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Royal Brunei Airlines customer review :  19 May 2011 by K Hung   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London-Bandar Seri Begawan stop over Dubai, then change to HKG. Boeing 777-200 not too old, not dirty, cabin crew friendly, and service pretty good. Seat layout is very reasonable, 3-3-3. Enough leg room, food not very good but not too bad - but the total flight time is over 20 hrs.


Royal Brunei Airlines customer review :  17 May 2011 by B Wong   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Food wasn't the best I've had but it was edible. Plane was very cold on all flights - the stopovers were very annoying, waiting around and everybody trying to get off the plane at once. Cabin crew friendly and attentive, although I didn't liked getting woken up on my way from Brunei to Hong Kong asking if I wanted some food.


Royal Brunei Airlines customer review :  5 May 2011 by J Cubitt   (New Zealand)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Auckland to heathrow and back, cabin freezing on all flights - very uncomfortable. Staff good, food not that good often cold. I would fly again if price was right but stop at Dubai/Brunei very tiring as you cannot sleep. Toilets smelly even though the staff cleaned them, told it was a new aircraft but it was not.


Royal Brunei Airlines customer review :  28 April 2011 by C Feros   (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Business Class into Brunei and back to Brisbane, on more of an experience likened to "can't be bothered with you class". Safety instructions barely comprehensible, no indication of where toilets are, curtains drawn all night where staff congregate and socialize but you will see no staff all night. Breakfast terrible - no other offerings are given to you due to the excuse "we don't have any". The staff were very offhandish, only one toilet was offered for use of all business class passengers, as the opposite toilet was closed during the trip. At 5pm in the afternoon the blinds on every window had been drawn by staff, and we were expected to go to sleep, which about 5 of the 12 or so travellers were doing in the darkened cabin. A member of staff doing a surprise stroll to other end of aircraft nastily says "keep your voices down as other people are sleeping". We were chatting to each other in our seats, quietly. This was a disrespectful, nasty, stewardess with bad attitude. I would never fly with this airline again. Try to find their website with the complaints, or public relations section I believe it is impossible to find.


Royal Brunei Airlines customer review :  28 April 2011 by F Power   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brisbane to Kota Kinabalu via Brunei, Kuala Lumpur to Brisbane via Brunei in economy. I was pleasantly surprised with service - courteous and attentive. Requests for gluten free food met and quite tasty. Seats ok and reasonably comfortable.


Royal Brunei Airlines customer review :  25 April 2011 by J Sebastian   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BKI-BWN-DXB-LHR on economy with family including kids. Very reasonably priced tickets, and although B777s (leased from Singapore Airlines) are showing their age. AVOD was limited compared to the latest systems on gulf airlines. The cost cutting was evident : very poor quality meals, no toys for the kids, limited choice of newspapers. Cabin crew were indifferent and not particularly friendly. I used to fly the airline regularly over a decade ago when it would have easily earned 4 stars, but for the price I paid I can have no complaints.


Royal Brunei Airlines customer review :  20 April 2011 by S Darlow   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-BWN (777), BWN-BKK (A320). Booked this flight several months in advance at an almost impossible price (at least $300 cheaper other airlines). First flight was on a very old 777 but well maintained. I slept most of the flight, only waking to eat. Attendants friendly and welcoming. Second flight was on a newer A320. Again, attendants fantastic and extremely polite and attentive. Despite being a shorter flight, we were offered hot meals which were delicious considering the price we paid.


Royal Brunei Airlines customer review :  11 April 2011 by J Frampton   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEL-BWN on B777, BWN-SGN on A319. Both full flights, seat pitch on 777 quite good (with pillows & blankets), A319 not so good. Food out of MEL at 0050 was a sandwich handed out with no description, but a choice of 2 hot breakfast options as we approached BWN. Water/juice handed out at regular intervals as well as hot towels. IFE with good selection of movies worked well on the 777 - no complaints. BWN airport is very basic, but we chose flight connections with less than 1 hour. There was a right kerfuffle over a family seating allocation on the BWN-SGN flight which was fun to watch as voices raised, and only sorted out when 2 people stood up and offered to move to fix the situation.


