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Royal Brunei Airlines customer travel guide
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Royal Brunei Airlines customer review :  11 April 2011 by J Frampton   (Australia)

MEL-BWN on B777, BWN-SGN on A319. Both full flights, seat pitch on 777 quite good (with pillows & blankets), A319 not so good. Food out of MEL at 0050 was a sandwich handed out with no description, but a choice of 2 hot breakfast options as we approached BWN. Water/juice handed out at regular intervals as well as hot towels. IFE with good selection of movies worked well on the 777 - no complaints. BWN airport is very basic, but we chose flight connections with less than 1 hour. There was a right kerfuffle over a family seating allocation on the BWN-SGN flight which was fun to watch as voices raised, and only sorted out when 2 people stood up and offered to move to fix the situation.

Royal Brunei Airlines customer review :  4 April 2011 by L Newbury   (UK)

Flew to Perth on new 777 aircraft. We ordered low fat meals and they were excellent. Cabin crew friendly and always available. Soft drinks available and the legroom was good. Timed our stopovers so that we only had 1 hours in Brunei and Dubai. The complaint I have is regarding the inflight entertainment, too limited but you cant have it all.

Royal Brunei Airlines customer review :  18 March 2011 by S Rudd   (UK)

LHR-AKL in Business on the old Singapore 777's. The cabin was a little tired but for the price was fine. Found service from crew excellent. There always seemed to be someone there when you needed them. All addressed you by name and very respectful. I was a little sceptic as to what the seat would be like as there is no information on the Royal Brunei website at all! Was an angled lie-flat seat, and I did manage to sleep on all flights. Pillow and duvet were really good. IFE fine, food was a little strange. On the Brunei website they say that food is on demand. That wasn't the case. The crew came around with a badly photocopied menu saying that because it was the end of the month the menu was changing so they didn't have any. I only ate one main course on all of my sectors, which was an overcooked steak with lumpy mash. The food at the lounges was good, so we ate there. There seems to be a little confusion from others re the Alcohol situation. The crew will provide mixers and ice etc, but you must pour your own spirits. Alcohol is not allowed through Brunei unless it has been sealed by Duty Free, so for out of LHR you are fine. Dubai - Brunei fine, if you want Alcohol on your sector from Brunei - wherever, it has to be taken into Brunei sealed, declared to customs and them not unsealed until you are on the plane out of Brunei. We had one of the long 10 hour stopovers in Brunei. Outside the airport was chaos, 300 odd people who didn't know where they were going. Just because you are in business class, you still have to go on the bus to the hotels, however we were given a nicer hotel. The Rizquin, very nice and attached to a shopping centre which was handy. All of the food at the hotel was paid for, including room service. Lounge at Brunei was tiny, but had everything you need. Showers, wi-fi etc and the best Beef Rendang!. All flights between London and Brunei stop in Dubai when you have to do a strange walk around in a circle and through security, but it was nice to stretch our legs. I would fly with them again if the cost difference is as great.

Royal Brunei Airlines customer review :  15 March 2011 by Andrew Miller   (UK)

Heathrow to Auckland via Dubai/Brunei. Staff were attentive, IFE adequate, seats extremely good and food as good as any we've had on a plane. There is no problem taking alcohol on board for personal consumption and we took gin both in and out of Brunei without any problem - a superb airline at affordable prices.

Royal Brunei Airlines customer review :  9 March 2011 by David Powell   (France)

Heathrow-Brisbane return. I am coeliac and have a gluten free diet, which was served without a problem and was very good. My wife was not so impressed with standard meals. On the way out we had a break in Brunei, 10 hours in a hotel room and wished we could have had the same on the way back. The plane was clean, and staff very attentive. The inflight entertainment was varied but screen was small and, on the trip back my screen was not clear. Brunei airport is the scruffiest I have been to. There is little to do and the toilets were malfunctioning and down a long staircase. The stairs were filthy. And the schedule on the way back is a killer. 7 hours to Brunei, wait for 3 hours, 8 hours to Dubai, wait for 1.5 hours, 7 hours to LHR. And if you can't sleep it takes a week to get over. With the huge price advantage I would use them again, particularly now they have a flight to Melbourne, but I will probably pay to break the trip back either in Brunei or Dubai.

