewardess had to rearrange certain people and the fussy people who insisted on sitting with their family added to the problem. The seats were as comfortable as any other economy seat would be.



Royal Jordanian Airlines Customer review :  24 September 2012 by Z Pappas    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMM-LHR. By far one of the most pleasant flights of the year. I was shocked when I saw the interior of RJ's cabins. They are exactly like Virgin-America's White Leather seats with a fairly decent recline for a 3+ hour flight to LHR. Food was excellent, service was excellent and friendly, and the ground staff/lounge facilities were wonderful in AMM. Crown Class check-in at Queen Alia was actually a unique experience and was more like a first class experience than a business class. I would have flown RJ from NYC to AMM non-stop rather than connect with BA in LHR which was a horrible experience. Keep it up RJ!



Royal Jordanian Airlines Customer review :  19 September 2012 by Zita Kovacs    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai-Amman-Amsterdam. At check-In in Mumbai we had to queue for more than one hour. The flight was excellent, the food was great, the movies weren't the best in the entertainment program, but otherwise everything was great. Extra point: we could book a one day stopover and spent a nice day in Amman. On arrival to Amman we were asked if we would like to change our flight for the same day as they still had seats. Amman Airport is working well, we needed twenty minutes from arriving to the airport to sitting at the gate.



Royal Jordanian Airlines Customer review :  30 August 2012 by H Nabulsi    (Jordan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMM-BEY on an nice clean embraer. Leg room is average, cup cake was served. The trip was only 45-60 minutes. But what I really liked is RJ has a security check on board their aircraft's. FAs were okay, all in all average flight.



Royal Jordanian Airlines Customer review :  29 August 2012 by Kittikul Musa    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok-Amman-Beirut on 16th of August 2012. First leg was fantastic. The flight was on time and the seats for Business on the A330 were just like those of any other airline. The meals were delicious and filling and the cabin crew were friendly, Inflight entertainment was also good. Transit in Amman was easy and hassle free, the new terminal that's almost finished looks very nice. Our short flight to Beirut was also spot on time. I will definitely be flying RJ again!



Royal Jordanian Airlines Customer review :  15 August 2012 by S Levy    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight on time from AMM to JFK. Clean aircraft, decent entertainment and legroom, good food, and lovely cabin crew who worked hard, given the demanding passengers who each seemed to have a handful of kids. The only thing that let down the experience is the miserable Amman airport - old, tired, and in worse shape than the last time I went through it two years ago. The new terminal is due to open in January, but I'll believe it when I see it. Overall, a good experience that I would recommend.



Royal Jordanian Airlines Customer review :  6 August 2012 by Paul Rex    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class LHR to BKK via Amman. Crew seemed rather bad tempered with each other on first leg, possibly due to impact of Ramadan as this was an early evening flight before fasting had ended. Seats in need of maintenance; three personal light fittings missing on four seats in rear two rows, headphones not working on first leg, footrest broken on my seat on the second leg. Seats are angled flat on the A330, OK as long as footrest is working properly! Food good, both flights very punctual, transfer in Amman straightforward.



Royal Jordanian Airlines Customer review :  2 August 2012 by Khawla Amin    (Qatar)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Doha to Amman. Embraer aircraft clean, nice leather seats, spacious. Flight attendants were friendly on a full flight. Pleasantly surprised with our hot lunch which was delicious and generous (3 choices of fish, chicken or beef), a sandwich was also handed out before arrival. All this on a 2.5 hour flight! Price was just right. Highly recommended.



Royal Jordanian Airlines Customer review :  5 July 2012 by T Jboor    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife travelled with our 6 month old child yesterday 7/3/2012, departing from NY JFK airline RJ 261 to Amman Jordan, she was promised an infant bassinet, they never gave her the bassinet. Staff informed her that there weren't any left, very rudely and unprofessionally. To top it off she had to stay in her seat the whole trip time with the baby in her lap.




 



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