Royal Brunei Airlines customer review :  4 April 2011 by L Newbury   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew to Perth on new 777 aircraft. We ordered low fat meals and they were excellent. Cabin crew friendly and always available. Soft drinks available and the legroom was good. Timed our stopovers so that we only had 1 hours in Brunei and Dubai. The complaint I have is regarding the inflight entertainment, too limited but you cant have it all.


Royal Brunei Airlines customer review :  18 March 2011 by S Rudd   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-AKL in Business on the old Singapore 777's. The cabin was a little tired but for the price was fine. Found service from crew excellent. There always seemed to be someone there when you needed them. All addressed you by name and very respectful. I was a little sceptic as to what the seat would be like as there is no information on the Royal Brunei website at all! Was an angled lie-flat seat, and I did manage to sleep on all flights. Pillow and duvet were really good. IFE fine, food was a little strange. On the Brunei website they say that food is on demand. That wasn't the case. The crew came around with a badly photocopied menu saying that because it was the end of the month the menu was changing so they didn't have any. I only ate one main course on all of my sectors, which was an overcooked steak with lumpy mash. The food at the lounges was good, so we ate there. There seems to be a little confusion from others re the Alcohol situation. The crew will provide mixers and ice etc, but you must pour your own spirits. Alcohol is not allowed through Brunei unless it has been sealed by Duty Free, so for out of LHR you are fine. Dubai - Brunei fine, if you want Alcohol on your sector from Brunei - wherever, it has to be taken into Brunei sealed, declared to customs and them not unsealed until you are on the plane out of Brunei. We had one of the long 10 hour stopovers in Brunei. Outside the airport was chaos, 300 odd people who didn't know where they were going. Just because you are in business class, you still have to go on the bus to the hotels, however we were given a nicer hotel. The Rizquin, very nice and attached to a shopping centre which was handy. All of the food at the hotel was paid for, including room service. Lounge at Brunei was tiny, but had everything you need. Showers, wi-fi etc and the best Beef Rendang!. All flights between London and Brunei stop in Dubai when you have to do a strange walk around in a circle and through security, but it was nice to stretch our legs. I would fly with them again if the cost difference is as great.


Royal Brunei Airlines customer review :  15 March 2011 by Andrew Miller   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Heathrow to Auckland via Dubai/Brunei. Staff were attentive, IFE adequate, seats extremely good and food as good as any we've had on a plane. There is no problem taking alcohol on board for personal consumption and we took gin both in and out of Brunei without any problem - a superb airline at affordable prices.


Royal Brunei Airlines customer review :  9 March 2011 by David Powell   (France)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow-Brisbane return. I am coeliac and have a gluten free diet, which was served without a problem and was very good. My wife was not so impressed with standard meals. On the way out we had a break in Brunei, 10 hours in a hotel room and wished we could have had the same on the way back. The plane was clean, and staff very attentive. The inflight entertainment was varied but screen was small and, on the trip back my screen was not clear. Brunei airport is the scruffiest I have been to. There is little to do and the toilets were malfunctioning and down a long staircase. The stairs were filthy. And the schedule on the way back is a killer. 7 hours to Brunei, wait for 3 hours, 8 hours to Dubai, wait for 1.5 hours, 7 hours to LHR. And if you can't sleep it takes a week to get over. With the huge price advantage I would use them again, particularly now they have a flight to Melbourne, but I will probably pay to break the trip back either in Brunei or Dubai.


Royal Brunei Airlines customer review :  3 March 2011 by K Chong   (Brunei)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BWN-DXB-LHR onboard B777-200ER, an ex Singapore Airline aircraft. Seated at the window seat, the window is covered with some mess - requested a hankie from a cabin crew, it took ages (reminding twice) to deliver. First leg food was alright, requested SFML delivered. But second leg after 1 hour stopover in DXB, a new set of crew took over and they left out my requested meal. IFE broke down an hour after airborne, moved my seat to the back, near the toilet. Toilet never serviced as the smell was awful - a few fellow passengers did complain to the crew, but no action taken. One of the crew even told us 'there is nothing we can do about it, move to the front if you prefer.' This is the cheapest ticket to LHR by an Asian carrier from SE Asia. but is it worth it? The aircraft is old and smelly, interior was seen a decade ago, although RBA advertised it as a new aircraft B777, which is not.


