Royal Brunei Airlines review - by Tapani Utunen
12 August 2006

FRA-BWN-KUL-BWN-BKK-FRA in economy. For a very reasonable fare we got a lot more than expected: three stopovers, flights that were on time, pleasant & quite motivated crews, two to three meal options to choose from, three half-empty flights (BKK-BWN,BWN-KUL and BKK-FRA) and even the IFE was working on all our flights. Maybe we were just very lucky. Have you ever noticed how relaxed and peaceful flights can get at their best when no alcohol is served on board? This amazed us on the longer flights FRA-BKK and BKK-FRA. Compared with some Asian carriers RBA might not be among the top 5 but we had good flights with them.

Royal Brunei Airlines review - by Joe Raich
12 August 2006

PER-BWN-LHR-BWN-PER economy class. The flight from PER-BWN was on the non retrofitted 767 but all other sectors on the retrofitted. Seats/cabin were always clean, the food is excellent and they got my child meal request correct on every sector and delivered them to the kids first. Cannot fault the inflight attendant service at all, very helpful. Noticed that the pilots are predominantly Australian (probably ex Ansett), this was reassuring as they are some of the best. The IFE of course has still got its problems but 99% of the time you can simply resume your movie where it left off so no major problem. Was annoyed though that on the return leg (5/Aug), the IFE on this particular aircraft was still loaded with the July movies. On such a long sector (LHR-BWN 17.5 hours with the refuelling stop at Dubai) the movies certainly help the time pass and keep the kids happy and surely 5 days into the month they could have loaded the current months movies. On the return leg they lost some of our luggage at Heathrow so at Bandar Seri Begawan it did not show up. Make sure you complain loudly enough when filling in the lost luggage form at BWN airport office as only then do they offer you BND$250 (roughly AUD$210) as compensation, those who didn’t complain were not offered it. Overall very happy with RBA.

Royal Brunei Airlines review - by Jenny Bentley
3 August 2006

LHR-DXB-BWN-BNE and returned DWN-BWN-DXB-LHR, business class. Every sector except DWN-BWN had flat beds, and I'm 5ft 8 and stretched out easily. Can't fault the service in flight: cabin attendants always on the look out for passengers awake in darkened cabin, always offering drinks. The meals on demand (last order 90 mins before landing) are a great idea. My special meal was available on all sectors. The IFE is unreliable but I knew that from reading your pages and went prepared. The only downside was that children were allowed to run around the business cabin on the DXB-BWN and BWN-BNE sector which were night time flights. Cabin attendant told us they found it hard to control (understandably) when parents make no effort: they also said that some parents expected a nanny service from cabin attendants. I agree with comments about lounges: LHR is OK, but DXB by gate 8 horribly overcrowded and not advertised: you have to ask for the location. BWN lounge has very limited facilities and food not up to much. However, given the very competitive business class fares, I would rate this airline as good value for money.

