ROYAL BRUNEI AIRLINES   Customer Reviews and Passenger Trip Reports

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ROYAL BRUNEI AIRLINES review :  29 November 2008 : by Duncan Sutherland   (UK)

London/Auckland and enjoyed the flights. The cabin crew were excellent on all flights. There were no delays. Only a couple of negative comments. The communication from the flight deck was a disappointment, almost non existant - another problem seems petty and trivial, but all or most of the small sealed packets of nuts cheese biscuits etc were impossible to open if like me you have arthritic hands! Really annoying.

ROYAL BRUNEI AIRLINES review :  16 November 2008 : by J Pascual   (Philippines)

MNL-BWN flight was in the late evening. Relatively new and clean A320-200. No PTVs but overhead screens provided adequate entertainment. Food okay, not good, not bad either. Staff service was efficient and quick, given that the flight was full and was just under 2 hours. BWN-BNE. The flight was delayed for over 18 hours. We felt like we were being held captive in Brunei. We arrived at a seemingly empty Bandar Seri Begawan International Airport. After 30 minutes we were coached to a hotel. We were billeted to a 4-star (so they say) hotel and everything including the breakfast, lunch, and high tea was included. We were give a tour of Bandar Seri Begawan before our rescheduled flight to Brisbane. Check-in was quick. The plane for this leg of the trip was a really old B767-300. We were for some reason, seated at the back of the plane. Again, no PTV, a fairly boring 8 hour flight. Food was adequate, snacks, dinner, dessert, birthday cake (it was the Sultan's Birthday), and snacks before arrival. I do not recommend RBA, unless a serious upgrade of fleet and service takes place. It wasn't really value for money, because we discovered that some of our friends, also from Manila, were able to get to Sydney comfortably via Cathay Pacific (stop-over at HKG) for practically the same price we paid.

ROYAL BRUNEI AIRLINES review :  14 November 2008 : by Keith Hooper   (Australia)

Perth - London return flight with Royal Brunei Business Class on a 767. The aircraft we flew had been fitted with angled lie Flat seats. I thought that the 767 we flew in December / January to Kota Kinabalu from Perth was a better Business Class layout. Apparently this aircraft was still using the old First Class configuration. In the months leading up to our flight, my agent was notified of 3 different schedule changes, of which, thankfully I was only notified of the last change. The schedule changes forced me to extend our stay in Europe by a day at either end of the holiday with the associated expense of accommodation etc. I had a similar problem in December / January when at one stage Royal Brunei was asking us to fly on Christmas Day, rather than the 27th of December date we had booked. We found the cabin staff to be very friendly and attentive. The meals had improved in quality since our last trip. The entertainment system worked almost flawlessly, with only a couple of freezes. The seat was comfortable even though it did not lay flat. The 2x-1x2 configuration was a winner and superior to the 2x2x2 configuration Air New Zealand offered on the flight to Auckland. Royal Brunei is a dry airline, however if you wish a drink, it is quite acceptable to bring a small amount of alcohol on board so long as it is consumed prior to landing. I found the small bottles of Jacobs Creek Wines on sale in Dubai complete with a small glass in the package were an excellent purchase. My wife and I rated all the flights very good although on one leg my footrest did not function.

ROYAL BRUNEI AIRLINES review :  3 November 2008 : by R Jazayeri   (New Zealand)

Traveled on June 2008 from Auckland to Dubai. The aircraft was old B767 from Auckland to Brunei. Take off time 0330 breakfast at 4Am! Brunei to Dubai was better service and newer aircraft. Dubai to Auckland via Brunei. There was no seat for me although I had confirm ticket. Royal Brunei Airlines had to book me by Cathy Pacific Flight via Hong Kong with 4 Hours later departure flight and 6 hours transit time in Hong Kong!

ROYAL BRUNEI AIRLINES review :  2 November 2008 : by Pam Kinnaird   (UK)

London to Brisbane return. Excellent flights, cabin crew very courteous, helpful and attentive. Food and drink plentiful and good. Excellent lounge at Brunei airport, food good and bathroom facilities. Schedule home included 3 hours in Brunei (would consider a tour of Brunei another time). Some delays but still landed ahead of schedule at Heathrow. Only negative comment is choice of entertainment. Films all of a similar genre and the same selection on return journey. Extremely good value for money.

ROYAL BRUNEI AIRLINES review :  16 October 2008 : by John Powley   (Australia)

Brisbane to London and found the airline very good considering the cost. I altered my return flight date prior to departure, and this was done free. I found the seats a little rigid, and would have liked more thigh support, but it was not that bad. Food good, and there were plenty of drinks of juice, water etc. Three hours in Brunei was too much - they do tours for transit passengers, so would look into that next time. The le room on the flight was excellent - but isn't it time that seat manufacturers limited the amount that seats recline. The inflight entertainment worked well, although I saw other passengers with screens that did not work or were causing trouble. On return inflight entertainment had the same set of movies, and the set in the seat beside me did not work at all. The short stop at Dubai is annoying, just enough time to freshen up, then through security and back onto aircraft, and is not listed on flight information, although I knew from reading reviews. The crew were very professional and courteous, without being annoying.