Royal Brunei Airlines customer review :  3 March 2011 by R O'Callaghan   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Late booking, flew London-Auckland return. Staff first rate, food is fine and no alcohol was not a problem. Leg room fine for economy. Stopover at Brunei is boring.


Royal Brunei Airlines customer review :  26 February 2011 by A Reynolds   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Excellent trip to Australia and back. Cabin crew well presented, attentive and unobtrusive but there if you need them, food is good and plentiful. No alcohol, but a frequent round of soft drinks, tea and coffee. I will certainly fly with them again. I also liked the 2 stops, it broke up the long haul element.


Royal Brunei Airlines customer review :  22 February 2011 by Paul Hunter   (Australia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Check in average, plane was old and tired with very poor audio visual. Cabin staff very average and not so helpful, food was poor and no alcoholic beverages. Brunei airport a real disappointment as was the aircraft and overall experience.


Royal Brunei Airlines customer review :  22 February 2011 by Donald Phillips   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow to Brisbane return. B777 was comfortable, inflight entertainment good and the meals excellent. The cabin staff were courteous and attentive. We would have liked a little longer in Dubai to shop. This was our second trip to Australia using Royal Brunei and in my opinion they can't be beaten on price and service.


Royal Brunei Airlines customer review :  13 February 2011 by S Miller   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-AKL. Only one minor delay at Brunei for a broken seatbelt that was quickly fixed. The service was excellent with friendly crew, and food quite good. Didn't miss the alcohol on board - plenty of soft drink options instead. IFE system worked on all legs, with a reasonable choice of movies etc.


Royal Brunei Airlines customer review :  3 January 2011 by S Coppinger   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

We used the carrier on the recommendation of a friend who had flown economy and we found the experience to be below par. We flew Business class, with two teenagers in economy. Their seats were what you might expect for the price (tight and cramped) but the business class seats were pretty uncomfortable too. The food and service were offhand, and our sons were not allowed into business class, despite there only being two other people in the entire section for the last sector. The flight was delayed leaving Heathrow, the unpublicized stopover in Dubai curtailed and the Bandar Seri Begawan experience brought me back to flying 20 years ago. Not worth the pennies that we saved, in retrospect. And we only found out about the lack of drinks after we had booked - don't try to bring your own despite what the airline says - they take it away from you in Bandar Seri Begawan!


Royal Brunei Airlines customer review :  15 December 2010 by M Sharp   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Return Brisbane- London. Plane was clean, found food enjoyable and the friendly cabin staff came between meals with drinks, onboard entertainment was good. Having 2 short stops on the long journey (Brunei-Dubai) was one of the reasons we chose Royal Brunei - an added bonus the fares were cheaper.


Royal Brunei Airlines customer review :  8 December 2010 by L Teoh   (Singapore)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Singapore to Auckland, transit nearly 24 hours in Brunei. Took up the Holidays in Brunei package which included a hotel stay, 2-way airport transfers. Food on flight was okay, entertainment good and service from flight attendants average. We had our luggage checked-in through from Singapore to Auckland. When we arrived in Auckland we found our luggage broken into and ransacked, padlock missing and some items in the luggage were either missing or broken. As we did not manage to lodge a complaint online in time (RBA accepts only complaints via email within 7 days) due to our tight schedule and sometimes we had no internet access, the airline responded to say that they could not do anything for us. This is the first time we flew with them and the first time we ever lost something while flying.


Royal Brunei Airlines customer review :  6 December 2010 by R Webb   (New Zealand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flight from London to Auckland via Dubai and Bandar Seri Begawan. Boeing 777 clean, well maintained and nice to see crew cleaning the toilets regularly. Staff attentive and friendly and more than enough food and soft drinks. It was nice to break up the journey to NZ with 3 legs and I will use this airline again.


