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Qatar Airways Passenger Reviews and Qatar Airways Customer Trip Reports


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Qatar Airways Customer review :  12 May 2014 by T Vernet    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-DOH-NRT return. Y class. QR deserves its five stars. FAs were always smiling, very helpful, and some of them truly friendly. Extra drinks I ordered were never forgotten. Food was above average for Y class. IFE is excellent with dozens of films and lots of languages to choose from. But I was most of all impressed by the DOH-NRT flights on B777-200: the planes were brand new, seats very comfortable with good legroom, the cabin is small and stylish for Y, IFE perfect, food very tasty from NRT, and the crew largely Japanese were fantastic, as well as the ground staff at NRT. Without doubt the best Y flight I made in many years. On the downside, A340 were ageing, organisation of meals was often weird (too short or kept for too long), temperature in the cabin was curiously always badly managed (too hot or too cold) and most of all Doha's airport is awfully crowed and dull. New airport will be a major improvement.


Qatar Airways Customer review :  12 May 2014 by L De los Reyes    (Qatar)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Doha - Hong Kong via airbus A330. I will definitely try to avoid this aircraft of Qatar, the aircraft was an old one based on the looks and the seat was really uncomfortable. I sat on the pillow and blanket just to make it feel better. The inflight entertainment isn't as entertaining as before.


Qatar Airways Customer review :  9 May 2014 by D Walker    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good service providing the price. Staff are very helpful and very attentive to any request you put to them. Entertainment was good but kept disconnecting / freezing during the flight but was always fixed. On our connecting flight from Doha to DXB the rear toilets were not in use and the door kept slamming open during the flight. Overall I would use Qatar again considering the price.


Qatar Airways Customer review :  7 May 2014 by M Coleman    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HBE-DOH, First Class, Airbus 320. Usual high quality afforded to me. Food and beverages very good, staff attentive. Flight out personal DVD, but limited films, Flight back Personal TV, with usual high selection of movies. Unfortunately on this route as its not popular you tend to get older planes.


Qatar Airways Customer review :  6 May 2014 by D Morgan    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travel LHR-JNB or LHR-CPT regularly, usually on Emirates, British Airways or South African but this was our first time on Qatar, travelling LHR-JNB via Doha. Online check-in was fine and worked well at LHR and the Premium Lounge at Heathrow is good, with good service and decent food. LHR-DOH leg was on new Dreamliner and all-in-all pretty good. DOH-JNB leg was on a quite new Boeing 777. Service on both legs was very attentive and the food and drinks not bad if uninspiring and not as good as Emirates or SAA on the same LHR-JNB trip. Wine selection wasn't wide but acceptable. Seats were fine, if a little narrower on the B777 and didn't fold into a completely flat bed, which is disappointing and again not as good as Emirates, but we did manage to sleep reasonably well. IFE was pretty good on all legs. Standards and aircraft on the return trips were the same, but both departures from Doha were delayed; by 50 minutes on the return leg and by 55 minutes on the outbound, 50 of which were spent sitting the tarmac. Doha airport is a mess, with a quite long "luxury" bus trip from the Arrivals and the Premium Transfer Terminal. The Qatar lounge in the Premium Terminal at Doha is good if rather large and impersonal and Qatar use the Shongolo Lounge at JNB, which is pretty good, although a little in need of decoration at the far end near the windows. All-in-all Qatar was reasonably good and the flights were 30% cheaper than Emirates, BA and SAA but we probably won't be flying with them again.


Qatar Airways Customer review :  6 May 2014 by Seran Karunaharan    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew last month from SIN-DOH-YUL sectors. It was a very long flight. The check-in at Changi airport was really smooth and the check in staff were really quick and helpful. The inflight meals and service were exceptional. Qatar Airways proves again and again why its a 5-star airline mostly due to their customer service, cabin service and exceptional professionalism. The kids really loved the IFE, inflight service and the caring staff. The transit at DOH was pretty quick and the next flight to YUL was a long one again. The cabin staff and the inflight service made our long journey a very relaxing one and enjoyable one. Hats off to Qatar airways staff. I would definitely fly Qatar airways again in the future.


Qatar Airways Customer review :  30 April 2014 by D Wilson    (Hong Kong)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong - Madrid via Doha. Three of the planes were far too hot, the food was dire, especially the breakfasts, each flight was delayed and changing planes in Doha airport is horrendous with incredibly long bus journeys to the terminals and then a madly cramped terminal to deal with. The air hostesses were mixed, with two flights being fine but one flight having a very angry hostess. I'm going back to Air China, Etihad and Emirates for long haul to Europe.