Royal Brunei Airlines review - by Bob Davies
1 July 2006

Tried out Royal Brunei as their business class fare was good value for money LHR -BKK via Brunei return. Checked in at LHR and got the bad news that it was not to be the retrofitted aircraft for this flight, so no flat bed or in seat IFE. Royal Brunei use the SAS lounge (the London Room) at LHR, two floor lounge with plenty of space to relax in. We got the old first class cabin which was pink and gold, cinema screen at the front and the seats were pink leather, plenty of room so no complaints in that respect, seated towards the front of the cabin so we could see the screen no problems. Cabin lay out was 2-1-2. Royal Brunei is a dry airline but you can bring your own booze on board. Cabin service was good they offer an eat when you want option. Food was good a plentiful even though it took a while to arrive. Stopped in Dubai for a brief refuel and then off again for another 7 hours to Brunei. All sectors left on time and arrived on time. Return Leg - plane was retrofitted - what a difference. Again seating is 2x1x2 but with in seat IFE and a sloping bed. Take off was on time following the prayer for a safe flight, drinks (soft) and meal choices were taken shortly after take off. IFE started almost right after take off (no two day old news reel either!) With a reasonable selection films, sure it stopped and started but you could always go back to your film where you left it. The seating was better than the old first class ones we had on the way out but i found myself slipping down the incline and almost ended up sleeping in the space under the seat in front. Arrived into Dubai at midnight (local time) and had to disembark for refuelling. . There is a shared lounge by gate 8 but we only spotted it as we were getting back on board. Shared by at least 10 other airlines. Full cabin from Dubai to London but the service was flawless. Never needed to press the call button for anything. The food service seemed to be done in a much better way although at that time of night/day it was a light bites menu... Managed about another 4 hours sleep. Breakfast run commenced 2 hours from London, everyone was served at roughly the same time from a trolley (silver service style) and then you were asked about which hot meal you would like. After pastries, fruit, cereal and toast I wasn't exactly starving and opted for the hot smoked salmon and cream cheese sandwich and a coffee. It was good to see metal cutlery onboard and food served on china plates. Quick freshen up in the toilet, same as the old first class toilet, have to lift a cushioned seat to find the loo, plenty of moisturisers and other amenities available. I would use Royal Brunei again if i went to Oz or back to BKK but I would want to know that I had a retrofitted aircraft when booking the seats. The old style seats are ok and comfortable but its the IFE that really helps the time pass and when you pay for a business class ticket you don't really want to have to peer over the seat in front to see the screen. Overall about 8 out of 10.

Royal Brunei Airlines review - by Nick Williams
21 June 2006

Sydney to London - Business Class. Overall, not bad. The seat was good - as big as any Business class seats I have been on. It went almost flat and I had enough leg room to stretch out completely - I'm 6ft. Not as comfortable as BA but fine to sleep in. Food was pretty good - no complaints and service was OK, although probably not as attentive and well trained as some of the bigger airlines. In flight entertainment was a big disappointment - it didn't work on either plan to London and I gave up for the return leg and bought DVDs for my laptop (you can plug into your seat with US style plugs). It was clearly not the first time the entertainment had broken down! Strange flight pattern - 3 x 7 hour trips to Brunei, then Dubai, then Lon. It works OK and means you don't have an interminably long leg at any stage, but we had long stopovers in Brunei - 6.5 hours on way out, 3.5 hours on way back. All in all, it takes a lot longer - 28/30 hour total trip times vs 23 on average, and there ain't much to do at Brunei airport. No alcohol either on planes or stopovers, but you can take your own stuff on board with you. Overall pretty satisfied. Ultimately, you choose Brunei for cash reasons - my bus class fare was $2.5k cheaper than BA/Qantas. It is less convenient - in flight entertainment, length of trip and alcohol, so you have to work out whether the cash saving is worth these inconveniences.

Royal Brunei Airlines review - by Andreas Kasner
21 June 2006

FRA-BWN-FRA in Business May/June 2006. Flat beds all the way, again not all of the features of the seats and the IFE working properly (but most did). Comfortable seating. Stop in BKK in each direction. Crew varied by sector, but was generally friendly and motivated. Royal Brunei's catering has significantly improved since my last flight with them which was in May 2005. They now have an a-la-carte menu which even includes soup. All the food tastes delicious and is nicely arranged. Overnight kits seemed from economy on FRA-BWN (plastic bag containing socks, eyemask, earplugs, toothbrush) and no overnight kit was given on BWN- FRA. Lounge in FRA is quite basic, in transit in BKK you can use the THAI lounge which is crowded, but has a good selection of food and beverages. Royal Brunei's own lounge in BWN is very nice with comprehensive selection of food and drinks, and only 20 metres from the departure gates.

Royal Brunei Airlines review - by Ken Eaton
1 June 2006

Each year we fly Royal Brunei Dubai/LHR/Dubai on our holidays home. Yes the IFE is usually messed up, but cabin crew are friendly & very helpful, flights have always been on time and they are always good value for money, with good food. We have tried many others over the years, but for a combination of cost, service and regularity of flights, they are difficult to beat (in Economy class). I don't know about Business class as this is usually ridiculously expensive on all airlines for slightly bigger seats, nicer crockery etc, and better IFE. If only the Business class tickets were double price rather than triple - I might use the service then.