Royal Brunei Airlines customer review :  5 December 2010 by Tony Woodhouse   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BNE-LHR via Dubai and Brunei. The IFE worked on all legs, food was good (although the prawn starter seemed to have a very odd taste). I managed to purchase duty free in Dubai (sit at the front of the plane if you can, then head straight to duty free after security screening, buy what you need - no wandering around no time, and head back to plane). The real downside is Brunei Airport - it is truly awful, I had a 13 hour stop over and they put me up in hotel. Free transfers, and it was clean, tidy, better than most actually.


Royal Brunei Airlines customer review :  1 December 2010 by Carole Cox   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow to Perth via Dubai and Brunei. Planes comfortable, cabin crew very attentive, toilets at Brunei Airport clean. On return journey from Perth to Brunei the Airbus seemed smaller with less leg room and was rather warm. B777 from Brunei was a bit cool but staff were very pleasant. Food was good (if you like spicy, which I do) and plenty of soft drinks. Only bit I didn't like was the very quick turn round in Dubai, which was like a route march up to Customs and back again!


Royal Brunei Airlines customer review :  3 November 2010 by S Blaydes   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Heathrow-Dubai-Brunei-Perth, B777 comfortable staff reasonably attentive, food ok though very repetitive. Welcomed the brief walk for short time in Dubai airport, exceptionally clean. Brunei a different matter - toilets almost unusable, thoroughly disgusted that customers would have to use these conditions Going out we had a 13.5 hour stopover, initially booked a hotel for short time, but when we saw the state of the taxis outside airport changed our minds, so ended up staying in the airport. Brunei to Perth was not good, plane very small and the male stewards less than helpful. Our return flight, with thankfully only a 2 hour visit to Brunei airport, didn't use the toilet, waited to get back on the plane. Will never use this airline again.


Royal Brunei Airlines customer review :  29 October 2010 by S Davey   (New Zealand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Auckland Kuala Lumpur via Brunei. Flight from Auckland to Brunei was just about empty. Staff very attentive. Hot towels before take off, plenty of drinks.Meals fine. IFE was good, lots on offer, B777 was very roomy.Toilets were clean, the staff kept them very clean. The staff did not disappear after meal service - kept the drinks flowing and service with a smile. Brunei - Kuala Lumpur much the same, but the A319 had much less room, no PTV. Service was excellent and attentive on this short flight.


Royal Brunei Airlines customer review :  25 October 2010 by C Auckram   (New Zealand)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Auckland-Brunei-Bangkok return. The main reason for choosing Royal Brunei was that for our family of 3 children and 2 adults it save us NZD 2500 for the return fare over the next best airline deals. Compared to other airlines I've flown there was little difference to larger airlines. My in seat tv screen had problems playing movies on one of the legs but was fine on the return. They tried to reboot it but this didn't solve the problem, and my son had problems with the audio on his tv screen on the return leg - again rebooting didn't help. The airport at Brunei is a little lacking in options, but we wouldn't hesitate to do this again - even though the trip took longer than a direct flight from Auckland to Bangkok.


Royal Brunei Airlines customer review :  25 October 2010 by S Ryan   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brisbane to Kuala Lumpur via Brunei. Boeing 777 to Brunei clean, efficient service, Economy seat good pitch, friendly staff, tasty lunch. Average entertainment but it sufficed. A320 to Kuala Lumpur only a 2 hour flight but nice dinner again, but more cramped on this plane. Price is the winner here, nearly half of other airlines.


Royal Brunei Airlines customer review :  23 October 2010 by D Vincensiu   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brisbane to Singapore via Bandar Seri Begawan. In-flight service good, flight attendants friendly and helpful. Inflight entertainment was alright. Meals were excellent although a little bit small in size. However, the stopover wasn't the best moment - wireless internet in Brunei airport wasn't free. They expect us to purchase coffee in order to obtain the password. Also the free city tour is only available if passenger are flying to Brunei from Australia and New Zealand, not from Brunei to Australia and New Zealand.


