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Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports



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Royal Brunei Airlines customer travel guide

Royal Brunei Airlines 3-Star Airline ranking

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Royal Brunei Airlines Passenger Trip Reviews

Royal Brunei Airlines Economy class seat reviews

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Royal Brunei Airlines Business class seat reviews




Royal Brunei Airlines Customer review :  1 October 2012 by Geoff Butler    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having chosen this airline based on reviews here and the competitive price of a return ticket from London to Melbourne, I was not disappointed. Service by flight attendants was top-notch, even in the dead of night. The Boeing 777s might not be the latest, but they are still up to the task; the seats were comfortable and the IFE was perfectly adequate. As previous reviews have pointed out, Brunei airport can't presently be compared with Singapore or even Kuala Lumpur, but as the cabin crew pointed out on landing there on both the outbound and return legs, the airport is undergoing substantial renovation so there's hope for a better layover experience. My only slight gripe was that only one meal was served on the outbound leg from Brunei to Melbourne - lunch - with no snacks or other food served before landing, which seemed a bit stingy given the length of the flight. That said, the food served was generally excellent - tasty and better than other airline food I've eaten in the past! Boarding at Brunei on the return leg from there to Dubai was a little chaotic, but this might have been the fault of the airport rather than the airline. The 2 stop itinerary - Dubai and Brunei - actually suited me quite well as I hate being cooped up in a plane for hours on end. Given the great level of customer service on board and the competitive pricing, this airline has a lot to recommend it.



Royal Brunei Airlines Customer review :  21 September 2012 by M Havercroft    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to MEL return - out 23 Aug, return 19 Sep 2012. Overall flight experience was excellent. 777 aircraft clean and modern, food more than adequate, staff were courteous, attentive and efficient; seat comfortable and toilets always clean. The entertainment package was pretty good although TV system was flaky on two of the legs. Dubai stop-over was bizarre involving disembarking and ambling around the airport back to the departure gate (don't misplace your boarding pass from LHR as it is required for this process). Brunei stop- over was fine. The terminal is dated but OK for a couple of hours wait between flights. There were two decent places to eat which take plastic so no local currency change involved. Free Wi-Fi from the Coffee Bean café available throughout the departure lounge. Some duty free shops but if you are expecting the Singapore Airport retail experience you will be disappointed. Toilets were dated but very clean and definitely not a problem as has been alluded to in other posts. Duty free alcohol purchases from LHR are not allowed to be taken back onto the MEL connecting flight – this Australian Government regulation seemed to catch some people out although it is mentioned on the RBA website. Flight was originally selected for competitive price but their excellent customer service (higher than many larger airlines) means that I would not hesitate to recommend Royal Brunei Airlines or fly with them again.



Royal Brunei Airlines Customer review :  21 September 2012 by A Gaisina    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to London return. The Business Class deal was two for the price of one. The whole trip was most satisfactory. Pleasant service. Food not brilliant, excellent flat bed seats. The timetable really worked for my wife and me. A very civilised mid day departure out of Melbourne and a not too early arrival into London Heathrow. Return flight left at 10am and got into Melbourne at 9pm the following day. I was very surprised that the 2 stop flight seemed less arduous than the usual one stop flight with most other carriers. Lounges are fine, Royal Brunei use the United Lounge in Melbourne, their own in Brunei of course and the excellent Etihad lounge in London. A very nice way to start a long journey. The no alcohol policy is no problem. You can buy supplies at the duty free and the cabin crew will happily serve you on board. The inflight entertainment is a bit bland and of course is nowhere near the state of the art systems. Would I Fly BI again? Absolutely.



Royal Brunei Airlines Customer review :  17 September 2012 by R Opiekan    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to London return. Flights departed and arrived on time. Seemed to have more leg room than other economy airlines. Inflight food was excellent, a constant supply of soft drinks, juices but no snacks offered between meals. Flight attendants courteous and attentive also making sure toilets etc were always clean and tidy. Entertainment could do with an upgrade, not a lot to choose from. Cabin crew will allow you to move around if there are spare seats so you can stretch out over 3 seats to sleep. Brunei Transit Lounge toilets need upgrading, best to avoid if you can. Small cafe will only accept Brunei or Singapore $ but does have free WiFi. Stop in Dubai to refuel bit of a pain as it is a very long walk to go through customs and back to transit, considering the transit lounge is near exit from plane. Overall for the price the airline is very good value and I would travel again.



Royal Brunei Airlines Customer review :  7 September 2012 by James Halley    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BWN-HKG. Not the conventional way of getting to HKG but price was right and with less than an hour in transit, the connection was a breeze, even though most of the pax were in transit to Melbourne. Check-in at LHR was painfully slow and waited over an hour as there were only 3 Y class desks available. Good crew, and food above average, notably on the BWN-HKG sector. No alcohol served but plenty of beverage runs. Entertainment system on long haul is ok but some fairly up to date releases, and on demand. If not in a hurry, RBA is a fairly good option.



Royal Brunei Airlines Customer review :  5 September 2012 by Allan Marmita    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great value for money. Economy seat has more leg room than most. Flight attendants were friendly, caring and ready to help. Refreshments served on a regular basis and inflight food was more than acceptable. Aircraft looks well maintained and clean. Entertainment system is not on demand so one has to be quick to catch the films before they play. I preferred to sleep. Brunei airport has very limited products and services so allowing us to browse and shop through Dubai Duty Free was a good thing. The airport cafe had wifi but a bit pricey with their limited products and drinks range. When my 6 year old son developed a fever on board, they alerted a medic before landing to make sure he will be fine. Caring flight crew made that flight so much better than most.



