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Royal Brunei Airlines customer travel guide
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	Royal Brunei Airlines Customer review :  3 January 2012 by A Riches    (UAE)
	Rating : 9/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew Dubai-Melbourne return in business class. Staff were attentive, the aircraft cabins B777 were well presented despite their age. The angled lie flat seats were more than comfortable and I managed to sleep. Only down side is the airport in Brunei which has very limited facilities although we timed our flight so we only had a two hour stop over. Overall for the price we paid we had an extremely pleasant trip.

	Royal Brunei Airlines Customer review :  30 November 2011 by J Cheng    (Singapore)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I fly between Singapore and Brunei at least once a month. The price charged is not cheap compared to Singapore Airlines. The entertainment onboard never changes and are very boring. For flights with individual screens, they don't work. Check-in can be a nightmare especially during Ramadan. Nothing is done to manage the growing queue. It makes no difference if you check-in online or not. They don't announce delayed flights. There is hardly any leg room when seated, seats are narrow and uncomfortable. When arriving in Brunei, be prepared for long queues for immigration and custom clearance. Average time to clear immigration is about 30 mins. Airport Staff airport are not proficient in English.

	Royal Brunei Airlines Customer review :  29 November 2011 by E Parkhouse    (UK)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Economy, on the Boeing 777 LHR-DXB-LHR. Seats were pretty comfortable, set up as 3-3-3, with 18" width, and 32-34" pitch, which is more generous than others. Food was pretty good. Though alcohol is not served onboard, apparently you may take some yourself. There is Video on demand, with a range of decent films, 'radio stations' or entire albums. Service was ok, with the staff coming through the cabin with a tray of soft drinks regularly.

	Royal Brunei Airlines Customer review :  13 November 2011 by A Wilkinson    (Australia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	MEL-BWN-BKK and KUL-BWN-MEL. Cabin crew were friendly and attentive, seats comfortable, food adequate, and inflight entertainment good. Both flights between Melbourne and Brunei were half full, so my partner and I had 3 seats allowing us to stretch out. I am 6'3" and staff endeavoured to provide seats with extra leg room, which was appreciated. There is not much to the airport in Brunei, so if you have a long stopover I suggest having snacks and a good book. The bathrooms leave something to be desired. All in all a great flying experience.

	Royal Brunei Airlines Customer review :  28 October 2011 by B Vincent    (Australia)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	PER-BKK-PER via Brunei and was quite impressed. Flights were on time, A319/320 aircraft immaculate, service friendly and food good. Seats reasonably comfortable, though my shins hit the seat in front. Inflight entertainment wasn't much, but didn't mind for the fare paid.

	Royal Brunei Airlines Customer review :  21 October 2011 by Philip Loveder    (Australia)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	MEL-BWN-BKI return. I have flown with this airline a couple of times and generally happy with their service. My recent flights (four legs in total) all left in a timely and efficient manner. The food onboard was poor this time around (and I'm pretty easy to please), but for the discount fare I paid this didn't bother me too much. What was disconcerting was the Begawan to Melbourne return leg where my wife and I were separated by 20 rows. Given I booked and paid for the flight well in advance, this wasn't appreciated at all!

Royal Brunei Airlines customer review :  15 October 2011 by Steve Brown   (Australia)

MEL-LHR return. Boeing 777 spacious business class cabin, angled lieflat seats which are comfortable in a 2x2x2 configuration - large pillow and duvet. The cabin crew were professional, well groomed and attentive . The service, food and beverage was just as good as many major airlines and plenty of it. No alcohol served, however a large selection of non-alcoholic beverages was offered. The entertainment system was okay - could benefit from an upgrade and a lot more variety! Brunei airport is very small and easy to navigate. The RBA Business Class Lounge serves the purpose, but is pretty basic.

Royal Brunei Airlines customer review :  10 October 2011 by P Ross   (New Zealand)

AKL-LHR via BWN and DXB on Boeing 777, the return flight of my £549 fare. Service was attentive although the interior is starting to show its age. Inflight entertainment was adequate with a new selection of movies compared with the trip over. Food met expectations and staff kept us well watered.