Royal Brunei Airlines review - by Brian Shepherd
18 May 2006

My wife and I flew business class from Sydney to Brunei and on to LHR. Seats comfortable and service - especially on the first leg was excellent. Leg to LHR had a full cabin and the service suffered a little as the cabin crew attempted to serve everyone at once to enable the maximum time for sleeping. Seats converted to beds and we slept both before and after the Dubai stop. The fast track for British passport holders at LHR airport also helped us and there was no delay in obtaining luggage. A very satisfactory experience - well done Royal Brunei.

Royal Brunei Airlines review - by Joshua Smith
28 April 2006

Jakarta-Brunei-Dubai-London return in Economy Class. Very good outwards, flew A319 on the CGK-BWN leg. Small but very clean plane. Flew new retrofit plane on BWN-LHR leg. Entertainment system was excellent, good amount of movies, however, games were hard to play. Drink runs occurred every hour throughout the flight. Food was fantastic. Lots of variety and taste. On return the older non-retrofit B767 plane but didn't mind no PTV's as just wanted to sleep. The legroom and width is very good compared to Qantas and actually quite bearable for the long journey. It was definitely worth the $1000 AUD each for 5 people for such a long journey however, Jakarta is not a very desirable place to go (hope I do not offend anyone, but it was the most scariest place we've ever been to. Much different from our hometown of Perth). Definitely go again and will go with BI again.

Royal Brunei Airlines review - by Richard Fisher
26 April 2006

London to Brisbane return in Economy. Newer retrofitted aircraft between LHR and Brunei. Entertainment system awful on both journeys. Screens either did not work at all or stopped every few minutes before locking up altogether. This was not just isolated to our 4 seats but on most of the aircraft judging by peoples comments at Dubai stop over. The cabin staff were reasonably good but kept very busy trying to reset the IFE system all the time. I got the impression this sort of thing happens all the time. Leg room on newer aircraft seems limited with large seat supports ( I assume to support entertainment system that doesn't work) which get in the way of putting your legs under the seat in front on some seats (Row C amongst others). Older aircraft very shabby but more legroom and at least you know you don't have the frustration of the 'entertainment' screens. Food ok - what do you expect for an airline economy class meal? No alcohol of course but you can take your own if you want to ( don't forget screw top bottles only). However you don't really miss it as long as you have taken a good book to read. Brunei airport is not the place you want to be stranded in for even a short delay, 1 or 2 very small and poorly stocked shops, a canteen and toilets which are mostly just holes in the ground. Air conditioning only seemed to work in the departure gates. Would I fly with them again? Certainly not - do yourself a favour and avoid them even if it costs you a bit more.

Royal Brunei Airlines review - by David Thompson
26 April 2006

Flew with my family to Brisbane from London business class. London to Brunei we had the new retrofitted planes - seats were very good, although many problems with the TV's (they didnt work and when you are paying decent money you expect a decent entertainment system). Service was good although they messed up my child special meal which meant she couldn't eat anything - bar what we had brought for her. From Brunei we had the old planes which are pretty bad - biz class is worse than economy equivalent on other flights and definitely not worth the money. On our return from Brisbane, old seats to Brunei and then the new plane again - and none of the 4 tvs worked again. Was told by the air hostess that this was normal for Royal Brunei. In addition for a no dairy and no egg meal they brought an omelette (which had no dairy no egg written on the packaging!). Overall not worth the money - they need to give the whole package. Maybe in a few years they can achieve this.

