Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports

Royal Brunei Airlines customer travel guide

Royal Brunei Airlines 3-Star Airline ranking

Royal Brunei Airlines Lounge Reviews

Royal Brunei Airlines Passenger Trip Reviews

Royal Brunei Airlines Economy class seat reviews

Royal Brunei Airlines Passenger seat tips

Royal Brunei Airlines Business class seat reviews

Travelled from New Zealand to London. Unfortunately Royal Brunei are no longer travelling to NZ but they arranged connecting flights. Planes immaculate and the service we received from the cabin crew was fantastic. The airport in Brunei is basic but there are no long delays. Onboard entertainment was up to date with recent movie releases.

Brunei-Kota Kinabalu. Very short flight on A319. On time. The business class cabin had a total of two rows (8 seats). Seats are comfortable with lots of legroom. Cabin crew were friendly. Some fruit juice was served prior to departure but there was no meal/drink service during that short flight. The business class lounge at Brunei airport was quite nice with not a bad choice of warm/cold food and drinks.

MEL-LHR-MEL. Staff attentive, seats relatively comfortable in Economy. We were lucky enough to have a row to ourselves on 2 of the legs. Bandar airport was boring but they are upgrading it so who knows.

SIN-BWN-SIN - both legs scheduled to be operated by A320-200. On the way to BWN, the aircraft, an A320-200 was very clean, and the crew extremely courteous. Inflight meal was bland, but other than that, I have no comments. No AVOD, but a documentary was shown on drop-down screens. On the return leg, the equipment was changed to new B777-200ERs. The cabin crew service level and meal satisfaction level were slightly higher, and there was AVOD. The seats were much wider than the A320. All in all, a good travel experience, and fairly good value for money.

Melbourne-London-Melbourne. Good service, quality food, entertainment, comfort (in economy), cleanliness including toilets, and friendly, professional staff. With no alcohol served, I found this refreshing with quieter passengers overall. The route through Brunei and Dubai was particularly successful with 3 legs of very reasonable length (6-8 hrs) and stopover’s were not too long 1-3 hrs.

Just returned Melbourne to London in Business class. Great staff service, good food and comfortable seats (for angle lie flat). No alcohol may be problem for some people but did not worry us. Would definitely recommend. Not really a grip but a comment is that the range of movies on IFE was limited, but at least the IFE worked without a hitch, unlike many other airlines that I have been on.

LHR-DXB-BWN-KUL return and although the stop in BWN is boring and makes the journey very long it is great value for money. We travelled with a baby and staff couldn't be more helpful! Entertainment is ok. Only because of the amount of stopovers I will be flying Emirates again.

Great veggie food option. Courteous, helpful staff who regularly came through with drinks. Not enough leg room for tall husband. Inflight entertainment had plenty of choice. Unable to check-in online which is a worry for a family wanting to be sure of sitting together.

MEL-BSB with short refuelling at Dubai then on to LHR. Flight crew were attentive and courteous. Planes were clean. Seats more than comfortable for the long haul with plenty of space. Abundant entertainment with variety of movies, music and games. Food excellent.

BKI-BWN-BKI. A short flight. Staff very kind. The plane was in good condition and seats comfortable enough. Ground services were ok. No entertainment on this flight and only snacks due to the shortness of the flying time.

London to Melbourne Dec 2011, return Jan 2012. I found the staff were helpful and efficient. I had to extend my stay in Melbourne and found the Royal Brunei Staff helpful and professional in dealing with the arrangements. I found the Passenger Assistance Service excellent.

London-Brunei (via Dubai) on to Singapore return Hong Kong-Brunei then Brunei-London (via Dubai). Stop- over gave a chance to stretch legs leaving baggage on plane. Flights on time in 777 planes. Food was pleasantly varied. Staff were courteous and friendly. Entertainment was varied. No alcohol but you can take your own. Lots of fruit juices offered on a regular basis. Staff spoke good English and were happy to talk to passengers. Brunei terminal is satisfactory but toilets are basic. A great experience at a good price.

Dubai from LHR. Boeing 777 200ER. Extremely punctual, polite and professional. Great value. Would say that the seats on the outbound aircraft had more room (I was in economy). They really were spacious. On way home, had a feeling that it was a bit more cramped. Cabin Crew extremely pleasant. Smooth flights. Would recommend to anybody.

We flew from London to Melbourne return. We got a great deal in business class and the flights were above expectations. Used the Etihad lounge at Heathrow, the United lounge at Melbourne and had lounge access during the short stop in Dubai. No alcohol is served onboard the plane but we didn't really miss this and all the of meals were very good. Cabin crew were very good and professional. We had 15 hours in Brunei on the return leg and were given a room at the Radison hotel for about 11 hours. All flights were on Boeing 777. We would happily use them again.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page