Royal Brunei Airlines customer review :  4 October 2011 by N Buchanan   (New Zealand)

NZ to London return. The seats are a bit old but comfortable and of sufficient length to fully stretch out. The food is of a very good standard and served at a time that suits the passenger. The 2 stops seemed to break the journey up into manageable sectors that allowed a leg stretch at approx 8 hr intervals. The entertainment system worked well and particularly in the audio sector the range of music was great. It is a great pity that they are ceasing this service latter this month otherwise we would definitely fly them again next year.

Royal Brunei Airlines customer review :  28 September 2011 by P Ross   (New Zealand)

Travelled Economy Class LHR to AKL via DXB and BWN. Paid £549 for a return flight which is basically half-price. Service was attentive and cabins well presented. Inflight entertainment was adequate - movies are on-demand if you use the on-demand interface. Same movies both legs though, so hoping they'll change the movies on the way back. Food met expectations, recommend the chilli fish. Drinks were offered at regular intervals. I am tall (6.3") and had plenty of room in Economy. I hear they are discontinuing the service to AKL but would fly with Royal Air Brunei again without hesitation.

Royal Brunei Airlines customer review :  19 September 2011 by G Pinner   (UK)

I flew to Australia this year and as a diabetic traveller found the service onboard excellent, the cabin crew were extremely courteous, polite and helpful. The fares were economic and the aircraft comfortable. Overall very impressed.

Royal Brunei Airlines customer review :  11 September 2011 by M Halpenny   (New Zealand)

Auckland to Brunei. Plane is a leased Singapore 777-200 and seats have loads of room with good entertainment system. Plane was half full so had 3 seat between the 2 of us. It was a night flight with a 2am departure so while meals were good we were not hungry. Staff made plenty of water or juice runs almost every 20 mins. All in all a great flight and we were suitable impressed.

Royal Brunei Airlines customer review :  5 September 2011 by J Whitaker   (New Zealand)

Auckland to Brunei. Plane half empty, seats comfortable - seemed more leg room than most. Cabin staff helpful, but not always too efficient. Meals good with generous portions and choice. Be aware this is a 'dry' airline - no alcohol. Flight from Brunei to London packed, staff more efficient, well organised.

Royal Brunei Airlines customer review :  15 August 2011 by David Marsh   (Australia)

First trip from Brisbane to Kuala Lumpur via Brunei. Extremely good value for money, crew are attentive and ensure you are well looked after. We travelled with a disabled child and the service was great. Stop in Brunei can be tiresome.

Royal Brunei Airlines customer review :  10 August 2011 by Deborah Dereham   (New Zealand)

Auckland to London was okay, considering the price. Gluten free option was just fruit so was starving by the time I arrived. Cabin crew from Brunei to London sat and chatted behind the curtain and it was left up to you to find drinks.

Royal Brunei Airlines customer review :  8 August 2011 by T Chong   (Malaysia)

BWN-Auckland return on B777-200ER. Outbound food and service good. Unlucky for me on return route the food is poor, seat is Poor (seat cannot recline and hard).

Royal Brunei Airlines customer review :  30 July 2011 by A Pugh   (Australia)

Food poor and lukewarm, seats comfortable. Service not great had to ask for a couple of drinks as only a bottle of water given the whole flight. Toilets not that clean and cabin staff all stay at front of plane behind a curtain and are not seen for most of the flight. Entertainment not great choice of films.

Royal Brunei Airlines customer review :  26 July 2011 by Jamie Hall   (Australia)

On time and staff were brilliant. The food on all 4 flights was spot on, the only down fall for the airline is the Airport in Brunei. It is getting better with more shops but still a long way to go.

Royal Brunei Airlines customer review :  26 July 2011 by Ian Vagg   (Australia)

Just returned from a trip to Shanghai from Brisbane in Business Class - first time in the 777's. The trip was excellent and price very low due to discontinuing Brisbane service, meals were good and service good. No alcohol is not a problem, you can bring your own but we did not bother - beds lie flat but ok.

Royal Brunei Airlines customer review :  19 July 2011 by Mehmet Kerimoglu   (Australia)

KL-Melbourne. As a frequent traveller I found it impressive. They were punctual, kind and the aircraft was absolutely comfortable. No alcohol was served which was not a problem at all.