Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports   Royal Brunei Airlines   225 reviews an official 3-Star Airline   Add your Royal Brunei Airlines Review   Royal Brunei Airlines detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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Royal Brunei Airlines customer review :  19 July 2010 by S Clemow   (New Zealand)

Auckland to KL return. The price was far cheaper than any other airline and my 13yr old daughter can still travel with a childs fare. Check in easy, flights on time, planes fine and entertainment was working. Legroom excellent, food and staff were great - even given flight packs and kids entertainment packs. Only had a short stopover in Brunei both ways but found a good coffee and free internet at the airport.

Royal Brunei Airlines customer review :  16 July 2010 by M Buchanan   (UK)

London to Brisbane via Dubai and Brunei. More legroom than when I flew with Etihad last year, friendly staff, very cheap tickets. Poor selection of films, no power plugs in economy, service is very slow - only a 3 hour window to sleep between dinner finally being cleared before they wake you for a snack. Brunei airport is expensive with nothing to do and a dire toilet situation, no alcohol.

Royal Brunei Airlines customer review :  15 July 2010 by P Jenkin   (UK)

London to Perth via Brunei. A fair few of the in-flight entertainment systems didn't work, mine included. I swapped seats on the next leg. Food fine, seats a bit hard, but the main complaint is the stopover in Dubai. I think two stops is a hassle - once I got to Brunei I was practically delirious with lack of sleep. I enjoyed the day tour though (took the 1.5hr tour of Brunei while in transit) and for the £500 return paid it was a bargain. There are worse airlines that Royal Brunei and I'd say Cathay and Malaysian are only a tad better. I would do it again if I found that same cheap ticket.

Royal Brunei Airlines customer review :  14 July 2010 by Sandra Wairau   (New Zealand)

Auckland to Bangkok via Brunei, overnight stop. No complaints about service, food etc on the flight, however the ladies toilets in Brunei are unacceptable. There are only a few, the line to use them went out of the toilet room and into the main airport. If I recall, there were only 2 european toilets, that made the waiting even longer.

Royal Brunei Airlines customer review :  14 July 2010 by D Kannemeyer   (Australia)

I travelled back from London to Perth, stopping at Dubai and Brunei in transit. No entertainment on the first 2 legs - 7 and 8 hours each, so the flight was really long and laborious. The seats were too hard, and with no entertainment system, I really felt it. No explanation from the crew. Not good enough.

Royal Brunei Airlines customer review :  7 July 2010 by Stephen Roberts   (New Zealand)

Auckland to Kuala Lumpur via Brunei. Flight booked and paid for direct with RBA in February 2010. Flight schedule changed three times before departure from Auckland. RBA deny bumping us off flights. Previous experience of being bumped by RBA at Singapore makes me sceptical. Changes to return leg means I miss my 60th celebration with family and friends in Malaysia. Atrocious food on Brunei - KL leg. Will never use this airline again

Royal Brunei Airlines customer review :  7 July 2010 by Allen Hull   (Australia)

Royal Brunei Business Class Perth-LHR-Perth. All flights on time, check-in smooth and quick, and inflight service courteous and efficient. We thought the food was as good or better than we had received on flights with other major airlines, and you could ask for it whenever you wanted it. Soft drinks were readily supplied, and the TV screens worked perfectly. While the terminal at Brunei might not be exciting (it has very few shops) the Business Class lounge is comfortable, quiet with an attractive range of food. While the 2 stops (Dubai and Brunei) do extend the trip duration there is an advantage in having the longest leg limited to about 8 hours before you can get out and walk about.

Royal Brunei Airlines customer review :  4 May 2010 by E Stickney   (UK)

LHR to Brisbane return. The tv screens were not working, the food was unacceptable until the last leg on the return journey Dubai to LHR when we got one good meal. The ladies toilet facilities at Brunei airport are something you do not expect from a country such as Brunei. We got stuck in Brisbane for a whole week, nobody could tell us what was going to happen, let alone giving us some compensation - every day we were told that there was another meeting in Brunei, and nothing had been decided, so there would be another meeting the next day - again with no news. After the whole experience I do not think I want to fly with them again.

Royal Brunei Airlines customer review :  4 May 2010 by Gary Liddicoat   (New Zealand)

Auckland to Bangkok via Brunei and will never fly Royal Brunei again. I have read other peoples comments and they have said you only get what you pay for, I disagree, we didn't even get that! We are regular fliers having used many airlines, but this was our first and definitely our last flight with Royal Brunei. Nothing but disappointing - while we understand language barriers and other cultural issues can sometimes cause misunderstandings, there is no excuse for rudeness and staff not doing their jobs in a courteous way.

Royal Brunei Airlines customer review :  1 May 2010 by B Harding   (UK)

I was one flying from Perth to the UK when the volcano ash stopped flights to Heathrow. During our enforced stopover which lasted 6 days, Royal Brunei were fantastic. We were allocated rooms in the Orchid Garden Hotel and supplied regular meals for the stay. Every day there were officials that we could talk to about our concerns and most of the time they kept us well informed. We were given the opportunity to explore the city with shuttle buses to town centres. Some members of our party were disabled and were treated wonderfully with taxis laid on where they couldn't get on the buses, all free of charge. We were so grateful that we had flown with Royal Brunei when we saw on the news the thousands of people sleeping in airports without the most basic of conveniences.

Royal Brunei Airlines customer review :  26 April 2010 by Philip Copelin   (Australia)

My wife and I booked return tickets to Jakarta via Brunei. On 15th March the schedule was changed. Due to these changes we were to spend all day in Brunei at the Terrace Hotel. This hotel was dirty, smelly with broken fixtures and fittings and was the low light of a very ordinary trip. Also on two of the planes we found faulty seats that sagged backwards to the annoyance of the people behind. Value for money - yes, but you get what you pay for.

Royal Brunei Airlines customer review :  23 April 2010 by P Norbury   (UK)

We were booked to return to London from Kota Kinabalu last Sunday. The flight was cancelled due to the Icelandic volcano which was fair enough. Although Heathrow is now open, Royal Brunei Airlines seem to have no idea of how to deal with the 1000 plus stranded passengers. We have made numerous phone calls, and all we get is a promise to phone back - they never do. I get the impression that they have a vague plan to send us on spare seats on scheduled flights, which should get most of us back by Christmas. We are not expecting miracles, all we ask is some information on how they are planning to get us home.