Royal Brunei Airlines customer review :  4 October 2010 by M Horler   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow to Auckland return via Dubai and Brunei - trip cost under 750. I am over 6' and was pleased to be able to sit in a seat with more legroom. Staff attentive, the men better than the ladies to be honest. Food on the flights ranged from really excellent spiced lamb to a very poor English breakfast. Drinks frequently served and water on tap. Entertainment surprised me - 100's of music CD's, several new films, and a host of older films. Stopover in Dubai simple and the long walk through security welcome to be honest. Brunei airport is very old and in poor condition considering the wealth of the country - having said that, it does only handle a small number of passengers. To get away from everyone, sit upstairs in the tourist information room where there are comfortable tub chairs.


Royal Brunei Airlines customer review :  4 October 2010 by John Hall   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Brisbane to Shanghai via Brunei in Business Class and found the experience satisfactory. The seats are about 95% lie flat, meals were excellent, as was service and the Brunei lounge very comfortable. Unfortunately, the lounge in Shanghai is shared with China Eastern which needs a new broom! From memory, the fare was cheaper than other airlines and I would use the airline again.


Royal Brunei Airlines customer review :  15 September 2010 by T Tudor   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

London to Brisbane, the first leg of the flight was freezing. The selection of films was pretty poor and seat back screens very small. The meals are small by comparison to Singapore Airlines or JAL and not of such a high standard. The cost of the flight was cheaper by around 150 pounds, but the lack of alcohol on board and the dire ladies toilet situation in Bandar Seri Begawan, mean that I would be very unlikely to use this airline again. In addition, being on hold for 29mins to talk to reservation staff at the Brisbane office is also a pretty poor show. On a positive note the cabin crew were polite and helpful.


Royal Brunei Airlines customer review :  15 September 2010 by D Mynett   (New Zealand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travelled return from Auckland to London and found them to be very good. I flew on the newly leased Boeing 777 which were great. Fair amount of space, good individual entertainment system and good food. Staff attentive and friendly but also relaxed.


Royal Brunei Airlines customer review :  2 September 2010 by Carole Smith   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We have just returned from Auckland. Could not fault the airline - timekeeping, cleanliness of aircraft and cabin crew service outstanding, inflight catering was wonderful.


Royal Brunei Airlines customer review :  27 August 2010 by A Griffiths   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brisbane-London, flight was great, service the best we've had. Stops were no problem, food was nice - soft drinks on tap, no alcohol rule wasn't a problem. You can buy at the airport and drink onboard - staff will give you ice and mixers, but once its open you can't take it through to next stop.


Royal Brunei Airlines customer review :  24 August 2010 by J Rawal   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travelled with family to Dubai from London. Staff were very attentive. Our travel agent forgot to inform Royal Brunei that we were vegetarian. The staff could not do enough to try and assists, and had meal from business class given to us. Inflight entertainment was excellent and kept the kids busy.


Royal Brunei Airlines customer review :  1 August 2010 by G van de Waal   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Parents and teenager UK to Auckland. The staff were attentive, friendly, and bringing whatever was requested. The food was more than ample, tasty and interesting menus, with small things to pick at if it seemed the wrong time for a meal. Seats are fairly spacious, although the aircraft from Brunei to Auckland is a little tighter. The only drawback to my mind is the stop at Brunei, where the ladies washroom had floors awash and no flushing toilets or hand- drying facilities.


Royal Brunei Airlines customer review :  19 July 2010 by S Clemow   (New Zealand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Auckland to KL return. The price was far cheaper than any other airline and my 13yr old daughter can still travel with a childs fare. Check in easy, flights on time, planes fine and entertainment was working. Legroom excellent, food and staff were great - even given flight packs and kids entertainment packs. Only had a short stopover in Brunei both ways but found a good coffee and free internet at the airport.


Royal Brunei Airlines customer review :  16 July 2010 by M Buchanan   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London to Brisbane via Dubai and Brunei. More legroom than when I flew with Etihad last year, friendly staff, very cheap tickets. Poor selection of films, no power plugs in economy, service is very slow - only a 3 hour window to sleep between dinner finally being cleared before they wake you for a snack. Brunei airport is expensive with nothing to do and a dire toilet situation, no alcohol.