Qatar Airways Customer review :  29 April 2014 by Farhana Mustafa    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with my family FRA-DOH then DOH-SIN two days later. We were travelling with our 7 month old baby. Check-in agent in FRA and DOH were both serious and seemed unhappy to have us at their counter. Both did not give any eye contact when they spoke to us. They were very much focused on assigning the seats for us and our baby. Also the food tray for one of our seats was not cleaned and had some food stains on it. But apart from this all else was excellent. They accommodated our 7 pieces of luggage, FAs were attentive and were constantly present throughout the flight. Food was fantastic especially on the DOH-SIN leg. I couldn't get enough of their IFE (so much to choose from). Seats were very comfortable and on the FRA-DOH leg, they ensured seats around us were free so that we have plenty of room for our baby. Can't say the same for our experience at DOH airport though. But will not comment about that here.


Qatar Airways Customer review :  28 April 2014 by Gurusinga Darma    (Indonesia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR 240, IST-DOH and QR 844, DOH-KUL. Again, Qatar changed our seats that we booked 4 months before. They separated 6 of us without any reason. Flight was delayed 30 minutes, lunch service was very late. Doha airport was busy: they called for boarding, went down to the ground floor, the bus had still not come, we have to wait 30 minutes in a small room with limited seating and without air conditioning. QR 844 use B777-3ER, this flight was much better. Still no hot towel in the morning.


Qatar Airways Customer review :  25 April 2014 by Marcus Nyberg    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stockholm - Doha - Nairobi - Doha - Stockholm. A very comfortable journey with great service on all flights. The leg between Stockholm and Doha was particularly good in one of the new Dreamliners with champagne being served in economy class to mention one of the many positive things.


Qatar Airways Customer review :  25 April 2014 by R Hippe    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KTM-DOH-FRA in March. Business Class. Very bad and unorganized crew on flight KTM-DOH. Took ages to serve a drink. Dinner service started as all passengers in economy had nearly finished. My choice was no longer available. Nearly all passengers upgraded from economy. Still recommend because of the really excellent crew on flight DOH-FRA and the high level of service received here. Angled lie flat seats only, not very comfortable. Both flights delayed, aircraft change from Dreamliner to old A330.


Qatar Airways Customer review :  24 April 2014 by P Bowen    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Phnom Penh - Nice. Service onboard is superb. Fine food, great choice of movies and excellent service as a whole although when plane is full, service tends to be slow. The problem with Qatar is the transfers in Doha. It is from another age and the new airport which was supposed to be finished by 2012 is not yet in service. Thus you have to climb stairs to get into the plane and have a 20 minute ride on the tarmac before getting to the lounge areas. Still one of the best flying experience of my life. Will fly again with them when they have their new airport ready.


Qatar Airways Customer review :  22 April 2014 by R Opiekan    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR905, MEL-DOH, QR259, DOH-WAW, QR184, VIE-DOH, QR904, DOH-MEL. Flights between Doha and Warsaw and Vienna and Doha were good, completely opposite to the longer haul. Midnight flight out of MEL thought I would be able to sleep for the first part - wrong. Hot meal served about 1.5 hrs into flight, sometime before cabin lights turned off. Cabin crew don't insist on seats upright at meal times so bit squashed if person in front has seat fully reclined and meals not as good as shorter flights. No foot rests so legs soon started aching, 1am flight out of DOH on return, sleeping when meal came so didn't get any drinks/meal until 2 hrs before landing in MEL. Toilets, only two per section, not cleaned often enough, one was out of all paper products, long queues.


Qatar Airways Customer review :  20 April 2014 by Anders Pedersen    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-DOH-NBO on 17-18 April 2014. Airbus 330 and 320, respectively. Check-in in Saigon polite but the staff (outsourced by QR to local company) at check-in was very inexperienced and pedantic and insisted on seeing onwards tickets, visa, etc, so it took me 15 minutes at the counter. Flights punctual and service on top. All my personal preferences (seating, food, drinks) were accommodated. From Saigon I got an excellent dinner including 3 alternative options offered. I had a fish meal of very high class. Wines served from large bottles and several choices, including champagne. IFE worked well. I was offered an upgrade to business class for 700 USD, which I eventually declined, though tempted. The dreadful bus-shuttling at Doha airport takes some credit away from my score for overall rating. Lounge access (gold card) smooth. DOH-NBO a bit more modest on-board service, but still 3 options for dinner. Luggage arrived smoothly.


