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Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports



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Royal Brunei Airlines customer travel guide

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Royal Brunei Airlines Business class seat reviews




Royal Brunei Airlines Customer review :  19 February 2013 by M Knezovic (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BI 874, KUL-BWN, Feb 17, 2013. No 'welcome', 'thank you' or 'goodbye'. No newspapers at all. No entertainment. No coffee / tea in my section. Only one choice of meal (beef), which I declined, and wasn't offered as much as a packet of peanuts instead. Crew apathetic and struggling with basic English. I appreciate it is Chinese New Year season, but surely that has been factored into the price of the ticket (RM1,700+). I used to think about bringing my family to Brunei on vacation (as opposed to just business). After this flight, I'm afraid it's not going to happen.



Royal Brunei Airlines Customer review :  14 February 2013 by B Lockwood (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BKK-BWN-DXB-LHR, 5th Feb 2013. Flights on all sectors were on time, check in staff excellent. Had a 4 hour lay over in BWN waiting for the flight to LHR, via DXB, the airport at BWN is small and boring, but you can get a coffee etc. The flight from BWN was a 777, 3-4-3 layout. Seats comfortable enough, quite a small screen in the headrest in front of me, the entertainment was good, but you had no way of starting and stopping a movie etc, it was on a loop. Food was better than I expected, and had a choice, plenty of water or juice handed out in the cabin during the flight. Stop at Dubai, you have to get off the aircraft and re-board, remember to take your boarding card with you, you are off the plane for less than 1 hour, and back in your original seat. I paid 230 one way ticket, and would definitely use Royal Brunei again, real value for money, if travelling on a budget.



Royal Brunei Airlines Customer review :  13 February 2013 by Daryl Schliebs (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The main reason for selecting Royal Brunei was the competitive price of $5000 for a business class return European flight. Being very tall I needed the legroom which I hoped their business class seats would provide. Staff really appeared to have little training in how to manage the needs of passengers on a long flight. The quality of the food when they remembered to serve it - sometimes the food was served over 2 hours into a sector - was very poor. They sometimes forgot to serve a course. When a course was served they sometimes did not serve the selection which we had previously made. The selection which we made on several legs seemed to become unavailable quite quickly. During the first sector out of Melbourne our attendant took 3 attempts to get a normal glass of water correct. The main expertise of the flight attendants was the handing out of hot towels which they did on a very regular basis. Our business class seats did not recline on 3 out of the 6 sectors - we had to change seats on 3 sectors so we could have seats which were able to fully recline. On the return leg from Europe there were some 5 seats which were marked up as being unable to be used. This meant that my wife had to accept a seat which was not able to fully recline for 3 of the return sectors. The Aircraft was also old and the quality of the entertainment was poor with most movies being pre 2005 and earlier. This made such a long flight even more boring.



Royal Brunei Airlines Customer review :  3 February 2013 by Roger Crowther (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MEL return. Business Class. Just back from my 3 week trip. Thoroughly enjoyed my flights. Plenty of leg room. The seat reclines electronically to become a bed. Plenty to eat and for airline food I thought the standard was very acceptable. Cabin crew attentive, smiley and helpful. The interior on all 777s I flew in is starting to look tired. Entertainment choices limited. The lack of alcohol is no problem. No dehydration or headaches that way. 3 hour transit at Brunei was a bit of a pain but the SkyLounge there was OK. No delays, dramas, all went as sweet as a nut. Pound for pound it was excellent value. Dubai transit is bonkers by the way but 3 x 7/8 hour legs was about as tolerable as such a trip gets. No hesitation in recommending this airline for service & value for money.



Royal Brunei Airlines Customer review :  29 January 2013 by Angus Lamb (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BSB-MEL. Although the flights themselves were OK we were delayed for 22 hours on the return leg. Such delays do occur, however, Royal Brunei's communication throughout this delay was appalling and the experience was very confusing and frustrating. Therefore I would never fly with them again and recommend others avoid this airline.



Royal Brunei Airlines Customer review :  17 January 2013 by J Darling (Scotland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MEL over Christmas period in economy. Flight crew could not have been more pleasant and smartly dressed. I'm a bit fussy for eating but the meals were excellent, ok the entertainment system is a bit outdated and did need to be rebooted a few times. Overall I would recommend RBA to anyone.



Royal Brunei Airlines Customer review :  15 January 2013 by Van Ng (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BKK-MEL. Staff and service are good. The airport in Brunei is tiny and boring and can be a problem if your stop-over is more than 2 hrs. No alcohol served. Overall a good airline.



