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Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports



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Royal Brunei Airlines customer travel guide

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Royal Brunei Airlines Passenger Trip Reviews

Royal Brunei Airlines Economy class seat reviews

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Royal Brunei Airlines Business class seat reviews




Royal Brunei Airlines Customer review :  5 June 2012 by Alan Sargeant    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Melbourne. Attentive flight attendants with good service all the way. Food plentiful and tasty. Food was well presented and hot. Cabin attendants were cheerful and very pleasant. Seats were comfortable and enabled good rest especially between Brunei and Melbourne. Flights departed and arrived on time. Now my first choice for flights from Australia to Asia and beyond.



Royal Brunei Airlines Customer review :  29 May 2012 by Catherine Waters    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to London return. Staff were attentive and catering was good. Seats wee comfortable and inflight entertainment of good quality. Toilets cleaned constantly throughout the flight. Our 11 year old doesn't travel well and was ill both ways and stewards dealt with this competently and compassionately. Actually liked the opportunity to get off at Brunei and Dubai although Brunei airport needs improving. You do need to go through security again both times which became very tedious particularly for those who were carrying water.



Royal Brunei Airlines Customer review :  28 May 2012 by Judy McLeod    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne-Bangkok return with a stopover in Brunei. A nice airline with a better-than-average economy class. The staff were friendly and efficient and the seat had better leg room than many. Very good value compared to other airlines on the route, and better service.



Royal Brunei Airlines Customer review :  8 May 2012 by Alan Sargeant    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Bangkok. Very good flight, friendly flight attendants and a tight connection in Brunei made easily. Seats were comfortable. No problems, food was good and plentiful. No alcohol served but told I could have taken a bottle of wine. Happily fly them again.



Royal Brunei Airlines Customer review :  2 May 2012 by J Wayner    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-MEL-LHR. Cabin staff are fantastic. Seats comfortable and aircraft clean. Have flown Qantas and Malaysia Airlines on the same route and ahead of Malaysia in all aspects. Far less stress and no drunks.



Royal Brunei Airlines Customer review :  25 April 2012 by Caroline Greenwood    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Heathrow over Easter 2012. Travelled economy class and appreciated both the value for money and the inflight service. Crew were very efficient and attentive. They routinely cleaned the toilets! Peaceful flights both ways and plenty of empty seats to snooze on, on the second leg to/from Dubai. Only grizzle is the efficiency of the airport staff at Brunei who struggled to issue Boarding Passes on the homeward leg to a tired and grumpy group of passengers.



Royal Brunei Airlines Customer review :  25 April 2012 by K L Strangwick    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent service and attentive staff. Wide seating converts to full length bed. Innovative and satisfactory meals. Good selection of fruit juices. Good time keeping, seamless connecting flights. Enjoyed a very peaceful and restful flight from Melbourne to London.



Royal Brunei Airlines Customer review :  23 April 2012 by Al Zavalis    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LHR-MEL. Our expectations were exceeded. Value for money using economy seating was excellent. Seat spacing seemed better than our experience with Qantas. Gluten Free meals supplied for my wife were ok. Meals and refreshments were generally very good. Would be happy to fly them again.



Royal Brunei Airlines Customer review :  18 April 2012 by Alan Sargeant    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Bangkok via Brunei. Both sectors departed and arrived on time. Both aircraft clean and comfortable. Very good service from flight attendants. Only 4 in Business Class so almost one to one service. No alcohol served but BYO not a problem in moderation. Excellent English from Cabin Crew. No priority passes for immigration in Bangkok. Excellent value for money.



Royal Brunei Airlines Customer review :  5 April 2012 by Peter Wood    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from New Zealand to London. Unfortunately Royal Brunei are no longer travelling to NZ but they arranged connecting flights. Planes immaculate and the service we received from the cabin crew was fantastic. The airport in Brunei is basic but there are no long delays. Onboard entertainment was up to date with recent movie releases.



Royal Brunei Airlines Customer review :  4 April 2012 by M Stus    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brunei-Kota Kinabalu. Very short flight on A319. On time. The business class cabin had a total of two rows (8 seats). Seats are comfortable with lots of legroom. Cabin crew were friendly. Some fruit juice was served prior to departure but there was no meal/drink service during that short flight. The business class lounge at Brunei airport was quite nice with not a bad choice of warm/cold food and drinks.



Royal Brunei Airlines Customer review :  28 March 2012 by J Laidlaw    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LHR-MEL. Staff attentive, seats relatively comfortable in Economy. We were lucky enough to have a row to ourselves on 2 of the legs. Bandar airport was boring but they are upgrading it so who knows.



Royal Brunei Airlines Customer review :  23 March 2012 by B Sharma    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BWN-SIN - both legs scheduled to be operated by A320-200. On the way to BWN, the aircraft, an A320-200 was very clean, and the crew extremely courteous. Inflight meal was bland, but other than that, I have no comments. No AVOD, but a documentary was shown on drop-down screens. On the return leg, the equipment was changed to new B777-200ERs. The cabin crew service level and meal satisfaction level were slightly higher, and there was AVOD. The seats were much wider than the A320. All in all, a good travel experience, and fairly good value for money.



Royal Brunei Airlines Customer review :  20 March 2012 by S Olliff    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-London-Melbourne. Good service, quality food, entertainment, comfort (in economy), cleanliness including toilets, and friendly, professional staff. With no alcohol served, I found this refreshing with quieter passengers overall. The route through Brunei and Dubai was particularly successful with 3 legs of very reasonable length (6-8 hrs) and stopover’s were not too long 1-3 hrs.




 


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