Royal Brunei Airlines customer review :  3 March 2011 by K Chong   (Brunei)

BWN-DXB-LHR onboard B777-200ER, an ex Singapore Airline aircraft. Seated at the window seat, the window is covered with some mess - requested a hankie from a cabin crew, it took ages (reminding twice) to deliver. First leg food was alright, requested SFML delivered. But second leg after 1 hour stopover in DXB, a new set of crew took over and they left out my requested meal. IFE broke down an hour after airborne, moved my seat to the back, near the toilet. Toilet never serviced as the smell was awful - a few fellow passengers did complain to the crew, but no action taken. One of the crew even told us 'there is nothing we can do about it, move to the front if you prefer.' This is the cheapest ticket to LHR by an Asian carrier from SE Asia. but is it worth it? The aircraft is old and smelly, interior was seen a decade ago, although RBA advertised it as a new aircraft B777, which is not.

Royal Brunei Airlines customer review :  3 March 2011 by R O'Callaghan   (UK)

Late booking, flew London-Auckland return. Staff first rate, food is fine and no alcohol was not a problem. Leg room fine for economy. Stopover at Brunei is boring.

Royal Brunei Airlines customer review :  26 February 2011 by A Reynolds   (UK)

Excellent trip to Australia and back. Cabin crew well presented, attentive and unobtrusive but there if you need them, food is good and plentiful. No alcohol, but a frequent round of soft drinks, tea and coffee. I will certainly fly with them again. I also liked the 2 stops, it broke up the long haul element.

Royal Brunei Airlines customer review :  22 February 2011 by Paul Hunter   (Australia)

Check in average, plane was old and tired with very poor audio visual. Cabin staff very average and not so helpful, food was poor and no alcoholic beverages. Brunei airport a real disappointment as was the aircraft and overall experience.

Royal Brunei Airlines customer review :  22 February 2011 by Donald Phillips   (UK)

Heathrow to Brisbane return. B777 was comfortable, inflight entertainment good and the meals excellent. The cabin staff were courteous and attentive. We would have liked a little longer in Dubai to shop. This was our second trip to Australia using Royal Brunei and in my opinion they can't be beaten on price and service.

Royal Brunei Airlines customer review :  13 February 2011 by S Miller   (UK)

LHR-AKL. Only one minor delay at Brunei for a broken seatbelt that was quickly fixed. The service was excellent with friendly crew, and food quite good. Didn't miss the alcohol on board - plenty of soft drink options instead. IFE system worked on all legs, with a reasonable choice of movies etc.

Royal Brunei Airlines customer review :  3 January 2011 by S Coppinger   (UK)

We used the carrier on the recommendation of a friend who had flown economy and we found the experience to be below par. We flew Business class, with two teenagers in economy. Their seats were what you might expect for the price (tight and cramped) but the business class seats were pretty uncomfortable too. The food and service were offhand, and our sons were not allowed into business class, despite there only being two other people in the entire section for the last sector. The flight was delayed leaving Heathrow, the unpublicized stopover in Dubai curtailed and the Bandar Seri Begawan experience brought me back to flying 20 years ago. Not worth the pennies that we saved, in retrospect. And we only found out about the lack of drinks after we had booked - don't try to bring your own despite what the airline says - they take it away from you in Bandar Seri Begawan!

Royal Brunei Airlines customer review :  15 December 2010 by M Sharp   (Australia)

Return Brisbane- London. Plane was clean, found food enjoyable and the friendly cabin staff came between meals with drinks, onboard entertainment was good. Having 2 short stops on the long journey (Brunei-Dubai) was one of the reasons we chose Royal Brunei - an added bonus the fares were cheaper.

Royal Brunei Airlines customer review :  8 December 2010 by L Teoh   (Singapore)

Singapore to Auckland, transit nearly 24 hours in Brunei. Took up the Holidays in Brunei package which included a hotel stay, 2-way airport transfers. Food on flight was okay, entertainment good and service from flight attendants average. We had our luggage checked-in through from Singapore to Auckland. When we arrived in Auckland we found our luggage broken into and ransacked, padlock missing and some items in the luggage were either missing or broken. As we did not manage to lodge a complaint online in time (RBA accepts only complaints via email within 7 days) due to our tight schedule and sometimes we had no internet access, the airline responded to say that they could not do anything for us. This is the first time we flew with them and the first time we ever lost something while flying.