Royal Brunei Airlines review - by Colin Jarry-Ryan
22 April 2006

London - Auckland return in Economy. Out and back were both full flights with little space but the retrofitted 767 ws very comfortable on the legs via Dubai to and from Bandar Seri Begawan. On the other legs via Brisbane it was the older craft with a single screen and this left a great deal to be desired. The choice of entertainment with the new craft was splendid (apart from some initial hitches with the individual controllers which are not as robust as those for Malaysian Airlines. As far the other legs went it was worse than nothing. between Brisbane and Bandar an english language film played but was dubbed in German with mandarin subtitles. No amount of channel searching could bring up the english option. This was followed by a 40 minute film that seemed to stem from the surrealist period in the 1930's particularly since there appeared to be no accompanying soundtrack available. The food was good with an emphasis on taste rather than quantity and the absence of alcohol was not a bad thing. As far as comfort went the seats had adequate leg room but its still difficult to sleep in that position. Also when one did manage to get to sleep (once paralysis sets in its amazing what positions you can get into) this was disturbed by the cabin lights coming on to full power when any announcement was made such as imminent turbulence. If there was one big gripe, apart from the lack of real entertainment on the older craft, it was the security procedures at each stop. Having to leave the craft was enough but as a transit passenger having to go through the full security system every time was a bit tiresome. At the price (and that's what seemed to drive all those I

Royal Brunei Airlines review - by Derek Wallace
18 April 2006

London to Brisbane with our 8 month old child. We had numerous problems arranging to fly with an infant. Initial (internet) booking did not allow us to buy a ticket for our son, nor did it inform us this was required. The need for a ticket for him was only discovered during our request for a cot. After buying his ticket, we had to ask 4 times (over a one month period) for proof of purchase, which we finally received by fax the day prior to flying. This fax was then questioned at check in. In addition, it took 3 separate calls to determine if we could travel with a push chair. Firstly we were told, 'no' then, 'maybe', then '90% OK'. At Heathrow we discovered that the plane stopped in Dubai, as well as Brunei. We were not impressed as this stopover was not mentioned at the time of booking, nor was it on our itinerary or our tickets. We would not have flown with RB if we'd known that the aircraft had to land twice prior to reaching Brisbane. The planes themselves were tired and old. London to Brunei had individual TVs, one of which didn't work. Brunei to Brisbane had no individual TVs and poor leg room. Aircraft staff were friendly and food was reasonable. In summary - the planes were old and cramped and without adequate entertainment. Travelling with a child was more difficult than it needed to be. The stop in Dubai adds time to an already long flight and should be clearly flagged by RB to avoid customer dissatisfaction. There is no way that we would ever fly with RB again.

Royal Brunei Airlines review - by Geoff Hudson
12 April 2006

Travelled SYD-BWI-BKK and found the service good, the food good, and the water and soft drinks well supplied. No personal IFE - an old 767. The return flight was good except the movies kept stopping after 10 minutes, the CD collection was rarely available, the games were a joke as they also became "temporarily unavailable". If Royal Brunei advertise the IFE system, then they should make sure it works ! Not quite sure whether to recommend them or not.

Royal Brunei Airlines review - by Alan Thompson
25 March 2006

London to Perth, return in Business. Flat bed flights all the way to Perth. Everything excellent (check-in, lounges, service, food, comfort and timing) except no amenity kits available and the entertainment system re-started in the middle of a film. A lounge is available at Dubai though not mentioned by the crew - it is by Gate 8. Return flight - oh dear - the old plane on all 3 sectors so no flat bed. They really must upgrade this plane (and maybe the whole fleet as the 767s are getting on), the 'throne' style seats are big but hopeless for sleeping. Very disappointing. They also showed the same film on consecutive sectors (there is no choice on this plane) and it also happened to be the one I had chosen to see on the way to Perth. Pathetic 'economy' amenity kit of a nasty eye cover and toothbrush were offered. But all other aspects were spot on and the service is still good value.

Royal Brunei Airlines review - by Hossam Al-Hilou
25 March 2006

Economy LHR to DXB on the refitted B767. This airline has improved in every aspect since I last flew with them in 2003. I have been a regular flyer on this route since 1996. Cabin crew were excellent - very eager to help and make sure you are comfortable. Improved IFE and food. Arrived in to DXB 30 mins early. Must say that his flight was probably the best we've had in a long time - Royal Brunei surpasses BA and EK on this route, given the good price and excellent service.

