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Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports



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Royal Brunei Airlines customer travel guide

Royal Brunei Airlines 3-Star Airline ranking

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Royal Brunei Airlines Passenger Trip Reviews

Royal Brunei Airlines Economy class seat reviews

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Royal Brunei Airlines Business class seat reviews




Royal Brunei Airlines Customer review :  13 March 2012 by Kevern Rowe    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned Melbourne to London in Business class. Great staff service, good food and comfortable seats (for angle lie flat). No alcohol may be problem for some people but did not worry us. Would definitely recommend. Not really a grip but a comment is that the range of movies on IFE was limited, but at least the IFE worked without a hitch, unlike many other airlines that I have been on.



Royal Brunei Airlines Customer review :  9 March 2012 by S van Houten    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DXB-BWN-KUL return and although the stop in BWN is boring and makes the journey very long it is great value for money. We travelled with a baby and staff couldn't be more helpful! Entertainment is ok. Only because of the amount of stopovers I will be flying Emirates again.



Royal Brunei Airlines Customer review :  8 March 2012 by R Penn    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great veggie food option. Courteous, helpful staff who regularly came through with drinks. Not enough leg room for tall husband. Inflight entertainment had plenty of choice. Unable to check-in online which is a worry for a family wanting to be sure of sitting together.



Royal Brunei Airlines Customer review :  20 February 2012 by Jayne King    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BSB with short refuelling at Dubai then on to LHR. Flight crew were attentive and courteous. Planes were clean. Seats more than comfortable for the long haul with plenty of space. Abundant entertainment with variety of movies, music and games. Food excellent.



Royal Brunei Airlines Customer review :  16 February 2012 by Alessandro Muffolini    (Italy)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKI-BWN-BKI. A short flight. Staff very kind. The plane was in good condition and seats comfortable enough. Ground services were ok. No entertainment on this flight and only snacks due to the shortness of the flying time.



Royal Brunei Airlines Customer review :  3 February 2012 by Margaret Yeo    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Melbourne Dec 2011, return Jan 2012. I found the staff were helpful and efficient. I had to extend my stay in Melbourne and found the Royal Brunei Staff helpful and professional in dealing with the arrangements. I found the Passenger Assistance Service excellent.



Royal Brunei Airlines Customer review :  3 February 2012 by T Fawell    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Brunei (via Dubai) on to Singapore return Hong Kong-Brunei then Brunei-London (via Dubai). Stop- over gave a chance to stretch legs leaving baggage on plane. Flights on time in 777 planes. Food was pleasantly varied. Staff were courteous and friendly. Entertainment was varied. No alcohol but you can take your own. Lots of fruit juices offered on a regular basis. Staff spoke good English and were happy to talk to passengers. Brunei terminal is satisfactory but toilets are basic. A great experience at a good price.



Royal Brunei Airlines Customer review :  30 January 2012 by Andrew Coveney    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai from LHR. Boeing 777 200ER. Extremely punctual, polite and professional. Great value. Would say that the seats on the outbound aircraft had more room (I was in economy). They really were spacious. On way home, had a feeling that it was a bit more cramped. Cabin Crew extremely pleasant. Smooth flights. Would recommend to anybody.



Royal Brunei Airlines Customer review :  28 January 2012 by G Mitchell    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from London to Melbourne return. We got a great deal in business class and the flights were above expectations. Used the Etihad lounge at Heathrow, the United lounge at Melbourne and had lounge access during the short stop in Dubai. No alcohol is served onboard the plane but we didn't really miss this and all the of meals were very good. Cabin crew were very good and professional. We had 15 hours in Brunei on the return leg and were given a room at the Radison hotel for about 11 hours. All flights were on Boeing 777. We would happily use them again.



Royal Brunei Airlines Customer review :  3 January 2012 by A Riches    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Dubai-Melbourne return in business class. Staff were attentive, the aircraft cabins B777 were well presented despite their age. The angled lie flat seats were more than comfortable and I managed to sleep. Only down side is the airport in Brunei which has very limited facilities although we timed our flight so we only had a two hour stop over. Overall for the price we paid we had an extremely pleasant trip.



Royal Brunei Airlines Customer review :  30 November 2011 by J Cheng    (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly between Singapore and Brunei at least once a month. The price charged is not cheap compared to Singapore Airlines. The entertainment onboard never changes and are very boring. For flights with individual screens, they don't work. Check-in can be a nightmare especially during Ramadan. Nothing is done to manage the growing queue. It makes no difference if you check-in online or not. They don't announce delayed flights. There is hardly any leg room when seated, seats are narrow and uncomfortable. When arriving in Brunei, be prepared for long queues for immigration and custom clearance. Average time to clear immigration is about 30 mins. Airport Staff airport are not proficient in English.



Royal Brunei Airlines Customer review :  29 November 2011 by E Parkhouse    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy, on the Boeing 777 LHR-DXB-LHR. Seats were pretty comfortable, set up as 3-3-3, with 18" width, and 32-34" pitch, which is more generous than others. Food was pretty good. Though alcohol is not served onboard, apparently you may take some yourself. There is Video on demand, with a range of decent films, 'radio stations' or entire albums. Service was ok, with the staff coming through the cabin with a tray of soft drinks regularly.



Royal Brunei Airlines Customer review :  13 November 2011 by A Wilkinson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BWN-BKK and KUL-BWN-MEL. Cabin crew were friendly and attentive, seats comfortable, food adequate, and inflight entertainment good. Both flights between Melbourne and Brunei were half full, so my partner and I had 3 seats allowing us to stretch out. I am 6'3" and staff endeavoured to provide seats with extra leg room, which was appreciated. There is not much to the airport in Brunei, so if you have a long stopover I suggest having snacks and a good book. The bathrooms leave something to be desired. All in all a great flying experience.



Royal Brunei Airlines Customer review :  28 October 2011 by B Vincent    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-BKK-PER via Brunei and was quite impressed. Flights were on time, A319/320 aircraft immaculate, service friendly and food good. Seats reasonably comfortable, though my shins hit the seat in front. Inflight entertainment wasn't much, but didn't mind for the fare paid.



Royal Brunei Airlines Customer review :  21 October 2011 by Philip Loveder    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BWN-BKI return. I have flown with this airline a couple of times and generally happy with their service. My recent flights (four legs in total) all left in a timely and efficient manner. The food onboard was poor this time around (and I'm pretty easy to please), but for the discount fare I paid this didn't bother me too much. What was disconcerting was the Begawan to Melbourne return leg where my wife and I were separated by 20 rows. Given I booked and paid for the flight well in advance, this wasn't appreciated at all!



Royal Brunei Airlines customer review :  15 October 2011 by Steve Brown   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MEL-LHR return. Boeing 777 spacious business class cabin, angled lieflat seats which are comfortable in a 2x2x2 configuration - large pillow and duvet. The cabin crew were professional, well groomed and attentive . The service, food and beverage was just as good as many major airlines and plenty of it. No alcohol served, however a large selection of non-alcoholic beverages was offered. The entertainment system was okay - could benefit from an upgrade and a lot more variety! Brunei airport is very small and easy to navigate. The RBA Business Class Lounge serves the purpose, but is pretty basic.






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