Royal Brunei Airlines customer review :  15 July 2010 by P Jenkin   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London to Perth via Brunei. A fair few of the in-flight entertainment systems didn't work, mine included. I swapped seats on the next leg. Food fine, seats a bit hard, but the main complaint is the stopover in Dubai. I think two stops is a hassle - once I got to Brunei I was practically delirious with lack of sleep. I enjoyed the day tour though (took the 1.5hr tour of Brunei while in transit) and for the 500 return paid it was a bargain. There are worse airlines that Royal Brunei and I'd say Cathay and Malaysian are only a tad better. I would do it again if I found that same cheap ticket.


Royal Brunei Airlines customer review :  14 July 2010 by Sandra Wairau   (New Zealand)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Auckland to Bangkok via Brunei, overnight stop. No complaints about service, food etc on the flight, however the ladies toilets in Brunei are unacceptable. There are only a few, the line to use them went out of the toilet room and into the main airport. If I recall, there were only 2 european toilets, that made the waiting even longer.


Royal Brunei Airlines customer review :  14 July 2010 by D Kannemeyer   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I travelled back from London to Perth, stopping at Dubai and Brunei in transit. No entertainment on the first 2 legs - 7 and 8 hours each, so the flight was really long and laborious. The seats were too hard, and with no entertainment system, I really felt it. No explanation from the crew. Not good enough.


Royal Brunei Airlines customer review :  7 July 2010 by Stephen Roberts   (New Zealand)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Auckland to Kuala Lumpur via Brunei. Flight booked and paid for direct with RBA in February 2010. Flight schedule changed three times before departure from Auckland. RBA deny bumping us off flights. Previous experience of being bumped by RBA at Singapore makes me sceptical. Changes to return leg means I miss my 60th celebration with family and friends in Malaysia. Atrocious food on Brunei - KL leg. Will never use this airline again


Royal Brunei Airlines customer review :  7 July 2010 by Allen Hull   (Australia)

 

Trip Rating : 10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Royal Brunei Business Class Perth-LHR-Perth. All flights on time, check-in smooth and quick, and inflight service courteous and efficient. We thought the food was as good or better than we had received on flights with other major airlines, and you could ask for it whenever you wanted it. Soft drinks were readily supplied, and the TV screens worked perfectly. While the terminal at Brunei might not be exciting (it has very few shops) the Business Class lounge is comfortable, quiet with an attractive range of food. While the 2 stops (Dubai and Brunei) do extend the trip duration there is an advantage in having the longest leg limited to about 8 hours before you can get out and walk about.


Royal Brunei Airlines customer review :  4 May 2010 by E Stickney   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR to Brisbane return. The tv screens were not working, the food was unacceptable until the last leg on the return journey Dubai to LHR when we got one good meal. The ladies toilet facilities at Brunei airport are something you do not expect from a country such as Brunei. We got stuck in Brisbane for a whole week, nobody could tell us what was going to happen, let alone giving us some compensation - every day we were told that there was another meeting in Brunei, and nothing had been decided, so there would be another meeting the next day - again with no news. After the whole experience I do not think I want to fly with them again.


Royal Brunei Airlines customer review :  4 May 2010 by Gary Liddicoat   (New Zealand)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Auckland to Bangkok via Brunei and will never fly Royal Brunei again. I have read other peoples comments and they have said you only get what you pay for, I disagree, we didn't even get that! We are regular fliers having used many airlines, but this was our first and definitely our last flight with Royal Brunei. Nothing but disappointing - while we understand language barriers and other cultural issues can sometimes cause misunderstandings, there is no excuse for rudeness and staff not doing their jobs in a courteous way.