Qatar Airways Customer review :  17 April 2014 by Pierre-Jean Trebuchet    (UAE)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-DOH-DWC, flown April 16th. CDG-DOH was overall a good flight, however check-in at CDG was very chaotic and police control was a mess. Other big black point: the "Icare" lounge at CDG 1 with no showers nor private toilets. Equipment was an A340-600, which was pretty dirty. A real shame. The saving grace was the good service on-board. For a change, transfer at DOH was a breeze and Oryx Lounge was really appreciable. DOH-DWC: messy flight with rude and unprofessional Moroccan hostesses, only Chef de Cabine did her best. DWC Al Maktoum airport seems to be a big joke.


Qatar Airways Customer review :  17 April 2014 by J Hand    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH to LHR, 11th April 2014. Departure delayed 90 mins due to a passenger becoming sick and being taken off. Same thing happened on LHR to DOH leg on 3rd April. Both times communication poor. DOH to LHR leg, staff abrupt, lunch service didn't start until 4.30pm (2.5 hours into flight) and was slow. I was bypassed both at drinks service and lunch and had to ask for drinks and my meal. There was no duty free service. The cabin crew seemed very inexperienced and flustered towards the end of the flight. All in all very poor.


Qatar Airways Customer review :  16 April 2014 by N Madden    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew FRA to Singapore via Doha. First leg FRA-DOH was not pleasant, packed with uncomfortable seats. DOH-SIN got better as they transferred me to a bulkhead seat. Return was not bad. Major issue seems to be Doha airport, both inbound flights were late arriving and transfer takes an age, leaving you running to the gate to get the connection. Another frustration is lack of options when trying to pick your seat on-line in advance. Next time I would probably go back to Emirates-Dubai.


Qatar Airways Customer review :  15 April 2014 by O Omar    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CAI-DXB via DOH. First leg was a tired old A330-200 that has clearly seen better days. PTV is older- generation, and is not touch-screen. The control buttons were built into the armest, making it very difficult to use them. System was very slow, and kept crashing. In the end, I could not watch a movie. Dinner was a choice of chicken or fish and not bad at all. Drinks were a selection of soft drinks, juices, and alcoholic drinks. Service was very good. Crew were friendly and dedicated, assisting passengers with young children. The second leg, DOH-DXB was operated by an A320. Service was very rushed (usual chicken or veggie wrap and water or juice) but on the shorter legs no one cares. Overall a good experience, despite the old A330-200s, which should get refitted as soon as possible. QR offers a 40kg baggage allowance ex Cairo, and a choice of up to three departures from Cairo, making them a convenient and reliable airline.


Qatar Airways Customer review :  15 April 2014 by S Larsen    (Norway)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

QR 650 on 7 April, Doha - KTM. Kathmandu- Doha- Colombo and return. We, a family of 4, 2 adults and 2 kids, do at least 4 international return trips a year - including 2 business class long haul flights. I have flown Qatar business class once, but after this last flight, our preferred airline is going to stay Thai - both for the better airport quality and the much better quality and service onboard and on the ground. Qatar flights were late both to and from Kathmandu, our baggage did not connect on the outbound, and ground staff in Doha claimed our almost empty hand luggage to be too big. I noticed the overhead bins on the flight were pretty empty.


Qatar Airways Customer review :  14 April 2014 by C Allinson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-PVG via Doha, and then PEK-LHR via Doha again. These flights were the cheapest on the market when I purchased them in January and, having had my first experience with Qatar last year I was delighted to book these flights for 450. 3 of the flights were on the B777, with the fourth being on the B787 Dreamliner. I had a window seat for all flights, but would not book another window seat on the Dreamliner - there is a metal box just where your leg closest to the window should be! I was lucky in that I was sitting next to a waif of a girl who only required about 1cm of leg space so I was able to stretch my legs into her space. Service was good, and food was adequate. I'm of the opinion that I get on an aeroplane to fly to a destination rather than for an extraordinary gastronomic experience, and these flights did little to change that opinion. Inflight entertainment offering was good, though my system did not work between London and Doha, and the person sitting next to me on a later flight also suffered the same problem. In both instances the stewardesses seemed disinterested.


Qatar Airways Customer review :  14 April 2014 by Natalia Radcliffe    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The outbound leg, from LHR T4 to Doha was on a very old plane (still had cigarette disposal units). My partners' TV screen did not work. Although my screen did work the control panel was permanently embedded in the arm rest - not only did this make it highly awkward to use, but the buttons were not programmed to correlate to the places displayed on screen. On the return leg from Doha to LHR, the plane was just as bad - plus, there were no bags containing earplugs and eye masks left for passengers! The PA system was not working well and kept deafening the passengers with feedback. To top this off, there were only 2 loos available for what must have been around 200 economy passengers. I would never choose to fly Qatar again.




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