Royal Brunei Airlines review - by Alan Davies
13 March 2006

Business Class from LHR to AKL. Very disappointed to be on old aircraft from London to Brunei. We booked Royal Brunei for the beds and did not get to sit on the new seating until the Brunei-Brisbane-Auckland sector. By that time it was daylight and too late. Fingers crossed that we do get proper seating on our return journey on 22 March. In the above circumstances I would not fly Royal Brunei again - we bought the seats on the strength of retrofitted beds. Service, however, was very good and so was accommodation at airport lounges, but what a disappointment to be on one of those old aircraft. Be warned - unfortunately there's nothing you can do about it!

Royal Brunei Airlines review - by Kiran Param
13 March 2006

KUL-DWN via BWN. Travelled the above sector with my wife and 3 month old daughter. This is the first time we flew Royal Brunei and were very impressed with their inflight service. All the cabin staff were extremely friendly and helpful. No problems with the seating we requested as we needed a bassinet. Ground staff in KUL, Brunei and Darwin very helpful and accomodating. All together a very pleasant experience and will not hesitate to fly Royal Brunei again or recommend them to friends.

Royal Brunei Airlines review - by Caroline Blithe
6 March 2006

London Heathrow - Auckland (via Dubai, Brunei, Brisbane) - Economy Class. Old style 767 to Brunei then changed planes to refitted with TV on back of seats. Personal TVs were good but I think the old style seemed to have more room. Meals were excellent and was the steward/ess service. Flights on time on the way to Auckland, delayed by 1 hour at Brunei on the way back to London. Travelled with a 2 year old, 6 and 9 year old. Staff very patient with the children walking up and down the aisles. Downside - the children weren't offered kids packs or anything but the TV kept the older ones amused. Also had to disembark at each stopover and take all luggage even when returning to the same seat which was quite tiresome as it all had to pass back through security again. Pilots kept in touch with passengers regarding flight times and turbulance which was reassuring. Would use again but not travelling with children as the flight time ends up being too long overall.

Royal Brunei Airlines review - by Susan Smith
5 March 2006

Business class. London to Auckland via Dubai, Brunei and Brisbane, Feb 3, 2006. Advised at airport about non-sleeping seats. Not pleased as that was the reason I chose RBA. Flight delayed 6 hours in Brunei due to mechanical problem. I understand this, but do not understand being put on a plane that was not only very old, but was shop worn, poorly fitted, soiled and not as good as economy class on other airlines. Auckland to Brunei flight had sleeper seats but as it was daytime, they were not required. Brunei to London portion, which was overnight, did not have sleeper seats. Again very disappointing. Cabin crew were delightful, polite and helpful. Meals were quite good. Very disappointed about the aircraft. Will probably not fly RBA again if I can get similar pricing on another airline.

Royal Brunei Airlines review - by Tausif Saleem
20 February 2006

Heathrow to Dubai return. Flights left on time and food was reasonable (halal meals). The ticket was a bargain with an online travel agent at £250 incl taxes and wondered if there would be a catch - but I have no real complaints. The outbound flight had on- demand movies viewable on the back of the seat in front, but did freeze and need resetting - some did complain about this. The return flight was not retrofitted and did not have this system at all, but I think its better to try to sleep at this time anyway. With a choice between this airline and Emirates- for the same price I would choose Emirates, but I would fly with Brunei again for the bargain of £250- £300.

Royal Brunei Airlines review - by Wayne Good
12 February 2006

Auckland - Bandar Seri Begawan - Kota Kinabalu return. Amazing value for money! Friendly service, decent meals with plenty served. You really don't miss the alcohol. One comment I would make is that I felt that juice/water rounds did not happen often enough, however when asked it appeared very quickly. Had the one and only old style 767 going over to Bandar. There are 2 economy cabins and for some reason the front one has more legroom. We made this comment and were moved to one of the front cabin seats. Bandar to Kota return in very new looking A320 and A 319 - a drink and sweet only offered for this 40 minute flight. New retro fitted 767 back to Auckland with AVOD. It kept stopping which was a pain, but as I said for the cost, who cares. My main criticism is Bandar Seri Begawan airport - dull with very poor facilities. Really needs attention. Overall, a great product.

