Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports

London to Sana'a via Doha. The economy seat was good size, felt really comfortable, good entertainment and also good leg room. Service was not so great but still adequate. Food served lukewarm and no choice of meal option even though I was the in the third row in economy.

Manchester to Hong Kong via Doha, A330-300. Check in at Manchester abysmal and bussed to the aircraft. A330 was tired looking and entertainment system old. Staff were friendly and we were well fed on the journey. Doha to Hong Kong was fine. A newer A330-300 was used but the same entertainment system which was disappointing. Once again the food was good. The seats on all flights were comfortable with good recline and we slept well on both legs. Hong Kong to Doha, Qatar an A330-200 which was not very comfortable, entertainment system terrible and food was inedible. Staff were very friendly which made the flight bearable. Doha to Manchester flight a newer A330-300 which was more comfortable. The flight would have been enjoyable but for the fact that food and hot beverages were cold.

My wife and I flew business class CMB-DOH-CDG return. This was our first time on Qatar Airways and we found the experience very good. We were greeted by name, cabin staff all very pleasant and attentive. On arrival in DOH we were told that the aircraft for DOH-CDG sector would be delayed by at least two hours. The schedule transit time at DOH had now doubled, but the business class lounge at DOH is the right place to be if your aircraft is delayed. On boarding for Paris, we found we had been upgraded to First Class – an exceptionally pleasant experience. Overall I could not fault the service in business or first – the AVOD had a good selection of films & TV shows, the food and wine was very good.

Singapore to Bali. Crew friendly and helpful. Light meal served on this flight. Pre meal drink order taken however no wine or drinks offered with meal, still or sparkling water. Seat comfortable and inflight entertainment okay. Not addressed by name on this flight. Although only a short flight, I expected 5 star service.

Dubai-Bangkok via Doha. Dubai-Doha-Dubai in First Class, Doha-Bangkok-Doha in Business. Check in Dubai with Economy class passengers being shuffled to check in First Class counters while First Class passengers had to wait. Ordered a Cappuccino (Dubai-Doha) and found the sachet plastic top inside my drink. Business Class lounge extremely busy, difficult to find a seat during the transit, however the First Class lounge on the return sector was comfortable. Meals brought out by hand, no trays and coffee/teas in a mug and napkin. Mixed feelings as there was not really any interaction with the passengers. Very quick service and no time to enjoy the meal as the next course was on your table as you're taking the last bite. Multinational crew consisting mostly of Asian crew, and English not their strongest language. Dirty finger marks on my plate may have been part of the meal presentation. Seat comfort was so so, cabin temp a bit cold. Not really Dine when you want when they come before take off to ask you what you'd like to eat and if you say you'd like to eat later, you get the sense of inconvenience. We were asked to leave the First Class lounge 50 mins before departure as they want the flight to depart early - for a 5 star airline, this isn't what you'd expect. Be interested to see if they improve within the upcoming year.

Paris CDG-Bangkok, economy, 4 October 2012. Excellent welcome from crew, even the Captain and Copilot are welcoming passengers boarding the aircraft on this flight. Service efficient, crew managed well although the aircraft was full. Transfer in Doha airport swift. Luggage already on belt when I arrived.

DOH-LHR, 25th Sept 2012, A340-600. Service & food/beverages was as good on this flight as my previous 3 flights. Only problems were seat comfort, not as good as the B777 and the entertainment system is inferior to that of the B777.

BKK-DOH, Boeing 777-300ER. These are amongst the most comfortable aircraft for economy provided you secure a two-seat area. Food and entertainment were superb. I took a dose of white-out (Low blood pressure) during this flight and informed the cabin crew. Their response was brilliant. They brought a flight attendant who was a trained medic and he gave me good check-up. Special assistance transfer at Doha was once again smoothly organised.

JNB-DOH-SOF return. JNB-DOH-JNB flights by Boeing 777-300ER and DOH-SOF-DOH flights by A320. DOH-SOF-DOH makes a quick stop in Bucharest. All flights by rather new and quiet aircraft. The seats are very comfortable and are some of the best in coach. The cabins look clean and well-maintained. The crew are friendly and professional. Food is very good. IFE has a great selection of entertainment. Doha airport is operating at capacity and although it is not pleasant to be bussed around the airport from plane to terminal and back, they to do it quickly and efficiently.

We took business class fare from Manila to Madrid and back. I was impressed with the service, food quality, passenger comfort and even the Doha layover was an enjoyable experience. The staff was so efficient. The only problem was that when I got back in Manila, they couldn't locate my luggage. I was shocked because I expected our bags to be classified as priority luggage since I paid a lot more for the business class tickets. Their airport handlers called the day after informing me to pick up my luggage. Such inconvenience!

Hong Kong to London return. Boeing 777 Business Class cabin and seats are truly excellent, A330 is poor. Cabin crew are consistently good. The London lounge is superb. Unfortunately our luggage was not transferred in time for the connection in Doha and we were without clothes or personal effects for almost 24 hours in Hong Kong without compensation or apology from the airline. Poor communication and treatment of Business Class passengers. The menu is exotic but perhaps too spicy and limited for many, including me. A shame because the airline has the makings of an industry leader, but not just yet.

Melbourne to Doha. Pre booked window seat not available at check in. Arrive Doha for 1.5 duration between next departure, to the plane sits outside the plane and then goes back to the terminal. Told to get of the bus. Standing around no-one knows what to do, no announcements or information. Back through xray machines into departure lounge. Flight delayed is the information given on the board. No announcements, no explanations, nothing. Food and water made available after several hours only by seeing it no information relayed to passengers. Ended up a 5 hour delay. Airport overcrowded and staff don't speak very good English. On return flight London to Doha boarding time for connecting flight to Melbourne 5 minutes after the flight arrived in Doha - incorrect time on the boarding pass. Very average amount of movies available and not much new release. Food was reasonable airline food. Strange service no drinks straight after take off, meal and drinks about 1.5 hours after take off. Maybe this airline is excellent business class but economy is ordinary.

FRA-DOH-FRA. Excellent service by the crew - very attentive, polite. I was welcomed by the supervisor, took the time to introduce himself and to greet all passengers by name. Very comfortable and impressive lounge in Doha.