Royal Brunei Airlines customer review :  1 May 2010 by B Harding   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I was one flying from Perth to the UK when the volcano ash stopped flights to Heathrow. During our enforced stopover which lasted 6 days, Royal Brunei were fantastic. We were allocated rooms in the Orchid Garden Hotel and supplied regular meals for the stay. Every day there were officials that we could talk to about our concerns and most of the time they kept us well informed. We were given the opportunity to explore the city with shuttle buses to town centres. Some members of our party were disabled and were treated wonderfully with taxis laid on where they couldn't get on the buses, all free of charge. We were so grateful that we had flown with Royal Brunei when we saw on the news the thousands of people sleeping in airports without the most basic of conveniences.


Royal Brunei Airlines customer review :  26 April 2010 by Philip Copelin   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

My wife and I booked return tickets to Jakarta via Brunei. On 15th March the schedule was changed. Due to these changes we were to spend all day in Brunei at the Terrace Hotel. This hotel was dirty, smelly with broken fixtures and fittings and was the low light of a very ordinary trip. Also on two of the planes we found faulty seats that sagged backwards to the annoyance of the people behind. Value for money - yes, but you get what you pay for.


Royal Brunei Airlines customer review :  23 April 2010 by P Norbury   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We were booked to return to London from Kota Kinabalu last Sunday. The flight was cancelled due to the Icelandic volcano which was fair enough. Although Heathrow is now open, Royal Brunei Airlines seem to have no idea of how to deal with the 1000 plus stranded passengers. We have made numerous phone calls, and all we get is a promise to phone back - they never do. I get the impression that they have a vague plan to send us on spare seats on scheduled flights, which should get most of us back by Christmas. We are not expecting miracles, all we ask is some information on how they are planning to get us home.


ROYAL BRUNEI AIRLINES customer review :  22 April 2010 by Noel Courtis   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

My wife and I have just returned from Brisbane airport. Twice today I was contacted by phone confirming that we were on our "booked" business class flight to London. When we arrived at the airport we were told that we had been bumped off the flight. There seemed to just be random people chosen. About 8 of us were in the same boat. No taxi voucher was given for us to return home and no future booking made. Very poor public relations.


ROYAL BRUNEI AIRLINES customer review :  22 April 2010 by Barnaby Reddin   (New Zealand)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

We booked with the airline purely based on cost. 585GBP return to Auckland from London was simply too good to be true. The outbound journey was only the start. My wife managed to be allocated a seat with no working TV screen for the entire trip, and given we made the journey on 2 different planes, I can only assume that other screens were broken on the planes. The food was OK and they were happy to provide soft drinks throughout the flight. The stopover in Brunei was terrible. Be warned, if you book a flight with an eight or nine hour stop over, there is nothing to do at the airport. By nothing, I mean nothing at all. The return journey still hasn't happened, as the Icelandic volcano led to the closure of EU airspace and this is where Royal Brunei have really showed how much of an amateur airline they are. Since Saturday morning, they have prevented any London passengers from leaving Auckland. Whilst understandable due to the changing events in Europe, what isn't acceptable is the way they are handling the backlog. We were given a scrap of paper and told to call the number regularly for updates. The head of check-in took everyone's telephone number on scraps of paper - and that was it. If it wasn't so sad it would be funny, but the lady involved was unaware that there was a problem before she got to work - as she had been on holiday. This is the Senior representative of the airline in New Zealand. I called their office on Monday to ask if they were keeping a record of who would be able to fly on what flight once the airspace was opened and was told they couldn't as the 4 points on the journey were all working independently - incredible. So, when Heathrow was opened, rather than the airline being able to give you a flight that you would be on, you are left in limbo and having to call in 3 or 4 times a day, only to be told that they still can't give you an assured flight date and time. Whilst I understand delays and cancellations were unavoidable I find it incredible that the stranded passengers at each point were never collated into a delayed manifest/passenger list and therefore, an exact answer could be given once the restrictions were lifted. The upshot of this is that a number of very upset and angry passengers were told that even though Heathrow was open, no London bound passengers would be allowed on the first flight out of Auckland on the first flight and that 2 days later cannot give a definitive answer to the question - "when will I be flying". As an upshot of this mismanagement and total lack of proactive communication, my wife has had to stay in Auckland whilst I have simply decided to stay here and lose my flight. So if you are thinking of booking a flight with Royal Brunei remember that you are essentially letting yourself in for an uncomfortable and sometimes unpleasant experience with friendly inflight staff, but very little in the way of support if something goes wrong. In my opinion, I wish I had paid twice as much and flown with a bigger airline.