Royal Brunei Airlines Customer review :  30 August 2012 by Alan Sargeant    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Bangkok. Flight left and arrived in Bangkok on time with a tight but manageable change of planes in Brunei. Service was good but unobtrusive. No alcohol but plenty of other drinks. The seats were comfortable but a fully flat bed would have been better. Food was hot, tasty and enjoyable.



Royal Brunei Airlines Customer review :  29 August 2012 by Danielle Ladd    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew at the start of June to London, the flight was enjoyable, the captain gave regular updates. Food was actually very good, and they did their best to accommodate our 2 year old, if there were spare seats they moved us around so we had more room. Stopovers are short, about 1-2hrs at Brunei and 45mins at Dubai. I was happy with the service attendants provided and the plane was nice enough. Our TV didn't work on two occasions which was a nuisance, and on the way back at Heathrow it took much longer than expected for our gate to open which left a lot of people confused and frustrated, however I am not sure if this was the airlines fault or the airport. Also the in flight entertainment wasn't the best, not many movies or TV shows, was disappointing for such a long flight. Overall, pleasant experience and would fly them again.



Royal Brunei Airlines Customer review :  22 August 2012 by M Simpson    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had the misfortune of flying this airline on Saturday 11th August 2012. After leaving Manila for a 2 hour stopover in Bandar Seri Begawan this turned into a 30 hour stopover after the plane broke down! We were all left in the dark and had no idea what was going to happen, 5 hours later, staff informed us that we would be staying the night, we were finally bussed to a motel and stayed the night. The following day when we were about to take off, the Captain said on the intercom, that they had made a mistake with the weight calculation, and would need to take on more fuel. As a regular traveler, I will never ever fly with this airline again.



Royal Brunei Airlines Customer review :  2 August 2012 by James Gribbin    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class from Melbourne to London in late June, 2012, returning in mid-July. Excellent value for money. Whilst not new, the Boeing 777-200ER aircraft were cleaned and well maintained and departed and arrived on time. Cabin staff were attentive and looked after the nearly full forward section with charm and consideration. Royal Brunei used the United Airlines lounge in Melbourne and a generic, multi-airline lounge in Dubai where beer, wines and spirits were available, though none were served in flight. I found the three seven hour flying time (approx) "legs" (Melbourne-Brunei, Brunei-Dubai, Dubai-London Heathrow) convenient and the food and beverages served more than adequate. Whist the service was not up to the standard of other airlines, neither was the price. Criticisms include the use of Heathrow's ageing and distant Terminal 4 and the lack of dedicated Business class gates at Dubai and BSB. Overall an enjoyable experience.



Royal Brunei Airlines Customer review :  23 July 2012 by S Fitzpatrick    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The price was right for MEL-MNL. Flights on time each sector, flight attendants friendly and efficient, food was OK for airline food. The wait time while transiting at Brunei was acceptable and with a good attitude was a fair enough airport. Will fly with them again.



Royal Brunei Airlines Customer review :  20 July 2012 by D Rose    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time and hopefully the last time. Return business flights from LHR to Dubai. Support staff very unhelpful with assistance. Additional baggage costs a rip off, with other airlines you can pre-book an additional 23 kilo at reasonable cost or even pay a reasonable charge at the booking in desk. It is cheaper to send baggage express delivery than Royal Brunei charges. Business seats are too close and shabby. Flight staff are friendly and good service provided. Airport staff are unhelpful.



Royal Brunei Airlines Customer review :  17 July 2012 by E Ng    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have to fly Royal Brunei every week with great reluctance. Out of 10 trips in 10 weeks, the plane has been delayed by more than 45 minutes twice, causing me to miss my flight connections. Let's not even talk about smaller time delays. When I was flying business from BWN to BKI on 19 April 2012, the flight was delayed and I was not going to be able to make my connection. I asked the staff in the business lounge whether she could switch my flight to Singapore and she said she had to ask her manager to come to a decision whether they could switch my flight. The manager took more than 20 minutes to arrive and because of that, they couldn't issue me a flight ticket due to the fact that we were too close to the boarding time for Singapore. The attitudes of attendants and the bureaucratic decision making hierarchy of Royal Brunei creates a highly antagonistic customer environment. In addition, for the past 3 months that I have been flying Royal Brunei, the online check in facility isn't available. Imagine that from a full-service airline! I prefer to fly budget airlines over Royal Brunei anytime.



Royal Brunei Airlines Customer review :  16 July 2012 by S Smith    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Never again. Was seated directly in front of a school sports team, the boy behind me was emanating what can only be described as a stench. I soon realised it was his sports shoes. The stewardesses did nothing. It is their duty to solve such issues. Food was average - somehow they didn't have my vegetarian meal on the London-Dubai leg. Brunei airport is like a remote outpost with bathrooms to match. On the upside, flights were on time. Definitely a budget airline which explains the school group.



Royal Brunei Airlines Customer review :  6 July 2012 by EH Ng    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have to fly Royal Brunei every week with great reluctance. Out of 10 trips in 10 weeks, the plane has been delayed by more than 45 minutes twice, causing me to miss my flight connections. I flew business from BWN to BKI on 19 April 2012, the flight was delayed and I was not going to make my connection. I staff in the business lounge whether she could switch my flight to Singapore and she said she had to ask her manager. The manager took more than 20 minutes to arrive and because of that, they couldn't issue me a ticket due to the fact that we were too close to the boarding time for Singapore. The attitudes of attendants creates a highly antagonistic customer environment. In addition, for the past 3 months that I have been flying Royal Brunei, the online check in facility isn't available. Imagine that from a full-service airline! I prefer to fly budget airlines over Royal Brunei anytime.





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