Royal Brunei Airlines customer review :  6 December 2010 by R Webb   (New Zealand)

Flight from London to Auckland via Dubai and Bandar Seri Begawan. Boeing 777 clean, well maintained and nice to see crew cleaning the toilets regularly. Staff attentive and friendly and more than enough food and soft drinks. It was nice to break up the journey to NZ with 3 legs and I will use this airline again.

Royal Brunei Airlines customer review :  5 December 2010 by Tony Woodhouse   (Australia)

BNE-LHR via Dubai and Brunei. The IFE worked on all legs, food was good (although the prawn starter seemed to have a very odd taste). I managed to purchase duty free in Dubai (sit at the front of the plane if you can, then head straight to duty free after security screening, buy what you need - no wandering around no time, and head back to plane). The real downside is Brunei Airport - it is truly awful, I had a 13 hour stop over and they put me up in hotel. Free transfers, and it was clean, tidy, better than most actually.

Royal Brunei Airlines customer review :  1 December 2010 by Carole Cox   (UK)

Heathrow to Perth via Dubai and Brunei. Planes comfortable, cabin crew very attentive, toilets at Brunei Airport clean. On return journey from Perth to Brunei the Airbus seemed smaller with less leg room and was rather warm. B777 from Brunei was a bit cool but staff were very pleasant. Food was good (if you like spicy, which I do) and plenty of soft drinks. Only bit I didn't like was the very quick turn round in Dubai, which was like a route march up to Customs and back again!

Royal Brunei Airlines customer review :  3 November 2010 by S Blaydes   (UK)

Heathrow-Dubai-Brunei-Perth, B777 comfortable staff reasonably attentive, food ok though very repetitive. Welcomed the brief walk for short time in Dubai airport, exceptionally clean. Brunei a different matter - toilets almost unusable, thoroughly disgusted that customers would have to use these conditions Going out we had a 13.5 hour stopover, initially booked a hotel for short time, but when we saw the state of the taxis outside airport changed our minds, so ended up staying in the airport. Brunei to Perth was not good, plane very small and the male stewards less than helpful. Our return flight, with thankfully only a 2 hour visit to Brunei airport, didn't use the toilet, waited to get back on the plane. Will never use this airline again.

Royal Brunei Airlines customer review :  29 October 2010 by S Davey   (New Zealand)

Auckland Kuala Lumpur via Brunei.  Flight from Auckland to Brunei was just about empty.  Staff very attentive. Hot towels before take off, plenty of drinks. Meals fine.  IFE was good, lots on offer, B777 was very roomy. Toilets were clean, the staff kept them very clean. The staff did not disappear after meal service - kept the drinks flowing and service with a smile.  Brunei - Kuala Lumpur much the same, but the A319 had much less room, no PTV.  Service was excellent and attentive on this short flight.

Royal Brunei Airlines customer review :  25 October 2010 by C Auckram   (New Zealand)

Auckland-Brunei-Bangkok return. The main reason for choosing Royal Brunei was that for our family of 3 children and 2 adults it save us NZD 2500 for the return fare over the next best airline deals. Compared to other airlines I've flown there was little difference to larger airlines. My in seat tv screen had problems playing movies on one of the legs but was fine on the return. They tried to reboot it but this didn't solve the problem, and my son had problems with the audio on his tv screen on the return leg - again rebooting didn't help. The airport at Brunei is a little lacking in options, but we wouldn't hesitate to do this again - even though the trip took longer than a direct flight from Auckland to Bangkok.

Royal Brunei Airlines customer review :  25 October 2010 by S Ryan   (Australia)

Brisbane to Kuala Lumpur via Brunei. Boeing 777 to Brunei clean, efficient service, Economy seat good pitch, friendly staff, tasty lunch. Average entertainment but it sufficed. A320 to Kuala Lumpur only a 2 hour flight but nice dinner again, but more cramped on this plane. Price is the winner here, nearly half of other airlines.