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Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports



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Royal Brunei Airlines customer travel guide

Royal Brunei Airlines 3-Star Airline ranking

Royal Brunei Airlines Lounge Reviews

Royal Brunei Airlines Passenger Trip Reviews

Royal Brunei Airlines Economy class seat reviews

Royal Brunei Airlines Passenger seat tips

Royal Brunei Airlines Business class seat reviews





Royal Brunei Airlines Customer review :  3 June 2013 by K Rowe (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our second trip Melbourne to London return in Business Class. We were so impressed the first time that we decided to do it again this year. Of course the much lower price of just under $4,000AUD for business class was a big deciding factor. But we did not select RBA just on price alone, we consider the whole experience is far superior to many of the main airlines that we have used in the past. We will certainly keep on using them.



Royal Brunei Airlines Customer review :  15 May 2013 by Ollie Gladwell (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our 81 year father flew business class from the UK to Australia with Royal Brunei. He was met at each stop and guided to the business Lounge, then collected for boarding and looked after on the flight. Really cannot thank them enough for their care which was above what we expected. Food was good, he is a basic eater and some of the options were not to his liking but otherwise excellent!



Royal Brunei Airlines Customer review :  14 May 2013 by Adam Treacy (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BKK, 11/05/13, stop over in Brunei - from touch down to take off 1 hour max. Everything went smoothly, friendly, polite and well spoken flight staff, snacks, soft drinks, nuts, meals were great - good enough in my books. I will fly with them again.



Royal Brunei Airlines Customer review :  13 May 2013 by C O'Malley (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I would recommend Royal Brunei business class as excellent value for money. The seats were comfy (if a bit old), the duvet and large pillow really helped you get some sleep, the inflight entertainment was good and the service excellent. Entry into the business class lounges in Melbourne / Brunei, Dubai and London was part of the ticket and made a difference. My only negative comment is the food is pretty average, but in no way sufficient to say the experience is not excellent value for money.



Royal Brunei Airlines Customer review :  9 May 2013 by Ngoun Van (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MEL-BKK-MEL twice so far. Flight on schedules with very attentive staff. Food and drink are adequate except no alcohol served. Entertainment is good. Overall RBA is a goo airlines with a very competitive price over others. Will continue using them.



Royal Brunei Airlines Customer review :  6 May 2013 by G Collyer (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MEL-LHR. Booked due to low price, stopped in Dubai and Brunei but turnaround well organised and a welcome break from the long flight. Food acceptable, good check in online, cabin crew efficient and attentive, checking and cleaning the toilets. Plenty of soft drinks as airline does not serve alcohol. In flight entertainment showing current films.



Royal Brunei Airlines Customer review :  5 May 2013 by A Jarrett (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The cabin crew were attentive, helpful and genuine. B777-200 spacious and comfortable, leg room generous, and seats were designed with storage areas, footrest and lumbar support. The cushioning was perhaps a little hard with age, but still comfortable. The inflight entertainment was straightforward to operate, and on-demand worked well. The lack of alcohol (this is a no alcohol airline) did not bother me. Meals were generous and of good quality. Online Check In was straightforward, and airport bag drop was fast and efficient.



Royal Brunei Airlines Customer review :  2 May 2013 by Stephanie Lane (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Wonderful experience. The cabin crew were attentive and very pleasant, planes were clean and rest was encouraged. Plenty of drinks offered. The food was good. Value for money is exceptional.



Royal Brunei Airlines Customer review :  29 April 2013 by D Samonte (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew one way MEL-MNL via BSB, good value for money, equipment is a 777-200er on the MEL-BSB and A320 to MNL. Overall good experience not at par with other big carriers but for the price this airline is well worth it. Only part I don't like is the 3.5 hrs wait time for the flight to MNL wish they could fix this in future.



Royal Brunei Airlines Customer review :  2 April 2013 by Christina Hirt (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LHR-MEL, July 2012. Delightful cabin crew. Crew cleaned toilets continually throughout the flight. Extra drink runs during the flight. Majority of sectors were 100% full. Comfortable seats with good pitch (even if they are a tad old) and a footrest. IFE a bit old but lasted the trip and movies were up to date. Food was edible, the steak was a bit large for me though. Dry airline but that doesn't worry me. On-time departing and arriving.



Royal Brunei Airlines Customer review :  12 March 2013 by Alan Sargeant (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Melbourne. Fast check in and excellent service from Bangkok to Brunei and then excellent service Brunei to Melbourne. Small but useful amenities bag delivered rather late on the second sector. Food menu same as 6 weeks earlier on Melbourne to Bangkok flights. Food was well prepared and presented. Good service and attentive cabin crew. IFE worked OK and some latest releases. Seat was comfortable but not horizontal. No alcohol on flight (it is possible to bring your own) but on really a problem. Bag received priority handling through to Melbourne - has been a problem at other times and with other airlines too. Given their value for money I will continue to fly them on a regular basis.



