Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports

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Melbourne to Bangkok. Very good flight, friendly flight attendants and a tight connection in Brunei made easily. Seats were comfortable. No problems, food was good and plentiful. No alcohol served but told I could have taken a bottle of wine. Happily fly them again.

Flew LHR-MEL-LHR. Cabin staff are fantastic. Seats comfortable and aircraft clean. Have flown Qantas and Malaysia Airlines on the same route and ahead of Malaysia in all aspects. Far less stress and no drunks.

Melbourne-Heathrow over Easter 2012. Travelled economy class and appreciated both the value for money and the inflight service. Crew were very efficient and attentive. They routinely cleaned the toilets! Peaceful flights both ways and plenty of empty seats to snooze on, on the second leg to/from Dubai. Only grizzle is the efficiency of the airport staff at Brunei who struggled to issue Boarding Passes on the homeward leg to a tired and grumpy group of passengers.

Excellent service and attentive staff. Wide seating converts to full length bed. Innovative and satisfactory meals. Good selection of fruit juices. Good time keeping, seamless connecting flights. Enjoyed a very peaceful and restful flight from Melbourne to London.

MEL-LHR-MEL. Our expectations were exceeded. Value for money using economy seating was excellent. Seat spacing seemed better than our experience with Qantas. Gluten Free meals supplied for my wife were ok. Meals and refreshments were generally very good. Would be happy to fly them again.

Melbourne to Bangkok via Brunei. Both sectors departed and arrived on time. Both aircraft clean and comfortable. Very good service from flight attendants. Only 4 in Business Class so almost one to one service. No alcohol served but BYO not a problem in moderation. Excellent English from Cabin Crew. No priority passes for immigration in Bangkok. Excellent value for money.

Travelled from New Zealand to London. Unfortunately Royal Brunei are no longer travelling to NZ but they arranged connecting flights. Planes immaculate and the service we received from the cabin crew was fantastic. The airport in Brunei is basic but there are no long delays. Onboard entertainment was up to date with recent movie releases.

Brunei-Kota Kinabalu. Very short flight on A319. On time. The business class cabin had a total of two rows (8 seats). Seats are comfortable with lots of legroom. Cabin crew were friendly. Some fruit juice was served prior to departure but there was no meal/drink service during that short flight. The business class lounge at Brunei airport was quite nice with not a bad choice of warm/cold food and drinks.

MEL-LHR-MEL. Staff attentive, seats relatively comfortable in Economy. We were lucky enough to have a row to ourselves on 2 of the legs. Bandar airport was boring but they are upgrading it so who knows.

SIN-BWN-SIN - both legs scheduled to be operated by A320-200. On the way to BWN, the aircraft, an A320-200 was very clean, and the crew extremely courteous. Inflight meal was bland, but other than that, I have no comments. No AVOD, but a documentary was shown on drop-down screens. On the return leg, the equipment was changed to new B777-200ERs. The cabin crew service level and meal satisfaction level were slightly higher, and there was AVOD. The seats were much wider than the A320. All in all, a good travel experience, and fairly good value for money.

Melbourne-London-Melbourne. Good service, quality food, entertainment, comfort (in economy), cleanliness including toilets, and friendly, professional staff. With no alcohol served, I found this refreshing with quieter passengers overall. The route through Brunei and Dubai was particularly successful with 3 legs of very reasonable length (6-8 hrs) and stopover’s were not too long 1-3 hrs.

Just returned Melbourne to London in Business class. Great staff service, good food and comfortable seats (for angle lie flat). No alcohol may be problem for some people but did not worry us. Would definitely recommend. Not really a grip but a comment is that the range of movies on IFE was limited, but at least the IFE worked without a hitch, unlike many other airlines that I have been on.

LHR-DXB-BWN-KUL return and although the stop in BWN is boring and makes the journey very long it is great value for money. We travelled with a baby and staff couldn't be more helpful! Entertainment is ok. Only because of the amount of stopovers I will be flying Emirates again.

Great veggie food option. Courteous, helpful staff who regularly came through with drinks. Not enough leg room for tall husband. Inflight entertainment had plenty of choice. Unable to check-in online which is a worry for a family wanting to be sure of sitting together.

MEL-BSB with short refuelling at Dubai then on to LHR. Flight crew were attentive and courteous. Planes were clean. Seats more than comfortable for the long haul with plenty of space. Abundant entertainment with variety of movies, music and games. Food excellent.

BKI-BWN-BKI. A short flight. Staff very kind. The plane was in good condition and seats comfortable enough. Ground services were ok. No entertainment on this flight and only snacks due to the shortness of the flying time.

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