Royal Brunei Airlines review - by Joe Seb
1 February 2006

LHR-DXB in economy with my wife and 2 year old child. Having previously lived in Brunei I have used this airline a lot, my last flight being 5 years ago. Compared to back then, I think they have cut down on the little things that made this airline stand out eg menu cards, choice of 3 meals in economy, toys for kids, amenity kits etc. On the plus side the aircraft have now been refitted and feature the AVOD system which is excellent and the food is reasonable. During off peak times, this sector is usually half full which enables you to stretch out. Overall excellent value for a very reasonable fare.

Royal Brunei Airlines review - by Florian Eberth
27 January 2006

HKG-BWN J Class. BI serves this sector with a quite new A320, offering 12 J Class seats. Checked in at HKG-Central Airport Express Station already but the check-in took very long time (the agent told me the BI system was working very slowly there). They use the Dragonair lounge in HKG which is a very nice lounge - some nice meals and snacks, and comfortable seating. Service on board was good (only 6 pax in J), a light meal was served. They offer in-seat-video in J Class on the airbus too, but it's not the same AVOD-system as on the refitted B757s (no AVOD). Food was average. A nice flight at a good price!

Royal Brunei Airlines review - by Trevor Harvey
27 January 2006

Business class Heathrow - Brisbane. Refitted 767 to Dubai. No complaints - seating, service, entertainment excellent. However, last leg to Brisbane (then going onto Auckland) was an un-modernised 767. Seating very poor, cabin screen which was difficult to see, showing as main feature the 1939 version of The Wizard of Oz! They tell me it is the last one not refitted. Perhaps they should expedite, since those who draw the short straw, really experience poor business class standard and its doing RBA reputation no good at all. Return business class on refitted planes for whole journey and no complaints. Surprised no amenity bags were supplied. Would use them again.

Royal Brunei Airlines review - by Dave Foreman
23 January 2006

Return trip Per/Lhr/Per (business class) - best flight ever flying Royal Brunei. I have flown this route using most of the major airlines flying out of Perth, and I must rate this airline as one step ahead of all of them. The seating is superb ,inflight service and meal quality excellent (I like the idea of eating when it suited me) - I could not fault this airline.

Royal Brunei Airlines review - by Robert Tucker
11 January 2006

I have just returned on a Far East trip using Royal Brunei - Business Class. Going out, bags of leg room, good recliners, personal tv. food over the top and at wrong times but very good. Staff very attentive - only complaint no amenities bag. On my return, old aircraft, limited contents in amenities bag, no personal TV. Couldn't see the big screen for other passengers heads. Recliners didn't fully allow a stretch out - footrest broken - had to use my hand luggage as a foot rest. I arrived at Heathrow the worse for wear. I have used Royal Brunei many times - this return flight was the worst - not Business Class standard I am afraid.

Royal Brunei Airlines review - by Tracy Trethewy
6 January 2006

Brisbane to Auckland 20/12/05 Business Class - the non retrofitted 767 - seemed OK - plenty of leg room, recline was satisfactory as was the foot rests. Food was good (too much actually - you don't really feel like a meal at midnight) and the inflight movie was one I wanted to see. For the price (cheaper than some economy flights to the same destination) we couldn't complain. Auckland to Brisbane 02/01/06 Business Class - one of the retrofitted 767s. Comfortable seats, all the buttons worked. Crew was great, supplied lots of snacks and non-alcoholic drinks on request - food was ample and quite nice. Good choice of IFE again.

Royal Brunei Airlines review - by Ahmed Al-Zuhairi
6 January 2006

LHR-DXB-LHR. Just returned from a 2 week break in Dubai with Royal Brunei - 767-300ER both ways. On the outward journey, had the new IFE system with excellent service. The return journey was on an older 767-300ER which had no personal tv. Royal Brunei have fitted 4 of their 6 boeing 767's with the new seats and IFE, however the one I was flying still fitted with the older seats. The leg room on our flight back was excellent and so too was the service and breakfast.