ROYAL BRUNEI AIRLINES review :  3 October 2008 by Susan Freeman   (UK)

Trip Rating :  5/5

Recommended:

Value for Money:

Cabin Flown:

Economy

We flew to Dubai, plane was very clean. The staff were very helpful and courteous. The food was good and a couple of movies to choose from. Each seat had a tv screen on the back. Would travel with them again.

ROYAL BRUNEI AIRLINES review :  29 September 2008 by Peter van der Vloodt   (New Zealand)

Customer Rating :  4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Auckland-Bangkok return and would reiterate comments below on the ticket price being good value for money. Couldn't fault the flight attendants. Only negative is a lack of room if person in front reclines their seat. Doing a plane transfer via the Brunei Airport is also a doddle, given that all the departure gates can be seen from the main lounge. Would use again.

ROYAL BRUNEI AIRLINES review :  25 September 2008 by Jordan Hui   (New Zealand)

Customer Rating :  4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

AKL-BWN-HKG return economy class. The cost of the ticket was only $1000NZ which is cheap in my standard. The flight for both AKL-BWN return which was a Boeing 767-300ER was very full but from BWN-HKG and return an Airbus 320 are half full and could have the middle seat free (3-3 config). The flight attendants are great and good service. The food was okay while there was no alcohol, other drinks distributed to passengers. The IFE content was alright but most of the movie are not new and a bit boring. AKL to BWN there was IFE but from there onwards and back there was no personal IFE. While there is good and bad in this flight from AKL to HKG I got to say with $1000NZ for the fares I can't complain much I rather save the money and buy other goods at my destinations.

ROYAL BRUNEI AIRLINES review :  21 July 2008 by A Cowan   (UK)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-DXB-BWN. I fly this route every month. The experience is very dependent on how full the flight is. RBA frequent flyer system is very fair, and due to the accumulation of points I am able to travel business class on one of the legs outbound or inbound to the UK. The business class cabin is slightly dated. I have found food to be varied. The seats are comfy but starting to show there age. Economy can be a hit or miss experience, due to the frequency of my flights I find the menu does not vary much, IFE often does not work and flights very crowded much of the year. Overall I find RBA to be neither good nor bad and agree with the rating here.

ROYAL BRUNEI AIRLINES review :  15 July 2008 by T Lee   (New Zealand)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

AKL-BWN-HKG return. The aircraft to Brunei was a 2-3-2 config, flight was very full. The attendants did their jobs (but that was all), on the way there. Flight to Hong Kong from Brunei was in the same plane & pretty empty. IFE content was ok (IFE working) but was exactly the same for the return leg. On the return both flights very full, but still with good meals and attendants offering juice etc. Only bad meal was breakfast before landing in Auckland - really mediocre, but 5 out of 6 is pretty good.

ROYAL BRUNEI AIRLINES review :  7 July 2008 by Bruce Comyns   (New Zealand)

Customer Rating : 1/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Never again! Flew AKL-Brunei. Plane was shabby and not very clean. Our return flight was delayed because the plane wasn't fueled and was even worse than the outwards flight. We had bulkhead seats with no screens and couldn't see the big screens at all. The meals were awful and cabin crew very surly. All in all , not a happy experience. An example of how flying used to be 20 years ago when there wasn't any competition.

ROYAL BRUNEI AIRLINES review :  17 June 2008 by John Cains   (Australia)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

Business Class Sydney-London-Brisbane. Very good value for what we paid. Well looked after. Would use again as very competitive fares. Only problem is they have ceased Sydney flights.

ROYAL BRUNEI AIRLINES review :  17 June 2008 by Kenneth Chong   (Malaysia)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

KCH-HKG via BWN. RBA offered the best price for my HK trip, KCH-BWN was 55 minutes and a decent hot meal served. Like the fact that hot towels were offered to every passenger prior to take off. Seat pitch on their narrow body is not too bad but seat cushions were rather stiff. BWN-HKG leg was pleasant, flight was not full and I had two seats to myself. IFE a drop down screen providing adequate entertainment for 2 hour 40 minutes flight. Flight attendants friendly. The return flight was a little disappointing as the movie shown was the same as the previous flight.

ROYAL BRUNEI AIRLINES review :  7 June 2008 by Emanuel Spencer   (UK)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Travelled return to Australia with Royal Brunei. Journey over great, no complaints. Plenty of legroom as long as the person in front doesn't recline their seats. Journey back was terrible. Every seat taken giving a 'chicken coop' effect. Lots of noise, hustle and bustle. Too much for the stewards to cope with. Too much food, almost like it was to keep everyone seated and quiet. Hot pasty at 4am? No TV - mine wasn't working and I heard a lot of other complaints about screens being out of order. It made it a long journey home.