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Royal Brunei Airlines customer travel guide
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Royal Brunei Airlines customer review :  15 July 2011 by M Tapu   (UK)

Travelled with 3 small children from NZ-UK and found the flights adequate. Was put off Brunei entirely though by a rude air hostess during our 10 hr stop over in Brunei who wanted to take away one of our 4 seats as we hadn't paid for it but wouldn't give us a bassinette instead, meaning two adults with a child each on their lap for 16 hr flight. Was not impressed, its not like anyone was going to book the seat in that space of time. Got the seat back with some serious negotiation (she blocked it so no one could book it in the 5hrs till boarding) but got the impression the girl was bored and just wanted something to do! Brunei airport is incredibly boring so avoid long stops there! Thankfully I was well prepared for the kids so they coped well but we did find the stop frustrating in Dubai where despite having just a fuel stop, you have to get off, go through xray and screening again, find your gate and wait to board the exact same plane again - just for a 1hr fuelling stop. Not fun with kids. Not very friendly airline, but cheap.

Royal Brunei Airlines customer review :  11 July 2011 by Peter Scully   (Australia)

Planes could do with some servicing, for example most reading lights do not work. 3 out of my 4 flights were delayed, with the first by 4.5 hrs, though the Royal Brunei website still showed it as being on time. Half the meals were OK, half were inedible. A warning to anyone flying Royal Brunei - you will probably be forced to transit in Brunei where the poorly serviced transit lounge has a few overpriced souvenir shops, and any Duty Free goods will be "confiscated" by the security staff, even though they are sealed. It was cheap and I like the uniforms on the hostesses, though.

Royal Brunei Airlines customer review :  11 July 2011 by N Mohd Zain   (Melbourne)

Took Royal Brunei BI 422 from Spore to Melbourne-transit at Brunei. On arriving at Brunei we were informed that our flight was cancelled. We were asked to wait while staff arranged flight back to Spore at 1830hrs . On arriving at Singapore-went to transit desk and took our boarding passes. My 2 children and I spent the whole day just travelling from Singapore to Brunei and back to Singapore again!! On board SQ 237, to our disappointment, there was no Halal food for 3 of us as I presumed Royal Brunei staff will arrange for us. We were exhausted and hungry!

Royal Brunei Airlines customer review :  7 July 2011 by Pam Ogilvie   (New Zealand)

We were delighted with our trip on Royal Brunei. The check in was easy, the seats and leg room good. We were very impressed with the staff. The toilets were cleaned more than I have ever seen on any other airline. Only downside was that it was quite cold for some of the flight but the air quality was good. Loved the day stopover in Brunei. So sorry they are discontinuing the service to Auckland.

Royal Brunei Airlines customer review :  4 July 2011 by Bruce Wileman   (New Zealand)

Auckland-London, Economy class. All in all an excellent experience and much more than I was expecting given the cost of the ticket, it truly surpassed all my expectations. Cabin crew were very attentive and always willing to help. We flew with a toddler and they took extra care of us. Our travel agent made an error and booked an infant meal when it should have been a child's meal, the staff went out of their way to find suitable food and made sure that the meals were correct on the next to legs of the journey. It was good to get off the plane in Brunei and Dubai to stretch your legs. The fasten seat belts sign did not come on for turbulence once the whole way from Auckland-London and I felt the flight crew were trying to avoid bad weather to make the flight more comfortable. Leg room was better than others I have flown on and the 777 makes for a smooth ride. Would highly recommend - it is a real shame that they are suspending this route from October as I would definitely fly with them again.

Royal Brunei Airlines customer review :  4 July 2011 by R Simmonds   (New Zealand)

There were 3 of us flying NZ-UK return via Brunei and Dubai. This was excellent value for money, the seats worked out to be about 70% of what other airlines were charging for Business Class, and we thought that the service might have been compromised because of this but that was not the case at all. The cabin staff were very friendly, attentive and helpful. The food was good and there was plenty of it, also if you wanted to eat at different times due to having to work or wanting to sleep the staff were more than accommodating. The seats were comfortable and once you had mastered the controls it was easy to find a position that suited and there was a good sleeping position, between the 3 of us we averaged 7-10 hrs of sleep time each on the flight. The pillows and duvets were great and really gave it a "going to bed to sleep feel". Check in was fast and hassle free from professional staff. We actually enjoyed the 2 stop break up of the flight as it gave us a chance to stretch our legs and break the long journey into more manageable chunks. Yes, the interior is a little "tired" but I wouldn't go as far as to call it shabby and if that is the reason for the cheaper ticket then what great value for our money we got! Highly recommended!

Royal Brunei Airlines customer review :  4 July 2011 by C Devoy   (New Zealand)

New Zealand-London with Royal Brunei and definitely would choose Air New Zealand next time. The food was abysmal, particularly the kids meals. I don't know of many young kids who would eat silverbeet! So the kids were exhausted and starving by the time we got here. The adult meals were unappetising and tiny. We will be taking our own food for the return flight! The extra stop over in Dubai was frustrating too. I would not recommend Royal Brunei to anyone travelling with children.

Royal Brunei Airlines customer review :  30 June 2011 by Peter Holman   (New Zealand)

I have flown to and from New Zealand to the UK twice in 2 yrs and have had only one problem. The screen in front of me was not working, and eventually they found me another seat so I could watch a movie. However the Royal Skies loyalty programme for frequent fliers seems to be faulty, as my they have recorded my flights but not issued any earned miles. An e mail request for information resulted in a form letter that was not helpful.

