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Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports



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Royal Brunei Airlines customer travel guide

Royal Brunei Airlines 3-Star Airline ranking

Royal Brunei Airlines Lounge Reviews

Royal Brunei Airlines Passenger Trip Reviews

Royal Brunei Airlines Economy class seat reviews

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Royal Brunei Airlines Business class seat reviews




Royal Brunei Airlines Customer review :  22 July 2013 by R Chalmers (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First they missed an issue with a re-entry visa at Melbourne which created havoc at Heathrow on the way out of the UK. Not a very good start. 50+ hours Heathrow to Melbourne. Left late, rushed through Dubai only to sit in Brunei for 7+ hours with almost no information or explanation. They knew at 2pm the flight wouldn't leave till 10pm but kept making out it changed each hour. Missed connecting flights which didn't register with RB staff. Watch the food availability, out of London only 4 meal options from menu were loaded and the front row got them all. Seats are hard and difficult to operate but once you master them they are OK. Food in average at best and the cabin crew and flight crew seem to don larger boots and practice route marching once everyone tries to sleep. For the money probably about what we deserved, they just give the impression that what they offer is of a far better that what is delivered.



Royal Brunei Airlines Customer review :  15 July 2013 by Ahmad Rezaei (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Bangkok, not good at all, had delay for 3 hours without any reason, they just postpone the flight every 15mins, without any explanation. It's not an international airline, it may be suitable for domestic flight inside Brunei.



Royal Brunei Airlines Customer review :  12 July 2013 by L Clark (New Zealand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai to Melbourne last month. Flight was terrible. For a start the plane was freezing and when I asked for an extra blanket they told me there were no spare ones despite the plane not being full. My seat would not recline, the entertainment selection was very poor and the food was awful. My duty free alcohol was taken off me even though it had been sealed from Dubai. We queued for about 45 minutes to get back on the plane after a 2 hour stop over and then had to wait for another hour once we had boarded the flight!



Royal Brunei Airlines Customer review :  20 June 2013 by A Jarrett (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Of all my recent experiences flying LHR-MEL, I would consider Royal Brunei to be the best. The cabin crew were genuine and attentive, and being there for passengers was their primary focus throughout the flight. A big selling point was the additional seat pitch, giving a sense of space and comfort. The recline was good. The entertainment system worked perfectly well. Meals were of similar quality to other carriers, however were a little more generous than the offerings of some others and a lot more generous than those offered by BA and VS. Check in was simple and efficient in both directions, and travelling through Brunei Airport was a joy. Small, quiet, no ridiculous long distances to navigate and not daunting in any way. I also prefer having two stops (3 x 7hr legs) between the UK and Australia as being in the air for 14 hours on the now standard 1x7 + 1x14 hour leg is nothing short of horrific. I would choose Royal Brunei on this route over all others.



Royal Brunei Airlines Customer review :  12 June 2013 by Deborah Symes (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First flight on 2nd June, MEL-Brunei and fly home on 6th July. Found the airline to be good value for $. Bought a sale fare ticket and for the price was very happy with the service. Check-in was ok as had a problem getting our bags tagged through to Istanbul (final destination). This led to our luggage not turning up until 3 days after we arrived. Disappointing and annoying. Staff and crew were great, seats very comfortable and able to sleep. Food and service was good, not the standard of Emirates or Etihad long haul but also not the price tag either. Would recommend and also would fly with them again.



Royal Brunei Airlines Customer review :  8 June 2013 by Peter Holyoake (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Brunei-Dubai-Brunei in the last week and due to fly on to Melbourne tonight. To some extent I guess your view of Business Class on this airline will in part be colour by how experienced a Business Class traveller you are. Passengers who usually fly economy can afford an upgrade as evidenced by one fellow passenger who slept across the centre arm-rest of 2 business class seats because he didn't know they reclined into an (almost) flat- bed! Good things: fares are fantastic, business lounges, food is reasonable, entertainment is not state-of-the-art but perfectly evident and despite being an early version of business class, you do get sleeper seats. Not-so-good things: service is variable (some of the cabin crew are world-class, some are not), on my flight, two of the seats were broken and wouldn't recline ex Singapore Airlines aircraft are looking tired. Overall? Normal business fares on this route were 40% less than the equivalent Etihad fare and I picked up a seat sale fare which was only one third. You can't beat that and Royal Brunei must always be considered but they an Etihad or Air New Zealand they are not.



Royal Brunei Airlines Customer review :  5 June 2013 by Nelson D'Silva (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I traveled in January from MEL-LHR. Sometime into the air, the video systems were inoperable and they kept us waiting and then an announcement, they had technical problems and it was several hours after that the system started to function. Tried to press the recliner buttons, they did not work. Sat upright all the way through. After repeated complaints to the cabin crew senior steward, we were explained that they had leased the aircraft from Singapore Airlines as they were waiting for ordered planes to be delivered later in the year. Experienced same problems on our return flight. Food service was basic nothing spectacular. Toilets were wet and dirty at most times and tissue papers had run out and not replaced. Staff were untrained and most could not oblige maybe because they could not understand the English language well. Unfortunately we are booked to travel again later this year as it was booked soon after the initial booking. Yes, as the saying goes, "you get what you pay for'. It offers cheap fares but 'you get what you pay for'.