Royal Brunei Airlines Customer review :  19 February 2013 by M Knezovic (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BI 874, KUL-BWN, Feb 17, 2013. No 'welcome', 'thank you' or 'goodbye'. No newspapers at all. No entertainment. No coffee / tea in my section. Only one choice of meal (beef), which I declined, and wasn't offered as much as a packet of peanuts instead. Crew apathetic and struggling with basic English. I appreciate it is Chinese New Year season, but surely that has been factored into the price of the ticket (RM1,700+). I used to think about bringing my family to Brunei on vacation (as opposed to just business). After this flight, I'm afraid it's not going to happen.



Royal Brunei Airlines Customer review :  14 February 2013 by B Lockwood (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BKK-BWN-DXB-LHR, 5th Feb 2013. Flights on all sectors were on time, check in staff excellent. Had a 4 hour lay over in BWN waiting for the flight to LHR, via DXB, the airport at BWN is small and boring, but you can get a coffee etc. The flight from BWN was a 777, 3-4-3 layout. Seats comfortable enough, quite a small screen in the headrest in front of me, the entertainment was good, but you had no way of starting and stopping a movie etc, it was on a loop. Food was better than I expected, and had a choice, plenty of water or juice handed out in the cabin during the flight. Stop at Dubai, you have to get off the aircraft and re-board, remember to take your boarding card with you, you are off the plane for less than 1 hour, and back in your original seat. I paid 230 one way ticket, and would definitely use Royal Brunei again, real value for money, if travelling on a budget.



Royal Brunei Airlines Customer review :  13 February 2013 by Daryl Schliebs (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The main reason for selecting Royal Brunei was the competitive price of $5000 for a business class return European flight. Being very tall I needed the legroom which I hoped their business class seats would provide. Staff really appeared to have little training in how to manage the needs of passengers on a long flight. The quality of the food when they remembered to serve it - sometimes the food was served over 2 hours into a sector - was very poor. They sometimes forgot to serve a course. When a course was served they sometimes did not serve the selection which we had previously made. The selection which we made on several legs seemed to become unavailable quite quickly. During the first sector out of Melbourne our attendant took 3 attempts to get a normal glass of water correct. The main expertise of the flight attendants was the handing out of hot towels which they did on a very regular basis. Our business class seats did not recline on 3 out of the 6 sectors - we had to change seats on 3 sectors so we could have seats which were able to fully recline. On the return leg from Europe there were some 5 seats which were marked up as being unable to be used. This meant that my wife had to accept a seat which was not able to fully recline for 3 of the return sectors. The Aircraft was also old and the quality of the entertainment was poor with most movies being pre 2005 and earlier. This made such a long flight even more boring.



Royal Brunei Airlines Customer review :  3 February 2013 by Roger Crowther (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MEL return. Business Class. Just back from my 3 week trip. Thoroughly enjoyed my flights. Plenty of leg room. The seat reclines electronically to become a bed. Plenty to eat and for airline food I thought the standard was very acceptable. Cabin crew attentive, smiley and helpful. The interior on all 777s I flew in is starting to look tired. Entertainment choices limited. The lack of alcohol is no problem. No dehydration or headaches that way. 3 hour transit at Brunei was a bit of a pain but the SkyLounge there was OK. No delays, dramas, all went as sweet as a nut. Pound for pound it was excellent value. Dubai transit is bonkers by the way but 3 x 7/8 hour legs was about as tolerable as such a trip gets. No hesitation in recommending this airline for service & value for money.



Royal Brunei Airlines Customer review :  29 January 2013 by Angus Lamb (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BSB-MEL. Although the flights themselves were OK we were delayed for 22 hours on the return leg. Such delays do occur, however, Royal Brunei's communication throughout this delay was appalling and the experience was very confusing and frustrating. Therefore I would never fly with them again and recommend others avoid this airline.



Royal Brunei Airlines Customer review :  17 January 2013 by J Darling (Scotland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MEL over Christmas period in economy. Flight crew could not have been more pleasant and smartly dressed. I'm a bit fussy for eating but the meals were excellent, ok the entertainment system is a bit outdated and did need to be rebooted a few times. Overall I would recommend RBA to anyone.



Royal Brunei Airlines Customer review :  15 January 2013 by Van Ng (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BKK-MEL. Staff and service are good. The airport in Brunei is tiny and boring and can be a problem if your stop-over is more than 2 hrs. No alcohol served. Overall a good airline.





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