Royal Brunei Airlines customer review :  27 June 2011 by Eileen Roddy   (New Zealand)

Auckland-Heathrow return. A very good overall experience. Check-in efficient in Auckland and London. Cabin staff pleasant and attentive. Food very good, although choice of meal not always available. Good IFE, lots of movies but not the latest blockbusters. Seats comfortable and recline to almost flat for sleeping. Duvet and big pillows appreciated. Airport lounges were excellent. In Auckland had the use of Qantas lounge and in London the Etihad lounge - both very good. In Brunei the Royal Brunei lounge was very comfortable, all facilities very clean and the food was excellent. Would definitely fly Royal Brunei again.

Royal Brunei Airlines customer review :  20 June 2011 by Sue Rigato   (Australia)

Brisbane to Hong Kong Business Class. The service and food was brilliant - not as good as Singapore however not far behind. I would definitely recommend them.

Royal Brunei Airlines customer review :  17 June 2011 by Christine Bradford   (UK)

I have travelled several times with Royal Brunei Airlines and have had good experiences every time. The stopover in Dubai enables you to stretch your legs and the airline has provided hotel accommodation for long stopovers in Brunei. I have stayed in 2 different hotels there and both were clean, comfortable with swimming pools. Those who have a shorter stopover can take advantage of a free trip round the capital. I have always found that food and drink have been plentiful, and the staff helpful.

Royal Brunei Airlines customer review :  23 May 2011 by M Kemp   (UK)

London to Manila via Dubai and Brunei. You stop at Dubai for 2 hrs, then a two hour stop at Brunei, makes the journey very long. Service was good, food okay but not enough tea/coffee served during the flight.

Royal Brunei Airlines customer review :  19 May 2011 by K Hung   (UK)

London-Bandar Seri Begawan stop over Dubai, then change to HKG. Boeing 777-200 not too old, not dirty, cabin crew friendly, and service pretty good. Seat layout is very reasonable, 3-3-3. Enough leg room, food not very good but not too bad - but the total flight time is over 20 hrs.

Royal Brunei Airlines customer review :  17 May 2011 by B Wong   (UK)

Food wasn't the best I've had but it was edible. Plane was very cold on all flights - the stopovers were very annoying, waiting around and everybody trying to get off the plane at once. Cabin crew friendly and attentive, although I didn't liked getting woken up on my way from Brunei to Hong Kong asking if I wanted some food.

Royal Brunei Airlines customer review :  5 May 2011 by J Cubitt   (New Zealand)

Auckland to heathrow and back, cabin freezing on all flights - very uncomfortable. Staff good, food not that good often cold. I would fly again if price was right but stop at Dubai/Brunei very tiring as you cannot sleep. Toilets smelly even though the staff cleaned them, told it was a new aircraft but it was not.

Royal Brunei Airlines customer review :  28 April 2011 by C Feros   (Australia)

Business Class into Brunei and back to Brisbane, on more of an experience likened to "can't be bothered with you class". Safety instructions barely comprehensible, no indication of where toilets are, curtains drawn all night where staff congregate and socialize but you will see no staff all night. Breakfast terrible - no other offerings are given to you due to the excuse "we don't have any". The staff were very offhandish, only one toilet was offered for use of all business class passengers, as the opposite toilet was closed during the trip. At 5pm in the afternoon the blinds on every window had been drawn by staff, and we were expected to go to sleep, which about 5 of the 12 or so travellers were doing in the darkened cabin. A member of staff doing a surprise stroll to other end of aircraft nastily says "keep your voices down as other people are sleeping". We were chatting to each other in our seats, quietly. This was a disrespectful, nasty, stewardess with bad attitude. I would never fly with this airline again. Try to find their website with the complaints, or public relations section I believe it is impossible to find.

Royal Brunei Airlines customer review :  28 April 2011 by F Power   (Australia)

Brisbane to Kota Kinabalu via Brunei, Kuala Lumpur to Brisbane via Brunei in economy. I was pleasantly surprised with service - courteous and attentive. Requests for gluten free food met and quite tasty. Seats ok and reasonably comfortable.

Royal Brunei Airlines customer review :  25 April 2011 by J Sebastian   (UK)

LHR-BKI-BWN-DXB-LHR on economy with family including kids. Very reasonably priced tickets, and although B777s (leased from Singapore Airlines) are showing their age. AVOD was limited compared to the latest systems on gulf airlines. The cost cutting was evident : very poor quality meals, no toys for the kids, limited choice of newspapers. Cabin crew were indifferent and not particularly friendly. I used to fly the airline regularly over a decade ago when it would have easily earned 4 stars, but for the price I paid I can have no complaints.

Royal Brunei Airlines customer review :  20 April 2011 by S Darlow   (Canada)

MEL-BWN (777), BWN-BKK (A320). Booked this flight several months in advance at an almost impossible price (at least $300 cheaper other airlines). First flight was on a very old 777 but well maintained. I slept most of the flight, only waking to eat. Attendants friendly and welcoming. Second flight was on a newer A320. Again, attendants fantastic and extremely polite and attentive. Despite being a shorter flight, we were offered hot meals which were delicious considering the price we paid.