ROYAL BRUNEI AIRLINES customer review :  15 April 2010 by J Wadsworth   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Check in at Heathrow was smooth and efficient, aircraft comfortable and very clean. Food was plentiful. The non alcohol policy wasn't a problem, especially when you are allowed to take your own. We had our own TV screen - perhaps the choice of films wasn't the best but it was adequate. All crew were smart, extremely courteous and very helpful.


ROYAL BRUNEI AIRLINES customer review :  9 April 2010 by Marilyn Hayes   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Fourth long haul flight (Perth WA) I have done with Royal Brunei in the last six months and I have to comment on the deterioration of the food. Overall it was poor and I found the snacks inedible. Another disappointing experience is the ladies toilet in the transit terminal at Brunei airport - far from international standard. Very unpleasant. The cabin crew were efficient and friendly and I was grateful not to be charged extra for my slightly overweight baggage. Whilst I think the airline probably gives value for money, I would rather pay a little more for a decent meal and an acceptable ladies toilet.


ROYAL BRUNEI AIRLINES customer review :  7 April 2010 by E Mestre   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BWN (via DXB). Disappointed with all 4 sectors. Aging 767-300's are really showing their age. Seat pitch ok and food served acceptable, but a poor choice of beverages and little imagination given that Royal Brunei are a dry airline. Seatback TV's 60% not working in all sectors and very poor choice of films and TV choices when working. Most passengers were travelling onto NZ with 2 more stops after Brunei - would never contemplate choosing Royal Brueni to travel all the way to Australia or New Zealand. There are far better airlines in the Asia Pacific region and Royal Brunei needs to upgrade to compete with its neighbours.


ROYAL BRUNEI AIRLINES customer review :  7 April 2010 by A Hull   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business Class Perth-Brunei-Dubai-Heathrow. Check-in quick and easy apart from the usual slow pass through security, followed by a calm wait in the Malaysian Airlines lounge which Royal Brunei use. All flights on schedule. Meals could be ordered on demand were as good or better than we have had on other airlines. The space between seats on the B767 Brunei to London was excellent and reclined sufficiently for reasonable comfort. However we would have liked the leg rests to rise to a more horizontal position. A320 Perth to Brunei was satisfactory. Business Class lounge in the modern Brunei terminal pleasant, and offered a range of nibbles and non-alcoholic drinks. We did buy a small bottle of spirits in Perth Duty Free and were supplied with a suitable bottles of soft drink mixers on the plane. And while you can take the remains with you if you dis-embark in Brunei, you can't bring it back on. You can purchase Duty Free wine and spirits in Dubai very cheaply, and these are allowed back on the plane as are Duty Free purchases in other airports. There were no individual TV screens in the plane we flew, movies were shown on a large screen in the front of the business class cabin.


ROYAL BRUNEI AIRLINES customer review :  22 March 2010 by George Scholes   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Auckland to Brunei. Auckland airport is not passenger friendly at 3am and not well set up for such early flights. If, like me, you are conditioned to check in at least two hours before the flight you will have a long wait in the check-in area before you can go airside. There is not much seating and what there i,s is largely occupied by sleeping passengers who have got to the airport on the last cheap transport from the city the previous night and who sleep across three or four of the available seats. Immigration and security open one hour before scheduled boarding and Qantas Business Class Lounge at 4am, thirty minutes before boarding call. I did not see the other lounges open at all, but did not check this out. Immigration and security lines moved fast so if you are flying business class I would recommend not checking in much before 45 minutes before departure, or better still, take the noon departure even if it means a couple of hours extra journey time for the Brisbane stopover. Maybe others were aware of the early departure discomforts. The business class cabin was only half full. Cabin service on the AKL-BWN the best. Arrival procedures for Business Passengers in Brunei is rapid and I was in my hotel fifty minutes after touchdown.




 
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