Royal Brunei Airlines Customer review :  14 January 2013 by R Canty (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BKK-MEL. Staff were attentive, efficient and always had a smile. The food was very good and the portions were more than enough. Seats were quite comfortable and almost lie flat. Inflight entertainment was a bit average. We were 1.5 hrs late leaving Brunei due to the aircraft leaving Dubai late, but is was not a big deal. These things happen. Would without a doubt fly with RBA next time. Changing aircraft in Brunei the only negative but for the price you can't complain.



Royal Brunei Airlines Customer review :  4 January 2013 by Dave Barfoot (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Melbourne in early December and made the return journey on New Years eve. Neither of us particularly enjoy flying but this was the most enjoyable long haul trip I have done and upgrading to Business Class was money well spent and in my view good value for money. Staff were friendly and helpful, the food choice was good and varied. Entertainment system dated but still some good choices of film. Only drawback is Brunei airport which is very small and limited services which made the 4hr wait on flight home slightly dull! Would have preferred more time in Dubai airport which seemed to have a lot more going on. Overview a great experience that made the long journey more bearable.



Royal Brunei Airlines Customer review :  3 January 2013 by T Arndell (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-MEL return regularly. Terrible service recently and continues to decline! Reasonably priced but service, seat comfort, food and entertainment have become unacceptable. We were not given a choice of meals despite only being seated in row 2, seats malfunctioned, flights delayed, staff forgot to serve some members of our party, quality of food was dire, inedible in some sectors. Entertainment only offered 2 or 3 movies worth watching and IFE system often needed rebooting. Toilets not cleaned often enough and staff forgot to hand out priority gate passes and customs arrival forms, Brunei airport lounge limited. No longer worth the hassle despite the cheap business class.



Royal Brunei Airlines Customer review :  2 January 2013 by Adrian Holt (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew LHR to Melbourne return over the Xmas period 2012. We booked RBA as it was around 400 cheaper than any other airline. Bag drop at the airport was efficient and I highly recommend online check-in as the line to drop bags off in this line was about 4 people vs the 50 or so in the non online check in. The weights for checking luggage was not strictly enforced but hand luggage was strictly enforced. On board there was more leg room than many I have travelled on which was great. Food was tasty although they do run out of the popular items quickly. Adding ice cream for the sweet was a nice touch. The cabin crew were very efficient and helpful. A press of the call button and they were with you within 20 seconds and always happy to help. All crews were far and above in terms of professionalism and helpfulness. I can highly recommend RBA for an efficient, friendly airline.



Royal Brunei Airlines Customer review :  2 January 2013 by Michael Downes (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-London via Brunei and Dubai return. Staff on board were fantastic, using our names each time a meal/drinks were served. Aircraft was a 777 with the Business class seats that just superseded flat bed angled type. Access to all the lounges along the way and back made the total flight enjoyable as the longest stretch was around 7 hours. Staff were friendly and the meals were fine. Certainly better than, or equal to, most other long distance airlines that I have travelled with into Asia.



Royal Brunei Airlines Customer review :  2 January 2013 by Phillip Bell (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BWN-MNL return. Best inflight catering I have experienced yet. No alcohol was not a problem, I did take some and the cabin crew provided mixers. Cabin crew were attentive, friendly and helpful. Planes had adequate legroom and were clean. Brunei's airport is small and not much to do, it is about to be renovated. Fully recommend them.



Royal Brunei Airlines Customer review :  17 December 2012 by P Butler (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Singapore and returned from Bangkok via Brunei. I didn't know what to expect as previous to this I had never heard of Royal Brunei. I found that economy was surprisingly spacious. Flights both ways were not full so had a spare seat next to me. Meals on board were more than enough however as I am a big eater the flight attendants were more than happy to accommodate this. The stopover in Brunei was only 45 minutes so the actual time spent doing nothing was about 15 minutes. The only problem if I had to pick on was the small screen sizes but in the end it didn't really bother me. Would definitely fly again.



Royal Brunei Airlines Customer review :  10 December 2012 by Garry Rowles (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a large family group 15 we flew out of Melbourne via Brunei to Manila in late November. I was surprised by the excellent inflight service considering the cost, the food was good and movies aplenty. My only reservation was the small airport at Brunei and the lack of food outlets inside the lounge there, be prepared to pass the time, ours was over 3hrs. The flight home was just as good as going there, so not hard to recommend RBA my best trip yet and congratulations on picking up the ball that those bigger airline companies have dropped and running with it.




 


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