Royal Brunei Airlines Customer review :  3 June 2013 by K Rowe (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our second trip Melbourne to London return in Business Class. We were so impressed the first time that we decided to do it again this year. Of course the much lower price of just under $4,000AUD for business class was a big deciding factor. But we did not select RBA just on price alone, we consider the whole experience is far superior to many of the main airlines that we have used in the past. We will certainly keep on using them.



Royal Brunei Airlines Customer review :  15 May 2013 by Ollie Gladwell (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our 81 year father flew business class from the UK to Australia with Royal Brunei. He was met at each stop and guided to the business Lounge, then collected for boarding and looked after on the flight. Really cannot thank them enough for their care which was above what we expected. Food was good, he is a basic eater and some of the options were not to his liking but otherwise excellent!



Royal Brunei Airlines Customer review :  14 May 2013 by Adam Treacy (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BKK, 11/05/13, stop over in Brunei - from touch down to take off 1 hour max. Everything went smoothly, friendly, polite and well spoken flight staff, snacks, soft drinks, nuts, meals were great - good enough in my books. I will fly with them again.



Royal Brunei Airlines Customer review :  13 May 2013 by C O'Malley (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I would recommend Royal Brunei business class as excellent value for money. The seats were comfy (if a bit old), the duvet and large pillow really helped you get some sleep, the inflight entertainment was good and the service excellent. Entry into the business class lounges in Melbourne / Brunei, Dubai and London was part of the ticket and made a difference. My only negative comment is the food is pretty average, but in no way sufficient to say the experience is not excellent value for money.



Royal Brunei Airlines Customer review :  9 May 2013 by Ngoun Van (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MEL-BKK-MEL twice so far. Flight on schedules with very attentive staff. Food and drink are adequate except no alcohol served. Entertainment is good. Overall RBA is a goo airlines with a very competitive price over others. Will continue using them.



Royal Brunei Airlines Customer review :  6 May 2013 by G Collyer (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MEL-LHR. Booked due to low price, stopped in Dubai and Brunei but turnaround well organised and a welcome break from the long flight. Food acceptable, good check in online, cabin crew efficient and attentive, checking and cleaning the toilets. Plenty of soft drinks as airline does not serve alcohol. In flight entertainment showing current films.



Royal Brunei Airlines Customer review :  5 May 2013 by A Jarrett (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The cabin crew were attentive, helpful and genuine. B777-200 spacious and comfortable, leg room generous, and seats were designed with storage areas, footrest and lumbar support. The cushioning was perhaps a little hard with age, but still comfortable. The inflight entertainment was straightforward to operate, and on-demand worked well. The lack of alcohol (this is a no alcohol airline) did not bother me. Meals were generous and of good quality. Online Check In was straightforward, and airport bag drop was fast and efficient.



Royal Brunei Airlines Customer review :  2 May 2013 by Stephanie Lane (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Wonderful experience. The cabin crew were attentive and very pleasant, planes were clean and rest was encouraged. Plenty of drinks offered. The food was good. Value for money is exceptional.



Royal Brunei Airlines Customer review :  29 April 2013 by D Samonte (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew one way MEL-MNL via BSB, good value for money, equipment is a 777-200er on the MEL-BSB and A320 to MNL. Overall good experience not at par with other big carriers but for the price this airline is well worth it. Only part I don't like is the 3.5 hrs wait time for the flight to MNL wish they could fix this in future.



Royal Brunei Airlines Customer review :  2 April 2013 by Christina Hirt (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LHR-MEL, July 2012. Delightful cabin crew. Crew cleaned toilets continually throughout the flight. Extra drink runs during the flight. Majority of sectors were 100% full. Comfortable seats with good pitch (even if they are a tad old) and a footrest. IFE a bit old but lasted the trip and movies were up to date. Food was edible, the steak was a bit large for me though. Dry airline but that doesn't worry me. On-time departing and arriving.



Royal Brunei Airlines Customer review :  12 March 2013 by Alan Sargeant (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Melbourne. Fast check in and excellent service from Bangkok to Brunei and then excellent service Brunei to Melbourne. Small but useful amenities bag delivered rather late on the second sector. Food menu same as 6 weeks earlier on Melbourne to Bangkok flights. Food was well prepared and presented. Good service and attentive cabin crew. IFE worked OK and some latest releases. Seat was comfortable but not horizontal. No alcohol on flight (it is possible to bring your own) but on really a problem. Bag received priority handling through to Melbourne - has been a problem at other times and with other airlines too. Given their value for money I will continue to fly them on a regular basis.





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