Royal Brunei Airlines review - by Alastair Orr
30 December 2005

Heathrow to Dubai return, economy class. Appalling airline, bad aircraft - do not use this airline, please, pay a little more and go BA, Virgin or Emirates. We were stranded in Dubai Airport for just over 15 hours. Granted a small portion of this delay was fog related, but the rest was down to lack of competence and ability. A complete lack of communication and staff presence added to what was a ridiculous delay. All passengers were fed a string of contradicting stories when a Royal Brunei official did turn up - and it became a 15 hour episode of 'Airline'. There was a complete lack of customer care and sensitivity to those stuck in the airport for the length of time. There was also no regard to older travellers, or people that had been travelling for a long period. The airline, apart from being 3rd rate and badly organised, is just too small and too far from home when problems and delays occur. The aircraft was also shabby, with the inflight entertainment not functioning on both journeys. Indeed, the TV in the seat in front of me had been vandalised on the return journey. I accept that if one pays a little less, one can expect a little less - it is my policy. If it is yours too, in this instance make an exception, don't fly Royal Brunei.

Royal Brunei Airlines review - by Michael J Winckler
30 December 2005

Frankfurt-Bangkok return with Royal Brunei (Economy. Both flights were very pleasant experiences. The seats in economy all at personal entertainment systems and a selection of 13 films. The choice was okay with a range of new and not-too-old films. The cabin crews varied (change in Dubai, so I experienced four different crews). All were quite attentive, although two crews were not too friendly. Another big plus is the seating: I like the 2-3-2 seating a lot and the space between rows is much better than I ever had in other airlines. Even with my 190cm, I had no problems to relax over the whole flight. All in all Royal Brunei seems worth their money in Economy. Apart from minor complaints (broken joystick knob on one of my entertainment systems) it was a pleasant experience!!

Royal Brunei Airlines review - by Rod Hocking
30 December 2005

DRW/LHR/DRW in economy. Very long flight; as there is an opportunity to have two stops in either direction (at Banda Seri Bagawan and Dubai), I would definitely make the effort to break the journey on any repeat flights. Food good, low salt choice missing on first leg, but rectified rapidly and without fuss by ground staff at BWN. IFE acceptable, FA attentive and good humoured. Choice of catering, tours and duty-free at BWN okay, but waiting at any airport for 12 hours is a drag.

Royal Brunei Airlines review - by Barbara Pellow
19 December 2005

I flew Business Class LHR-BND on 20th November, and it was one of the worst flights I have ever experienced. I was 'unlucky' in that I got the only remaining un-reconfigured 767. The seats were most uncomfortable and barely reclined. I also had the misfortune to be in the first row, so every time a member of crew went into the galley, the curtain was flicked over my legs - OK once or twice, but after continually happening during 16 hours travelling it got very tiring. Even after requesting the crew be more careful, nothing changed. The so called inflight 'entertainment' was dreadful - the Wizard of Oz, Chitty Chitty Bang Bang and Willie Wonka and the Chocolate Factory! And all on the 'big screen' since there were no individual TVs. The crew to Dubai were fine - helpful, pleasant and generous, from Dubai on getting anything from the crew was like getting blood from a stone. I returned on 25th November, the plane was slightly better, but still no flat bed and still no entertainment system. One of the 2 films on the big screen was Mary Poppins!! Again, the crew on the 2 legs varied - Brunei to Dubai weren't interested, Dubai to London were better. On neither the outbound or inbound flight were amenity bags available - 'they were waiting for new supplies'. I would hate to think I might ever have to fly Royal Brunei again.

Royal Brunei Airlines review - by Kay Taylor
8 December 2005

I agree with David Vlceks comment on the London flight Business class on Dec 4th. We also were on the flight from Brisbane and were disgusted by the standard of the seats. The outward flight on October 23rd had sky beds as far as Brunei, but one of ours was not working correctly and the flight on to Auckland from Brunei was the unmodernised plane. The flight from Auckland to Brisbane on the 21st November also did not have the flat beds but had the old first class seats and this was continuing on to Brunei. We would not have paid to fly with Royal Brunei if we had known that the flat beds were not available. The in flight entertainment was also poor.

Royal Brunei Airlines review - by Michael Likely
5 December 2005

Mr Vlcek, you were extremely unlucky as only one B767 ( V8-RBK ) is yet to be retro-fitted in the new Business Class configuration.